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SAP Note & Knowledge Base Article Search: FAQ's & Known Issues

The document provides information on how to search SAP Notes and Knowledge Base Articles using the SAP Solution Search or Attribute Search to find answers and solutions to issues arising from work with SAP products, and includes descriptions of the differences between SAP Notes and Knowledge Base Articles as well as known issues or limitations with the search.

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my291287
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33 views

SAP Note & Knowledge Base Article Search: FAQ's & Known Issues

The document provides information on how to search SAP Notes and Knowledge Base Articles using the SAP Solution Search or Attribute Search to find answers and solutions to issues arising from work with SAP products, and includes descriptions of the differences between SAP Notes and Knowledge Base Articles as well as known issues or limitations with the search.

Uploaded by

my291287
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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September21,20163:05pm

Home>KnowledgeBase&Incidents>SAPNote&KnowledgeBaseArticleSearch

SAPNote&KnowledgeBaseArticleSearch
SAPNotesandSAPKnowledgeBaseArticles(KBA)aresupportdocumentswhichhelpyoufindanswerstoquestionsarisingfromyour
dailyworkwithSAPproducts.
FindnotesusingtheSAPSolutionSearch

SelectnotesusingtheAttributeSearch

TheSAPSolutionSearchenablesyoutofindSAPNotes&KBAs,

TheAttributeSearchintheMySAPNotes&KBAsapplicationlets

SAPCommunityNetwork(SCN)results,SAPSuccessFactors

youretrievenotesbasedonadvancedselectioncriteria,andsave

communityresults,andSAPSybaseSolvedCases.Youcanalso

thesequeriesforfutureuse.Thisishelpfulifyoucarryoutregular

searchforsoftware,incidents,systems,orusers.Onlyrelevant

analysesofrelevantinformation,e.g.identifynotesregardinglegal

resultsarelistedrelatedtoyourrole.

changestowardstheendofyourcompany'sbillingcycles.

OnlineHelp
AttributeSearch(intheMySAPNotes&
KBAsapplication)

FAQ's&KnownIssues

WhatisthedifferencebetweenSAPNotesandSAPKnowledgeBaseArticles?

SAPNotes
80%ofSAPNotescontaincodingcorrections
Solvecomplextechnicalissues
MostSAPNotescontainthedescriptionoftheissuefromabusinessperspectiveaswellasthetechnicalsolution
ImplementationtoolforthecodingcorrectionsisavailabletohelpcustomertoimplementSAPNotes
TranslatedintoEnglish,GermanandJapanese

SAPKnowledgeBaseArticles
Nocodingcorrections
Incidentspecificdocuments
Instantpublishing
Enrichedcontent(embeddedscreenshots)
RatingfeaturestoprovidefeedbackonthequalityofaKBA
ArethereanyknownissuesortemporarylimitationswiththesearchorSAPNotes&KBAs?
Resultlistisprefilteredbyreleasedate:ThedefaultsettingforReleaseDateis5years,i.e.oldSAPNotesorKBAswillnot
belisted(unlessyouchangethisfiltersetting).
Rolespecificsearchresults:Pleasenotethatyourassignmenttoaparticularroleaffects
thelistofsearchrepositories
thenumberofsearchresults.
Forinstance,SAPSuccessFactorsorSAPHANAEnterpriseCloudcustomerswillnotseeSAPNotesthatareonlyrelevant
foranSAPonpremisesolution.
YoucanchangeyourroleassignmentinyourUserProfilesectionofthelaunchpad.
Openresultsinnewwindows:SAPNotes/KBAsthatarefoundusingthesearchtoolcanbeopenedinanewbrowser
windowusingstandardbrowserfeatures,e.g.rightclickingthelinkintheresult.
Notes/KBAsnotfoundvianumber:IfyoucannotfindaparticularSAPNote/KBAusingitsnumberassearchcriteria,most
likelythisnoteisonewithlimitedavailability.IfyouneedaccesstosuchanSAPNote,pleaselaunchitdirectlyusingtheURL
https://launchpad.support.sap.com/#/notes/[note_number].
Sortingtheresultlistbydate:Thisispossibleusingtheicontotherightofthefilters.
Facets:Moreoptionstofiltersearchresultlists(e.g.byproduct)arecurrentlybeingidentified.
Completenessofsearchrepositories:Soonthesearchtoolwillretrieveresultsfromfurtherexternalsites,e.g.product
documentationontheSAPHelpPortal.
"Allpage":Onepagewilldisplayallrelevantresults,regardlessoftheirrepository,ataglanceforeasyconsumption.Adrop
downwillallowpreselectionofaparticularsearchrepositorybeforeconductingasearch.
Integrationofmoreobjecttypes:Inthefuture,thesearchwillfindevenmorecustomerspecificresults,e.g.installations.
Bestbets:Forcommonqueries,ahandcreatedlistofmostlikelyresourceswillbelistedabovetheresultlistinthefuture.

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