Volume Licensing Service Center

User Guide
MICROSOFT VOLUME LICENSING

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Contents
Overview of the Volume Licensing Service Center .............................................................. 4
Registering to the Volume Licensing Service Center .......................................................................................... 4

Signing New Open License Customer Agreements ...............................................................................5

Navigating the Volume Licensing Service Center ...................................................................................6
About Administration Tasks on the VLSC ............................................................................. 9
The My Preferences Page .................................................................................................................................9
The My Permissions Page .............................................................................................................................. 10
The Request Permissions Page .................................................................................................................... 12
The Add User Page .......................................................................................................................................... 13
The Manage Users Page ................................................................................................................................ 17
The Add Open License Page ........................................................................................................................ 18
Viewing License Summary and Relationship Summary Information ............................... 21
The License Summary page .......................................................................................................................... 21
The Relationship Summary page ................................................................................................................ 25
Viewing Licensing ID Enrollment Details ................................................................................................. 27
The License Details page ............................................................................................................................... 31
Using the Downloads and Keys Page .................................................................................. 33
Process step overview ..................................................................................................................................... 33
Product Key options ........................................................................................................................................ 37
Accessing Product Keys by Licensing ID in the VLSC ....................................................................................... 37
Accessing Product Keys by Organization in the VLSC ..................................................................................... 38
Finding the Part Number in the VLSC .................................................................................................................... 38

Requesting and Viewing Multiple Activation Keys (MAK) ................................................................ 39

Media Kits ............................................................................................................................................................ 39
Using the Subscriptions Page .............................................................................................. 40
MSDN Subscriptions........................................................................................................................................ 40
Viewing MSDN Subscription Administration Information ............................................................................. 40
Using the Subscriber Search Tab ............................................................................................................................. 42
Assign a Subscription.................................................................................................................................................... 49
Assign Multiple Subscriptions ................................................................................................................................... 51
Removing a Subscriber ................................................................................................................................................ 53
Using Shipment Search ................................................................................................................................................ 54
Viewing the Subscription Summary ........................................................................................................................ 55

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

TechNet Subscriptions .................................................................................................................................... 56

About Online Services Subscriptions Management ............................................................................ 57
About Microsoft Software Assurance for Volume Licensing ............................................ 58
Using the Manage Software Assurance Benefits page....................................................................... 59
Creating and Managing OLS License Reservations ............................................................ 61
About License Reservations and Transitions .......................................................................................... 61
Viewing your Service, License ID, and Reservation details ............................................................... 72
Getting Help .......................................................................................................................... 76
Appendix A Signing up for a Windows Live ID ............................................................... 78
Appendix B Glossary .......................................................................................................... 79
Appendix C Revision History............................................................................................. 83

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Overview of the Volume Licensing Service Center

The Volume Licensing Service Center is the single location for Microsoft Volume Licensing
customers to view their licensing information.
A license agreement with Microsoft dictates how a product is used, how long it can be used, and
how a customer intends to deploy the product in a business environment. For example, a license
agreement or entitlement might detail a lease agreement for a single software product that may
have multiple activations. Moreover, customers can purchase service agreements, such as
Software Assurance, which offers benefits in the licensing relationship with Microsoft, such as
complimentary product upgrades and a set number of service tickets.
When you purchase and download software from Microsoft, you are given the right to use
Microsoft intellectual property through the volume licensing agreements and services that you
elect to use.

Registering to the Volume Licensing Service Center

NOTE You need a valid business e-mail address and Windows Live ID to register. See
Appendix A for instructions on creating a Windows Live ID.
To streamline the process for managing multiple agreement numbers, a Windows Live ID and a
valid business e-mail are required for registration. Following these steps makes the process
easier for you to track and manage multiple agreement numbers.
When you register with the VLSC, the site requires you to validate your business e-mail using an
invitation e-mail from Microsoft. You should use the same business e-mail address that you
used when you signed your agreement or order.
If you are an Administrator on a parent agreement, then when you sign into the VLSC for the
first time, the Administrator Inheritance Option page is displayed. If you select to opt-in, then
you automatically become an Administrator on all child agreements associated with the parent
agreement.
To register to the Volume Licensing Service Center
1. Access the Volume Licensing Service Center (VLSC) at
https://www.microsoft.com/licensing/servicecenter.
2. On the Welcome to the Volume Licensing Service Center homepage, click Sign In.
3. Type your Windows Live ID and password.
4. Click Sign In.
NOTE If you are a returning user and would like to see an overview of navigating the VLSC,
see Navigating the Volume Licensing Service Center

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

5. First-time users must type their business e-mail address. Type the business e-mail into
both the Business E-mail and Confirm your Business E-mail fields.
1. Click Submit.

If you received an e-mail invitation to the VLSC, then type the e-mail address to
which your invitation was sent.

When you click Submit, an e-mail is sent to confirm ownership of the Business Email address provided.

2.
6. Go to the inbox for the business e-mail address you provided.
a. Open the e-mail from Volume Licensing Service Center with the subject line
Thank You for Registering with the Volume Licensing Service Center.
b. Click the link in the e-mail to confirm your ownership of the business e-mail
address.
NOTE If you do not receive an e-mail notification, then check your junk e-mail folder in your
e-mail program. Ensure that you add @*.microsoft.com to your Safe Senders list. If you use
Microsoft Outlook, turn off automatic filtering by selecting the Home tab. Click the Junk dropdown menu, select Junk E-Mail Options, and then select No Automatic Filtering.

Signing New Open License Customer Agreements

When you log in to the VLSC, it verifies if you have any Open License agreements with unsigned
terms and conditions. If you have an unsigned Open License agreement, then you are prompted
to sign the agreement.
To sign an Open License customer agreement
1. On the Microsoft Volume Licensing page,
a. In the Open License Type field, click the down arrow to open the menu, and
then select a choice from the menu.
b. In the Country of Usage field, click the down arrow to open the menu, and then
select a choice from the menu.
c. In the Language field, click the down arrow to open the menu, and then select a
choice from the menu.
2. Click Go.
3. The Open License agreement displays.
3. Type your full name, and then click I Accept.
4. If terms and conditions are not accepted, then all Open Licenses are removed from your
profile during your session. A single acceptance only is required for all terms and

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

condition types, and for both current and future Open License agreements that are
assigned to you.

Navigating the Volume Licensing Service Center

The VLSC home page is designed for easy access to your licensing management needs. You can

Download products and keys

Access all your licensing information in one location
View your relationship summary and license summary details
View all agreements or purchases in your organization
Review the status of your enrollments, including upcoming agreement expirations
View recent download activity
Receive a licensing summary that illustrates all entitlements by product and version
As an Administrator, view any pending requests
Find help and training resources
View news or updates regarding the Volume Licensing Service Center

The enabling of menu options and notifications that you can view depends on your user role.
On the VLSC homepage, use the main navigation bar to

View your open Licenses

Download software and access product keys
Access Software Assurance Benefits
View Subscriptions
Perform Administration tasks
Get Help with the VLSC

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Upon sign in, the VLSC home page has several sections to help you perform the following tasks.

Number

Name

Purpose

1.

Main navigation bar

Use the main navigation bar to access the Licenses,

Downloads and Keys, Software Assurance,
Subscriptions, Administration, and Help pages.

2.

Find What You Need

Click the links to

Download your software

Find Product Keys

Review your VLSC permissions

3.

Track Licensing Info

Click the links to view your license summary,

relationship summary information, or add an Open
License to your profile.

4.

Number of Pending
Requests link

If you have administrative credentials, this link informs

you of the total number of pending requests. Click the
link to open the Manage Users page where you can
view and edit permissions and address pending
requests.

5.

Leverage
Entitlements

Use this section to see the type of entitlements you

have depending on your benefits.

6.

Whats New

Learn about VLSC site updates and new features.

7.

Learn More

View videos on common VLSC tasks, and find other

training and resources.

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

About Administration Tasks on the VLSC

If you are granted the Administrator role, you will have additional functionality and tabs on the
Volume License Service Center Administration page.
Administration only:
Add User
Manage Users
Add Open License
Users and Administration:

My Preferences
Request Permissions
My Permissions
Add Open License

The My Preferences Page

Click Administration, and then select My Preferences from the top navigation bar to manage
your notifications and alerts, and view the Administrator FAQ.
To select your preference options
1. To receive Notifications and Alerts, click the I want to receive . . .my permissions are
made checkbox. You will receive notifications from the administrator when changes to
your permissions are made.
In the Administrator FAQ section, you may also opt in or opt out of the Administrator role by
selecting

Opt In: You will receive the Admin role for all future Enrollments added under the
MBSA or Select/Enterprise Agreement(s) that you are named as the Primary
Contact or Notices Correspondent and Online Access Contact.

