<Project Name>

Training Plan

UNITED STATES MINT

Office of the Chief Information Officer (OCIO)
APPROVED August 20, 2003

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Date
mm/dd/yyyy

Version
1.0

Description
Initial publication.

Custodian/Organization
/ OCIO

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Table of Contents
1. Introduction................................................................................................... 2
1.1. Project Description................................................................................2
1.2. Background........................................................................................... 2
1.3. Scope.................................................................................................... 3
1.4. Document Overview..............................................................................3
1.5. For Additional Information or Changes..................................................4
2. Roles & Responsibilities..............................................................................6
2.1. Organization Chart................................................................................7
3. Instructional Analysis...................................................................................8
3.1. Training Needs Analysis........................................................................8
3.2. Security or Privacy Act..........................................................................9
4. Instructional Methods................................................................................10
4.1. Training Design, Media Selection, and Existing Material Analysis......10
4.2. Course Description.............................................................................12
4.3. Training Materials................................................................................13
4.4. Pilot Training Plan, Execution, and Reporting.....................................13
4.5. Training Evaluation Plan, Execution, and Reporting...........................15
5. Training Resources....................................................................................18
5.1. Resources........................................................................................... 18
5.2. Training Database...............................................................................18
6. Administration & Schedule........................................................................19
6.1. Course Administration.........................................................................19
6.2. Development Schedule.......................................................................19
6.3. Training Schedule...............................................................................20
6.4. Future Training....................................................................................20
Appendix A: Glossary.......................................................................................21
Appendix B: Reference Documents................................................................22
Appendix C: Training Needs Analyses............................................................23
Appendix D: Training Designs.........................................................................24
Appendix E: Training Media Selection Analysis.............................................25
Appendix F: Existing Training Materials Analysis..........................................26
Appendix G: Course/Module Requirements, Descriptions, and Syllabi.......27
Appendix H: Training Materials........................................................................28
Appendix I: Pilot Test Plan...............................................................................29
Appendix J: Pilot Test Report..........................................................................30
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Appendix K: Training Evaluation Plan............................................................31
Appendix L: Training Evaluation Report.........................................................32
Appendix M: Training Resource Plan..............................................................33
Appendix N: Microsoft Project Plan................................................................34
Tables & Figures
Figure 1: Training Team Organization Chart..........................................................8
Table 1: Roles & Responsibilities Matrix...............................................................7
Table 2: Administrative Procedures.....................................................................20
Table 3: Training Milestones................................................................................20
Table 4: Training Milestones................................................................................21
Table 5: Course Requirements............................................................................28
Table 6: Course Description................................................................................28

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1. Introduction
This Training Plan outlines the objectives, needs, strategy, and curriculum to be
addressed in training users on <project name>. In addition, it describes the
required activities for developing, conducting, and evaluating training. These
activities include:

Identifying training needs

Developing the training activities to teach end-users how to use the system
as specified in the training criteria

Listing the training needs based on the target audiences and the course
topics

Determining how the topics will be addressed (includes training program

format; topics to be covered; materials, time, and space requirements; and
proposed schedules)

Coordinating training schedules of both personnel and facilities

Discussing quality assurance in terms of testing, course evaluation,

feedback, and course modification/enhancement

1.1.

Project Description
Section

Title

Project Name
Project Code
Primary Objective(s)

<Provide a brief description of each system

objective in one or two sentences.>

Customer

<List the organization for which this project is

being developed.>

1.2.

Background

<Describe any related background or history that is important to understanding

the project and its training requirements. Include an overview of the training
curriculum.>

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1.3.

Scope

<Describe the project and/or organizational boundaries of the training, such as

initial training for system users, remedial training for the system maintenance
staff, and so on. Also identify any known training requirements that are beyond
the scope of this training plan.>

1.4.

Document Overview

Section

Title

Describes

Introduction

The purpose and scope of this project, as

well as, information on this document.

Roles &
Responsibilities

The key players roles and

responsibilities in ensuring that training is
successfully executed

Instructional Analysis

The developmental instructional

procedures to follow

Instructional Methods

All instructional methods to be used

Training Resources

The methods to be used to administer

the training program

Administration &
Schedule

The administration of the training

program, as well as, the training
development and executions schedule

Appendix
A

Glossary

Terms used in this document.

