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SOP - Preparation Before Beginning The Shift

This document outlines the standard operating procedure for preparing before the start of a shift in the front office department. It details 16 steps staff should take including punching in, reading the log book to check for unusual events, guest complaints, pending requests and handovers. Other preparations include checking pending mail and couriers, lobby music, printing VIP and arrival lists, equipment, stationery, hotel occupancy and airport pickups. Staff are trained on this 30 minute procedure to be ready at the start of their shift.

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573 views2 pages

SOP - Preparation Before Beginning The Shift

This document outlines the standard operating procedure for preparing before the start of a shift in the front office department. It details 16 steps staff should take including punching in, reading the log book to check for unusual events, guest complaints, pending requests and handovers. Other preparations include checking pending mail and couriers, lobby music, printing VIP and arrival lists, equipment, stationery, hotel occupancy and airport pickups. Staff are trained on this 30 minute procedure to be ready at the start of their shift.

Uploaded by

hongchi9905
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SOP Preparation before beginning the shift

SOP Number: FO- 13 ( SOP serial number and department code )


Department: Front Office General
Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 30 Minutes

To be Ready Before the shift starts.

Punch in your attendance.

Read the log book :

1.

Look for unusual events or incidents.

2.

Guest Complaints.

3.

Guest pending requests.

4.

Other relevant informations.

5.

Situations which requires follow-up.

6.

Any hand overs from previous shift.

Pending Mails and Couriers to be delivered to the guest.

Read the notice board and update directions of the day.

Check for Wake up calls, Check DND guests.

Check for lobby music.

Print the VIP- In-house and Arrival list.

Check the airlines crew list, take guest In-House report by Room
number.

Read the F&B activities, outlets opening and closing timings and
Banquet functions for the day.

Check all Equipments are working properly or not.

Check the Front office stationery.

Check todays Hotel position.

Check for Airport pickups for the day.

Training Summary questions:


Q1. Why do we need to read the log book?
Q2. Name two reports which has to be printed?
Q3. What should be done if the Printer is not working at front desk?
Q4. What action to be take if the lobby music is not playing?

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