Di Marzio Research Pty Ltd

Research Report
Trips, Slips and Falls Project
prepared for

Australian Building Codes Board

(ABCB)

Study No. 10/02/1355

February 2010.

Di Marzio Research Pty Ltd

Incorporating the business previously conducted by Worthington Di Marzio Research Pty Ltd
5 Jolen Court, Donvale VIC 3111
Ph: (03) 9686 8688 Mob: 0417 554 268 e-mail: [email protected]
ABN: 47 007 280 677 ACN: 007 280 677

Di Marzio Research

Contents.
STUDY BACKGROUND AIMS & METHOD.................................................. i-ii
EXECUTIVE SUMMARY..................................................................................iii
THE BOTTOM LINE.........................................................................................ix
THE DETAILED FINDINGS
1.
2.
3.
4.

Sample Details.......................................................................................2
Residential Stair Risers .........................................................................3
Residential Stair Treads or Goings........................................................4
Do Riser and Tread Dimensions Vary for Residential & Commercial
Applications? .........................................................................................5

5. Commercial Stair Risers ........................................................................6

6. Commercial Stair Treads or Goings ......................................................7
7. Residential Stair Handrails ....................................................................8

APPENDIX:

Letter of Authority

Questionnaire

DMR-10021355 ABCB report.doc

Study Background, Aims & Method.

The Australian Building Codes Board commissioned Di Marzio Research to
conduct an independent survey designed to help identify the impact of
proposed BCA changes to the riser and going dimensions of stairs and the
provision of handrails.
The survey included stair manufacturers / installers, builders, architects and
designers in Sydney, Melbourne, Brisbane and Perth. The key aim was to identify
the extent to which current standard practice relating to stairs and handrails is in
accord with the proposed changes. If there is high accord then the impact of the
proposed changes would be minimal, otherwise there will be cost implications
needing to be considered.
There was some urgency for the results of this survey and so we adopted a
telephone interview approach using computer aided interviewing (CATI). We
have successfully interviewed these types of targets before using this method in
prior surveys for ABCB.
We were able to access the ABCB subscriber database (to the BCA) for sampling
the builders, architects and designers whilst stair manufacturers / installers were
sourced from the Yellow Pages.
A total sample of 200 was considered suitable to address the study aims by
providing a reasonable overall fix on the issue and allowing us to contrast the
segments. We sought a mix of eligible respondents by segment and city, with
some flexibility allowed given the urgency issue, and that was achieved; viz:

Segment
Builders
Architects
Designers
Stair M/I
Total

Melbourne
20
18
16
9
63

Location
Sydney
Brisbane
17
13
10
8
19
7
13
17
59
45

Perth
11
10
12
33

Total
61
46
42
51
200

(Note: M/I = manufactures/installers)

More details on the sample are shown in Table 1 of the detailed findings.

DMR-10021355 ABCB report.doc

The questionnaire used can be found in the Appendix. It needed to be quite short
as we had to approach these busy targets during their working day. This was the
case without compromising the survey objectives. We also had a Letter of
Authority from ABCB to facilitate our approach and this is also appended.
The survey fieldwork was undertaken by the trained interviewers of MarketMetrics
under fully supervised conditions from their Melbourne office over the period of
February, 17-19, 2010.
The Detailed Findings are presented in the form of tables in the body of this report
that show the results for all questions asked by segment and for the total sample.
An Executive Summary with interpretative commentary is contained in the next
section with references also provided to the Detailed Findings.

ii

DMR-10021355 ABCB report.doc

Executive Summary.
Residential Stair Risers

86% say they manufacture, install or recommend a typical dimension here

(We defined typical as a dimension used all or most of the time). Segment
differences are only minor in this respect.

Of the 86% adopting a typical dimension, 81% say it is in the 150-180mm

range. This translates into 70% of the total sample but some segment
variations exist (which are presented in Table 2).

Of the 14% (not adopting a typical dimension), 63% say their most common
riser dimension falls into the 150-180mm range. This translates into 9% of the
total sample.

Hence, for 79% of the total sample, their typical or most common
residential stair riser dimension is in the 150-180mm range. We also found
that 58% of this group claim to never manufacture, install or recommend
residential stair riser dimensions outside the 150-180mm range.
This translates into 45% of the total sample who always use residential
stair risers in the 150-180mm range.
Builders are more commonly found in this
manufacturer/installers are relatively less prevalent.

group

whilst

stair

Among those who do not always use 150-180mm risers, we have calculated
that on average, 29% of their residential risers fall outside the 150-180mm
range.
Therefore, it is apparent that for residential stair risers, the use of
dimensions outside the 150-180mm range is not so common.
Further on we summarise the key incidence results here diagrammatically.
See also Table 2 in the Detailed Findings.

iii

DMR-10021355 ABCB report.doc

Commercial Stair Risers

82% of those who work on both residential and commercial stairs said they
typically adopt the same riser dimensions for both applications.

Among the rest, the clear majority say their typical or most common riser
dimension falls into the 150-180mm range.

Taking all those in our sample who work on commercial stairs, we discovered
51% always using commercial stair risers in the 150-180mm range.
Builders are more commonly found in this group whilst the incidence of stair
manufacturer/installers is below average (see Table 5 in the detailed findings).

Among those who do not always use 150-180mm risers, on average we

have calculated that 33% of their risers fall outside the 150-180mm range.

Therefore, as is the case for residential stair risers, the use of

dimensions outside the 150-180mm range for commercial applications is
not pronounced.

We summarise the key findings here diagrammatically for both residential and
commercial riser applications overleaf:

iv

DMR-10021355 ABCB report.doc

CHART A Summary of Riser Dimensions Favoured

Risers ALWAYS fall into 150-180mm range

60

51
45

45
% 30
15
0
Residential

Commercial

If NOT always within 150-180mm, mean estimated

percentage of Risers outside this range
40
30

33

29

% 20
10
0
Residential

Commercial

See also Tables 4-5 in the Detailed Findings.

DMR-10021355 ABCB report.doc

Residential Stair Treads or Goings

90% say they manufacture, install or recommend a typical dimension here.

This ranges from 81% of stair manufacturers/installers to 100% of architects.

Of the 90% adopting a typical dimension, almost one in four (24%) say it is in
the 280-355mm range. The clear majority in each segment answered below
280mm here.
As a proportion of the total sample, 21% typically adopt the 280-355mm range.

Of the 10% (not adopting a typical dimension), 22% say their most common
tread dimension falls into the 280-355mm range. This translates into 2% of
the total.

