Reported Speech

Sequence of Tenses

Reporting What People Have Job Interviews:

Said Talking About Personal Qualities
Reporting Information Asking Appropriate Questions
Expressing Surprise Answering Difficult Questions
Leaving, Taking, and Conveying Help Wanted Ads
Messages Resumes
Advice

VOCABULARY PREVIEW

1. bride 6. college entrance exam 11. navy

2. groom 7. dictionary 12. pipe
3. interviewer 8. engine 13. puppy
4. movie star 9. lion 14. radiator
5. school-bus driver 10. message 15. robbery

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 What Did She Say?

Im busy. he was busy.

Im working hard. he was working hard.
I like jazz. he liked jazz.
Im going to buy a new car. he was going to buy a new car.
I went to Paris last year. He said (that)* he had gone to Paris last year.
I was in London last week. he had been in London last week.
Ive seen the movie. he had seen the movie.
Ill call the doctor. he would call the doctor.
I can help you. he could help me.

Im sick.

A. I forgot to tell you. Grandma called yesterday.

B. Really? What did she say?

A. She said (that)* she was sick.

A. I forgot to tell you. called yesterday.

B. Really? What did say?

A. said (that)* .

Were engaged. Im doing very well

in college this semester.

1. Miguel and Maria 2. Robert

* Or: He / She / They told me (that)

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 I like my new apartment. Were going to move away.

3. Aunt Margaret 4. our upstairs neighbors

I got a raise last month. I was on TV last week.

5. our niece Terry 6. Uncle Ted

Ive fallen in love. Ill call you again next week.

7. your brother in Detroit 8. your sister in Seattle

We can deliver your I cant fix your TV.

new sofa on Saturday.

9. the woman from the furniture store 10. the TV repairman

You dont have to work Ill send you a postcard

overtime next week. from Honolulu.

11. my boss 12. our nephew Paul

I wont be able to baby-sit The car is ready, and you

this Saturday night. can pick it up any time
you want to.

13. the little girl down the street 14. the auto mechanic

Im sorry I forgot about I was planning to visit

your birthday. this weekend, but I wont
be able to come because
I have the flu.

15. my boyfriend 16. Uncle Frank

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 Havent You Heard?

I knew
John is sick. (that) John was sick.
I didnt know

Our English teacher is in

the hospital!

A. Whats everybody talking about?

B. Havent you heard? Our English teacher is in the hospital!

A. Youre kidding! I didnt know (that) our English teacher was in the hospital.

B. You didnt?! I thought EVERYBODY knew (that) our English teacher was in the hospital!

A. Whats everybody about?

B. Havent you heard? !

A. Youre kidding! I didnt know (that) .

B. You didnt?! I thought EVERYBODY knew (that) !

Jack is going to be a father! Our landlord wants to sell the building!

1. Whats everybody talking about? 2. Whats everybody so upset about?

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 Were going to get raises We cant use our dictionaries
next week! during the English test!

3. Whats everybody so happy about? 4. Whats everybody so nervous about?

The president is planning We dont have to come to

to raise taxes next year! work tomorrow!

5. Whats everybody so angry about? 6. Whats everybody so happy about?

A lion has escaped from the zoo! All the VCRs in the store are
on sale this week!

7. Whats everybody so anxious about? 8. Whats everybody so excited about?

The bride and the groom have

decided to cancel the wedding!

9. Whats everybody talking about? 10.

Expressing Surprise

Youre kidding! No kidding! Youve got to be kidding! I cant believe it!

Practice the conversations in this lesson again. Express surprise in different ways.

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 READING

A LOT OF MESSAGES

Sally was home alone this afternoon while her

parents were at work. There were a lot of phone
calls, and Sally wrote down a lot of messages.

Grandpa is feeling I havent received

much better today. this months Grandma called. The landlord called.
rent yet. She said Grandpa He said he hadnt
was feeling much received this
better today. months rent yet.
Grandma the landlord

Ill call back later. We were robbed

last night. The neighbors across
Uncle Harry called.
the street called.
He said he would
They said they had
call back later.
been robbed last night.
Uncle Harry the neighbors
across the street

We fixed the radiator,

I wont be able to fix
but weve found
the bathtub today
something wrong with The plumber called. Joes Auto Repair Shop
because Im sick.
the engine. He said he wouldnt called. They said they
be able to fix the had fixed the radiator,
bathtub today but they had found
because he was sick. something wrong with
the engine.
the plumber Joes Auto Repair Shop

READING CHECK-UP

A. Tell me, have there been any calls?

The next day, Sally was home alone again. B. Yes. called.
Her mother called from the office. Create A. Oh? What did say?
dialogs based on the following model and B. said .
information.

1. Grandma Grandpa isnt feeling very 4. The neighbors across the street The police
well and wants me to call the doctor. caught the man who robbed our house.
2. The landlord I received your check 5. The plumber Im still sick, and I cant get
this morning. there today.
3. Uncle Harry Im getting married next 6. Joes Auto Repair Shop Weve finished
month, and I want all of you to come to working on the engine, and the car is ready
my wedding. tobe picked up.

