TENANTS RIGHTS

GUIDE

ERIC T. SCHNEIDERMAN

Attorney General

ERIC T. SCHNEIDERMAN
Attorney General
Dear New Yorker:
The contract between a tenant and landlord,
whether it is based on a written lease or a
handshake, is one of the most common and important deals that
are made across our state. It defines how renters will enjoy their
homes, how owners will maintain their property, it can affect a
neighborhoods stability.
Thats why its important that everyone understands their rights
and responsibilities under the law. In New York State, there are
several different laws governing this relationship, and they can
be different depending upon the county or town you live in. This
booklet explains many of the laws tenants need to know and
provides resources for where you can find more information about
landlord and tenant issues.
As Attorney General, its my job to make sure the rights of all
New Yorkers are protected. Whether the issue involves civil
rights or consumer affairs, healthcare or investment fraud my
office may be able to help. Please visit our website:
www.ag.ny.gov
or call our hotline:
800-771-7755
to learn more about how we can help.


Sincerely,

Eric T. Schneiderman

Table Of Contents

Introduction

Types Of Housing

Leases

Rent

Lease Succession Or Termination

10

Habitability And Repairs

17

Safety

20

Utility Services

23

Tenants Personal Protections

24

Finding An Apartment

28

Resources

29

INTRODUCTION
The rights of residential tenants in New York State are protected by a
variety of federal, state and local laws. In addition, areas of the State
subject to rent stabilization, rent control or other rent regulation may
have special rules that apply to certain dwellings. Tenants are advised to
consult a lawyer regarding particular situations of concern.

I. TYPES OF HOUSING
Rent control and rent stabilization are the two types of rent regulation
in New York State. An apartment not subject to these regulations is
considered unregulated. An individual tenants rights will depend,
in part, upon which regulations apply, although some apartments may
fall under more than one category. While tenants in rent regulated or
government subsidized apartments have special rights, many rules and
laws apply to both unregulated and regulated apartments. To find out
whether an apartment is regulated, contact the New York State Division of Housing and Community Renewal.
Rent Regulated Housing
Rent Control
Rent control limits the rent an owner may charge for an apartment
and restricts the right of the owner to evict tenants. The rent control
program applies to residential buildings constructed before February,
1947 in municipalities that have not declared an end to the postwar
rental housing emergency. Rent control is still in effect in New York
City and parts of Albany, Erie, Nassau, Rensselaer, Schenectady, and
Westchester counties.
In order for an apartment to be under rent control, the tenant or the
tenants lawful successor (such as a family member, spouse, or adult
lifetime partner) must have been living there continuously since before
July 1, 1971. When a rent controlled apartment is vacated in New York
City or most other localities, it becomes rent stabilized or completely removed from regulation. In New York City, each rent controlled
apartment has a maximum base rent that is adjusted every two years
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to reflect changes in operating costs. Tenants may challenge increases if

the rent being charged by the landlord exceeds the legal regulated rent,
the building has housing code violations, the owners expenses do not
warrant an increase, or the owner is not maintaining essential services.
Rent Stabilization
In New York City, apartments are generally under rent stabilization if
they are:
In buildings of six or more units built between February 1, 1947
and December 31, 1973;
In buildings built before February 1, 1947, with tenants who
moved in after June 30, 1971;
In buildings with three or more apartments constructed or extensively renovated on or after January 1, 1974 with special tax
benefits.
Outside New York City, rent stabilized apartments are generally found
in buildings with six or more apartments that were built before January
1, 1974.
Local Rent Guidelines Boards in New York City, Nassau, Rockland
and Westchester counties set maximum rates for rent increases once a
year which are effective for one or two year leases beginning on or after
October 1 each year.
Tenants in rent stabilized apartments are entitled to required essential services and lease renewals, and may not be evicted except on grounds allowed
by law. Any apartment with a monthly rent of $2,500 or more per month
becomes deregulated when it becomes vacant. Occupied apartments may
be deregulated when the legal regulated r ent for the apartment reaches
$2,500 or more and the apartments occupants have a total annual income
in excess of $200,000 per year in each of the two years preceding the deregulation. Total annual income is the sum of the annual incomes of all
persons (other than subtenants) who occupy the apartment as their primary residence on a non- temporary basis. A tenant in a unit that becomes
deregulated may be offered a rent at the prevailing market rate.
Government-Financed Housing
The Mitchell-Lama housing program provides rental and cooperative
housing for middle-income tenants. For both state and city-sponsored
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Mitchell-Lama developments, tenants must meet eligibility requirements including income, family size and apartment size. Additionally,
each development sets its own restrictions.
Public Housing is a federally funded program in which state chartered
authorities develop and manage public housing developments, subject
to federal, state, and local laws and regulations. Tenants in public housing are entitled to an administrative grievance process administered by
the local housing authority before they may be evicted.
The Section 8 Housing Assistance Payments program is a rent and
mortgage subsidy program that assists eligible low-income or displaced
families, senior citizens and disabled persons in obtaining housing.
Families receive a rental subsidy, known as a housing assistance payment, or a mortgage subsidy towards payments to purchase a home,
equal to the difference between their share of the rent, (based on their
income) and the approved rent or mortgage for the unit. Eligible families and individuals are subject to statutory income limits.
Special Types of Housing
Manufactured and mobile home parks owners and tenants are
governed by Real Property Law 233 (Mobile Homeowners Bill of
Rights). The DHCR enforces compliance with this law.
New York City loft owners and tenants are governed by Multiple Dwelling Law, Article 7-C, enforced by the New York City Loft
Board.
New York City residential hotel owners and tenants are governed
by the rent stabilization law, enforced by the DHCR.

II. LEASES
A lease is a contract between a landlord and a tenant, containing the
terms and conditions of the rental. It cannot be changed while it is in
effect unless both parties agree. Leases for apartments which are not
rent stabilized may be oral or written. To avoid disputes, the parties
may wish to enter into a written agreement. A party must sign the lease
in order to be bound by its terms. An oral lease for more than one year
cannot be legally enforced (General Obligations Law 5-701).
3

