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2015 Year End Info Request - Others

(1) This document is an information request notice from the Nigerian Communications Commission to all operators and service providers other than mobile and fixed telephony operators and ISPs, requesting data for the 2015 year end. (2) It requests contact and operational information, network and infrastructure details, subscriber and service statistics, consumer issues data, financial information, staffing details, ICT usage, business outlook questions, and challenges faced by the operators. (3) The operators are expected to provide comprehensive data under various sections including coverage, infrastructure, subscriptions, revenues, costs, assets, liabilities, investments, staffing, ICT adoption, problems encountered and suggestions for improving relationships with the regulator.

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innovativekalu
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37 views

2015 Year End Info Request - Others

(1) This document is an information request notice from the Nigerian Communications Commission to all operators and service providers other than mobile and fixed telephony operators and ISPs, requesting data for the 2015 year end. (2) It requests contact and operational information, network and infrastructure details, subscriber and service statistics, consumer issues data, financial information, staffing details, ICT usage, business outlook questions, and challenges faced by the operators. (3) The operators are expected to provide comprehensive data under various sections including coverage, infrastructure, subscriptions, revenues, costs, assets, liabilities, investments, staffing, ICT adoption, problems encountered and suggestions for improving relationships with the regulator.

Uploaded by

innovativekalu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 13

INFORMATION REQUEST NOTICE

2015 YEAR END

TO ALL OTHER OPERATORS & SERVICE PROVIDERS


(For Operators Other Than Mobile & Fixed Telephony,
ISPs,)

Pursuant To Sections 6466 Of The Nigerian


Communications Commissions Act, 2003.

SECTION A.

CONTACT INFORMATION

1.
Company Details:
Legal Name:
Operating Or Trade Name:
Address:
City:

State:

Telephone(s):

Fax:

Email:

Website:

Type of Service Provided:


List corporate branches below (if any)

2.

Contact Person/Focal Point (for operating statistics):


(a)
Name:
Designation:
(b)
(c)
Telephone(s): Fixed: Mobile:..
(d)
Fax: ............
(e)
E-mail Address: ..

3.

Date of Commencement of Service: ..

4.

General Information:
(a)

Operational Status: ..
Page 2 of 13

NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

SECTION B.
5.

NETWORK DATA

Coverage of Service(s) List locations of service coverage (Geographic


Information):

Coverage area (please specify all the states where company has network operations and facilities):
State
Presence State Presence
State
Presence
State
Presence
Abia
Delta
Kaduna
Ogun
Adamawa
Ebonyi
Kano
Ondo
Akwa Ibom
Edo
Katsina
Osun
Anambra
Ekiti
Kebbi
Oyo
Bauchi
Enugu
Kogi
Plateau
Bayelsa
FCT
Kwara
Rivers
Benue
Gombe
Lagos
Sokoto
Borno
Imo
Nassarawa
Taraba
Cross River
Jigawa
Niger
Yobe
Zamfara
Total

6.

Infrastructure Deployment:

Type Of Infrastructure/
Transmission Facility
Long Distance Cable Network
(in Km either leased/owned)
Fibre Optics Network (in Km
either leased/owned):
a) On-land
b) Submarine
Microwave Radio (in Km
either leased/owned)
Number of Trunks (E1) in use
Number of Leased Lines in use
Number of Gateways in use
Others

Size Deployed
As At Dec 2014
As at December 2015

*Kindly complete this section if applicable

Page 3 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

7.

Location & Size/types of Masts/Base Stations (for Sales & Installation &
Collocation/Infrastructure Sharing Operators)
Location and size of Mobile Switching Centre (MSC) or Base Transceiver Station Terminal (BTS) sold/
installed as at December 31, 2014.

Location of MSC
Town/City
State

Installed Capacity of MSC

*Kindly complete this section if applicable * Please use additional paper if required.

SECTION C:

SUBSCRIBER & SERVICES DATA

8. Numbers of Subscriptions

S/N

Subscriber Category
(for each service, please use
additional paper if required)

Number of Subscribers( as at 31st December)


2014

2015

(a) Installed capacity


(b) Connected Subscriptions:
(c) Active Subscriptions:

Page 4 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

9. Number of Subscribers by Services offered:


S/N

Service Category

Number of Subscribers( as at 31st December)


2014
2015

1.
2.
3.
4.
5.
6.

Switching Equipment
MSC
Call Directory Services
Tracking Services
Trunk Radio
Metropolitan Fiber
Interconnect Exchange/Internet
7.
Exchange Services
8. Call Center Services
9. Special Numbering Services
10. Mobile Value Added Services1
11. Others (Please Specify)

1
This refers generally to various forms of mobile value added services provision including and not limited
to; text messages, picture messages, ringtones, graphics, games, mobile internet sites, videos, multimedia
etc.