Appendix
B

Reference Documents

External references used to prepare the

Training Plan.

Appendix
C

Training Needs
Analyses

The training needs analyses for all SDLC

initiatives.

Appendix
D

Training Designs

The training designs that resulted from

the training needs analyses.

Appendix
E

Training Media
Selection Analysis

The analysis of training media selection

for all training needs, showing the
alternatives considered and the selection
criteria and method.

Appendix
F

Existing Training
Materials Analysis

The analysis of existing training materials

within the Federal Government and/or
the private sector.

Appendix
G

Course/Module
Requirements,
Descriptions, and
Syllabi

The syllabi for all courses and modules.

Appendix
H

Training Materials

The training materials developed in

accordance with the approved designs,
media selection, and existing material

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Section

Title

Describes
analysis.

Appendix
I

Pilot Test Plan

The plan that identifies testing activities,

start/end dates for each activity,
methodology, data collection
methodology/instruments, and data
analysis plans, as well as material,
facilities, equipment, and information
requirements.

Appendix
J

Pilot Test Report

The report that analyzes the testing data

and reports the results of the pilot test.

Appendix
K

Training Evaluation
Plans

The plans that identify evaluation

activities, start/end dates for each
activity, methodology, data collection
methodology/instruments, and data
analysis plans, as well as facilities,
equipment, and information
requirements.

Appendix
L

Training Evaluation
Report

The report that analyzes the evaluation

data and reports the results of the
evaluations.

Appendix
M

Training Resource Plan

The plan that provides all the information

necessary to allocate and manage
resources required to implement,
evaluate, and maintain the required
training.

Appendix
N

Microsoft Project Plan

The plan that lists the details of the

start/stop dates, duration, and resources
for each training task.

1.5.

For Additional Information or Changes

The <Enter Project Name/Office> prepared this document, and will update the
document in accordance with approved configuration control procedures.
Suggested changes to this document should be submitted via an SCR/CCR to a
Configuration Management Specialist.
Please forward all requests for additional information to:
<Enter Project Manager Name>
<Office>, OCIO
United States Mint
Phone:
Email:

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2. Roles & Responsibilities

The following table identifies and describes the key players on the project team
responsible for developing and implementing end-user training. It is possible, and
very likely, that a single individual may perform one or more of these roles. This is
acceptable provided that separation of duties is enforced according to the US
Mint Information Security Manual.
<In the table below, insert the responsibilities, tasks, and/or activities that each
role holds for establishing, performing, and evaluating the project training
functions on this project. Use the table below as a starting point, but customize it
to reflect your project. In the future, the Project Managers Guide will contain
suggested responsibilities for each defined role.>
Table 1: Roles & Responsibilities Matrix
Role

Person/Organization

Responsibilities

Project Manager

Project Sponsor

Change
Management
Lead

Configuration
Management
Specialist

Configuration
Management Tool
Administrator

Configuration
Manager

Data Owner

Database
Administrator

Hardware
Manager

Hardware
Specialist

Quality Assurance
Lead

Quality Assurance
Specialist

Release Manager

Security Analyst

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Role

Person/Organization

Responsibilities

Software Test
Librarian

Subject-Matter
Expert

System
Administrator

System Owner

Systems Analyst

Technical Writer

Test Lead

Test Specialist

Training Lead

Training Specialist

User
Documentation
Lead

User Contact

2.1.

Organization Chart

The chart below shows the reporting hierarchy of the key members on the
Training team.

P r o je c t M a n a g e r
T y p e n a m e h e re
T y p e t it le h e re
T y p e n a m e h e re

T y p e t it le h e re
T y p e n a m e h e re

T y p e t it le h e re
T y p e n a m e h e re

Figure 1: Training Team Organization Chart

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3. Instructional Analysis
This section describes the instructional development process that will be
followed.

3.1.

