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Emotional Intelligence: Brain Power: Emotions

Emotional intelligence involves self-awareness of one's own emotions and the ability to understand others' emotions to build strong relationships. It includes five elements: self-awareness, self-regulation, motivation, empathy, and social skills. Developing emotional intelligence allows one to succeed in life through effective management of relationships and self. While IQ measures logical-mathematical intelligence, emotional intelligence is equally important and can be improved through self-evaluation, observing social interactions, and examining stress responses.

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Sahil Gupta
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79 views

Emotional Intelligence: Brain Power: Emotions

Emotional intelligence involves self-awareness of one's own emotions and the ability to understand others' emotions to build strong relationships. It includes five elements: self-awareness, self-regulation, motivation, empathy, and social skills. Developing emotional intelligence allows one to succeed in life through effective management of relationships and self. While IQ measures logical-mathematical intelligence, emotional intelligence is equally important and can be improved through self-evaluation, observing social interactions, and examining stress responses.

Uploaded by

Sahil Gupta
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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MODULE III

EMOTIONAL
POWER

INTELLIGENCE:

BRAIN

INTRODUCTION TO EI

Emotional intelligence (EI) is the ability to identify, assess, and control


the emotions of oneself, of others, and of groups.
We all have different personalities, different wants and needs, and
different ways of showing our emotions. Navigating through this all takes tact
and cleverness especially if we hope to succeed in life. This is where emotional
intelligence becomes important.
Emotional intelligence is the ability to recognize your emotions, understand what
they're telling you, and realize how your emotions affect people around you.
Emotional intelligence also involves your perception of others: when you
understand how they feel, this allows you to manage relationships more
effectively.
People with high emotional intelligence are usually successful in most things they
do. Why? Because they're the ones that others want on their team. When people
with high EI send an email, it gets answered. When they need help, they get it.
Because they make others feel good, they go through life much more easily than
people who are easily angered or upset.
Characteristics of Emotional Intelligence
Daniel Goleman, an American psychologist, developed a framework of five
elements that define emotional intelligence:
PERSONAL COMPETENCE
1.

Self-Awareness People with high emotional intelligence are usually


very self-aware. They understand their emotions, and because of this,
they don't let their feelings rule them. They're confident because they
trust their intuition and don't let their emotions get out of control.
They're also willing to take an honest look at themselves. They know their
strengths and weaknesses, and they work on these areas so they can

perform better. Many people believe that this self-awareness is the most
important part of emotional intelligence.

2.

Emotional Awareness :recognizing one's emotions and their effect

Accurate Self-assessment: knowing one's strengths and limits

Self-confidence: A strong sense of one's self-worth and capabilities

Self-Regulation This is the ability to control emotions and impulses.


People who self-regulate typically don't allow themselves to become too
angry or jealous, and they don't make impulsive, careless decisions. They
think before they act. Characteristics of self-regulation are thoughtfulness,
comfort with change, integrity, and the ability to say no.
Self-control: Keeping disruptive emotions and impulses in check

Trustworthiness: Maintaining standards of honesty and integrity

Conscientiousness: Taking responsibility for personal performance

Adaptability: Flexibility in handling change

Innovation: Being comfortable with novel ideas, approaches and new


information

Motivation People with a high degree of emotional intelligence are


usually motivated. They're willing to defer immediate results for long-term
success. They're highly productive, love a challenge, and are very
effective in whatever they do.

3.

Achievement drive: Striving to improve or meet a standard of


excellence
Commitment: Aligning with the goals of the group or organization
Initiative: Readiness to act on opportunities
Optimism: Persistence in pursuing goals despite obstacles and
setbacks

Social competence
4.

Empathy This is perhaps the second-most important element of


emotional intelligence. Empathy is the ability to identify with and
understand the wants, needs, and viewpoints of those around you. People
with empathy are good at recognizing the feelings of others, even when
those feelings may not be obvious. As a result, empathetic people are
usually excellent at managing relationships, listening, and relating to

others. They avoid stereotyping and judging too quickly, and they live their
lives in a very open, honest way.
Understanding others: sensing others' feelings and perspectives, taking
an active interest in their concerns
Developing others: Sensing others development needs and bolstering
their abilities
Service orientation: Anticipating, recognizing, and meeting customers'
needs
Leveraging diversity: Cultivating opportunities through different kinds of
people
Political Awareness: Reading a group's emotional currents and power
relationships
Social Skills It's usually easy to talk to and like people with good social skills,
another sign of high emotional intelligence. Those with strong social skills are
typically team players. Rather than focus on their own success first, they help
others develop and shine. They can manage disputes, are excellent
communicators, and are masters at building and maintaining relationships.
Influence: Wielding effective tactics for persuasion