At a minimum, leases should identify the premises, specify the names

and addresses of the parties, the amount and due dates of the rent, the
duration of the rental, the conditions of occupancy, and the rights and
obligations of both parties. Except where the law provides otherwise, a
landlord may rent on such terms and conditions as are agreed to by the
parties. Any changes to the lease should be initialed by both parties.
New York City rent stabilized tenants are entitled to receive from their
landlords a fully executed copy of their signed lease within 30 days of
the landlords receipt of the lease signed by the tenant. The leases beginning and ending dates must be stated. Rent stabilized tenants must
also be given a rent stabilization lease rider, prepared by DHCR, which
summarizes their rights under the law and provides specific information on how the rent was calculated.
Lease Provisions
Leases must use words with common and everyday meanings and must
be clear and coherent. Sections of leases must be appropriately captioned and the print must be large enough to be read easily. (General
Obligations Law 5-702; NY C.P.L.R. 4544.)
The following lease provisions are void:
Exempting landlords from liability for injuries to persons or property caused by the landlords negligence, or that of the landlords
employees or agents (General Obligations Law 5-321);
Waiving the tenants right to a jury trial in any lawsuit brought by
either of the parties against the other for personal injury or property damage (Real Property Law 259-c);
Requiring tenants to pledge their household furniture as security
for rent (Real Property Law 231).
If a lease states that the landlord may recover attorneys fees and costs
incurred if a lawsuit arises, a tenant automatically has a reciprocal right
to recover those fees as well (Real Property Law 234).
If the court finds a lease or any lease clause to have been unconscionable at the time it was made, the court may refuse to enforce the lease
or the clause in question (Real Property Law 235-c).
4

Renewal Leases
For non-rent regulated apartments, the landlord must agree to renew
the lease and a tenant may be subject to eviction at the end of the
lease term. However, a lease may contain an automatic renewal clause.
In such case, the landlord must give the tenant advance notice of the
existence of this clause between 15 and 30 days before the tenant is
required to notify the landlord of an intention not to renew the lease.
(General Obligations Law 5-905).
Rent stabilized tenants have a right to a one or two year renewal lease,
which must be on the same terms and conditions as the prior lease, unless a change is mandated by a specific law or regulation. A landlords
acceptance of a Section 8 subsidy is one such term which must be continued on a renewal lease. Landlords may refuse to renew a lease only
under certain enumerated circumstances, such as when the tenant is
not using the premises as a primary residence. For New York City rent
stabilized tenants, the landlord must give written notice to the tenant
of the right to renewal by mail or personal delivery not more than 150
days and not less than 90 days before the existing lease expires.
After the notice of renewal is given, the tenant has 60 days in which
to accept. If the tenant does not accept the renewal offer within the
prescribed time, the landlord may refuse to renew the lease and seek to
evict the tenant through court proceedings. If the tenant accepts the
renewal offer, the landlord has 30 days to return the fully executed lease
to the tenant. Until returned to the tenant, the lease is not effective and
therefore the rent increase portion need not be paid.
Month to Month Tenants
Renters who do not have leases and pay rent on a monthly basis are
called month-to-month tenants. In localities without rent regulation,
tenants who stay past the end of a lease are treated as month-to-month
tenants if the landlord accepts their rent (Real Property Law 232-c).
A month-to-month tenancy outside New York City may be terminated
by either party by giving at least one months notice before the expiration of the tenancy. For example, if the landlord wants the tenant
to move out by November 1 and the rent is due on the first of each
month, the landlord must give notice by September 30. In New York
5

City, 30 days notice is required, rather than one month.

Landlords do not need to explain why the tenancy is being terminated,
they only need to provide notice that it is, and that refusal to vacate
will lead to eviction proceedings. Such notice does not automatically
allow the landlord to evict the tenant. A landlord may raise the rent of
a month-to-month tenant with the consent of the tenant. If the tenant
does not consent, however, the landlord can terminate the tenancy by
giving appropriate notice. (Real Property Law 232-a and 232-b).

III. RENT
Rent Charges
When an apartment is not rent regulated, a landlord is free to charge
any rent agreed upon by the parties. If the apartment is subject to rent
regulation, the initial rent and subsequent rent increases are set by law,
and may be challenged by a tenant up to four years after the increase
went into effect.
Rent Increases for Regulated Apartments A landlord who pays for
a substantial improvement to an occupied rent stabilized or rent controlled apartment may increase the rent for such apartment if the landlord obtained the written consent of the tenant to the increased rent.
For a rent stabilized apartment, no order from the DHCR is required
for the rent increase. However, an order is required to increase the rent
of a rent controlled apartment.
Maximum rent increases for rent stabilized apartments are set each year
by the Rent Guidelines Board. In addition, landlords of rent stabilized
apartments may seek rent increases for certain types of building-wide
major capital improvements (MCI) that benefit all tenants, such as the
replacement of a boiler or the installation of new equipment. Rents
may be increased in individual apartments for substantial increases in
dwelling space, new equipment, improvements or furnishings.
In buildings that contain more than 35 apartments, the landlord can
collect a permanent rent increase equal to 1/60th of the cost of the Individual Apartment Improvements (IAI). In buildings that contain 35
apartments or less, the landlord may collect a permanent rent increase
6

equal to 1/40th of the cost of the IAI.

For rent stabilized apartments in New York City, the rent adjustment
collectible in any one year may not exceed six percent of the tenants
rent, although adjustments above that can be spread forward to future
years. For all rent controlled or stabilized apartments outside New York
City, the permanent adjustment collectible in any one year may not
exceed fifteen percent of the tenants rent.
A landlord also may increase the rent because of hardship or increased
labor costs, and in New York City rent controlled apartments, for
changes in the price of heating fuels.
Exemptions Tenants who are senior citizens (62 years or older) or
disabled may be granted certain exemptions from rent increases. Tenants may determine whether they qualify for a Senior Citizen Rent
Increase Exemption (SCRIE) or a Disability Rent Increase Exemption
(DRIE) by calling the DHCRs Rent Info Line at (718) 739-6400.
Receipts Landlords must provide tenants with a written receipt
when rent is paid in cash, a money order, and a cashiers check or in
any form other than the personal check of a tenant. Tenants paying
rent by personal check may request, in writing, a rent receipt from the
landlord. The receipt must state the payment date, the amount, the
period for which the rent was paid, and the apartment number. The
receipt must be signed by the person receiving the payment and state
his or her title. (Real Property Law 235-e).
It is illegal to charge a prospective tenant a bonus commonly called
key money above the lawful rent and security deposit, for preference in renting vacant apartment. Key money is not to be confused
with fees that may be legally charged by a licensed real estate broker
(Penal Law 180.55).
Rent Overcharges
In New York City and certain communities in Nassau, Rockland and
Westchester counties where rent stabilization or rent control laws apply,
the landlord may not charge more than the legal regulated rent. Under
the housing law, landlords must register each rent stabilized apartment
with DHCR and provide tenants annually with a copy of the registra7