Opt Out: You will not receive the Admin role for all future Enrollments added
under the MBSA or Select/Enterprise Agreement(s) that you are named as the
Primary Contact or Notices Correspondent and Online Access Contact.

NOTE Opting out may cause loss of permissions for current and future Volume License
agreements.
2. Once you have selected your preferences options, click Save in the upper right of the My
Preferences page.

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

The My Permissions Page

You can view your permissions and remove licenses from your view.
NOTE If you are an Administrator, ensure that you click Save to save your permissions
changes.

Number

Name

Purpose

1.

User Information

Displays your name and e-mail address.

2.

Legend

Displays the description for icons and checkboxes

used in the Other Roles column.

3.

Current Permissions

Use this section to view your Volume License

permissions. You can view the information
hierarchy from the MBSA, the Parent Program, the
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enrollments listed in the Licensing ID column, and

the Organization. The Administrator and Other
Roles columns allow you to grant Administrator
status and modify a users permissions.
4.

MBSA column

This column displays the Master Business Service

Agreement (MBSA) number under which the
Parent Program(s) and entitlements are listed.

5.

Parent Program column

This column displays the Parent Program type and

the number.

6.

Licensing ID column

This column shows the entitlement and the

identification number.

7.

Organization column

This column shows the organization name.

8..

Administrator column

View license details and the type of permissions

that you currently are assigned.

9.

Other Roles column

Use this column to view other VLSC user roles.

You can hover over an icon to view its description.
To delete permission to a licensing ID, click the
red X to delete permission to that licensing ID.
NOTE Deleting permission to a license does
not delete the user from the VLSC. Their
business e-mail is always associated with an
agreement even if they do not have licensing
permissions.
For the Software Assurance Manager, Online
Services Manager, and Subscription Manager
roles, a popup displays which allows you to select
individual roles. Click Select All to select all roles.
NOTE The ability to select roles singly is
currently inactive. If you select one role, then all
roles are selected.
When you delete a user role, a popup window
displays indicating that you will need to request
access from the administrator should you need to

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regain access to the licensing ID.

The Request Permissions Page

You can request changes to your permissions and request access to a new licensing ID.

Number
1.

Name
Licensing ID Access

Purpose
From the Program drop-down menu, select the type
of Volume License program (for example, Campus &
School), and then type the Enrollment Number into
the associated text field.

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2.

Volume Licensing
Program Reference

3.

Permission Role
Requested

Use the Volume Licensing Program Reference section

to identify the license ID type for each program type.
For more information, see Appendix B - Glossary.
Select the appropriate checkbox to indicate the role
that you want to request for the licensing ID (for
example, Product Keys).
When you click the Software Assurance Manager,
Online Services Manager, and Subscription Manager
roles, a popup window displays. You can either click
Select All to select all options, or select options singly.
NOTE The ability to select roles singly is currently
inactive. If you select one role, then all roles are
selected.
Click OK to save your changes. Repeat as required for
each role.

4.

Confirm and Send

text entry form

Add optional comments if needed. There is a

maximum character limit of 500.

5.

Submit button

After you have completed Steps 1 through 3, click

Submit to send your request to the Administrator for
approval.

To address pending requests

Where a user requests permissions, that request is e-mailed to the administrator who manages
that licensing ID for their approval. For more information, see The My Permissions Page. If you
are an Administrator, you can address all pending requests from the Manage Users page. For
more information on pending requests, see The Manage Users Page where you can either
approve or decline requests.

The Add User Page

If you are an administrator, you can add a new user and assign permissions using their business
e-mail.
NOTE To add a user and to save permission changes, ensure that you click Add to complete
adding a new user.

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Number
1.

2.

Name
New User Information

Legend

Purpose
Type the users business e-mail address, and the
first and last names into the text fields. Your
entries and the users data must match.
Displays the description for icons and checkboxes
used in the Other Roles column.
TIP You can hover over the icons to display a
popup of their descriptions.

3.

Permissions Assignment

You can use this area to request permissions for

the new user.

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4.

MBSA column

This column displays the Master Business Service

Agreement (MBSA) number under which the
Parent Program(s) and entitlements are listed.

5.

Parent Program column

This column displays the Parent Program type

and the number.

6.

Licensing ID column

This column shows the entitlement and the

identification number.

7.

Organization column

This column shows the organization name.

8.

Administrator column

View license details and the type of permissions

that you currently are assigned.

9.

Other Roles column

All licenses that are associated with the

Administrator are displayed. For each licensing
ID, click the relevant text box to assign the user
role and permissions for the new user.
For the Software Assurance Manager, Online
Services Manager, and Subscription Manager
roles, see The Request Permissions Page.
For each licensing ID, click the relevant check box
to assign user roles and permissions for the new
user. There are two options to apply a
permissions assignment to an enrollment:

If you wish to apply a permissions

assignment to all of the licenses listed,
then click the checkbox immediately
under the role in either the
Administrator or the Other Roles
columns (for example, Subscriptions
Manager).

If you wish to apply a permission

assignment to a single license listed, then
check the checkbox on the same line as
the entitlement.

NOTE Ensure that you click Add to complete

the process.

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The new user will receive an e-mail notifying

them that they have access to licenses in the
VLSC.
To Add a New User
1. On the main navigation bar, go to Administration, and then select Add User.
2. In the New User Information box, type the users e-mail address, Last Name, and First
Name.
3. In the Permissions Assignment section, select the permissions to assign to the user.
4. Click Add.
5. The new user will receive an e-mail notification. Newly assigned permissions may take up
to two hours to become effective.

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The Manage Users Page

You can use the Manage Users page to view pending requests from users for whom you are an
administrator for the license, or to view existing users. Click a users name or e-mail address to
view their permissions.

Number

Name

Purpose

1.

Pending Requests section

If another user requests permissions for a

license, it displays in the field under the
Pending Requests header.

2.

User management section

Click the last name, first name, or e-mail address

to navigate to the Edit User Permissions window
to add, edit, or change the current permissions
for the selected user.

3.

Add New User link

Click the Add New User link to navigate to the

Add New User page.

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To Edit a Users Permissions

A users roles and permissions are listed for each licensing ID. You can review the legend for a
role description. Users whose permissions are updated will receive an e-mail notifying them of
the Administrators action.
1. On the main navigation bar, go to Administration and then select Manage Users.
2. Click a users Last Name, First Name, or E-mail Address to edit their permissions.
The Edit User Permissions page displays.
3. To change a role, select the check box under the role.
4. Click Add to save your updates.
6. The user for which the permissions have been updated will receive an e-mail notifying
them of the Administrators action.

To approve or deny a permission request

1. Click Administration, and then select My Permissions from the main navigation bar.
2. On the Manage Users page, the pending user requests are displayed in the Pending
Requests section.
7. Click the users request number to view the request details.
3. The VLSC Permission Request window displays. For the Admin Action, select either Accept
or Deny.
4. Add a message to the requestor if required.
5. Click OK. The user receives a notification e-mail informing them of their request status.

The Add Open License Page

When a new Open License order is placed, Microsoft captures the details for both the end
customer and reseller.

Once the order is processed, both the customer and reseller are automatically granted
access to the new Open License agreement.

A notification e-mail is sent to the Administrator of the agreement, and a welcome email is sent to both the customer and the reseller.

The Administrator has the option of denying the reseller access to the agreement.

This feature is designed as an alternative for resellers who have been authorized to manage
licenses on behalf of Open License customers. You should not use this feature in place of
Request Permissions.

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To access the Add Open License page

There are two methods to access the Add Open License page:

On the main navigation bar, click Administration, and then from the drop-down menu,
select Add Open License.
From the VLSC home page in the Track Licensing Info area, click the Add an Open
License to your profile link.

Registered VLSC users who are owners or resellers of Open License agreements can request a
limited set of permissions for Open License agreements only. These permissions include

Viewing Open License agreements

Download licensed software
Access product keys
Viewing a software assurance summary
Viewing or managing Microsoft subscriptions

8.
NOTE This feature does not grant full Administrator permissions (such as the ability to
manage users). To be added as an Administrator for a license, click Administration, and then
click Request Permissions

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Number

Name

Purpose

1.

License Number text field

To add an Open License, type the

license number into the text field.

2.

Authorization Number
text field

Type the Open License Authorization

number into the text field.
NOTE If you have already
registered, the name fields will not
display.

3.

I acknowledge that I am . . .
checkbox.

Click the checkbox, I acknowledge

that I am. . . to indicate that you are

4.

Submit button

The reseller of a record.

The owner of the Open License.
You have been granted specific
permissions by the owner of
the Open License.

