AASTRA 6731i IP PHONE

2817-002
Firmware Version 3.2.2

2811 Internet Blvd

Frisco, Texas 75034-1851
Tel +1 469 365 3000
Tel +1 800 468 3266
www.aastrausa.com

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2nd Edition (November 3, 2011)
Copyright 2011 Aastra USA Inc. All rights reserved.

Information in this manual may change with product revisions. Aastra may add features or
enhancements to the product(s) and/or program(s) described in this manual at any time.
Technical Publications freezes the information in this manual based on the specified software and
hardware releases. Publications writers will incorporate any modifications provided to them after
the publication release date into the next scheduled release of the publication.
Aastra furnishes the application described in this manual under a license agreement and
customers may use or copy information in the manuals only in accordance with the terms of the
agreement.

Contact Information
Address any reader comments to:
Aastra USA Inc.
Technical Publications Manager
2811 Internet Boulevard
Frisco, TX 75034-1851
You may also send email to [email protected]

What to Expect when Contacting Company

Technical Publications will email responses to customers within seven business days of the
contact. Note that product support is not available through this email address. For product support,
contact the Aastra Customer Service Center (CSC) at 1-800-729-1872. Aastra may use or
distribute review comments and information without incurring obligation.

Trademarks and Acknowledgements

Product registered trademarks and copyrights of the products included in this publication include

Clearspan as a registered trademark of Aastra USA Inc.; Microsoft and MSN as registered
trademarks of Microsoft Corporation.
This publication identifies all other products or services mentioned herein by the trademarks,
service marks, or product names designated by the companies that market those products. The
companies producing these trademarks and registered trademarks control ownership of them.
Make all inquiries concerning such trademarks directly to those companies.

6731i Product
Product Liability
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result
from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for
technical or editorial errors or omissions contained within this documentation. The information
contained in this documentation is subject to change without notice.
Copyright 2005 Aastra Telecom. www.aastra.com. All Rights Reserved.

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 Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-
transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in
object form solely with the Equipment for which the Software was intended. This Product may
integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of
this agreement. These programs are confidential and proprietary, and are protected as such by
copyright law as unpublished works and by international treaties to the fullest extent under the
applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary
programs are works conforming to the requirements of Section 401 of title 17 of the United States
Code. Customer shall not disclose to any third party such confidential and proprietary programs
and information and shall not export licensed Software to any country except in accordance with
United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in
object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or
reduce to electronic medium or machine readable form or language, derive source code without
the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the
Software to third parties. All Software furnished here under (whether or not part of firmware),
including all copies thereof, is and shall remain the property of Seller and its Suppliers and is
subject to the terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the
terms and conditions contained herein. Removal or modification of trademarks, copyright notices,
logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or
return to Seller all licensed software and other confidential or proprietary information of Seller. In no
event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including
without limitation, damages for loss of business profits, business interruption, loss of business
information, other pecuniary loss, or consequential damages) arising out of the use of or inability to
use the software, even if Seller has been advised of the possibility of such damages.

Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year
period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall,
at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if
returned within the warranty period.
If replacement parts are used in making repairs, these parts may be refurbished, or may contain
refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a
refurbished telephone of the same design and color. If it should become necessary to repair or
replace a defective or malfunctioning telephone set under this warranty, the provisions of this
warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90)
days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or
until the end of the original warranty period, whichever is later. Proof of the original purchase date is
to be provided with all telephone sets returned for warranty repairs.

Exclusions
Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any
particular telephone company. This warranty does not extend to damage to products resulting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural
causes such as storms or floods, after the telephone is in your possession.
Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not
limited to, loss, damage or expense directly or indirectly arising from the customers use of or
inability to use this telephone, either separately or in combination with other equipment. This
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 paragraph, however, shall not apply to consequential damages for injury to the person in the case
of telephones used or bought for use primarily for personal, family or household purposes. This
warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of
warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all
other warranties, expressed or implied, including warranties or fitness for particular purpose and
merchantability.

Warranty Repair Service

Should the set fail during the warranty period, contact the Aastra Customer Service Center (CSC)
at 1-800-729-1872.

Revision History
The following represents the revision history of this publication:

Revision Date
Number Completed Point of Contact Description
002 08/30/11 Bev Marsh Firmware 3.2.2.1025
001 11/05/08 Bev Marsh Initial release of this publication.

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Table of Contents
nd
2 Edition (November 3, 2011) .............................................................................................................3
Contact Information ..........................................................................................................................3
What to Expect when Contacting Company...................................................................................3
Trademarks and Acknowledgements .............................................................................................3
6731i Product ...................................................................................................................................3
Product Liability ......................................................................................................................3
Software License Agreement ................................................................................................4
Limited Warranty ....................................................................................................................4
Exclusions ..............................................................................................................................4
Warranty Repair Service .......................................................................................................5
Revision History ...............................................................................................................................5
Table of Contents ....................................................................................................................................6

Table of Figures ................................................................................................................................... 11

1 About this Publication ................................................................................................................... 13

1.1 Overview ............................................................................................................................. 13
1.2 Audience ............................................................................................................................. 13
1.3 Terms and Definitions ......................................................................................................... 13
1.4 References .......................................................................................................................... 13
2 Introduction .................................................................................................................................... 15
2.1 Overview ............................................................................................................................. 15
2.2 The 6731i IP Phone ............................................................................................................ 15
2.2.1 Phone Features ...................................................................................................... 16
2.2.2 General Requirements........................................................................................... 16
2.3 Handset/Headset Connection ............................................................................................ 16
3 Getting Started .............................................................................................................................. 19
3.1 Installation and Setup ......................................................................................................... 19
3.2 Startup Sequence ............................................................................................................... 19
3.2.1 Configuration and Updates .................................................................................... 19
3.2.2 Language Packs .................................................................................................... 20
3.2.3 Configuration Complete ......................................................................................... 20
3.2.4 Idle State Display ................................................................................................... 20
3.2.5 Incomplete Configuration ....................................................................................... 20
3.2.6 No Service Message .............................................................................................. 21
3.2.7 Network Disconnected ........................................................................................... 21
3.3 6731i Keys and Functions .................................................................................................. 21
3.4 Key Description ................................................................................................................... 22
3.5 Clearspan Features ............................................................................................................ 23
3.6 Clearspan Feature Access Codes ..................................................................................... 25