tion statement. Tenants may also get a copy of the rent history for their
apartment directly from DHCR. A tenant may only challenge rents
and collect any overcharges going back four years from the tenants
filing a complaint. The tenant is also entitled to recover interest, plus
reasonable costs and attorneys fees, for the overcharge proceeding.
Generally, the penalty for a rent overcharge is the amount an owner
collected above the legal regulated rent, plus accrued interest. If the
overcharge is willful, the landlord is liable for a penalty of three times
the amount of the overcharge for two years prior to the filing of the
complaint. The landlord has the burden of proving that the overcharge
was not willful. Tenants who believe they are being overcharged should
contact DHCR.
Rent Security Deposits
Virtually all leases require tenants to give their landlords a security deposit; usually of one months rent. If a lease is renewed at a greater
amount or the rent is increased during the term of the lease, the owner
is permitted to collect additional money from the tenant in order to
bring the security deposit up to the new monthly rent. Landlords, regardless of the number of units in the building, must treat the deposits
as trust funds belonging to their tenants and they may not co-mingle
deposits with their own money.
Landlords of buildings with six or more apartments must put all security deposits in New York bank accounts earning interest at the prevailing rate. Each tenant must be informed in writing of the banks name
and address and the amount of the deposit. Landlords are entitled to
collect annual administrative expenses of one percent of the deposit. All
other interest earned on the deposits belongs to the tenants. Tenants
must be given the option of having this interest paid to them annually,
applied to rent, or paid at the end of the lease term. If the building
has fewer than six apartments, a landlord who voluntarily places the
security deposits in an interest bearing bank account must also follow
these rules.
For example: A tenant pays a security deposit of $1,000. The landlord
places the deposit in an interest bearing bank account paying 1.5%. At
the end of the year the account will have earned interest of $15.00. The
8

tenant is entitled to $5.00 and the landlord may retain $10.00, 1% of

the deposit, as an administrative fee.
A landlord may use the security deposit as a reimbursement for any unpaid rent, or the reasonable cost of repairs beyond normal wear and tear,
if the tenant damages the apartment. He or she must return the security
deposit, less any lawful deduction, to the tenant at the end of the lease or
within reasonable time thereafter, whether or not the tenant asks for its
return. To avoid any disputes, the tenant should thoroughly inspect the
apartment with the landlord before moving in and document any preexisting conditions. Upon vacating, the tenant should leave the apartment in clean condition, removing all personal belongings and trash
from the apartment, and making any minor repairs needed.
Sale of Building
If the building is sold, the landlord must transfer all security deposits
to the new owner within five days, or return the security deposits to the
tenants. Landlords must notify the tenants, by registered or certified
mail, of the name and address of the new owner.
Purchasers of rent stabilized buildings are directly responsible to
tenants for the return of security deposits and any interest. This responsibility exists whether or not the new owner received the security
deposits from the former landlord.
Purchasers of rent controlled buildings or buildings containing six
or more apartments where tenants have written leases are directly
responsible to tenants for the return of security deposits and interest
in cases where the purchaser has actual knowledge of the security
deposits. The law defines specifically when a new owner is deemed to
have actual knowledge of the security deposits (General Obligations
Law, Article 7, Title1).
When problems arise regarding security deposits, tenants should first
try to resolve them with the landlord before taking other action. If a
dispute cannot be resolved, tenants may contact the nearest local office
of the Attorney General, listed at the end of this booklet.

IV. LEASE SUCCESSION OR TERMINATION

Subletting or Assigning Leases
Subletting and assignment are methods of transferring the tenants legal interest in an apartment to another person. Here are the differences
between the two.
Sublet
To sublet means that the tenant is temporarily leaving the apartment
and therefore is transferring less than the entire interest in the apartment. A tenant who subleases an apartment is called the prime tenant
and the person temporarily renting the premises is the subtenant.
Tenants in buildings with four or more apartments have the right to
sublet with the landlords advance consent. Any lease provision restricting a tenants right to sublease is void as a matter of public policy. If
the landlord consents to the sublet, the tenant remains liable to the
landlord for the obligations of the lease, including all future rent. If the
landlord denies the sublet on reasonable grounds, the tenant cannot
sublet and the landlord is not required to release the tenant from the
lease. If the landlord denies the sublet on unreasonable grounds, the
tenant may sublet anyway. If a lawsuit results, the tenant may recover
court costs and attorneys fees if a judge rules that the landlord denied
the sublet in bad faith (Real Property Law 226-b(2)).
These steps must be followed by tenants wishing to sublet:
1. The tenant must send a written request to the landlord by certified
mail, return-receipt requested. The request must contain the following information: (a) the length of the sublease; (b) the name,
home and business address of the proposed subtenant; (c) the reason for subletting; (d) the tenants address during the sublet; (e)
the written consent of any co-tenant or guarantor; (f ) a copy of the
proposed sublease together with a copy of the tenants own lease,
if available.
2. Within ten days after the mailing of this request, the landlord may
ask the tenant for additional information. Any request for additional information may not be unduly burdensome.
3. Within 30 days after the mailing of the tenants request to sublet
or the additional information requested by the landlord, whichever
10

is later, the landlord must send the tenant a notice of consent, or

if consent is denied, the reasons for denial. A landlords failure to
send this written notice is considered consent to sublet (Real Property Law 226-b(2)).
Additional requirements limited to rent stabilized tenants:
The rent charged to the subtenant cannot exceed the stabilized rent,
plus a ten percent surcharge payable to the tenant for a furnished
sublet. Additionally, the stabilized rent payable to the owner, effective for the duration of the sublet only, may be increased by a
sublet allowance equal to the vacancy allowance then in effect. A
subtenant who is overcharged may file a complaint with DHCR or
may sue the prime tenant in court to recover any overcharge plus
interest, attorneys fees, and treble damages where applicable (9
NYCRR 2525.6(e)).
The prime tenant must establish that the apartment has-been maintained as a primary residence at all times, and must demonstrate
intent to reoccupy it at the end of the sublet.
The prime tenant, not the subtenant, retains the rights to a renewal
lease and any rights resulting from a co-op conversion. The term of
a sublease may extend beyond the term of the prime tenants lease.
The tenant may not sublet for more than two years within any
four year period (Real Property Law 226-b; 9 NYCRR 2525.6).
Frequent or prolonged periods of subletting may be grounds for a
landlord to seek possession of rent stabilized premises on the basis
of non-primary residence (9NYCRR 2520.6(u)).
Assign a Lease
To assign means that the tenant is transferring the entire interest in the
apartment lease to someone else and permanently vacating the premises. The right to assign the lease is much more restricted than the right
to sublet. A sublet or assignment which does not comply with the law
may be grounds for eviction.
A tenant may not assign the lease without the landlords written consent. The landlord may withhold consent without cause. If the landlord
reasonably refuses consent, the tenant cannot assign and is not entitled
to be released from the Lease. If the landlord unreasonably refuses consent, the tenant is entitled to be released from the lease within 30 days
11