This button is grayed out until you type

numbers into the Open License
number and Authorization Number
fields. Type the numbers, and then click
Submit to complete the request.
Repeat to add another Open License to
your profile.
If the license and authorization
numbers are validated, a message
indicates the request is already
submitted for processing and to check
the request again in 24 hours.
A notification e-mail is sent to
the Administrator(s) for that
license.
If the Administrators take no
action, then the access request
is automatically approved.
An Administrator can deny the
access request by clicking a link
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in the notification e-mail.

Viewing License Summary and Relationship Summary Information

On the main navigation bar, you can select Licenses to view License Summary and Relationship
Summary information for the agreements that you are authorized to view and manage. In the
VLSC, there is a three-level hierarchy of licensing. You can use the Licenses page to view the
Master Business Service Agreement (MBSA), Parent agreement, and Licensing ID.
a. The MBSA defines the type of agreements that you have for using your software, and
discusses how all of your Microsoft licensing agreements are managed. The MBSA
governs the parent agreement that details the types of benefits and entitlements that
you have elected. Purchases are not made at the MBSA level.
b. As a child of the MBSA, the Parent agreement governs the use of one or more
agreements for each licensing ID or enrollment at the program level. The Parent
agreement details the status of the agreement you have made with Microsoft, such
as start and end date, the benefits you elect, such as Software Assurance, and in the
case of Open License business agreements, your digitally signed agreement with
Microsoft.
c. Depending on what it is referred to by the type of licensing program, each licensing
ID, entitlement, and enrollment has a child relationship to the parent agreement. The
licensing ID is the end item, such as the actual software and the license keys and
enrollment that you order under the parent agreement.

The License Summary page

The License Summary page provides details of all your licensed Microsoft products across all
your Volume Licensing programs. You can view the effective quantity of licenses that you have
across all of your inactive and active Microsoft Live IDs that you are authorized to view and
modify. You can either view all license IDs, or filter the license IDs by program.

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Number
1.

Name
Add Open License
link

Purpose
Click this link to add an open license. Owners
or resellers of Open License agreements can
request a limited set of permissions for Open
License agreements only. These permissions
include

2.

Get a Quote for

more licenses link
(not visible to all
users)

Viewing Open License agreements

Download licensed software
Access product keys
Viewing a software assurance summary
Viewing or managing Microsoft
subscriptions

If shown, this link allows users in some

countries to get a quote to add more licenses
to their agreement.
Follow these steps to get a quote:
1. On the License Summary Page, click
Filter Licensing IDs included in this
summary.
2. Adjust the selected licenses using the
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check marks.
3. Select Create Summary. You will
return to the License Summary page.
4. Click Get a Quote for more licenses.
5. Select the agreements requiring a new
Product Family.
6. Click Get Quote.
3.

4.

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Filter License IDs

included in this
summary link

View Relationship
Summary link

Click the link to filter a group of license IDs by

type, and to create a summary report. For
example, to view only the Select Plus license
IDs, click the checkboxes for the Select Plus
line items in the Parent Program column, and
create a summary only for the agreements that
you have selected.
This page allows you to view a summary of
your business relationship with Microsoft. You
can view all volume licensing agreements that
you have permission to view such as Volume
Licensing agreements, Licensing IDs,
enrollment details, and Parent Program details.

5.

Download all license Click the link to download all of the license
information link
summary information to your local drive as a
CSV file to view in a Microsoft Excel
spreadsheet.

6.

Product Pool
column

This column identifies the product type from

the three possible pool choices: application,
server, and system.

7.

License Product
Family column

This column identifies the name of the

product.

8.

License Version
column

This column describes the product version.

9.

Effective Quantity

This column identifies the set number of

Volume License entitlements. It indicates the

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10.

column

highest version of a product that may be used.

Volume Licensing customers may combine all
of their licenses to install an earlier version, or
divide their deployment between the older and
newer software versions.

Unresolved
Quantity column

The Unresolved Quantity indicates that there is

an upgrade license for which a base license
was not found in Volume Licensing systems.
Below are instances where an unresolved
quantity might occur:

11.

Active SA Quantity
column

A customer purchased an upgrade

license but has not purchased a base
license for the fully licensed product or
the base license cannot be found.
If a customer purchased a computer
with OEM software installed from a
retail outlet, then the base licenses are
unknown to the VLSC since these
products shipped with OEM software,
such as Microsoft Windows or Office
licenses. When a non-VL base license is
present, a Volume License can be used
to upgrade a non-Volume Licensed
OEM product, and the unresolved
quantity can be added to the Effective
Quantity column.

The Active SA Quantity column indicates the

number of licenses that are covered by
Software Assurance complimentary benefits.
Customers who purchase SA receive
complimentary product upgrades. SA coverage
is upgrade insurance, and is renewed every
three years, It also includes the following
benefits:

E-learning benefits to receive product

training
Technical support tickets for product
issues and incidents
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The option to upgrade from a

Professional product to an Enterprise
product

The Relationship Summary page

The Relationship Summary page provides the summary of a customers business relationship
with Microsoft. It details all of the volume licensing agreements that the customer has
permission to view such as Volume Licensing agreements, Licensing IDs, enrollment details, and
Parent Program details.
You can also use this page to view status details for agreement start and end dates,
entitlements, Software Assurance benefits, license details related to your business (your
organization and business contact information), the agreement status, your organization
information, license ID, MBSA, and Parent Program information.

Number
1.

Name
Filter View

Purpose
Use the Parent Program and Status drop-down menus
to select license IDs to view or manage.
a. Click the Parent Program down arrow to filter
the Orders view to view the parent programs

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by type (for example, Select).

b. To sort your Status search results, click the
Status down arrow to select an option from
the menu (for example, Active).
c. After you have set your filter options, click Go.
2.

Download all
license
information link

Use this link to download all license information on

this page to a local drive.

3.

Licensing ID
column

Use this column to view the licensing ID enrollment

type. You can click the number link to navigate to the
Enrollment Details page for a selected enrollment
number to view enrollment details and offerings
information such as offerings, contacts, licenses,
product keys, and order confirmations.

4.

Orders column

This column shows the total orders you have for an

entitlement. An order can have as many enrollments
as needed with a minimum of one enrollment. An
order may contain one or more products.

5.

Organization
column

Use this column to view the business organization

details for an enrollment.

6.

City column

The city in which the enrollment was signed.

7.

Country column

The country in which the enrollment was signed.

8.

End date column

Provides the ending date for the enrollment and its

benefits.

9.

Status column

Provides the state of the agreement: Active, Expired, or

Terminated.

10.

Parent Program
column

Provides detail to what type of agreement and the

agreements enrollment details and offerings. Click a
number link to access the Enrollment Details page to
view parent program details for a selected program
number such as Offerings, Contacts, and Performance
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Summary information.
11.

MBSA column

The Master Business Service Agreement (MBSA) that

states the business relationship with Microsoft that is
specific to a division of a corporation.

Viewing Licensing ID Enrollment Details

When you click a License ID number link in the License ID column, you can use the Enrollment
Details page to view your Microsoft applications, servers, and systems offerings, contacts,
licenses, product keys, and order confirmations associated with the selected license ID. If you
have a MSDN or TechNet enrollment, the links to view and manage these enrollment types
display in the Relationship Summary area.
On the Enrollment Details page, the Order Renewals and the SA Step-ups columns display only
for Open License agreements. As Open License is a cash and carry paperless program, you can
view an open license agreement by selecting the country of usage and the language, and then
clicking Display.

9.
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

10.

Number

Name

Purpose

1.

Enrollment Details

Displays the agreement hierarchy for the selected

license ID, such as Parent Program and MBSA. The
Status, Start Date, End Date, and Renewal Dates are
provided. If the license ID has MSDN or TechNet
agreements, then the links to manage these
agreements are visible.

2.

Offerings tab
(Displays for
Enterprise and
Select agreements
only)

The following columns are provided on the Offerings

header.

Offerings are grouped by License Pool to

show the type (Applications, Servers, or
Systems).

The Level column shows the pricing level.

Generally the higher the letter, the more of a
discount a customer receives. The letter
becomes higher as more products are
ordered.

The Start Date and End Date columns

display start and end dates for the offering.

The Status column details the status of the

offering (Active, Expired, or Terminated).

The Software Assurance Eligible column

indicates whether your product may be
eligible for Software Assurance benefits, such
as upgrades and support.

For Open License and Select Plus agreements, the

Offerings tab also displays the Units Achieved, Units
to Maintain Level, and Units to Next Level columns
to indicate the status of your offerings.

Units Achieved indicates the total units

purchased by all affiliates that roll up under
the Lead Affiliate.

