ISDN Cause Codes

Cause No. 0
This is usually given by the router when none of the other codes apply. This cause usually
occurs in the same type of situations as cause 1, cause 88, and cause 100.

Cause No. l - Unallocated (unassigned) number.

This cause indicates that the destination requested by the calling user cannot be reached
because, although the number is in a valid format, it is not currently assigned (allocated).

What it usually means:

1. The SPIDS may be incorrectly entered in the router or the Telco switch, giving a
SPID failure in the router logs.
2. The ISDN phone number being dialed by the router is invalid and the telco switch
cannot locate the number to complete the call, as it is invalid.
3. On long distance calls, the call cannot be properly routed to its destination.

Cause No. 2 - No route to specified transit network (national use).

This cause indicates that the equipment sending this cause has received a request to route
the call through a particular transit network which it does not recognize. The equipment
sending this cause does not recognize the transit network either because the transit
network does not exist or because that particular transit network not serve the equipment
which is sending this cause.

Cause No. 3 - No route to destination.

This cause indicates that the called party cannot be reached because the network through
which the call has been routed does not serve the destination desired. This cause is
supported on a network dependent basis.

Cause No. 4 - send special information tone.

This cause indicates that the called party cannot be reached for reasons that are of a long
term nature and that the special information tone should be returned to the calling party.

Cause No. 5 - misdialed trunk prefix (national use).

This cause indicates the erroneous inclusion of a trunk prefix in the called party number.
This number is to sniped from the dialed number being sent to the network by the
customer premises equipment.

Cause No. 6 - channel unacceptable.

This cause indicates that the channel most recently identified is not acceptable to the
sending entity for use in this call.

Cause No. 7 - call awarded. being delivered in an established channel.

This cause indicates that the user has been awarded the incoming call and that the
incoming call is being connected to a channel already established to that user for similar
calls (e.g. packet-mode x.25 virtual calls).

Cause No. 8 - preemption.

This cause indicates the call is being preempted.

Cause No. 9 - preemption - circuit reserved for reuse.

This cause indicates that the call is being preempted and the circuit is reserved for reuse
by the preempting exchange.

Cause No. 16 - normal call clearing.

This cause indicates that the call is being cleared because one of the users involved in the
call has requested that the call be cleared.

What it means:
This could be almost anything; it is the vaguest of the cause codes. The call comes down
normally, but the reasons for it could be:

1. Bad username or password

2. Router's settings do not match what is expected by the remote end.
3. Telephone line problems.
4. Hung session on remote end.

Cause No. 17 - user busy.

This cause is used to indicate that the called party is unable to accept another call because
the user busy condition has been encountered. This cause value may be generated by the
called user or by the network. In the case of user determined user busy it is noted that the
user equipment is compatible with the call.

What is means:
Calling end is busy.

Cause No. 18 - no user responding.

This cause is used when a called party does not respond to a call establishment message
with either an alerting or connect indication within the prescribed period of time
allocated.

What it means:
The equipment on the other end does not answer the call. Usually this is a
misconfiguration on the equipment being called.

Cause No. 19 - no answer from user (user alerted).

This cause is used when the called party has been alerted but does not respond with a
connect indication within a prescribed period of time. Note - This cause is not necessarily
generated by Q.931 procedures but may be generated by internal network timers.
Cause No. 20 - subscriber absent.
This cause value is used when a mobile station has logged off. Radio contact is not
obtained with a mobile station or if a personal telecommunication user is temporarily not
addressable at any user-network interface.

Cause No. 21 - call rejected.

This cause indicates that the equipment sending this cause does not wish to accept this
call. although it could have accepted the call because the equipment sending this cause is
neither busy nor incompatible. This cause may also be generated by the network,
indicating that the call was cleared due to a supplementary service constraint. The
diagnostic field may contain additional information about the supplementary service and
reason for rejection.

What it means:
This is usually a telco issue. The call never reaches the final destination, which can be
caused by a bad switch translation, or a misconfiguration on the equipment being called.

Cause No. 22 - number changed.