from the date the request was given to the landlord (Real Property Law
226-b(1)).
Apartment Sharing
It is unlawful for a landlord to restrict occupancy of an apartment to
the named tenant in the lease or to that tenant and immediate family. When the lease names only one tenant, that tenant may share the
apartment with immediate family, one additional occupant and the
occupants dependent children, provided that the tenant or the tenants
spouse occupies the premises as their primary residence. When the lease
names more than one tenant, these tenants may share their apartment
with immediate family, and, if one of the tenants named in the lease
moves out, that tenant may be replaced with another occupant and the
dependent children of the occupant. At least one of the tenants named
in the lease or that tenants spouse must occupy the shared apartment
as a primary residence.
A tenant must inform the landlords of the name of any occupant within
30 days after the occupant has moved into the apartment or within 30
days of a landlords request for this information. If the tenant named in
the lease moves out, the remaining occupant has no right to continue
in occupancy without the landlords express consent.
Landlords may limit the total number of people living in an apartment to comply with legal overcrowding standards (Real Property Law
235-f ).
Lease Succession Rights
Family members living in an apartment not covered by rent control or
rent stabilization generally have no right to succeed a tenant who dies
or permanently vacates the premises. The rights of a family member
living in a rent controlled or rent stabilized apartment to succeed a tenant of record who dies or permanently vacates are covered by DHCR
regulations. Under these regulations, a family member is defined as
husband, wife, son, daughter, stepson, stepdaughter, father, mother,
stepfather, stepmother, brother, sister, grandfather, grandmother,
grandson, granddaughter, father-in-law, mother-in-law, son-in-law or
daughter-in-law of the tenant; or any other person residing with the
tenant in the apartment as primary resident who can prove emotional
12

and financial commitment and interdependence with the tenant. (9

NYCRR 2520.6(o)(2))
Minimum Residency A family member would succeed to the rights
of the tenant of record upon the tenants permanent departure or death,
provided the family member lived with such a primary resident either
(1) not less than two years (one year in the case of senior citizens and
disabled persons), or (2) from the commencement of the tenancy or
the relationship, if the tenancy or relationship was less than two years
or one year, in the case of senior citizens and disabled tenants (9
NYCRR 2523.5).
The minimum residency requirements will not be considered interrupted by any period during which the family member temporarily
relocates because he or she is engaged in active military service; is enrolled as a full time student; is not living in the residence because of a
court order; temporarily relocated for employment ; is hospitalized; or
other reasonable grounds.
In order to ensure that the landlord is aware of all persons residing in
the apartment who may be entitled to succession rights or protection
from eviction, a tenant may wish to submit to the landlord a notice listing all additional occupants (9 NYCRR 2523.5(b)(2)). The landlord
may request from the tenant, but not more than once in any twelve
month period, the names of all persons residing in the apartment.
Remaining family members living in government-financed housing
(such as a public development, an apartment owned by the local municipality; or in an apartment where the prime tenant had Section 8
Rental Assistance) and where the named tenant of record has died or
moved out, may also have the right to succeed to that tenants lease
and/or rent subsidy. Family members seeking succession rights in these
circumstances must check the applicable federal and municipal regulations and the local public housing authority rules to determine if they
might meet the eligibility requirements. Under federal regulations, persons alleging they are remaining family members of a tenant family
are entitled to a grievance hearing before eviction if they can make a
plausible claim to such status.

13

Senior Citizen Lease Termination

Tenants or their spouses living with themt who are 62 years or older, or
who will turn 62 during the term of their leases, are entitled to terminate their leases if they:
are certified by a physician as being no longer able, for medical
reasons, to live independently and who will move to a residence of
a family member, or
relocate to an adult care facility, a residential health care facility,
subsidized low-income housing, or other senior citizen housing.
Real Property Law 227-a(1).
When given notice of the tenants intention to move into one of
the above facilities, the landlord must release the tenant from liability to pay rent for the balance of the lease and adjust any payments
made in advance.
Here is what the notice must include:
Termination date: The law says, the termination date must be effective no earlier than thirty days after the date on which the next
rental payment (after the notice is delivered) is due. The notice is
considered to be delivered five days after mailing. An example of
what that means is, if the notice to the landlord is mailed on April
5, the notice is deemed received April 10. Since the next rental payment (after April 10) is due May 1, the earliest lease termination
date will be effective June 1.
A physicians certification that the person is no longer able to live
independently for medical reasons.
A notarized statement from a family member stating both that the
senior is related and will be moving into his or her residence for
at least six months, OR documentation of admission or pending
admission to one of the above mentioned facilities (Real Property
Law 227-a(2).
Anyone who interferes with the tenants or the tenants spouses removal of personal effects, clothing, furniture or other personal property
from the premises to be vacated will be guilty of a misdemeanor (Real
Property Law 227-a(3)).
Owners or lessors of a facility of a unit into which a senior citizen is
entitled to move after terminating a lease must advise such tenant, in
14

the admission application form, of the tenants rights under the law
(Real Property Law 227-a).
In all rent controlled apartments, and in rent stabilized apartments
outside of New York City, a senior citizen may not be evicted for purposes of owner occupancy. In New York City, a landlord may evict a
senior citizen for this purpose only if the tenant is provided with an
equivalent or superior apartment at the same or lower rent in a nearby
area. (9 NYCRR 2524.4;9 NYCRR 2504.4; NYC Admin. Code
26-408(b)(1))
Military Personnel Lease Terminations
Individuals entering active duty in the military may terminate a residential lease if:
the lease was executed by the service member before entering active
duty; and
the leased premises has been occupied by the member or the members dependents.
Any such lease may be terminated by written notice delivered to the
landlord at any time following the beginning of military service. Termination of a lease requiring monthly payments is not effective until
30 days after the first date on which the next rent is due (NY Military
Law 310).
Victims of Domestic Violence Lease Terminations
A tenant shielded by a court order of protection is permitted, on ten
days notice to the landlord, to seek a court order terminating the lease,
and will be released from any further rental payments after the lease is
terminated. The tenant must demonstrate that there continues to be
a substantial risk of physical or emotional harm to the tenant or the
tenants child from the party covered by the order of protection if the
parties remain in the premises, and that relocation would substantially
reduce that risk. The tenant must first attempt to secure the voluntary
consent of the landlord to terminate the lease, and if the request is denied, a court may order termination as long as all payments due under
the lease through the termination date of the lease have been paid (Real
Property Law 227-c).
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Eviction
A tenant with a lease is protected from eviction during the lease period
so long as the tenant does not violate any substantial provision of the
lease or any local housing laws or codes. For both regulated and unregulated apartments, landlords must give formal notice of their intention
to obtain legal possession of the apartment.
Unless the tenant vacates the premises by a specified date, the landlord
may commence eviction proceedings through: (a) a summary non-payment court proceeding to evict a tenant who fails to pay the agreed rent
when due and to recover outstanding rent; or (b) a summary holdover
proceeding for eviction if a tenant significantly violates a substantial
obligation under the lease (such as using the premises for illegal purposes, or committing or permitting a nuisance) or stays beyond the
lease term without permission (Real Property Actions and Proceedings
Law (RPAPL 711).
Landlords of rent regulated apartments may be required to seek approval from DHCR before commencing a court proceeding, for example, if
the owner seeks to demolish the building. If a tenant fails to pay rent,
is causing a nuisance, damages the apartment or building, or commits
other wrongful acts, the owner may proceed directly in court.
A tenant should never ignore legal papers; an eviction notice can still
be sent if a tenant did not appear in court to answer court papers (petition) sent by the landlord.
Important: A tenant can be legally evicted only after the landlord has
brought a court proceeding and has obtained a judgment of possession,
and only a sheriff, marshal or constable can carry out a court ordered
warrant to evict a tenant. Landlords may not take the law into their
own hands and evict a tenant by use of force or unlawful means. For
example, a landlord cannot use threats of violence, remove a tenants
possessions, lock the tenant out of the apartment, or willfully discontinue essential services such as water or heat. When a tenant is evicted,
the landlord must give the tenant a reasonable amount of time to remove all belongings; the landlord may not retain the tenants personal
belongings or furniture (RPAPL 749; Real Property Law 235).
A tenant evicted from an apartment in a forcible or unlawful manner is
16