Hence, for 23% of the total sample, their typical or most common
residential stair tread dimension is in the 280-355mm range. We also found
that 48% of this group claim to never manufacture, install or recommend
residential stair tread dimensions below the 280mm range.
This translates into 11% of the total sample who always use residential
stair treads in the 280-355mm range. Segment differences here are
insignificant.

Among those who do not always use 280-355mm treads, on average we

have calculated that 63% of their treads fall below the 280mm range.
Clearly we can conclude from the above results, that for residential stair
treads, the use of dimensions in the 280-355mm range is very much in
the minority across the board, and greatly outweighed by treads below
280mm.
Further on we summarise the key incidence findings diagrammatically

See also Table 3 in the Detailed Findings.

vi

DMR-10021355 ABCB report.doc

Commercial Stair Treads or Goings

74% of those who work on both residential and commercial stairs said they
typically adopt the same tread dimensions for both applications.

Taking all those in our sample who work on commercial stairs, we discovered
17% always using commercial stair treads in the 280-355mm range.

Among those who do not always use 280-355mm treads, on average we

have calculated that 53% of their treads fall below the 280mm range.
Below we summarise the key incidence results diagrammatically for both
residential and commercial applications:

CHART B Summary of Tread Dimensions Favoured

Treads always fall into 280-355mm range

20
15

17
11

% 10
5
0
Residential

Commercial

If not always within 280-350mm, mean estimated percentage

of treads below this range
75

63
53

50
%
25
0
Residential

Commercial

See also Table 4 & 6 in the Detailed Findings.

vii

DMR-10021355 ABCB report.doc

Residential Stair Handrails

59% of respondents told us that ALL their residential stairs have a handrail
along the full length, and on at least one side of the stairway.
On average this applies to 85% of their residential stairs and this proportion
hardly differs by segment (based on the survey responses).

Where such stairs do not have a full length handrail, a slight majority (52%)
said it typically extends for half the stairway or even more. 7% said less than
half and 26% indicated that no handrail would be there, with the rest (15%)
were unable to answer this question.

See also Table 7 in the Detailed Findings.

viii

DMR-10021355 ABCB report.doc

The Bottom Line.

This survey indicates that for stair risers, use of the 150-180mm range is very
much the norm in both residential and commercial applications.
Conversely for stair treads/goings, use of the 280-355mm range is in the
minority with treads below 280mm favoured strongly.
In residential properties, the prevailing pattern is for handrails to be constructed
that extend the full length of the stairway. If not, it is more likely than otherwise,
that the handrail extends for at least half of the stairway length.

ix

DMR-10021355 ABCB report.doc

The Detailed Findings.

DMR-10021355 ABCB report.doc

1. Sample Details.
Segments
Total
Sample
(200)
%

Builders
(61)
%

Architects
(46)
%

Designers
(42)
%

Stair
Mfr/Ins
(51)
%

31
23
21

100
-

100
-

100

26

100

Work on:
Residential only
Commercial only
Both

45
12
44

62
7
31

33
17
50

43
17
40

37
8
55

Location:
Melbourne
Sydney
Brisbane
Perth

32
30
23
17

33
28
21
18

39
22
17
22

38
45
17
-

18
25
33
24

Gender:
Male
Female

91
9

98
2

85
15

81
19

94
6

No of full-time employees:
1
2-3
4-5
6-10
11-20
21-50
50+

30
30
9
11
12
4
5

28
36
10
10

26
24
7
20
17
7

38
31
17
10

27
27
4
4

2
2
-

20
12
4

Segment*:
Builders
Architects
Designers
Stair Manufacturers /
Installers

7
8

Source: Detailed Tabular Results Tables 1, 4, 5, 33, 34

Notes:
1.
2.
3.
4.

Any blue or green figures indicate results that are respectively above or below the total
sample score to a statistically significant degree at least to the 95% confidence level.
* Based on QSC (where respondents classified themselves).
1% said dont know about number of employees.
Mfr/Ins means manufacturer or installer.

DMR-10021355 ABCB report.doc

2.

Residential Stair Risers

Q.2: In your case, is there a typical dimension for residential stair risers that you make, recommend or install?
(by typical we mean a dimension that you use all or most of the time).
Q.3: (IF YES) What is the typical dimension for such residential stair risers in millimetres that you would either
make, recommend or install? Would it be(READ OUT)
Q.4 (IF NO) What would be the most common dimension for such residential stair risers in millimetres that
you would either make, recommend or install? Would it be(READ OUT)
Q.5 Do any of your residential stair risers ever fall outside the dimensions of 150 millimetres to 180 millimetres?
Q.6 (IF YES) In percentage terms, can you estimate what proportion of your residential stair risers would fall
outside the dimensions of 150 millimetres to 180 millimetres in your case? (IF NECESSARY READ OUT).

Segments
Total
Sample
(177)
%

Builders
(57)
%

Architects
(38)
%

Designers
(35)
%

Stair
Mfr/Ins
(47)
%

86
13

91
9

82
18

83
14

87
13

If yes, typical riser dimension is?

Under 150mm
150mm 180mm
More than 180mm
Cant say

(153)
1
81
16
2

(52)
2
90
6

(29)
76
24
-

(41)
59
37

(31)
100
-

If no, most common riser dimension is?

150mm 180mm
More than 180mm
Cant say

(24)
63
21
17

(5)
40
40
20

(7)
86
14
-

(6)
83
17

(6)
33
33
33

Stair risers ever fall outside 150-180mm?

Yes
No
Dont know

(139)
40
58
2

(49)
24
76

(37)
57
41

(27)
37
59
4

(26)
50
46
4

*Summary of dimensions used :

Always in range of 150mm-180mm

(177)
45

(57)
65

(38)
39

(35)
46

(47)
26

53
2

35
-

58
3

51
3

72
2

(94)
49
12
27
29
12

(20)
70
20
21
10

(22)
68
19
5
13
9

(18)
44
44
40
11

(34)
26

A typical riser dimension used:

Yes
No

Not always in range of 150mm-180mm

Cant say
**Estimated % of risers outside 150-180mm:
Under 10%
10-49%
Over 50%
Mean Estimated %
Dont know

24
35
41
15

Source: Detailed Tabular Results Tables 6-11

Notes:
1.
Base = those who work on residential buildings only or on both residential and commercial buildings.
2.
* Summary based on assessing responses to prior questions (Q 2-Q5) for total applicable sample.
3.
** Asked if dimensions are not always in 150-180mm range.
4.
Any blue or green figures indicate results respectively above or below total sample score to a statistically
significant degree to at least the 95% confidence level.
5.
1% said dont know to Q2.

