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 INDEX
1. INTRODUCTION
2. ITS NOT UX VS. UI, ITS UX & UI
What Web UI Is...And Isnt
Seeing UI in Action
Why We Build UI Instead of UX
How UI Shapes UX
The UX of Learning UX
3. UNDERSTANDING YOUR USERS & THEIR NEEDS
Personas: Your Imaginary Best Friends
User Scenarios: Simulations for Better UI
Prioritizing Top Tasks: Have Others Do It For You
Plunging Ahead with a Plan
4. UNDERSTANDING VISUAL HIERARCHY & UI PATTERNS
Creating Visual Organization
Selecting & Applying UI Patterns
Takeaway
5....UNDERSTANDING WEB UI ELEMENTS & PRINCIPLES
The Essence of Interface
Input Controls
Navigation
Animations
Default Settings
Guided Actions
Visual Clarity & Language Clarity
MAYA Principle
Takeaway

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6....UNDERSTANDING VISUAL ELEMENTS OF UI
Visual Principles
Style Guides
Takeaway
7....COLLABORATING ON DESIGN
Why Committes Dont Work
Mood Boards
Design Studio Exercise
Turning Ideas Into Reality
No designer is an island
8....ABOUT UXPIN

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 CHAPTER ONE

Introduction
A quick note from the authors

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Web UI design is sometimes mistakenly thought of as how the website looks.
Interface design isnt just about colors and shapes, but rather about presenting the
user with the right tools to accomplish their goals.

Web user interfaces are much more than buttons, menus, and forms for users to fill
out. It is the connection between the user and the experience, the first impression,
and a lasting impression that either makes a website feel like an old friend or a
forgettable passerby. Great web UI design must strike a perfect balance between
captivating aesthetics and effortless interactivity. Like an invisible hand, a web
interface should guide users through the experience at the speed of thought.

In this book, well share a wide breadth of expert commentary, theories, best
practices, and real-life examples of brilliant web interfaces. To name a few, weve
included advice from UX and UI design experts like Luke Wroblewski, Marcin
Treder, Jakob Nielsen, Jared Spool, Jeff Sauros, Collis Taeed, Val Head, Dmitry
Fadeyev, and more. Well discuss basic concepts like the general principles of
visual design and UI design. For more experienced readers, weve included how to
research and apply web UI patterns, how to create and test visual hierarchies, and
how to apply best practices towards individual elements of web interfaces. Our
hope is that it helps you see the visual, structural, and experiential details of web
interfaces.

When you think about it, great UI design is difficult because its principles are so
simple. Well look at how highly successful companies like Apple, MailChimp,
Skype, Fitbit, AirBnB, Mozilla, Houzz, Google, Amazon, LivingSocial, and
Wufoo, among others, demonstrate best practices in their web UI design. Weve
also outlined how UXPin includes features and design libraries to ease the UI design
learning curve.

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Wed love your thoughts on what weve written. And feel free to include anyone else
in the discussion by sharing this e-book.

For the love of effortless interfaces,

Chris Bank
(co-written by Jerry Cao)

Chris Bank is the growth lead @UXPin. He also

led growth @Lettuce (acquired by Intuit),@MyFit
(acquired by Naviance), and his own startup
@Epostmarks (USPS strategic partner), and launched
@Kaggle in the B2B tech vertical. In his downtime,
he rock climbs, motorcycles, designs apps, travels,
and reads. Visit my website and Follow me on Twitter.

Jerry Cao is a content strategist at UXPin where he gets

to put his overly active imagination to paper every
day. In a past life, he developed content strategies for
clients at Brafton and worked in traditional advertising
at DDB San Francisco. In his spare time he enjoys
playing electric guitar, watching foreign horror films, and
expanding his knowledge of random facts.
Follow me on Twitter.

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 CHAPTER TWO

Its Not UX vs. UI, Its UX & UI

How differentiating the two will improve them both

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The web user experience (UX) is the abstract feeling people get from using
a website. The user interface (UI) is what people interact with as part of that
experience.

When designing a website, you want your UX to be as positive as possible you

want your users to enjoy being on your website, thats kind of the whole point. But
you cant just say lets improve our sites UX any more than a business can say
lets make more money. Its the strategies you use to create your UX, namely the
UI, that can enhance (or weaken) it.

source: UX is not UI

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Typically for websites, a companys design team works on the UI in order to
heighten the UX. Menu options, buttons, text, graphics, videos and where each
are placed on the page make up the interface, and should all be meticulously
planned. These are the components of the UX, and how theyre used directly affect
how the user feels.

You cant just say improve the UX any more than a business can say make more
TWEET THIS
money.

Well start by giving an overview of UI with some examples, explain strategies to

help you understand why a good UX depends on a good UI, and dive into why its
easier (but necessarily correct) to create a UI instead of UX.

What Web UI Is And Isnt

In the context of the web, lets say the designer chooses to include the option of
dragging files around as a means of organizing content. Thats UI. Now lets say a
user prefers that site over its competitors because they like how simple it is to enjoy
music for hours. Thats UX.

To flesh out the earlier definition, web UI is the design, presentation, and execution
of the elements that make up a web page. Naturally, these are varied, since they
encompass everything a designer can put in a site, but luckily, Usability.gov, a
leading UX resource for recommended practices and guidelines, categorized
them in a helpful and convenient way:

Input text field forms, date field forms, dropdown lists, checkboxes, list
boxes, clickable buttons, toggles

Navigation sliders, search field forms, pagination, sidebars, tags, icons

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 Sharing friend lists, follow buttons, like/promote, share buttons, invite
friends

Information text content, tooltips, message boxes, notifications, icons,

progress bar, modal windows

For example, the OS X Yosemite strives for exceptional UI. While Yosemite is
an operating system (rather than website), the principles behind the UI are still
applicable to a web environment. The visual achievements for their clickable
buttons (input) make using the system more enjoyable, its vibrant sidebars
(navigation) let users see content behind the window, and its crisp notification
center (information) provides need-to-know information without cluttering
the desktop. Most importantly, as Apple states in their UI guidelines, these
elements help paint the bigger picture of custom functionality and a unique user
experience. The end goal of the Yosemite UI is to allow users to enjoy a system that
is sophisticated enough to be empowering without being overwhelming.

Stop thinking about UX vs. UI. Start thinking about UX & UI TWEET THIS

Seeing UI in Action
UI & UX are different concepts, yet undeniably connected.

As shown in Web UI Design Patterns 2014, Google Play masters the drag-and-drop
UI technique (called a pattern). On their site, users can drag-and-drop their songs
into a playlist, then drag-and-drop them in the order they want to listen to them.
As a result, the UX is improved since all the user needs to do is tell the app what
songs they like and relax as the music flows. In this way, a UI choice (drag-and-drop)
improves the UX through convenience and personalization.

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 source: Web UI Design Patterns 2014

Now lets talk about a less direct example. Lets say a lot of your users leave your
site prematurely because they dont want to sign up to use some of the features.
Its clearly a UX problem since the experience is encouraging abandonment,
but you may be able to find the root of the issue in the UI. Perhaps your current
login requires too many form fields. In that case, the immediate immersion (lazy
signup) UI pattern might be the solution. This gives the user access to most of
the site without signing up. After browsing freely for a period of time, theyll likely
decide to create an account, especially if there are gated features accessible only to
members.

AirBnB takes the same tactic to attracting new customers. Users without a
membership are free to browse all the posts on the site as if they were members,
letting them see if AirBnB has something of interest. However, once they find a
room they want to reserve, they need to start an account to book it.

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 source: Web UI Design Patterns 2014

If the UX is created in part through the UI, then the UI is created through design
processes like sketching, wireframing and creating mockups. Wireframes and
mockups are like the outlines or blueprints designers use before they create
the actual site. These can be anything from hand-drawn sketches on napkins to
digital wireframes built in a tool like UXPin or Balsamiq. This is arguably the most
important phase, where designers must think theoretically about what kind of UI
will create the desired UX. Just like with building house, you wouldnt get started on
construction unless the blueprint was thoroughly detailed.

If UX is created in part through UI, then UI is created through sketching, wireframing,

TWEET THIS
and mockups.

For a more detailed explanation of wireframing for UIs, check out the Guide to
Wireframing.

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Why We Build UI Instead of UX
Shawn Borsky, UI/UX Lead Designer at Rivet Games, reminds us that the UX is
more than just the result of UI. According to him, the UX is the nucleus of a brand,
with the brand itself being the sum of the experiences that a person has with a
company or organization. That puts a positive UX as not just the goal of UI, but the
goal of all interaction with an organization.

Every detail a website puts forward contributes to its users experiences and to the
memories and impressions they form when using the site but the site designers
cant control that experience directly. As you can see in the below illustration, its
easy to get tunnel vision and focus just on the UI because its tangible (like a spoon)
versus crafting the whole experience (like the enjoyment of breakfast).

source: UX vs. UI

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Likewise, if youre cooking an important dinner, you want to put a lot of thought
into it, right? You hand-pick all the best ingredients, choose the best recipes and
follow them carefully, and you may even put out a nice centerpiece to create the
right atmosphere. Well, a website is no different. You want to plan everything
perfectly so that your visitors have a good time. While you can spend hours even
days planning and preparing the meal itself, its only part of the ultimate goal of
a fantastic dinner experience. Thats why its only worthwhile to focus on the details
of UI if you keep the UX in mind.

If a UI is built with care, it will show in the UX. If the UI is built poorly, the UX will
TWEET THIS
likely suffer.

If a UI is built with thought, attention, and care, then it will show in the UX. If the
UI is built haphazardly and with little effort, or if there is a large oversight, then the
UX will likely suffer. A good example of this kind of UI oversight is the iPhones Shift
key (while were discussing specifically websites, mobile devices are not immune to
faulty UI ruining their UX):

source: Quora

Which picture has the Shift key activated and which one doesnt? Some of the
background keys are always gray and some are always white, but the Shift key has
both, depending on whether or not its activated. This is a poor UI design, even
though everything is functional and the user can still access the Shift function.

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The result? Users (like us at UXPin) often must delete and retype our texts, which
gets frustrating, leading to a poor UX.