entitled to recover triple damages in a legal action against the landlord.

Landlords in New York City who use illegal methods to force a tenant
to move are also subject to both criminal and civil penalties. Further,
the tenant may be entitled to be restored to occupancy (RPAPL 853;
NYC Admin. Code 26-523, 26-521).
Additional rules apply in certain situations concerning evictions. In
New York City, a landlord may not evict a tenant in a rent stabilized
apartment for purposes of owner occupancy if the tenant or the spouse
of the tenant is a senior citizen or is disabled, unless the landlord provides an equivalent or superior apartment at the same or lower rent
in a nearby area. In rent controlled apartments statewide and in rent
stabilized apartments outside New York City, a landlord may not evict
a senior citizen, a disabled person, or any person who has been living in
the apartment for 20 years or more for purposes of owner occupancy (9
NYCRR 2524.4; 9 NYCRR 2504.4; NYC Admin. Code 26-408(b)
(1).).
It is wise for tenants to consult an attorney to protect their legal
rights if the landlord seeks possession of their apartment.

V. HABITABILITY AND REPAIRS

Warranty of Habitability
Under the warranty of habitability, tenants have the right to a livable,
safe and sanitary apartment, a right that is implied in every written or
oral residential lease. Any lease provision that waives this right is contrary to public policy and is therefore void. Examples of a breach of this
warranty include the failure to provide heat or hot water on a regular
basis, or the failure to rid an apartment of an insect infestation.
Public areas of the building are also covered by the warranty of habitability. The warranty of habitability also applies to cooperative apartments, but not to condominiums.
Any uninhabitable condition caused by the tenant or persons under
the tenants direction or control does not constitute a breach of the
warranty of habitability; in such a case, it is the tenants responsibility
to remedy the condition (Real Property Law 235-b).
17

Seeking Rent Reduction If a landlord breaches the warranty of habitability, the tenant may sue for a rent reduction. Alternatively, rent
regulated tenants can also file a rent reduction complaint with DHCR.
Before filing such a complaint with DHCR for breach of the warranty,
the tenant must communicate in writing with the landlord about the
problem. A complaint may only be filed with DHCR not less than 10
days and not more than 60 days from the date the tenant sent a notice
to the landlord. The tenant may also withhold rent, but in response,
the landlord may sue the tenant for non-payment of rent. In such case,
the tenant may countersue for breach of the warranty.
The court or DHCR may grant a rent reduction if it finds that the
landlord violated the warranty of habitability. The reduction is computed by subtracting from the actual rent the estimated value of the
apartment without the essential services. For a tenant to receive a reduction, the landlord must have actual or constructive notice of the
existence of the defective condition.
A landlords liability for damages is limited when the failure to provide
services is the result of a union-wide building workers strike. However,
a court may award damages to a tenant equal to a share of the landlords net savings because of the strike. Landlords will be liable for lack
of services caused by a strike when they have not made a good faith
attempt, where practicable, to provide services.
In extenuating circumstances, tenants may make necessary repairs and
deduct reasonable repair costs from the rent. For example, when a landlord has been notified that a door lock is broken and willfully neglects
to repair it, the tenant may hire a locksmith and deduct the cost from
the rent. Tenants should keep receipts for such repairs and copies of all
communications with the landlord about the repairs.
If an apartment becomes uninhabitable due to fire or other damage
not caused by the tenant, and the lease does not expressly provide otherwise, the tenant may vacate the apartment and cancel the lease. The
tenant will not be liable for subsequent rental payments. The landlord
shall be responsible to refund any rent paid in advance as well as any
rent security held by the landlord (Real Property Law 227).
If only a portion of the apartment is damaged, the rent maybe reduced
18

pursuant to a court order or by DHCR in proportion to the part of the

apartment that is damaged. The landlord must then repair those portions of the apartment and return them to livable condition.
Landlords Duty of Repair
Landlords of multiple dwellings must keep the apartments and the
buildings public areas in good repair and clean and free of vermin,
garbage or other offensive material. Landlords are required to maintain
electrical, plumbing, sanitary, heating and ventilating systems and appliances landlords install, (such as refrigerators and stoves), in good
and safe working order. All repairs must be made within a reasonable
time period. Such time period may vary depending upon the severity
of the repairs. In New York City, the landlord is required to maintain
the public areas in a clean and sanitary condition (NYC Admin. Code
27-2011). Tenants should bring complaints to the attention of their
local housing officials (Multiple Dwelling Law 78 and 80; Multiple
Residence Law 174. The Multiple Dwelling Law applies to cities with a
population of 325,000 or more and the Multiple Residence Law applies to
cities with less than 325,000 and to all towns and villages).
Lead Paint
Landlords must protect against the possibility that children will be
poisoned by peeling of dangerous lead-based paint. Federal and local
laws require that landlords of multiple dwellings built before 1960 (or
between 1960 and 1978 where the landlord knows there is lead paint)
ascertain if a child under seven years old lives in an apartment, and
inspect that apartment for lead paint hazards.
In performing any work that disturbs lead paint in applicable apartments and common areas, a landlord must hire workers who have
completed a training course in lead-safe work practices.
Landlords must remove or permanently cover apartment walls and
other areas where lead based paint is peeling. The landlord must keep
records of all notices, inspections and repair of lead paint hazards, and
other matters related to lead paint law. Landlords of such dwellings in
New York City must also provide their tenants with a pamphlet prepared by the NYC Department of Health and Mental Hygiene and the
NYC Department of Housing Preservation and Development (HPD).
19

(42 U.S.C.A 4851; NYC Admin. Code 27-2056.)