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 3.7 Line and Call Appearance Keys ........................................................................................ 25
3.7.1 Hard Keys as Line Appearances........................................................................... 25
3.8 Status Lamps for all Line Appearances ............................................................................. 25
3.9 Speaker and MWI Status Lamps ....................................................................................... 26
3.9.1 Speaker Lamp ........................................................................................................ 26
3.9.2 Message Waiting Indicator Lamp.......................................................................... 26
3.10 Volume Keys ....................................................................................................................... 26
3.11 Call Timer ............................................................................................................................ 27
3.12 Mute ..................................................................................................................................... 27
4 Customize your Phone ................................................................................................................. 29
4.1 Options List ......................................................................................................................... 29
4.2 Access the Options List ...................................................................................................... 30
4.3 Call Forward ........................................................................................................................ 31
4.3.1 Turn All Call Forward Features On or Off ............................................................. 32
4.4 Preferences ......................................................................................................................... 33
4.4.1 Tones ...................................................................................................................... 33
4.4.2 Contrast Level ........................................................................................................ 34
4.4.3 Speed Dial Edit....................................................................................................... 34
4.4.4 Live Dialpad ............................................................................................................ 35
4.4.5 Set Audio ................................................................................................................ 35
4.4.6 Time and Date ........................................................................................................ 37
4.4.7 Time Server ............................................................................................................ 37
4.5 Language ............................................................................................................................ 40
4.6 Phone Status....................................................................................................................... 40
4.7 Password............................................................................................................................. 42
4.8 Administrator Menu............................................................................................................. 43
4.9 Restart Phone ..................................................................................................................... 43
4.10 Phone Lock ......................................................................................................................... 44
5 Call Handling ................................................................................................................................. 45
5.1 Place a Call ......................................................................................................................... 45
5.2 Receive a Call ..................................................................................................................... 45
5.2.1 Answer an Incoming Call ....................................................................................... 46
5.3 Connected Call ................................................................................................................... 46
5.4 Handle Calls Using the Speaker ........................................................................................ 46
5.5 Handle Calls Using a Headset ........................................................................................... 47
5.6 End a Call ............................................................................................................................ 47
6 Phone Features ............................................................................................................................ 49
6.1 Overview ............................................................................................................................. 49
6.2 Hold ..................................................................................................................................... 49
6.2.1 Place a Call on Hold............................................................................................... 49
6.2.2 Retrieve a Held Call ............................................................................................... 49
6.2.3 Automatic Hold ....................................................................................................... 50
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 6.2.4 Manage Multiple Calls on Hold.............................................................................. 50
6.3 Do Not Disturb..................................................................................................................... 50
6.4 Transfer ............................................................................................................................... 50
6.5 Conference.......................................................................................................................... 52
6.5.1 Establish the Conference....................................................................................... 52
6.6 Park and Pickup .................................................................................................................. 53
6.6.1 Default Display ....................................................................................................... 53
6.6.2 Use Park and Pickup ............................................................................................. 53
6.7 Call Forwarding Always, Busy, No Answer ....................................................................... 54
6.8 Call Return .......................................................................................................................... 56
6.9 Call Waiting ......................................................................................................................... 56
6.10 Directed Call Pickup ........................................................................................................... 56
6.10.1 Directed Call Pickup Feature Interactions .......................................................... 57
6.11 Directed Call Pickup with Barge-In .................................................................................... 57
6.12 Autodial (Hotline and Warmline) ........................................................................................ 58
6.13 Intercom............................................................................................................................... 58
6.13.1 Outgoing Intercom ............................................................................................... 58
6.13.2 Use the Intercom Softkey .................................................................................... 58
6.14 Stuttered Dial Tone ............................................................................................................. 59
6.15 Speeddial ............................................................................................................................ 59
6.15.1 Edit a Speeddial Key using the Options List....................................................... 59
6.15.2 Add a new Speeddial Key (Press and Hold) ...................................................... 60
6.16 Speed Dial/Xfer ................................................................................................................... 61
6.17 Speeddial/Conf ................................................................................................................... 61
6.18 Shared Call Appearance Call Retrieve.............................................................................. 61
6.18.1 Keys States and LED Behavior........................................................................... 62
6.18.2 Line Keys and Idle Screens................................................................................. 62
6.18.3 Softkey Line Keys ................................................................................................ 63
6.18.4 Line Key Phone Behavior .................................................................................... 63
6.18.5 SCA Call Location and SCA Call Retrieve ......................................................... 64
6.19 XML Keys ............................................................................................................................ 64
6.20 Access XML Applications ................................................................................................... 64
7 Callers List and Redial List ........................................................................................................... 67
7.1 Callers List ........................................................................................................................... 67
7.1.1 Callers List Display ................................................................................................. 67
7.1.2 Callers List Functions ............................................................................................. 67
7.1.3 Missed Calls Indicator ............................................................................................ 69
7.1.4 Delete Entries in the Callers List ........................................................................... 69
7.2 Redial................................................................................................................................... 69
7.2.1 Last Number Redial ............................................................................................... 69
Appendix A Clearspan Feature Access Codes .............................................................................. 71

Appendix B - Troubleshooting............................................................................................................. 79
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 Index ..................................................................................................................................................... 81

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Table of Figures
Figure 1 The 6731i IP Phone............................................................................................................... 15
Figure 2 6731i Handset and Headset Connection Diagram .............................................................. 17
Figure 3 6731i Keys and Functions..................................................................................................... 21
Figure 4 SCA Call Bridging ................................................................................................................. 62

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1 About this Publication

1.1 Overview
This guide explains how to use the features of your new 6731i IP phone. The features assigned to
your phone were chosen by your system administrator according to the requirements of your
organization; therefore, you may not have access to all the features presented in this document.

1.2 Audience
This publication is intended for any user of the 6731i IP phone.

1.3 Terms and Definitions

Term Definition
IP Internet Protocol (IP) is a data-oriented protocol used for
communicating data across a packet-switched network.
IP Address An identifier for a computer or device on a TCP/IP network.
Networks using the TCP/IP protocol route messages based on the
IP address of the destination. The format of an IP address is a 32-
bit numeric address written as four numbers separated by periods.
Each number can be zero to 255.
For example, 10.160.10.240 could be an IP address.
MAC Address Media A number located on the white sticker on the bottom of the phone
Access Control that serves as a name for each phone.
SIP Session Initiation The protocol for VOIP and other text and multimedia sessions,
Protocol such as instant messaging, video, online games and other
services.
VoIP Voice Over IP A technology that allows you to make telephone calls using a
broadband Internet connection instead of a regular (or analog)
phone line.

1.4 References
The following publications provide additional information for the 6731i IP phone.

Title Description
Aastra Model 6731i Installation Guide Installation and set-up instructions, general features
and functions, and basic options list customization.
This publication is included with the telephone.

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2 Introduction

2.1 Overview
The 6731i IP telephone provides communications over an IP Network using the SIP IP telephony
protocol. The 6731i has all the features of a regular business phone, allowing you to place and
receive calls, transfer, conference and more.

2.2 The 6731i IP Phone

Figure 1 The 6731i IP Phone

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2.2.1 Phone Features
3-line LCD screen.
2 line appearance keys (L1 L2) with corresponding status lamps.
Press-and-hold speeddial key configuration feature
8 top programmable hard keys with status lamps.
Supports up to 6 call lines.
Full-duplex speaker for handsfree calls.
Headset/headset modular connector.
Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection with your
computer.

2.2.2 General Requirements

The 6731i requires the following environment:
A SIP-based IP PBX system or network installed and running with a SIP account created for
the 6731i.
Access to a Trivial File Transfer Protocol (TFTP) server.
Ethernet/Fast Ethernet LAN (10/100mb).
Category 5/5e straight through cabling.
Power Options:
Power over Ethernet (PoE) 802.3af.
Inline power injector An optional accessory necessary only if your network provides no
inline power.
AC power adapter, included with the phone.

2.3 Handset/Headset Connection

The 6731i supports a handset or headset using the same jack. Both a handset and a headset
cannot be connected at the same time.

Turn the phone over and locate the handset jack marked . Insert one end of handset or
headset cord into the jack until it clicks into place. Then route the cord through the groove as
shown in the illustration below.

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 Figure 2 6731i Handset and Headset Connection Diagram

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3 Getting Started

3.1 Installation and Setup

If your system administrator has not already setup your 6731i, please refer to the Aastra Model
6731i Installation Guide for basic installation and physical setup of the 6731i.

Your system or network administrator manages the configuration and updates for the IP
phones on the configuration server.
New updates to your phone can be automatically scheduled from the server by your system
administrator. Automatic updates are scheduled during non-business hours or slow call
periods.

3.2 Startup Sequence

The 6731i automatically begins the startup sequence as soon as it is connected. The phone goes
through this process the first time you plug in your phone and every time you restart your phone.
The following screens display:

Aastra 53i

LLDP

Other startup screens will only appear the first time you connect your phone, or if your phone has
been set back to factory defaults.

