EMC

VNX Family Monitoring and

Reporting
Version 2.2

User Guide
P/N 300-014-420
08

Copyright 2016 EMC Corporation. All rights reserved. Published in the USA.
Published February 2016
EMC believes the information in this publication is accurate as of its publication date. The information is subject to
change without notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any
kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability
or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication
requires an applicable software license.
EMC2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and
other countries. All other trademarks used herein are the property of their respective owners.
For the most up-to-date regulatory document for your product line, go to EMC Online Support
(https://support.emc.com).

EMC VNX Family Monitoring and Reporting 2.2 User Guide

Contents

Preface
Chapter 1

Introduction
Summary of VNX Family Monitoring and Reporting ........................................ 8
Dashboards and Reports......................................................................... 9
Database and Analytics......................................................................... 10
Administration ...................................................................................... 10
Architectural Overview ................................................................................ 10

Chapter 2

Installing
Environment and system requirements ....................................................... 12
Host system requirements..................................................................... 12
Browser Requirements .......................................................................... 12
Supported Platforms ............................................................................. 13
Supported Languages ........................................................................... 13
Installing on Windows ................................................................................ 13
Installing on Linux ...................................................................................... 14
Deploying as a vApp.................................................................................... 14
Upgrading the vApp .................................................................................... 15
Pre-requisites........................................................................................ 15
Update Linux Components .................................................................... 16
Stage VNX Family M & R components on the VNX M & R VM deployed using
the vApp Installer .................................................................................. 16
Configuring the user process limits for Linux
(Linux binary installs only) ........................................................................... 16
System start................................................................................................ 17
Uninstalling ................................................................................................ 18
Upgrading................................................................................................... 18
Version 1.x to 2.x .................................................................................. 18
Version 1.x to 1.x and 2.x to 2.x ............................................................ 19

Chapter 3

Administration tasks
About Home Page .......................................................................................
Managing licenses ......................................................................................
Managing User Accounts.............................................................................
Viewing Storage Systems ............................................................................
Adding/Editing a System.............................................................................
Registered Systems Page ......................................................................
Configuring Mail..........................................................................................
Alerting.......................................................................................................
Data Enrichment .........................................................................................
Chargeback...........................................................................................
Backing up your system ..............................................................................
Backing up the database.......................................................................
Backing up the configuration files .........................................................
Retention parameters..................................................................................

Chapter 4

22
23
24
26
26
27
27
28
31
31
35
35
35
36

Viewing Reports
The web portal ............................................................................................ 38
Search for components ............................................................................... 40
Display options ........................................................................................... 41

Contents

Export reports .............................................................................................

Report tools ................................................................................................
The Report Wizard .................................................................................
Example of creating a report with the Report Wizard ..............................
Scheduling Reports.....................................................................................

Chapter 5

43
44
45
46
47

Troubleshooting
Common Issues .......................................................................................... 50
Resetting Alerts........................................................................................... 50
Resetting the Alert email text................................................................. 51

Appendix A

Available reports and metrics

VNX Block/CLARiiON (All Reports) .........................................................
VNX File / Celerra (All Reports) ..............................................................
...................................................................................................................
VNXe (All reports)..................................................................................

Appendix B
Index

Communication Ports

53
55
55
56

Preface

PREFACE

As part of an effort to improve its product lines, EMC periodically releases revisions of its
software and hardware. Therefore, some functions described in this document might not
be supported by all versions of the software or hardware currently in use. The product
release notes provide the most up-to-date information on product features.
Contact your EMC technical support professional if a product does not function properly or
does not function as described in this document.
Note: This document was accurate at publication time. Go to EMC Online Support
(http://support.emc.com) to ensure that you are using the latest version of this document.

Purpose
This document describes how to configure and use the EMC Monitoring and Reporting
Suite.

Audience
This document is intended for VNX and VNXe storage administrators and IT generalists
who will be involved in managing VNX Family Monitoring and Reporting.

Conventions used in this document

EMC uses the following conventions for special notices:



DANGER indicates a hazardous situation which, if not avoided, will result in death or
serious injury.



WARNING indicates a hazardous situation which, if not avoided, could result in death or
serious injury.



CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.



NOTICE is used to address practices not related to personal injury.
Note: A note presents information that is important, but not hazard-related.

Preface

IMPORTANT
An important notice contains information essential to software or hardware operation.

Typographical conventions
EMC uses the following type style conventions in this document:
Bold

Use for names of interface elements, such as names of windows, dialog

boxes, buttons, fields, tab names, key names, and menu paths (what the
user specifically selects or clicks)

Italic

Use for full titles of publications referenced in text

Monospace

Use for:
System output, such as an error message or script
System code
Pathnames, filenames, prompts, and syntax
Commands and options

Monospace italic Use for variables.

Monospace bold

Use for user input.

[]

Square brackets enclose optional values

Vertical bar indicates alternate selections the bar means or

{}

Braces enclose content that the user must specify, such as x or y or z

...

Ellipses indicate nonessential information omitted from the example

Where to get help

EMC support, product, and licensing information can be obtained as follows:
Product information For documentation, release notes, software updates, or
information about EMC products, go to EMC Online Support at:
http://support.emc.com
Technical support Go to EMC Online Support and click Service Center. You will see
several options for contacting EMC Technical Support. Note that to open a service request,
you must have a valid support agreement. Contact your EMC sales representative for
details about obtaining a valid support agreement or with questions about your account.

Your comments
Your suggestions will help us continue to improve the accuracy, organization, and overall
quality of the user publications. Send your opinions of this document to:
[email protected]

EMC VNX Family Monitoring and Reporting 2.2 User Guide

CHAPTER 1
Introduction
This introduction includes the following topics:

Summary of VNX Family Monitoring and Reporting .................................................... 8

Architectural Overview ............................................................................................ 10

Introduction

Introduction

Summary of VNX Family Monitoring and Reporting

EMC VNX Family Monitoring and Reporting is a software solution that extends Unisphere
element manager capabilities by providing unified performance and capacity trending
information of VNX and Next-Generation VNXe storage systems. This solution
complements Unisphere health alerts and Unisphere Analyzer.
VNX Family Monitoring and Reporting automatically collects Block, File, and VNXe storage
statistics. It also collects configuration data and stores it in a database that can be viewed
through dashboards and reports. This solution can retrieve information from one or
several VNX, Next-generation VNXe, CLARiiON, and Celerra storage systems
qualified for support. Monitoring and Reporting is a versatile solution to help you
understand storage utilization and workload patterns. It also helps with problem
diagnosis, trend analysis, and capacity planning.
The VNX Family Monitoring and Reporting web portal is a comprehensive dashboard that
provides multiple ways to access reports quickly and effectively using the navigation tree,
search engine, global views, and drill-down facilities. For example, the System Summary
shows the hardware model, operating environment version, system-level aggregated
capacity utilization, and performance overview. Drill-down into Block storage shows lower
level reports such as pools, LUNs, FAST Cache, and FAST VP. The graphical user interface
allows you to filter, sort, search, and link to other views to determine the cause-and-effect
relationships.
The dashboard views are categorized by key topics such as Inventory, Performance,
Capacity, Situations to Watch, Top N Reports, Service Levels, and Trending and
Forecasting. These views include targeted and most active reports, technical graphs and
tables, visual alerts against thresholds, key performance indicators, deviation analysis,
and forecasting to help you plan for future growth. All reports display the latest available
collected data and historical data. Historical data is aggregated over time as it ages
according to the retention policy.
VNX Family Monitoring and Reporting provides a set of preconfigured reports, known as
the ReportPack. You can export reports into various formats, change the report
configurations, change the dashboard views, and save reports to your favorites.

EMC VNX Family Monitoring and Reporting 2.2 User Guide

Introduction

Dashboards and Reports

VNX Family Monitoring and Reporting includes the following features:

Out-of-the box Dashboards summarize information in the form of graphs, charts, and
tables. Dashboards enable you to quickly pinpoint utilization and performance
problems. From this top perspective, you can drill down to underlying reports to get
more detailed views of a selected component. Individual users can arrange the layout
of the dashboard to suit business requirements.