(Seriously, which pictures has it on?! At UXPin, weve had iPhones for six years, and
we still get confused.)

One of the most notorious poor UI designs is also fairly common, even for popular
sites like LivingSocial.

source: Bad UI/UX Design

This is the window that appears when you first enter the site. The problem is, theres
no way to exit it. That means casual or curious browsers unwilling to give up their
email with leave the site as soon as they enter. Perhaps this is an intentional UI flaw
designed to pressure users into giving up their emails but do you really want your
sites UX to be the same as a bullys?

Now, its important to note that the UI here is completely functional and adequate
the colors are nice, the buttons are crisp but the UX suffers. This is a good
example of how you can have a bad UX despite a good UI. Marcin Treder, CEO of
UXPin, believes that a bad UX is only sparingly acceptable if the goals are valid.
Sometimes you will see long and complicated web forms in which labels are left
aligned, which creates a worse reading experience, Treder says. On the other

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hand, it can achieve the goal of better data quality by preventing people from
mechanically fast form completion.

Were picking on bad UI designs simply because theyre easier to notice (and more
fun) than well-planned UI designs. Thats because the better a UI is, the less you
notice it. Just like a good film makes you forget youre in a theater, a solid UI will
immerse the user in the experience and not draw attention to itself. Not even
noticing the UI produces the best UX.

How UI Shapes UX
Enough of theory lets see how UI choices directly affect the UX.

UI DESIGN UX RESULT

Consistency have a single Your sites controls will have an

function work the same throughout intuitive feeling, and your user will
the entire site, i.e., if you click the feel comfortable and confident
red button on one page, it will they understand how it works.
perform the same action if you click Consistency reduces cognitive load,
it on another page. which lowers the learning curve.

Sound Effects adding different For some vague or similar actions,

sound effects that consistently different sound effects signal what
correspond to different actions. just happened, reducing confusion.
Plus, the style of the sound effect
can help create the desired
atmosphere, like futuristic, or
cartoony. It all depends on context
since it could also become annoying.

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 Instructions if theres any doubt The user understands how the site
about how something works, works, and avoids confusion.
explain it.

Color Scheme the colors you Like sound effects, colors create a
choose for backgrounds, text, and certain ambiance, allowing you to
graphics. set the mood for the experience,
whether playful or professional.
Colors also have cultural and
neurobiological meaning. In Western
culture, red draws attention,
increases alertness, and can increase
heart rate (signaling warning).

Customization Options allow the The user has a personal investment

user to choose their own avatars, in the site and it feels more their
settings, displays, etc. own, leading to a more positive
overall UX.

These examples are just a broad overview of the ways UI choices affect UX. For a much
more detailed explanation of 63 such techniques, check out Web UI Design Patterns
2014.

Even though the UI shapes the UX, the first thing you want to do is decide what
kind of UX you want, and then find the UI that will help bring it to life. Similarly, if
theres a problem with your UX, its best to identify and detail the problem before
diving into which UI will fix it.

Decide what UX you want, then create the UI to help bring it to life. TWEET THIS

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The UX of Learning UX
Understanding the difference between UX and UI is only the beginning the key to
building a good website lies in becoming familiar with how the two concepts relate
to each other. While a lot of web design is compartmentalized and independent, UX
and UI are almost always inherently linked.

source: UI vs UX: Whats the Difference?

As you can see above, crafting an effective user experience requires much more
than pretty visuals. Visual and sound design are only a few UI elements which feed
into the UX. Now that youre on firm ground with your understanding of how UI
affects UX, in the next chapter well explain how the first step of creating a UI is
prioritizing user requirements.

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 CHAPTER THREE

Understanding Your Users

& Their Needs
How personas and prioritized requirements influence the UI

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Know your audience. Its advice as old as Homer (Athens, not Springfield). While
this is a practice ingrained in every great writer, it can be easy to overlook as you
immerse yourself in the visual details, typographies, and layouts of web user
interfaces.

source: MailChimp Persona Research

Now that you know how UI and UX are interwoven, well get into the nitty-gritty
of Step 0 to creating an effective user interface. Before you start with the visual
process, it helps to look at the why behind the how. Who are your users? What are
their motivations, fears, and aspirations? What goals do they want to accomplish on
your website?

User interfaces require visual hierarchies, and visual hierarchies must stem from
user requirements. Well look at how to create user personas, how to incorporate

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personas into user scenarios, and how to prioritize requirements for your interface.

Prioritizing user requirements is Step 0 of designing your interface. TWEET THIS

Personas: Your Imaginary Best Friends

In web design, personas are fictional representations of your target user base.
Imagine the kinds of people who will visit your site, and then detail their
personalities so you can predict and anticipate their behavior when the flesh-and-
blood versions actually visit your site. Below, well explain how to create personas
and use real data to explain why theyre helpful for user interfaces.

1. TIPS FOR CREATING PEOPLE OUT OF THIN AIR

How detailed should you get? As detailed as possible. As discussed in the Guide
to UX Design Process & Documentation, detailed personas serve dual purposes
as documentation for your team and as another person in the room when making
design decisions. For example, if a persona indicates that they use search to
navigate websites, then your search box must be prominent in the UI. Likewise, if a
persona says that they dislike banner ads, your website should use more contextual
links instead.

Justin Smith, UX Architect for Cartoon Network, recommends adding enough

details so that you can understand a the users mindset, desires, and the tasks they
will perform. Your website will have two audiences: the core audience (the one
your website cant do without) and the fringe audience (everyone else). If youre
strapped for time and resources, you should focus your personas on just the core
audience but the goal is to cover both if possible. When creating a persona, make
sure you:

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 Give the persona a name You can choose whatever name you like,
but make it real so the person feels real. The name can also be labeled by
behavioral segment, such as Sam the Searcher. Later on, you can even design
specific calls to action for each segmented persona.

Identify the job, role, and company Surveys can be very helpful for
capturing this data. For example, Buffer conducted a survey which showed
a large percentage of users are small business owners. They then used this
information to create a specific SMB persona.

Include vivid information While age, gender, and device usage are
important, you also want to describe psychology. What are their fears and
aspirations? You can use metrics tools for demographics and educated guesses
for psychographics.

While its tempting to think of this as a strictly creative exercise, its important that
your personas are based on actual research. Dont make up personas only from
demographic and psychographic data, advises Jared Spool, founder of User
Interface Engineering and popular UI speaker. Instead, focus primarily on
your target audiences behaviors. The more people you visit, the more likely your
personas will reflect real audiences and produce the great design insights you seek.

source: UXPin

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Similar to Buffers survey, Spool recommends that the team conduct a round of
field research before attempting a persona project. He cites that, of all the teams he
spoke with, all of the successful ones had conducted their own research as part of
the project, while all the failed ones had not. Because personas are such a valuable
tool for UI designers, Spool continues to suggest that all core team members (not
just user researchers) be involved in collecting the research. The more familiarity
these influencers have with their target audience, the closer the final website will
get to the mark.

As you start building out your personas, you can keep them better rooted in reality
by conducting segmented interviews. Youll be able to inject tons of real-world data
into your personas by interviewing existing customers, prospects, and referrals.
To keep it simple, you can use a persona template or a more integrated method
like UXPin which allows you to attach personas to your websites wireframes and
prototypes.

2. REAL DATA ABOUT MAKE-BELIEVE PEOPLE

In 2005, Ursula Dantin of the University of Auckland in New Zealand conducted

a study to prove the effectiveness of creating and using personas in UI design.
She examined a sample of two small education-based software systems: Cecil, a
custom-designed enterprise learning management system developed and used by
her school; and Turnitin.com, a website that many consider the standard in online
plagiarism detection due to its use by thousands of institutions in over 50 countries.

source: Application of Personas in User Interface Design for Educational Software

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Her research showed, not surprisingly, that personas helped the design process, and
in no small way, either.

Identifying personas and performing their tasks helped introduce

clarity and accountable reasoning into the UI evaluation process. Using
personas in combination with Nielsen usability heuristics was not time
consuming and required no additional software applications. This
suggests that personas are an inexpensive yet effective option for UI
design. Even after implementation, personas can be a valuable tool to
assess usability and pinpoint areas for improvement.

User Scenarios: Simulations for Better UI

You have your cast of characters, but the plot is still lacking. After youve finished
your research and created a group of personas based on your target users, one
of the best ways to connect mindset to action is by creating user scenarios. User
scenarios are thought exercises where you map out the actions of each persona
from the first point of interaction with your website to when they complete a goal.

source: UX for the Masses

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If your personas cannot achieve their goals or if the process is too convoluted, then
you now have a visual representation of your problem and can go back and solve
it easily. User scenarios are one of the best way to test your site structure because
they isolate problems before they become problems and also help you think of ways
to improve your structure. Just as with personas, the more actual research and less
guesswork, the better. Well explain how to turn personas into user scenarios and
analyze a real user scenario.

Personas are your cast. User scenarios create the plot. TWEET THIS

1. TIPS FOR CREATING USER SCENARIOS

Step one in creating a scenario is to create realistic goals for your personas. From
there, it is just a logic puzzle. When it comes to user scenarios, there are three main
categories: goal-based scenarios, elaborated scenarios, and full task scenarios.
Goal-based are the most straightforward while elaborated scenarios read more like
persona stories. We wont describe all of them in detail here, but we will provide a
process that is helpful regardless of scenario type.

Each user scenario starts with a user story, structured as As a [role], [the persona]
wants to [complete this action] so they can [fulfill this goal]. A user scenario will
then expand upon user stories by including details about how your system could
be interpreted, experienced, and used. Ben Hunt, creator of Web Design From
Scratch, believes that scenarios add elasticity to personas by filling in the why
behind the who. When creating user scenarios, you should consider:

The personas environment Where are they when they interact with your
web site? Are they at work? At a coffee shop? Or at home?

Any factors that impact the context of use How fast and stable is their

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 Internet connection? How much time do they have? What distractions are
there?

Triggering events & goals What specific goal motivates the persona to
interact with the web site on this occasion? What event triggered this scenario?