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 COMPLETE THE STORY

HOME FROM THE NAVY

Well, . . .
Your brother got engaged. Bill serves as a lieutenant in the navy. He
returned home last weekend after being at sea
Your sister and brother-in-law are going to for several months. Since he hadnt been in
have a baby. touch with his family for a long time, he was
Your father is planning to retire next month. very surprised at all the things that had
There was a big fire at the high school.
happened while he was away.

The dog had six puppies. He didnt know his brother had gotten 1
And your high school sweetheart married engaged. He also didnt know his sister and
a movie star and moved to Hollywood. brother-in-law 2 have a baby. And he

was unaware that his father 3 retire

Aside from that, not much else happened.
next month.
Hi, Mom! 4
In addition, he didnt know there
Whats
new? a big fire at the high school. He hadnt heard
that the dog 5 six puppies. And he

had no idea that his high school sweetheart

6 a movie star and 7 to

Hollywood.

A lot of things certainly had changed while

Bill was away.

TRUE, FALSE, OR MAYBE?

Answer True, False, or Maybe (if the answer isnt in the story).

1. Bill has been on a ship for the past several months. 4. Bills high school was very large.
2. His sister had a baby while he was away. 5. Bills former girlfriend lives in
3. His father has retired. Hollywood now.

LISTENING
Listen and choose the statement that is true based on what you hear.
1. a. It snowed. 4. a. He didnt know she had to work on Saturday.
b. Its still snowing. b. He didnt know she had worked on Saturday.
2. a. He didnt know that his supervisor 5. a. She was aware that Sherman had been
had been in the hospital. thinking of leaving.
b. He didnt know that his supervisor b. She was unaware that Sherman had been
was in the hospital. thinking of leaving.
3. a. She wasnt aware that jackets 6. a. Her friends hadnt told her they were
were on sale. going to move.
b. She wasnt aware that jackets had b. Her friends had told her they were
been on sale. going to move.

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 What Did They Ask?

Where is the bank? where the bank was.

When are you going to visit me? when I was going to visit him.
if
Do you speak English? He asked me I spoke English.
whether
if
Have you seen Mary? I had seen Mary.
whether

Why is there a
Santa Claus
in every
department store
in town?

A. You wont believe what a three-year-old boy asked me today!

B. What did he ask you?

A. He asked me why there was a Santa Claus in every department store in town.

B. I cant believe he asked you that!

A. I cant either.

Do you want to
receive a raise
this year?

A. You wont believe what my boss asked me today!

B. What did she ask you?

if
A. She asked me whether I wanted to receive a raise this year.

B. I cant believe she asked you that!

A. I cant either.

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 A. You wont believe what asked me today!

B. What did ask you?

A. asked me .

B. I cant believe asked you that!

A. I cant either.

Who is your barber? Do you want to get

married?

1. my history teacher 2. my boyfriend

When will you teach me Have you ever been

how to drive? arrested?

3. my nine-year-old nephew 4. the woman at my job interview

Can we have English When are you going to

class at the beach break up with your
tomorrow? boyfriend?

5. my students 6. my parents (continued)

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 Do you know about the
What is life? birds and the bees?

7. my philosophy professor 8. my daughter

Have you ever thought of When can I have a little

becoming a professional brother or sister?
basketball player?

9. my basketball coach 10. my son

Do you know how to fix

a flat tire? Have you finished medical
school?

11. a taxi driver 12. the patient in Room 12

Do you think Ill look

good if I dye my hair
red?

13. Grandma 14.

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 READING

THE JOB INTERVIEW

Where did you go to school?
Have you had any special training? Charles had a job interview a few days ago
at the United Insurance Company. The
Where have you worked?
interview lasted almost an hour, and Charles
Are you willing to move to another city? had to answer a lot of questions.
Can you work overtime and weekends?
First, the interviewer asked Charles where
How is your health? he had gone to school. Then she asked if he
Have you ever been fired? had had any special training. She asked
where he had worked. She also asked whether
Why did you have four different jobs last year?
he was willing to move to another city. She
Why do you think youre more qualified for wanted to know if he could work overtime and
the position than the other sixty-two weekends. She asked him how his health was.
people who have applied?
She asked him whether he had ever been
fired. She wanted to know why he had had
four different jobs last year.

And finally, the interviewer asked the most

difficult question. She wanted to know why
Charles thought he was more qualified for the
position than the other sixty-two people who
had applied.

Charles had never been asked so many

questions at a job interview before. He doesnt
know how well he did, but he tried his best.

READING CHECK-UP
ROLE PLAY
Youre applying for a job at the United Insurance Company. Role-play a job interview with
another student, using the questions in the illustration as a guide.

Tell about a job interview you had.

Where was the interview?
How long did it last?
What questions did the interviewer ask?
What were your answers?
What was the most difficult question, and how did you answer it?
Did you get the job?
Job interviewers sometimes like to ask difficult questions. Why do you
think they do this? What are some difficult questions interviewers might
ask? Make a list, and think of answers to those questions.

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 What Did They Tell You?

Call me after five oclock. to call him after five oclock.

Stop complaining! to stop complaining.
He told me
Dont worry! not to worry.
Dont call me before nine oclock. not to call him before nine oclock.