This cause is returned to a calling party when the called party number indicated by the
calling party is no longer assigned. The new called party number may optionally be
included in the diagnostic field. If a network does not support this cause, cause no. 1,
unallocated (unassigned) number shall be used.

Cause No. 26 - non-selected user clearing.

This cause indicates that the user has not been awarded the incoming call.

Cause No. 27 - destination out of order.

This cause indicates that the destination indicated by the user cannot be reached because
the interface to the destination is not functioning correctly. The term "not functioning
correctly" indicates that a signal message was unable to be delivered to the remote party;
e.g., a physical layer or data link layer failure at the remote party or user equipment off-
line.

Cause No. 28 - invalid number format (address incomplete).

This cause indicates that the called party cannot be reached because the called party
number is not in a valid format or is not complete.

Cause No. 29 - facilities rejected.

This cause is returned when a supplementary service requested by the user cannot be
provide by the network.

Cause No. 30 - response to STATUS INQUIRY.

This cause is included in the STATUS message when the reason for generating the
STATUS message was the prior receipt of a STATUS INQUIRY.
Cause No. 31 - normal. unspecified.
This cause is used to report a normal event only when no other cause in the normal class
applies.

Cause No. 34 - no circuit/channel available.

This cause indicates that there is no appropriate circuit/channel presently available to
handle the call.

What it means:
There is no place on the Public Telephone network to place the call; the call never gets to
its destiation. This is usually a temporary problem.

Cause No. 35 - Call Queued.

Cause No. 38 - network out of order.

This cause indicates that the network is not functioning correctly and that the condition is
likely to last a relatively long period of time e.g., immediately re-attempting the call is
not likely to be successful.

Cause No. 39 - permanent frame mode connection out-of-service.

This cause is included in a STATUS message to indicate that a permanently established
frame mode connection is out-of-service (e.g. due to equipment or section failure)

Cause No. 40 - permanent frame mode connection operational.

This cause is included in a STATUS message to indicate that a permanently established
frame mode connection is operational and capable of carrying user information.

Cause No. 41 - temporary failure.

This cause indicates that the network is not functioning correctly and that the condition is
no likely to last a long period of time; e.g., the user may wish to try another call attempt
almost immediately.

What it means:
This means that there is a temporary failure at the physical layer on the ISDN network. If
you remove the ISDN cable from the Netopia, you would see this. It's usually temporary.

Cause No. 42 - switching equipment congestion.

This cause indicates that the switching equipment generating this cause is experiencing a
period of high traffic.

What it means:
Just too much going on at this point on the ISDN network to get the call through to its
destination.
Cause No. 43 - access information discarded.
This cause indicates that the network could not deliver access information to the remote
user as requested. i.e., user-to-user information, low layer compatibility, high layer
compatibility or sub-address as indicated in the diagnostic. It is noted that the particular
type of access information discarded is optionally included in the diagnostic.

Cause No. 44 - requested circuit/channel not available.

This cause is returned when the circuit or channel indicated by the requesting entity
cannot be provided by the other side of the interface.

Cause No. 46 - precedence call blocked.

This cause indicates that there are no predictable circuits or that the called user is busy
with a call of equal or higher preventable level.

Cause No. 47 - resource unavailable, unspecified.

This cause is used to report a resource unavailable event only when no other cause in the
resource unavailable class applies.

Cause No. 49 - Quality of Service not available.

This cause is used to report that the requested Quality of Service, as defined in
Recommendation X.213. cannot be provided (e.g., throughput of transit delay cannot be
supported).

Cause No. 50 - requested facility not subscribed.

This cause indicates that the user has requested a supplementary service which is
implemented by the equipment which generated this cause but the user is not authorized
to use.

What it means:
The switch looks at the number being dialed and thinks it is for another service rather
than ISDN. If the phone number is put in the correct format, the call should be placed
properly. There are no standards for this, all Telcos have their own system for
programming the number formats that the switches will recognize. Some systems want to
see 7 digits, some 10, and others 11.

Cause No. 52 - outgoing calls barred.