Communication: Listening openly and sending convincing messages

Conflict management: Negotiating and resolving disagreements

Leadership: Inspiring and guiding individuals and groups

Change Catalyst: Initiating or managing change

Building bonds: Nurturing instrumental relationships

Collaboration and cooperation: Working with others toward shared


goals
Team capabilities: creating group synergy in pursuing collective goals

As you've probably determined, emotional intelligence can be a key to success in


your life especially in your career. The ability to manage people and
relationships is very important in all leaders, so developing and using your
emotional intelligence can be a good way to show others the leader inside of you.
A Brief History of Emotional Intelligence
IQ INTELLIGENCE QUOTIENT
An intelligence quotient, or IQ, is a score derived from one of several
standardized tests designed to assess intelligence. The abbreviation "IQ" comes

from the German term Intelligenz-Quotient, originally coined by psychologist


William Stern. When modern IQ tests are devised, the mean (average) score
within an age group is set to 100 and the standard deviation (SD) almost always
to 15, although this was not always so historically.Thus, the intention is that
approximately 95% of the population scores within two SDs of the mean, i.e. has
an IQ between 70 and 130.
IQ scores have been shown to be associated with such factors as morbidity and
mortality,[2] parental social status and, to a substantial degree, parental IQ. While
the heritability of IQ has been investigated for nearly a century, there is still
debate about the significance of heritability estimatesand the mechanisms of
inheritance
IQ scores are used as predictors of educational achievement, special needs, job
performance and income. They are also used to study IQ distributions in
populations and the correlations between IQ and other variables.
SQ SOCIAL INTELLIGENCE
Social intelligence describes the exclusively human capacity to effectively
navigate and negotiate complex social relationships and environments.[1]
Psychologist and professor at the London School of Economics Nicholas
Humphrey believes it is social intelligence or the richness of our qualitative life,
rather than our quantitative intelligence, that truly makes humans what they are
for example what it's like to be a human being living at the centre of the
conscious present, surrounded by smells and tastes and feels and the sense of
being an extraordinary metaphysical entity with properties which hardly seem to
belong to the physical world.[2] Social scientist Ross Honeywill believes social
intelligence is an aggregated measure of self and social awareness, evolved
social beliefs and attitudes, and a capacity and appetite to manage complex
social change. A person with a high social intelligence quotient (SQ) is no better
or worse than someone with a low SQ, they just have different attitudes, hopes,
interests and desires.[3]
Social intelligence according to the original definition of Edward Thorndike, is "the
ability to understand and manage men and women, boys and girls, to act wisely
in human relations".[4] It is equivalent to interpersonal intelligence, one of the
types of intelligences identified in Howard Gardner's Theory of multiple
intelligences, and closely related to theory of mind.[citation needed] Some
authors have restricted the definition to deal only with knowledge of social
situations, perhaps more properly called social cognition or social marketing
intelligence, as it pertains to trending socio-psychological advertising and
marketing strategies and tactics. According to Sean Foleno, Social intelligence is
a persons competence to comprehend his or her environment optimally and
react appropriately for socially successful conduct.

How to Improve Your Emotional Intelligence


The good news is that emotional intelligence CAN be taught and developed.
Many books and tests are available to help you determine your current EI, and
identify where you may need to do some work. You can also use these tips:

Observe how you react to people. Do you rush to judgment before you
know all of the facts? Do you stereotype? Look honestly at how you think
and interact with other people. Try to put yourself in their place, and be
more open and accepting of their perspectives and needs.
Look at your work environment. Do you seek attention for your
accomplishments? Humility can be a wonderful quality, and it doesn't
mean that you're shy or lack self-confidence. When you practice humility,
you say that you know what you did, and you can be quietly confident
about it. Give others a chance to shine put the focus on them, and don't
worry too much about getting praise for yourself.
Do a self-evaluation. What are your weaknesses? Are you willing to
accept that you're not perfect and that you could work on some areas to
make yourself a better person? Have the courage to look at yourself
honestly it can change your life.
Examine how you react to stressful situations. Do you become upset
every time there's a delay or something doesn't happen the way you
want? Do you blame others or become angry at them, even when it's not
their fault? The ability to stay calm and in control in difficult situations is
highly valued in the business world and outside it. Keep your emotions
under control when things go wrong.
Take responsibility for your actions. If you hurt someone's feelings,
apologize directly don't ignore what you did or avoid the person. People
are usually more willing to forgive and forget if you make an honest
attempt to make things right.
Examine how your actions will affect others before you take those
actions. If your decision will impact others, put yourself in their place. How
will they feel if you do this? Would you want that experience? If you must
take the action, how can you help others deal with the effects?

Although "regular" intelligence is important to success in life, emotional


intelligence is key to relating well to others and achieving your goals. Many
people believe that emotional intelligence is at least as important as regular
intelligence, and many companies now use EI testing to hire new staff.

Emotional intelligence is an awareness of your actions and feelings and how


they affect those around you. It also means that you value others, listen to their
wants and needs, and are able to empathize or identify with them on many
different levels.

Relevance of EI in workplace
It helps in the following points

Conflict resolution,
Customer service,
Winning the war of talent,
Productivity
Goal setting
Attrition
Leadership.

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