Question 1

Not yet answered

Question text

An example of closed question for an internal audit officer is

Select one:
Can I have more examples

Does this instrument require calibration?

How is the inspection status identified on this item?

Details on this process

Question 2
Not yet answered
Marked out of 1.00
Flag question

Question text

Based on which process benchmarking should not be done.

Select one:
Which processes are causing the most trouble?
 Which functional areas are more prone to differentiate with that of our competitors?

Which processes are supposed to have no innovation?

Which processes contribute to customer satisfaction and which are not performing up to

expectations?

Question 3
Not yet answered
Marked out of 1.00
Flag question

Question text

Benchmarking can be done with

Select one:
Only competitive organizations only

Any organization with similarities in processes or functions

Any organization with but with same type of product only

All organizations except competitive organization

Question 4
Not yet answered
Marked out of 1.00
Flag question
Question text

________ is the column value where QFD team decides whether they want to keep their product
unchanged, improve the product or make the product better than the competition.

Select one:
Scale up factor

Absolute weight

Target Value

Relative Weight

Question 5
Not yet answered
Marked out of 1.00
Flag question

Question text

Correlation matrix is used to

Select one:
Identify any interrelation ships between each of technical descriptors

Arrive HOWs from WHATs

Prioritize technical descriptors

Tabulate the WHATs in the house of quality

Question 6
Not yet answered
Marked out of 1.00
 Flag question

Question text

Developing action plans by examining the previously failed data to incorporate new design to
ensure the failure does not occur is a case of

Select one:
External failure costs

Appraisal costs

Prevention costs

Internal failure costs

Question 7
Not yet answered
Marked out of 1.00
Flag question

Question text

Malcom Baldrige criteria for excellence include all except?

Select one:
Workforce

Product specification

Customers
 Leadership

Business results

Question 8
Not yet answered
Marked out of 1.00
Flag question

Question text

One among the following is an organization evaluation standard is

Select one:
ISO 14044

ISO 14024

ISO 14001

ISO14020

Question 9
Not yet answered
Marked out of 1.00
Flag question

Question text

One among the following is not an advantage and benefits of implementing QFD
Select one:
An environment of team work

Reduced start-up costs

Everything is preserved in writing

Longer and efficient product development cycle

Fewer engineering changes

Question 10
Not yet answered
Marked out of 1.00
Flag question

Question text

One among the following is a product evaluation standard

Select one:
ISO 14002

ISO 19011
ISO 14031

ISO 14044

Question 11
Not yet answered
Marked out of 1.00
 Flag question

Question text

Power and resources spent on reworking of correcting the inside diameter of a hole is an example
of

Select one:
Prevention costs

Appraisal costs

External failure costs

Internal failure costs

Question 12
Not yet answered
Marked out of 1.00
Flag question

Question text

Quality system registration is done by

Select one:
CEO

Registrar

Quality council
 Internal quality control department

Question 13
Not yet answered
Marked out of 1.00
Flag question

Question text

The customer requirements are processed in ________ while using quality function deployment
tool

Select one:
Affinity diagram

Tree diagram

Force field analysis

Fishbone diagram

Question 14
Answer saved
Marked out of 1.00
Flag question

Question text

The interrelationship between technical descriptors are provided in

Roof of the house

Exteriors of the house of quality

Ceiling of the house of quality

Question 15
Answer saved
Marked out of 1.00
Flag question

Question text

The prime objective of internal auditor is to

Select one:
Do not identify any problems but look at the whole process

Identify problems and recommend implementing a particular solution

Identify problems only

Identify problems and allow organization to determine solutions

Question 16
Not yet answered
Marked out of 1.00
 Flag question

Question text

The responsibility of conducting internal audits is by

Select one:
Quality council

Leadership Team

CEO

Unions on consultations with Leadership team

Question 17
Not yet answered
Marked out of 1.00
Flag question

Question text

The second floor of the house of quality comprises of

Select one:
Details of prioritized technical descriptions

Details of customer requirements

Details of relationship between customer requirements and technical descriptors

Details of technical descriptions

Question text

The HOW MUCH values are placed in the

Select one:
Exteriors of the house of quality

Ceiling of the house of quality

Foundation of the house of quality

One of the interior walls of the house of quality

Question 19
Not yet answered
Marked out of 1.00
Flag question

Question text

What a customer wants in his product are mentioned in

Select one:
Exteriors of the house of quality
 Interior walls of the house of quality

Foundation of the house of quality

Ceiling of the house of quality

Question 20
Not yet answered
Marked out of 1.00
Flag question

Question text

Which of the following is most common criticism of benchmarking?

Select one:
Benchmarking requires commitment of top management

In benchmarking we are copying others

Benchmarking exists in theory but cannot be practiced

Benchmarking is an expensive proces

Question 21
Not yet answered
Marked out of 1.00
Flag question

Question text
Which costs helps in determining whether the manufactured product confirms to a given
standard or not and as per the given requirements?

Select one:
Prevention costs

External failure costs

Internal failure costs

Appraisal costs

Question 22
Not yet answered
Marked out of 1.00
Flag question

Question text

Which of the following criteria are not recommended for performance measures?

Select one:
Developed by CEO

Simple

Visible

Aligned
Question 23
Not yet answered
Marked out of 1.00
Flag question

Question text

Which of the following standards is applicable only to automotive suppliers?

Select one:
ISO 9001

ISO/TS 16949

ISO 9000

ISO 14000

Question 24
Not yet answered
Marked out of 1.00
Flag question

Question text

Which of the following standards provides details regarding the guidelines for performance
improvement?

Select one:
ISO 9001:2005
 ISO 14000

ISO 9000:2005

ISO 9004:2000

Question 25
Not yet answered
Marked out of 1.00
Flag question

Question text

Which process should be selected for benchmarking?

Select one:
Most complex process

Where we have good performance

Where we have most problems

Process strategic to our business