Keep your dog in the house!

Im afraid to deliver your mail!

A. Im a little annoyed at the mailman.

B. How come?

A. He told me to keep my dog in the house.

B. Why did he tell you that?

A. He said (that) he was afraid to deliver

my mail.

Dont play your music so loud!

Youre bothering us!

A. Im a little annoyed at my neighbors.

B. How come?

A. They told me not to play my music so loud.

B. Why did they tell you that?

A. They said (that) I was bothering them.

A. Im a little annoyed at .

B. How come?

A. told me .

B. Why did tell you that?

A. said (that) .

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 Lose some weight! Dont eat candy!
Youre too heavy! Its bad for your teeth!

1. my doctor 2. my dentist

Do your homework over! Sit down and be quiet!

You made too many mistakes! Youre disturbing me!

3. my math teacher 4. the school-bus driver

Dont call me this weekend! Stop going out with Raymond!

I want to be alone! Youre getting too serious about each other!

5. my girlfriend 6. my parents

Come to work early tomorrow! Dont pour grease down the kitchen sink!
I need some help, and youre the only Youre clogging the pipes!
one who can help me!

7. my boss 8. my landlord

Dont kiss me in front of my friends anymore!

Im a big boy now!

Do you remember the last time someone

said something that really annoyed you?
What did the person say? (He/She told me . . . )
Why do you think he/she said that?
Did you say anything back?
9. my seven-year-old son

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 READING
GOOD ADVICE

Rest in bed. Be polite when you meet

What should the girls mother and father.
Dont eat too much for dinner.
I do? Dont drive too fast.
Call me in the morning if
youre still sick. Do you have Dont bring your date home
any advice? later than ten oclock.

Margaret had a bad stomachache Eric went out on his first date yesterday
yesterday afternoon. She called her doctor and evening. Before he left the house, he asked his
asked him what she should do. Her doctor told parents if they had any advice. They told him to
her to rest in bed. He also told her not to eat be polite when he met the girls mother and
too much for dinner. And he told her to call father. They also told him not to drive too fast.
him in the morning if she was still sick. And they told him not to bring his date home
Margaret felt better after speaking with her later than ten oclock. Eric felt more prepared for
doctor. Shes glad she can always depend on his date after speaking to his parents. Hes glad
him for good advice. he can always depend on them for good advice.

Answer the questions carefully. Lock all the windows and leave
Do you have What can we on a few lights.
Dont spend too much time on a do to prevent
any helpful question that is too difficult.
advice? our house from Ask the neighbors to pick up
Get a good nights sleep the night being broken the mail.
before the examination. into while
were away? Dont tell too many people that
youll be away.

Mrs. Tanakas students are going to take Mr. and Mrs. Pratt are going away on
the college entrance examination this vacation soon, and theyre concerned because
Saturday, and theyre very nervous. They there have been several robberies in their
asked Mrs. Tanaka if she had any helpful neighborhood recently. They called the police
advice. She told them to answer the questions and asked them what they could do to prevent
carefully. She also told them not to spend too their house from being broken into while they
much time on a question that was too were away. The police told them to lock all the
difficult. And she told them to get a good windows and leave on a few lights. They also
nights sleep the night before the examination. advised them to ask the neighbors to pick up
Mrs. Tanakas students felt more confident the mail. And they warned them not to tell too
after speaking with her. Theyre glad they can many people that they would be away. Mr. and
always depend on her for good advice. Mrs. Pratt felt reassured after speaking with
the police. Theyre glad they can always depend
on them for good advice.
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 READING CHECK-UP
TRUE, FALSE, OR MAYBE?
Answer True, False, or Maybe (if the answer isnt in the story).

1. Margaret told her doctor to rest in bed.

2. Margaret didnt eat very much for dinner yesterday.
3. Eric hadnt gone out on a date before yesterday.
4. Eric brought his date home by ten oclock.
5. Mrs. Tanaka teaches at a college.
6. Mrs. Tanaka got a good nights sleep the night before the examination.
7. Locking windows and leaving on lights are two ways to prevent robberies.
8. The Pratts house was broken into while they were away.

CHOOSE
1. Erics parents told him . 4. She asked a vegetarian.
a. not to drive too fast a. if I was
b. dont drive too fast b. whether are you
2. Mrs. Tanaka told her students . 5. My friends said that .
a. answer the questions carefully a. they will be here
b. to answer the questions carefully b. they would be here
3. She told him . 6. We them to call us.
a. dont worry a. said
b. not to worry b. told

PRONUNCIATION Reduced to

Listen. Then say it. Say it. Then listen.

He told me to sit down. She told me to lose some weight.
She told me not to call her. He told me not to eat candy.
She asked me where I went to school. He asked me if I wanted to get married.
They said they wouldnt be able to come to She said I didnt have to work overtime.
the party.

Write in your journal about a time

when you needed advice. Why did
you need advice? (What was the
situation?) Who did you ask for
advice? What did you ask? What
did the person tell you? Did you
follow the persons advice? Was it
good advice or bad advice? Why?

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 GRAMMAR FOCUS
REPORTED SPEECH
SEQUENCE OF TENSES

Im busy. he was busy.

