CHECK LIST AND COUNTDOWN FOR PRE-OPENING ACTIONS

PERSONNEL DEPARTMENT - ADMINISTRATION Oriental Hospitality Consultants - OrientalHospitality.com

HOTEL PROJECT : DATE : 2-Jun-10

OPENING DATE : 15 FEB. 2004 MONTH NO.: 11
DEADLINE MONTH BEFORE OPENING PROGRESS STATUS

+6 MONTHS NOTE NO.

-6 -5 -4 -3 -2 -1 DESCRIPTION ACTION NOT STARTED IN PROGRESS COM- PLETED REMARKS
MONTHS

- Job description of HRM defined by the GM.

- Draw up the “job application form”
- List of expatriate and management
positions:
Establish salary conditions, Check
hiring calendar
~ Updated information sheet supplied
by Regional Office
~ Plan of Action at start of position (GM)
~ Monthly status report
- Coordination and application of salary
slips with FIN
- Classification of job by category and
set up of salary scales pre-opening
research, standard practices, contact
with the HPs of competiting hotel, etc.
X - Prepare set of tests in accordance with
the job category
~ paper and pencil
~ test of manual abilities
~ linguistic test
- Establish procedures and operational
manual for personnel management
referring to HP manual on the following
subjects:
~ Recruiting
~ Create employee file Updating with
~ Daily administration Eagle Software
~ End of contract
~ Administration of hotel N/A
managers

X - Establish hotel house rules according

to hotel procedures
 X - Prepare training/info for dept. heads
and section supervisors on :
~ procedures to be followed by
personnel in their section,
~ working conditions and important
points of local legislation,
~ trade union situation, if applicable.
- Establish a management committee
for employee cafeteria and define :
~ number of meals,
~ cost of meals & payment,
~ draw up menus, respect diets,
~ hygiene supervision,
~ cafeteria activities.
- List reports that need to be filled out
for local admin. & annual & monthly
deadlines etc.
X - Draw up outline for an orientation
Breakdown program for new employees according
hours for each to Chain procedure. The section
position group concerning :
~ Chain and hotel objectives,
~ Client segments,
~ Organization of services provided by
sections to be determined by DH during
coordination phase in pre-opening
training plan
X - Draw up a schedule listing, according to
category, benefits accorded to personnel
such as :
~ Meals for employees and/or families,
~ Employee and/or family housing
(and type),
~ Use of hotel restaurants,
~ Use of hotel equipment (sports, etc.),
~ Laundry,
~ Holidays,
~ Parking
X - Prepare welcome booklet for distribution Insertion to staff's
to employees. handbook.
- Plan staff recruiting.
~ When, where, how and with which
department head,
~ Prepare letter formats for
negative response,

~ Prepare standard letter of employment

while waiting for contract to be sent.
X - Prepare files on staff hired. On going
File unsuccessful applications.
Create a file for good applicants not hired
( for replacement, extras)
 X - Establish a book to list all the agreement Need to be revised
signed by hotel management and w/lawyer
employee's representatives since
its creation
- Set up tracking tables for control of :
~ Mendays,
~ Global employee compensation,
~ Turnover,
~ Absenteeism,
~ Other dates
X - Set up a computerized system: Eagle system to be
~ Personnel management, confirmed
~ Training management.
X - Installation of department offices
On Going - Participation in pre-opening meetings on going
of executive committee
On Going - Follow-up of check lists on going
 CHECK LIST AND COUNTDOWN FOR PRE-OPENING ACTIONS
PERSONNEL DEPARTMENT - OPERATIONAL

HOTEL PROJECT : Le Meridien Khao Lak DATE : 2-Jun-10

OPENING DATE : 15 FEB. 2004 MONTH NO.: 11
DEADLINE MONTH BEFORE OPENING PROGRESS STATUS

+6 MONTHS NOTE NO.

-6 -5 -4 -3 -2 -1 DESCRIPTION ACTION NOT STARTED IN PROGRESS COM- PLETED REMARKS
MONTHS
X - Prepare job profile and specifications.

