June 26th, 2016
00010/LN-SBY/Corp/VII/16
PT. Teno Indonesia
Graha Teno
Jl. Raya Kertajaya Indah 153/P-116
Surabaya
Attention
Subject
: Pak. Reza
: Quotation for Internet Dedicated
Continues several discussions by phone, First Media is honored to have been selected to provide an Internet Dedicated by
using fiber optic network solution in response to requirements PT. Teno Indonesia. As requested, we propose an Internet
Dedicated connection solution for your company.
Based on a minimum contract of 3 (three) years, the pricing for the proposed solution is as follows:
Bandwidth
Monthly Fee (Rp)
Installation Fee (Rp)
IX : 1 Mbps
3.800.000,IIX : 2 Mbps
IX : 2 Mbps
4.300.000,IIX : 4 Mbps
3.000.000,IX : 3 Mbps
4.800.000,IIX : 6 Mbps
IX : 5 Mbps
IIX : 10 Mbps
CIR
1:1
5.800.000,-
Terms and Conditions:
1.
Price
:
Prices exclude VAT 10 % / PPN
Prices include all the equipment owned by PT. Link Net that is installed at Customer Location.
Prices exclude all the cost regarding permit building at Customer Location.
Entry/permit to the building, grounding, electricity and UPS are the responsibilities of the customer.
2.
Terms of Payment:
Initial payment is 1 (one) month of Monthly Fee and Installation Fee
Initial payment should be paid in advance after Purchase Order (PO) received
Subsequent payment: monthly in advance
3.
Delivery time: 25 (twenty-five) work days after the payment is received and all permits are acquired.
4.
User interface: RJ-45 / UTP Cat-V.
5.
Quotation validity: 30 (thirty) days.
6.
Product Features and Specification is attached to this proposal
If you have any enquiry please do not hesitate to contact sales corporate Yohan Fransiscus at office phone number (031)
501 6111 ext 33095 and mobile 088 1325 9139 e-mail address:
[email protected] if you have any queries.
Thank you for your kind attention and cooperation.
Prepare by,
Approve by,
Yohan Fransiscus
<name>____________________________
Account Manager Enterprise Sales
PT. Link Net, Tbk
<title> _____________________________
PT. Teno Indonesia
CC. Didi Harijanto General Manager Jatim Bali Branch, PT. Link Net, Tbk
This information in this document shall not to be outside organization and shall not to be duplicated, used or disclosed in whole or in part for any
purpose other than to evaluate the document, provided that if a contract is awarded to PT. Link Net, as a result of or in connection with the
submission of this document, shall have the right to duplicate, use or disclose the information to the extent provided by the contract. This restriction
does not limit the right of to use information contained in this document if it obtained from another source without restriction.
STRICTLY CONFIDENTIAL
Information and Technical Reference
PT. Link Net, Tbk First Media
Fiber Optic Hardware :
1 pc, Fiber Driver NC316BU-1/AC - Cisco MRV EM316SW-XY (will be dismantle, when the service discontinue)
Internet Access Services :
With guarantee SLA 98 % to ensure the connectivity and business continuity for 365 days
Symmetric upload : download to support business activity
Free IP static 8 (eight) addresses (customer need to fill IP Justification Form if require more than 8 IP)
Provide 180 Gpbs connectivity to Tier 1 provider for best path to the internet
Multiple Peering with Google, Akamai, IIX, to ensure the fastest connectivity and cache.
Flexible bandwidth package with dedicated internet connection, 1:1 ratio
Unlimited usage
Fiber Optic Cable connection to your office
Fiber optic Modem to Ethernet RJ-45
Easy upgradeable
Reliable
Global Internet Access Network :
Providing Fast, Reliable and Stable Access
Connected to 4 Tier 1 upsteram provider
Supported by 2 different Data Center in Singapore
Peering with multiple worldwide content providers
Direct Jakarta Singapore submarine fiber optic cable
Gigabits connections availability
Up To 180 Gbps internet capacity
Connected to more than 4 domestic exchange
High Service Level Agreement
Comprehensive MRTG provided
Private and Secure connections
Ethernet Network Services :
Provide robust and reliable metro-e, intercity and international connectivity
Supported with MPLS that enable for broad range of service application integrated in one fibre connection.
Deploy the next generation intelligent network to manage and serve customers experience
Currently Link Net managed more than 1400 customers with 2200 active links.
Network Operation Center :
Operate & Monitor network infrastructure 24/7
IP Core, Internet, DWDM, Fiber Monitoring, Data Center Monitoring, etc
Professional network engineer with certification such as CCIE, CCNP, SCTE
PT. LINK NET, TBK - FIRST MEDIA
No.
Service Description
REMARKS
Data
Landing Point in Singapore
4T Fibre Optic Capacity
International Backbone
3 different routes (physically)
Via Equinix Exchange & Google
Exchange
Backup Matrix
Total 580 GB
Singtel
Telia Sonera
Tata Communication
Inteliquent
Open IXP
CBN Exchange
Type of Local Link Provided to Corporate
High Data Internet Packet by Fibre Optic
Service Level Availability (SLA)
98.00%
Bandwidth Ratio
1 : 1 (Symetrical)
Public IP Provided
8 IP can be extended / by request
Support
Corporate Helpdesk 24 Hours with 4
Level Excalation Problem
Measurement
Hop Count (trace route from router) at Surabaya
www.yahoo.com
19 hop
www.cnn.com
www.nytimes.com
9 hop
www.google.com
11 hop
14 hop
Average/Standard Latency (ping result)
www.cnn.com
www.nytimes.com
188 ms
www.yahoo.com
105 ms
www.google.com
28 ms
SMTP Relaying
219 ms
smtp.link.net.id
Response Time on Connection Failure
Phone (verbal)
maximum 30 minutes
Email (written)
3 hours
Bandwidth on Demand
Availability
Request for Service (minimum)
100 Mb, 1 Gb
ESCALATION PROCEDURE FIRST MEDIA ENTERPRISE
1st Layer
4th Layer
Link Net Corporate Helpdesk (24 hour)
Corporate Helpdesk Head
Level
Telephone
Period
Level
Call
Telephone
Mobile
Email
Email
: Corporate Helpdesk
: Surabaya (031) 502 5533
Bali (0361) 704303
Jakarta (021) 55 777 225
: [email protected]
: 4 hours from 1st Layer
: Department Head
: Berman Hutabarat
: (021) 527 8811 Ext. 12721
: 081317902962
:
[email protected]2nd Layer
Enterprise Sales
Period
Level
Call
Mobile
Email
: 30 mins from 1st Layer
: Account Manager Enterprise Sales
: Yohan Fransiscus
: 088 1325 9139
:
[email protected]3rd Layer
General Manager Jatim-Bali Branch
Period
Level
Call
Mobile
Email
: 2 hours from 1st Layer
: General Manager
: Didi Harijanto
: 081 6537 911
:
[email protected]5th Layer
Engineering & Operation Support Head
Period
Level
Call
Telephone
Mobile
Email
: 4 hours from 2nd Layer
: Division Head
: Ignatius Andy Setiawan
: (021) 527 8811 Ext. 12138
: 08161602816
:
[email protected]6th Layer
Engineering Deputy Director
Period
Level
Call
Telephone
Mobile
Email
: 4 hours from 3rd Layer
: Deputy Director
: Rony Ardhitia
: (021) 527 8811 Ext. 12532
: 0818800044
:
[email protected]