I like jazz. he liked jazz.
Im going to buy a new car. he was going to buy a new car.
I went to Paris last year. he had gone to Paris last year.
He said (that)
I was in London last week. he had been in London last week.
Ive seen the movie. he had seen the movie.
Ill call the doctor. he would call the doctor.
I can help you. he could help me.

John is sick. John was sick.

Jack is going to be a father. I knew (that) Jack was going to be a father.
Our landlord wants to sell the building. I didnt know (that) our landlord wanted to sell the building.
We cant use our dictionaries. we couldnt use our dictionaries.

Where is the bank? where the bank was.

When are you going to visit me? when I was going to visit him.
if
Do you speak English? He asked me I spoke English.
whether
if
Have you seen Mary? I had seen Mary.
whether

Call me after five oclock. to call him after five oclock.

Stop complaining! to stop complaining.
He told me
Dont worry! not to worry.
Dont call me before nine oclock. not to call him before nine oclock.

Choose the correct word.

1. Jessica called. She told me ( if she likes she liked ) her new job very much.
2. Richard said ( he was if hes ) sorry he ( wouldnt wont ) be able to help us move.
3. Did Uncle Walter ( tell ask ) you ( did he get he had gotten ) fired from his job?
4. Ms. Chen called. She told me ( she couldnt if she can ) come to the meeting tomorrow.
5. I didnt know ( we didnt dont we ) have to come to work early tomorrow morning.
6. I just spoke to Marta. She told me ( has she been she had been ) promoted again.
7. My secretary said he ( was is ) sorry he ( hasnt hadnt ) finished the report on time.
8. My parents asked me ( when are my exams when my exams were ).
9. The interviewer asked me where ( I had gone did I go ) to school.
10. My doctor is concerned. She told me ( to lose must I lose ) fifteen pounds.
11. Our landlord told us ( to dont play not to play ) loud music after midnight.
12. The waiter ( asked told ) me ( do I want if I wanted ) to order dessert.
13. The nurse ( told asked ) me ( if I had ever have I ever ) had a flu shot.

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 Job interviews: Talking about personal qualities & asking
LIFE SKILLS appropriate questions

1 CONVERSATION JOB INTERVIEW QUESTIONS

Practice conversations between an

interviewer and a job applicant.

A. What do you consider your greatest

strengths?
B. , and

A. Do you know about what we do here?

B. Yes.
A. Do you have any questions for me?
B. Yes.

Im hardworking. Ive read a lot about the Can you tell me more about
Im dependable. company in the newspaper. the specific job
Ive looked closely at the responsibilities?
Im a good communicator.
information on your Id be interested to know
I get along well with people.
website. more about the companys
I have a very positive attitude. history and its work.
Im familiar with your work
Im always enthusiastic about because my friend/relative When do you plan to fill the
my work. (name) is employed position?
I learn quickly. here. Are there opportunities for
I always try to improve my promotion and
skills. (other)
advancement?
(other) (other)

THINK & SHARE

Work with a classmate. Answer these questions. Then practice more conversations.
What other personal qualities can a job applicant talk about during an interview?
What other ways can an applicant learn about a company before a job interview?
What additional questions are appropriate to ask during an interview?

2 TEAMWORK ANSWERING DIFFICULT JOB INTERVIEW QUESTIONS

Work with a classmate. How would each of you answer the following questions at a job
interview? Compare your answers. Then share with the class. Discuss the best ways to
answer these questions.
1. Why do you want to work here? 3. What do you consider your greatest
2. We have many applicants for this weakness?
position. Why should we hire you? 4. What are your long-term goals for
the future?
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 LIFE SKILLS READING Help wanted ads

1. You must have your own car if you want to work 4. Victor is looking for an entry-level
as a home health aide or a . position. He should answer the ad for
A. driver .
B. school bus driver A. a bookkeeper
C. bilingual secretary B. a medical assistant
D. painter C. a dental assistant

2. The home health aide and the medical assistant D. a driver

both must have . 5. The position requires a person to

A. high school diplomas work during the weekend.
B. associate degrees A. bookkeeper
C. certificates B. home health aide
D. bilingual skills C. software engineer

3. Maria has been a secretary for 3 years and is D. dental assistant

familiar with office software. She types 40 words 6. We can infer that the medical assistant
per minute. She should apply for the job as . sometimes has to .
A. a bilingual secretary A. answer telephones
B. an administrative assistant B. lift heavy objects
C. a bookkeeper C. use PowerPoint
D. a medical assistant D. make repairs

TEAMWORK Work with a classmate. Make a list of all the abbreviations in the help
wanted ads above. Then write the full word for each abbreviation.
(Some words have more than one abbreviation.)
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 LIFE SKILLS READING A Resume

Donna Santos
155 Milton Road
Houston, TX 77043
713-504-6239 (home) 713-504-7732 (cell) [email protected]

OBJECTIVE: A position in office management or human resources.