Persona behavior Visualize the scene. What considerations are most

important in the personas mind? What clues are they looking for in particular?

To introduce teamwork into the process, you can also follow this collaborative
13-step guide to creating user scenarios.

2. REAL EXAMPLE OF A USER SCENARIO

Lets look at a real-life example for the website of LUX, an international arts agency
based in London. A non-profit charity, LUX provides access to various types of video
art through their website and gives developmental support for moving image artists.

User scenarios provide the why behind the who. TWEET THIS

source: Tracy Godding (Flickr) from LUX.org.uk

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The whole process starts with a persona, Harriet, and her problem her motivation
for using the site. The hypothetical user story could be that As a local art event
organizer, Harriet needs to find a great film for her December event so that the
event sells out and her boss loves her.

As you can see by the user scenario flow chart, Harriet makes her entry on the
Homepage and conducts a search. After exploring some options, she finds a film
that interests her, but only after viewing a clip. She then reads some details about
the film, including reviews from both LUX and other searchers, plus bookmarks the
artist for later screenings. Finally she puts the film in her basket and hires the artist
during checkout. She has successfully completed her goal of finding a film.

Note that many details regarding motivations and thought processes are laid out on
the chart, giving whoever reviews the fullest understanding possible. Because this
can get confusing, color-coding based on the different pages can be helpful. Also
note that the Explore and Search phase seemed to be cyclical an important
detail for the company to know.

Prioritizing Top Tasks: Have Others Do It For You

You now know who youre writing for and how theyll react to your website, and
those are the top two priorities. Its time to determine how you should prioritize the
features of your interface in response to the user scenarios youve created.

Jeff Sauro, founder of Measuring Usability LLC, explains how to handle the
multitude of tasks every designer has on their to-do pile. He encourages using
a strategy of having prospective users themselves prioritize the tasks for you,
originally proposed by Gerry McGovern in his book The Strangers Long Neck.

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 1. List the tasks Identify features, content, and functionality that need to be
addressed, and list them in the users language, avoiding technical jargon.
Present them in a randomized order to representative users you think might be
interested in your site.

2. Ask the users to pick five If youve properly laid out all the tasks, then
there should be a lot. The user will skim the list for keywords, and notate the
ones important to them.

3. Graph and analyze Count up the votes and divide by the number of users.
Typically this forms the long neck shape, hence McGoverns title.

source: Measuring U

Thats the basic gist: not only do you now know what your top priorities should be,
but you have them verified by your users. Sauro explains in another article how this
long neck organization of problems coincides with the Pareto principle.

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Proposed by Italian economist Vilfredo Pareto in 1906, the Pareto principle or the
80-20 rule brought to light that 80% of the countrys wealth and land was owned
by 20% of the people. But this extends beyond economics. As it turns out, many
things follow the Pareto principle, more-or-less:

68% of U.S. taxes are paid by the top 20%.

90% of wireless bandwidth is consumed by 10% of the cell phone users.

Microsoft noted that by fixing the top 20% of the most reported bugs, 80% of
the errors and crashes would be eliminated.

Did that last one catch your attention? If youve been paying attention, youll see
that by addressing the top tasks in your long neck graph first, youll end up taking
care of most of the problems quickly. After all, it worked for Microsoft.

As complementary methods, you can also use the Kano method, QFD method, and
cause & effect diagrams to prioritize user needs for your web interface.

Plunging Ahead with a Plan

You have your personas on hand for reference, you know how theyd theoretically
react to the site, and you know what tasks must be accomplishable by the interface.
You are a designer with a plan, and all thats left is to put that plan into action.

But theres a lot to be said about how you put your plan into action, not just that it
gets done. In the next section, well talk about how to visually prioritize elements of
the interface, plus effective patterns and how/when to use them.

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 CHAPTER FOUR

Understanding Visual
Hierarchy & UI Patterns
How to visually prioritize the elements of your web UI

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More than being creative, a good artist must also consider subtleties like
composition, colors, size, what to include, and perhaps more importantly what
to leave out. Thats no easy feat, which is why we hold the masters like da Vinci and
Van Gogh in such high regard.

source: Achieving Visual Hierarchy

Web UI designers must do the same. A website is a form of visual art in its own
right, and follows many of the same rules as more traditional artforms. It is the
science of aesthetics, mixed with the principles of business, and an extraordinary
website interface must feel effortless yet enticing. Well explain how to create a
visual hierarchy and use UI patterns as a starting point.

A website is the science of aesthetics mixed with the principles of business. TWEET THIS

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Creating Visual Organization
In his paper Communicating with Visual Hierarchy, Luke Wroblewski, author and
Senior Principal of Product Design at Yahoo!, explains that the visual presentation
of a web interface is essential for:

Informing users Like an invisible hand, the interface should guide users
from one action to the next without feeling overbearing. For example, payment
processor Square leads you through its value propositions as you scroll down,
with relevant calls to action each step of the way.

Communicating content relationships The interface should present

content in a way that matches how users prioritize information. For example,
popular design website Abduzeedo includes broad categories at the top,
featured content in the middle, and detailed categories in the footer.

Creating emotional impact People visit restaurants for more than just
an edible meal. They want taste, texture, presentation, and a memorable
ambiance. Interface design is no different, and people may actually be more
prone to forgive your sites shortcomings if you produce a positive emotional
response. For example, Wufoo is a perfect example of a site with an interface
thats usable and pleasurable.

The end goal of your UI design is to answer three questions:

1. What is this? (Usefulness)

2. How do I use it? (Usability)
3. Why should I care? (Desirability)

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1. SCANNING PATTERNS: THE PREDICTABILITY OF THE HUMAN EYE

Just as with a scurrying movement in the corner of your eye or a sexy walk from
someone across the street, the human eye is drawn automatically to certain points
of interest. While some of this depends on the person, the majority of people tend
to follow definite trends including how they view a web page.

In an article on visual principles, Alex Bigman, Design Writer for 99Designs, talks
about the two predominant reading patterns for cultures who read left to right.

source: Nielson Norman Group

I. F-PATTERN

Typically for text-heavy websites like blogs, the F-Pattern comes from the reader first
scanning a vertical line down the left side of the text looking for keywords or points
of interest in the paragraphs initial sentences. When the reader finds something
they like, they begin reading normally, forming horizontal lines. The end result is
something that looks like the letters F or E. As shown in Web UI Patterns 2014, CNN
and NYTimes both use the F Pattern.

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Jakob Nielson of the Nielson Norman Group conducted a readability study
based on 232 users scanning thousands of websites and elaborates on the practical
implications of the F-Pattern:

Users will rarely read every word of your text.

The first two paragraphs are the most important and should contain your hook.
Start paragraphs, subheads, and bullet points with enticing keywords.

How could this impact the interface design of your website? Take a look below.

source: Understanding the F Layout

You can see in the above image that the most important content can be seen
in a few seconds, with more detailed content (and a call to action) presented
immediately below for quick scanning. The F-pattern can be very helpful for sites
that want to embed advertising or calls to action in a way that doesnt overwhelm
the content. Just remember that content is always king, and the sidebar exists to get
users involved in a deeper level.

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As with all patterns, the F-Pattern is a guideline rather than a template
because the F-pattern can feel boring after the top rows of the F. As youll see
below, Kickstarter adds in some widgets (laid out horizontally) to keep the design
visually interesting beyond the first 1000 pixels.

source: Understanding the F Layout

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II. Z-PATTERN

Z-Pattern scanning occurs on pages that are not centered on the text. The reader
first scans a horizontal line across the top of the page, whether because of the
menu bar, or simply out of a habit of reading left-to-right from the top. When the
eye reaches the end, it shoots down and left (again based on the reading habit), and
repeats a horizontal search on the lower part of the page.

source: Understanding the Z Layout

The Z-Pattern is applicable to almost any web interface since it addresses the core
website requirements such as hierarchy, branding, and calls to action. The Z-pattern
is perfect for interfaces where simplicity is a priority and the call to action is the
main takeaway. Forcing a Z-pattern for a website with complex content may not
work as well as the F-pattern, but a Z-pattern can help bring a sense of order to
simpler layouts (and increase conversion rates). Heres a few best practices to keep
in mind:

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 Background Separate the background to keep the users sight within your
framework.

Point #1 This is a prime location for your logo.

Point #2 Adding a colorful secondary call to action can help guide users
along the Z-pattern.

Center of Page A Featured Image Slider in the center of the page will
separate the top and bottom sections and guide the eyes along the Z path.

Point #3 Adding icons that start here and move along the bottom axis can
guide the users to the final call to action at Point #4.

Point #4 This is the finish line, and an ideal place for your primary Call to
Action.

Predicting where the users eye will go can be a huge advantage. Before arranging
the elements on your page, prioritize the most and least important ones. Once you
know what you want your users to see, its just a simple matter of placing them in
the patterns hot spots for the right interactions.

You can even extend the Z Pattern throughout the entirety of the page, repeating
Points 1-4 if you feel that more value propositions are needed before the call-to-
action. As youll see below, this is exactly what Evernote does by starting with
a Sign Up Now call-to-action, guiding users through a few selling points, and
finishing their repeated Z pattern with payment option calls-to-action.

38
source: Understanding the Z Layout

39
2. CONTRAST: GENERATING INTEREST

To best explain the use of contrast, lets go back to Luke Wroblewski. Plainly put,
contrast is the occurrence of two different elements positioned close together. In
web UI design, these elements can be colors (more in Chapter 5), textures, shapes,
direction, or size, to name the important ones.

source: Communicating with Visual Hierarchy

Alternating between different sized fonts and colors creates an instant hierarchy to
your interface. For instance, as you can see below for Constant Contact, changing
from a light background to dark background immediately separates the primary call
to action of Try it FREE from the navigation menu and secondary Call Us call
to action. Combined with the Z-pattern of the site, the treatment provides a clear
visual hierarchy that highlights the email submission form followed by the mid-page
navigation menu.

source: ConstantContact

40
Brandon Jones, looks at how the use of color and size affect first impressions of
objects in an interface. Using the below image as an example, most people wont
just see two circles on first glance instead, theyll likely see a black circle and a
smaller red circle. In this sense, contrast in interface items is very powerful since
differentiation is the default human response.

source: Understanding Visual Hierarchy in Design

Differentiation is a default human response. TWEET THIS

3. TOOLS OF THE TRADE: COLOR, SIZE, AND SPACE

When painting the web interface, dont forget to use your most powerful visual
tools: color, size, and space. Alex Bigman believes that colors and size manage
attention, while spacing helps manage visual relationships.