A multitude of specific reports present information specific to one component or a

group of components. The web portal provides users with several tools to refine the
presented data and visualize it from different angles for better troubleshooting.

Reports can run on-demand. Report options include graphs and tables and output formats
include CSV, XLS, XML, and PDF.
Built-in dashboards and reports include:
VNX Block Reports

VNX File Reports

Capacity utilization of one or multiple VNX

systems

File storage capacity utilization of one or

multiple VNX systems

Block services summary of one or multiple VNX

systems

File services summary of one or multiple VNX

systems

SP utilization and performance

(File) Storage pool capacity

Cache performance

File system capacity. including snapshot

utilization and compress/deduplication savings

FAST Cache performance

File system capacity forecast

FAST VP performance by tier

DataMover CPU utilization and performance

(CIFS/NFS)

Storage pool capacity and performance,

including thin oversubscription

DataMover file system capacity, including

snapshot utilization and
compress/deduplication savings

RAID group capacity and performance

VDM file system capacity, including snapshot

utilization and compress/deduplication savings

LUN capacity and performance

Top N users performance (DataMover,

CIFS/NFS)

Disk capacity and performance

Top N file systems performance (DataMover)

Port utilization and performance

Replication session (DataMover, VDM)

Top N active hot spots

Performance baseline deviation
Compressed LUNs Summary
SnapShots Summary

For a summary of VNXe reports, refer to Appendix A.

Summary of VNX Family Monitoring and Reporting

Introduction

Database and Analytics

As hundreds of raw metrics are collected from storage systems and stored in the database
for aggregation, normalization, and correlation, Monitoring and Reporting continuously
processes the data to perform statistical analysis and evaluate pre-configured KPI
thresholds as Block, File, and VNXe metrics are collected.

Administration
The Administration area is where the Monitoring and Reporting administrator manages
day-to-day tasks from a simple web interface. This allows you to manage user roles and
profiles, monitor the health of the Monitoring and Reporting server, see the status of
servers, execute tasks, configure Alerts and Chargeback, and perform install and upgrade
operations.

Architectural Overview
The Monitoring and Reporting architecture includes the following components:
The Data Collector

Collects data, in an agentless way, from one of multiple systems.

The Data Repository

Stores the data collected from the data sources. The database module is
self-maintaining and provides multiple automations. For example, data
aggregation is performed for report acceleration and data retention is
managed for storage optimization.

The Web Portal

Displays operations, engineering, and management dashboards to users.

Users have multiple ways to access information quickly and efficiently
using a navigation tree, search engine, report wizard, or drill-down
facilities.

Please refer to Appendix B, Communication Ports, for the list of ports used by the
application.

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EMC VNX Family Monitoring and Reporting 2.2 User Guide

CHAPTER 2
Installing
This chapter discusses information and procedures for the following topics:

Environment and system requirements ...................................................................

Installing on Linux...................................................................................................
System start............................................................................................................
Uninstalling ............................................................................................................
Upgrading ...............................................................................................................

Installing

12
14
17
18
18

11

Installing

Environment and system requirements

The host system on which VNX Family Monitoring and Reporting is installed must meet the
minimum requirements outlined in the following sections.

Host system requirements

The VNX Family Monitoring and Reporting software must be installed on a Windows Server
2008 R2, Windows Server 2012 R2, or a Linux (RedHat or CentOS) dedicated server. The
operating system should be the latest version recommended by the vendor.
Naviseccli must be installed on the VNX Family Monitoring and Reporting host system for
VNX systems as Naviseccli commands are used to communicate with the storage array.
EMC recommends installing the latest version of Naviseccli for the latest storage system
model which you are monitoring with Monitoring and Reporting. For more information on
Naviseccli and operating environment compatibility, refer to the release notes for your
storage system or the E-Lab Interoperability Matrix on EMC Online Support.
The host system must meet the following hardware requirements:
1 system

2 CPU cores, 8GB RAM, 200GB of disk space.

2-3 systems

4 CPU cores, 16 GB RAM, 400 GB of disk space.

Up to 10 systems

8 CPU cores, 32 GB RAM, 600 GB of disk space.

Monitoring and Reporting can run as a guest VM in a virtualized environment.

Browser Requirements
The VNX Family Monitoring and Reporting web portal is compatible with the following
browsers:

12

Internet Explorer 9 and 10

Firefox (latest)

Chrome (latest)

Safari 5.1.1 or later

EMC VNX Family Monitoring and Reporting 2.2 User Guide

Installing

Supported Platforms
VNX Family Monitoring and Reporting is compatible with array products listed in the
following table:
Model
VNXe 3200

Operating Environment
VNXe OE 3.0
VNXe OE 3.1.0, 3.1.1

VNX 5200, 5400, 5600, 5800, 7600, 8000

OE for File 8.1

OE for Block 5.33

VNX 5100, 5300, 5500, 5700, 7500

OE for File 7.0, 7.1

OE for Block 5.31, 5.32

VNX Gateways VG10, VG50

OE for File 8.1

VNX Gateways VG2, VG8

OE for File 7.0, 7.1

CLARiiON CX4-120, CX4-240, CX4-480, CX4-960

FLARE OE 4.30

Celerra NX4, NS-120, NS-480, NS-960

DART OE 5.6, 6.0

Supported Languages
The VNX Family Monitoring Reporting software is available in the following languages:

English

French

For more information on setting user language preferences, refer to Edit user settings.

Installing on Windows
To install Monitoring and Reporting on Windows:
1. Double-click the install icon.
2. On the Welcome screen, click Next.
3. Read the license agreement and click I Agree.
4. Confirm the default location of the program files or click Browse to choose a different
location.
5. When the installation completes successfully, click Next.
6. Click Finish to close the set up wizard and to launch Monitoring and Reporting.

Installing on Windows

13

Installing

Installing on Linux
To install Monitoring and Reporting on Linux:
1. Open a terminal session with the root user on your server.
2. Locate the installation package you downloaded.
3. Change the permissions of the installer so you can execute it. This example is for Linux
64 bit:
# chmod +x setup-linux-x86_64-v22.sh

4. Run the script:

# ./setup-linux-x86_64-v22.sh

5. Read the EULA and press y to accept it. To scroll through the EULA, use the space bar.
6. Press Enter to accept the default directory or enter another location and y to confirm.
Enter the installation directory [/opt/VNX]:

7. Press Enter to accept the default account name or enter another one if you prefer.
Enter the user account we should create and use [vnx]:

8. Press Enter to accept the default location of service scripts or enter another location.
Enter the service scripts directory [/etc/init.d]:

9. Press Enter to accept the default location of runlevels scripts or enter another location.
Enter the runlevels base directory (containing rc[0-6].d/) [/etc]:

10. After the installation completes, read the Readme.

Deploying as a vApp
Note: Some of the vSphere menu navigation options described in this guide may vary
slightly from the options you see in vSphere. Refer to the VMware documentation for
details.
1. Download the VNX Family Monitoring and Reporting vApp files from EMC Online
Support.
2. Open the vSphere Client and connect to the vCenter server that manages your VMware
environment.
3. Select the resource pool where you want to deploy the VMs for VNX Family Monitoring
and Reporting.
4. Select File > Deploy OVF template to launch the Deploy OVF Template wizard.
5. On the Source screen, locate the M & R ovf file and click Next.
Sample: VNX_MnR_2.2.0_1VM_vApp.ovf
6. On the OVF Template Details screen, review the details and click Next.
7. Review the license agreement, click Accept, then click Next.