Cause No. 53 - outgoing calls barred within CUG.

This cause indicates that although the calling party is a member of the CUG for the
outgoing CUG call. Outgoing calls are not allowed for this member of the CUG.

Cause No. 54 - incoming calls barred

Cause No. 55 - incoming calls barred within CUG.

This cause indicates that although the calling party is a member of the CUG for the
incoming CUG call. Incoming calls are not allowed for this member of the CUG.
Cause No. 57 - bearer capability not authorized.
This cause indicates that the user has requested a bearer capability which is implemented
by the equipment which generated this cause but the user is not authorized to use.

Cause No. 58 - bearer capability not presently available.

This cause indicates that the user has requested a bearer capability which is implemented
by the equipment which generated this cause but which is not available at this time.

Cause No. 62 - inconsistency in outgoing information element.

This cause indicates an inconsistency in the designated outgoing access information and
subscriber class.

Cause No. 63 - service or option not available. unspecified.

This cause is used to report a service or option not available event only when no other
cause in the service or option not available class applies.

Cause No. 65 - bearer capability not implemented.

This cause indicates that the equipment sending this cause does not support the bearer
capability requested.

What it means:

1. In most cases, the number being called is not an ISDN number but an analog
destination.
2. The equipment is dialing at a faster rate than the circuitry allows, for example,
dialing at 64K when only 56K is supported.

Cause No. 66 - channel type not implemented.

This cause indicates that the equipment sending this cause does not support the channel
type requested.

Cause No. 69 - requested facility not implemented.

This cause indicates that the equipment sending this cause does not support the requested
supplementary services.

Cause No. 70 - only restricted digital information bearer capability is available.

This cause indicates that the calling party has requested an unrestricted bearer service but
the equipment sending this cause only supports the restricted version of the requested
bearer capability.

Cause No. 79 - service or option not implemented unspecified.

This cause is used to report a service or option not implemented event only when no other
cause in the service or option not implemented class applies.
Cause No. 81 - invalid call reference value.
This cause indicates that the equipment sending this cause has received a message with a
call reference which is not currently in use on the user-network interface.

Cause No. 82 - identified channel does not exist.

This cause indicates that the equipment sending this cause has received a request to use a
channel not activated on the interface for a call. For example, if a user has subscribed to
those channels on a primary rate interface numbered from l to 12 and the user equipment
or the network attempts to use channels 3 through 23, this cause is generated.

Cause No. 83 - a suspended call exists, but this call identify does not. This cause
indicates that a call resume has been attempted with a call identity which differs from that
in use for any presently suspended call(s).

Cause No. 84 - call identity in use.

This cause indicates that the network has received a call suspended request containing a
call identity (including the null call identity) which is already in use for a suspended call
within the domain of interfaces over which the call might be resumed.

Cause No. 85 - no call suspended.

This cause indicates that the network has received a call resume request containing a call
identity information element which presently does not indicate any suspended call within
the domain of interfaces over which calls may be resumed.

Cause No. 86 - call having the requested call identity has been cleared.
This cause indicates that the network has received a call resume request containing a call
identity information element indicating a suspended call that has in the meantime been
cleared while suspended (either by network time-out or by the remote user).

Cause No. 87 - user not a member of CUG.

This cause indicates that the called user for the incoming CUG call is not a member of
the specified CUG or that the calling user is an ordinary subscriber calling a CUG
subscriber.

Cause No. 88 - incompatible destination.

This cause indicates that the equipment sending this cause has received a request to
establish a call which has low layer compatibility. high layer compatibility or other
compatibility attributes (e.g., data rate) which cannot be accommodated.

What it means:

1. This usually means that the Number To Dial in the Connection Profile is in the
wrong format. You may need to dial a 10 or 11 digit number, or dial a 9 in front of
the number if it is a Centrex line.
2. This problem may also give a Cause 111.
3. Dialing at the wrong line speed can also give this Cause.
Cause No. 90 - non-existent CUG.
This cause indicates that the specified CUG does not exist.