DMR-10021355 ABCB report.doc

3.

Residential Stair Treads or Goings

Q.7: Now some questions about the stair treads or goings by which we mean the horizontal length of an
individual stair in a residential building. In your case, is there a typical dimension for residential stair
treads or goings that you make, recommend or install? (by typical we mean a dimension that you use all
or most of the time).
Q.8: (IF YES) Excluding tapered treads, what is the typical dimension for such residential stair treads or
goings in millimetres that you would either make, recommend or install? Would it be(READ OUT)
Q.9 (IF NO) What would be the most common dimension for such residential stair treads or goings in
millimetres that you would either make, recommend or install? Would it be(READ OUT)
Q.10 Do any of your residential stair treads or goings ever fall below 280 millimetres?
Q.11 (IF YES) In percentage terms, can you estimate what proportion of your residential stair treads or goings
would fall below 280 millimetres in your case? (IF NECESSARY READ OUT).

Segments
Total
Sample
(177)
%

Builders
(57)
%

Architects
(38)
%

Designers
(35)
%

90
8

91
9

100
-

89
11

13

If yes, typical tread dimension is

Under 280mm
280mm 355mm
Cant say

(159)
75
24
1

(52)
67
31
2

(38)
71
29
-

(31)
81
19
-

(38)
87
13
-

If no, most common tread dimension is

Under 280mm
280mm 355mm
Cant say

(18)
50
22
28

(5)
60
40

(-)
-

(4)
50
50
-

(9)
44
22
33

Stair treads ever fall below 280mm?

Yes
No
Dont know

(42)
48
48
5

(16)
56
38
6

(11)
64
36
-

(8)
25
63
13

(7)
29
71
-

Summary of dimensions used *:

Always in range of 280mm-355mm
Not always in range of 280mm-355mm
Cant say

(177)
11
88
1

(57)
11
88
2

(38)
11
89
-

(35)
14
83
3

(47)
11
89
-

Estimated % of treads below 280mm:

A typical tread dimension used:

Yes
No

Stair
Mfr/Ins
(47)
%
81

(155)

(50)

(34)

(29)

(42)

Under 10%
10-49%
Over 50%
Mean Estimated %

9
10
74
63

14
12
66
57

12
18
65
58

7
3
86
68

2
2
81
72

Dont know

14

Source: Detailed Tabular Results Tables 12-17

Notes:
1.
Base = those who work on residential buildings only or on both residential and commercial buildings.
2.
* Summary based on assessing responses to prior questions (Q 7-Q10) for total applicable sample.
3.
** Asked if dimensions are not always in 280-355mm range.
4.
Any blue or green figures indicate results respectively above or below total sample score to a statistically
significant degree to at least the 95% confidence level.
5.
2% said dont know to Q7.

DMR-10021355 ABCB report.doc

4.

Do Riser and Tread Dimensions Vary for

Residential & Commercial Applications?

Q.12: Are the dimensions of your stair risers and treads in commercial properties, typically the same as the
dimensions you use in residential properties, or do those riser and tread dimensions differ between
residential and commercial? (IF NECESSARY READ OUT TO CLARIFY).

Segments
Total
Sample
(87)
%

Builders
(19)
%

Architects
(23)
%

Designers
(17)
%

Stair
Mfr/Ins
(28)
%

Risers & treads are typically the same

for residential and commercial

71

95

70

53

68

Risers are the same but treads differ

11

13

12

14

Treads are the same but risers differ

14

Both treads and risers differ between

commercial and residential

13

29

14

Dont know

Source: Detailed Tabular Results Table 18

Notes:
1.

Asked of respondents who work on both residential and commercial buildings.

DMR-10021355 ABCB report.doc

5.

Commercial Stair Risers

Q.13 In your case, is there a typical dimension for commercial stair risers that you make, recommend or
install? (by typical we mean a dimension that you use all or most of the time).
Q.14 (IF YES) What is the typical dimension for such commercial stair risers in millimetres that you would
either make, recommend or install? Would it be(READ OUT)
Q.15 (IF NO) What would be the most common dimension for such commercial stair risers in millimetres
that you would either make, recommend or install? Would it be(READ OUT)
Q.16 Do any of your commercial stair risers ever fall outside the dimensions of 150 millimetres to 180
millimetres?
Q.17 In percentage terms, can you estimate what proportion of your commercial stair risers would fall outside
the dimensions of 150 millimetres to 180 millimetres in your case? (IF NECESSARY READ OUT).

Segments
Total
Sample
(38)
%

Builders
(4)
%

Architects
(12)
%

Designers
(13)
%

Stair
Mfr/Ins
(9)
%

66
32

100
-

75
25

62
31

44
56

(25)
80

(4)
75

(9)
89

(8)
88

(4)
50

16
4

25
-

11
-

13
-

25
25

(13)
77

(3)
100
-

(5)
60

8
15

(-)
-

(5)
80
-

Stair risers ever fall outside 150-180mm?

Yes
No
Dont know

(30)
40
57
3

(3)
67
33
-

(11)
36
64
-

(10)
30
60
10

(6)
50
50
-

**Summary of dimensions used :

Always in range of 150mm-180mm
Not always in range of 150mm-180mm
Cant say

(110)
51
47
2

(23)
70
30
-

(31)
48
48
3

(24)
58
38
4

(32)
34
66
-

Estimated % of risers outside 150-180mm:

*A typical riser dimension used:

Yes
No
If yes, typical riser dimension is
150mm 180mm
More than 180mm
Cant say
If no, most common riser dimension is
150mm 180mm
More than 180mm
Cant say

20
20

20

(20)

(3)

(5)

(6)

(6)

Under 10%
10-49%

45
10

33
-

80
-

50
-

17
33

Over 50% (55)

Mean Estimated %
Dont know

30
33
15

67
52
-

20
19
-

33
33
17

17
38
33

Source: Detailed Tabular Results Tables 20-24

Notes:
1.
*Not asked if use same stair riser dimensions in both residential and commercial buildings.
2.
** Asked if dimensions are not always in 150-180mm range.
3.
Summary based on assessing responses to all relevant prior questions (Q 2-Q5, Q12-16) for total
applicable sample. Rounding occurs.
4.
Caution: Some small sample sizes throughout table.
5.
Any blue or green figures indicate results respectively above or below total sample score to a statistically
significant degree to at least the 95% confidence level.
6.
2% said dont know to Q13.