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Installing

8. On the Name and Location screen:

a. Accept the default name, or type a name for the appliance.
b. Specify the location for the appliance within your VMware environment.
c. Click Next.
9. Select the host or cluster where you want to run the deployed template and click Next.
10. On the Storage screen, select the destination storage for the virtual machine files and
click Next.
11. In the Disk Format step, select the storage space provisioning method and click Next.
Note: It is recommended that you use the Thin Provisioning format if the vApp will be
deployed in a high-performance environment.
12. In the Network Mapping step, select a destination network that has an IP Pool
associated with it for the VM and click Next.
13. In the IP Address allocation step, choose the IP allocation policy and IP protocol to
use, then click Next.
14. In the Properties step, provide the values for the VM and click Next.
15. In the Ready to Complete step, review the list of properties for the appliance and click
Finish.
Note: You can also optionally select the Power on after deployment check box to power on
the VM automatically once the deployment is complete.

Upgrading the vApp

Pre-requisites

Note the name of the VNX M & R VM

Take snapshots of the VNX M & R VM. Ensure that the datastore where the VM is
running has sufficient free space for the snapshots. Consult your VMware
administrator for more information.

Ensure that a login with root credentials is available.

1. Download the updated VNX Family Monitoring and Reporting vApp files from EMC
Online Support.
2. Validate that the checksum matches by clicking the Checksum link on the download
page and using a local utility such as md5sum to generate the checksum.
Note: Any changes that were made to the default firewall configuration by editing
etc/sysconfig/SuSEfirewall2.d/services/mr will be overwritten during the
upgrade with the original default configuration. Make a copy of this file so that you can
again make the firewall configuration updates using the

Upgrading the vApp

15

Installing

usr/sbin/enable_firewall_port.sh script. This will preserve the custom

configuration for all future upgrades. Run enable_firewall_port.sh for instructions
on how to use the script.

Update Linux Components

To update the Linux components, complete the following steps for the VNX M & R VM.
1. Upload the VNX_MnR_2.2.0.0_vApp_Update.zip file to a temporary directory
on the VM using a tool such as SCP.
2. Log into the VM host as root.
3. Extract the zip file #unzip VNX_MnR_2.2.0.0_vApp_Update.zip.
4. Navigate to the applianceUpdate directory.
5. Run the applianceUpdate script ./applianceUpdate.
IMPORTANT
On the hosts, a firewall modification occurs. This modification may result in error
messages such as FATAL: Could not load
/lib/modules/2.1.101--0.35-default/modules/dep: No such file or
directory after the modified firewall is reloaded, but before the upgrade script
completes. These error messages can be safely ignored.

Stage VNX Family M & R components on the VNX M & R VM deployed using the vApp
Installer
1. Log into the VM as root.
2. Navigate to the usr/MnR_Source directory and run the post-install script:
./post_install_sh
3. Answer the questions presented in the wizard.

The new packages are installed in the /opt/APG/Tools/Module-Repository

directory. If you have an installation without any other Linux or Windows servers,
your system is now prepared for update. If you have any additional Linux servers
deployed using the VM vApp, run the steps above on each of the deployments.

Configuring the user process limits for Linux

(Linux binary installs only)
For large deployments, increase the user process limits for the Monitoring and Reporting
user account to a maximum of 65534. This modification enables Monitoring and
Reporting services to open 65534 files and 65534 processes when needed.
1. Open a terminal session with the root user on your server.
2. Open the /etc/security/limits.conf file.
3. Add the following lines for the Monitoring and Reporting user (vnx or another name):
16

EMC VNX Family Monitoring and Reporting 2.2 User Guide

Installing

vnx
vnx
vnx
vnx

hard
soft
hard
soft

nofile 65534
nofile 65534
nproc 65534
nproc 65534

4. Save the file.

5. Type the following commands from the /bin directory of the installation to restart
Monitoring and Reporting services (for example, from the /opt/VNX/bin directory):
./manage-modules.sh service stop all
./manage-modules.sh service start all

5. Issue the following command to verify the changes:

# su vnx -c 'ulimit -n -u'

System start
At the end of the installation process, system services are started and your default
browser is opened to the URL where you can start configuring your system for data
collection.
If you installed VNX Family Monitoring and Reporting on a Linux server, your browser will
not open automatically. Point your browser to http://<server-name>:58080/VNX-Config to
access the configuration page, replacing <server-name> with the name or IP address of the
server where you installed the software. Monitoring and Reporting is a web application.
You can access the web portal from systems on the network that can communicate with
the Monitoring and Reporting server at this URL: http://<server-name>:58080/VNX-MR.
IMPORTANT
The first time you log in, the default user name is admin and the default password is
changeme.
See Chapter 3, Administration tasks, for detailed information on how to configure and
troubleshoot your system.

System start

17

Installing

Uninstalling
To uninstall Monitoring and Reporting for Windows:
1. Go to Start > Control Panel > Uninstall a program.
2. Double-click on the program icon. Proceed through the uninstall wizard.

To uninstall Monitoring and Reporting for Linux:

1. Go to the executable directory
cd /opt/VNX/bin:

2. Stop services
./manage-modules.sh service stop all

3. Remove services
./manage-modules.sh service remove all

4. Remove the distribution

cd /opt
rm -Rf VNX

Upgrading
IMPORTANT
If your Naviseccli files are installed in a custom location other than the default [Example:
C:\Program Files (x86)\EMC\Navisphere\bin\naviseccli], ensure you have reset the path to
the correct custom location after an upgrade. See the Registered Systems Page for more
information.

Version 1.x to 2.x

There are two different methods of upgrading from a 1.x to 2.x version of Monitoring and
Reporting: In-place upgrade and Fresh Installation (on a new host system). Select the
method that best suits your needs.
Note: Chargeback will need to be reconfigured when upgrading to 2.x through either
method.

In-place upgrade
The in-place upgrade for 1.x to 2.x versions of Monitoring and Reporting will preserve
custom configuration settings including system settings, alerts, users, and scheduled
reports, but will not preserve historical data collected by the 1.x version of Monitoring and
Reporting.
1. Download Monitoring and Reporting for the VNX Family 2.0 from EMC Online Support.

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Installing

2. Follow the procedures for installation for your host system, as described in English
or Installing on Linux.
3. Reconfigure Chargeback, if previously set up on the 1.x instance.
IMPORTANT

Historical data from 1.x will be preserved on the 1.x host system in the following
location: Databases/MySQL/Default/data/apg_bak. This data will not be fully
readable by the 2.x instance of Monitoring and Reporting, but can be later moved to
and accessed by a host system running Monitoring and Reporting 1.x. As this folder
can take up considerable file space, it is recommended that you remove or archive
this folder if you do an in-place upgrade to 2.x.

Fresh Installation
Fresh installation of Monitoring and Reporting 2.x will require a separate host system from
that which is running Monitoring and Reporting 1.x. Running Monitoring and Reporting 1.x
and 2.x on two separate systems is recommended if you need to preserve and access
historical data from 1.x. You can discontinue use of the first host running 1.x once the 2.x
instance has collected sufficient historical data for your system(s).
1. On the 1.x host system, stop the VNX Collector service. Leave all other services
running.
2. On a new system, download Monitoring and Reporting 2.x from EMC Online Support.
3. Follow the procedures for installation for your host system, as described in English
or Installing on Linux.
4. Reconfigure all previously customized settings, including system settings, alerts, user
settings, Chargeback, and scheduled reports.

Version 1.x to 1.x and 2.x to 2.x

To upgrade Monitoring and Reporting, follow the same procedure used for installation. The
system will automatically recognize that a previous version of Monitoring and Reporting is
already installed and will proceed in Upgrade Mode.
Note: After an upgrade, you will need to use the default credentials, user name admin and
password changeme, when you initially log in.

Upgrading

19

Installing

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EMC VNX Family Monitoring and Reporting 2.2 User Guide

CHAPTER 3
Administration tasks
This chapter discusses administration tasks including:

About Home Page ...................................................................................................

Managing licenses ..................................................................................................
Managing User Accounts.........................................................................................
Viewing Storage Systems ........................................................................................
Adding/Editing a System.........................................................................................
Alerting...................................................................................................................
Data Enrichment .....................................................................................................
Backing up your system ..........................................................................................
Retention parameters..............................................................................................