Training Needs Analysis

The training team will perform a needs analysis for each SDLC initiative. The
analyses, provided in Appendix C of this document, identify:

Current and future populations (for example, new employees, refresher

training) impacted by the initiative (for example, end-users)

Current competencies

Competency requirements

Competency gaps (current versus required)

Characteristics of the populations involved

Criteria for selecting and prioritizing competencies requiring intervention

Performance metrics for competencies requiring intervention

Existing training material that can satisfy the performance requirements (in
whole or in part)

The optimal (for example, cost, efficiency) setting and methodology for the
training and criteria applied

A plan for developing, implementing, and evaluating the training

These analyses enable the U.S. Mint to make informed judgments and decisions
regarding what training to pursue, and to obtain/coordinate the resources
required for its development, implementation, evaluation, and maintenance.
<Insert the training needs analyses as Appendix C of this document. The
analyses should contain:

An executive summary of the analyses content (not to exceed 3 pages)

A summary of the SDLC initiative and analysis objectives

A discussion of the methodology employed

Identification of the population segments impacted by the SDLC initiative

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Identification of the current competencies of the population segments

impacted

Identification of the competencies required by the SDLC initiative

Identification of competency gaps (what is and what should be)

Criteria used to select and prioritize competencies requiring intervention(s)

Performance metrics for competencies requiring intervention

Identification of any existing interventions that can satisfy the performance

requirements (in whole or part)

Optimal (for example, based on cost, efficiency) setting (for example,

classroom, on-the-job) and methodology (for example, computer-based,
paper-based, web-based) for each intervention to include identification of
alternatives considered and methodology/criteria applied to determine
optimal setting and methodology

A preliminary plan (for example, activities, performance periods, deliverables,

labor requirements, costs) for developing, implementing, and evaluating each
performance intervention>

3.2.

Security or Privacy Act

This section provides the following information:

A brief overview of the systems security controls and the need for security
and protection of sensitive bureau data

If the system handles sensitive or Privacy Act information, include information

regarding labeling system outputs as sensitive, or Privacy Act-related

In addition, if the Privacy Act protects the system, include a warning of the
Privacy Acts civil and criminal penalties concerning the unauthorized use
and disclosure of system data.

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4. Instructional Methods
This section lists all instructional methods to be used.

4.1.

Training Design, Media Selection, and Existing Material

Analysis

This section describes the design, media selection analyses, and results of the
existing material analyses for the performance interventions identified in the
training needs analysis described in Section 3.1.
Training designs:

Define terminal and specific performance objectives (based on the

performance measures identified in the training needs analysis)

Identify steps necessary to achieve mastery of terminal objectives

Develop criterion tests that ensure terminal performance objectives are

mastered

Identify the sequencing of intervention activities (for example, learning

activities)

<Insert the training designs as Appendix D of this document. The training designs
should contain:

Terminal and specific performance objectives (based on the performance

measures identified in the training needs analysis)

Steps necessary to achieve mastery of terminal objectives

Criterion tests that ensure terminal performance objectives are mastered

Sequence of intervention activities based on each activitys characteristics

(for example, independent, dependent, supportive)>

Media selection analyses identify:

The media alternatives considered (for example, all forms of computerbased, web-based, video-based, and paper-based media)

The criteria and method for selecting the optimal media for the performance
intervention

<Insert the training media selection analyses for all training needs as Appendix E
of this document. The training media selection analysis should include:

An executive summary of the analysis content (not to exceed 3 pages)

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Summary of the competencies addressed in the intervention

Characteristics of the interventions target population(s), for example,

segments, learner style preferences, size, location, target populations work
environment (for example, access to computer hardware/software, intranet)

Identification of the media alternatives considered

Identification of the selection criterion applied, for example, media

development costs, intervention administrative/maintenance requirements
(for example, activities, labor requirements, costs), perceived effectiveness of
alternative media, formulas applied and results

Results of applying the media selection criteria

Primary and alternate media recommendations and justification>

Existing training material analyses identify existing performance intervention

materials within the Federal Government and/or private sector that can satisfy (in
whole or in part) the design requirements of the performance intervention under
consideration.
<Insert existing training material analysis as Appendix F of this document. The
existing training material analysis should include:

An executive summary of the analysis content (not to exceed 2 pages)

Methodology applied to analysis; for example, database searches, literature

reviews, Federal and private sector research, professional association
inquiries

Identification of the existing materials that can satisfy (in whole or in part)
performance intervention requirements cross-walked to specific intervention
requirements (for example, performance criteria)

Characteristics of usable existing materials (for example, media such as Java

or HTML for web-based), cross walked to the interventions media
requirements (that is, in accordance with recommendations resulting from the
media selection analysis)

Legally acceptable/binding documented permission from existing material

sources to use their material; for example, letters identifying the material and
owners authority and consent to allow the U.S. Mint to use the material

A summary of the degree to which existing materials can satisfy intervention

requirements>

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4.2.

