VoIP

Using Cisco Jabber: Quick Reference Guide

VoIP using Cisco Jabber 3. Confirm your Settings.
a. Windows
VoIP is an acronym for Voice Over Internet Protocol. It is how i. Click the cog in the upper right side of the application.
telephone service is provided over the Internet. Cisco Jabber is ii. Select File > Options.
the application used at Tufts to make the connection possible.
What is Cisco Jabber?
Cisco Jabber is an application that acts as an all-in-one
communication tool. Users have the ability to make calls, or iii. Click Accounts.
communicate using video, and instant messaging (IM) using any iv. Enter your Tufts Username and Password
Note: this step needs to be done any time you change your Tufts Password.
computer or mobile device that has the Cisco Jabber application
installed. You can make calls using a headset, physical phone,
or using your computers microphone and speakers.

Before Conversion
Take the following steps before you are converted to Cisco
Jabber: v. Click Audio.
1. Download the Cisco Jabber Application onto your vi. Set Speaker to Plantronics
computer. Note: If you do not have administrative rights to your vii. Set Microphone to Plantronics
computer, contact [email protected] for someone to assist.
viii. Set Ringer/Alerts to Speakers. (This ensures you will hear
a. Windows application download is available at: incoming calls.)
https://tufts.box.com/s/r1354dx72wke4gogqyk5
b. Mac application download is available at:
https://tufts.box.com/s/22qcegrx6ok0xur5nj9w
2. Login to the Cisco Jabber application and enter your Tufts
credentials.
Note: The first time you log into the Jabber application, you
will receive a Cisco login screen. Enter your Tufts email
address. The application will then take you to the Tufts single
sign-on screen.
3. Exit the application. This completes the process of placing ix. Click Apply.
you into the system. Note: Do not just sign out, as this will
b. Mac
not complete the process.
i. Go to Jabber > Preferences.
ii. Select the Accounts Tab.
iii. Click Phone Services.
iv. Enter your Tufts Username and Password
Note: this step needs to be done any time you change your Tufts Password.

4. Log in to WebEx if you have not already done so on your

primary computer. (http://tufts.webex.com)
5. Get a headset from the Telecommunications group located in
the basement of TAB. v. Select the Audio/Video Tab.
6. Update your White Pages page:
a. Go to http://whitepages.tufts.edu
b. Locate yourself.
vi. Set Microphone to Plantronics
c. Ensure that your phone number is either your direct line or the
department main number. vii. Set Audio Call Output to Plantronics
d. Edit your page if the number is not up to date. viii. Set Ringer & Alerts to System Audio Output. (This
ensures you will hear incoming calls.)
During Conversion
On the date of your conversion, you will notice that your
former telephone is blank. This means that you can now
connect to Cisco Jabber to begin using the telephone through
your computer.
1. Locate Jabber on your computer.
2. Log in using your Tufts credentials.

 VoIP Using Cisco Jabber: Quick Reference Guide
After Conversion Frequently Asked Questions
Dialing Q. What are my options for receiving calls?
1. You will need to enter all 10 digits when calling any A. You can receive calls using either a headset, a physical phone or
number, even on campus. using your computers speakers. We recommend you use the headset
when you first convert to Jabber.
2. You no longer need to dial 9 to get an outside line.
Q. Why cant I hear through my headset?
Voice Mail
1. If you are not logged into Jabber on your computer or A. When you log into Jabber the first time, you will need to instruct it
to recognize your headset. See step 3 of the During Conversion
mobile device, your calls will automatically be routed to section above.
voice mail.
2. Outlook: If you access your voice mail through your Q. Why am I getting an error message from Jabber?
Outlook email, this process stays exactly the same. A. You may need to log into WebEx to correct this issue.
3. Dialing into VM using Jabber:
Q. Why did my call go straight to voice mail?
a. You will receive an email from [email protected] that
provides Setup Instructions and a new starter Pin. The first time A. If you have not logged into Jabber on any device, your calls will
you dial in the system will walk you through changing the Pin. automatically be routed to voice mail.
b. Dial 617-627-5300. Q. Why cant I make a call to a 5-digit internal Tufts extension?
c. Enter your voicemail number.
A. The Jabber platform requires you make calls using all 10 digits.
d. Enter your Pin. You will no longer need to dial 9 when calling someone off campus.
4. Dialing into VM from Off Campus
Q. Im working from home and connected to Jabber. Why does
a. Dial your telephone number. my Jabber say it is disconnected?
b. Press the * Key while listening to your VM.
A. If you use Jabber from home, it will only be as stable as your
c. Enter your PIN at the prompt.
Internet connection. If for any reason you Internet goes out, Jabber
will be disconnected.
Mobile Device App
Q. Im working from home and connected to Jabber but I
If you prefer, you can also access your work line through your cannot make or receive phone calls.
personal mobile device. Jabber has an app for Apple and A. You must be connected to the VPN through AnyConnect to use
Android devices. Before you log into the Cisco Jabber app: on Jabber for phone calls.
campus - connect to the tufts_secure wireless; off campus you
Q. How many devices can I use with Jabber?
must connect to the VPN through the AnyConnect App to use
the Jabber app for phone calls. A. You can use up to 10 devices.
1. From the App Store or Google Play, locate the Cisco Jabber Q. Can I install Jabber to make phone calls on my Tufts laptop
App. This app will use a blue icon. (Note: Do not to use from home or on my home computer?
download the app with the green icon called Cisco Jabber
Voice.) A. Yes. In order to use Jabber from home, you must also install the
AnyConnect application to connect your computer to the VPN
before you can use Jabber at home.

Q. Why cant I use the Jabber app on my Windows mobile

phone?
A. There is currently no Jabber app available for Windows mobile
phones. The app is available for Apple and Android based mobile
2. Download the Jabber App. devices.
3. Enter your Tufts credentials and tap Log In. Q. Can I go back to the old system?
Note: If you find you cannot log in, it may be that the A. No, this is the system that eventually will be used by the entire Tufts
conversion process has not been completed. Wait till the end of community.
the day of your conversion and try to log in again before
reporting an issue. Technical Support
If you have any questions or issues regarding Cisco Jabber, please
submit a ticket through [email protected] or contact the TTS Service
Desk at [email protected] or by phone at 617-627-3376.