22
23
24
26
26
28
31
35
36

These functions are available only to the VNX Family Monitoring and Reporting
administrator

Administration tasks

21

Administration tasks

About Home Page

The home page is where you conduct certain administrative tasks related to your VNX
Family Monitoring and Reporting software solution. These tasks include adding and
managing systems and licenses, configuring global mail settings, and starting/stopping
services. The home page shows the server system resource utilization, database storage
utilization, and status of services that are performing various Monitoring and Reporting
tasks.

The navigation on the left allows you to quickly go to the page dedicated to the specific
action.

22

Home

View system status, system storage consumption, and service statuses. From the
service section, you can click a given service to start or stop it.

Licenses

Request permanent licenses, install and delete licenses.

Systems

List configured systems with their main properties. From this section, you can
click on a given system to edit it.

Add New

Create a new system entry and open the corresponding configuration page.

EMC VNX Family Monitoring and Reporting 2.2 User Guide

Administration tasks

The home page also shows data storage usage and allows you to control the services
required to operate the application. The following table lists the system services and their
functions.
Alerting

Controls alert services

Backend

Receives raw data from the collection service and prepares data to be
stored in the database.

Collecting

Controls data collection.

Database

Database service.

Event Processing

Receives raw data from collectors and computes TopN aggregates.

Gateway

Communication gateway for Monitoring and Reporting services.

Scheduler

Used to control processes that need to be run on a regular schedule.

Web Portal

Web container hosting the user interface.

Managing licenses
When you first install Monitoring and Reporting software, temporary licenses allow you to
work for 90 days. During this period, you must request permanent licenses and install
them for continuous monitoring and reporting of your storage systems.
From the management page, click Licenses on the navigation tree to access licensing
options.
From the licensing page, you can Request Permanent Licenses, Upload Licenses that you
have received, see which licenses are installed, and Delete licenses if needed. The search
box allows you to look for specific words in the license names or descriptions.

To add a license

1. Click Upload licenses.

2. Browse and select the zip file that you have received from EMC.
3. Click Ok.

To delete a license

1. Click the corresponding checkbox to select the license, or use All / Invert / None to
refine your selection.
2. Click Delete.

Managing licenses

23

Administration tasks

Managing User Accounts

VNX Family Monitoring and Reporting allows the creation of up to nine user accounts in
addition to the default admin account, for a maximum of up to 10 users. Simultaneous
user connections are unlimited.
There are two types of users: Normal User and Global Administrator. There can be only one
Global Administrator for each Monitoring and Reporting license. The Global Administrator
role is the default role created when you install Monitoring and Reporting. The
administrator can create and manage other users.

Adding a new user

1. To add a new user, navigate to the Administration page and click Users.
2. Click New User.
3. Enter the required User Data fields. Note that Title, First Name, Last Name, and Email
Address are optional fields. In order for a user to receive automated emails from
Monitoring and Reporting, such as Schedule Reports, the Email Address field must be
complete.

Edit an existing user

1. To edit an existing user, click on the user in the users list.

2. Click Edit.
3. From the User Modification page, edit the User Data fields.
Additional User Account Management tasks are described in Table 1, User Account
Management Tasks.
Table 1 User Account Management Tasks
User Management Task

Description

Edit

Edit User Data.

Copy

Copy a user to a new row. You will be required to enter the User Data.

Test User

Test and preview user settings by logging in as if you were that user.

Disable

Disable a user. Disabled users cannot log into the system.

Delete

Delete the user.

IMPORTANT
To reset user passwords, follow the instructions in Edit an existing user to update the
password fields under User Data.

Edit user settings

1. On the main dashboard page, click Settings.

2. On the User Data tab, edit user settings, including name, password, and email
address.
3. Click Save.

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Administration tasks

Edit user reporting

preferences

1. On the main dashboard page, go to Settings.

2. On the Preference tab, edit the default language and Report Auto Refresh Rate, then
click Save.

Managing User Accounts

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Administration tasks

Viewing Storage Systems

The Systems section presents you with a global picture of the storage systems that are
monitored by your application. Each defined system will have its entry in this table.
Click on a system to view detailed information or edit a systems characteristics. The Add a
New System button on the Registered Systems page or the Add New option of the
navigation tree will open an empty configuration page where you can define a new system.

Adding/Editing a System
The Adding a System and Editing a System pages are where you specify the information
required in order for Monitoring and Reporting to access your storage systems. You need
to specify a unique name that will be used to identify this storage system and the type of
data collection - Integrated Unified, Unified, Block-only or File-only - that should be
applied to this unit. For Gateway systems, the data collection type should be File. Unified
data only applies to integrated VNX systems that contain both block storage (SAN) and file
storage (NAS) hardware components. Integrated Unified systems applies only to
Next-Generation VNXe systems (VNXe3200). Mandatory fields are indicated with a red
asterisk. Supported legacy CLARiiON CX4 and Celerra NS systems can also be added from
this screen.
Note that it can take a few minutes before you can see information from a newly added
system in the reporting portal. The software needs to poll the new system at least once to
add metric information to the database.
When adding a system to Monitoring and Reporting, a Block or VNXe user account with the
role of Operator is required to collect the configured Block data. A File local user account
(such as nasadmin) is required to collect the configured File data. The selected user must
be able to connect to the system using ssh for the collection mechanism to work, using
group (role) administrator, fullnas, root, or storage. The VNX or CLARiiON array must be
configured with Statistics logging enabled in order to provide all metrics to VNX
Monitoring and Reporting.
Block Collecting Information:
SP A/B IP

The IP address of each storage processor (A and B).

User Scope

Authentication scope. Global, local or LDAP.

Naviseccli Username

Username to be used to connect to Unisphere.

Naviseccli Password

Password to be used to connect to Unisphere.

File Collecting Information:

26

Control station IP

The IP address of the Control Station.

Username

Username to be used to connect to the Control Station.

Password

Password to connect to the Control Station.

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Administration tasks

VNXe Collecting Information

Host

The IP address used to reach the VNXe server.

Username

VNXe username.

Password

VNXe password.

Registered Systems Page

The Registered Systems page allows you edit the Naviseccli path and edit the polling
intervals for both capacity and performance metrics (5, 15, or 60 minutes). The polling
interval determines how often Monitoring and Reporting queries the storage systems for
updated metrics. You can also Add a New System from this page, and manually refresh the
data using the Retrieve missing information button.

Configuring Mail
VNX Family Monitoring and Reporting offers the option of emailing reports and alerts to
users. This requires configuration of a valid SMTP (mail) server.
1. In the main configuration page, click the Global Settings button.
2. In the SMTP Host box, enter the name or IP address of the mail server. This may
require the help of your local system administrator, especially if the default port 25
does not work or if the mail server requires a specific authentication scheme.
IMPORTANT
In order to receive emails, user profiles must include a valid email address.

Configuring Mail

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Administration tasks

Alerting
There are a variety of predefined alerts, which you can configure to trigger based on when
certain performance thresholds are violated. You can also configure the alerts to trigger for
only certain components, such as specific LUNs or SPs. Alerts are sent to Monitoring and
Reporting users by email or captured by SNMP trap.
For example, for the LUN Response Time alert, you can set up an alert to trigger whenever
a LUN response time is greater than 1 millisecond. Although the alerts are pre-defined, the
threshold value and operator are set by the user. You can further configure this alert to
trigger only when this threshold is surpassed for specific LUNs on specific systems.
There are five main components to configuring alerts: Configurable Data Filtering, where
you can apply the alert to only certain components, Constant Comparator Operation,
where the threshold condition is configured, Mail Action, where the email action is
configured, SNMP v1Trap: SNMP Trap - Set, where the SNMP trap information is set, and
SNMP v1 Trap: SNMP Trap - Clear, where the SNMP information is re-entered in order to
clear the trap when the alert condition is no long occurring.
Note: Monitoring and Reporting does not support customization of community strings.
The community string is enforced as default.
IMPORTANT
In order to receive email alerts, you must have email configured. Refer to Registered
Systems Page for more information.