Course Description

This section provides a high-level description of each course. Each course may be composed of one or more modules. Appendix G provides the
course requirements and course description for each module, along with a syllabus for each module.

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4.3.

Training Materials

This section presents the training materials that were developed in accordance
with the approved designs, media selection, and existing material analysis. The
format of the materials varies depending on the media involved. For example, if
the training is web-based training (WBT), the format includes all Java source
code and associated design specs. If the intervention is a brochure, the format is
both an electronic version and paper mock-up with printing specs, number of
copies required, and distribution methodology. Instructor-dependent classroom
training includes both an electronic version as well as camera-ready copy of
student materials (for example, binders with courseware materials) and instructor
materials (for example, power point slides, instructor guides). However, all
training materials reflect sound adult learning theory principles.
<Insert the training materials in Appendix H of this document. The training
materials should:

State explicit objectives and how the intervention will achieve them (which
will be used later to evaluate the intervention)

Allow the targets of the intervention to control activities

Emphasize job relevance presented in the context of how it will be

used by targets of the intervention on their jobs thereby enhancing
transfer of what was learned to the job

Promote interaction forcing targets of the intervention to think and

retain what is being addressed

Motivate targets of intervention to pay attention>

4.4.

Pilot Training Plan, Execution, and Reporting

All training will be pilot tested before implementation. This section presents a plan
for pilot testing training materials, and reporting the results of the pilot testing.
The pilot test plan identifies testing activities, start/end dates for each activity,
methodology, data collection methodology/instruments, and data analysis plans,
as well as material, facilities, equipment, and information requirements.
<Insert the pilot test plan in Appendix I of this document. The pilot test plan
should include:

An executive summary of the plans content (not to exceed 1 page)

A summary of the pilot testing objectives

Presentation of a statistically sound methodology to be employed

Pilot test participants sampling strategy that will result in a > 90% confidence
level (that is, sampling technique that will be used to achieve the required
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confidence level)

Data collection methodology and instruments (for example, surveys,

questionnaires, structured interview protocols)

Statistically sound data analysis plan

Identification of any statistical analysis software that will be used (for

example, SAS/SUDAAN)

Activities involved with start/end dates for each

Facilities, equipment, information, and software requirements to include

where and when they are required

Government personnel support requirements, for example, who, when,

where, why, and for what period of time>

After the training materials are pilot tested in accordance with the plan, the
testing data is analyzed and the results of the pilot test reported. Training
materials are then revised in accordance with the results presented in the Pilot
Test Report.
<Insert the pilot test report in Appendix J of this document. The pilot test report
should include:

An executive summary of the reports content (not to exceed 2 pages)

A summary of the pilot tests objectives

Presentation of the statistically sound pilot testing methodology applied

Pilot tests participants sampling strategy that will result in a > 90%
confidence level (that is, sampling technique that will used to achieve the
required confidence level)

Data collection methodology and instruments (for example, surveys,

questionnaires, structured interview protocols)

Statistically sound data analysis plan

Results of the pilot test (performed in accordance with the data analysis plan)

Any data files and data analytic files used in the data analysis including:
o

File structure (for example, data set name, record format, and
number of records)

Code book (record layout including variable name/format/labels,

value labels, and missing values)

Variable definitions
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o

Imputation procedures (if used)

Editing procedures used

Structure of composite variables

Code (for example, SAS/SUDAAN, or other) used that will allow the
U.S. Mint to fully replicate the data analyses performed

Other pilot test raw data such as completed surveys/questionnaires, data

collected during structured interviews (upon which content analyses were
performed)

Training material revision recommendations based on the results of the pilot

test>

4.5.

