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Narrative Critic Introduction Page

Jordan M. Mirador completed his on-the-job training at the Sofitel Philippine Manila Plaza in partial fulfillment of the requirements for a Bachelor of Science in Hotel and Restaurant Management degree from Cavite State University. He gained experience in both the housekeeping and spiral departments. In housekeeping, he learned bed making, cleaning bathrooms and bathtubs, and conducting final checks of rooms. In the spiral department, he assisted with setting up tables with dinner plates, cutlery, and serving gear. The training helped him gain valuable hands-on experience in hotel operations and service that will benefit his future career in the hospitality industry.

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204 views7 pages

Narrative Critic Introduction Page

Jordan M. Mirador completed his on-the-job training at the Sofitel Philippine Manila Plaza in partial fulfillment of the requirements for a Bachelor of Science in Hotel and Restaurant Management degree from Cavite State University. He gained experience in both the housekeeping and spiral departments. In housekeeping, he learned bed making, cleaning bathrooms and bathtubs, and conducting final checks of rooms. In the spiral department, he assisted with setting up tables with dinner plates, cutlery, and serving gear. The training helped him gain valuable hands-on experience in hotel operations and service that will benefit his future career in the hospitality industry.

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JJ
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BIOGRAPHICAL DATA

Jordan M. Mirador is the breadwinner in the family of Gavine Mirador and Judy Mirador.
He was born on May 31, 1990 at Quezon City. He finished his primary education at St. Therese
Learning Center, Southville, Binan, Laguna and his high school at Holy Spirit School, South
City Homes Binan, Laguna.
He is presently enrolled at the Cavite State University Carmona Campus under the
program of Bachelor of Science in Hotel and Restaurant Management. He is always looking
forward to a successful career. He is determined to finish his studies to help more his family.

NARRATIVE REPORT OF THE ON-THE-JOB TRAINING AT


THE SOFITEL PHILIPPINE MANILA PLAZA

Submitted to the Faculty of the


Department of Education and Management
Cavite State University-Carmona

Carmona, Cavite

In Partial fulfilment
of the requirements for the degree of
Bachelor of Science in Hotel and Restaurant Management

JORDAN M. MIRADOR
April 2015
ACKNOWLEDGMENT

Jordan M. Mirador would like to thank the following people, for helping him to fulfil his
training and prepare this narrative report:
To our Creator, for giving him guidance and strength to complete the task;
To his adviser, Ms. Maria Andrea Carla Ebison, for giving her full support and for leading
the trainee about the hospitality industry;
To the chair of the Department of Management, Mr. Alberto M. Aguilar, for helping him
in his requirements;
To his OJT Coordinator, Ms. Kris Ann Papa, for always being there to remind him about
his requirements;

To the Research and Development Coordinator, Ms. Lea Marissa S. Domingo, for
checking his narrative report;
To the Campus Dean of CvSU Carmona Campus, Dr. Yolanda A. Ilagan, who gave the
BSHRM students the chance to practice their skills in their related field through this OJT
program;
To Mr. Ninki Coloma, Housekeeping Supervisor and Mr. Henry Ortega, Spiral Outlet
Supervisor of Sofitel Philippine Plaza Manila for supervising the trainee on his training; and
To his family and friends, who supports him and helps him to accomplish his task.

JORDAN M. MIRADOR

Republic of the Philippines

CAVITE STATE UNIVERSITY


Carmona Campus
Market Road, Carmona, Cavite

DEPARTMENT OF HOTEL AND RESTAURANT MANAGEMENT

Author: JORDAN M. MIRADOR


Title: A NARRATIVE REPORT OF THE ON THE JOB TRAINING AT SOFITEL
PHILIPPINE MANILA PLAZA

APPROVED:

KRIS ANN V. PAPA


OJT Coordinator

___________
Date

LEA MARISSA S. DOMINGO__________


RDE Coordinator
Date

ALBERTO M. AGUILAR ____________


Department Head
Date

YOLANDA A. ILAGAN
Campus Dean

____________
Date

TABLE OF CONTENTS

BIOGRAPHICAL DATA .
ACKNOWLEDMENT ..
LIST OF FIGURES ...
LIST OF APPENDICES ...
INTRODUCTION .
Significance of OJT
Objective of OJT .
Time and Place of OJT
THE LINKAGE INSTITUTION
Company Profile ..
Company Logo .
Mission .
Vission ..
Core Values ..
Management .
THE TRAINING AREA .
A. Housekeeping Department ...
B. Spiral Department
Facilities
A. Housekeeping Department .......
B. Spiral Department
Tools and Equipment.
A. Housekeeping Department ...
B. Spiral Department ....
Standard Operating Procedures
A. Housekeeping Department ..

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B. Spiral Department ....


THE TRAINING EXPERIENCE
Task Performed .
A. Housekeeping Department ..
B. Spiral Department ....
Observation and Insights ..
A. Housekeeping Department ..
B. Spiral Department ....
Strengths and Weaknesses of the Training Area ..
A. Housekeeping Area ..
B. Spiral Department .
Problems Encountered by the Trainee ...
A. Housekeeping Department
B. Spiral Department .
Suggestion for Self-improvement ..
Suggestion for Program Development .
Suggestion for Institutional Advancement
SUMMARY ..
A. Housekeeping Department
B. Spiral Department
REFERENCES
APPENDICES .

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LIST OF FIGURES

Figure
1
Company Logo of Sofitel Philippine Plaza Manila

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Organizational Chart of Sofitel Hotel


Organizational Chart of Housekeeping Department ..
Organizational Chart of Spiral Department
Uniform Section ..
Linen Delivery .
Laundry Section ..
Service Area
100 Section of Spiral ..
Serving Gears Set up
Serving Gears Set up .
Serving Gears and Dinner Plates Set up ...
Housekeeping Cart
Microfiber Cloth
Sponge Scrub .
Squeegees
Transparent Trash Bag
Vacuum Cleaner ..
Dinner Plates ..
Cutleries ..
White Napkins
Coffee Cups
Chopsticks .,.
Coffee Maker Machine
Ice Maker Machine ..

LIST OF APPENDICES

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Appendix
1 Recommendation Letter .
2 Apprentice Ledger .
A. Housekeeping Department ....
B. Spiral Department ..
3 Curriculum Vitae .
4 Location Map ...
5 Certification of Completion .
A. Housekeeping Department .
B. Spiral Department ..
6 Accomplished Evaluation Form ..
A. Housekeeping Department .
B. Spiral Department
7 Daily Time Record
A. Housekeeping Department ..
16 31 October 2014 ..
1 30 November 2014 .
1 31 December 2014 ..
B. Spiral Department
23 31 January 2015
1 28 February 2015
1 7 March 2015 .
8 Photo Documentation ...
A. Housekeeping Department ..
Photo 1 Finished Bed Making .
Photo 2 Minibar Check ...
Photo 3 Bathroom Cleaned ..
Photo 4 Bathtub Cleaned .
Photo 5 Last Check Before leaving ...
B. Spiral Department
Photo 6 100 Section ..
Photo 7 Dinner Plates Set Up ...
Photo 8 Dinner Table Set Up ...
Photo 9 Serving Gear Set Up ...

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