Enabling Alerts

1. Go to the Administration page.

2. Select Alerting under Modules > Miscellaneous. A new browser window will appear.
3. Click Alert definitions in the menu tree on the left, or click Local Manager in the
central pane.
4. Click directly on the row for the alert and select Enable. You will see an Operation
Successful pop-up message when the alert has been enabled.
You will also notice that when clicking on the alert again, the Enable option will be
replaced by the Disable option.

Configuring Alerts

1. Click on the alert name on the Alert Definitions page and select Configure. You can
also click on the alert name in the alert tree to go to the configuration page for that
alert.
2. In the Configurable Data Filtering section, you can enter the specific components
to which to apply the alert threshold.
a. To apply the an alert to all components, leave the Selection drop-down option set
to all.

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b. To apply the alert to only certain components, set the Selection drop-down to
some. Click the Add values button. A pop up window will appear, displaying all
components to which you can apply the alert. Use the checkboxes to select the
components and click Ok. This window also has a search bar which enables you to
search for your components more quickly.
For example, for the LUN Response Time alert, you can select which LUNs to which
you want to apply the alert.

3. In the Constant Comparator Operation section, enter the Constant value of the
threshold condition and the Operator. For the list of available operators, refer to
Table 2, Available Operators,. For the list of constant value units for each alert,
refer to Table 3, Alert Constant Value Units,.
Table 2 Available Operators
Operator

Description

<

Less than

<=

Less than or equal to

Equal to

>

Greater than

>=

Greater than or equal to

!=

Not equal to

4. In the Mail Action section, enter the email address of the user(s) to whom the alert
should be sent. Recipient email addresses should be separated by a comma.

Alerting

29

Administration tasks

5. In the SNMP v1 Trap: SNMP Trap - Set section, enter the Host IP address and Port
for the SNMP Trap.
6. In the SNMP v1 Trap: SNMP Trap - Clear section, reenter the Host IP address and
Port. This will clear the trap when the alert condition is no longer being met.
7. Click Save.
IMPORTANT
Generally, you should not change the default Message template for the Alert emails. The
contents of the message are designed to tell you exactly where the alert condition has
been violated and the actual value which triggered the alert. For information on how to
reset the Alert email message, refer to Resetting the Alert email text on page 51.

Available Alerts
Table 3 Alert Constant Value Units

30

Alert Name

Unit

Data Mover Processor Utilization

File System Percent Subscribed

LUN Response Time

milliseconds

Storage Pool Percent Subscribed

Storage Processor Dirty Pages Utilization

Storage Processor Utilization

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Administration tasks

Data Enrichment
Data Enrichment allows you to add metadata to the metrics collected by Monitoring and
Reporting in order to enhance, or enrich, the data. Data Enrichment is located on the
Administration page under Centralized Management.

Chargeback
Chargeback is a feature which uses Data Enrichment to determine the data cost-of-service
of a business unit or application and displays it in the form of Chargeback Reports. There
are two main components to configuring Chargeback: Business Unit and Cost. You can
associate particular LUNs on an array with a business unit, application, and application
owner. You then assign a cost value per gigabyte used for LUNs belonging to a certain RAID
type and tier. Optionally, you can also specify cost per LUNs of a certain RAID type and tier
on a specific array model. Chargeback will apply this cost to each gigabyte of data used by
a LUN that meets the criteria you have defined for each business unit.
For example, logical unit number (LUN) 0 can be associated with the Development
Business Unit. In the Cost section, you can configure any LUNs on a VNX5700 array with a
RAID5 RAID Type which are part of the Performance Tier to incur a cost of $3.14 per GB
used. If LUN 0 is a RAID5 LUN on the Performance tier on a VNX5700 array, the
cost-of-service of the Development Business Unit will be $3.14 per GB used. The
Chargeback Reports display the cost of service over time.
Multiple LUNs can be associated with a single business unit. Chargeback reports calculate
the total cost-of-service of each business unit. For example, if a business unit is configured
to have multiple LUNs, the cost per GB of each of those LUNs will be added to the total
cost of service of the business unit.
You can also associate mixed LUNs with a particular business unit. Chargeback will
calculate cost based on the percentage of storage allocated for that LUN by tier and RAID
type.
There are several Chargeback reports which represent cost-of-service. These include Top
10 Applications by Cost, Top 10 Applications by capacity, Cost distribution by business
unit, Cost per Business Unit, and Cost per Business Unit and Application.
To add a new Business Unit or Application to Chargeback:
1. Go to the Administration page.
2. Select Data Enrichment under Centralized Management.
3. Click localhost :: Default :: Data-Enrichment from the navigation tree on the left.
4. Expand the Business Unit section.
5. Add a new row by clicking the add/delete rows icon in the left-most column of an
existing row and selecting Insert before or Insert after, depending on your
preference

Data Enrichment

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Administration tasks

6. Complete the rows according to the following table:

Table 4 Adding a Business Unit and Application
Column Label

Value

System Name

Add the name of the system.

Object Name

Add the name of the LUN. Use the format Logical Unit
Number X where X is the LUN number.

Business Unit

Add the name of the Business Unit.

Application Name

Add the name of the application.

Application Owner

Add the name of the owning SP for the LUN.

7. Click Save.

To enter Cost:
1. Expand the Cost section. Rows will be pre-populated for each RAID Type and Tier
combination. You will need to update the System Model and Cost column entries
for each row.

2. Click an existing row in the System Model column. Enter the device model of the
array. To apply the same Chargeback costs to each RAID type and tier for all array
models, leave the default value of .* in this column.

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3. Click an existing row in the Cost column. Edit the default value to the appropriate
cost per GB for that RAID type on that tier.
Note: Cost values cannot include decimals.

4. Repeat steps 1-3 for the remaining rows as needed.

5. Click Save.

To add new rows to Cost:

1. Add a new row by clicking the add row icon in the first column of an existing row
and selecting Insert before or Insert after, depending on your preference.

2. Complete the rows according to the following table:

Table 5 Adding Cost
Column Label

Value

System Model

Enter the device model of the array.

Data Enrichment

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Administration tasks

Table 5 Adding Cost

Column Label

Value

RAID Type

Enter the RAID Type of the LUNs to which you are applying a cost
value:
RAID5
RAID6
RAID10

Tier Name

Enter the Disk Type of the LUN to which you are applying a cost
value:
Capacity
Performance
Extreme Performance

Cost

Enter the cost value per gigabyte used by LUNs on that model
and Tier with that RAID type.

3. Click Save.
IMPORTANT
If you are configuring Chargeback for mixed LUNs, be sure to associate costs with each tier
and RAID type combination for those LUNs in the Cost section.



Do not use the delete buttons to remove any existing columns from Chargeback. Doing so
may prevent the Chargeback reports from working correctly. Do not use the New Tagging,
Add new key or Add new property buttons.

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Administration tasks

Backing up your system

It is essential that you back up the VNX Family Monitoring and Reporting solution on a
regular basis. We recommend you back up data at the end of every business day and save
the backed up information off-site.
The backup of the Monitoring and Reporting solution consists of two important parts:
backing up the database and backing up the configuration files.

Backing up the database

Backing up the database requires the tables to be locked while the backup engine reads
them. This can be done by using a script within the solution (in the bin directory) and
periodically scheduling the task according to your needs. This process should be run
overnight as the tables will not be updated with new values until the backup is finished.
The script will lock the tables for two hours and unlock them automatically when the timer
expires. Data collected during the backup operation is queued by the backend process
and inserted in the database as soon as the lock is released.
Here is the list of recommended databases to back up:

apg
master
storage
topology

Backing up the configuration files

The second important part of the solution is the set of configuration files. The following is
a list of sensitive directories to consider for backups:

Databases
Custom

Backing up these two directories will back up the following configuration files:

Retention parameters
Collector configurations
Filters
Listener configurations
Databases connection strings
Third party connections parameters
Scripts
Logs
Temporary files

Backing up your system

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Administration tasks

Retention parameters
Monitoring and Reporting collects new metrics every 5 minutes. This raw data is
accumulated in hourly, daily and weekly aggregates that are used to display data on
various time horizons. The retention policy for raw data and aggregates can be found in
the table below. For example, Monitoring and Reporting allows you to report on weekly
data for up to four years in the past.