Training Evaluation Plan, Execution, and Reporting

All aspects of the training process are subject to evaluation, including

implementation activities, training material, training facilitators/instructors, and
administrators. This section addresses training evaluation plans and reporting the
results of training evaluation.
Plans for evaluating performance interventions address at least Level III and
Level IV evaluations. These plans, among other things, identify evaluation
activities, start/end dates for each activity, methodology, data collection
methodology/instruments, and data analysis plans, as well as facilities,
equipment, and information requirements.
<Insert training evaluation plans in Appendix K of this document and include:

An executive summary of the plans content (not to exceed 2 pages)

A summary of the evaluation objectives

Presentation of a statistically sound methodology to be employed

Evaluation participants sampling strategy that will result in a > 90%

confidence level (that is, sampling technique that will used to achieve the
required confidence level)

Data collection methodology and instruments (for example, surveys,

questionnaires, structured interview protocols)

Statistically sound data analysis plan

Identification of any statistical analysis software that will be used (for

example, SAS/SUDAAN)

Activities involved with start/end dates for each

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Facilities, equipment, information, and software requirements to include

where and when they are required

Government personnel support requirements, for example, who, when,

where, why, and for what period of time>

After the training materials are evaluated in accordance with the evaluation plan,
the evaluation data is analyzed and the results presented in a report. Training
materials are then revised in accordance with the results presented in the
Training Evaluation Report.
<Insert the training evaluation report in Appendix L of this document. The training
evaluation report should include:

An executive summary of the reports content (not to exceed 2 pages)

A summary of the evaluation objectives

Presentation of the statistically sound validation methodology applied

Evaluation participants sampling strategy that will result in a > 90%

confidence level (that is, sampling technique that will used to achieve the
required confidence level)

Data collection methodology and instruments (for example, surveys,

questionnaires, structured interview protocols)

Statistically sound data analysis plan

Results of the evaluation (that is, performed in accordance with the data
analysis plan)

Any data files and data analytic files used in the data analysis including:

File structure (for example, data set name, record format, and
number of records)

Code book (record layout including variable name/format/labels,

value labels, and missing values)

Variable definitions

Imputation procedures (if used)

Editing procedures used

Structure of composite variables

Code (for example, SAS/SUDAAN, or other) used that will allow the
U.S. Mint to fully replicate the data analyses performed

Other evaluation raw data such as completed surveys/questionnaires, data

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collected during structured interviews (upon which content analyses were
performed)

Training material revision recommendations based on the results of the

evaluation>

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5. Training Resources
This section references all training resources required for effective training.

5.1.

Resources

This section presents a plan that provides all the information necessary to
allocate and manage resources required to implement, evaluate, and maintain
the required training.
<Insert the training resource plan in Appendix M of this document. The training
resource plan should include:

Identification of all activities necessary to implement and maintain of the

training (for example, facilitator/instructor training; change management
requirements, advertising, and record keeping)

The start/end dates for each activity

Staffing requirements for each activity (for example, who, what, when, and
where, and number of hours)

Identification of software requirements; that is, either commercially available

of the shelf (COTS) or that have to be designed/developed to support the
training requirement(s)

Facilities, equipment, information, and software requirements for each

activity to include where and when they will be required

Government personnel support requirements for each activity, for example,

students in terms of who, when, where, why, and for what period of time

Labor requirements and costs associated with each activity>

5.2.

Training Database

<Define the training database and how it will be used during computer systems
training. Usually, if required, this database contains simulated production data
related to various training scenarios and cases developed for instructional
purposes.
Include an explanation of how the training database is to be developed. If this
subsection is not applicable to the system involved, indicate Not Applicable.>

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6. Administration & Schedule

This section describes the development and deployment schedules, as well as
the course administration tasks.

6.1.

Course Administration

This section describes the procedures to be used to administer the training

program.
Table 2: Administrative Procedures
Procedure

Description

Class Enrollment
Student Release
Reporting Course
Completion
Monitoring Training
Program
Training Records
Management
Security

6.2.