EDUCATION: University of HoustonDowntown, Houston, TX

Bachelor of Arts, Business Administration 2012
Houston Community College, Houston, TX
Associate of Arts, Business Administration 2010
EXPERIENCE:
Sept. 2016 present Office Manager, Green Energy Consultants, Houston, TX
Oversee day-to-day administration of office. Supervise a staff of fifteen employees.
Responsible for hiring, training, and evaluating office staff. Oversee maintenance of
equipment. Plan on-site and off-site meetings.
Sept. 2014 Aug. 2016 Administrative Assistant, Green Energy Consultants, Houston, TX
Handled company correspondence. Managed and maintained office filing system.
Responsible for companys newsletter. Made travel arrangements for staff.
Assisted with payroll.
Sept. 2012 Jun. 2014 Administrative Assistant, Office of Community Development, Houston, TX
Entered and updated information in database. Ordered supplies. Maintained
records. Scheduled meetings. Assisted in creating newsletter. Translated documents.
Jan. 2011 Jun. 2012 Office Assistant, English Department, University of Houston, Houston, TX
Assisted in general clerical duties such as filing, photocopying, proofreading,
data entry, and word processing.
Sept. 2006 Aug. 2008 Sales Associate, Texas Outdoor Shop, Houston, TX
Provided customer service. Operated cash register. Set up window displays.

SKILLS: Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, QuickBooks.

Fluent in Spanish.
OTHER ACTIVITIES: Monument Musical Theater Company: Assistant director.
Houston Community Chorus: I sing in the chorus and serve as business manager.
References Available Upon Request

Read the resume and answer the questions.

1. What kind of job does Donna want? 8. What did she do at the Office of
2. What colleges did she attend? Community Development?
3. What degrees did she receive? 9. How long did she work there?
4. What is her current job? 10. What computer skills does she have?
5. What job did she have while she was in college? 11. What experience in human resources
has she had as an office manager?
6. What sales experience does she have?
12. What musical activities does she enjoy?
7. When did she start working at Green Energy
Why do you think she included them
Consultants?
on her resume?
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 ASSESSMENT Check-up test Self-evaluation checklists

Choose the correct answer.

1. I believe Im very for the job. 6. I consider that my greatest strength.
A. successful A. Ive read a lot about your company.
B. positive B. Ive looked closely at your website.
C. hardworking C. Im very dependable.
D. qualified D. Im familiar with your companys history.
2. Im looking for a full-time in office 7. Im an office assistant. I help with general
management. clerical duties, such as .
A. position A. filing and photocopying
B. objective B. hiring and training
C. employer C. evaluating office staff
D. responsibility D. planning on-site and off-site meetings

3. For this job, drivers must have a 8. Our company needs a software engineer
Florida drivers license. with experience in the development of .
A. general A. plumbing and carpentry
B. vital B. web-based applications
C. valid C. company correspondence
D. fluent D. human resources

4. I know I need previous experience to apply 9. I have a Bachelor of Arts degree from .
for this job. The help wanted ad says . A. Green Energy Consultants
A. exc. bnfts. B. Plainville High School
B. 3 yrs. exp. req. C. Microsoft Word
C. no prev. exper. req. D. the University of Houston
D. assoc. degree or equiv. 10. The Paxton Company offers its employees
5. The administrative assistant position requires excellent benefits. These benefits include
good computer skills and experience with . .
A. CPR A. a cover letter, a resume, and references
B. DMV B. Word and QuickBooks
C. X-rays C. health and dental insurance
D. Excel and PowerPoint D. keyboarding skills

SKILLS CHECK
Words: I can say: Do you live here?
assist administration appropriate Im sick. I asked you if/whether you lived here.
evaluate advancement approved I said (that) I was sick.
handle I can speak well during a job interview:
application certified I like my new job.
maintain attitude clerical talk about personal qualities
I said (that) I liked my new job.
manage development dependable ask appropriate questions
I got a raise. answer difficult questions
operate duties enthusiastic
I said (that) I had gotten a raise.
order goal fast-paced I can:
oversee management fluent Ive done that.
I said (that) I had done that. interpret help wanted ads
photocopy objective hardworking
interpret a resume
proofread opportunity interpersonal I can do that.
schedule promotion long-term I said (that) I could do that. I can express surprise:
set up quality positive Ill call you. Youre kidding!/No kidding!/Youve
supervise responsibility proficient I said (that) I would call you. got to be kidding!/I cant believe it!
translate strength temporary
update Where is the bank? I can write about:
weakness valid
I asked you where the bank was. a time I needed advice

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 Feature Article Global Exchange
Fact File Listening
Around the World Fun with Idioms
Interview What Are They
Weve Got Mail! Saying?

Volume 4 Number 3

Polish Up Your Interview Skills!

Tips from the experts

G
oing to a job interview can be a very challenging experience.
A lot of people are probably applying for the same job. What
can you do to make a good impression and stand out from
the crowd?
The experts say, Be prepared! Learn about the company before
your interview. Find out about the companys products or services.
Read about the company in the newspaper, or try to find information
on the Internet. (Many companies have their own websites with lots
of information.) Also, dress appropriately for the interview. Dont
wear casual clothes. Dress neatly and conservatively.