36

Accumulation period

Retention period

5 minutes (raw data)

15 days

hourly

92 days

daily

365 days

weekly

4 years

EMC VNX Family Monitoring and Reporting 2.2 User Guide

CHAPTER 4
Viewing Reports
This chapter discusses the following topics:

The web portal ........................................................................................................

Search for components ...........................................................................................
Display options .......................................................................................................
Export reports .........................................................................................................
Report tools ............................................................................................................
Scheduling Reports.................................................................................................

38
40
41
43
44
47

These features are available to all VNX Family Monitoring and Reporting users.

Viewing Reports

37

Viewing Reports

The web portal

On the left panel of the main page is a report tree where reports are organized into parent
and child relationships. You can click any report name in the tree to display the
corresponding report on the right.

The menu bar on the top right of your display offers a collection of tools:

38

Search for reports

Look for a specific report using a combination of keywords.

Display options

Change the report time and time range settings

Export reports

Export the currently displayed report into a common format.

Report tools

Access the wizard and control favorites.

EMC VNX Family Monitoring and Reporting 2.2 User Guide

Viewing Reports

The report tree

The report tree on the left of the page is a
dynamic hierarchical tree you use to
navigate nodes.
You can browse the tree by clicking each
entry, node icon, or node name, which
displays that report in the main page
area.
To expand or collapse nodes to view or
hide their children, click the arrow for the
entry or double-click the node icon or
name.
You can resize the report tree panel by
dragging the border.
Double-click the right edge of border to
minimize or restore the panel to its
default size.

Report tree elements:

Favorite reports

Links to other reports in the template section of the report tree. You can add
favorites as you browse the tree.

Summary and Details

Preconfigured templates accessed by all users. Each of these reports is common

to all users who access them.

Scheduled Reports

Reports that are automatically generated at specified times.

My Reports

Displays user-configured reports. For example, reports with customized visual

thresholds.

The web portal

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Viewing Reports

Search for components

You can use Search to quickly access a particular system or component. You can search by
system name, model, or IP. The Search box is at the top of the dashboard.

1. In the Search box, type the keywords for the component and press Enter.

2. Click on the name of the system or component, or click Show all, and then the name of
the system or component for which you want to view reports.

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Viewing Reports

Display options
Information is presented in pre-configured graphics or tabular reports. The Display menu
on the top of the dashboard allows you to change the display options for finer
examination.
To change the report display options
1. From the Time Selection area, choose the type of aggregation the report uses and the
time range it covers.

2. From the Display ___ values list, choose an aggregate time period.
Real-time values are aggregated as they are collected. Other aggregation time periods
are available. The defaults can be changed by your administrator. The defaults are:

real-time: the real collected values

1 hour: 1 hour aggregates
1 day: 1 day aggregates
1 week: 1 week aggregates

3. From the Using ___ Aggregation list choose the type of aggregation you want to use.
4. From the time range list, select the time period the report will cover. You can use the
Time Range Quick Switch arrows to choose the previous or next periods.
5. Choose a value from the Over field if you are using a custom range.
Previous: selects the entire previous range. For example, the previous day is from
midnight to the midnight the day before, and the previous one month includes the
entire month's time, so if it is now September 10th the period would include all of
August.
Last: selects one range back from now. For example, the last day extends from the
current time back 24 hours, and the last month extends from the current day back
a period of one month.
Current: selects the current range. For example, the current day extends from the
last midnight through to the current time and forward to the next midnight, and the
current month extends from the first of the current month to the last day of the
month.
6. From the second field, select a time range. You can choose a pre-defined value or
period. For greater accuracy, you can select custom or calendar.
For calendar, specify the start and end times of the report.

Display options

41

Viewing Reports

For custom, specify a duration using numbers and units. There is no limit to the
number of units, but each unit can be present only once. For example, 1h45m is
translated as 1 hour and 45 minutes.
7. To lock the time frame, click the lock icon. If you lock the time frame, the time
selection parameters that you chose are applied to every report you view during the
current session. This can be used for obtaining snapshots-in-time in order to compare
equivalent graphs for a device.
8. From the Actions area, choose the actions you want to take. Click Apply or your
changes will not take effect.
Choose View in Full Page to display only the contents of the reports currently in the
page area in a new browser tab or window. Other user interface elements,
including the report menu, do not appear.
Choose Revert to Default to revert the report to its default settings. The Revert to
Default option can also be used to refresh the report that is currently displayed.
Note: For Heat Map reports, you cannot click directly on the graphical interface to change
the view or parameters. The default view is static.

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Viewing Reports

Export reports
Reports can be exported into various formats. The export formats available will vary
slightly from report to report. Unavailable export options will be greyed-out.
To export a report
1. Select the node for the report you want to export.
2. On the Report menu, click Export.
Export formats
PDF document

Creates a PDF and opens it in a window where you can save it or print it.

CSV format

Exports the report in a CSV file. If this is a multipart report, each part is
prepended with a commented line containing the tile of the part. For
graphs, data is exported according to the graph type.

XLS format

Exports the report in an XLS file. If it is a multipart report, each part is

exported in a separate sheet. For graphs, data is exported according to
the graph type. If you choose XLS 1 column, all of the values are
displayed in one column.

PNG, JPEG or SVG image Creates an image of the report's first graph. If there is no graph on the
exported report, an empty image is generated.
XML format

Exports the report as an XML file.

Export reports

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Viewing Reports

Report tools
The Tools menu gives you access to the Report Wizard and has tools for printing, emailing
reports and adding them to your Favorites.

To access report tools

1. Select a report node from the tree.
2. On the Report menu, click Tools.
Report tools

44

Report Wizard

Opens the Report Wizard from which you can create a new report.

Show Report URL

Replaces the current URL with the complete report URL. This enables
you to create a bookmark for this page or directly link to it.

Print this Report

Generates the report in printable format.

Add to Favorite Reports

Adds the current report to the Favorite Reports. These reports are
listed on the top of the tree for quick access.

E-mail me this Report

Generates the report and sends it as a PDF attachment to the email

address configured in your settings.

Schedule this Report

Generates the report at scheduled intervals and sends it as a PDF

attachment to the email address configured in your settings.

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Viewing Reports

The Report Wizard

You can use the Report Wizard if you are troubleshooting an issue and you want to access
data quickly. This is also a helpful tool to compare metrics for troubleshooting purposes.
To use the Report Wizard
1. On the Tools menu click Report Wizard.

2. From the View Type list select a view type. The available views are defined by the
systems administrator.
3. In the Available Elements area, select elements to filter on. You can click the filter icon
and start typing the name of an element to filter the list. Continue to choose elements
until you define all the elements you want included.
4. If you can select more metrics to add to the report, the Add Metrics button becomes
available. You can click it and repeat steps 3 and 4 until you have all the metrics you
want to add to your report.
5. Click Run to generate the report.

Report tools

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Viewing Reports

Example of creating a report with the Report Wizard

This example shows how to create a report that displays CPU utilization for a number of
Data Movers.
1. On the Tools menu click Report Wizard.
2. Choose these options:

Devices: Select a serial number.

Type: DataMover.
Devices: Select all.
Component Types: Processor.
Components: CPU/0.
Available Metrics: CurrentUtilization.

3. Click Run. You can save the report to My Reports to rerun it.

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Scheduling Reports
Reports can be scheduled to be generated at specific times and delivered by email to
recipients as PDFs. Whenever a report is scheduled to be generated, it queries the
database for the latest data.
To schedule a report:
1. Browse to the report you would like to schedule using the Report Tree.
2. Go to Tools > Schedule this Report.
3. On the Scheduling tab of the New Scheduled Report window, enter the name of the
scheduled report, select how frequently the scheduled report should generate,
and select the time zone.