3.2.1 Configuration and Updates

The 6731i then checks settings and looks for new configuration and firmware updates on the
configuration server. If a new update is found, the phone displays the update it is installing (either
"Updating Config" or "New Firmware"). This process could take a few moments while the
configuration server downloads the latest updates.

Updating
configuration

Checking for new

firmware

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 Do not unplug or remove power from the phone while it is restarting.

3.2.2 Language Packs

If language packs were loaded to your phone by your System Administrator, the following screen
displays during startup.

Downloading
Language packs

3.2.3 Configuration Complete

When the configuration update is complete, the phone displays the following screens:

Network

DSP

SIP

Done

3.2.4 Idle State Display

The idle state screen displays when your 6755i startup process is completed.

Line Appearance
Number

1 John Smith
1000
Tues Aug 30 3:22

3.2.5 Incomplete Configuration

If your phone displays an "Incomplete Config" message without any extension or user name at
the end of the start-up sequence instead of an Idle state screen, this indicates the phone
configuration that was downloaded from the configuration server is not complete or correct.
Contact your System Administrator for assistance

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3.2.6 No Service Message
See Appendix B, No Service for information.

3.2.7 Network Disconnected

See Appendix B, Network Disconnected for information.

3.3 6731i Keys and Functions

4 Programmable Keys with

Status Lamps Message Waiting Lamp

4 Programmable
Keys with Status
Navigation Keys Lamps

3-Line LCD Screen

Redial Key Goodbye key
Hold Key

Options
Callers List
Conference
Transfer

2 Line/Call Appearance
keys with Status Lamps
Volume Adjustment
Mute Key with
Status Lamp
Speaker Key (Handsfree) with
Status Lamp
Volume Adjustment

Figure 3 6731i Keys and Functions

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3.4 Key Description
Key Description
Hold Controls the Hold feature.

Redial Accesses the Redial list of to 100 previously dialed numbers.

Controls the Last Number Redial feature.
Goodbye Ends an active call
Exits an open list, such as the Options List, without saving
changes.
Options Accesses options to customize your phone.

Callers
Accesses the Callers List containing the last 200 calls received.

Conf Begins a conference call with the active call.

Transfer
Transfers the active call to another number.

L2 2 line appearance hard keys that connect you to a line or call.

L1

Speaker Activates the Speaker or Headset depending upon audio mode.

Mute Mutes the microphone so that your caller cannot hear you. The lamp
indicator flashes when the microphone is on mute.
Adjusts the volume for the handset, headset, ringer, and speaker.
Navigation keys:
Up and Down arrows ( or ):
Allow you to view status and text messages on the display if the
message consists of more than one line.
Allow you to scroll through menu selections, such as the Options
List.
Right and Left arrows ( and ):
Allow you to view line appearances.
Allow you to exit and enter a specific option in the Options list.
If editing entries on the display, the LEFT arrow key erases the
character on the left and the RIGHT arrow key sets (saves) the
option.
The 6731i has 8 programmable hard keys.

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3.5 Clearspan Features

Because Clearspan features are available by license only, you may not have access to all of them.
The keys are configured by the system administrator according to the requirements of your
organization. Contact your system administrator with any questions.

Feature Description
Commonly used features:
Hold Handles held calls.
Do Not Disturb Places the phone in the Do Not Disturb state. Incoming calls go
directly to your pre-defined call forward/busy destination, usually your
voicemail.
Transfer Transfers a call to another party.
Call Forwarding Forwards all incoming calls to another number. Includes:
Call Forward in Phone Call Forward All Activation/Deactivation
UI
Call Forward Busy Activation/Deactivation

Call Forward No Answer Activation/Deactivation

Call Forward Always to Voice Mail Activation/Deactivation

Call Forward Busy to Voice Mail Activation/Deactivation

Call Forward No Answer to Voice Mail

Activation/Deactivation

Conference Establishes a 3-way conference.

Call Return Enables you to call the last party that called you, whether or not that
call was answered.
Call Waiting Allows you to answer a call while already engaged in another call.
Park Used park a connected call.
Pickup Used to pick up a parked call.
Directed Call Pickup Allows you to pick up a call ringing at another extension in the same
group.
Directed Call Pickup Allows you to do Directed Call Pickup, and also allows you to barge
with Barge-In in on the call if the call was already answered.
Stuttered Dial Tone Allows you to hear stuttered dial tone when there is a message
waiting on your phone.
Last Number Redial Allows you to automatically redial the last number dialed.
Services Accesses enhanced features such as the Callers List and Voicemail
List, and services provided by third parties such as XML services.
Callers List Accesses the Callers List.
Speed Dial Dials a user-defined number automatically.
Shared Call Allows incoming calls to ring on up to 35 additional phones
Appearance Call simultaneously and connecting to the first phone to be answered. A
Retrieve call on a shared line can be held on one phone and retrieved from
any other phone.

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 Feature Description
Additional Features:
Automatic Callback Allows you to monitor a busy party and automatically establish a call
Deactivation when that party becomes idle. You can deactivate all callbacks that
you have left on other parties by dialing the appropriate feature
access code.
Calling Line ID Enables you to persistently block delivery of your calling line ID
Delivery Blocking to the called party.
Persistent Activation
or Deactivation
Calling Line ID Overrides the blocking of the calling line ID (CLID) so you can
Delivery Blocking per block the delivery of your identity for the next call. At the end of
Call the call, the presentation of your identity is restored to its
persistent status.
Calling Line ID Overrides the persistent presentation of the calling line ID (CLID)
Delivery per Call so you can allow the delivery of your identity for the next call. At
the end of the call, the presentation of your identity to the
persistent status.
Call Waiting Persistent Enables you to answer a call while already engaged in another
Activation/Deactivation call. Call Waiting is On by default, but can be deactivated.
Cancel Call Waiting Allows you to disable Call Waiting for the next or current call.
per Call
Clear Voice Message Clears the voice message indicator lamp.
Waiting Indicator
Customer Originated Allows you to start a trace after an obscene, harassing, or
Trace threatening call.
Diversion Inhibitor Prevents redirected calls from being redirected again by the
called party.
Music on Hold Per- Allows you to enable/disable Music On Hold on either a per-call
Call Deactivation or persistent basis. This feature is especially useful when
participating in a conference call.
No Answer Timer Allows you to set the number of rings before a call is forwarded
by setting the no-answer timer.
Per Call Account Allows you to enter an account code before making a call. You
Code are prompted for an account code, you dial the code, receive
confirmation, and then proceed with the call as usual. The
sequence is as follows:
[Off-hook] [FAC] [prompt] [code] [confirmation] [dial tone] [call]
Push to Talk Allows you to call another station, where the system requests that
(Intercom) the destination station automatically answer, providing intercom-like
functionality.
A user or administrator can specify an accept list and a reject list.
These are used to screen incoming Push-To-Talk sessions.
The accept list indicates which users are allowed to call a
station.
The reject list indicates which users are not allowed to call a
station.
In both lists, a wildcard can be used, which indicates all stations.

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 Feature Description
Shared Call Allows you to activate or deactivate the shared call appearance at a
Appearance Location particular station.
Control Activation and
Deactivation
Sustained Auth Code Allows you to unlock calls by having the Calling Plan service use a
Activation and sustained authorization code for all calls instead of prompting for the
Deactivation code on a per-call basis. You can also disable the sustained
authorization codes feature, which restores the collection of
authorization codes for all calls.
Voice Portal Access Provides an interactive voice response (IVR) application that can be
called by members of the group from any phone, to manage their
services and voice mailbox, or to change their passcode.

3.6 Clearspan Feature Access Codes

The main call handling and extension management features for the Clearspan system have feature
access codes that can be set up as speed dial keys on your phone using the Aastra Phone User
Interface. You can also manually dial the feature access codes.
See Appendix A Clearspan Feature Access Codes for the default codes. If the codes have been
customized, your system administrator must provide the code information.