I. COLOR

In a nutshell, bright colors stand out from muted colors. This may seem obvious, but
the important takeaway is its application: you can exploit this to draw your users
attention where you want. Additionally, certain colors can help set the mood of the
entire site (blues are tranquil, reds are aggressive, etc.).

41
 source: Fitbit

Fitbits use of color in their Z-pattern interface above is especially clever. The bright
use of magenta immediately places the calls to action near the top of the visual
hierarchy, but also matches the color of the Get Active button subconsciously
signaling that the two concepts are related. Similar shades of blue are also used
in the fitness goals and product sections, which cleverly creates an association
between the two (and draws clicks to the most valuable parts of the interface).

II. SIZE

Size, particularly for text, is a powerful tool in that it circumvents the traditional
rules of left-to-right and up-to-down reading. That means a large word or phrase in
the bottom right-hand corner might be the first thing a person reads. Moreover, size
can add emphasis to the actual message or content, making it more significant.

42
 source: Get Active

When it comes to the size of text, a typography study conducted by Smashing

Magazine on 50 popular website interfaces found that headings usually stay
between 18 and 29 pixels with body copy ranging between 12 and 14 pixels. Of
course, this is just a guideline (and will apply more to content-heavy sites), but
shows that you still want to maintain a sense of proportion.

III. SPACE

One of the most important tricks in making something pretty is the absolute
absence of something pretty. Cluttering too many attractive images together is a
quick way to ruin them all. Its important that your web interface has breathing
room and that you space everything out. Reducing the amount of visual noise will
make the points you want to keep even stronger.

One of the most important tricks to making something pretty is the absence TWEET THIS
of something pretty.

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 source: Web UI Patterns 2014

In fact, Dmitry Fadeyev, founder of Usaura, advises that white space actually
improves comprehension. A 2004 study found that strategic use of white space
improved comprehension by almost 20%. While spacing didnt affect how people
performed on the website, it did affect user satisfaction and experience (which is
equally, if not more, important). As you can see above, the large content margin,
padding, and paragraph spacing used by Houzz makes the content easier to read
(and encourages interaction with links and sidebars).

4. TEST YOUR VISUAL HIERARCHY: BLUR TECHNIQUE

Now that weve discussed how different interface elements affect visual
prioritization, lets look at a simple way to test your hierarchy. Designer at
Rackspace Lee Munroe offers a great method well call the Blurring Technique.

44
Basically, look at a blurred version of your site and see what elements stand out. If
its not what you want to stand out, its time to go back and make some revisions.
The blurred version will present a bare bones representation of your visual
hierarchy, allowing you to evaluate your interface fresh without any distractions. To
spare your eyesight (or a trip to the bar), take a screenshot of your site and add a
5-10 px Gaussian blur in Photoshop.

source: Visual Hierarchy

Wufoos homepage passes the blur test because the prominent items are the
sign up and product feature buttons, both of which should be priorities on any
homepage. The shape of the sign up bar makes it stand out, while the white space
around the features buttons draws the eye by creating breathing room.

45
Selecting and Applying Web UI Patterns
Once youve determined the overall visual hierarchy of the website, you still need to
determine the fine details of your web interface such as how users can input data,
how the site provides feedback, and many other functional and aesthetic factors.
The best ways to consistently address these needs are UI patterns. Youll rarely be
able to create an interface just by stitching different patterns together, but they are
a great foundation for customization.

In Web UI Design Patterns 2014, we explained the proper application of web UI

patterns by looking at 63 examples from sites like Facebook or Pinterest. A UI
design pattern is a reusable solution to a commonly occurring problem not just a
feature that can be plugged into your design or a finished design ready to be coded.
Its best to think of them as best practices for core site functions such as:

Getting Input How will users provide you data, and how will the site give
them feedback?

Navigation What menus and tabs will guide the user along?

Content Structuring How is your content presented and accessed?

Social Sharing How can your site encourage more social sharing and
interaction?

source: The Three Levels of Design Patterns

46
Anders Toxboe, designer at Benjamin Interactive in Copenhagen, theorizes that
patterns can aid a site in three ways: context, flow, and implementation.

The broadest benefit of patterns, implementation, is the most cut-and-dry. A search

box should be in the upper right-hand corner, form labels should be directly under
the field box, etc. Instead of recreating the hierarchy for each page, a UI pattern
ensures site-wide consistency.

When using patterns for flow, things get a bit more interesting. Patterns of this
type force the designer to answer critical questions about their site. Would my
site benefit more from lazy or account registration? What is the best way to get
input from my users, given my target audience and the type of site? (Answering
these questions will be easier by referencing your personas and scenarios from the
previous chapter.)

Last (but in the grand scheme of things, first) we have patterns of context. This is
basically choosing what type of site you want, and following patterns specific to
that type. For example, lets say youre building a site for a professional entertainer:
youll need to include things like an event calendar, biography, and portfolio. If
youre making a ecommerce site, you wont get very far without a checkout system.

UI Patterns help a site in 3 ways: context, flow, and implementation. TWEET THIS

1. SELECTING THE RIGHT UI PATTERNS

The process for selecting a UI pattern can be simplified as:

1. Figure out the problems that need to be solved.

2. Find out how others have solved it.
3. Examine a good example of its use on other sites.

47
 4. Detail the patterns proper usage.

The criteria for determining the right pattern is elaborated on by Melissa Joy Kung,
Editor-in-Chief of Technori, in her post about the topic. While the above process is
focused on finding the right patterns, hers discusses how to decide whether or not a
pattern is right for you. She illustrates her points through the example of a ratings
style pattern used by Rotten Tomatoes:

source: Rotten Tomatoes via Technori

1. Define the pattern Understand what the pattern does. As shown above, the
ratings patterns gives users quick feedback and allows their voice to be heard,
plus it is useful in collecting user data.

2. Find a strong example Search the web and find a site that uses the pattern
well, in this case, Rotten Tomatoes.

3. List the problems the pattern solves For the ratings example, it creates

48
 more reliable and direct feedback, it makes the site more interactive and fun,
and it gives the users opinions more weight, which they appreciate.

4. Know when to use the pattern Be aware of when the pattern is

appropriate. A ratings pattern is used when your product requires additional
feedback, or when you want to expand on existing feedback like a written
review.

5. Know how to use the pattern Know the technical details. A good use of the
rating pattern will include an aggregated average of the user ratings, an option
to change the rating later, a display that lights up when you hover on it, a cue
to let the user know their rating is accepted, etc.

2. PATTERN LIBRARIES

Unless youre a hardened UI designer with years of experience, its hard to keep
track of all the patterns at your disposal. Missing out on a useful pattern can waste
your time with finding a solution that others have thought of already. In order to
stay up-to-date, below are some quick references for pattern libraries.

UI Patterns A convenient web pattern library with patterns organized by

category; however, it has not been updated recently.

Pattern Tap A community of designers for web design education and

resources.

Web UI Kit Collection of 30 patterns compatible for Axure, Omnigraffle,

Photoshop and Sketch.

For a comprehensive source of UI patterns, you can check out this listing of over 40
online pattern libraries from Smashing Magazine.

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Takeaway
Understanding visual hierarchy and applying design patterns are two of the most
important skills in good web UI design. They are fundamental and interconnected:
once you know how to visually prioritize information, youll have a better grasp of
how to apply existing design patterns.

Prioritize your interface based on how people scan for information. Then, apply
color, contrast, color, size, and spacing for further accentuation. In the next chapter,
well delve deeper into design principles, specifically more of the why behind the
hierarchies and patterns weve discussed.

50
 CHAPTER FIVE

Understanding Web UI
Elements & Principles
How to apply best practices to your web interface

51
Theres more to designing a web interface than simply plugging your brand name
into a great algorithm and clicking submit. There is no cure-all template, no
definitive and universal set of rules. There are just general principles, guides,
instructions, theories, and plain old friendly advice.

source: Interface Design Principles

Continuing in that vein, this chapter will discuss some general and specific
principles that have been proven to help other UI systems in the past. Embracing
these will help you fully utilize the patterns and visual techniques we learned in the
previous chapter. Well discuss the essence of interfaces, best practices for specific
components, and why the MAYA Principle is important to keep in mind.

The Essence of Interface

First things first, lets have a clear understanding of what UI really is. Interface
can be a complicated term, so well take a moment to wrap our heads around what
it entails. Ryan Singer, Product Manager at Basecamp, advises us not to think of

52
interface screens or buttons or pixels, as is tempting for designers, but rather as a
collection of jobs, each with a beginning, a middle, and an end.

source: Felt Presence

Say youre designing the interface for the Facebook homepage. The first question
you should ask yourself is, What are the jobs people want to do here? Since
its Facebook, the answers will be things like sharing news, pictures, messaging,
sending and receiving invitations, etc.

A web interface is a collection of jobs, not just pretty screens and pixels. TWEET THIS

Each of these jobs needs a beginning, a middle, and an end. If your user wants
to post news about their new baby or kitten they first must click in Update
Status box (beginning). This expands the message window and allows them to type
their message (middle), and when they are finished, they click Post and can see
their new Status Update appear on the screen so that they know its official (end).

Input Controls
Interface would just be a face without interaction, and a lot of that comes from
input controls. But theres a paradox with controls, because users want more
options, but every new control complicates the UI and clutters the screen. The
best way to strike that perfect balance, according to Dmitry Fadeyev, founder of

53
Usaura, is to have controls on demand.

source: CollabFinder

By hiding your controls until needed, you save on screen space without having to
sacrifice user options. Its a win-win solution thats been adopted by most high-
profile websites at this point. Controls can be hidden and revealed by hovering over
the affected content (Pinterest), hidden in collapsed drop-down menus via tabs
(Google Docs), or a hybrid of the two, as with the CollabFinder example above.