DMR-10021355 ABCB report.doc

6.

Commercial Stair Treads or Goings

Q.18.

Q.19.
Q.20.
Q.21.
Q.22.

Now thinking about the stair treads or goings by which we mean the horizontal length of an individual
stair in a commercial building, excluding tapered heads. In your case, is there a typical dimension for
commercial stair treads or goings that you make, recommend or install? (by typical we mean a
dimension that you use all or most of the time).
(IF YES) What is the typical dimension for such commercial stair treads or goings in millimetres that
you would either make, recommend or install? Would it be(READ OUT)
(IF NO) What would be the most common dimension for such commercial stair treads or goings in
millimetres that you would either make, recommend or install? Would it be(READ OUT)
Do any of your commercial stair treads or goings ever fall below 280 millimetres?
In percentage terms, can you estimate what proportion of your commercial stair treads or goings would
fall below 280 millimetres in your case? (IF NECESSARY READ OUT).

Segments
Total
Sample
(45)
%

Builders
(5)
%

Architects
(13)
%

Designers
(15)
%

Stair
Mfr/Ins
(12)
%

82
16

100
-

85
15

80
13

75
25

If yes, typical tread dimension is

Under 280mm
280mm 355mm

(37)
57
43

(5)
60
40

(11)
27
73

(12)
58
42

(9)
89
11

If no, most common tread dimension is

Under 280mm
280mm 355mm

(8)
13
63

(-)
-

(2)
100

(3)
67

(3)
33
33

*A typical tread dimension used:

Yes
No

Cant say

25

33

33

Stair treads ever fall below 280mm?

Yes
No
Dont know

(21)
52
43
5

(2)
50
50
-

(10)
60
30
10

(7)
43
57
-

(2)
50
50
-

Summary of dimensions used :

Always in range of 280mm-355mm
Not always in range of 280mm-355mm
Cant say

(110)
17
82
1

(23)
17
83
-

(31)
16
81
3

(24)
25
75
-

(32)
13
88
-

**Estimated % of treads below 280mm:

Under 10%
10-49%
Over 50%
Mean Estimated %
Dont know

(35)
23
12
57
53
9

(4)
50
50
40
-

(9)
56
22
22
28
-

(11)
9
9
64
62
18

(11)
9
82
71
9

Source: Detailed Tabular Results Tables 25-30

Notes:
1
2
3.
4.
5.
6.

*Not asked if use same stair tread dimensions in both residential and commercial buildings.
** Asked if dimensions are not always in 280-355mm range.
Summary based on assessing responses to relevant prior questions (Q 7-Q12, Q18-Q21) for total
applicable sample.
Caution: Some small sample sizes throughout table.
Any blue or green figures indicate results respectively above or below total sample score to a statistically
significant degree to at least the 95% confidence level.
2% said dont know to Q18.

DMR-10021355 ABCB report.doc

7.

Residential Stair Handrails

PREAMBLE: Now some questions about handrails relating to internal stairways for residential buildings of two
stories or more. A handrail can be the top rail of a balustrade or fixed to a wall.
Q.23.Thinking again about residential stairways, what proportion of those stairways would have a handrail along
the full length and to at least one side of the stairway, bearing in mind that there is currently no requirement
for a handrail for residential stairways, only a barrier or balustrade? (IF NECESSARY ASK FOR BEST
AVERAGE ESTIMATE AND FOR A SINGLE FIGURE, NOT A RANGE).
Q.24. (IF NOT 100% in Q23 ASK Q24) In those cases where the handrail does not extend the full length of the
stairway, would it typically extend for(READ OUT)

Segments
Total
Sample
(177)
%

Builders
(57)
%

Architects
(38)
%

Designers
(35)
%

Stair
Mfr/Ins
(47)
%

2
2
14
6
4

3
11
6
11
3
60
86
3

8
13
8
15
4
47
83
4

Est. % of stairways with full length handrail:

None
1-10%
11-40%
41% - 50%
51% - 80%
81% - 90%
91% - 99%
100% (ALL OF THEM)
Mean Estimated %
Dont know
If not 100%, handrail typically extends

2
2
3
11
5
10
3
59
85
5

4
61
87
9

5
6
3
5
13
3
68
86
-

(73)

(22)

(12)

(14)

(25)

More than half the stairway length (75)

About half the length (50)
Less than half the length (25)
No handrail at all (0)
Mean

44
8
7
26
46

23
5
5
32
32

33
25
33
34

64
14
7
14
57

56
12
24
52

Cant say

15

36

Source: Detailed Tabular Results Tables 31-32

Notes:
1
2
3

Only asked if involved with residential buildings.

Any blue or green figures indicate results respectively above or below total sample score to a statistically
significant degree to at least the 95% confidence level.
Mean calculations are based on midpoints allocated to the individual range responses such as shown
above for Q24.

DMR-10021355 ABCB report.doc

Appendix.
Letter of Authority
Questionnaire

DMR-10021355 ABCB report.doc

STUDY NO. 10/02/1355

ABCB QUESTIONNAIRE

FEBRUARY 2010

STAIRS AND HANDRAILS SURVEY (FINAL)

A: RESPONDENT SEGMENTS AND QUOTAS:

THIS SURVEY IS TO BE CONDUCTED WITH 200 PROFESSIONALS IN THE BUILDING AND DESIGN INDUSTRY FROM
MELBOURNE, SYDNEY, BRISBANE AND PERTH.

IT IS ABOUT STAIRS AND HANDRAILS IN RESIDENTIAL AND COMMERCIAL BUILDINGS. THERE ARE SOME PROPOSED
CHANGES TO THE BUILDING CODE OF AUSTRALIA ABOUT VERTICAL AND HORIZONTAL STAIR DIMENSIONS AND THE
INTRODUCTION OF HANDRAILS TO RESIDENTIAL AREAS OF BUILDINGS. THE ABCB WANTS TO DETERMINE WHAT
CURRENT INDUSTRY PRACTICE IS REGARDING SUCH STAIR DIMENSIONS AND VOLUNTARY TAKE-UP OF HANDRAILS.

THERE ARE VARIOUS SEGMENTS REQUIRED WITH ROUGH QUOTAS (50 IN EACH SEGMENT) SHOWN BELOW BUT A
MINIMUM OF 30 INTERVIEWS IN ANY ONE SEGMENT IS REQUIRED OVERALL.