3.7 Line and Call Appearance Keys

There can be up to 6 line appearances configured on the 6731i (if no features are configured on
the available programmable keys). Usually you will have only one extension on your phone. L1 is
usually your preferred line, with your main extension assigned to L1.

3.7.1 Hard Keys as Line Appearances

The hard keys on the top of the phone can be programmed as line appearances. Line appearance
assignments for these keys are L3 L6.

3.8 Status Lamps for all Line Appearances

Line appearance hard keys L1 L2 have green lamps. Line appearances assigned to the
programmable keys have red lamps.

Activity Lamp Description

Idle Off There is no call activity on this line appearance.
Connected Solid A call is connected to the phone on this line appearance.
Ringing Fast Flash A call is ringing in on this line appearance.
On Hold Slow Flash A call is on hold on this line appearance.

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3.9 Speaker and MWI Status Lamps
The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status
indications.

3.9.1 Speaker Lamp

The speaker lamp is located beside the Speaker key.

Speaker LED Status Description

On Solid You are in Speaker mode.
Slow Flash You are in Headset mode.

3.9.2 Message Waiting Indicator Lamp

The Message Waiting Indicator (MWI) lamp is located at the top right of the phone.

MWI LED Status Description

Slow Flash You have a new message (s).
Rapid Flash You have an incoming call.
Even Flash One or more calls are on hold.

3.10 Volume Keys

You can adjust the volume on the handset, headset, speaker, and ringer using the Volume keys.

Step Action Result

Set Ringer Volume:
1. Leave the handset in the cradle.
2. The Ringer displays on the screen and
Press the Volume keys .
you hear the current ringer volume.
You can also set the volume to OFF.
Set Handset Volume:
1. Lift the handset You hear dial tone at the current sound
level.
2. The Handset volume indicator displays
Press the Volume keys .
on the screen. The handset remains at
this volume until it is adjusted again.
Set Headset Volume:
1. The Headset volume indicator displays
Press the Volume keys
on the screen. The headset remains at
while on a call.
this volume until it is adjusted again.
Set Speaker Volume:
1. The Speaker volume indicator displays
Press the Volume keys
on the screen. The speaker remains at
while on a call and talking on the
this volume until it is adjusted again.
Speaker.
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3.11 Call Timer
This timer displays the elapsed time of a call.

3.12 Mute
You can use the Mute key in any audio mode.

Step Action Result

Activate the Mute feature:
1. During a call: The red Mute lamp flashes slowly.
Press the Mute key.
CAUTION! The microphone icon displays
If you place a muted call on hold, the on the screen.
phone automatically takes the call off
mute when you reconnect to the call. You can hear the caller.

The caller cannot hear you.

Deactivate the Mute feature:

1. Press the Mute key again. Mute is deactivated.

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4 Customize your Phone

4.1 Options List

You can customize your phone using the Phone User Interface (UI) and the Options List. The
Options List is a list of configuration options for your phone. The Options key allows you to access
the list.
The following table shows the phone options you can access with the Phone UI. Options requiring
an administrator password are indicated.

Any changes from the default settings are permanent until you change them again.

Menu Main Menu Sub-menu Options Description

Item Options
Number
1. Call Forward All Sets the Call Forward All, Busy, and No
Busy Answer destinations.
No Answer
All Off
All On
2. Preferences Tones Sets ring tone and tone set preferences.
Display Sets the contrast level for the phone display.
Speed Dial Edit Allows the user to configure a Speeddial
key.
Live Dialpad Controls the Live Dialpad feature. This
feature is set to ON by default.
Set Audio Sets the audio type used to handle calls
your calls. The audio mode is set to
Speaker by default. It also set the headset
microphone volume.
Time and Date Sets the time and date on the phone.
Language The language option has been pre-defined
as English.
3. Phone Status IP and MAC Addresses Displays the IP and MAC addresses.
LAN Port Displays LAN Port information.
PC Port Displays PC port information.
Firmware Info Displays the current firmware used by the
phone.
Error Messages Displays any phone-related error messages
Copyright Displays the Copyright information for the
phone.
4. Password Sets the user password on the phone.
5. Admin Menu Administrator functions requiring an administrator password.
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 Menu Main Menu Sub-menu Options Description
Item Options
Number
6. Restart Phone Restarts the phone.
7. Phone Lock Locks and unlocks the phone.

4.2 Access the Options List

Step Action Result
1. Press the Options key. The Options screen displays.
Options

Use to view

2. Press or to scroll through the 1 Call Forward

list of 7 options.
Press Enter. Next Enter
Or
Press the menu item number to
go directly into the option.
Exit and save changes:
1. Press Set. The change is saved, but with no
confirmation message.
Cancel changes:
1. Press to return to the previous
screen without making changes.

Or
Press Cancel when the key is
available.

Exit the Options list:

1. Press the Goodbye key or the Options The idle screen displays.
key from any menu.

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4.3 Call Forward
The following procedure applies to Call Forward All, Busy, and No Answer on the 6731i.

Step Action Result

1. Press the Options key.

2. Press . The Call Forward screen displays.

3. Press Enter. The Call Forward mode screen displays
with Call Forward All as the first option.
Cfwd Mode
1.All X
Done Change

4.

Press to scroll to the desired Call

Forward option.

5. Press Change to change the state of The selected Call Forward Mode screen
the selected Call Forward Mode. displays
Cfwd All

Use to view

6. Press . The Call Forward state displays.

1 Cfwd State
Off
Done Change

7. Press Change. The check mark displays.

Cfwd State
Off
Next Set

8. Press Next. The On state displays.

Cfwd State
On
Next Set

9. Press Set. Cfwd State

On
Done Change

10. Press Next.

11. Press Change The Call Forward number displays.

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 Step Action Result
12. Enter the phone number. Cfwd Number
1003
Cancel Set

13. Press Set.

14. Press Done. Apply Changes?
0Cancel
#Confirm

15. Press 0 to Cancel.

Or
Press # to confirm the changes.

4.3.1 Turn All Call Forward Features On or Off

Step Action Result
1. Press the Options key.

2. Press . The Call Forward screen displays.

3. Press Enter. The Call Forward mode screen displays
with Call Forward All as the first option.
Cfwd Mode
1.All X
Done Change

4. Press to scroll to Option number 4 or Cfwd Mode

5. 4.All Off
Done Set

Cfwd Mode
5.All On
Done Set

5. Press Set to set the option.

6. Press Done. Apply Changes?
0Cancel
#Confirm

7. Press 0 to Cancel.

Or
Press # to confirm the changes.

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4.4 Preferences

4.4.1 Tones
Step Action Result
Ring Tone:
Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the
default.)
1. Go to Options > Preferences. 2 Preferences

Next Enter

2. Press Enter. A Preferences screen displays.

Preferences

Use to view

3. Press or Press 1. The Tones screen displays.

1 Tones

Next Enter

4. Press Enter. A Tones screen displays.

Tones

Use to view

5. Press . The Ring Tone screen displays.

1 Ring Tone

Next Enter

6. Press Enter. The Ring Tone setting screen displays.

The check mark indicates the current ring
tone selection
Ring Tone:
Tone 3
Next Set

7. Press Next until you hear the desired As you navigate through the list, each
ring tone or to select the silent ring tone. tone plays.
8. Press Set. The change is saved.

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 Tone Sets:
Provides country-specific tone set options for call progress tones. (The US tone set is the
default.)
1. Go to Options > Preferences and press
Enter.
2. Press to scroll to Tone Set, or press 2. The Tone Set screen displays.
2 Tone Set

Next Enter

3. Press Enter. The Tones Set screen displays. US is the

default. The checkmark indicates the
current setting.
Tone Set
US
Next Set

4. Press Next to scroll to the desired tone

set.
5. Press Set. The change is saved.