VI. SAFETY
Smoke Detectors
Landlords of multiple dwellings must install approved smoke detectors in each apartment, within ten feet of each room used for sleeping.
Each smoke detecting device shall include a test device to allow a tenant to ensure that the device is functioning properly. Tenants should
test their detectors frequently to make sure they work properly. The
smoke detectors should be clearly audible in each of those rooms. Tenants may be asked to reimburse the owner up to ten dollars for the cost
of purchasing and installing each battery-operated detector. During
the first year of use, landlords must repair or replace any broken detector if its malfunction is not the tenants fault (Multiple Residence Law
15; Multiple Dwelling Law 68; NYC Admin. Code 27-2045).
Carbon Monoxide Detectors
Landlords of all multiple dwellings, including those owned as a condominium or cooperative, used as a residence and one-and two family
homes in New York City must provide and install an approved carbon
monoxide alarm within fifteen feet of the primary entrance to each
sleeping room. All multiple dwellings must contain carbon monoxide
detectors in accordance with local building codes (NYC Admin. Code
27- 2046.1; Exec. Law 378).
New York City landlords must post a HPD-approved form in a common area informing occupants of the requirements of New York Citys
carbon monoxide laws. Tenants are responsible for reimbursing the
landlord $25.00 within one year for each carbon monoxide alarm that
is newly installed. Tenants are responsible for keeping and maintaining
the carbon monoxide alarm in good repair. Landlords are responsible
for replacing any detectors that are lost, stolen or become inoperable
within the first year of use. (NYC Admin. Code 27-2046.1).
Combination smoke/carbon monoxide detectors are permitted. A landlord is entitled to be reimbursed a maximum of $35.00 for such combination detectors only when the smoke alarm needs to be replaced. If
the smoke alarm is operable and the landlord wishes to replace it with
20

a combined alarm, the landlord can only be reimbursed $25.00.

Crime Prevention
Landlords are required to take minimal precautions to protect against
reasonably foreseeable criminal harm. For example, tenants who are
victims of crimes in their building or apartment, and who are able to
prove that the criminal was an intruder and took advantage of the fact
that the entrance to the building was negligently maintained by the
landlord, may be able to recover damages from the landlord.
Entrance Door Locks and Intercoms
Multiple dwellings which were built or converted to such use after January 1, 1968 must have automatic self-closing and self-locking doors at
all entrances. These doors must be kept locked at all times, except when
an attendant is on duty. If this type of building contains eight or more
apartments it must also have a two-way voice intercom system from
each apartment to the front door and tenants must be able to buzz
open the entrance door for visitors.
Multiple dwellings built or converted to such use prior to January 1,
1968 also must have self-locking doors and a two-way intercom system
if requested by a majority of all the apartments. Landlords may recover
from tenants the cost of providing this equipment (Multiple Dwelling
Law 50-a).
Entrances, stairways and yards of multiple dwellings must be sufficiently lit at night, from sunset to sunrise. The owner is responsible for
installing and maintening lighting in these areas (NYC Admin. Code
27-2040; Multiple Dwelling Law 35; Multiple Residence Law 109).
Lobby Attendant Service
Tenants of multiple dwellings with eight or more apartments are entitled to maintain a lobby attendant service for their safety and security
at their own expense, whenever any attendant provided by the landlord
is not on duty (Multiple Dwelling Law 50-c).
Elevator Mirrors
There must be a mirror in each self-service elevator in multiple dwellings so that people may see, prior to entering, if anyone is already in
21

the elevator (Multiple Dwelling Law 51-b; NYC Admin. Code 272042).
Individual locks, Peepholes and Mailboxes
Tenants in multiple dwellings can install and maintain their own locks
on their apartment entrance doors in addition to the lock supplied by
the landlord. The lock may be no more than three inches in circumference, and tenants must provide their landlord with a duplicate key
upon request. Failure to provide the landlord with a duplicate key if
requested can be construed as a violation of a substantial obligation of
the tenancy, and can possibly lead to eviction proceedings. Any lease
provision requiring a tenant to pay additional rent or other charges for
the installation of an additional lock is void as against public policy and
unenforceable (Multiple Dwelling Law 51-c).
The landlord must provide a peephole in the entrance door of each
apartment. Landlords of multiple dwellings in New York City must
also install a chain-door guard on the entrance door to each apartment,
so as to permit partial opening of the door (Multiple Dwelling Law
51-c; NYC Admin. Code 27-2043).
United States Postal regulations require landlords of buildings containing three or more apartments to provide secure mail boxes for each
apartment unless the management has arranged to distribute the mail
to each apartment. Landlords must keep the mail boxes and locks in
good repair.
Window Guards
Landlords in New York City must install window guards in any apartment in which a child under the age of ten resides, and in apartments
where the tenant requests window guards, even if a child under ten
does not reside in the apartment.
Landlords are required to provide tenants with a form stating whether
there are children residing in a household and to request installation
of window guards. Tenants are required to notify their landlord when
they have children of this age living in their apartment, or if they provide child care services in that apartment. Tenants may not refuse installation. Once window guards are installed, the tenant must not take
22

down, make alterations to, or remove any part of them. Landlords in

New York City must install Department of Health and Mental Hygiene-approved window guards. If an object more than five inches in
diameter can fit through, over or under a window guard, then it is not
installed properly. All approved window guards have a manufacturers
approval number imprinted on a vertical stile of the guard, and must
be appropriate for the type of window in which they are being installed
(NYC Health Code 131.15).
Windows giving access to fire escapes are excluded. Protective guards
must also be installed on the windows of all public hallways. Landlords
must give tenants an annual notice about their rights to window guards
and must provide this information in a lease rider. Rent controlled and
stabilized tenants may be charged up to ten dollars per window guard
(NYC Health Code 131.15).

VII. UTILITY SERVICES

Heating Season
Heat must be supplied from October 1 through May 31 to tenants in
multiple dwellings. If the outdoor temperature falls below 55F between
the hours of six a.m. and ten p.m., each apartment must be heated to
a temperature of at least 68F. If the outdoor temperature falls below
40F between the hours of ten p.m. and six a.m., each apartment must
be heated to a temperature of at least 55F (Multiple Dwelling Law
79; Multiple Residence Law 173; NYC Admin. Code 27-2029).
Truth in Heating
Before signing a lease requiring payment of individual heating and
cooling bills, prospective tenants are entitled to receive from the landlord a complete set or summary of the past two years bills. These copies
must be provided free upon written request (Energy Law 17-103).
Hot Water
Landlords must provide all tenants of multiple dwellings with both
hot and cold water. Hot water must register at or above a constant
temperature of 120 degrees at the tap. If a tub or shower is equipped
23