BUILDERS, ARCHITECTS AND DESIGNERS WILL BE SOURCED FROM THE BCA SUBSCRIBER LIST AND STAIR
MANUFACTURERS / INSTALLERS FROM THE YELLOW PAGES

BUILDERS

Total
No.
50

ARCHITECTS

50

SEGMENT

DESIGNERS

50

STAIR MANUFACTURERS / INSTALLERS

50

TOTAL

200

B: STATE QUOTAS:
(ROUGH QUOTAS IN BRACKETS)

MELBOURNE

(60) ....................................... 1

SYDNEY

(60) ....................................... 2

BRISBANE

(40) ....................................... 3

PERTH

(40) ....................................... 4

C: SAMPLE SOURCE
ABCB LISTS (OLD OR NEW) ........................................................... 1
OTHER SOURCES............................................................................ 2
INTRODUCTION:
GOOD ..

MY NAME IS .. FROM MARKETMETRICS CALLING ON BEHALF OF DI MARZIO RESEARCH, AN

INDEPENDENT MARKET RESEARCH COMPANY BASED IN MELBOURNE. WE ARE CONDUCTING A SHORT SURVEY FOR THE
AUSTRALIAN BUILDING CODES BOARD WITH ORGANISATIONS INVOLVED IN BUILDING AND DESIGN. THE SURVEY IS
CONCERNED WITH PROPOSED CHANGES TO THE BUILDING CODE OF AUSTRALIA REGARDING STAIRS AND HANDRAILS
AND THE BOARD WANTS FEEDBACK ON CURRENT INDUSTRY PRACTICE. THIS SURVEY SHOULD TAKE 10 MINUTES OR
EVEN LESS.
IF NECESSARY, ADD: I HAVE A LETTER OF AUTHORITY FROM THE ABCB I COULD EMAIL OR FAX TO YOU.
ASK SCREEN 1 OF ALL.
S1.

MAY I SPEAK TO THE PERSON THERE WHO WOULD

(CONTINUE)

YES ............................................................1

HAVE MOST TO DO WITH DESIGN, MANUFACTURE

(CALL BACK)

NOT AVAILABLE........................................2

OR INSTALLATION OF STAIRS OR HANDRAILS IN

(CLOSE)

REFUSAL ...................................................3

RESIDENTIAL OR COMMERCIAL BUILDINGS?

(CLOSE)

NOT APPLICABLE TO STAIRS .................4

DMR-10021355 ABCB report.doc

RE-INTRODUCE IF NECESSARY
(CONTINUE)

YES, NOW ................................................... 1

(CALL BACK DETAILS)

YES, BUT LATER ........................................ 2

(CLOSE)

NO ................................................................ 3

WOULD IT BE CONVENIENT TO INTERVIEW YOU

NOW?

CALL BACK DETAILS:

NAME: ..
PHONE NUMBER: .
TIME: .
(IF NECESSARY: RE-INTRODUCE.)

CONFIDENTIALITY:
PLEASE BE ASSURED THAT ALL THE INFORMATION AND OPINIONS YOU PROVIDE WILL BE USED ONLY FOR RESEARCH
PURPOSES AND WE ABIDE BY THE PRINCIPLES OF THE PRIVACY ACT. WHILE WED PREFER YOU TO ANSWER ALL THE
QUESTIONS, IF THERE ARE ANY YOUD RATHER NOT ANSWER, THATS FINE. JUST LET ME KNOW.

IF YOU WOULD LIKE TO CHECK ON OUR COMPANY, YOU COULD CALL THE MARKET RESEARCH SOCIETY SURVEY LINE ON
1300 364 830.

MONITORING CLAUSE:
MY SUPERVISOR MAY BE MONITORING THIS INTERVIEW FOR QUALITY CONTROL PURPOSES. IF YOU DO NOT WISH THIS
TO OCCUR, PLEASE LET ME KNOW.

SAMPLING AND QUOTA CHECKING QUESTION:

ASK ALL
SC.

FOR THIS SURVEY, WE NEED TO OBTAIN A

BUILDERS..................................................1

CERTAIN NUMBER OF INTERVIEWS WITH PEOPLE

ARCHITECTS.............................................2

FROM PARTICULAR TYPES OF ORGANISATIONS.

DESIGNERS ..............................................3

CAN

PLEASE

CHECK

WHICH

OF

STAIR MANUFACTURERS/INSTALLERS 4

THESE

CATEGORIES YOUR ORGANISATION FALLS INTO?

(DO NOT READ)

(OTHER).....................................................5

(READ OUT. MULTIPLES OK).

NOTE:

IF

MORE

THAN

ONE

CATEGORISE

ACCORDING TO WHAT QUOTAS MOST NEED TO BE

FILLED

QA.

FIRSTLY, CAN I CHECK IF YOUR WORK IS ON

RESIDENTIAL ONLY .................................1

RESIDENTIAL OR COMMERCIAL BUILDINGS OR

COMMERCIAL ONLY ................................2

BOTH?

BOTH..........................................................3
(CLOSE)

NEITHER....................................................4

INSTRUCTIONS
IF RESIDENTIAL ONLY (CODE 1 IN QA) ASK SECTION A & C QUESTIONS
IF COMMERCIAL ONLY (CODE 2 IN QA) ASK ONLY SECTION B QUESTIONS
IF BOTH RESIDENTIAL AND COMMERCIAL (CODE 3 IN QA) ASK SECTION A B & C QUESTIONS

DMR-10021355 ABCB report.doc

SECTION A: RESIDENTIAL
STAIR RISERS AND TREADS / GOINGS FOR RESIDENTIAL BUILDINGS
PREAMBLE:
I NEED TO ASK YOU SOME QUESTIONS ABOUT INTERNAL AND EXTERNAL STAIRWAYS FOR RESIDENTIAL BUILDINGS OF
TWO STORIES OR MORE. WE ARE ALSO ONLY INTERESTED IN STRAIGHT STAIRS NOT CURVED OR SPIRAL STAIRS.
(IF RESPONDENT SAYS ONLY WORK ON CURVED OR SPIRAL STAIRS, (THANK AND CLOSE).

THE FIRST SET OF QUESTIONS IS ABOUT STAIR RISERS BY WHICH WE MEAN THE VERTICAL HEIGHT OF AN INDIVIDUAL
STAIR IN A RESIDENTIAL BUILDING.

Q2.

IN YOUR CASE, IS THERE A TYPICAL DIMENSION

(Q.3)

YES ............................................................1

FOR

(Q.4)

NO ..............................................................2

(Q.4)

(DONT KNOW) ......................................... D

RESIDENTIAL

STAIR

RISERS

THAT

YOU

EITHER MAKE, RECOMMEND OR INSTALL?