4.4.2 Contrast Level

The Contrast Level option lightens or darkens the display.

Step Action Result

Contrast Level:
1. Go to Options > Preferences and press
Enter.
2. Press to scroll to Contrast Level, or The Contrast Level screen displays.
Press 2.
2 Contrast Level

Next Enter

3. Press Enter. The Contrast Level settings screen

displays.
Contrast Level
###########-------
Back Select

4. Press or until you reach the

desired contrast level.
5. Press Select to save the option.

4.4.3 Speed Dial Edit

See Speeddial.

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4.4.4 Live Dialpad
This option controls the Live Dialpad feature.
Live Dialpad feature ON (Default) - The phone automatically selects a line appearance and
turns the speaker on as soon as a dial pad key is pressed. If the number is not completed, the
phone will time out, go to the busy state, and play busy tone until you disconnect by using the
Goodbye key or hang up.
Live Dialpad feature OFF The digits are entered first, displayed on the screen, and can be
edited using the key. When the handset is lifted or the speaker key pressed, the number
automatically dials.

Step Action Result

1. Go to Options > Preferences and press
Enter.
2. Press to scroll to Live Dialpad or Press The Live Dialpad screen displays.
4.
4 Live Dialpad

Next Enter

3. Press Enter. The status displays.

Live Dialpad
On
Next Set

4. Press Next to change the status.

5. Press Set. The change is saved.

4.4.5 Set Audio

The Set Audio option provides 4 audio combinations for maximum flexibility for handling calls.
Incoming audio can be set to one of the following options:

Option Description
Speaker The default setting. Calls are placed or received using the handset or
(Default) speaker.
Use the Speaker key to switch between handset and speaker.
Headset Place or receive calls using a headset.
Use the Speaker key to switch between the headset and handset.
Lift the handset to switch from the headset to the handset.
Speaker/Headset Incoming calls go directly to the speaker.
Use the Speaker key to switch between the speaker, headset, and
handset.
Lift the handset at any time to switch back to the handset from either
the speaker or the headset.
Headset/Speaker Incoming calls go directly to the headset.
Use the Speaker key to switch between the speaker, headset, and
handset.
Lift the handset at any time to switch back to the handset from either
the headset or the speaker.

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4.4.5.1 Set the Audio Option and Headset Volume
Step Action Result
1. Go to Options > Preferences and press
Enter.
2. Press to scroll to Set Audio or Press 5. The Set Audio screen displays.
5 Set Audio

Next Enter

3. Press Enter. Another Set Audio screen displays.

Set Audio

Use to view

4. Press or press 1. The first Audio Mode screen display.

1 Audio Mode

Next Enter

5. Press Enter The current status displays.

Audio Mode
Speaker
Next Set

6. Press Next to reset the audio option.

7. Press Set. The change is saved.
Headset Microphone Volume:
1. Go to Options > Preferences and press
Enter.
2. Press to scroll to Set Audio. The Set Audio screen displays
3. Press Enter. The Set Audio option screen displays.
Set Audio

Use to view

4. Press . The Audio Mode screen displays.

1 Audio Mode

Next Enter

5. Press Next The Headset Mic Volume screen

displays.
2 Headset Mic Vol

Next Enter

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 Step Action Result
6. Press Enter. The Headset Mic Volume settings screen
displays. The checkmark indicates the
current setting.
Headset Mic Vol
Medium
Next Set

7. Press Next to select the volume.

8. Press Set. The change is saved.
DHSG Electronic Hookswitch Support (EHS):
1. Go to Options > Preferences > Set
Audio.
2. Press to select DHSG. DHSG
DHSG is OFF
Next Set

3. Press to select DHSG is ON.

4. Press Done.

4.4.6 Time and Date

This option sets the date and time on the phone, but can be overwritten by the time server when
the phone is restarted.

4.4.7 Time Server

The phone acquires the time and date from the time server. The time server is already assigned,
and this option requires an administrator password. Talk to your administrator if your phone has
any difficulty with the date and time.

4.4.7.1 Set Time and Date Manually

If you set the time manually, the phone will not try to synchronize the time with the time server until
the next time the phone is restarted.

Step Action Result

1. Go to Options > Preferences and press
Enter.
2. Press Next to scroll to Time and Date. The Time and Date screen displays.
6 Time and Date

Next Enter

3. Press Enter. Time and Date

Use to view

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 Step Action Result
4. Press to go to the first option.
Time Format:
Sets the time format display (12h or 24h clock).
1. Go to the Time Format option. The Time Format screen displays.
1 Time Format

Next Enter

2. Press Enter. The current status displays.

Time Format:
12h
Next Set

3. Press Next to toggle between 12-hour

and 24-hour format.
4. Press Set. The change is saved.
Daylight Savings Time:
Sets daylight savings time. Automatic is the default.
1. Go to the Daylight Savings option The Daylight Savings screen displays:
2 Daylight Savings

Next Enter

2. Press Enter. Daylight Savings

Automatic
Next Set

3. Press Next to scroll to another daylight

savings option.
4. Press Set. The change is saved.

Press to exit without change.

Date Format:
1. Go to the Date Format option. The Date Format screen displays.
3 Date Format

Next Enter

2. Press Enter. The Date Format settings screen

displays. The checkmark indicates the
current format setting.
Date Format
MM-DD-YY
Next Set

3. Press Next to scroll to a different date

format.
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 Step Action Result
4. Press Set. The change is saved.
Time Zone:
1. Go to the Time Zone option. 4 Time Zone

Next Enter

2. Press Enter. The Time Zone screen displays.

Time Zone
US-Eastern
Next Set

3. Press Next to scroll to a different time

zone.
4. Press Set. The change is saved.
Time Server 1, 2, and 3:
Requires an Administrator Password.
Set Time:
Displays the network time if the Time Server option is enabled and also allows you to set the
time manually.

If you set the time manually, the phone will not try to synchronize the time with the Time Server
until the next time the phone is restarted.
1. Go to the Set Time option. The Set Time screen displays.
8 Set Time

Next Enter

2. Press Enter. The time setting screen displays.

02:14pm
*=am/pm
Cancel Done

3. Use the keypad to enter the time.

4. Press the * key to toggle between AM
and PM.
5. Press Done. The change is saved.

Press Cancel to exit without change.

Set Date:
Displays the network date if the Time Server option is enabled and also allows you to set the
date manually.

If you do set the date manually, the phone will not try to synchronize with the Time Server until
the next time the phone is restarted.
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 Step Action Result
1. Go to the Set Date option. The Set Date screen displays.
9 Set Date

Next Enter

2. Press Enter. The date setting screen displays.

2011-08-31
yyyy-mm-dd
Cancel Set

3. Use the keypad to enter the date.

4. Press Done. The change is saved.

Press Cancel to exit without change.

4.5 Language
This option sets the language for all of the phone display screens. The phone is permanently set to
the English language.