Cause No. 91 - invalid transit network selection (national use).

This cause indicates that a transit network identification was received which is of an
incorrect format as defined in Annex C/Q.931

Cause No. 95 - invalid message, unspecified.

This cause is used to report an invalid message event only when no other cause in the
invalid message class applies.

Cause No. 96 - mandatory information element is missing.

This cause indicates that the equipment sending this cause has received a message which
is missing an information element which must be present in the message before that
message can be processed.

What it means:
This is rarely seen in North America but usually means that the number that is being
dialed is in the wrong format, (similar to cause 88). Some part of the format being used is
not understood by either the remote side equipment or the switching equipment between
the source and destination of the call.

Cause No. 97 - message type non-existent or not implemented.

This cause indicates that the equipment sending this cause has received a message with a
message type it does not recognize either because this is a message not defined of defined
but not implemented by the equipment sending this cause.

Cause No. 98 - message not compatible with call state or message type non-existent.
This cause indicates that the equipment sending this cause has received a message such
that the procedures do not indicate that this is a permissible message to receive while in
the call state, or a STATUS message was received indicating an incompatible call state.

Cause No. 99 - Information element / parameter non-existent or not implemented.

This cause indicates that the equipment sending this cause has received a message which
includes information element(s)/parameter(s) not recognized because the information
element(s)/parameter name(s) are not defined or are defined but not implemented by the
equipment sending the cause. This cause indicates that the information
element(s)/parameter(s) were discarded. However, the information element is not
required to be present in the message in order for the equipment sending the cause to
process the message.

Cause No. 100 - Invalid information element contents.

This cause indicates that the equipment sending this cause has received and information
element which it has implemented; however, one or more of the fields in the information
element are coded in such a way which has not been implemented by the equipment
sending this cause.
What it means:
Like cause 1 and cause 88, this usually indicates that the ISDN number being dialed is in
a format that is not understood by the equipment processing the call. SPIDs will
sometimes fail to initialize with a Cause 100, or a call will fail with this cause.

Cause No. 101 - message not compatible with call state.

This cause indicates that a message has been received which is incompatible with the call
state.

Cause No. 102 - recovery on timer expiry.

This cause indicates that a procedure has been initiated by the expiration of a timer in
association with error handling procedures.

What it means:
This is seen in situations where ACO (Alternate Call Offering) is being used. With this
type of call pre-emption, the Telco switch operates a timer. For example, when an analog
call is placed to a Netopia router that has two B Data Channels in place, the router
relinquishes the second channel, but if it doesn't happen in the time allotted by the switch
programming, the call will not ring through and will be discarded by the switch.

Cause No. 103 - parameter non-existent or not implemented - passed on (national

use).
This cause indicates that the equipment sending this cause has received a message which
includes parameters not recognized because the parameters are not defined or are defined
but not implemented by the equipment sending this cause. The cause indicates that the
parameter(s) were ignored. In addition, if the equipment sending this cause is an
intermediate point, then this cause indicates that the parameter(s) were passed unchanged.

Cause No. 110 - message with unrecognized parameter discarded.

This cause indicates that the equipment sending this cause has discarded a received
message which includes a parameter that is not recognized.

Cause No. 111 - protocol error, unspecified.

This cause is used to report a protocol error event only when no other cause in the
protocol error class applies.

Cause No. 127 - Intel-working, unspecified.

This cause indicates that an interworking call (usually a call to 5W56 service) has ended.

Notes about Cause Codes over 128

Cause code values of 128 and higher aren't sent over the network. A terminal displaying a
value 128 or higher and claiming it is a cause code arguably has a bug or is implementing
some proprietary diagnostic code (not necessarily bad). Some commendation has cause
codes listed with numbers higher than 128, but at this time they are proprietary in nature.

The PRI equipment vendors are the most likely to use these codes as they have been
using proprietary messages in the facilities data link for some time now (there is an as yet
undefined area in the FDL which is big enough to carry small datagrams or messages). It
is typically used to pass proprietary control or maintenance messages between
multiplexers.