DR MPS GROUP OF INSTITUIONS

COLLEGE OF BUSINESS STUDIES, AGRA

INSTRUCTIONAL PLAN (MODIFICATION PROPOSED SUBJECT TO STUDENTS PARTICIPATION
AND INTERACTION)

Faculty : A. K. Jain
ALLOCATED LECTURES ARE BASED ON STUDENT INTERACTION AND PARTICIPATION. SESSIONS
REQUIRED MAY VARY, DEPENDING ON CLASS ATTENDANCE AND STUDENT INVOLVEMENT.

LAST SESSION TOOK 48 LECTURE TO COMPLETE THE SYLLABUS.

Second Semester: _Jan 2014
Course No. _MAB 025 ___ Course Title: __Production & Operations Management
Textbook: (Book Bank Given to Student)
1. Production and operations Management, Chunawalla,Patel
Other specific books:(Reference)
1. Aswathapa K., , Operation and Production Management
2.Operations Management, Krajewski, Ritzman, PHI 8 th Ed
3. Production & Operations Management, Chary McGrawHill 3rd Ed
4. Production & Operations Management , Adam & Ebert , PHI 5 th Ed
5. Operations Management, Stevenson ,8 th Edition, TATA McGrawHill
Other readings:
S.No.
1.
2.

Journal articles as compulsory readings

Neetu Andotra, Sanjana Gupta and Pooja, April June 2008 Airline Service Effectiveness: An
analysis of Value Addition, Quality and Risk Perception.. Abhigyan (pg. no. 10-19)
Dr. Sangeeta Dodrajka, Jan. March 2008 Impact of ISO:9001 Quality Certification on Business
Performance- A case study of Indian IT industry. Abhigyan. (pg. no. 2-9)

3.

Improving Operations Performance in a small Company : A Case Study. International Journal of Production
and Operations Management, Vol 20, No 3 2000, pp 316-335. (Available at Emerald Insight )

4.

Himanshu Dutt July Sept. 2008 Strategic and Innovative orientation to Product Development: An
Exploratory study in Indian Manufacturing. Abhigyan. (pg. no. 2-15)

Detailed Plan for Lectures.

Lecture
Topic
No.
Each
Lecture
of min.
45
minutes
duration
Operations
Management:
1
Introduction, Goods vs Services ,
Scope of OM , Why Study OM,
2
Historical Evolution Functions &
Responsibilities of production
management, Trends in Opr Mgt ,
Career Options

Chapters/
Assignment/
Sections of Task to be
Textbook/
assigned
to
other
students
DOA
reference1
DOS

Pedagogical aid
Demonstration/
case
study/
images/
animations etc.

Ch1
Ch1

2
3

3-4

4-5

Extra

6
7-9

Extra

10-11

12-14

Extra
15-17

18

19-20

Production Mgt and its relations to

other Mgt functions
Competitiveness, Strategy and
Productivity : Why some
organisations fail , Strategy,
operations Strategy, Strategy
Formulation

Ch1

Productivity, Computing
productivity, Factors affecting
productivity , Improving productivity
Product & service Design
Product and Service Design :
Objectives of product & service
design .legal & Environmental
issues , Lifecycles ,Standardisation,
Mass Customisation , Delayed
Differentiation, Mo

Ch 32

Ch 2 / Ch 1

Video
on
designs
in
manufacturing
environment

Modular Design , reliability ,

improving reliability , Robust design,
Taguchis Approach , Cultural
Differences
Phases in product Design and
Development
Designing for Manufacturing ,
Concurrent Engineering ,Computer
Aided Design , recycling ,
remanufacturing ,Component
Commonality
Service Design , Diff between
Service & product design ,Phases ,
Characteristics and challenges .
operations strategy

Ch 16 & 19

OPTIONAL
At
faculty
discretion

CAPACITY PLANNING
:Strategic capacity decisions ,
Defining & measuring capacity ,
Determinants of effective capacity
Determining capacity requirements ,
calculating processing requirements ,
make or Buy decisions , Developing
Capacity Alternatives
Challenges of Planning Service
quality. Evaluating Alternatives ,
Cost Volume analysis
PROCESS SELECTION AND
FACILITY LAYOUT: Process
Types , Job Shop , batch ,repetitive,
continuous & project type
Automation,
Computer
Aided
Manufacturing CAM , Flexible
manufacturing system , Computer
Integrated Manufacturing CIM ,
Facilities Layout , Repetitive
Processing & product Layouts. Non
Repetitive processing and process