with an anti-scald valve that prevents the hot water temperature from
exceeding 120 degrees, the minimum hot water temperature for that
tub or shower is 110 degrees (Multiple Dwelling Law 75; Multiple
Residence Law 170; NYC Admin. Code 27-2031).
Continuation of Utility Service
When the landlord of a multiple dwelling is delinquent in paying utility bills, the utility must give advance written notice to tenants and to
certain government agencies of its intent to discontinue service. Service
may not be discontinued if tenants pay the landlords current bill directly to the utility company. Tenants can deduct these charges from
future rent payments.
The Public Service Commission can assist tenants with related problems. If a landlord of a multiple dwelling fails to pay a utility bill and
service is discontinued, landlords may be liable for compensatory and
punitive damages (Real Property Law 235-a; Public Service Law 33).
Oil Payments
Tenants in oil-heated multiple dwellings may contract with an oil dealer, and pay for oil deliveries to their building, when the landlord fails
to ensure a sufficient fuel supply. These payments are deductible from
rent. Local housing officials have lists of oil dealers who will make fuel
deliveries under these circumstances (Multiple Dwelling Law 302-c;
Multiple Residence Law 305-c).

VIII. TENANTS PERSONAL PROTECTIONS

Tenant Organizations
Tenants have a legal right to organize. They may form, join, and participate in tenant organizations for the purpose of protecting their rights.
Landlords must permit tenant organizations to meet, at no cost, in any
community or social room in the building, even if the use of the room
is normally subject to a fee. Tenant organization meetings are required
to be held at reasonable times and in a peaceful manner which does not
obstruct access to the premises (Real Property Law 230).
24

Retaliation
Landlords are prohibited from harassing or retaliating against tenants
who exercise their rights. For example, landlords may not seek to evict
tenants solely because tenants (a) make good faith complaints to a
government agency regarding violations of any health or safety laws;
(b) take good faith actions to protect their rights under the lease; or
(c) participate in tenant organizations.
Tenants may collect damages from landlords who violate this law, which
applies to all rentals except owner-occupied dwellings with fewer than
four units (Real Property Law 223-b).
Right to Privacy
Tenants have the right to privacy within their apartments. A landlord,
however, may enter a tenants apartment with reasonable prior notice,
and at a reasonable time, with the tenants consent, either to provide
routine or agreed upon repairs or services, or in accordance with the
lease. If the tenant unreasonably withholds consent, the landlord may
seek a court order to permit entry. In an emergency, such as a fire or
water leak, the landlord may enter the apartment without the tenants
consent or prior notice. A landlord may not interfere with the installation of cable television facilities (Public Service Law 228).
Disabilities
Landlords are required to provide reasonable accommodations for tenants with disabilities so that they may enjoy equal access to and use of
housing accommodations. A reasonable accommodation is a policy
or rule change that is related to a tenants specific disability and does
not impose extremely high costs on a landlord or cause harm or discomfort to other tenants, such as permitting a tenant who is blind or
has a psychological disability to have a guide dog or a companion animal, despite a buildings no pets policy (42 U.S.C.A 3604(f )(3).
Additionally, a landlord may not refuse to permit, at the expense of
the handicapped tenant, reasonable structural modifications of existing
premises occupied by the tenant, if such modifications may be necessary to afford the tenant full use of the premises. Such modifications
may include building a ramp or installing grab bars in the bathroom.
25

However, the landlord may condition permission for a modification on

the tenant agreeing to restore the interior of the premises to the condition that existed before the modification (42 U.S.C.A. 3604(f ) (3).
Tenants with disabilities who need accommodations should notify their
landlord and request the necessary accommodations. Though such a
request is not required to be in writing, it is often helpful should any
dispute arise. A landlord may request documentation from a health care
professional attesting to the disability and describing any functional
limitations that arise. A tenant with a disability who thinks a landlord
has unreasonably refused a reasonable accommodation request should
contact the U.S. Department of Housing and Urban Development
(HUD).
Discrimination
Landlords may not refuse to rent to, renew the lease of, or otherwise
discriminate against, any person or group of persons because of race,
creed, color, national origin, sex, disability, age, marital status or familial status. In New York City, tenants are further protected against
discrimination with respect to lawful occupation, sexual orientation,
partnership status and immigration status. People with AIDS or who
archive-positive, as well as recovering alcoholics, are also protected
from discrimination. Further, NYC landlords are prohibited from discriminating against tenants based on lawful source of income which
includes income from social security or any form of federal, state or
local public assistance including section 8 vouchers (Executive Law
296(5); NYC Admin.) Code 8-107).
Landlords may not discriminate against any person who has children
living with them, by refusing to rent an apartment or by insisting upon
unfavorable lease terms on the basis of the person having children.
However, this restriction does not apply to housing units for senior
citizens which are subsidized or insured by the federal government. In
addition, a lease may not require that tenants remain childless during
their tenancy (Real Property Law 237-a).
An aggrieved party should contact HUD within one year after the alleged discriminatory housing practice occurs or ceases. In New York
City, an aggrieved party may file a complaint with the NYC Commis26

sion on Human Rights within one year from the date on which the
discriminatory act occurred. An aggrieved party may also choose to sue
for damages against a landlord who violates this law, and may recover
attorneys fees if successful (NYC Admin. Code 8-109; 42 U.S.C.A.
3610(a) (1).
Harassment
A landlord is prohibited from any action intended to force a tenant out
of an apartment or to compel a tenant to give up any rights granted
the tenant by law. No landlord, or any party acting on the landlords
behalf, may interfere with the tenants privacy, comfort, or quiet enjoyment of the apartment. Harassment may take the form of physical or
verbal abuse, willful denial of services, or multiple instances of frivolous litigation. If a landlord lies or deliberately misrepresents the law
to a tenant, this may also constitute harassment. Rent regulated tenants who feel they have been victimized by harassment should contact
DHCR. Landlords found guilty of harassment are subject to fines of
up to $2,000 for the first offense and up to $10,000 for each subsequent offense. Under certain circumstances, harassment of a rent regulated tenant may constitute a class E felony (Penal Law 241.05; NYC
Admin Code 27-2004, 27-2005).
New York City tenants have additional recourse against harassment.
Tenants may bring a claim in housing court and the court may issue
restraining orders against owners if violations have been found (NYC
Admin Code 27-2115).
Pets
Tenants may keep pets in their apartments unless their lease specifically
prohibits it. Landlords may be able to evict tenants who violate a lease
provision prohibiting pets. In multiple dwellings in New York City
and Westchester County, a no-pet lease clause is deemed waived where
a tenant openly and notoriously kept a pet for at least three months
and the owner of the building or the owners agent had knowledge of
this fact. However, this protection does not apply to public housing or
where the animal causes damage, is a nuisance, or substantially interferes with other tenants (NYC Admin. Code 27-2009.1(b); Westchester
County Laws, Chapter 694).
27

Tenants who are blind or deaf are permitted to have guide dogs or service dogs regardless of a no-pet clause in their lease. Also, tenants with
a chronic mental illness are permitted to have emotional assistance animals (NY Civil Rights Law 47-b).