Units to Maintain Level are the number of

units required to remain at the existing price
level.

Units to Next Level are the number of points

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

required to reach the next price level.

3.

Contacts tab

Displays the type, (or title) of the company contact

that signed the enrollment. The City and Country
columns detail where the enrollment was signed, and
the name of the signing contact is provided in the
last column.

4.

Licenses tab

Displays a view similar to the License Summary tab,

but is limited only to the selected license ID.

5.

Product Keys tab

Provides details regarding the keys for the selected

license ID.
a) The Product column lists the product.
b) The Product Key column displays the key for
the product.
c) The Type column describes what type of
licensing key. The choices are Volume
Licensing Key, KMS, and MAK.
d) In the MAK Activations Used/Available
column, you can view the number of used and
available Multiple Activation Key (MAK)
activations (for example, 235 keys have been
used out of a possible 2500 total keys).
You can also click the Download all product keys
link to download the keys displayed for an
entitlement to a local drive.

29

6.

Order
Confirmations tab

This tab allows you to view confirmation details to

show the receipt of what software, application, or
service that was purchased under the selected
enrollment number in the Volume Licensing program.

7.

Product Use Rights

link

Click the Product Use Rights link to learn more

about the terms and conditions of using Microsoft
intellectual property.

8.

Order Renewals
tab (Displays for
Open License and
Select Plus

For the Select Plus program, you can filter your line
items to view details regarding your three-year
renewal options, auto renewal status, renewal term
and coverage end date, Software Assurance ending

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

9.

agreements only)

dates, and billing options. Instead of an agreement

duration, the Select Plus program has an evergreen
anniversary agreement that does not expire. On the
renewal agreements third anniversary, you have the
option to continue the agreement or change it to a
different agreement type.

SA Stepups tab
(Displays for Open
License and Select
Plus agreements
only)

As part of the Software Assurance program, step-ups

allow you to pay only for the price difference
between product versions instead of having to
purchase the entire product. You can view the
available version upgrades for your licenses.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

The License Details page

When you click a license on the License Summary page, the License Details page displays the
License Details, Contacts, Licenses, Product Keys, and Order Confirmations for the selected Open
License.

Number

Name

Purpose

1.

License Details tab

Displays the agreement hierarchy for the selected Open

License ID, such as Parent Program, Status, Start Date,
and End Date. If the license ID has MSDN or TechNet
agreements, then the links to manage these agreements
are visible.

2.

Contacts tab

Displays the type, (or title) of the company contact that

signed the enrollment. The City and Country columns
detail where the enrollment was signed, and the name
of the signing contact is provided in the last column.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

3.

Licenses tab

Displays a view similar to the License Summary tab, but

is limited only to the selected license ID.

4.

Product Keys tab

Provides details regarding the keys for the selected

license ID.
a) The Product column lists the product.
b) The Product Key column displays the key for the
product.
c) The Type column describes what type of
licensing key. The choices are Volume Licensing
Key, KMS, and MAK.
d) In the MAK Activations Used/Available
column, you can view the number of used and
available Multiple Activation Key (MAK)
activations (for example, 235 keys have been
used out of a possible 2500 total keys).
You can also click the Download all product keys link
to download the keys displayed for an entitlement to a
local drive.

5.

Order
Confirmations tab

This tab allows you to view confirmation details to show

the receipt of what software, application, or service that
was purchased under the selected enrollment number in
the Volume Licensing program.

6.

Open License
Agreement link

If you have Open License agreements, then the products

you have purchased are displayed for download where
available.

7.

Product Use Rights

link

Click the Product Use Rights link to learn more about

the terms and conditions of using Microsoft intellectual
property.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Using the Downloads and Keys Page

In order to access VLSC Downloads, end users must have at least one of the following roles
associated to a license ID within their profile.

Administrator
Download
Software Assurance Manager

If you have Open License agreements, then the products you have purchased are displayed for
download where available. If you have a Select, Select Plus, Enterprise, Campus or School
Agreement, then you can view the entire Volume Licensing product catalog. For more product
information, see http://www.microsoft.com/licensing/existing-customers/fulfillment.aspx#tab=1.
You can use the product search filter to find your products and product keys. In the Filters pane,
you can type the product name or use the checkboxes to narrow your search results. You can
also control how many products are displayed on the page by using the paging control at the
bottom of the page. You can change the filter settings to display more products on a single
page and reduce the page count of your search results. The default value of this control is 16.
This page allows you to do the following:

Download products
View a product description
View a description for a key
Determine which products need keys
Locate the correct key for a product
Purchase Media Kits

Process step overview

To download a product and obtain the keys
1. Search for a product by typing a product name into the Product text box, or filter
products using the product type check boxes.
2. Select the product from the results and view the description.
3. Determine if the product to be installed requires a product key, and view the type of
product key for a product.
4. Download the product.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Number
1.

Name
Filters column

Purpose
Type a product name into the Product text box, or use
the sort list to limit your search by product type. The
Product text box displays possible suggestions as you
type. Select the suggestion to populate the text box.
By default, the All Products check box is checked. You
can uncheck this box to narrow your search results. If
you do not know the name of your product, or if no
suggestion appears in the Product text box as you
type, then enter the name of the software into the
Product search text box, and then click the hand lens
(search) icon.
NOTE If you have selected a specific product family
(for example, Windows Server), and you type a
product name into the filter box belonging to a
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

different product family and click Enter, then no

search results will display.
2.

Product column

In the search results, select the product. If your search

results are more than one page, then use the arrows at
the bottom of the page to advance to the next page of
search results.
TIP To view more search results on the page, click the
Items per page control at the lower right of the Product
column

3.

Description column

Click a product Description link to view the version,

release date, and product description.

4.

Downloads column

Click a product Download link to view special

instructions, download settings, including the
download method, language, and the operating
system type.

5.

Key column

Click a product Key link to view information about

product keys, and view the license ID number, the
organization, the license key, the type, and the number
of activations remaining from an initial number of
activations for the Volume Activation.
If there are service packs for the products, then these
are included below the Product Keys information.
You can click the Export all keys link above the
Product column to open the product keys list locally in
a Microsoft Excel spreadsheet.

To search for a software product

1. On the main navigation bar, click Downloads and Keys.
2. In the Filters panel, type a product name into the Product text box (for example, Excel
2010). The Product text box displays possible suggestions as you type. You can select
the suggestion to populate the text box. By default, the All Products check box is
checked. You can uncheck this box to narrow your search results.
3. (Optional) If you do not know the name of your product, or if no suggestion appears in
the Product text box as you type, then
a. Type the name of the software into the Product: search text box.
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

4.

b. Click the hand lens (search) icon.

(Optional) On the Product panel, select the product. If the search results are more than
one page, then use the arrows at the bottom of the Product panel to advance to the next
page of search results.

To view a product description

1. On the Download and Keys page, click either the product name or the Description link
for the desired product.
2. The Description drop-down panel opens providing the Version, Release Date, Product
Description, and System Requirements for the product selected.
3. Click the product name or Description again to close the drop-down.
To download a software product
After you have searched for and found your product, click the Download link for that product.
1. In Download Settings, click Download. Select the following options from the drop-down
menus.
a. For the Download Method, click the down arrow, and then select a menu item
from the list. There are two download methods:
Download Manager is a software application used to download content.
When using the Download Manager, you can pause, stop and resume
downloads at a later time.
NOTE In the event that your Internet connection is interrupted, or if you
are using an older browser and the download fails, Microsoft recommends
using the Download Manager.
Web Browser is an embedded download feature within your web
browser to download content.
b. For the Language, click the down arrow, and then select the language from the
list.
c. For the Operating System Type, click the down arrow, and then select a menu
item from the list (if available).
NOTE If there is no file available for download, then you can click Order Media to have
the physical media shipped. Your options to order physical media may be presented
differently depending on the product, your level of access, and regional restrictions.
2. Click Continue. The Product section expands to show the Product, OS, Size, and Format
in the lower area of the Product section.
3. In Files, click Download,

and then follow the download and installation instructions.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

To locate a key for a product

If the product that you have installed requires a product key, you can obtain the product key
from the VLSC. If you are having issues with a product key, or require assistance to activate your
product, then contact your local Product Activation Call Center.
1. On the Downloads and Keys page, click the Key link for that product.
The Product Keys drop-down panel shows the total number of available keys for this
product.
2. Click the Display All button to display all of the keys.
A popup window displays the available keys by License ID, Organization, Key, Type and
Activation.
3. (Optional) You can click the Export all keys: CSV link above the Product panel to open
the product keys list locally in a Microsoft Excel spreadsheet.
4. To locate a key by organization, see Accessing Product Keys by Organization in the VLSC.