Ch 7 & 8

Ch 1 & 2

Ch 2 & 4 ,

A1

Case Study to
be given by
faculty.
Mumbais
Dibbawalas
operations
Case Study to Faculty
be given by discretion
faculty

A2

Ch 16

OPTIONAL
At
faculty
discretion

Ch 4, Ref 2

OPTIONAL
At
faculty
discretion. LIC
vs Nano from
Tata Motors

Ch 7 & 8

A3

Ch 5, Ref 1

OPTIONAL
At
faculty
discretion

Ch 3

Ch 3 & 4

Ch 6

A4

Al
Steels,
Damam, Video

21-23

Extra

24-15

layouts
Fixed position layouts , Combination Ch 6
Layouts , Cellular layouts , Group
technology , other service layouts
Designing product Layouts Assembly
line balancing.
Designing process layouts
Ch 6
,Minimising transportation costs or
distances , Closeness ratings .
Computer Analysis
LOCATION PLANNING &
Ch 5
ANALYSIS : Need for location
decisions , nature of Location
Decisions , Procedures for location
decision , Factors affecting location
decisions

26

Service & Retail , locations , Global

Locations

Ch 5;Ch 8,
Ref 1

Extra

Evaluating Location Alternatives ,

Transportation Model , Factor Rating
method, Centre of Gravity Method

Ch5; Ch 8,
Ref 1

27

Planning Objectives
Definition, Boundaries of
Planning and Objectives.

Ch. 11

28

Primacy of Planning Elements

Planning Production Activity and
Companys primary task of
planning.
Policies and Programmes
Levels of Production Planning
Line of Balance

Ch. 11

Types of Production Planning

Factors determining Production
Planning Procedures, Product
Planning System & Process
Planning System.
Routing and Scheduling
Meaning, Definition and Tools,
Types. Master Production
Schedule
Dispatching and Expediting
Meaning, Definition and Tools
Pre Requisites for effective PPC
Requirements for effective PPC
Advantages of Production
Planning and Control

Ch. 15 Sr.
No. 4

QUALITY MANAGEMENT :
Evolution & History , Quality Gurus,

Ch 17

29
29

30-33

34-37

38
39
39
40

Layout Changes
at SWIL

OPTIONAL
At
faculty
discretion
TATAs Dream
Car.facility
location
Planning

OPTIONAL
At
faculty
discretion

Ch. 11 & 12
Hond Cars India
Greater Noida
Plant

Ch. 12

Ch.
12,13,&14
Ch. 15
Ch.11 & 15
Ch. 2& Ch.
15

A5
Video
Quality

on

Shewart, Deming , Juran, Ishikawa,

Taguchi etc , Quality Definitions and
Dimensions
41-43

44-46
47
48-50

51

Extra
Extra

Determinants of Quality,
Consequences of Poor Quality.
Benefits of Quality, Responsibility
for Quality , Costs of Quality ,
Ethics & Quality
Quality Dimensions , Jurans trilogy
Deming Principle, PDCA Cycle, QC
ISO Quality systems : ISO:9000 ,
ISO 14000
Quality Control Tools , Flowcharts ,
Check sheets, Histograms , Pareto
Analysis , Scatter Diagrams , Control
Charts, Cause & Effect Diagrams
Statistical
Quality
Control:
Inspection, How much & how often,
Where to inspect in the process. The
Control process
Variations and Control, Control
Charts, Control charts for variables,
Mean charts & Range Charts.
Control charts for attributes p charts
& c chart. Managerial Considerations

management in
Hotel Service
Hotel Welcome
Heritage
Ch 17

Ch 18
Ch 17 &18

Ch 17 & 18,
Ref 1Ch12
Ch 10, Ref 1
Ch 10, Ref 1

Acceptance Sampling

52

Inventory Management & Control,

Nature & Importance of Inventory ,
Functions
&
Objectives
,
Requirements for effective inventory
Mgt , Inventory Costs,

Ch 27

53-54

Inventory classification system ,

ABC Analysis ,. EOQ Models . Basic
EOQ Model

Ch 28

55-56

Inventory management, different

costs of inventory, optimal order
quantity, EOQ, inventory models
with purchase discounts, buffer
stocks, fixed order period model,
safety stocks, optimum level of
safety stock