IX. Finding an Apartment

Real Estate Brokers
A consumer may retain a real estate broker to find a suitable apartment.
New York State licenses real estate brokers and salespersons. Brokers
charge a commission for their services which is usually a stated percentage of the first years rent. The amount of the commission is not set by
law and should be negotiated between the parties. The broker must
assist the client in finding and obtaining an apartment before a commission may be charged. The fee should not be paid until the client is
offered a lease signed by the landlord. The broker may also charge the
client a reasonable amount to conduct a credit check.
Under the Rent Stabilization Code, a brokers commission may be considered rent in excess of legal rent when there is too close of a business
or financial connection between the broker and the landlord (9 NYCRR
2525.1). Complaints against real estate brokers should be directed to
the New York Department of State (Real Property Law, 442-e).
Apartment Information and Sharing Agencies
Apartment listing services that charge a fee for providing information
about the location and availability of apartments and rooms for rent
must be licensed by the state (Real Property Law 446-b). The fees
charged by these firms may not exceed one months rent and must be
deposited in an escrow account. When the information provided by
the firms does not result in a rental, the entire amount of any pre-paid
fee, less $15.00, must be returned to the tenant. Criminal prosecution
for violations of this law may be brought by the Attorney General (Real
Property Law 446-h).

28

OFFICE OF THE NEW YORK STATE

ATTORNEY GENERAL

www.ag.ny.gov
HOTLINE 1-800-771-7755
For the Hearing/Voice Impaired 1-800-788-9898
New York City
Albany
120 Broadway
The Capitol
New York, NY 10271
Albany, NY 12224
212-416-8250
518-776-2000

REGIONAL OFFICES
BINGHAMTON
State Office Building
44 Hawley Street, 17 Fl.
Binghamton, NY 13901
607-721-8771

POUGHKEEPSIE
One Civic Center Pl.,
Suite 401
Poughkeepsie, NY 12601-3157
845-485-3900

BROOKLYN
55 Hanson Place, Suite 1080
Brooklyn, NY 11217-1523
718-722-3949

ROCHESTER
144 Exchange Boulevard
Rochester, NY 14614
585-546-7430

BUFFALO
Main Place Tower, Suite 300A
350 Main Street
Buffalo, New York 14202
716-853-8400

SUFFOLK
300 Motor Parkway
Hauppauge, NY 11788
631-231-2424

HARLEM
163 West 125th Street
New York, NY 10027
212-961-4475
NASSAU
200 Old Country Road
Suite 240
Mineola, NY 11501
516- 248-3302
PLATTSBURGH
43 Durkee Street, Suite 700
Plattsburgh, NY 12901
518-562-3288

SYRACUSE
615 Erie Blvd. West, Suite 102
Syracuse, NY 13204
315-448-4800
UTICA
207 Genesee Street, Room 508
Utica, NY 13501
315-793-2225
WATERTOWN
317 Washington Street
Watertown, NY 13601
315-785-2444
WESTCHESTER
44 South Broadway
White Plains, NY 10601
914-422-8755

29

Other Resources
NEW YORK STATE DIVISION OF HOMES AND COMMUNITY
RENEWAL (DHCR)
GENERAL INFORMATION HOTLINE
1-866-ASK-DHCR (275-3427)
www.nyshcr.org
General information: [email protected]
Rent stabilization or control: [email protected]
Office of Fair Housing
212-480-7492
518-474-6157
EXECUTIVE OFFICES

New York City

25 Beaver Street
New York, New York 10004
212-480-6700

Albany
38-40 State St.
Albany, NY 12207
518-473-2526

RENT ADMINISTRATION BOROUGH AND DISTRICT OFFICES

Rent Administration Headquarters
Gertz Plaza
92-31 Union Hall Street
Jamaica, New York 11433
718-739-6400

Lower Manhattan
South side of 110th Street and below
25 Beaver Street
New York, NY 10004
Upper Manhattan
North side of 110th Street and above
Adam Clayton Powell Jr.
State Office Building
163 West 125th Street, 5th floor
New York, NY 10027
212-961-8930

Bronx
2400 Halsey Street, 1st Floor
Bronx, New York 10461
718-430-0880
Brooklyn
55 Hanson Place, Room 702
Brooklyn, New York 11217
718-722-4778
Buffalo
535 Washington St. Suite 105
Buffalo, NY 14203
716-847-7955
Westchester County
44 South Broadway, 3rd Fl
White Plains, NY 10601
914-948-4434

30

NEW YORK CITY RENT GUIDELINES BOARD

51 Chambers Street, Suite 202
New York, New York 10007
(212) 385-2934
www.housingnyc.com
NEW YORK STATE PUBLIC SERVICE COMMISSION
Gas, Electric Shutoff: 800-342-3355
Service and billing concerning Gas, Electric, Phone, Cable: 800-342-3377
New York Relay TDD System for Hearing Impaired: 800-662-1220
www.dps.ny.gov
NEW YORK STATE DEPARTMENT OF STATE
(Real estate brokers, agents, apartment information vendors, listing services)
123 William Street
New York, New York 10038-3804
(212) 417-5800
www.dos.ny.gov
NEW YORK STATE DIVISION OF HUMAN RIGHTS
TOLL FREE: (888) 392-3644
Website: http://www.dhr.ny.gov
NEW YORK CITY COMMISSION ON HUMAN RIGHTS
212-306-7450.
www.nyc.gov/html/cchr
NEW YORK CITY LOFT BOARD
280 Broadway
3rd Floor
New York, New York 10007
212-566-5663
www.nyc.gov/html/loft/home.html
NEW YORK CITY HOUSING AUTHORITY
250 Broadway
New York, New York 10007
(212) 306-3000
www.nyc.gov/nycha

31

NYC HOUSING PRESERVATION AND DEVELOPMENT (HPD)

100 Gold Street
New York, New York 10038
Dial: 311
TTD 212-504-4115
Website: www.nyc.gov/html/hpd
U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
(HUD)
New York Regional Office
Jacob K. Javits Federal Office
26 Federal Plaza, Suite 3541
New York, New York 10278-0068
212-264-8000 / TTY 212-264-0927
www.hud.gov
Albany Office
52 Corporate Circle
Albany, New York 12203-5121
518-464-4200
Buffalo Office
(covers Upstate New York)
Lafayette Court
465 Main Street, 2nd Floor
Buffalo, New York 14203-1780
716-551-5755 / TTY 716-551-5787
Syracuse Field Office
James M. Hanley Federal Building
100 South Clinton Street
P.O. Box 7025
Syracuse, NY 13261-7025
315-477-0616

32