Product Key options

If product keys are not available, then you will see one of the following messages in the product
keys drop-down panel:
1. No Product Key assigned:
The product you have selected requires a product key for product activation. To obtain
your product key, please contact your local Product Activation Call Center at the
telephone number provided here.
2. Retail Products Only:
Product keys for this product are only provided on the retail product media. If you do
not have the product media, you can order it by navigating to the download panel for
this product.
3. No Key Required:
This product does not require a product key.
Accessing Product Keys by Licensing ID in the VLSC
When you need to view a product key for a product that you have purchased in a licensing
agreement, you can access the product keys that are associated to your License ID by viewing
the License Key information on the Enrollment Summary page. The Product Keys tab allows you
to view all product keys associated to each product in the selected agreement.
To access product keys by Licensing ID
1. On the VLSC main navigation bar, click Licenses, and then select Relationship Summary.
The Relationship Summary page displays.
2. On the Relationship Summary Page, click the hyperlinked Licensing ID for the enrollment.
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

3. On the Enrollment Details page, select the Product Keys tab.

The Product Keys tab shows the product keys that are associated to each product on the
selected agreement.

Accessing Product Keys by Organization in the VLSC

If you have purchased an Enterprise Agreement, then you can track your product keys by the
organization, and also sort them in the open Microsoft Excel file in the Organization column..
To access product keys by organization in the VLSC
1. On the VLSC main navigation bar, click Downloads and Keys.
2. On the Downloads and Keys page, locate the Export all Keys: CSV link.
3. Click CSV to download the product keys.

4. At the prompt, click Open to view the file in Microsoft Excel.

5. Use the Organization column to sort the keys by organization.

Finding the Part Number in the VLSC

Use the Downloads and Keys page to locate the Part Number in the VLSC. The part number is
included in the product download file name as the last nine characters as shown in the following
example.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Requesting and Viewing Multiple Activation Keys (MAK)

VLSC Users must have administrator or Product Key roles in order to view the Product Keys
section. You can request permission to viewing your MAK. For more information, see The
Requesting Permissions Page.
For more information on Product Keys and Product Activation, either see Getting Help, or see
http://www.microsoft.com/licensing/existing-customers/product-activation.aspx.
To request and view Multiple Activation Keys (MAK)
1. On the Download and Keys page, locate the desired product, and then view the Key
column.
2. Select the Key link to open the Product Keys menu.
The Product Keys menu displays, showing the License ID, Organization, Key, Type, and
Activations column.
3. To see if the product has a MAK, view the Type column to determine if the product has a
MAK key.
4. Use the Activations column to view the number of used and available activations. For
example, in the Activations column, the value, 27/500, indicates that 27 keys have been
used for a MAK that allows 500 activations.

Media Kits
If you cannot download a product using the Downloads and Keys page, then you may be able to
order a Media Kit. Open License customers in USA, Canada, Europe, Middle East, and Africa can
order a Media Kit for products purchased under the Open License program. However, Media kits
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

are unavailable for products purchased under Open Value, Select, Select Plus, Enterprise,
Campus, or School Volume Licensing programs. The Order Media key is grayed out if the Media
Kit is unavailable.

Using the Subscriptions Page

If you have a MSDN or TechNet subscription, you can manage your subscriptions depending on
the subscription type:

Select Subscriptions on the main navigation bar to manage online and TechNet
subscriptions

Select MSDN Search to manage MSDN subscriptions.

MSDN Subscriptions
An MSDN subscription offers essential information, resources, downloads, and support for
developers using Microsoft tools, products, and technologies. You can find more information at
http://msdn.microsoft.com.
Viewing MSDN Subscription Administration Information
You can view basic agreement information in the top area of the MSDN subscription
management pages. For example, an expired agreement displays the start and end dates. You
can also manage the following aspects of MSDN subscriptions:

Subscriber
Subscriptions
Media Shipments
Subscription Summary

From the MSDN Subscription Administration page you can:

Assign subscriptions to a single subscriber or to multiple subscribers simultaneously

Track Media Shipments
View a summary of subscriptions available and assigned
Remove or modify subscriber details
Resend an invitation to activate a subscription

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

To view MSDN Subscription Administration information

1. From the main navigation, click Subscriptions.
2. From the Subscriptions drop-down menu, click MSDN Search.
The MSDN Subscriptions Administration page displays.
3. Type an Agreement Number, Master Agreement Number, Customer Name, or Public
Customer Number. The Agreement Number is a required field.
4. (Optional) you can select the Program, Agreement Status, Country, and also search using
Last Name, First Name, Email Address, and Subscriber ID.
You can also use the Reference text fields to identify the subscribers. For example, you
can type an internal employee number into a Reference field.
5. Click Search.
6. (Optional) From the Agreement/Public Customer Results list, select an Agreement # or
Public Customer # link to view the subscriber information for the agreement.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

You can view the agreement information in the Agreement area.

For Select Plus agreements, the Customer Number is indicated instead of an End Date since the
Select Plus agreement is an evergreen anniversary agreement and has no end date.
Using the Subscriber Search Tab
You can use the Subscriber Search tab to view details about subscribers. The Subscriber Search
tab is collapsed by default. You can search for a subscriber by typing the Subscriber Last Name,
Subscriber First Name, Subscriber Email Address, Subscriber ID, and references into the text
fields. You can also select the Country and the Benefit Level from the scrolling menus.
To open the Subscriber Search tab
1. From the main navigation, click Subscriber Search.
The Subscriptions page displays with the Search area hidden.
2. Click the arrow

to open the Search area.

To search for a subscriber

On the MSDN Subscription Administration page, you can view up to 200 subscribers for an
agreement. To view other subscribers not shown,
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Use the Search area to narrow the search results.

Export the entire subscriber list to an Excel spreadsheet.
Sort your search results within the subscriber list.

1. From the main navigation, click the Subscriptions tab, and then from the MSDN Search
drop-down menu, select MSDN Search.
The MSDN Subscription Administration page displays.
2. In the Search area of the Subscriber Search page, you can type the subscribers Last
Name, First Name, E-mail Address, and Benefits Access Number into the fields.
3. From the Country option box, select the country.
4. From the Subscription Level option box, select an option from the drop-down menu.
Use the scroll bar to scroll down the list to a desired option.
5. Click Search.
The Results area displays your returned search results.
6. View and edit details by clicking the subscribers hyperlinked last name.
7. (Optional) To remove a subscriber, select the checkbox by the subscriber(s), and then
click Remove Subscribers
8. (Optional) If you would like to view all of your subscribers from an open .csv file in
Microsoft Excel, click Export all Subscribers: CSV.
You can view returned information from your subscriber search. This area contains information
about the selected entitlement. Red checkmarks indicate what entitlement is selected within the
subscription. For example, you can view the Benefit Level that is elected for the subscriber, and
Media, Download, Support, Newsgroup, and Concierge elections.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

To resend an invitation by email, you can select a subscriber by clicking the checkbox next to the
subscribers name, and then click Resend Invitation to resend the benefits subscription email.
To view subscriber details
1. From the main navigation, click Subscriptions, and then click MSDN Search.
The MSDN Subscription Administration page displays.
2. In the Search area,
a. Type the Agreement Number or Public Customer Number into the fields.
b. (Optional) In the Results area from the Agreement/Public Customer Results list,
click the link in either the Agreement # or Public Customer # columns, and then
use the subscriber Search page to search for a subscriber.
3. In the Agreement area, you can view the subscriber agreement information.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

To edit subscriber details

1. Select a subscriber from the Results list by clicking the Last Name hyperlink.
You can also search subscriber details such as the subscribers first name, last name, or
email address.
2. In the Subscriber Details area, you can view the subscriber information.
3. Click Edit.
The Edit Subscriber area displays.
4. In the Edit Subscriber area, type the required information into the fields.
Required information is indicated by red asterisks (*).
5. Click Save.

To add or edit a subscription selection level

NOTE A subscription benefit may be put on hold by the administrator if it cannot be used in
MSDN. It can be activated any time there is eligibility.
1. In the Subscription Selection area, click a radio button by the selection to select it.
This action allows the subscriber to check or uncheck their choice of subscriptions.
2. Click Add.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

3. In the Add Subscription Selection popup window, click Save.

4. If there is already a subscription selected, then select Add, Edit, or Remove to manage
the selection.
NOTE If you have not yet added a subscription, the Edit button is grayed out.
5. From the Subscription Selection drop-down menu list, select a subscription to edit.