Without interaction, a web interface would just be a face. TWEET THIS

Another necessary input control is the text field. This is a UI element often taken
for granted, and a lot of designers are content to use generic form fields and forget
they are even there. However, a customized input field can help infuse some
personality into your site, or even avoid an unfortunate clash of colors with generic
designs. Fadeyev offers some help with the coding.

source: Google

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 If your site is focused on a certain input field, or if input is a necessary first step,
you should implement an auto-focus on that input field so that the cursor starts
there automatically. The best example of this is Google, where upon entering the
site, the user can start typing their query without clicking anywhere. Again, Fadeyev
helps explain the technical details behind this UI technique.

As discussed in Web UI Patterns 2014, Google also incorporates default values and
auto-complete, which significantly speeds up user actions and helps users explore
additional topics and themes.

source: Google

Navigation
Its hard to appreciate a site if youre lost, which is why navigation is mandatory
when discussing web UI design.

source: Adobe

Collis Taeed, co-founder of Envato, cites two cardinal rules of navigation:

1. Users should always know their current place in the site Known as
orientation, this is instrumental in making your users feel comfortable, and
streamlines the site on their end. Ways to orient your user involve highlighted
menu items, breadcrumb trails, and headings.

55
 2. The navigation system remains consistent In other words, dont move
your menu bar around. Imagine how frustrating it would be if you were lost
in a city, and streets signs switched between posts, the sides of buildings, the
sidewalk, etc.

As we explain below, to ensure context and consistency, your navigation needs to

match the flow of content via proper placement.

1. CONTENT

You should make sure the sites content is complete before tackling the navigation.
If your content is lacking, even the best navigation wont save the site. Navigation
must support the content:

Menus The default choice for users to find site content.

Breadcrumbs Many users do not land on the homepage, so orientation is

essential. As mentioned before, breadcrumbs provide that reference point.

Filters Filters make content-heavy sites manageable.

Links - Helps users understand connections between related content.

source: Navigation UI Design

56
As youll see above, from Google Maps API, navigation must reveal content.
A simple horizontal menu provides primary navigation, while the secondary
navigation is given lower priority on the right side. Content actually occupies most
of the site space with. The primary navigation is muted with small fonts and light
colors, allowing the content to speak for itself.

2. PLACEMENT

Do you want the user to click or scroll? Enter data or click the back button?
Navigation is a series of choices and users must decide without seeing what comes
next. The most visible places to add a navigation menus are horizontally and
vertically.

source: Navigation UI Design

As an example of minimalist horizontal navigation, the REI 1440 site uses a three-
option menu thats smaller than even the company logo. The entire navigation is
based horizontally, allowing content to cycle from left to right as the user filters by
time, activity or, location. The navigation reveals the content.

If your content sucks, even the best navigation wont help you. Navigation must TWEET THIS
reveal content.

57
On the other hand, vertical navigation is perfect for telling a story (especially for
linear content). When paired with parallax animations (which we discuss in the next
section), vertical navigation makes single-page sites highly functional.

source: Navigation UI Design

Skullcandys Supreme Sound site, for example takes an unorthodox approach to

the usual vertical scrolling page. The screen rotates as you follow the headphone
cord down the page, while the righthand vertical navigation orients the user and
provides links to relevant content.

More examples of horizontal and vertical navigation can be found in this collection
of navigation UI patterns.

Animations
Theres no doubt about it: animations are fun. Theyre so fun, in fact, that people
often forget theyre useful and can surreptitiously add a lot to your UI without the
user even knowing it.

58
 source: Dunlop Tires

Val Head, a designer who runs animation-based workshops, lists three excellent
reasons (besides fun) that animations are indispensable for a great UI.

1. The eye is drawn to movement. This has been scientifically proven and can
be used to your advantage. An animated icon will signal a change to the user
much more effectively and less jarringly than a flat change.

2. Establishing connections. Animations make excellent transitions, which

help make using the site more coherent, especially if there are a lot of tasks
happening at once. Take the example of a clicked icon expanding to open,
instead of simply a new window appearing. These small transitions can make a
world of difference when the user is caught up in what theyre doing and can
help make emotional connections.

3. Cues and clues. An animation is great for signaling that a task is accomplished,
and, related to the above point, similar animations are great for drawing
connections between two tasks. Well-thought animation can even suggest
actions to the user if an item is added in a clever way, the user might
guess it would likewise be removed.

Well explain a few examples of how animations can add life to navigation, the site
background, and transitions between pages.

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1. MENUS WITH PANACHE

Animations are trickier to add to navigation menus, but they can add striking detail
to the interface. Make sure that the speed is quick enough to capture attention,
but not so quick that it feels disorienting. Links should also be easy to access and
provide plenty of space for clicking.

source: Building Animated User Interfaces With a Purpose

For example, Design Sensory uses a top-level menu along with submenu links.
As you hover over each top link, the new submenu options appear below. This
allows for quick access to all the menu links while still providing enough breathing
room for clicking. The only problem might be users who have poor vision and may
struggle to read the smaller font sizes but that can be addressed by playing with
the font size.

source: Building Animated User Interfaces With a Purpose

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Web design firm Cabedge uses a dropdown animation effect which blends in
perfectly into the paper-like feel of the site. In the top ribbon, you can hover over
any of the links to trigger a quick hover effect. If your cursor stays on the link for
1-2 seconds, then a sub-menu animates and drop downwards. The effect makes the
interface feel fun and presents more content without clutter.

2. PARALLAX BACKGROUND SCROLLING

Parallax sites will usually have background images which change as you scroll
downwards, creating the effect of 3D motion while static page elements follow the
user downwards.

source: Building Animated User Interfaces With a Purpose

In the above example from the Atlantis World Fair, the elevator shaft follows your
scroll downwards and draws attention to the fact snippets. This animation effect
encourages interaction with the content because scrolling actually creates a form
of visual storytelling. For more examples, check out this collection of 50 sites that
exemplify this best practice.

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3. WEBPAGE TRANSITIONS

Animating the transitions between pages makes the website experience feel like
a friendly guided tour. It also provides more visual feedback to your interface. The
animated transitions may follow tooltips, content blocks, or sliding panels.

source: Building Animated User Interfaces With a Purpose

As you can see above with design firm Mustache, animated transitions can be
executed with a nice Ajax effect that doesnt force refreshing of the page. Just keep
in mind that you may want to also build in a backup option for users that dont have
Javascript.

Animated page transitions help make your site feel like a friendly guided tour. TWEET THIS

In UXPin, its easy to add interactions and animations. Any element in your wireframe
or prototype can trigger an interaction or animation by selecting from a drag and drop
menu.

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Default Settings
Statistically speaking, users will rarely change the default settings, even if
customization options are available. That means its on you to get it right the first
time.

As a UI designer, you have the responsibility of foreseeing how the user wants their
settings before they even use the site. There is an upside, though: you can use the
default settings to instigate the actions you want the user to follow. Living Social
takes a smart approach by making the default audience for email deals everyone,
which encourages users to forward deals to people of the other gender (which
presumably, helps with the companys goal of user acquisition).

source: Living Social

That said, be kind and make it easy for the user to change their default settings.
Creating a convoluted process to keep the user on default settings will only frustrate
them and push them away. After all, not all female users may want to keep receiving
deals for mens clothing in their inbox.

Make sure you only use default settings when your back-end can make qualified
guesses regarding user preferences or that you know those defaults benefit the

63
user. When it comes to input fields, do not use defaults for anything that requires
user thought (e.g. signing up for newsletters or accepting terms of use). More
examples of default settings are included here.

Use default settings only when your back-end can make qualified guesses. TWEET THIS

Guided Actions
People, as a whole, are open to suggestion. Thats good news, because you can
encourage deeper involvement, interaction, and even feedback as long as the
action youre suggesting isnt cumbersome.

source: LinkedIn, via 99 Designs

A clear example of how to properly use guided action is LinkedIn. Whenever the
user opens the page, there are usually prompts to actions, for example, endorsing
your connections skills. People like helping their friends, so prompting this action
works because its something they want to do, but may not have thought of it on
their own (plus, it creates a deeper involvement with the site).

64
 source: Spotify

Dmitry Fadeyev points out that guided action can be used on a more subtle level
by emphasizing key functions, controls, and buttons. As you can see above, just look
at how badly Spotify wants you to download them compared to, say, look at their
features. More examples of Guided Actions can be found in Web UI Patterns 2014.

Visual Clarity & Language Clarity

While this should be self-explanatory, well touch on it here to remind you to keep
your eye out. One of the marks of a bad UI is confusion, usually resulting from when
controls, functions, or other elements arent fully explained.

source: Imgur

source: Stack Exchange

65
For example, notice in the above comparison how the Imgur photo upload menu is
more user-friendly than the one used by Stack Exchange. The functionality is the
same, yet the former menu feels much more intuitive. This is due to its proper use
of language, color, contrast, and the right eye pattern layout.

If your user doesnt understand something, they will ignore it. If you want to make
the most out of your UI, make sure everything is clear. Just as a general guideline for
clarity:

Simplicity is key Dont overload the user with too many functions or
controls.

Check your wording Proper wording can solve problems of confusion, while
poor wording causes them.

Avoid contradictions As youll see in the example from StackExchange, if

the button says Choose File, dont refer to it as click browse. Keep language
consistent.

Avoid overstating Be succinct; over-explaining can produce the opposite of

the desired effect.

Hover explanations Theres no better way to clear up confusion over

icons without cluttering your screen. Gmail is a good example of using hover
explanations to explain somewhat ambiguous icons.

When it comes to clarity, also make sure that your website provides user feedback
and breaks down complex actions into simple steps. For example, Gmail provides
notifications for every action, especially for Learn More and Undo actions (this
makes people feel more in control and confident about your site). You can also see
in the below comparison how the form on the right is much clearer (people prefer

66
to complete 10 small tasks versus one large one).

source: 7 Unbreakable Laws of Interface Design

Break down the site actions into simple steps. People prefer 10 simple actions TWEET THIS
over 1 large one..