Prepare in advance for the types of questions you will

probably be asked. The interviewer will most likely ask you to
tell about your background, education, and experience. If you
are employed, the interviewer may ask you why you want to
leave your current job. Or, if you arent employed at the time of
the interview, the interviewer might ask why you left your last
job. You should be prepared to talk about what you know about
the company. Dont be surprised if you are asked what your
strengths and weaknesses are. Be ready to answer questions
about how you deal with pressure at work. An interviewer will
most likely ask you how you get along with co-workers. You
may also be asked what your future goals are. And dont forget
that the interviewer will probably ask if you have any questions.
Be sure to answer the interviewers questions honestly. Try to
show that you are motivated, responsible, and very interested in
the job. Be confident, but dont brag about yourself. (Dont say
how great you are. Instead, give examples of things youve done
that show your strengths.)

Be prepared for when the interviewer asks if you have any

questions. You can ask about the job responsibilities, the company How People Find Jobs
in general, when the position will be filled, and other things. Some
experts say that it isnt a good idea to ask too many questions about
salary, vacations, or benefits during the first interview. If the
company has follow-up interviews for the position, that might be a
better time for such questions. Before you leave the interview,
make sure you know the names and titles of all the people you met.
Write a thank-you letter to the interviewer as soon as possible. Say
thank you for the interviewers time, describe why you think youre
the right person for the job, and offer to go back for another
interview if they want you to.

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 Who Got the Job?
Sarah Jones went to a job Bob Mills went to a job
interview yesterday at a computer interview yesterday at the same
software company. First, the company. First, the interviewer
interviewer asked her about her asked him about his
background and experience. She background and experience.
told about where she had gone to Bob said he had listed all that
school, what she had studied, information on his resume and
and what kinds of jobs she had the interviewer could find it
had. When the interviewer asked there. When the interviewer
her why she wanted to leave her current job, she said asked him why he wanted to change employers, Bob
that she was looking for a more challenging position. replied that he was looking for a job with shorter
Then the interviewer asked Sarah what she knew hours and fewer responsibilities. Then the interviewer
about the company. She answered that she used asked what he knew about the company. Bob said
some of the companys software and she had read he wasnt really familiar with the companys products,
articles about the company in the newspaper. Then and he asked what they were. When the interviewer
the interviewer asked what her strengths and asked what his strengths and weaknesses were, Bob
weaknesses were. She replied that she worked very said he hadnt really thought about that before, but it
hard and got along well with people, but she had was a good question. Finally, the interviewer asked
some problems writing business letters. She Bob if he had any questions. Bob asked if he could
explained that she was now taking a business writing have 25 vacation days during his first year, and he
class at a local college. Finally, the interviewer asked wanted to know whether he would be able to bring
Sarah if she had any questions. Sarah asked if the his dog to the office every day. Bob went home
job required a lot of travel, and she asked what the feeling good about the interview. He thought it had
companys plans for the future were. As soon as she gone well, and he waited for the company to call.
got home, Sarah wrote a thank-you note to the
interviewer. Who do you think got the job? For fun, act out the
two interviews!

Job Interviews
Job interviews can be very different around
the world. An interviewers questions, the
body language that should be used, and the
formality of an interview vary from country to
country.
If youre at a job interview in Japan, dont In France, shake hands with the
look directly into the eyes of the interviewer. interviewer lightly, not firmly. In
It is considered rude. But if youre at an many other countries, you should
interview in the United States, you should shake hands firmly, because a firm
definitely make eye contact with the handshake is a sign of confidence.
interviewer. Ifyou dont, the interviewer may In Germany, your interview might
think you arent trustworthy or confident. begin with a very short informal
In the United States and some conversation followed by a formal
other countries, interviewers interview. In Mexico and many
arent supposed to ask questions other countries, the informal small
about family, marital status, and talk might take longer, and in
other personal information. In some cases the entire interview
most countries, however, personal might be informal.
questions are very common
during job interviews. What are job interviews like in
countries you know?

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 community college. She said she was the first
person from her family to go to college. She
A Side by Side Gazette reporter recently impressed me so much. I asked her how she
interviewed Monica Salinas, a Human could contribute to our company. She said she
Resources manager for a large insurance would be the hardest worker here. Well, she
company. As a job interviewer, Ms. is! I hired her, and last month she was chosen
Salinas reads thousands of resumes and Employee of the Year and received a big
interviews hundreds of people each year. bonus check. I asked her what she was going
to do with the extra money. She said that she
Tell us about your job. had already sent it to her family in Brazil so
Im responsible for interviewing applicants for all the they could start building a new home.
available positions in our company. Our firm is very Have you had any unusual interviews?
large, so we receive more than 50 resumes and
interview up to ten people each day. Its a lot of work! One applicant said he was hungry. He opened
a paper bag, took out a sandwich, and ate
What are your favorite interview questions? during the entire interview! Another time, an
I like to ask applicants how they think other people applicant was so nervous that she fainted. I
would describe them. I also like to ask about weekend got her some water, and I offered to
activities, hobbies, and other things that help me get to reschedule the interview. She was lying on the
know the applicant as a person. floor, but she said that she was okay and
wanted to continue. So I sat with her on the
What was your most memorable interview? floor, and we had a very nice conversation.
It was with a young woman from Brazil. She had only What is your best piece of advice for
been in this country for four years. When she arrived, someone going to a job interview?
she didnt speak a word of English. But at her
interview, her English was excellent! She said she had Be yourself! Smile, relax, and be honest. Let
taken English courses and then studied business at a the interviewer see who you really are.