6. Click the Status down arrow to open the drop-down menu.

7. Select the status for the subscription selection.
You can select either Active or Hold.
8. Click Save.
The updated status displays in the Status column.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

To add or edit subscriber downloads details

1. On the Downloads Details area, click Add to add downloads details.
The Add Subscriber Downloads popup displays.
2. From the Add Subscriber Download popup drop-down menu, select a subscription
level (for example, Visual Studio Ultimate w/MSDN).

The Add Subscriber Downloads popup window displays the Subscription Benefits,
Coverage Period, and the Available, Assigned, and Remaining benefits.
NOTE A negative remaining balance indicates an over-claimed benefit. You must make
additional purchases to reconcile this, per the terms of your agreement.
3. To edit or remove downloads details information, select the row, and then click Edit.
To add media details to a subscription
1. On the Media Details area, you can view media details that are added to the
subscription.
If there are no media details assigned to a subscription, then click Add to add media
details.
2. From the Add Media Details popup window, select a subscription level that applies to
the subscriber (for example, Visual Studio Ultimate w/MSDN).
The Add Media Subscription popup displays.
3. From the Add Media Subscription popup window drop-down menu, select a subscription
level that applies to the subscriber.
The benefits for the subscriber are displayed with the Available, Assigned, and
Remaining benefits shown.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

4. Select the benefit by clicking the checkbox by the benefit.

5. Click Next.
The Media Details area displays your selected media choice.
To add Media Subscription Ship To information
Use the Add Media Subscription Ship To information area to add media subscription shipping
details for a subscriber. You can view the Ship To information entry fields, the Media
Subscription Summary, and the Add Media Subscription areas.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

1. Type the necessary subscriber shipping information into the fields. All required fields are
denoted by a red asterisk (*).
2. In the Media Subscription Summary area, you can view the Subscription Type,
Subscription Level, and all Available, Remaining, and Assigned subscriptions.
3. On the Add Media Subscription area, click the Language drop-down menu to select a
language.
Your language menu drop-down selection choices are European (NA), Intl (NA),
English, and English, French.
4. Type the number of physical media that you wish to ship in the Quantity field.
5. To include a comprehensive media kit, select the Comp Kit Included checkbox.
6. Select Save.
The results of your saved Ship To information display.

Assign a Subscription
You can click the Assign Subscription tab to type information for a new subscriber to MSDN.
Select the subscription level for this subscriber. The subscription level should correspond to the
license you purchased.
Subscriptions are licensed per subscriber, so the component benefits of the subscription must all
be assigned to the same person and cannot be shared with others.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

TIP Microsoft recommends you disable Media, and manage all of your benefits digitally by
checking Subscriber Downloads. Subscriber Downloads allows you to download software,
access e-learning, Windows Azure, and other benefits that may be included.

To assign a subscription to an agreement

1. From the main navigation, click the Subscriptions tab.
2. From the drop-down menu, select MSDN Search.
The MSDN Subscription Administration page displays.
3. In the Search area, type an agreement number into the Agreement Number field.
You can also type a public customer number into the Public Customer Number field.
4. Click Search.
5. Click the Agreement # or Public Customer # hyperlink to view a relevant result or
agreement. Click the Assign Subscription tab.
6. Click the Assign Subscription down arrow to open the Subscription Benefits drop-down
menu.
7. Select an option from the list (for example, Visual Studio Ultimate with MSDN).
8. Click the checkboxes to select eligible subscription benefits that apply to the subscriber.
NOTE Microsoft recommends that you leave all eligible subscription benefits enabled
9. Click Next.
The Assign Subscription area displays with the subscriber information text fields
available.
10. Type the subscribers information into the text fields.
Required text fields are denoted with a red asterisk (*).
NOTE You can use the Reference fields to keep track of additional information (for example,
the subscribers department or division) in your organization.
11. Click Next.
The Subscription Selection area displays with your selections listed.
12. Click Finish.
A welcome email is automatically sent to the new subscriber detailing how to activate
the subscription. Activation is required to gain access to Subscriber Downloads and
other online subscription benefits.
To assign a subscription with media
1. Click the Assign Subscription tab.
2. Click the Assign Subscription down arrow to open the subscription benefits drop-down
menu.
3. Select an option from the list (for example, Visual Studio Ultimate with MSDN).
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

4. Click the checkboxes to select eligible subscription benefits that apply to the subscriber.
5. To send media to the subscriber, select the Media checkbox.
The Ship To, Media Subscription Summary, and Add Media Subscription areas display.
6. Type the required information into the Ship To fields.
7. Review the available media in the Media Subscription Summary.
8. In the Add Media Description area, select the Language and the Quantity.
9. Click the Comp Kit Included checkbox to include a comprehensive media kit.
10. Click Next.
You can review your typed information.
11. Click Finish.
12. The Results area indicates the status of your added subscriber.
13. (Optional) You can click the Export All Subscribers: CSV link to export the subscriber list
to a Microsoft Excel spreadsheet.
Assign Multiple Subscriptions
You can assign multiple MSDN subscriptions by pasting an XLS spreadsheet with multiple MSDN
subscribers to VLSC.
You should enable editing in the Excel file, and then go to the Enter Multiple Subscriptions
tab. You can type the information into designated fields for each individual subscriber. If you
need additional clarification in filling out the file, refer to the steps on the Instructions tab in the
Excel file. Depending on your agreement type, you may need to select a coverage end date.
To assign multiple MSDN subscriptions.
1. From the main navigation, click Licenses.
Ensure that you are adding subscribers to the correct agreement.
2. Click the Assign Multiple Subscriptions tab.
3. Under the Add Multiple Subscribers heading, follow the instructions provided. Use the
instructions detailed within the Excel template.
NOTE You can add a maximum 250 subscribers per session.
4. In the Excel spreadsheet, click and drag to copy the rows for the subscribers that you
would like to add to VLSC from the Excel spreadsheet. You do not need to highlight the
column headers.
5. In Excel, click CTRL, and then click C to copy all highlighted rows of new subscriber data.
6. Click Paste and Submit Subscribers from Excel.
The process summary page displays.
7. At the popup prompt, click Allow Access.
8. Click Refresh.
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

You can view a report to verify the added subscribers and view any errors that occur.
The Assign Multiple Subscriptions status confirms that the multiple subscribers were
added successfully.
9. Click Finish.
You can view the newly assigned subscribers from the main MSDN Subscriptions
Administration page.
NOTE Depending on the number of subscribers uploaded, it may take some time for the
request to process. It is advised to check back later to confirm completion.

To manage errors in adding multiple MSDN subscribers

1. Under the Add Multiple Subscribers heading, you can view subscribers who were not
added due to errors. Subscribers who are not added due to errors are listed in the Not
Added Due to Errors area.
2. Click the subscribers hyperlinked first or last name, and then make the necessary
correction(s).

To fix added MSDN user entry errors

1. The error message displays. Click the last name of the added subscriber to edit entered
information.
The MSDN Subscription Administration page displays with the Add Multiple
Subscribers Error Correction Update Subscriber Information area active.
2. Select the drop-down arrow to select a benefit level (for example, Visual Studio
Ultimate w/MSDN).
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

3.
4.
5.
6.

The Add Multiple Subscribers Error Correction Update Subscriber Information

area displays with the subscribers information entry form active.
Type the required information into the fields.
Select the drop down arrow to open the menus to enter a Country and
Correspondence Language.
Click Next.
The updated subscriber information displays.
Review your changes, and then click Finish.
The Added Successfully confirmation message displays.

Removing a Subscriber
If a subscriber has left the company or changed responsibilities, then it may be necessary to
remove them.
To remove a subscriber
1. From the main navigation, click the Subscriptions tab.
2. From the drop-down menu, select MSDN Search.
3. On the MSDN Subscriptions Administration page,
a. Locate the subscriber you are removing from the list in the Results section or
b. Type the subscribers information into the Search form text fields.
4. Click the arrow on the right hand side to expand the Search section.
You can filter by various fields, including subscriber name and email, Subscriber ID,
subscription level, or country.
NOTE In the Results section, you can also export all subscribers to a CSV file.
5. Select the check box next to the subscribers last name
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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

6. Click Remove Subscriber.

7. At the confirmation prompt, click OK.
The MSDN Subscription Administration page updates with the subscriber no longer
listed.
Using Shipment Search
You can search for shipments by typing the relevant information into the fields.
To search for a shipment
1. From the main navigation, click Subscriptions.
2. From the drop-down menu, select MSDN Search.
3. Click the Shipment Search tab.
The Shipment List page displays with the Media Details, Ship To, and Shipment Line
Items areas displayed.
4. View the read-only Shipments Details page. To view a different shipment, click the Back
to Shipments List link.
You can find the shipment status by using any of the drop-down filters.
5. Click the Shipment # to go to the Shipment Details page.
The Shipment Details page shows media details and shipping information by line item.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Viewing the Subscription Summary

The Subscription Summary page provides summary information for licenses and media. You can
view the results of your subscription. You can filter results to view either Subscriber Downloads
or Media. Both of these results display by default. The summary provides the total available
subscriptions by subscription level and how many have been assigned or are remaining.
The Agreement area displays information about the selected agreement.