(IF NECESSARY ADD: BY TYPICAL WE MEAN A
DIMENSION THAT YOU USE ALL OR MOST OF THE
TIME).

IF YES IN Q2, ASK Q.3, OTHERWISE GO TO Q.4

Q3.

WHAT IS THE TYPICAL DIMENSION FOR SUCH

UNDER 150MM ........................................................ 1

RESIDENTIAL STAIR RISERS IN MILLIMETRES THAT

BETWEEN 150MM AND 180MM ............................. 2

YOU WOULD EITHER MAKE, RECOMMEND OR

MORE THAN 180MM ............................................... 3

INSTALL? WOULD IT BE(READ OUT)

DONT KNOW / CANT SAY .................................... D

IF NO OR DONT KNOW IN Q2, ASK Q.4

Q4.

WHAT WOULD BE THE MOST COMMON DIMENSION

UNDER 150MM ........................................................ 1

FOR

IN

BETWEEN 150MM AND 180MM ............................. 2

MILLIMETRES THAT YOU WOULD EITHER MAKE,

MORE THAN 180MM ............................................... 3

RECOMMEND OR INSTALL? WOULD IT BE(READ

DONT KNOW / CANT SAY .................................... D

SUCH

RESIDENTIAL

STAIR

RISERS

OUT)

ASK ALL IN RESIDENTIAL SEGMENT WHO SAID CODE 2 IN Q3 OR Q4 OTHERWISE GO TO Q6

Q5.

DO ANY OF YOUR RESIDENTIAL STAIR RISERS

(Q.6)

YES ............................................................1

EVER FALL OUTSIDE THE DIMENSIONS OF 150

(Q.7)

NO ..............................................................2

MILLIMETRES TO 180 MILLIMETRES?

(Q.7)

(DONT KNOW) ......................................... D

IF YES IN Q5, OR NOT CODE 2 IN Q3 OR Q4 ASK Q.6, OTHERWISE GO TO Q.7

Q6.

IN PERCENTAGE TERMS, CAN YOU ESTIMATE

UNDER 10%...............................................1

WHAT PROPORTION OF YOUR RESIDENTIAL STAIR

10-19% .......................................................2

RISERS WOULD FALL OUTSIDE THE DIMENSIONS

20-29% .......................................................3

OF 150 MILLIMETRES TO 180 MILLIMETRES IN YOUR

30-39% .......................................................4

CASE? (IF NECESSARY READ OUT)

40-49% .......................................................5
OVER 50% .................................................6
DONT KNOW / CANT SAY...................... D

DMR-10021355 ABCB report.doc

Q7.

STAIR

(Q.8)

YES ............................................................1

TREADS OR GOINGS BY WHICH WE MEAN THE

(Q.9)

NO ..............................................................2

HORIZONTAL LENGTH OF AN INDIVIDUAL STAIR IN

(Q.9)

(DONT KNOW) ......................................... D

NOW

SOME

QUESTIONS

ABOUT

THE

A RESIDENTIAL BUILDING.

IN YOUR CASE, IS THERE A TYPICAL DIMENSION

FOR RESIDENTIAL STAIR TREADS OR GOINGS
THAT

YOU

EITHER

MAKE,

RECOMMEND

OR

INSTALL?
(IF NECESSARY ADD: BY TYPICAL WE MEAN A
DIMENSION THAT YOU USE ALL OR MOST OF THE
TIME).

IF YES IN Q7, ASK Q.8, OTHERWISE GO TO Q.9

Q8.

EXCLUDING TAPERED TREADS, WHAT IS THE

UNDER 280MM............................................ 1

TYPICAL DIMENSION FOR SUCH RESIDENTIAL

BETWEEN 280MM AND 355MM ................. 2

STAIR TREADS OR GOINGS IN MILLIMETRES THAT

DONT READ OUT

(MORE THAN 355MM)................................. 3

YOU WOULD EITHER MAKE, RECOMMEND OR

DONT READ OUT

(DONT KNOW / CANT SAY) ...................... D

INSTALL? WOULD IT BE(READ OUT FIRST 2

RESPONSES ONLY)
IF NO OR DONT KNOW IN Q7, ASK Q9.
Q9.

WHAT WOULD BE THE MOST COMMON DIMENSION

FOR

SUCH

RESIDENTIAL

STAIR

TREADS

MILLIMETRES

THAT

YOU

UNDER 280MM............................................ 1
BETWEEN 280MM AND 355MM ................. 2

OR

WOULD

DONT READ OUT

(MORE THAN 355MM)................................. 3

EITHER MAKE, RECOMMEND OR INSTALL? WOULD

DONT READ OUT

(DONT KNOW / CANT SAY) ...................... D

GOINGS

IN

IT BE(READ OUT FIRST 2 RESPONSES ONLY)

ASK ALL IN RESIDENTIAL SEGMENT WHO SAID CODE 2 IN Q8 OR Q9 OTHERWISE GO TO Q11

Q10.

DO ANY OF YOUR RESIDENTIAL STAIR TREADS OR

(Q.11)

YES ............................................................1

GOINGS EVER FALL BELOW 280 MILLIMETRES?

(Q.12)

NO ..............................................................2

(Q.12)

(DONT KNOW) ......................................... D

IF YES IN Q10, OR NOT CODE 2 IN Q8 OR Q9 ASK Q.11, OTHERWISE CHECK INSTRUCTIONS AND GO TO NEXT
APPROPRIATE SECTION
Q11.

IN PERCENTAGE TERMS, CAN YOU ESTIMATE

UNDER 10%...............................................1

WHAT PROPORTION OF YOUR RESIDENTIAL STAIR

10-19% .......................................................2

TREADS OR GOINGS WOULD FALL BELOW 280

20-29% .......................................................3

MILLIMETRES IN YOUR CASE? (IF NECESSARY

30-39% .......................................................4

READ OUT).

40-49% .......................................................5
OVER 50% .................................................6
DONT KNOW / CANT SAY...................... D

DMR-10021355 ABCB report.doc

SECTION B: COMMERCIAL
STAIR RISERS AND TREADS FOR COMMERCIAL BUILDINGS
PREAMBLE:
THIS SET OF QUESTIONS RELATE TO INTERNAL STAIRWAYS FOR COMMERCIAL AND/OR PUBLIC BUILDINGS OF TWO
STORIES OR MORE. WE ARE ALSO ONLY INTERESTED IN STRAIGHT STAIRS, INCLUDING FIRE ISOLATED STAIRS BUT NOT
CURVED OR SPIRAL STAIRS. (THANK AND CLOSE).