Dont put your foot Dont talk the interviewers

in your mouth! head off!

Dont inflate your Dont beat around

resume! the bush!

____ 1. Dont put your foot in your mouth! a. Answer questions briefly!
____ 2. Dont talk the interviewers head off! b. Answer questions directly!
____ 3. Dont inflate your resume! c. Dont say the wrong thing!
____ 4. Dont beat around the bush! d. Dont exaggerate your skills or
experience!

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 Dear Tense About Reported Speech,
The first way to say these sentences is Send a message to a keypal. Tell about an
grammatically correct. However, in informal speech, interesting conversation you have had.
the second way is also correct, especially when the
person is reporting about something that someone
has just said. We also break the rule when we talk
about facts that are always true. For example:
We knew (that) Paris is the capital of France.
The teacher said (that) the Amazon is the longest river.
We hope this answers your question. Thanks for
writing.
Sincerely,
Side by Side

You Have Six Messages!

1 a. Jim Gavin wanted to know why money 4 a. Jane Adams called to say that the painters
had been taken out of his paycheck. hadnt arrived yet.
b. Jim Gavin wanted to know why money b. Jane Adams called to tell Joe when the
hadnt been taken out of his paycheck. painters would arrive.
2 a. Denise said she hadnt been able to go to 5 a. George asked Joe if he could go to a
the meeting. doctors appointment tomorrow morning.
b. Denise said she wouldnt be able to go to b. George told Joe that he would be at a
the meeting. doctors appointment tomorrow morning.
3 a. Patty told Joe that she had ordered more 6 a. Michelle told Joe she had taken a job with
pens. another company.
b. Patty told Joe that she had canceled the b. Michelle told Joe that another company
order for pens. had offered her a job.

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 LANGUAGE ARTS Quotation Marks

A direct quotation shows a quotation marks

persons exact words. You
Im glad to meet you, said the job applicant.
use quotation marks to write
a quotation. capital letter comma
A quotation begins with a quotation marks
capital letter. It can be at the
beginning or at the end of a The interviewer asked, What is your greatest strength?
sentence. Periods go inside
comma capital letter question mark
quotations. Question marks
and exclamation points go quotation marks
inside quotations if they are
part of the quotation. The applicant answered, People say Im hardworking.

A divided quotation is in comma capital letter period

two parts. If the second
quotation quotation
part continues a sentence, it marks marks
doesnt begin with a capital
Thats good, she replied, because everybody here works hard!
letter. If the second part is a
new sentence, the first word comma comma exclamation point
is capitalized. divided quotation

Practice these conversations with a classmate.

The boss said please come to work early tomorrow. Candy is bad for your teeth warned my dentist.

A. Whats wrong with this sentence? A. Whats wrong with this sentence?
B. The quotation isnt punctuated correctly. B. The quotation isnt punctuated correctly.
A. How should the punctuation be fixed? A. How should the punctuation be fixed?
B. Put a comma after the word said. Put an B. Put an opening quotation mark before the
opening quotation mark before the word word Candy. Put a comma after the word
Please. Capitalize the P in Please. And put teeth. And put a closing quotation mark
a closing quotation mark after the period at after the comma.
the end of the quotation.

Rewrite each sentence. Fix the punctuation and any capitalization errors. Then practice
new conversations about these sentences.

1. The interviewer asked what are your 4. His parents said dont drive too fast.
future goals?
5. The plumber called and asked can I fix
2. I want to be a manager I replied. your tub tomorrow instead of today?
3. When will you fill the position I asked. 6. Study hard our teacher warned because
I know the test will be difficult.

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 READING Career Education Reading Comprehension

Pl an Y o u r Career!
Explore and
Career Path re, plan, and learn for your future!
waysA new way to explo

As a student at Lake Community College, you can use Career Pathways to explore a variety of careers, understand
the skills that are needed, and take the courses that will prepare you for the job thats right for you.
Educators and business and industry experts have joined together to identify a total of sixteen Career Clusters. A
Career Cluster is an industry sectora large group of occupations that have common skills and knowledge. Within
each of the sixteen clusters, there are many Career Pathways. A Career Pathway is a direction that you can take
toward specific jobs.

Career Clusters Description

Agriculture, Food, and Natural Resources Growing, processing, and selling food, wood, animals, and natural
resources
Architecture and Construction Designing, planning, managing, building and maintaining buildings
Arts, Audio/Visual Technology, and Designing, performing, writing, and publishing multimedia content
Communications including visual and performing arts and design, journalism, and
entertainment
Business Management and Administration Organizing and managing businesses
Education and Training Teaching and managing courses and training
Finance Financial planning, banking, and insurance
Government and Public Administration Planning and managing government services and taxes
Health Science Providing and managing health services and research
Hospitality and Tourism Providing services in restaurants, hotels, travel, tourism, and
recreation
Human Services Providing community and mental health services
Information Technology Designing and managing technology and software
Law, Public Safety, Corrections, and Providing legal, safety, and security services
Security
Manufacturing Planning and manufacturing
Marketing Marketing of products and services
Science, Technology, Engineering, and Planning and research in science and technology
Mathematics
Transportation, Distribution, and Logistics Moving and managing people and products

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 READING Employment Reading Comprehension
Our college has identified six Career Clusters that are important in our local economy. Each cluster has many
Career Pathways. These six clusters have the most job opportunities in our area. We have worked together with
local businesses and companies to develop special programs of study for our students.