The MAYA Principle

Your goal as a UI designer is to create the greatest, most extremely new and original
interface that goes far beyond the average users wildest dream, right? Not quite.
While weve provided advice on how to ensure your UI is as sleek and streamlined
as possible, its important to keep the MAYA Principle in mind as a checks-and-
balances methodology.

Famed industrial designer Raymond Loewy coined the expression Most Advanced
Yet Acceptable (MAYA) to explain that the public is naturally resistant to change
and would not accept a radical new innovation, even if it was a better solution.

67
 source: Whats Different About Being Different?

Fast-forward to modern times. The UI/UX consulting firm Above the Fold explains
how the wisdom of the MAYA principle applies to web design, namely, be sure to
include references to experiences users are already familiar with. This isnt to say
a web design shouldnt be innovative and push boundaries; however, if it does, it
should also include three things:

Familiar Visual Metaphors the actions on your site should have roots in
actual tasks the users have experience with. For example, users embraced
scrolling and slider functions when they were introduced because they
resembled flipping through pages or notebooks. When applied literally, the
concept is known as skeuomorphism.

Traditional Fallback Options different users will have different comfort

levels. Offering a traditional option in addition to a new and different one
will give users a sense of security even if they never use it. For example,
Etsy has an animated search by color option complemented by a traditional
search bar.

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 Sensible Scope in other words, dont reinvent the wheel. Unnecessary
additions toted as new, better, or improved only frustrate the users. If
youre putting in the effort to create something groundbreaking, make sure its
truly worth it.

source: Portage

Finally, one of the most important factors for new and different designs is pacing.
Sometimes its best to unveil your brilliant new idea in small doses and incremental
updates as opposed to all at once. After all, would Twitter have been so successful
if Myspace and Facebook hadnt came before it?

Takeaway
An Interface is more than pretty visuals it is a medium through which users can
accomplish their goals on your website. Done properly, input controls can add fun
and interaction to a normally boring process. Navigation should be shaped around

69
content, like a pleasant boulevard guiding users to their destination. Animations
add life to the interface, and guided actions and default settings help read the users
mind without feeling invasive.

Finally, and perhaps most importantly, the MAYA Principle ensures clarity by serving
as a gut-check on your interface. In the next chapter well get a little more detailed
about the visual tactics involved in effective UI design, plus explain the proper way
to compose a style guide and why theyre useful.

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 CHAPTER SIX

Understanding Visual
Elements of UI
How to apply visual design and create style guides

71
The devil is in the details, which means creating a stellar UI involves many,
many factors to consider, both functionally and visually. Once you know the
general principles of web UI design, applying visual design will ensure emotional
consistency between how it works and how it looks.

source: Usability and User Interface Design

Your sites functionality is affected by how you implement UI elements like

navigation menus, user input forms, notifications, and progress bars. How that
functionality is experienced is heavily influenced by the visual treatment of the UI.
Well explain how to apply visual design principles to your UI and how to maintain
site-wide consistency with a style guide.

Visual Principles
Visual design is its own separate discipline, so we wont cover all of the details. We
will, however, focus on what weve found to be the most applicable visual principles
for designing interfaces. Contrast, colors, and typography all affect how the web
interface is perceived and understood.

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1. CONTRAST

As we mentioned in Chapter 3, contrast is an old visual technique for instilling

drama and intrigue into an otherwise dull presentation. Here, were going to go into
more details in how to best apply visual contrast for your web UI design.

I. LIGHT AND DARK

Why do a lot of UI designers make buttons dark when pushed?

source: Usability Post

As you may have guessed, most buttons become darker after activation to simulate
the real world. As Dmitry Fadeyev, founder of Usaura, points out in Using Light,
Color, and Contrast Effectively in UI Design, dark shades add depth, giving the
impression that the digital button follows 3D properties.

This can be applied in two useful ways to web UI Design:

1. Play with light/dark for objects like buttons, switches, sliders anywhere you
want depth

2. Light objects will draw more attention when contrasted with dark, helping you
guide the users attention.

Even though most sites now lean towards a Flat UI treatment, buttons are almost
always given a 3D treatment. Dribbble, for example, takes it a step further and adds
bounciness to its pink-shaded button by turning white when you hover, and then
reverting to pink once you click.

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 source: Dribbble

II. COLOR CONTRAST

Color contrast isnt just important for highlighting text or interface items, it is also
one of the foundational principles that determines your the color palette of the
entire site. Colors can be divided into two groups:

Warm Colors Red signals caution and danger. Orange is inviting (making it
perfect for calls to action). Yellow can add energy to the interface, but should
be used sparingly.

Cool Colors Green represents health and wealth and relax the eyes (perfect
if you need to depict security or growth). Dark blue represents professionalism
and trust (good for corporate sites), but can create coldness if used too much.
Light blue is more relaxing and friendly (as seen on Facebook and Twitter). Like
green, purple soothes the eyes while creating a sense of luxury (making it ideal
for beauty sites).

The above differences are significant in that warm colors tend to dominate cool
colors.

source: Usability Post

In the example above, you can see how clearly yellow takes prominence over the
blue. Likewise, the red takes the attention from the green, almost shrinking it.

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 source: TV Safety.org

Playing with warm and cool color contrast is an easy and effective way to draw
attention to and away from certain areas of the interface. When utilized
properly, warm colors are ideal for important elements like call to action buttons,
especially when offset by surrounding cool colors. Just look at how appealing the
red navigation buttons look offset by the green on TV Safety.org. To see how color
balance is built into popular UI patterns, take a look at Web UI Patterns 2014.

2. COLOR PALETTE

Color theory and application is are a complete science of its own. Something as
simple as modifying the hue or saturation of color can completely change the way
your interface feels. When applying color to your interface, you need to understand
basic color theory, commonly used color schemes, and the proper application of
color tools.

Color theory is a science of its own. Just tweaking the saturation can completely
TWEET THIS
change your interface.

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I. COLOR THEORY

Thomas Cannon, a designer and writer on visual principality, breaks down color
theory into three parts in regards to web design:

Contrast Extending beyond warm and cool, every shade of color

has a definite opposite whose contrast is far greater than any other. (Using
the color wheel below, you can locate each shades opposite by finding the
corresponding color on the opposing side of the wheel.) The most effective use
of contrast is with text and background.

source: Joos!

Complementation The opposite of contrast, complementation is the

use of colors that accent or complement each other. These are the colors
immediately next to a color on the color wheel (oranges complements are
red and yellow). The best use of complementation is when selecting a color
scheme, as well discuss below.

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 Vibrancy A colors vibrancy imparts a particular emotion or atmosphere. For
example, brighter colors tend to energize a user and make them more alert,
while darker shades tend to be more relaxing and tranquil. CNN.com uses a
red banner in their top navigation to heighten alertness, a color decision which
perfectly matches the sites content.

source: CNN.com

II. COLOR SCHEMES

Your sites color scheme the primary colors it uses for its main areas will have
a great effect on your atmosphere and UX. There are three commonly accepted
structures for a color scheme:

1. Triadic The most basic and balanced of the three structures, the triadic
scheme offers an excellent balance of vibrancy and complementation. On the
12-step color wheel, select any 3 colors located 120 degrees from each other.
You can use one color for the background and the other two for content and
navigation areas.

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 source: tuts+

Whos a more reliable source on colors than crayon makers? Notice how
Crayola uses the triadic color scheme well, with appropriate distribution of
green, light orange, and purple across its interface and overall design, from text
tabs, headers, and two different backgrounds.

source: Crayola, via URL Next Door

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2. Compound (Split Complementary) The compound scheme uses both
contrasting and complementary colors. It can be tricky to pull off, but rewarding
if done well.

source: tuts+

See how Florida Flourish makes use of the contrasts between red and green
with the text tags and plants, plus the blue and orange with the sky atop the
desert.

source: Florida Flourish, via URL Next Door

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3. Analogous Focusing solely on complementation instead of contrast, the
analogous theme is used to highlight a particular set of colors vibrancy so
choose that set wisely.

source: tuts+

Blinksale uses mostly blues, turquoise, and greens for their analogous site, but
smartly has the call to action in the blues contrasting yellow to draw attention
to it.

source: Blinksale, via URL Next Door

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Once youre ready to apply color theory to your interface, you can check out this
piece by Smashing Magazine on how to create your own color palette.

III. COLOR ASSISTANCE TOOLS

If this sounds like a lot to take in all at once, youre absolutely right. Thankfully,
there are tools to help you put theory into practice. Weve included a few pre-made
color palettes:

Adobe Color CC (formerly Kuler) One of the most trusted color assistance tools
available.

Paletton A simplified but minimal tool for speed and/or beginners.

Flat UI Color Picker An easy reference guide for flat UI designs only.

To shorten the learning curve, you can also check out this list of 28 website color
tools. To see how companies like AirBnB, Groupon, and others use color palettes in
their UI, take a look at Web UI Patterns 2014.

Theres no need to reinvent the color wheel. Use existing color palettes, and tweak
TWEET THIS
as needed.

3. TYPOGRAPHY

As with the other visual elements of a page, your sites typography, commonly
known as text font, will also affect your UX. Welsh topographic designer Mark
Boulton outlines some simple steps to help shape your words.

Measure the Measure. Measure is the width of a body of type. The ideal amount
of characters per line is 52-78, so choose a font with a measure to achieve this.

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Appropriate Size. Boulton lists the appropriate sizes, in pixels, for the type of text:

1. 11px /16.5px - Body copy and leading.

2. 24px - Main heading used as section headings on the Homepage, Portfolio
homepage and entries.
3. 18px - Headings for journal entries and portfolio subheadings.
4. 16px - All navigational and content tertiary headings.
5. 13px - All other headed elements.

source: The Personal Disquiet of Mark Boulton

Understand the Relationship of Different Types (Weights). Boulton presents

a quick-reference graph to explain the relations between different font types and
explains how to read the graph:

source: The Personal Disquiet of Mark Boulton

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 The red lines represent the core typeface family. [...] The other lines show
how designers can move along the lines when setting type. For example,
if a designer uses a Roman font and they need to add emphasis to a
certain point in the copy: Follow the lines to anywhere on the second
line bold lower case, small caps, full caps, italic lower case or sloped
small caps. If they were to jump to bold italic lower case, or a more
extreme example, bold sloped caps, the effect would be horrible.