INSTRUCTIONS
IF COMMERCIAL ONLY (CODE 2 AT Q.A) ADD SENTENCE IN ITALICS BELOW AND GO TO Q.13.
IF BOTH RESIDENTIAL AND COMMERCIAL (CODE 3 AT Q.A) SKIP THIS SENTENCE AND GO TO Q.12

THESE QUESTIONS ARE ABOUT STAIR RISERS BY WHICH WE MEAN THE VERTICAL HEIGHT OF AN INDIVIDUAL STAIR IN A
COMMERCIAL BUILDING.
Q12.

RISERS & TREADS ARE TYPICALLY THE SAME FOR

ARE THE DIMENSIONS OF YOUR STAIR

RISERS AND TREADS IN COMMERCIAL

NEXT SECTION

RESIDENTIAL & COMMERCIAL ..................................... 1

PROPERTIES, TYPICALLY THE SAME AS

Q.18

RISERS ARE THE SAME BUT TREADS DIFFER........... 2

THE

Q.13

TREADS ARE THE SAME BUT RISERS DIFFER........... 3

DIMENSIONS

RESIDENTIAL

YOU

PROPERTIES

USE

IN

OR

DO

BOTH TREADS AND RISERS DIFFER BETWEEN

THOSE RISER AND TREAD DIMENSIONS

Q.13

COMMERCIAL AND RESIDENTIAL ................................ 4

DIFFER BETWEEN RESIDENTIAL AND

Q.13

(DONT KNOW) ............................................................... D

COMMERCIAL?
(IF NECESSARY READ OUT TO CLARIFY)
Q13.

IN YOUR CASE, IS THERE A TYPICAL DIMENSION

(Q.14)

YES ............................................................1

FOR

(Q.15)

NO ..............................................................2

(Q.15)

(DONT KNOW) ......................................... D

COMMERCIAL

STAIR

RISERS

THAT

YOU

EITHER MAKE, RECOMMEND OR INSTALL?

(IF NECESSARY ADD: BY TYPICAL WE MEAN A
DIMENSION THAT YOU USE ALL OR MOST OF THE
TIME).
IF YES IN Q13, ASK Q.14, OTHERWISE GO TO Q.15
Q14.

WHAT IS THE TYPICAL DIMENSION FOR SUCH

UNDER 150MM ........................................................ 1

COMMERCIAL STAIR RISERS IN MILLIMETRES THAT

BETWEEN 150MM AND 180MM ............................. 2

YOU WOULD EITHER MAKE, RECOMMEND OR

MORE THAN 180MM ............................................... 3

INSTALL? WOULD IT BE(READ OUT)

DONT KNOW / CANT SAY .................................... D

IF NO OR DONT KNOW IN Q13, ASK Q.15

Q15.

WHAT WOULD BE THE MOST COMMON DIMENSION

UNDER 150MM ........................................................ 1

FOR

IN

BETWEEN 150MM AND 180MM ............................. 2

MILLIMETRES THAT YOU WOULD EITHER MAKE,

MORE THAN 180MM ............................................... 3

RECOMMEND OR INSTALL? WOULD IT BE(READ

DONT KNOW / CANT SAY .................................... D

SUCH

COMMERCIAL

STAIR

RISERS

OUT)
ASK ALL WHO ANSWERED Q.13 AND GAVE CODE 2 IN Q14 OR Q15 OTHERWISE GO TO Q17
Q16.

DO ANY OF YOUR COMMERCIAL STAIR RISERS

(Q.17)

YES ............................................................1

EVER FALL OUTSIDE THE DIMENSIONS OF 150

(Q.18)

NO ..............................................................2

MILLIMETRES TO 180 MILLIMETRES?

(Q.18)

(DONT KNOW) ......................................... D

DMR-10021355 ABCB report.doc

IF YES IN Q.16 OR NOT CODE 2 IN Q14 OR Q15 ASK Q.17, OTHERWISE GO TO Q.18
Q17.

IN PERCENTAGE TERMS, CAN YOU ESTIMATE

UNDER 10%...............................................1

WHAT PROPORTION OF YOUR COMMERCIAL STAIR

10-19% .......................................................2

RISERS WOULD FALL OUTSIDE THE DIMENSIONS

20-29% .......................................................3

OF 150 MILLIMETRES TO 180 MILLIMETRES IN YOUR

30-39% .......................................................4

CASE? (IF NECESSARY READ OUT)

40-49% .......................................................5
OVER 50% .................................................6
DONT KNOW / CANT SAY...................... D

CHECK: IF COMMERCIAL ONLY OR IF CODE 2 OR 4 OR D IN Q.12, ASK Q.18. IF CODE 3 IN Q12, GO TO NEXT SECTION
Q18.

NOW THINKING ABOUT THE STAIR TREADS OR

(Q.19)

YES ............................................................1

GOINGS BY WHICH WE MEAN THE HORIZONTAL

(Q.20)

NO ..............................................................2

LENGTH

(Q.20)

(DONT KNOW) ......................................... D

OF

COMMERCIAL

AN

INDIVIDUAL

BUILDING

STAIR

EXCLUDING

IN

TAPERED

TREADS.

IN YOUR CASE, IS THERE A TYPICAL DIMENSION

FOR COMMERCIAL STAIR TREADS OR GOINGS
THAT

YOU

EITHER

MAKE,

RECOMMEND

OR

INSTALL ?
(IF NECESSARY ADD: BY TYPICAL WE MEAN A
DIMENSION THAT YOU USE ALL OR MOST OF THE
TIME).
IF YES IN Q18, ASK Q.19, OTHERWISE GO TO Q.20
Q19.

UNDER 280MM............................................ 1

WHAT IS THE TYPICAL DIMENSION FOR SUCH

COMMERCIAL

STAIR

TREADS

OR

RISERS

BETWEEN 280MM AND 355MM ................. 2

IN

MILLIMETRES THAT YOU WOULD EITHER MAKE,

DONT READ OUT

(MORE THAN 355MM)................................. 3

RECOMMEND OR INSTALL? WOULD IT BE(READ

DONT READ OUT

(DONT KNOW / CANT SAY) ...................... D

OUT)

IF NO OR DONT KNOW IN Q18, ASK Q20.

Q20.