You can sort the subscription summaries using the Subscriber Benefit Level(s) controls.

Use the Benefits control to filter for Subscriber Downloads and Media.
Use the Subscription Level to filter based on the subscription level (for example, Visual
Studio Ultimate w/MSDN).
For Select Plus subscribers, use the Coverage Period End Date calendar widget to filter
based on the coverage period.

You can use the View Benefit Summary area to view Benefit Type, Benefit Level, Coverage
Period, and Available, Assigned, and Remaining benefits columns.

The Remaining Benefits column indicates the remaining quantity of unassigned benefits that
are still available for use.
NOTE A negative remaining balance indicates an over-claimed benefit

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

TechNet Subscriptions
TechNet subscriptions can be purchased directly from Microsoft or may be received as a
Software Assurance benefit. TechNet benefits available through Software Assurance must be
activated and managed separately from all other TechNet subscriptions. Find more information
at http://technet.microsoft.com.

Number

Name

Purpose

1.

Learn more about

Microsoft Online
Services link

Click this link to navigate to the Microsoft

Online Services homepage.

2.

Online Services
Agreement List link

Click the link to navigate to the Online

Services Agreement List to view and
manage your authorized licensing IDs.

3.

Click here. . .to

manage your MSDN

Click the link under MSDN and Expression

subscriptions to go to the Relationship

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

subscriptions link

summary.

4.

Click here . . .to

manage your TechNet
subscriptions link

Click this link to view the Relationship

Summary page and select a license ID to
manage the TechNet subscription.

5.

View or manage your

TechNet subscriptions
from Software
Assurance link

Click the last link under TechNet

Subscriptions to go to the Software
Assurance Summary to view and manage
license IDs that are eligible for software
assurance benefits.

About Online Services Subscriptions Management

The Microsoft Enterprise Agreement gives you the best overall pricing based on the size of your
organization along with the full benefits of Microsoft Software Assurance and simplified
licensing management through the company-wide option.
To learn more about Online Services
1. On the main navigation bar, click Subscriptions.
2. Click the Please click here to learn more about Microsoft Online services link, or
navigate to http://www.microsoft.com/online/default.aspx.

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About Microsoft Software Assurance for Volume Licensing

Click Software Assurance on the main navigation bar to navigate to the Software Assurance
Summary page. This page provides a list of your Software Assurance Benefits (SAB). You can
click a benefit to view and manage eligible license IDs for the benefit using the Manage
Software Assurance Benefits page.

Number

Name

Purpose

1.

New customer without

current SA Benefits link

Click this link to access the Microsoft Volume

Licensing, Software Assurance for Volume
Licensing page to learn more about SAB.

2.

Benefit list

Click the link for each benefit to open the Manage

Software Assurance Benefits page.

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Using the Manage Software Assurance Benefits page

The Manage Software Assurance Benefits page allows you to select a Licensing ID associated
with each SA benefit.

Number

Name

Purpose

1.

Filter View

You can use this menu to select a benefit.

Select an option, and then click Go.

2.

Licensing ID column

You can click the product licensing ID to view

the benefit summary for the selected product.

3.
4.

59

Organization column

City column

View the organization for the selected

software assurance benefit.
View the city where the selected software
assurance benefit was signed.

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

To manage Software Assurance Benefits

1. On the main navigation bar, select Software Assurance.
The Software Assurance Summary page displays, showing a list of linked Software
Assurance Benefits.
2. Click a benefit link to view details on a particular benefit.
The Manage Software Assurance Benefits page displays.
3. Select the Licensing ID.
The Benefits Summary page opens. You can click the linked benefit to
View your activated benefits
Activate a benefit
View your expired benefits
For further details and step instructions for using your software assurance benefits, you can view
the Microsoft Software Assurance for Volume Licensing Quick Start Guide. This document assists
you in accomplishing the following tasks:

Step 1: Get to Know Your Benefits

Step 2: Establish Software Assurance Managers
Step 3: Claim Your Benefits Using VLSC
Step 4: See More Ideas and Tips for Getting the Most out of Software Assurance

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Creating and Managing OLS License Reservations

NOTE The following information and procedures are intended only for Microsoft Partners and
is only applicable to Enterprise Agreements.
You can use VLSC to create and manage online services (OLS) license reservations. You will need
to change your roles and permissions.
In order for a VLSC user to see the reservation page they must have these roles selected:

Online Administrator role (OLA): this is the existing Online Administrator role
automatically given to the End Customer when an order is placed.

Online Service Manager role (OLS) with the Manage Reservation constraint (MRV.

An agreement type of E6, EU, or USG.

About License Reservations and Transitions

A License Reservation is a statement of intent by the customer that they plan to migrate users
to making use of online services (OLS) (Microsoft Cloud) products, either through creating new
orders, or by transitioning licenses from prior on-premises purchases. A reservation allows
customers the ability to use their current Microsoft Cloud product with the commitment that
they will complete the purchase at the next anniversary.
A Transition is the process of migrating end users from prior on-premises purchases to new
online Microsoft Cloud products or services. Transitioning to a cloud product has the advantage
over purchasing the product as Net New in that many transition scenarios have no cost
To change your roles and permissions
NOTE You need to be granted Administrator permissions to perform these tasks.
1.
2.
3.
4.

61

In the main navigation, select Administration.

Select Add New User, and then enter the new user details.
Select the agreement that you want to add roles.
A new constraint or role is added to the OLS role, Manage Reservations which allows
you to access VLSC pages that are relevant to Online Services reservations.

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

5. From the main navigation, select Licenses, and then click Make Reservations.
6. On the Make a Reservation for a License ID page, select an eligible license.
You can hover over a grayed-out ineligible license to see the reason for ineligibility.

7. Select an eligible licensing row, and then click Continue.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

8. Select the date from the Calendar icon, and then click Continue.

9. The requirements for the usage rules dates are

You cannot have a past Usage Date.
You cannot have a Usage Date beyond 6 months in the future.
You cannot have a Usage Date within 30 days prior to the end of the agreement.
10. The Usage Date Rules and corresponding color and behavior are:
Grey indicates an ineligible time period.
Green indicates that the time frame is within 30 60 Days of the Anniversary
Date.
Red indicates that the time frame is within 30 days of the end date.
11. Once you have selected the Usage Date and click Continue, you can view a list of
services in the form of product family names (PFAMs). You can select from a list of
products to reserve online reservations. Services shown are determined by the
agreement and what amendments you have already signed. Not every agreement
selected has all services available for use.

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12. To change the usage date, select the Calendar icon to open the date selection widget.
13. From the Action drop-down menu, select New License.
14. Type the number of licenses in the Licenses text box, and then select the Usage Country
from the drop-down list.

More about usage dates

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65

If you change the Usage Date after making some step-up line item actions on the
reservation (but before submitting the reservation) then the system must
evaluate if the change in the Usage Date also changes step-up opportunities.
If the new Usage Date is outside of the original step-up opportunities usage date
ranges, then a warning message displays. If you select Continue and accept the
date, the affected step up items are deleted.

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

15. On the Online Services page, click Continue.

16. Review the reservation, and then click Submit.

17. At the confirmation popup window, click Submit Reservation.
18. You can also click Reset to restart from the beginning of the procedure.
NOTE Ensure all details are correct. You have 72 hours to cancel the reservation once it is
submitted.

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19. The Licenses page displays the details of your reservation and indicates if it is complete
or if there is an error during submission.
20. On the Online Services page, click the Action drop-down menu, and then make the
following selections.

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MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

Number

Name

Purpose

1.

Service description

Plan E2 is the service to be reserved.

2.

Action menu

Click the Action drop-down menu, and then

select Step-up License.

3.

Step-up Source menu

Select Office 365 Plan E1. Selecting a

product populates the Available Quantity
column.
In this example, Office 365 Plan E1 is the
service that you will pull the Office 365
resources from to reserve the licenses for
Office 365 Plan E2.

4.

Available Quantity column

The Available Quantity column displays the

total number of licenses that are available.
The number of licenses you choose cannot be
greater than the number available.

5.

Licenses textbox

Type the number of licenses required. Once

this field is populated, the total number of
licenses in the Available Quantity column
decreases by the number of licenses you
reserve.
In this example, 6100 licenses were available,
and 4100 are reserved. There are 2000
licenses remaining for the source product.

