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Sipoc

The SIPOC diagram relates suppliers, inputs, the process, outputs, and customers. It summarizes the key elements of a process in a table format. S stands for suppliers, I for inputs, P for process, O for outputs, and C for customers. The SIPOC is used early in process improvement efforts to give an overview of a process and engage stakeholders. It can identify suppliers, inputs, outputs, customers, and opportunities for improvement.

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192 views

Sipoc

The SIPOC diagram relates suppliers, inputs, the process, outputs, and customers. It summarizes the key elements of a process in a table format. S stands for suppliers, I for inputs, P for process, O for outputs, and C for customers. The SIPOC is used early in process improvement efforts to give an overview of a process and engage stakeholders. It can identify suppliers, inputs, outputs, customers, and opportunities for improvement.

Uploaded by

sumeetsaini88
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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What's the SIPOC Diagram?

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This is a diagram which relates suppliers, process and customers.
S = Suppliers (Any supplier who provides inputs to a process. They can be your direct
suppliers, internal downstream process, your management which provides certain
resources, etc)
I = Inputs (Any input including, Man, material, method, money, machine, documents,
specification, etc)
P = Process (Set of activites you perform to fulfill this process, eg: molding, machining,
lab analysis, Purchasing, etc)
O = Outputs (Any output including products, services, reports, scraps, etc)
C = Customer (Anybody who recieved output from the process like end customer,
internal customer, upstream process, management, Operations, etc)
This is an highlevel process map which is well used to identify key customers and
suppliers. Through this we can also identify key process performance measures at each
step - At suppliers, at recieving, in the process, at delivery, at customers. This information
can be used for identifying the process improvement and whole map becomes a
continuous loop.

Answer added by:


Ahamed Shareef
Q.A Manager
1 year ago

Request Deletion 1 Comment

1
In process improvement, a SIPOC (sometimes COPIS) is a tool that summarizes the
inputs and outputs of one or more processes in table form. The acronym SIPOC stands
for suppliers, inputs, process, outputs, and customers It was in use at least as early as the
Total Quality Management programs of the late1980s and continues to be used today in
Six Sigma and Lean manufacturing.
To emphasize putting the needs of the customer foremost, the tool is sometimes called
COPIS and the process information is filled in starting with the customer and working
upstream to the supplier.
The SIPOC is often presented at the outset of process improvement efforts such as
Kaizen events or during the "define" phase of the DMAIC process. It has three typical
uses depending on the audience:
o To give people who are unfamiliar with a process a high-level overview
o To reacquaint people whose familiarity with a process has faded or become outof-date due to process changes
o To help people in defining a new process
Several aspects of the SIPOC that may not be readily apparent are:
o Suppliers and customers may be internal or external to the organization that
performs the process.
o Inputs and outputs may be materials, services, or information.
o The focus is on capturing the set of inputs and outputs rather than the individual
steps in the process.

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