WHAT WOULD BE THE MOST COMMON DIMENSION

UNDER 280MM............................................ 1

FOR SUCH COMMERCIAL STAIR TREADS OR

BETWEEN 280MM AND 355MM ................. 2

GOINGS IN MILLIMETRES THAT YOU WOULD

DONT READ OUT

(MORE THAN 355MM)................................. 3

EITHER MAKE, RECOMMEND OR INSTALL? WOULD

DONT READ OUT

(DONT KNOW / CANT SAY) ...................... D

IT BE(READ OUT)

ASK ALL WHO ANSWERED Q.18 AND GAVE CODE 2 IN Q19 OR Q20 OTHERWISE GO TO Q22
Q21.

DO ANY OF YOUR COMMERCIAL STAIR TREADS OR

GOINGS EVER FALL BELOW 280 MILLIMETRES?

(Q.22)

YES ............................................................1

NEXT SECTION

NO ..............................................................2

NEXT SECTION

(DONT KNOW) ......................................... D

DMR-10021355 ABCB report.doc

IF YES IN Q21, OR NOT CODE 2 IN Q19 OR Q20 ASK Q.22, OTHERWISE CHECK Q.A AND GO TO NEXT SECTION
Q22.

IN PERCENTAGE TERMS, CAN YOU ESTIMATE

UNDER 10%...............................................1

WHAT PROPORTION OF YOUR COMMERCIAL STAIR

10-19% .......................................................2

TREADS OR GOINGS WOULD FALL BELOW 280

20-29% .......................................................3

MILLIMETRES IN YOUR CASE? (IF NECESSARY

30-39% .......................................................4

READ OUT).

40-49% .......................................................5
OVER 50% .................................................6
DONT KNOW / CANT SAY...................... D

SECTION C: RESIDENTIAL
HANDRAILS FOR RESIDENTIAL BUILDINGS

CHECK: IF COMMERCIAL ONLY (CODE 2 AT Q.A) GO TO CLASSIFICATION SECTION OTHERWISE ASK SECTION C.

PREAMBLE:
NOW SOME QUESTIONS ABOUT HANDRAILS RELATING TO INTERNAL STAIRWAYS FOR RESIDENTIAL BUILDINGS OF TWO
STORIES OR MORE. A HANDRAIL CAN BE THE TOP RAIL OF A BALUSTRADE OR FIXED TO A WALL.

Q23.

CLASSIFICATION

100% (ALL) ................................................ 1

THOSE

Q.24

OTHER (WRITE IN)__________________2

STAIRWAYS WOULD HAVE A HANDRAIL ALONG

Q.24

DONT KNOW / CANT SAY ..................... D

THINKING

AGAIN

STAIRWAYS,

WHAT

ABOUT

RESIDENTIAL

PROPORTION

OF

THE FULL LENGTH AND TO AT LEAST ONE SIDE OF

THE STAIRWAY BEARING IN MIND THAT THERE IS
CURRENTLY NO REQUIREMENT FOR A HANDRAIL
FOR RESIDENTIAL STAIRWAYS, ONLY A BARRIER
OR BALUSTRADE?
(IF

NECESSARY:

ASK

FOR

BEST

AVERAGE

ESTIMATE AND FOR A SINGLE FIGURE NOT A

RANGE).

IF NOT 100% (CODE 1) IN Q23, ASK Q.24, OTHERWISE GO TO CLASSIFICATION

Q24.

IN THOSE CASES WHERE THE HANDRAIL DOES

MORE THAN HALF THE STAIRWAY LENGTH ......... 1

NOT

THE

OR ABOUT HALF THE STAIRWAY LENGTH ............. 2

STAIRWAY, WOULD IT TYPICALLY EXTEND FOR

OR LESS THAN HALF ITS LENGTH ........................... 3

(READ OUT)

OR WOULD THERE BE NO HANDRAIL AT ALL ........ 4

EXTEND

THE

FULL

LENGTH

OF

DONT KNOW / CANT SAY........................................ D

DMR-10021355 ABCB report.doc

CLASSIFICATION QUESTIONS
NOW I WOULD LIKE TO FINISH OFF WITH SOME QUESTIONS ABOUT YOU SO WE CAN COMPARE THE RESPONSES TO THIS
SURVEY BY DIFFERENT TYPES OF SUBSCRIBERS.
A.

GENDER: (RECORD)

MALE .......................................................................... 1
FEMALE ..................................................................... 2

B.

NUMBER OF EMPLOYEES IN COMPANY:

ONE ............................................................................ 1

HOW MANY FULL-TIME EMPLOYEES WORK IN

2-3............................................................................... 2

YOUR ORGANISATION THROUGHOUT AUSTRALIA?

4-5............................................................................... 3

(READ OUT)

6-10............................................................................. 4
11-20........................................................................... 5
21-50........................................................................... 6
50+.............................................................................. 7
(UNKNOWN) .............................................................. 8

CLOSING SCRIPT.
THATS THE END OF THE INTERVIEW. AS THIS IS MARKET RESEARCH, IT IS CARRIED OUT IN COMPLIANCE WITH THE
PRIVACY ACT AND THE INFORMATION YOU HAVE PROVIDED WILL ONLY BE USED FOR RESEARCH PURPOSES.

THANK YOU VERY MUCH FOR YOUR COOPERATION WITH OUR SURVEY.

IN CASE MY SUPERVISOR NEEDS TO CONTACT YOU TO CHECK THE VALIDITY OF THIS INTERVIEW, COULD I PLEASE ASK
FOR YOUR NAME? (DO NOT ENTER THE NAME UNTIL YOU HANG UP.)

AND CAN I JUST CONFIRM THE PHONE NUMBER I HAVE CALLED? (READ OUT)

IF NECESSARY: CHECK OR ASK FOR DETAILS TO SEND LETTER OF AUTHORITY

NAME: ..
FAX NUMBER: ..
OR
EMAIL: .

IN CASE YOU MISSED IT EARLIER, MY NAME IS FROM MARKETMETRICS, CALLING ON BEHALF OF DI MARZIO
RESEARCH. IF YOU WOULD LIKE TO CHECK THE VALIDITY OF THIS STUDY YOU CAN CALL US ON (03) 8781 5777.

THANK YOU AGAIN FOR YOUR TIME.

I HEREBY CERTIFY THAT THIS IS AN ACCURATE AND COMPLETE INTERVIEW, TAKEN IN ACCORDANCE WITH MY
INSTRUCTIONS AND THE ICC/ESOMAR INTERNATIONAL CODE.

NAME:

SIGNATURE:

10

DATE:

DMR-10021355 ABCB report.doc