Comstocks Magazine brings it all together with their Awwwards-winning interface.

As a business news periodical, their text is the primary content. It makes sense
then, that their interface is mostly differentiated by text size. Notice how they
shift between fonts, sizes, and colors, depending on the need. Different fonts and
text sizes are used in the primary and secondary navigation and content area. By
being shown sparingly only as you hover over the navigation, the color red draws
attention and encourage actions.

source: Comstocks Magazine

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To get started, Google Fonts is one of the largest online free font libraries. You can
also try Adobe Typekit (which tests for cross-browser compatibility and includes
commercial fonts) or start your design in UXPin (contains over 100 fonts).

Style Guides
While style guides are a form of design documentation (as discussed in the Guide to
UX Design Documentation), they are also highly functional as a set of standardized
instructions for your sites interface. Well look at why they matter, how to create
them, and examples from some top companies.

Your style guide is a living document, not rules carved in stone. TWEET THIS

1. IMPORTANCE OF STYLE GUIDES

Over the last few chapters, youve made a lot crucial decisions about your site.
Youve pinpointed your target audience, layouts, visual design, color schemes, fonts
beyond building the interface, youve also created your sites style. Thats a lot
of details to keep in mind, and ones that youre going to be referring to again and
again in the future.

That, in essence, is the nature of a style guide, a term that Susan Robertson, a
freelance designer and design writer, defines as a living document, which details
all the various elements and coded modules of your site or application. While its
primary function is consolidating the front-end code, a proper style guide also keeps
track of a sites visual language, like header styles, typography, white space, color
palettes, etc.

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 source: Yelp, via A List Apart

Think of a style guide (also known as a pattern library) as a uniform reference

manual for all team members so that everyones on the same page. While it may
seem like an extraneous task when youve already got your hands full, compiling a
style guide will be worth it in the end for several reasons:

Collaboration Style guides help new members joining a project to catch up

quickly

Standardization Style guides help standardize the CSS, so designers and

developers can see if a new design deviates from established standards,
quickly discovering if something already written can be easily expanded

Accessibility Designers only need to look one place to reference all

components

Communication A style guide streamlines communication through use of a

singular vocabulary (i.e., same names for modules)

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 Facilitation A style guide is a baseline that QA can check against

Now that you know why you should make a style guide, lets talk about how.

2. WRITING YOUR STYLE GUIDE

Theres no one right way to write a style guide, and each company follows a style
guide format as varied as their actual styles (see below for examples of popular
companies style guides). Your style guide should require the data relevant to you,
without wasting space documenting information that you wont need later.

source: Adobe

With that in mind, weve drafted a list of standard components to help inspire
you when building your own style guide but this is in no way a definitive list
of elements you must include in yours. Feel free to pick and choose the ones
specifically useful to you.

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Weve compiled suggestions from our own experience and two of the top sources
for creating style guides: Create a Website Style Guide by Steve Fisher of The
Republic of Quality, and Writing an Interface Style Guide by Jina Bolton, Senior
Product Designer at Salesforce.

Overview A good opener where you can state outright the sites overall
tone, voice, philosophy, and content strategy.

Layout The grid. This is where you show the position of global elements,
horizontal spacing, columns, etc. Including wireframes would be helpful (for
instructions, check out The Guide to Wireframing)

Typography The standards for text. Be sure to include all values for the
main text, headlines, and lists, the hierarchies for each, any variations for
promotional banners, and alternate typefaces for hypertext (if the preferred is
not available).

Color Palette A standardized sample of the main colors your site uses.
These should be as exact as possible, with hex color or RGB values.

source: DC Comics, via Creative Bloq

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 Images The appropriate image sizes for graphic banners (including
promotional banners) and in-content images, plus notes on alignment, style,
captions, type (illustration vs. photography), icons, and even mood.

Branding Any branding restrictions beyond those already listed, such as

the amount of space around the logo, how the logo should sit on different
backgrounds, or how the organizations name should appear in text.

Navigation Standards relating to how the user navigates the site. Details
about the color, treatment, and/or decoration of text links, primary navigation,
drop-down menus, navigational buttons, or search boxes go here.

(X)HTML, CSS, or Javascript One of the most important sections of

any style guide, here is where you outline coding standards (individually
for layouts, forms, widgets, etc.), the proper DOCTYPE, class/ID naming
conventions, formatting and commenting standards, and how the framework is
set up (if applicable).

source: Apple, via Creative Bloq

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 Files and Directories Define the directory structure. The proper treatment
and location of images, style sheets, JavaScript files, etc., and how theyre
categorized (type vs. purpose).

Assets Steve Fisher best describes how to handle this section:

The devil is in the details. Every bit of customisation that couldnt

adequately be covered by the previous sections must be fleshed
out here. How will different block elements be handled when in
unique situations? What about those side bar adverts or the search
results page after a failed search? What will comments look like
when threaded or linear? How will photo galleries look and function
throughout the site? Even at this stage its important to look for
possible repeating patterns or elements. We dont want to completely
blow the budget.

Interface Harmony Canvas A giant canvas or HTML page showing every

element with every state. A quick reference guide for developers, and a test to
see if all elements fit together.

QA Testing Your developers can complete this section: a step-by-step

guide of the QA procedure, including protocol for validation, link checking,
accessibility testing, proofreading, etc., and a chart for grading.

3. LEARNING THROUGH SEEING: TRUE LIFE EXAMPLES

Ever wonder what size font Yelp prefers? How about the name of the universal
tab that appears on all Mozilla websites? (Spoiler alert: its tabzilla.) As mentioned
above, style guides can be as varied and as creative as the diverse companies
that use them. Below are some online examples of the actual style guides used by
some widely successful companies.

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 source: Skype, via Issuu

Yelp A pretty standard style guide with a twist: they also include lines of
reusable code.

Mozilla Another standard style guide, but very thorough and with helpful
diagrams/samples.

Adobe Dryer than most style guides, and very technical.

Skype A perfect example of how to make your style guide fun as well as
functional.

Takeaway
Weve covered a lot of heavy topics so far and delved deep into the practices
that create a successful website. Color and shading stimulate certain emotions,
while typography addes finesse and additional visual structure. Style guides serve

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as visual (and somewhat functional) summaries of your site to align design and
development.

In the next chapter, well break away from the technical advice and get into more
process-driven advice: specifically some tips for collaboration in design.them, and
examples from some top companies.

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 CHAPTER SEVEN

Collaborating on Design
How to involve the team without the curse of the committee

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When you get to the nitty-gritty, things can get chaotic, and at times unfriendly. So
far, weve explained all the aesthetic and functional aspects of web user interfaces.
But in an area like UI, going it alone is rarely an option. Web UI designers dont
live in a bubble, and there are user researchers, visual designers, product managers,
etc. that all add their own expertise (and opinions).

source: Smashing Magazine

Coming together is a beginning; keeping together is progress; working together TWEET THIS
is success.

Hell is other people. TWEET THIS

Collaboration is a lot more than delegation. Its not just you do this and Ill do this.
Collaboration is about enhancing each others work and creating a harmony. Its
following a smart plan to avoid both confusion and wasted effort. Collaboration is
creating something greater as a group than would be possible for an individual.

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In this chapter well discuss how to avoid design by committee and how mood
boards, design studio exercises, and prototyping are all cringe-free ways of adding
collaboration into the UI design process.

Why Committees Dont Work

It seems that nobody really likes committees, but for some reason people still use
them. (Perhaps this was the decision of a committee?)

As Speider Schneider, former Product Designer for ESPN, points out, too many
people believe that their opinions outweigh others, even professional experts. In
a committee setting, you have an unequal distribution of aptitude but an equal
distribution of power. Instead of working together to go faster in one direction, this
environment encourages tearing apart in different directions.

source: Redbubble

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But these are not arguments against collaboration just design by committee.
There are ways to get the benefits of working together without too many cooks
in the kitchen.

Nobody really likes committees, but for some reason people still use them. TWEET THIS
(Perhaps this was the decision of a committee?)

Andrew Follett, Founder of Concept Feedback, explains that design committees

are often formed for the sake of involving everyone or to simply make it easier and
more anonymous to point fingers later. There are five reasons why committees fail:

1. No clearly defined objective

2. Suggestions stem from individual opinions more than facts, research,
or experience
3. No strong leader
4. Feedback process is unorganized and ineffective
5. Members are furthering personal or political agendas

Design committees are formed to involve everyone - or to make it easier to point TWEET THIS
fingers.

Addressing these issues, then, will allow for collaboration the way it should be.
Yotam Troim, Director of Product at Fundbox, believes that involving a few people
in the design process is mandatory since very rarely will one person be able to
foresee all the required changes. That being said, the design process should be
owned by one person. Heres a few guidelines:

The designer has final say Implement a funnel of power: accept opinions
from a broad range of people, but as the decisions are being made, that range
of people become fewer and fewer, peaking at the designer. However, this
strategy only works if the designer is genuinely open to others ideas.

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 The designer must be a respected figure Rallying around an inept leader
would be just as disastrous as a committee, perhaps worse. There must be an
element of trust and respect towards the designer, so that their decisions arent
questioned, even if theyre unpopular.

Feedback comes in the form of a problem, not a solution This keeps

peoples personal opinions in check. The homepage doesnt show a clear next
step is a lot more helpful than I think the home page needs a larger button
let me show you!

Feedback must not be vague Im not feeling this, or this doesnt excite
me, are not acceptable. Worse still is the often dreaded Make it pop! Team
members should try Dustin Curtiss Three Question Rule: the critic is required
to answer three questions about their comment to flesh it out.