4.6 Phone Status

Step Action Result
1. Go to Options > Phone Status. The Phone Status option displays.
3 Phone Status

Next Enter

2. Press Enter. The phone status screen displays.

Phone Status

Use to view

IP & MAC Addresses:

1. Press to go to IP&MAC addresses. 1 IP&MAC Addresses

Next Enter

2. Press Enter. The IP Address displays.

IP Address:
10.20.107.28
Next Enter

3. Press Next. The MAC address displays.

MAC Address:
00085D1931D8
Next Enter

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 Step Action Result
4. Press Options to exit.
LAN Port:
1. Go to LAN Port. 2 LAN Port

Next Enter

2. Press Enter. The LAN Port information displays.

100/Full (Auto)

Back

3. Press Back to go back to the LAN

Port menu item.
PC Port:
1. Press Next to go to PC Port. 3 PC Port

Next Enter

2. Press Enter. The PC Port information displays.

3. Press Back to go back to the
PC Port menu item.
Firmware Info:
1. Press Next to go to Firmware Info. 4 Firmware Info

Next Enter

2. Press Enter. The Firmware information displays.

Firmware:
3.2.2.1030
BootROM:2.4.0.80

3. Press to display all the information.

Error Messages:
1. Press Next to go to Error Messages. 5 Error Messages

Next Enter

2. Press Enter. Any error messages display. Normally

your display will look like the following:
No Error
Messages

3. Press to display all the information.

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 Copyright:
1. Press Next to go to Error Messages. 6 Copyright

Next Enter

2. Press Enter. Any error messages display. Normally

your display will look like the following:
Copyright 2011
Aastra
Technologies

3. Press to display all the information.

4.7 Password
This option allows you to change the user password for your phone. The password protects your
phone from changes made on the web.
Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed).
The default password is an empty string "" (field is blank.)

Step Action Result

1. Go to Options > Password. The Password screen displays.
4 Password

Next Enter

2. Press Enter. The Current Password screen displays.

Current Password

Cancel Done

3. Enter the current user password.

If the password has never been set up,

press and continue with the new
password setup.
4. Press Done.
5. Enter the new user password.
6. Press Done.
7. Re-enter the new user password.
8. Press Done.

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4.8 Administrator Menu
The options in this menu are configured by a system administrator and require an administrator
password.

4.9 Restart Phone

Occasionally you may be instructed to restart your phone to check for updates from the
configuration server. This option allows you to restart the phone.

Your phone is temporarily out-of-service during the restart and download processes.

Do not unplug or remove power to the phone while it is checking or installing firmware.

Step Action Result

1. Go to Options > Restart Phone. 6 Restart phone?

Next Enter

2. Press Enter. The restart screen displays.

Restart phone?
#Confirm
Cancel

3. Press #. The phone restarts.

Press Cancel to cancel without

restarting the phone.

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4.10 Phone Lock
You can lock the phone to prevent it from being used or configured.

While the phone is locked, only emergency 911 dialing is permitted.

Step Action Result

Lock the Phone:
1. Go to Options > Phone Lock. The Phone Lock screen displays.
7 Phone Lock

Next Enter

2. Press Enter. The phone lock message displays.

Lock the phone?

No Yes

3. Press Lock. The following message displays:

1 John Smith
Phone is locked
Wed Aug 31 3:51

The red status lamp (MWI) at the top right

of the phone turns on.
Unlock the Phone:
1. Press the Options key. The password screen displays.
Password:

Clear Enter

2. Enter your user password. The phone is unlocked.

The red status lamp at the top right of the
phone turns off.
If the user password has never been set
up, press the Enter key without a
password.

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5 Call Handling

5.1 Place a Call

You can place a call using one of the following methods.

If you are unable to make calls within certain area codes, check with your system administrator for
any toll restrictions placed on your extension that may restrict your access to long distance area
codes or dialing prefixes.

Step Action
1. Dial the number.

Speaker mode is the default audio mode.

Live Dialpad is set to ON by default. The Speaker turns on automatically
when you dial the number, and the call is
placed.
Handset:
1. Lift the handset. The Dial screen displays.
Line/Call Appearance
Number

The phone automatically selects the next

1
available line appearance. 1002
Dial

2. Dial the number.

Speaker Key:
1. Press the Speaker key.
2. Dial the number.
Line Appearance Key:
1. Press a line appearance key.
2. Dial the number.

5.2 Receive a Call

When a call rings in at your phone, the inbound call screen displays, the line appearance lamp
flashes, and the MWI lamp flashes.

Mary Jones
1

1002

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5.2.1 Answer an Incoming Call
If the phone is already connected to a call, pressing the line appearance key for the new incoming
call automatically places the connected call on hold and answers the new call.
If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox.

Step Action
Hands-free Operation:
1. Press the line appearance key.
Or
Press the Speaker key.
Headset:
1. Press the Speaker key.
Handset:
1. Lift the handset.

5.3 Connected Call

The connected state screen displays when you are talking to someone on the phone.

1 Mary Jones
1003
02:23

5.4 Handle Calls Using the Speaker

The Speaker allows you to speak to someone without using the handset or headset. The Audio
Mode for your phone is set to Speaker by default. See the Set Audio options.

Step Action
Dial using the speaker:
1. Press the Speaker key and enter a number from dial tone.
Answer a call using the speaker:
1. Press the Speaker key or the line appearance key.
Switch between the speaker and handset in speaker audio mode:
1. Lift the handset to go back to the handset.
Press the Speaker key to switch back to the speaker.

Switch between the speaker and the headset in speaker/headset audio mode:
1. Press the Speaker key.

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5.5 Handle Calls Using a Headset
Ensure that you have selected a headset audio mode by accessing the Options list. For more
information on how to set this audio option in your phone, see the Set Audio options.

Step Action
1. Plug the headset into the jack.
2. Press the Speaker key or the line appearance key to get dial tone or to answer an
incoming call.
Depending on the audio mode selected from the Options list, a dial tone or an
incoming call will be received on either the headset or the speaker.
Also see Headset Volume.

5.6 End a Call

Step Action
1. From a connected call:
Press the Goodbye key.
Or
Place the handset back on hook if connected through the handset.

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6 Phone Features

6.1 Overview
Features are configured on your phone according to the needs of your organization. The features
are configured on the 4 available programmable keys at the top of the phone.

6.2 Hold

6.2.1 Place a Call on Hold

You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or
Callers List.
If you have left a call on hold for a pre-defined period of time (if the option is configured on your
system), the system will ring your phone until you answer the call. When you answer, you are
re-connected to the held party.
With multiple calls on hold, or if your held call information is not on the screen, you can press
or to view the screen that shows information about the calls on hold.
Step Action Result
1. From a connected call: The line lamp flashes slowly.
Press the Hold key.
The MWI lamp on the top of the
phone flashes.

1 Call Held

01:05

6.2.2 Retrieve a Held Call

Only the phone that placed the call on hold can retrieve the call on hold, unless the held call is on a
directory number that appears on more than one phone.

Step Action Result

1. Press the Line key where the call is on You are reconnected to the call.
hold.

The Goodbye key will not retrieve

a held call.

The Hold key will not retrieve a

held call.

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6.2.3 Automatic Hold
The 6731i will automatically place your current call on hold when you press a new line key.

6.2.4 Manage Multiple Calls on Hold

Step Action Result
1. Press or to scroll through the call
list information.
Connect to an incoming call or re-connect to a call you placed on hold:
1. Press the line key.
If the phone is already connected to a call:
1. Press the line key for the new incoming The current call is automatically placed
call. on hold, and the new call is answered.

6.3 Do Not Disturb

The Do Not Disturb (DND) feature on the 6731i allows you to block incoming calls. The DND key
toggles this feature on and off.
When DND is activated, an incoming call does not ring at the phone. The call will forward directly to
your pre-defined call forward busy destination, usually your voicemail. If the phone shares a line
with other phones, only the phone where DND was set is affected.

Step Action Result

Activate Do Not Disturb:
1. Press the DND key. The Do Not Disturb message displays.
John Smith
DND On
Fri Sep 9 4:38

Deactivate Do Not Disturb:

1. Press DND. The feature is deactivated.

6.4 Transfer
Step Action Result
Unannounced (blind) transfer:
When you transfer a call directly to another party and complete the transfer without consulting
with the receiving party, it is called an unannounced transfer.
1. You are already connected to the call to
transfer.
2. Press the Transfer key. The calling party is placed on hold
and the line lamp flashes slowly.
You hear dial tone.