Scheduling Reports

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Viewing Reports

4. On the Email tab, enter the email addresses of the recipients for the scheduled
report.

5. Click Save.
Note: Scheduled reports maintain the default display settings. To schedule a report with
modified display settings, such as a custom time range, click Save modified report rather
than Save.

Modifying a
scheduled report

1. In the report tree, click Scheduled Reports. A list of scheduled reports will display
in the main window.
2. Click on the name of the report you want to modify. A list of several options will
appear, including Edit. Click Edit to modify the report settings.
3. On the Editing Scheduled Report screen, update the report name, schedule, and
email recipients as needed. Click Save.

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CHAPTER 5
Troubleshooting
The content of this document describes the paragraph tags, character tags, and
cross-reference formats supported in this chapter template.

Common Issues ...................................................................................................... 50

Resetting Alerts....................................................................................................... 50

Troubleshooting

49

Troubleshooting

Common Issues
The following table lists common issues:

No data or partial data is

showing in the reports

Cannot login to the portal

Ensure that:
No firewall is blocking access between the server running data
collection and storage systems
All Monitoring and Reporting services are up and running,
Database storage has disk capacity
The server date and time are accurate
Your storage systems are available and accessible for the
application
Ensure that:
You are accessing the right URL and port:
http://portal_ip:58080/VNX-MR
All passwords are case sensitive. Confirm that you do not have
CAPS LOCK on and that you are entering your password with the
correct case.

The portal page does not

appear

Ensure that:
All Monitoring and Reporting services are up and running
You tried the portal IP instead of its hostname in the URL
Your browser proxy settings are correct (check with your local
administrator)

A licence error appears at

login page

Note the error message and contact support.

Resetting Alerts
Resetting alerts can be used to reset the configuration for all alerts, including the alert
email template. To reset only the alert email text, refer to Resetting the Alert email text
on page 51.
IMPORTANT
Resetting the alerts will remove any existing alert configuration. For example, if you have
configured some alerts to trigger for only certain components, such as only certain LUNs,
this configuration will be removed when you reset all alerts.

On Linux:
1. Remove the existing alert configuration file:
rm/opt/VNX/Backends/Alerting-Backend/Default/conf/alerting.xml

2. Update the module, which will reinstall the configuration file:

/opt/VNX/bin/manage-modules.sh update alerting-backend

3. Stop and restart Alerting services. From the Monitoring and Reporting Home page,
Select Alerting > Stop Process.
4. Select Alerting > Start Process.

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On Windows
1. In Windows Explorer, navigate to Program Files > VNX > Backends > Alerting-Backend >
Default > conf.
2. Delete the existing alert configuration xml file alerting.xml.
3. Create a new alert configuration file by opening a command prompt window and
entering the following command:
/opt/VNX/bin/manage-modules.sh update alerting-backend

4. Stop and restart Alerting services. From the Monitoring and Reporting Home page,
Select Alerting > Stop Process.
5. Select Alerting > Start Process.

Resetting the Alert email text

1. Select the alert for which you want to reset the email text.
2. Expand Mail Action: Mail template. Enter the following text in the Message field:
PROP.'device' PROP.'parttype' PROP.'part' has exceeded the
threshold, the current value is VALUE PROP.'unit'

3. Click Save.

Table 6 Alert email template variables

Variable

Description

Example

device

System Name

Array 123

parttype

Component type

LUN

part

Specific component

LUN 101

unit

Current value which

violated the alert
condition, triggering the
alert

If alert condition is LUN

Response Time greater
than 1 millisecond, the
actual unit value would be
any value over 1 ms

Resetting Alerts

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Troubleshooting

Figure 1 Alert email example

52

EMC VNX Family Monitoring and Reporting 2.2 User Guide

APPENDIX A
Available reports and metrics
VNX Block/CLARiiON (All Reports)

Parent

Report Name

Description

VNX Block / CLARiiON

Storage Processor
Utilization (%)

Percentage of time that the SP was busy serving incoming

requests.

Storage Processor
Utilization (%)

Dynamic
expansion on all
controllers

Per controller CPU usage for both Storage Processors A and B.

VNX Block / CLARiiON

VNX Block Arrays

Summary

Raw Capacity Total, Raw Capacity Free, Usable Capacity, Logical

Free Capacity and Element in Problem.

VNX Block Arrays

Summary

Block Usable
Capacity

Distribution of used and free space for all arrays.

VNX Block Arrays

Summary

Distribution by
Model

Distribution of arrays according to their model (CX, VNX,...).

VNX Block Arrays

Summary

Distribution by
Version

Distribution of arrays according to their FLARE or Block OE

version.

VNX Block Arrays

Summary

Dynamic
expansion on all
arrays

A complete report showing volume distribution per array.

VNX Block / CLARiiON

Inventory

Complete inventory of all monitored components.

Inventory

Dynamic
expansion on
device types

Inventory of all Arrays, SPs, LUNs, RAID Groups, Storage Pools,

Storage Groups, Disks, Hosts, Ports and Applications.

VNX Block / CLARiiON

Performance

Storage Pools IOPS Bottleneck, LUN Performance Bottleneck,

Storage Processor Write Cache, LUN Read Cache, TopN &
Exceptions.

Performance

Storage Pools IOPS

Bottleneck

Read / Write IOPS Capability.

Performance

LUN Performance
Bottleneck

Performance report listing all Logical Unit numbers' Utilization

and queue length.

Performance

Storage Processor
Write Cache

A mixed report combining Write Cache Utilization, Storage

Processors Flush Ratio, Watermark Flush Rate, LUN Hit Ratio.

Performance

LUN Read Cache

Pre-fetched percentage used and hit ratio per LUN.

Performance

TopN & Exceptions

IOPS, Performance Analysis, Disk and LUNs Errors, Disk

Fragmentation.

Performance

Disk Utilization
Heat Map

This report shows disk utilization for a given array.

Performance

SP Utilization Heat
Map

This report shows SP utilization by array.

VNX Block / CLARiiON

Capacity Planning

Space Capacity Planning, Storage Pool Capacity Planning.

Available reports and metrics

53

Available reports and metrics

54

Parent

Report Name

Description

Capacity Planning

Space Capacity
Planning

This report shows Provisioned Usable Capacity.

Capacity Planning

Storage Pool
Capacity Planning

This report shows when you should expect an array to reach its
full disk capacity.

VNX Block / CLARiiON

Health

Arrays Compliance Forecast, Broken Disks.

Health

Arrays Compliance
Forecast

This report shows disk arrays availability and offers SLA results
for the last month.

Health

Broken Disks

List of all broken disks. If no data is available in this list, there

are no known broken disks.

VNX Block / CLARiiON

Chargeback
Reports

Calculates cost-of-service of business units

Chargeback Reports

Top 10 Application
by Cost

This report displays the top 10 most costly applications.

Chargeback Reports

Top 10 Application
by Capacity

This report displays the top 10 applications by provisioned

usable capacity.

Chargeback Reports

Cost distribution
by Business Unit

This report shows the distribution of overall cost among the

business units.

Chargeback Reports

Cost per Business

Unit

This report displays the cost per business unit over the last four
months.

Chargeback Reports

Cost per Business

Unit and
Application

This report displays the cost per business unit, application, and
application owner over the last four months.

EMC VNX Family Monitoring and Reporting 2.2 User Guide

Available reports and metrics

VNX File / Celerra (All Reports)

Parent

Report Name

Description

VNX File / Celerra

VNX File CPU

Utilization (%)

Per File/Celerra Server Processor Utilization in percentage.

VNX File CPU Utilization

(%)

Dynamic expansion
on all servers

Graph report showing CPU usage of each File/Celerra server.

VNX File / Celerra

Protocol Overview /
DM

Number of opened files, total calls (ops/s) per server, according to

protocol.