A camel is a horse designed by committee. TWEET THIS

IDEO seems to have a knack for avoiding the common pitfalls of improper
collaboration. Johnnie Manzari, UI Designer at Apple, shares an anecdote about
the importance of someone making the hard decisions:

In college I took a class from David Kelley, who ran IDEO at the time.
He showed a video of the IDEO design process for making a shopping
cart. During the brainstorming and research phase, the walls were
filled with hundreds of different concepts. Some were wild deviations
and some were slight modifications. They then chose three concepts
to continue exploring in the prototype phase. I asked David Kelley
how they went from walls full of concepts down to three and he said I
picked. At some point you need to pick. Otherwise, its a circus.

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Mood Boards
Mood boards are a creative (and fun) method for keeping focus on a unified theme
or themes. Because they are done early in the process and encourage (rather
than force) input, they can also help avoid design by committee. Popularized by
industries such as fashion and interior design, these stylistic collages have been
proven effective across any visual industry, including web UI design.

source: National Breast Cancer Foundation, Inc, via 404 Creative

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As an example, take a look at the mood board for the National Breast Cancer
Foundation. This mood board is more than just a Pinterest-style collage its
structure allows it to function more as a design canvas. Web Designer Depot
explains that mood boards show clearly the aesthetic feel of a site, and act as
a quick reference guide for the designs visual elements. You can think of mood
boards as a succinct and abridged style guide, in poster form for easy reference.

As to what you include on your mood board, make sure you cover brand guidelines,
communication style, and the personality of the website. Web design mood boards
should focus on a specific set of elements:

Color palette your sites color scheme and primary colors.

Typography any useful information about fonts, sizes, heading preferences,

etc.

Graphic style what kind of photos or illustrations you prefer, with examples.

Iconography if your site uses icons or symbols, this is a good place to keep
them straight.

Navigation style the basics of how users get around your site.

Spatial awareness where and how much white space is used.

Overall contrast this helps to emphasize the overall visual hierarchy and
structure

Mood boards are meant to be creative, so dont get pigeon-holed by the technical
details of the board itself. However, generally they fall into two styles, Loose and
Refined. Compare the two different styles of mood boards for the same site, ModBaby.

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 Mood boards are a succinct style guide, a poster for easy reference. TWEET THIS

Loose Mood Board

source: ModBaby, via Web Design Depot

This style is more about capturing a snapshot of the sites look and feel. All thats
required is few quick adjectives to describe the brand, an overall color scheme, and
images and elements to show how everything feels. In this case, feedback on the
mood board would be purely conceptual.

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Refined Mood Board

source: ModBaby, via Web Design Depot

The refined style is more streamlined, showing the brown and blue color scheme
but dropping handmade elements in favor of more explicit patterns, typography,
and photos.

In general, mood boards help avoid design by committee in two ways. First, all
team members have a clear visual representation of the their target (as opposed
to relying on their own interpretations of verbal descriptions). Secondly, a visual
asset in the beginning phases can help alleviate empty canvas syndrome, in which
people provide feedback simply because it feels better than waiting for the first
draft.

While some people would rather take a hands-on approach to their mood boards

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by cutting magazine clippings and pasted them to a board, there are some digital
tools such as ImagePacker, Vhue, and Niice that can add a nice touch of refinement.
Regardless of your methods, Dribbble, Behance, Pinterest, and Flickrs Inspiration
Boards are great resources for mood board inspiration.

Design Studio Exercise

The Design Studio Exercise is a great activity because, not only is it a team-
building exercise, but it also helps solve UI design problems through collaborative
brainstorming. Kelani Nichole, independant digital strategist, shows us how it
works:

1. Present a well-defined design challenge Rely on research to find

something difficult, and at the beginning of the studio explain it to the group
thoroughly, including details like a target persona.

2. Break participants into teams of 4 or 5 How the groups are divided is up

to you.

3. Begin a round of rapid sketching to solve the problem Each round should
last for about eight minutes, and the sketches should be done quickly to
encourage fast thinking.

4. Present sketches to the group and discuss critics or revisions Here

is where you share your work to help the group as a whole understand the
problem and inspire new solutions.

5. Repeat After a cool down period, do another round of rapid sketches and
again present them to the group. After about three rounds of sketching, you
should have a stockpile of possible solutions to work with.

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 6. Group Reflection Everyone gathers together again for general feedback and
commentary.

source: Stanford Design School

The Design Studio Exercise is recommended for any team looking to solve a
problem, build camaraderie, or simply improve the overall UX. The important part,
of course, is to make sure that a designer is in charge of the process and has the
final say. Since everyone can present ideas (even non-design folks), you may find
the seed of an idea in the least likely of places.

While we recommend the Design Studio Exercise, Stanford compiled a small list of
equally beneficial design brainstorming activities, which you can see on their Use
Our Methods page. For other brainstorming methods, check out the Guide to UX
Design Process & Documentation.

Turning Ideas Into Reality

Once your initial collaborative activity (like a Design Studio exercise) is complete,
the design team will split off and start iterating but you still need to keep the
team aware and somewhat involved.

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For most web UI designers, the process is usually sketching followed by
wireframing, mockups, and finally prototyping. In some cases, designers may
even skip wireframing entirely and dive into mockups and rapid prototyping.
Regardless,wireframing and prototyping are two UI design steps that rely heavily on
collaboration.

1. WIREFRAMING

Wireframes are the earliest, most basic outlines of your sites. These can be built
on specialized wireframing applications (see below), or can be scribbled on a bar
napkin in a fit of inspiration. The important thing is that you lay out your idea
tangibly, in a way that others can also understand.

Wireframes can be build in specialized applications or scribbled on a napkin in TWEET THIS

a fit of inspiration.

source: A Practical Look At Using Wireframes

Wireframes should include three layers of information:

Content graphics, textual content (blogs, articles, product descriptions, etc.),

logos, page headings, forms, etc.

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 Layout header, footer, branding, content areas, etc., and content
prioritization.

Behavior its helpful to include notes and annotations to explain functions

that cant be shown in a 2-D image, i.e., error messaging, pop-up forms, default
settings, etc.

Because wireframes play such an important role in collaboration, it pays to make

them as useful as possible. Low fidelity wireframes help save time and money by
giving you a quick asset for feedback on visual hierarchy. High fidelity wireframes
are better for reflecting form and function when persuading stakeholders. Heres 7
simple steps applicable to both types:

1. Start with a sketch Nothing fancy, just something basic to build from. It can
be either paper or digital. Show your sketch around for early feedback to save
you time and sanity later.

2. Communicate clearly for feedback As a collaboration tool, wireframes

should be as clear and understandable as possible. Dont keep the wireframes
to yourself getting an outside opinion might help in ways you didnt expect.
In UXPin, for example, anyone can comment directly on designs and the
Preview mode and Live Presentation builds collaboration into the process.

3. Use proper documentation Revision dates, authors, references, etc. Keep

relevant notes in case you have to backtrack.

4. Focus on each pages goal Its easy to lose sight of the main purpose of a
page when youre working out the details. Stay focused on whats important.

5. Consider the content How high is their fidelity and who will see them?
Minor details like font size, graphics, and the amount of links can get lost

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 during the wireframing phase, but will nonetheless impact the final product.
These are especially important if your wireframe is high fidelity.

6. Use common elements Utilize tools that make changes to all pages at once
to save yourself time. For example, as of October 2014, UXPin currently has 25
element libraries including Android, Bootstrap, iOS 8, and more.

7. Conduct informal user tests Just as you collect feedback from the rest of
the team, try to conduct a few preliminary user tests with 3-5 people to see
how this version of your site functions as a whole.

Low fidelity is great for quick feedback and testing. Hi fidelity helps persuade TWEET THIS
stakeholders.

To see how some big name companies like Apple and Twitter started with
simple low-fidelity wireframes, you can check out this gallery of 18 real company
wireframes.

For a more comprehensive explanation of the wireframing process including popular

principles and template libraries, check out the Guide to Wireframing.

2. PROTOTYPING

If wireframes are about structure, then prototypes are about experience. According
to an article by Marcin Treder, CEO of UXPin, the goal of a prototype is to simulate
the interaction between a user and the interface. That means clickable buttons, user
flow, and functionality are critical in this process. Using prototypes for research can
ultimately save money by fixing problems before they become problems.

If wireframes are about structure, then prototypes are about experience. TWEET THIS

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 source: UXPin

UI Designer at Basecamp Jonas Downey, created a prototype to test if their new

app Know Your Company was feasible. They had many ideas, but needed a quick
way to test if it could all be molded into a cohesive product. Weve adapted his
advice for web purposes:

Function over appearance Prototyping is all about functionality. Focus

on working out the kinks of usability in the interface, then later fine-tune the
aesthetics.

Experiment This is the stage to experiment, before the design proceeds any
further. If youve got a crazy idea that might blow everyones mind, nows the
time for it. You could start your design in Photoshop or Sketch, then drag and
drop into UXPin for a fully layered prototype for testing.

Dont get attached At some point, probably many points, youll need to
throw out something you like because it just plain doesnt work. Be critical and
merciless when it comes to removing the broken sections.

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 Hold off on optimization While its tempting to optimize CSS styles,
markup, JavaScript, etc. right from the start, dont do it. You may need to
completely rewrite a feature later, making all the optimization a waste.

Fake it where you can If parts of your site requires authentication, assume
you are already logged in for the prototype. Creating the authentication
interface can come later. Work out the big problems first.

Mop up when you have time With all the cutting and substituting, things
tend to get messy in this phase. Keep a list for minor problems, and tackle
those when energy runs low.

Know when to stop Dont prototype for too long when you could be
creating the real thing. Prove the concepts as fast as you can, then start on the
actual site.

Prototyping is all about functionality. Fine-tune the aesthetics later. TWEET THIS

When youre ready to get started, you can check out a design platform with all-
fidelity wireframing and prototyping like UXPin or other tools like Invision, Balsamiq,
and Moqups.

No designer is an island
If you want to create a successful web UI design, youll probably need a little help.
But thats a good thing when done right, collaboration can enhance the final
product in ways you never thought possible. And thats the point: collaboration
brings in ideas you wouldnt have created on your own.

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No one said web UI design was easy, but after this e-book, we hope theres less of
a learning curve. But difficult as it may be, with the right guidance and personal
dedication, youll make it through to the other side in better shape than most. And
if you have any further questions on the way, were here to help.

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www.uxpin.com

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