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Ch02 Knowledge Part1

Knowledge is a fluid mix of experiences, values, and information that provides a framework for understanding new experiences. Knowledge originates in individual minds but is often embedded in organizational processes, practices, and norms. Knowledge management aims to help the right people apply the right knowledge at the right time. It is about improving business processes, not just building digital networks or one-time investments. Successful companies are driven by and valued for their knowledge, not just their assets.

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25 views

Ch02 Knowledge Part1

Knowledge is a fluid mix of experiences, values, and information that provides a framework for understanding new experiences. Knowledge originates in individual minds but is often embedded in organizational processes, practices, and norms. Knowledge management aims to help the right people apply the right knowledge at the right time. It is about improving business processes, not just building digital networks or one-time investments. Successful companies are driven by and valued for their knowledge, not just their assets.

Uploaded by

saeedak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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What is Knowledge?

Knowledge is a fluid mix of framed experience, values, contextual information,


expert insight, and intuition that provides an environment and framework for
evaluating and incorporating new experiences and information.
It originates in individual minds but is often embedded in organizational
routines, processes, practices, systems, software, and norms.

Knowledge Managements value proposition


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Knowledge integration is the engine of economic prosperity.


Unpredictable markets necessitate organization abandonment
KM lets you lead change so that change does not lead you.
Cross-industry amalgamation is breeding complexity.
Those who forget the past are condemned to repeat it.
A bridge is needed to across the Atlantic.
Tacit knowledge is mobile.
Knowledge application requires water-cooler and
coffeemachine cultures; IT barely supports sharing.

What Knowledge Management is not about?


1. KM is not Knowledge Engineering. KM is a business problem and falls
in domain of information systems and management, not in computer
science. KM = Information System + people.
2. KM is about process, not just digital networks. KM goal is to improve
business process.
3. Km is not building a smarter intranet.
4. KM is not about one time investment.
5. KM is not about enterprise-wide infobahns. KM is on helping the right
people apply the right knowledge at the right time.

Reasons for being successful business


Coke/Coca Cola

Brand recognition

Wal-Mart

Industry-driven vision

Microsoft/Intel

Patterns and breakthroughs


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eBay

Customer Royalty and its reach

Yahoo

Innovation business ideas

AOL

Anticipated future products

Citibank

Past achievements

Pfizer
Groundbreaking strategies
These companies are driven by and valued for their knowledge not their assets.

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