6.

Usage Country menu

Select the Usage Country where the licenses

are reserved.

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21. Once you have selected all of the options, the service section closes, and the results of
your selection display. You can manage other plans that you may have listed in your
service agreement.
You can click Add Entry to add another line item to the same service if needed.

22. Review your line items, and then click Continue.

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23. The Reservation Confirmation page displays the multiple online services chosen for
step-up that are included in this reservation.
24. Click Submit Reservation, or Reset to restart the procedure.

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Viewing your Service, License ID, and Reservation details

1. You can use the Service History link to display the details of your previous reservations.

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2. From the main navigation, click Licenses, and then click Manage Reservations. You can
view Manage Reservations by Service, License ID, and Reservation pages.
Click the Service button to display all of your reservations.

73

Click a number in the Reservation column to see reservation details.

You can click Cancel to cancel a reservation.
Clicking a license ID in the Licensing ID column displays the License Details page.
Even though the Status is active for services and indicates that your reservation is
complete, the service will not be active until it is provisioned in the Microsoft
commerce platform.
Clicking Close closes the Service section.

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

3. Click the License ID to view your reservations by license ID.

Click a number in the License ID column to view reservation details.

Click a number in the Reservation column to view reservation information for the
license ID selected.

If you click a reservation number link, the page will open the Reservation view
and close the License ID view. You can view reservation information by
descending order by the reservation date.

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Getting Help
You can access the Help page to search FAQ, contact technical support, or see an overview of
the main navigation bar in the VLSC web site. You can click the Contact Us link on the bottom
of the FAQ Overview page to navigate to the VLSC Help page.
From the main navigation bar, click Help to view the Frequently Asked Questions Overview page,
or click the Contact Us link at the bottom of the page to view contact details for the Support
Center nearest you.

Number

Name

Purpose

1.

Support Center Contact Info

drop-down menu

You can select your country from the

drop-down list to display the Support
Center information.

2.

Interactive map

You can select the region to limit the

number of entries in the Support Center
Contact Info drop-down list.

3.

Support Center Contact Info

box

Displays e-mail, telephone and fax

information, and Support Center hours of
operation.

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To locate a local Support center

You can use the interactive world map to locate the nearest support center.
1. On the Help Contact Us page map, hover and then click the region (for example, North
America).
2. The Support Center choices in the Support Center Contact Info drop-down menu are
limited to your selected region.
3. Click the Support Center Contact Info drop-down menu.
4. Select a choice from the menu list.
6. The Support Center Contact Info box displays the phone number, e-mail address, and
Support Center hours of operation.
.

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Appendix A Signing up for a Windows Live ID

You must sign up for a Windows Live ID to use the VLSC. A Windows Live ID also allows you to
access other Microsoft services.
To Sign up for a Windows Live ID
NOTE Using a group alias or public e-mail account is not recommended for use with the
Volume Licensing Service Center.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

11.
12.
13.

From the VLSC Home Page, click Sign In.

Click Sign up now to sign up for a new Windows Live ID.
The New to Microsoft? page opens.
Type your email address in the Email address field.
Type a password in the Password and Retype password fields. The Password strength
indicator shows the security of your chosen password.
Select a password reset Question from the drop-down list.
Type the Secret answer to the question in the field.
Type the verification characters in the text box.
Click the links to review the Microsoft terms of use and the Microsoft online privacy
statement.
Click I Accept.
The Verify your email address page displays. Follow the directions to access your email account and verify the e-mail address.
In your business e-mail account, locate and open the Verify the email address for your
Windows Live ID message.
Click the link provided in the e-mail to verify ownership of your Windows Live e-mail
address.
The Your email address is confirmed message displays. Click Finish.

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Appendix B Glossary
Term

Definition

Commerce Technology
Platform (CTP)

Previously called Online Commerce Platform. This is the portal that

provisions online services.

Enrollments

Enrollments are referred to as licenses in some licensing programs,

and agreements in other programs. An enrollment is the actual end
item that orders are placed.

Licensing ID

Depending on the specific Microsoft Volume Licensing program, a

Licensing ID may be an Enrollment (Enterprise or Select programs),
an Affiliate (Select Plus program), an Agreement (Open Value
program), or a License (Open License program). License IDs have a
child relationship to the Parent Program and is the actual
application, software, or service that is ordered.

MOC

Microsoft Online Services Portal. This portal is used exclusively by

Microsoft Office 365.

MBSA

The Master Service Business Agreement defines the rules of

engagement for all actual agreements. You can use the MBSA to
establish other Parent Program child agreements. You can have
one or more Parent Program agreements that are governed by the
MBSA agreement.
Each agreement is specific to a division of a corporation. The MBSA
outlines what benefits you get if you have an Enterprise, Select, or
Select Plus agreement. The MBSA is program-agnostic; one MBSA
can cover all Enterprise and Select agreements.

MSDN

Microsoft Developer Network (MSDN) offers you a subscription

package where you have access to licenses to use on nearly all
Microsoft software released to the public. In most cases, the
software functions exactly like the full product version.
However, the MSDN license agreement doesnt allow you to use
your software in a business production environment. You can
activate as many copies as you need for your development
purposes. MSDN subscriptions are on an annual basis, and the
license to use the software does not terminate. After one year, you

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are not entitled to product upgrades.

Online Commerce
Platform

The portal that provisions online services. This backend service is

connected to a third party system, Metracare, to perform billing
operations.

Parent Program

The Parent Program has a child relationship to the MBSA in the

Volume Licensing Agreement structure. The Parent Program
defines the actual program(s) that products may be ordered
against. The Parent Program shows what offerings Microsoft offers
for purchase, and the levels (for example, A, B, and C) of discount
that a customer receives based on the number of orders. Generally,
the more higher the letter, the higher the rate of discount is on
purchased applications, systems and services. Each Parent Program
(for example, Enterprise) has its own Parent Program that governs
and describes all of the qualifying the entitlements and conditions
for agreements.
Volume License IDs have different names associated with them per
the Licensing ID and Parent Program. Use the table below to locate
the name of the Volume Licensing program that corresponds with
your Licensing ID or Parent Program.

Performance Summary

Volume Licensing
Program

Program name
for the Licensing
ID

Program name
for the Parent
Program

Select, Enterprise,
Campus, School

Enrollment

Master agreement

Select Plus

Public Customer
Number

Agreement

Open Value, Open

Value Subscription

Agreement

N/A

Open License

License

Authorization
Number

Performance summary information details progress toward the

forecast target for a Select agreement in terms of percentage of
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target achieved as of the most recent order received by Microsoft

from the reseller.
Planning Services

Planning Services (aka Packaged Services) provides structured

planning services from Microsoft partners to enable efficient
deployments, covering Desktop (Office and Windows), SharePoint,
Exchange, and Business Value Planning Services. You receive onsite
deployment planning help from Microsoft Consulting Services or a
qualified Microsoft Partner through a straightforward voucher
creation and redemption process.

Software Assurance

A Microsoft support program which allows a customer to receive

complimentary product updates, a complimentary number of
service tickets, and E-learning opportunities for products. Typically
a SA agreement is renewed every three years.

Step-Up Licensing

Step-up Licensing enables your organization to upgrade from a

lower- to a higher-level software editionsuch as Office Standard
to Office Professionalat a low cost. Rather than pay full cost for
the higher-level software edition, Step-up Licensing allows you to
pay only the pricing difference.
To purchase software using your Step-up Licensing benefit, contact
your Microsoft Account Manager or reseller. Once purchased, you
may download the software through VLSC.

TechNet Benefits

Microsoft TechNet is a Microsoft program and resource for

technical information, news, and events for IT professionals.
TechNet gives your IT and Help Desk staff access to technical
information, as well as beta and final versions of products for
testing and evaluation. TechNet is a collection of sites for the IT
professional community that provide information, documentation,
and discussion which is authored both by Microsoft and by the
community at large. Through Software Assurance, you get two
different TechNet Benefits, a TechNet Plus Direct Subscription, and
TechNet Chat and Newsgroup.
TIP Learn more about TechNet at: http://technet.microsoft.com/

VL

81

Volume Licensing

MICROSOFT VOLUME LICENSING SERVICE CENTER USER GUIDE

VLSC

The Volume Licensing Service Center (VLSC) helps you manage

your Microsoft Volume Licensing entitlements.

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Appendix C Revision History

Version Number

Revision Date

Organization

1.0

4-19-2010

Global Channel Readiness

2.0

7-25-2011

WW Tools Readiness

3.0

10-18-2011

WW Tools Readiness

4.0

1-27-2012

WW Tools Readiness

83