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 Step Action Result
3. Enter the number of the destination party. The number is automatically dialed.
1 1.Mary Jones
2.1005
Dial

You can use the Dial softkey for

numbers that are not in your dial plan.
4. Before the destination party answers: The transfer completes.
Press Transfer again. 1 Call Transferred
Or
Press the Goodbye key.
Or
Hang up.
Announced Transfer:
Transfer a call to another party and remain on the line to talk to the other party before you
complete the transfer. After consultation, you can either complete the transfer or go back to the
original caller.
1. Press Transfer. The calling party is placed on hold
and the line lamp flashes slowly.
You hear dial tone.
2. Enter the number of the destination party. The number is automatically dialed.
1 1.Mary Jones
2.1005
Dial

3. When the destination party answers the

call:
Consult with the destination party.
4. Press Transfer again. You are dropped from the call, and the
Or transfer completes.
Press the Goodbye key. 1 Call Transferred
Or
Hang up.
Cancel a transfer:
1. Press Cancel while the destination is You are reconnected to the originating
ringing. party.
Drop the destination party without completing the transfer:
1. After consulting with the destination party: The originating party is still on hold.
Press Drop.
2. Press the Line key. You are reconnected to the originating
Or party.
Press the Hold key.

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6.5 Conference
The 6731i supports up to three parties in a conference call.

6.5.1 Establish the Conference

Step Action Result
1. Connect to the first party to include in the 1 John Smith
conference. 1005
00:55

2. Press the Conf key. The first party is placed on hold

and the line lamp flashes slowly.
You hear dial tone.
3. Enter the number of the second party to The number is dialed automatically.
add to the conference.
1 1.John Smith
2.1001
Dial

4. Wait for the second party to answer and The original party is still on hold and the
consult with the second party. lamp is flashing.

You should always consult with a new

party before adding them to the
conference.
5. Press the Conf key again. The conference is established.
A list of the other two parties in the
conference displays on the
originators screen.
1 1.John Smith
2.1001
Leave Drop

If you do not wish to add the second party to the conference:

1. Press Cancel while the second partys You are reconnected to the first party.
phone is ringing.
Drop the second party after consultation without establishing a conference:
1. After consulting with the second party: The first party remains on hold.
Press Drop.
2. Press the Line key. You are reconnected to the first party.
Or
Press the Hold key.

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 Drop a party from an active conference:
1. Use or to point to the party to drop. You remain connected to the other party.
2. Press Drop.
Conference two separate calls already on hold:
1. Press Conf. Both calls are on hold.
2. Press the Line key of the first held call. The first line is connected.
3. Press Conf again.
4. Press the Line key of the second held The conference is established.
call.
Leave a Conference:
1. Press Leave. The other two parties remain connected.

6.6 Park and Pickup

The Call Park feature allows you to park a call so that any member of the group can retrieve it.
A call can be parked against any number in the group, including your own number.
You can only have one call parked at a time.
A 45-second timer is started when you park a call. If the timer expires and your line is idle, the
system rings your line. If you line is not idle, the timer is restarted for 10 seconds and the call
remains parked. This procedure is repeated until your line is idle, or the parked call is retrieved or
released.

6.6.1 Default Display

The Park key is visible only when a call is connected.
The Pickup key is visible only the phone is idle or when the phone is off hook.

6.6.2 Use Park and Pickup

Step Action Result
Park a Call:
1. From a connected call: The feature access code for Park is
Press the Park key. dialed and you hear instructions given by
the system.
2. Dial the number where you want to If the call is parked successfully, you hear
the message Your call has been Parked.
park the call plus the key. Thank you.

Or

Dial to park the call against

your number.

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 Step Action Result
3. Hang up the handset.
Or
Press the Goodbye key.
Pick up a Parked Call:
1. Lift the handset. The Pickup key appears.
2. Press the Pickup key. You hear the instructions given by the
system.
3. Dial the number where the call was You are connected to the parked call.

parked plus the key.

Or

Dial to pick up a call parked

at your own number.

6.7 Call Forwarding Always, Busy, No Answer

The following procedures apply to all Call Forwarding modes using keys assigned as Call
Forwarding activation/deactivation keys:
Call Forwarding Always
Call Forwarding Busy
Call Forwarding No Answer
Call Forwarding Always to Voicemail
Call Forwarding Busy to Voicemail
Call Forwarding No Answer to Voicemail

You can also set up Call Forwarding using the Phone UI.

Step Action Result

Activate:
1. Press the appropriate Call The system prompts you for the
Forwarding activation key. destination number.

Or
Dial the appropriate activation
feature access code.

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 Step Action Result
2. Enter the destination number + the pound The system plays the confirmation
key (#). announcement.

If no phone number is entered, calls are

forwarded to the number that was
previously configured.
3. Hang up.

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 Deactivate:
1. Press the Call Forwarding The system plays the confirmation
deactivation key. announcement.

Or
Dial the appropriate deactivation
code.

2. Hang up.

6.8 Call Return

The Call Return feature enables you to call the last party that called, whether or not the call was
answered.

Step Action Result

1. Press the Call Return key. The number of the last party that called
you is automatically dialed.
Or
Dial the Call Return feature
access code.

6.9 Call Waiting

The Call Waiting feature allows you to answer a call while already on another call. Call Waiting
is On by default, but can be deactivated. It can also be canceled per call.

Step Action Result

You are on an active call and hear the Call Waiting tone.
1. Press the flashing Line Appearance key You are connected with the waiting party
of the waiting call. and the original party is placed on hold.
2. Press the Line Appearance key of the The second party is now on hold.
original call to return to the first party.
If one party hangs up while the other party is held or waiting, your phone rings.
1. Answer the call. You are reconnected to the held party.

6.10 Directed Call Pickup

Directed Call Pickup allows you to pick up a call ringing at another extension in the same group.

Step Action Result

1. Press the Directed Call Pickup You hear dial tone. There are no system
key. voice prompts.
Or
Dial the Directed Call Pickup
feature access code.

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 Step Action Result
2. Dial the ringing extension. You are connected to the call.

If the ringing party has already answered

the call, or if it has no alerting call, or if the
dialed extension is invalid, you will
receive reorder.

6.10.1 Directed Call Pickup Feature Interactions

The main feature interactions introduced by this feature are described in the following table.

Feature Interaction Description

Call Waiting It is not possible to pick up a waiting call. A call must be ringing to
be picked up.
Call Forwarding No- You can pick up a ringing call before the call is forwarded by Call
Answer Forward No-Answer (CFNA). Picked up calls are not forwarded by
the user picking up the call.
Call Hold and Retrieve You can place a call on hold and do a Directed Call Pickup of
another call.
Call Notify Directed Call Pickup does not send a call notify message for
picked-up calls.
Call Transfer You can pick up an unannounced (blind) transferred call, and you
(Unannounced) can also transfer a picked-up call.
Do Not Disturb You can pick up calls regardless of whether the answering party is
accepting calls.
Three-Way Call It is not possible for the conference controller to pick up another
call. However, a participant in a 3-way call can pick up another call
by putting the original call on hold and dialing the Directed Call
Pick access code or pressing the Directed Call Pickup key.

6.11 Directed Call Pickup with Barge-In

Directed Call Pickup with Barge-in functions the same as Directed Call Pickup and allows you to
pick up a call ringing at another extension in the same group. However, it also allows you to barge
in on the call if the call was already answered. When the barge-in occurs, a 3-way conference call
is established between the parties. You, as the Barge-in user, have control of the conference.