- Adjust manning guide:

~ Productivity data
~ Mendays/manning levels
~ Competitive salaries corresponding to
salary scales established by category
~ Payroll expenditure
~ Food & lodging costs
~ Recruiting schedule in accordance with
operational requirements and training
plans during pre-opening
~ Asses total costs under the following
headings salaries/payroll/training
X - Inform the various departments of the Preparation phase
pre-opening training plan phases:
~ Coordination phase
X > GM objectives on going
X > Definition of standards on going
X > Plan Integration of personnel on going
X > Knowledge environment on going
X > Plan technical operations on going
On Going > Preparation and welcome of on going
department heads
~ Training phase for department heads
and assistants
X > Information on standards, action
plan
X > Role of training for department
heads
X > Prepare training programs and
course materials
X > Follow-up and running of sections
(cleaning receiving equipment).
X > Prep. of employee orientation on
first day
~ Employee training phase:
X > Orientation,
X > Training,
X > Set up sections.
~ Opening phase:
X > Follow-up of on-the-job training.
X > Corrective measures.
X > Duration of each phase.
X > Participants for each phase.
 - Prepare Inter-hotel training
for certain managers without hotel
experience. Decide on the objectives of
the training
X - Organize training sessions with dept.
head and their assistants on:
~ Work regulations,
~ Personnel management procedures, as
appropriate.
X - Create a system for issuing equipment uniform/keys
(knives, tools for the maintenance section) tools/manual
and uniforms and coordinate their purchase
with the departments concerned (kitchens,
technical etc..)
X - Coordinate with each department
timetables for use of cafeteria.
- Ensure that coordination meetings are
carried out in the hotel, plus
communications meeting within each
section
- Plan recruiting phases with the sections ( date, no. of employee for each
X positions).
- Begin recruiting phases.
X > Advertising for Supervisor level
X > Conclude hiring of Supervisor
X > Advertising for rank & file level
X > Conclude hiring of rank & file level
X - Ensure that one set of each item of
equipment used in each department will be
received at the appropriate time as set in
the pre-opening training plan.
X - Prepare a hygiene/security/fire protection
plan for each department.
X - Implement the pre-opening training plan.
X - Determine shifts, timetables, and display
them (normally provided for in the
training plan)
X - Review with section supervisor the
evaluation system for the trial period and
obtain within the time limits set their
reports. Send letters:
~ of renewal in case of successful
trial period.
~ of termination in the case of
unsuccessful trail period.
 CHECK LIST AND COUNTDOWN FOR PRE-OPENING ACTIONS
PERSONNEL DEPARTMENT - LEGAL

HOTEL PROJECT : DATE : 2-Jun-10

OPENING DATE : 15 FEB. 2004 MONTH NO.: 11
DEADLINE MONTH BEFORE OPENING PROGRESS STATUS

+6 MONTHS NOTE NO.

-6 -5 -4 -3 -2 -1 DESCRIPTION ACTION NOT STARTED IN PROGRESS COM- PLETED REMARKS
MONTHS
- Notify the necessary local authorities
of the hotel's existence:
~ Labor agency
~ Social security, other gov't agencies
- Draw up the various models of
employment contracts.
- Check/obtain the necessary authorization
to obtain work permits for expatriates.
- Check on possible restrictions regarding
certain nationalities.
- Check the national and local trade union
situation
~ Union representatives,
~ Collective agreements,
~ Representation in the hotel and
legislation usage relating to this,
~ Elections,
~ Meetings,
X ~ Offices which must be placed at
union disposal,
X ~ Types of demands conflicts,
- Research into group Insurance for
management and non-management
personnel :
~ Medical, death and disability costs,
~ Retirement,
~ Accident while traveling etc. within
the local context,
- Draw up a list of personnel department
obligations regarding administrative labor
organizations

- Are there certain types of employment

reserved for certain categories of people
(handicapped etc.)?
- Check when consultation with personnel N/A
may be necessary. If the hotel signs an
agreement, register it in the book used
for this purpose.
- Check legislation concerning hygiene
and security measures
 CHECK LIST AND COUNTDOWN FOR PRE-OPENING ACTIONS
PERSONNEL DEPARTMENT - PERSONNEL

HOTEL PROJECT : DATE : 2-Jun-10

OPENING DATE : 15 FEB. 2004 MONTH NO.: 11
DEADLINE MONTH BEFORE OPENING PROGRESS STATUS

+6 MONTHS NOTE NO.