Page 5 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

SECTION F: CONSUMER ISSUES


10.
Consumer Issues
Is your Company aware of the Consumer Code
of Practice Regulations, 2007 (General Code)?
Does your Company have channels through
which consumers can lodge complaints and
seek redress (customer care help-lines and
customer care centres)?
Customer Care Centres/Agents
TOTAL Number of Customers Care Centres
across Nigeria
TOTAL Number Of Customer Care Agents In
All Customer Care Centres
Number Of Distributors Providing Customer
Care Services
Location And Contact Information Of Customer
Care Centres Across Nigeria
Location
Town/City
State

Yes

No

As At December 2015

Address and Phone Numbers

* Please use additional paper if required

Page 6 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

SECTION G: FINANCIAL DATA


Please ensure all sections are duly completed. Where exact figures are not
available, please provide estimates rather than leave blank.
11.

Revenue: (=N= million)

S/N

Revenue Source

Amount (N million)
( as at 31st December)
2014
2015

(a) 1
Connection Charges
.
(b) Access Charges
(c) Monthly Subscription
(d) Data services
(e) Other Services
Total

12.

Operating Costs: (=N= million)

S/N

Cost Centre

Amount (N million)
( as at 31st December)
2014
2015

(a) Personnel
(b) Interconnection, Local
- International
(c) Energy (electricity, etc.)
(d) International Roaming Cost
(e) International bandwidth cost
a. Satellite
b. Submarine Cable
c. Others
(f) Spares
(g) Others
Total

Page 7 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

13.

Assets: (=N= million)


2014

Item

2015

a. Fixed Assets(less depreciation)


Switching Equipment
Transmission Equipment/Facilities
Air-Interface Equipment (BTS etc.)
Motor Vehicles
Land & Building
IT Equipment
Electricity Generators
Other Fixed Assets
Net Fixed Assets
b. Current Assets
a. Value of Stock
b. Account Receivable from:
i. Local Sources
ii. Abroad
c. Bank and Cash Balances
d. Prepaid Expenses
e. Other Current Assets
c. Other Assets
Consultancy, Insurance and Pension
Funds
Miscellaneous
TOTAL

Page 8 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

14.

Liabilities: (=N= million)


Item

2014

2015

2014

2015

Account repayable to:


a. Nigerian Creditors
-short-term within one year
-medium term within 2-5 years
-long term over 5 years
b. Banks and other Financial institutions
Commercial Papers
Bankers Acceptances
Overseas Creditors
Equity
-Paid up Capital
-Reserves
-Others
c. Other Liabilities

TOTAL
* Please use additional paper if required

15.

Investments: (=N= million)


Item

TOTAL

Page 9 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

SECTION H:
16.

STAFF PROFILE AND COMPENSATION

Category and Number of Staff:

S/N
(a)
(b)
(c)
(d)

Category of Staff

Number of Staff (2015)


Nigerian
Expatriate
Male
Female
Male
Female

Managerial
Senior Technical
Junior Technical
Others
Total

SECTION I:

17.

INFORMATION AND COMMUNICATIONS


TECHNOLOGY

e-Transaction:
Item
(Does your organization ;)

Yes

No

Own Internet facilities?


Have a website?
Receive orders through the internet?
Place orders through the Internet?
Establishment has an Intranet?
Establishment has LAN?
NA  Not Applicable

Page 10 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

NA

18.

Ownership of ICT

S/N
(a)
(b)
(c)
(d)
(e)

Item
How many employees use Personal Computer
(PCs)?
How many of your employees have access to
internet facilities?
Investment in ICT from domestic sources during
the year (Naira)
Investment in ICT from foreign sources during
the year (US Dollar)
How much did you spend on ICT during the
year (Naira)

SECTION J:
19.

Number/Amount

BUSINESS OUTLOOK QUESTIONS

State the problems encountered by your company during the period.

(i) Business outlook (please state):

(ii) Give reasons (use additional papers if required):


________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Page 11 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

SECTION K: CHALLENGES
20.
Please indicate the major challenges facing your Organization, Please
Select Applicable Options (0 for low and 5 for high)
Rating
Item
Low
High
1. Achieving adequate bandwidth

2. Insufficient trunks (E1s/leased lines,


etc)

3. Quality of service

4. Logistics and network operations

5. Interconnectivity

6. Security (Hackers and network abuse)

7. Access to capital and funding

8. High cost of funds

9. Staff loyalty and retention

10. Inadequate skilled manpower

11. Unfair competition

12. Inadequate industry regulation

13. Low level of patronage

14. Customer churn (migration of users to


other networks)

15. Knowing what users want

16. Appropriate pricing of services

17. User or subscriber ignorance

18. Poor national infrastructure (utilities)

19. Physical security (staff and


equipment)

20. High duty and tariffs on imports

21. Multiple taxation

22. Deregulation and privatization

Page 12 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

SECTION L:

REMARKS

21. Please indicate constraints and suggestions for improving Operator-Regulator


relationships (use additional papers if required):
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank You.

Page 13 of 13
NCC/All Other Operators &Service Providers [other than Mobile/Fixed Telephony Operators,
ISPs,] Year End Questionnaire

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