Development Schedule

This section describes the major milestones in developing the training material.
Table 3: Training Milestones
Milestone

Start Date

19

End Date

Responsible
Parties

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6.3.

Training Schedule

This section describes the major milestones in implementing the training strategy.
Each milestones date is expressed in relative dates to the go live date, rather
than as fixed dates.
Table 4: Training Milestones
Milestone

Start Date

End Date

Responsible
Parties

Go Live
Setup training facilities
Schedule class participants
List other activities essential
to training
<Provide an overview of the key milestones listed above.>
Estimated effort and actual dates are provided in the Microsoft Project Plan
included as Appendix N. The final version of the training plan, actual course
schedules, by location, is also included.

6.4.

Future Training

This section describes scheduled training modifications and improvements to be

conducted after the initial training is completed. This information can include
periodic updating of:

Course contents

Planned modifications to training environments

Retraining employees

Other predicted changes

Procedures for requesting and developing additional training

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Appendix A: Glossary
<Use this section to provide a glossary (in alphabetical order) of all terms,
acronyms, and abbreviations used in this document.>
FRD
Functional Requirements Document
RTM
Requirements Traceability Matrix
Word
Definition
Word
Definition

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Appendix B: Reference Documents

Title

Nomenclature

Information System Life Cycle Manual

Treasury Directive Publication

(TD P 84-01), Version 3.2,
March 2002

United States Mint SDLC

Version 1.1 May 2002

OCIO United States Mint CM Standards

and Procedures

Version 2.0, June 2002

United States Mint Project Documentation

Guide

Version 3, June 2002

Software Engineering Institute (SEI), Carnegie Mellon University, Key

Practices of the Capability Maturity Model

<Add any references that you used to prepare this Training Plan. For example,
these references might include cost-benefit analyses, existing documentation
describing internal processes, or existing documentation of the system if the
project is a conversion.>

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Appendix C: Training Needs Analyses

<Insert the training needs analyses for all SDLC initiatives.>

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Appendix D: Training Designs

<Insert the training designs that resulted from the training needs analyses.>

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Appendix E: Training Media Selection Analysis

<Insert the analysis of training media selection for all training needs, showing the
alternatives considered and the selection criteria and method.>

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Appendix F: Existing Training Materials

Analysis
<Insert the analysis of existing training materials within the Federal Government
and/or the private sector.>

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Appendix G: Course/Module Requirements, Descriptions, and Syllabi

<Insert course/module requirements, a course/module description, and a syllabus for each course and module.>
Table 5: Course Requirements

Course Name

Module(s)

Total
Number of
Students
to be
Trained

Class Size
(Students)
Min

Max

Length
(Days)

Optimum

Estimated
Number of
Classes

Class Location(s)

Philadelphia

Table 6: Course Description

Course / Module
Name

Objective(s)

Length
(Hours)

Testing
Methods

Prerequisite(s)

Method

Specify whether it will be

instructor led, CBT, self-study, and
so on

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Appendix H: Training Materials

<Insert the training materials developed in accordance with the approved
designs, media selection, and existing material analysis.>

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Appendix I: Pilot Test Plan

<Insert the Pilot Test Plan, which identifies testing activities, start/end dates for
each activity, methodology, data collection methodology/instruments, and data
analysis plans, as well as material, facilities, equipment, and information
requirements.>

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Appendix J: Pilot Test Report

<Insert the Pilot Test Report, which analyzes the testing data.>

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Appendix K: Training Evaluation Plan

<Insert the Training Evaluation Plan, which identifies evaluation activities,
start/end dates for each activity, methodology, data collection
methodology/instruments, and data analysis plans, as well as facilities,
equipment, and information requirements.>

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Appendix L: Training Evaluation Report

<Insert the Training Evaluation Report, which analyzes the evaluation data.>

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Appendix M: Training Resource Plan

<Insert the Training Resource Plan, which provides all the information necessary
to allocate and manage resources required to implement, evaluate, and maintain
the required training.>

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Appendix N: Microsoft Project Plan

<Insert the Microsoft Project Plan listing the details of the start/stop dates,
duration, and resources for each training task. Indicate the current as of date
(month, day, and year).>

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