Ch 27 & 28

57

ABC method of inventory control, Ch 27 & 28

V.E.D.
Analysis,
S.D.E.
classification; F.S.N. analysis;
X.Y.Z. analysis

59

Forecasting as a Planning Tool

Forecasting: Importance & Types,
Methods of forecasting Exponential
smoothening,
Measurement of errors, Box-Jenkins

OPTIONAL
At
faculty
discretion
ISO Website

Ch 18

Extra

58

A6

A7

OPTIONAL
At
faculty
discretion
OPTIONAL
At
faculty
discretion
OPTIONAL
At
faculty
discretion
Simulative
exercise
on
Holding costs
Stockout costs
and , Cycle
Inventory

Flipkart
Snapdeal

vs

Ch 4Ref1
Ch 4Ref1
Ch 4 & Ch5

Method
Work study Method Study Work
Measurement

Ref 1

60

JIT and lean Operations

Ch 14,18

2
3

Six Sigma and Kaizen

Total Productive Maintenance

Ch 14,18
Ch 20

Details of Assignments Planned:

Assignment
Details
No.
1

2
3
4
5

Case Study
Toyota Practices
AirlineAirways
Nature of Assignment

Each Student to select five articles in the

field of Operations Management from
Online Journals/magazines available and
critically analyse them and submit a report
Designing Layouts for various kinds of
organisations
Problems based on Quality Control

Swiss

Expected outcome

Critical
thinking, Appreciation
and
Reading
& understanding of Research in
Comprehension
Operations
Practical

Applying
techniques
of
layout planning
Problems related to Applications of QC tools
using QC tools
Case Based Assignment
Case Analysis
Application of OM concepts
Case
Based/Article
based Case
Analysis
& Enhancing Case Analysis &
Presentations/reviews groups of four each. presentations
presentation skills
Note Presentations to be taken in Tutorials

Develop a write up on technological Practical/Analytical

developments taking place in the area
of automation in an organization.

Analyze the various impacts of Practical/Analytical

different ways used to improve
productivity in an organization.

Development of research
and analytical skills and
know how of the recent
technological
developments.
To
understand
the
coherence
between
theoretical and practical
ways
to
improve
productivity.

Scheme for Class Assessment: (out of 100) :

Component
Attendance
Quiz
Case Study (evaluative )
Term paper
Assignments

Frequency

Marks out of 100

Continuous

20

Two

10

Two

20

Two

20

Three

30

List of suggested topics for term paper (Student to spend about 15 hrs on any one specified assignment)
S.No. Topic
1

Study of Production planning and Control of a Manufacturing / Service Organisation

Study of Layout design of a given Organisation. Organisations to belong to various Industry Verticals
Study of Major Food Chain Operations in Agra (Pizza Hut/McDonald/or of your choice
1. Draw a process flow diagram for a single major food item at a given food chain . (What are the major
process steps and where are the locations of inventories?)
2. Qualitatively, why do you think the locations/quantities of inventories are where/what they are?
3. Analyze the peak hourly capacity vs. peak hourly demand for a major food item e.g burgers/pizzas . Can
they produce enough burgers/pizzas?
4. What, if anything, seems noteworthy about the process technologies in use at the food Chain
5. How does the management of operations relate to the company's method of competing in the marketplace?

Identify Organizations that have won Internationally Acclaimed quality Awards. Establish a linkage between
their operations Strategies and their success. Study the journey of the organization towards excellence

Study of operations of Export Procedures of Units around Agra & Firozabad and their problems .

Report on Quality Management Practices and Tools being used by SMEs in in Industries in Agra

Examination of Assembly line operations in a Manufacturing Concern e.g Prakash Industries/Dawar Shoes

Study of Unit operations in Generator/Casting units of Agra

Study of ATM operations , location strategy of various banks and effects of their consolidation

10

Study of Change in their assembly line practices of SMEs located at Sikandra Industrial area

11

Study two units/companies TQM and ISO systems

12

Report on new product development practices adopted by manufacturing units in Agra. Lead to be taken from
PPDC

13

An examination of an operations management problem in a private hospitals and a private clinics

P.S.:
No class notes or handouts will be given, as all the classes will be based on analytical interaction. Students are
expected to come prepared in class with their own understanding and notes written by themselves based on suggested
chapter readings.