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The Modal Hotel - Task 1.

The Modal Hotel has two outdoor pools and a spa. It is located within a 5-minute walk of the local night market. As the new manager, you must establish rules for guests and staff. Guests must check out by 12 pm and notify the hotel in advance if staying longer. Smoking is not permitted inside rooms. WiFi is free for all guests. Staff can work rotating shifts, including weekends, and are entitled to annual leave as required by law.

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marlly galvis
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1K views2 pages

The Modal Hotel - Task 1.

The Modal Hotel has two outdoor pools and a spa. It is located within a 5-minute walk of the local night market. As the new manager, you must establish rules for guests and staff. Guests must check out by 12 pm and notify the hotel in advance if staying longer. Smoking is not permitted inside rooms. WiFi is free for all guests. Staff can work rotating shifts, including weekends, and are entitled to annual leave as required by law.

Uploaded by

marlly galvis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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THE MODAL HOTEL

The Modal Hotel features two outdoor pools in beautifully landscaped


grounds. It also has a spa and two restaurants. It is a 5-minute walk
from the night market.
You have just taken over the management of the hotel. Complete the
following information and decide what the rules are going to be in your
hotel, use must, mustnt, have to, dont have to, can and cant.

Examples:
Guests must check out before 12 pm.
Guests have to leave their key when
they go out.
Staff can have sick leave.

Guests
Checking in and out
Check out before 11am/12
pm?
.check in after 1 pm / 2
pm?
.pay by cash / credit card?

Rules

Guests must leave or enter before 12.00pm


The staff, must check if the hotel doors are secure.

The staff, must establish the payment facilities for its customers.
.If a guest wants to stay
longer?
. Cancellation cost?

Rooms

Guest must notify in advance to the reception of your stay longer.


costs for each type of room , according to the required service will
have be established
Rooms must be classified according to the needs of our guest ,
must not be disorderly and misuse rooms for our guests.

.smoking in the room?


Health standards which regulate that guests can not smoke inside
the hotel will be established.
.Wi-Fi Access? Cost?
the internet in the hotel , will have no cost , will be free for our
guests
.TV channels?

Staf
Working hours

. Work weekends (how


often?)
. Holiday leave (how
often?)

TV will have to be free for our guests, but not for alternative to
hotel guests.
Rules
Staff can start the work from 6:00 a.m. to 12:00 p.m. on rotating
shifts.
Weekends have will be worked normally, with rotating shifts and
one day of rest in the week.
Have vacation annual leave, according to legal parameters are

established.
. Work evenings (how
often?)

Working hours can be rotating shifts will be tomorrow afternoon ,


evening
.

.If staff are sick?


The employer will have to provide health insurance, where they
can serve the worker and if necessary provide disability if this
requires.

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