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SP RM Bu A017 Morningservingcoffeeandtea Srs

This document outlines the standard procedures for butlers to deliver morning tea and coffee at The St. Regis Shanghai hotel. Butlers are expected to deliver tea and coffee punctually according to the time requested by each guest. They must review the morning call record sheet to check the delivery time and type of drink for each room. Butlers should ensure the proper amounts of drinks and condiments are prepared and delivered along with a courteous greeting at the guest's door. Used cups should be collected within an hour to maintain cleanliness.

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20 views2 pages

SP RM Bu A017 Morningservingcoffeeandtea Srs

This document outlines the standard procedures for butlers to deliver morning tea and coffee at The St. Regis Shanghai hotel. Butlers are expected to deliver tea and coffee punctually according to the time requested by each guest. They must review the morning call record sheet to check the delivery time and type of drink for each room. Butlers should ensure the proper amounts of drinks and condiments are prepared and delivered along with a courteous greeting at the guest's door. Used cups should be collected within an hour to maintain cleanliness.

Uploaded by

tga
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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The St.

Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与 程序


Position: Butlers 职位：专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
GM Approval: Cary Gray Date: 1 May 2001 总经理批准： 日期：
Task: Delivery of Morning Code: RM-BU-A017 任务：早晨咖啡 /茶的递送 序号： RM-BU-A017
Tea/Coffee
Standard: 标准：
Butlers will serve Morning Tea/Coffee in coordination with time given guest upon 专职管家将根据客人在安排叫醒电话电话时给出的时间递送早晨的咖啡和茶。
making call arrangement. This service will be delivered punctually and done 必须以礼貌而专业的态度准时完成这项服务。
professionally and courteously.

Procedures: 程序：
1. Review the Morning Call Record Sheet for expected delivery time of 1. 核对当日早晨叫醒服务记录单上咖啡/茶的预期递送时间。
Coffee/Tea for morning call for today.

2. Review the Morning Call Record Sheet as to type of Coffee/tea to be 2. 核对早晨叫醒服务记录单上有关递送至指定房间的咖啡/茶的种类。


delivered to the specified room.
3. 根据要求确认咖啡/茶和设置的数量。
3. Ensure the amount of setup and coffee/tea is in coordination with request.

4. Ensure the condiments are ready to go together with coffee/tea. The 4. 确认配料已和咖啡/茶一起准备好。配料包括：
condiments are:  备有糖袋（白糖，黄糖和健康糖）的糖缸
 Sugar bowl with sugar sachets (white, brown and equal sugar)  备有牛奶或奶油的奶盅
 Jug of milk, or cream
5. 标明递送咖啡/茶的时间计划，然后准时送入。
5. Note on plan of timing for delivery of Coffee/Tea and enter in Alarm Clock.
6. 按指定时间递送时，先敲门然后再递送咖啡/茶。
6. Upon designated time of delivery, knock the door of guestroom and delivery A. “早安，Mr. Barry，我可以进来送您的清卡吗？”
the coffee/tea.
A. “Good Morning again, Mr. Barry, May I come in to deliver your
Black Coffee?”

Printed Date:1/18/2001 PAGE: 1/2


The St. Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与 程序
Position: Butlers 职位：专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
GM Approval: Cary Gray Date: 1 May 2001 总经理批准： 日期：
Task: Delivery of Morning Code: RM-BU-A017 任务：早晨咖啡 /茶的递送 序号： RM-BU-A017
Tea/Coffee
7． 如果客人允许，进入房间连同配料一起放置好。
7. If guest permits, enter the room and place coffee/tea along with condiments. A. 进入同时说“谢谢”
A. “Thank You” whilst entering. B. “您希望放在哪里？”
B. “Where would you like me to place it?”
C. “ Mr. Barry , 还有什么我能为您效劳吗？”
C. “Can I be of any further assistance, Mr. Barry?”

8. Excuse yourself when leaving room: 8． 离开房间时致意问候：


A. “Have a pleasant day! Mr. Barry.” A. “希望您有愉快的一天！Mr. Barry。”

9. Butlers shall collect any served coffee/tea cups out of guest room in an hour. 9． 专职管家需在一小时之内将送入客房的咖啡/茶杯收出。

Printed Date:1/18/2001 PAGE: 2/2

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