Agriculture, Food, and Architecture and Health Science Hospitality and Marketing Science, Technology,
Natural Resources Construction Tourism Engineering, and Mathematics

The Marketing Career Cluster is one of the most popular industry sectors with students. Many jobs in our local
economy are part of this Career Cluster. If you like to shop for yourself and others, or if you would be good at selling
a product or idea, this is a Career Cluster you should explore. Within the Marketing Career Cluster, there are four
different Career Pathways, each preparing students for a variety of jobs, as shown below. These are jobs that are
important in our community.
Marketing Career Cluster

Sales and International Internet Marketing Entrepreneurship

Marketing Pathway Commerce Pathway Pathway Pathway

marketing managers sales representatives software engineers marketing managers

retail buyers shipping and receiving online marketing business owners
real estate international commerce specialists event planners
customer service specialists customer service
advertising representatives

Your Career Pathway

Our counselors at the Career Center can help you explore your interests and your skills. First, you will take a
survey to help you decide which Career Cluster interests you. You will also take a skills assessment. Then you will
meet with a counselor to discuss your future. Your counselor will explain the variety of Career Pathways that fit your
interests and skills.
After you have selected a Career Pathway, your counselor will help you plan your studies at Lake Community
College. Your counselor will identify the courses you need to take each semester. Step by step, we will help you
learn the skills needed for your Career Pathway.
We work closely with local businesses and services so our students can get valuable work experience while they
are in college. We also have many opportunities for special training courses, company visits, job shadowing, and
internships. Our career center frequently posts job openings as well, and we help prepare students for the interview
process. By building strong connections between our college and the business community, we can offer you the
best possible preparation for your career.

DID YOU UNDERSTAND?

1. What is a Career Cluster? 7. How many Career Pathways are there
2. How many Career Clusters have been identified? for Marketing?
3. Which Career Cluster includes banking? 8. What occupations are in the Sales and
4. Which Career Cluster includes recreation? Marketing Pathway?
5. How many Career Clusters are there at Lake 9. What should students do before they
Community College? meet with a counselor?
6. Why did the college select these clusters? 10. How does the career center help
students get work experience?

Think
Share
& 1. What are two Career Clusters that are interesting to you?
2. What are three Career Clusters that are important in your local economy?
3. What occupation are you interested in preparing for? How can your
courses prepare you? How can you get work experience?
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 Pre-writing
Pre-writing Organizing Ideas
THE WRITING APROCESS
WRITING Business Letter
Writing a First Draft

155 Milton Road Business letters are formal.

Houston, TX 77043 heading You should always type a
business letter. A business
June 1, 2016 letter has six parts:
The heading shows the address
Ms. Victoria Delgado
of the writer and the date. Leave
Human Resources Director a blank line between the address
Infotech Systems inside address and the date. Use a comma
3100 South Loop West between the day and the year.
Houston, TX 77054 The inside address shows the full
body name (with title), the company,
Dear Ms. Delgado: salutation and the address of the person the
writer is writing to.
I am writing to apply for the position of office manager at
The salutation is the greeting.
Infotech Systems. I saw the job posting in todays issue of the Capitalize the first word of the
Houston Chronicle. salutation and use the persons
title and the persons last name.
As you can see from the resume I have included with this (Only use a persons first name if
letter, I believe that my skills and experience are a good you know the person very well.)
match for the office manager position at your company. I Use a colon (:) after the persons
name.
have worked for several years as an office manager and
The body contains the content
administrative assistant at a major energy company, and I
of the letter. Dont indent the
have previous experience in information systems technology. paragraphs of the body. Leave
a blank line between each
I have learned about the work of Infotech Systems through
paragraph.
the companys web site, and I would look forward to talking
The closing comes at the end
with you about how I can be part of this important and of the letter. Capitalize only the
interesting work in the future. If I can provide you with any first word in the closing. Use a
further information on my background and qualifications, comma after the closing.
please let me know. Thank you for your consideration. The signature shows the name
of the writer. After the closing,
Respectfully yours, closing leave four blank lines for your
signature, and then type your
Donna Santos signature name on the next line. After
you print out the letter, sign
Donna Santos your name in the space for your
signature.
Write a cover letter.
Write a cover letter to apply for a job at a company. In the first paragraph, describe the job you
are applying for and how you learned about the position. In the second paragraph, explain why
you believe you are qualified for the job why your skills and experience are a good match. (Dont
give too much information or repeat everything in your resume. Just describe your key strengths
in two or three sentences.) In the third paragraph, describe how you have learned something
about the companys work (through its web site, newspaper articles, or other ways), offer to send
more information, say that you look forward to talking to the person about the position, and say
thank you. Type your letter, and follow the form of a business letter carefully.

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