Protocol Overview / DM

Dynamic expansion
on all servers

Number of opened files, total calls (ops/s) per server, according to

protocol.

VNX File / Celerra

VNX File Summary

Displays a report on Total IO and severity per Serial Number/Device.

VNX File Summary

Dynamic expansion
on serial numbers

Dashboard showing Data Movers, Storage pools, File Systems, IO

and Throughput.

VNX File / Celerra

Capacity

File system usage forecast.

Capacity

All Filesystems

Usage forecast and prediction per File System.

Capacity

Deduplication

Report showing saved space due to deduplication per File System.

Capacity

Filesystems and
Savvol Utilization

Utilization and Savvol stats for all File Systems.

Capacity

Filesystsm Used
Forecast

Total File System usage trending for the last week.

Capacity

Savvol

Defined Savvols and their capacity.

VNX File / Celerra

Performance

Celerra's IO and throughput information, per server.

Performance

CIFS open
Connections

The number of open connections over the last day.

Performance

CIFS open Files

The number of open files over the last day.

Performance

CIFS Ops/s

CIFS operations per second over the last day.

Performance

NFS Ops/s

NFS operations per second over the last day.

Performance

Top 5 CIFS users

This table report shows a list of top CIFS Read/Write users.

Performance

Top 5 NFS clients

This table report shows a list of top NFS Read/Write users.

VNX File / Celerra

Inventory

Number of Data Movers, File systems, Shares and CS.

Inventory

Data Movers

Status, uptime, CPU and memory utilization.

Inventory

FileSystems

Utilization, size and throughput.

Inventory

NFS Shares

Name, path and server for each share.

Inventory

CIFS Shares

Name, maximum users, path and server.

Inventory

ControlStation

Control stations with their availability.

Inventory

System

Systems with their availability.

55

Available reports and metrics

VNXe (All reports)

56

Parent

Report Name

Description

VNXe

Capacity

Capacity

Raw Capacity

Displays raw capacity by:

Configured Usable: Configured capacity that is available for data
storage.
Hot Spare: Capacity of all hot spares on the array.
RAID Overhead: Array capacity used to support RAID protection
overhead.
Unconfigured: Total capacity that is available for the creation of
LUNs, RAID groups, storage pools or hot spares.

Capacity

Usable Capacity

Displays usable capacity by:

Free: Unbound data devices and SAVE devices, unmapped
and/or unmasked thick LUNs.
Pool Free: Unwritten space within pools and unbound capacity
within RAID groups.
Used For Block: Capacity that is made available to storage area
network.
Used For File: Capacity that is made available to network attached
storage.

Capacity

Used Capacity by Purpose

Displays the capacity of the system as used for the following

purposes:
Local Replica Used: Array capacity that has been mapped,
masked, and configured as local replicas. This capacity is
commonly used for testing and backup.
Primary Used: Array capacity that has been mapped, masked,
and configured for the primary storage of application data. This
does not include copies.
Remote Replica Used: Capacity used for remote copies,
commonly for disaster recovery.
System Used: Capacity reserved for use by the array for internal
operations.

Capacity

Usable Capacity Trend

Displays the following capacity types over time:

Block Used Capacity: Total capacity used by Block Services.
File Used Capacity: Total capacity used by File Services.
Free Capacity: Total free capacity.
Pool Free Capacity: Free capacity within storage pools.

Capacity

Usable Capacity by Pool

Displays capacity by storage pool.

Capacity

Usable Capacity by Service Level

Displays capacities for each service level. Service level is based on

disk type, disk size, RAID type and FAST cache status
(enabled/disabled). For FAST LUNs, Service Level is based on pool
name, tiering policy name, and FAST cache status
(enabled/disabled). Service levels include:
Platinum: Flash Drive
Gold: Fibre Channel, RAID-1
Silver: Fibre Channel, RAID-5
Bronze: SATA Drive

EMC VNX Family Monitoring and Reporting 2.2 User Guide

Available reports and metrics

Parent

Report Name

Description

Capacity

Storage Capacity Presented to NAS

Disks Used: Storage Capacity of production file systems and their

overhead, storage capacity of SavVols and Free NAS Pool
capacity.
Free Capacity on Used Disks: Storage Capacity of free partitions,
free metavolumes and free space on partially used NAS Disks.
System Resource: Storage Capacity of NAS Disks used for internal
file systems.
Unused Disks: Storage Capacity of non-partitioned NAS Disks.

Capacity

NAS disks used breakdown

Usable File System: Storage capacity of production file systems

on NAS Disks or NAS Pools.
NAS Pool Free: Free NAS Pool capacity that is available to create
production file systems and SavVols.
Usable SavVol: Storage capacity of SavVols on NAS Disks or NAS
Pools.
File System Overhead: Reserved overhead capacity to support a
production file system.

Capacity

NAS File systems Usage

File System Used: Used capacity of production file systems.

NAS Pool Free: Free capacity of production file systems.

Capacity

Storage Processor Utilization

Percentage of time that the SP was busy serving incoming requests.

Performance

NAS Servers

Displays NAS servers and their attributes.

Performance

LUN / Summary

Displays list of LUNs and attributes, LUN Groups, and LUN

performance.

Performance

Disks / Summary

Displays list of disks and attributes,

Performance

Storage Pools

Displays all storage pools and their attributes, including: capacity,

used disks, FAST VP Capacity, and FAST VP Movements by Tier.

Performance

File Systems / Summary

Displays File Systems and their attributes, including capacity and

deduplication.

Performance

Throughput

Displays system read and write throughput.

Performance

Shares

Displays all shares, including type and associated server.

Performance

CIFS/NFS Performance / Summary

Displays CIFs and NFS servers and performance attributes, including

Throughput, IOPs, Operations, Connections, and Open files.

Performance

FAST Cache / Summary

Displays FAST Cache attributes including Cache Dirty pages by

storage processor, FAST Cache valid elements, Total Cache Dirty
Size, Total Cache Throughput/ IOPs

Performance

FAST VP / Summary

Displays FAST VP attributes, including Move Down Capacity, Move

within capacity, and Moving up capacity.

57

Available reports and metrics

58

EMC VNX Family Monitoring and Reporting 2.2 User Guide

APPENDIX B
Communication Ports
The following table lists IP ports used by VNX Family Monitoring and Reporting services.
TCP port 58080 must be open between browsers and the VNX Family Monitoring and
Reporting server for browsers to access the application.
Port

Service

TCP/2000

Backend

TCP/2001

Backend

TCP/48443

Gateway

TCP/53306

Database

TCP/58080

Web Portal

The following table lists IP ports used by VNX Family Monitoring and Reporting to access
arrays. These ports need to be opened from Monitoring and Reporting to VNX and VNXe
arrays.
Port

Technology

TCP/443

naviseccli (SP IP) and XML/API (CS IP)

TCP/22

SSH (VNX File CLI)

Communication Ports

59

Communication Ports

60

EMC VNX Family Monitoring and Reporting 2.2 User Guide

INDEX

administrative tasks 22
Alerting 28
architecture 10

scheduling reports, scheduled reports 47

Search 40
search 40

backup 35

time drift
display options 41
time frame 42
lock 42
tools 44
tree
minimize 39
Troubleshooting 49

C
Chargeback 31

D
Data Enrichment 31
display options
apply change 42
drift 41
full page 42

E
Export 43

F
Favorite reports 39
full page, report 42

U
URL 17
user name 17

V
VNX Block Reports 9
VNX File Reports 9
VNX Monitoring and Reporting 8
VNX System
add 26
edit 26

H
hardware requirements 12

I
Installation 13, 14

L
licenses 23
lock time frame 42

P
password 17

R
refresh 42
report
display options 42
full page 42
Report Wizard 45, 46
search 40
view in full page 42
report tree 38, 39
Report Wizard 45, 46

Index

61

Index

62

EMC VNX Family Monitoring and Reporting 2.2 User Guide