-6 -5 -4 -3 -2 -1 DESCRIPTION ACTION NOT STARTED IN PROGRESS COM- PLETED REMARKS
MONTHS
- Recruiting and training of
~ Training Mgr
~ Ass. FIN
~ Secretarial staff, etc.
Define distribution of jobs and responsibilities.
Job description and action plan.
Establish communications channels.
- Plan and purchase Personnel and
Training office equipment
~ Filing cabinets must allow restricted
access to ensure confidentiality
~ Personal computers (word processor,
personnel management software,
training follow-up)
~ Bulletin board
~ Wall planning board
~ Furniture
~ Stationery
~ Training room supplies
~ Audiovisual equipment
- Locker room equipment plan/purchase-
issuing system
X - Plan/purchase of equipment for employee
"game" room
- Plan/purchase of equipment for the
cafeteria
 CHECK LIST AND COUNTDOWN FOR PRE-OPENING ACTIONS
PERSONNEL DEPARTMENT - MARKETING

HOTEL PROJECT : Le Meridien Khao Lak DATE : 2-Jun-10

OPENING DATE : 15 FEB. 2004 MONTH NO.: 11
DEADLINE MONTH BEFORE OPENING PROGRESS STATUS

+6 MONTHS NOTE NO.

-6 -5 -4 -3 -2 -1 DESCRIPTION ACTION NOT STARTED IN PROGRESS COM- PLETED REMARKS
MONTHS
- Apply Corporate Identity Standards when
preparing various stationery supplies (logo)
~ Job application form
~ Contract
~ Procedures
~ Welcome booklet
- Contact with real estate agencies, place
ads etc. to find housing for management
and possibly local personnel.
- Prepare advertisements for
management positions
- Write a general ad giving Information on
the opening of the hotel and inviting
people to a reception presenting:
~ the Chain
~ the hotel
~ future developments.
- Coordinate provision of uniforms in
accordance with the Chain corporate
identity
X - Obtain hotel posters for other posters
cafeteria decor
- Write specific ad for recruiting according
to position or department:
~ newspapers
~ radio
X X - Presence in local hotel schools for : language school
~ Recruiting
~ Subsequent training
~ Use of schools support services
After opening - Publication of an in-house newspaper.
 CHECK LIST AND COUNTDOWN FOR PRE-OPENING ACTIONS
PERSONNEL DEPARTMENT - TECHNICAL

HOTEL PROJECT : DATE : 2-Jun-10

OPENING DATE : 15 FEB. 2004 MONTH NO.: 11
DEADLINE MONTH BEFORE OPENING PROGRESS STATUS

+6 MONTHS NOTE NO.

-6 -5 -4 -3 -2 -1 DESCRIPTION ACTION NOT STARTED IN PROGRESS COM- PLETED REMARKS
MONTHS
- Organize the housing for:
~ Managers,
~ Possibly local personnel,
Purchase of furnishings/crockery/linen.
Draw up an inventory prior to
occupation and on departure.
- Organize transport of management
personnel and later, employees:
~ Minibus (maintenance),
~ Driver,
~ Timetables.
X X - Plan/test equipment received for
Personnel and Training offices:
~ Machine to make hotel badges
(if applicable),

~ Camera to take any necessary photos Digital Camera

in making identity cards for personnel,
(badges)
~ Beverage vending machines for
personnel use,
~ Public telephone for personnel use,
~ Slide/film projectors/VCR
- Equip training room:
~ Location/size,
~ Air conditioning, lighting, soundproofing,
~ Equipment/furnishing,
~ Audiovisual equipment.
- Coordinate Installation of personnel
locker rooms:
Done ~ Check the location and size
(legal requirements)
Done ~ Ensure that a sufficient number of
lockers are purchased (legal
requirements):
Lockers for coats,
Mirrors/decor,
Benches
Plumbing/sanitary equipment/shower
X ~ Establish an issuing system for keys
to locker room lockers.
X ~ Check that hygiene and security
measures are respected.
X ~ Establish corresponding procedures.
X - Equip personnel "game" room if applicable:
~ Furnishings (armchairs, etc.),
~ Television,
~ Ping pong table, etc.
- Coordinate installation of personnel
cafeteria :
~ Check location and surface area,
~ Ensure the purchase of:
Furnishings,
Equipment, (TV)
Decor, MATV head end
X Bulletin board,
Beverage vending machine, etc.
X - Establish staff parking procedure and pass
procedure if appropriate.
X - Coordinate with the section heads on a
hygiene/security/fire program:
~ Legislation,
~ Fire aid training,
~ Liaison with local organizations,
~ Purchase of protective equipment N/A
required by law (protective headgear,
footwear)
- Establish medical service:
~ Equipment, To be coordinate
X ~ First aid box, with House Doctor
X ~ Train personnel in first aid,
X ~ Timetables,
X ~ Emergency procedures.
X - Establish a system of access control to be decided
(punching clock) upon system
confirmation by
OWNCO
X - Access procedure for personnel in
the hotel