Step Action Result

1. Press the Directed Call Pickup You hear dial tone.
Barge-In key.
Or
Dial the Directed Call Pickup
Barge-In feature access code.
2. Dial the extension of the ringing party. You are connected to the call.

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6.12 Autodial (Hotline and Warmline)
Your System Administrator can configure an autodial feature on your phone. If autodial is enabled,
the phone automatically dials a preconfigured number whenever it is off-hook. Depending on the
configuration specified by your Administrator, the Autodial functions as either a hotline, or as a
warmline, as follows:
Hotline: The IP phone immediately dials a preconfigured number when you lift the handset.
Warmline: The IP phone waits for a specified amount of time after you lift the handset before
dialing a preconfigured number. If you do not dial a number within the time allotted, then the IP
phone begins to dial the number.

Any speed dial numbers that you configure on your IP phone are not affected by autodial
settings.
If Autodial is configured on your phone, any lines that function as hotlines do not accept
conference calls, transferred calls, and/or intercom calls.

6.13 Intercom

6.13.1 Outgoing Intercom

You can use the Intercom key to automatically connect to a remote extension. This feature is
enabled by the system administrator. You must have an Intercom softkey to use the Intercom
feature.
By default, the IP phone allows incoming intercom calls to be automatically answered without
having to set up an Icom key on your phone. The phone automatically plays a warning tone and
mutes the microphone when it receives an incoming intercom call. If the intercom call comes to the
phone while an active call is already present, the phone puts the active call on hold and answers
the intercom call.

6.13.2 Use the Intercom Softkey

Step Action Result
Place an Intercom Call:
1. Press the INCM key.
2. Enter the extension number of the You hear a beep tone.
person you wish to call on the Your phone automatically connects
intercom or the BLF key for that with the remote extension.
extension.
You can speak through the remote
phone speaker.

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 End an Intercom Call:
1. Hang up the phone. When you hang up, the remote phone also
Or hangs up.

Press .
Or
Press the line appearance key.

6.14 Stuttered Dial Tone

If this feature is enabled on your phone, you hear stuttered dial tone when there is a message
waiting on your phone.

6.15 Speeddial
The Speeddial feature allows you to configure a Speeddial key on your phone. You can assign and
label Speeddial keys using the Press and Hold method.
The Speed Dial Edit feature allows you to edit a previously assigned Speeddial key using the
Phone UI Options List.

6.15.1 Edit a Speeddial Key using the Options List

You can edit a pre-assigned Speeddial key using the Options List.

Step Action Result

1. Go to Options > Preferences.
2. Press Enter.
3. Press to go to the Speed Dial Edit
option.
4. Press Enter. The Speed Dial Edit screen
displays.

All programmable Speeddial

lamps flash.

Speed Dial Edit:

Press SD button

5. Press the Speeddial key to edit. The edit screen displays.

1001

Cancel Save

6. Use the key to erase the number.

7. Enter the new number including any

access numbers.

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 Step Action Result
8. Press Save. The Line screen displays. Line 1 is the
default.
Line: 1
Change
Cancel Save

9. Choose another line if desired.

10. Press Save. The change is saved.
Saved Memory Key

1001

6.15.2 Add a new Speeddial Key (Press and Hold)

You can press and hold a programmable key that has no pre-assigned function to create a new
Speeddial key.

Step Action Result

1. Press on an available programmable key The edit screen displays.
for 3 seconds.
Speeddial
Enter Number >

2. In the Enter Number field:

Enter a number (up to 16 numbers).
3. Press Save. The Line screen displays. Line 1 is the
default.
Line: 1
Change
Cancel Save

4. Press or to change the line.

5. Press Save. The change is saved.
Saved Memory Key

1001

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6.16 Speed Dial/Xfer
A Speeddial key allows you to use one key to dial a frequently dialed number. An Xfer key allows
you to transfer a call. The Speeddial/Xfer key combines the Speeddial and Xfer key's functionality
together allowing you to transfer calls with one key.
The Speeddial/Xfer key has the following capabilities:

Function Description
Speeddial/Xfer and Speeddial Pressing the Speeddial/Xfer key while the phone is idle
causes the phone to go off-hook and dial the
predefined extension.
Speeddial/Xfer and Blind Transfer When the phone is connected to a call, pressing the
Speeddial/Xfer key blind-transfers the call to the
predefined destination.
If the transfer fails, the message Transfer Failed
displays, and you can retry the call by pressing the line
key again.
Speeddial/Xfer and Call Forward Pressing the Speeddial/Xfer key while the phone is
ringing forwards the call to the predefined number.

6.17 Speeddial/Conf
The Speeddial/Conf key allows you to conference another party at a pre-defined number while on
an active call. The line focus changes to the dialing line. A cancel softkey displays on the phone
allowing you to abort the conference speeddial if required.
The following messages display:
Ringing - Displays when the far end is ringing.
Conf. Unavailable - Briefly displays when a conference is already in progress.
For example, while on a call, you can use the Speeddial/Conf softkey to dial a recording service
and have the resulting conference recorded.

If currently in a conference, the Speeddial/Conf softkey is disabled on the active call.

6.18 Shared Call Appearance Call Retrieve

Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones
simultaneously. For example, it is the ability to assign the boss' extension to a button on the
secretary's phone. Calls can be transferred between two phones with the same extension button
by simply putting the call on hold at one phone and picking it up on the other. Status LEDs flash in
unison, allowing all people sharing the extension to see the status at a glance.
The phones include an enhanced SCA for the servers that support call bridging and allows two or
more SCA users to be connected in a call with a third party. Refer to the following example.

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 Figure 4 SCA Call Bridging

In the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pick up the
same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the
phone display. Existing SCA parties in a bridge or one-to-one call hear an audible beep when
another party has joined the call.

Your Administrator must enable/disable the beep on the server-side.

If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server
does not have this functionality enabled, an error message displays to the LCD on the phone.
The SCA call bridging feature is disabled by default on all phones. Your Administrator can
enable/disable this feature if required. Contact your System Administrator for more information.

6.18.1 Keys States and LED Behavior

There are two call states on the phones that support SCA bridging:
Bridge-active - A bridged call is in progress
Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
The following tables provide the key states and LED behavior in an SCA bridge call for users
involved in an SCA call and users not involved in the SCA call.

6.18.2 Line Keys and Idle Screens

State Call LED Call Caller Non-Call LED Non-Call
ID Caller ID
Idle N/A N/A Off N/A
Seized Solid Green None Solid Red None
Progressing Green Called Party Solid Red None
(Outgoing Call)
Alerting Blinking Unselected Red N/A N/A N/A
(Incoming Call)

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 Active Solid Green Far-end Solid red Far-end
Held Slow Flashing Green Far-end Slow Flashing Red Far-end
Hold Private Slow Flashing Green Far-end Solid Red Far-end
Bridge-active Solid Green Far-end Solid Red Far-end
Bridge-held Slow Flashing Green Far-end Solid Red Far-end

6.18.3 Softkey Line Keys

State Call Icon Call LED Non-Call Icon Non-Call
Caller LED
Idle Small circle None Small circle None
Seized N/A N/A Solid circle Solid Red
Progressing Empty circle Solid Red Solid circle Solid Red
(Outgoing Call)
Alerting Empty blinking circle Flashing Red N/A N/A
(Incoming Call)
Active Empty circle Solid Red Solid circle Solid Red
Held Reverse empty blinking Slow Flashing Solid circle Solid Red
circle Red
Hold Private Reverse empty blinking Slow Flashing Solid Circle Solid Red
circle Red
Bridge-active Empty circle Solid red Solid circle Solid Red
Bridge-held Reverse empty blinking Slow Flashing Solid Circle Solid Red
circle Red

6.18.4 Line Key Phone Behavior

State Call Line Key Pressed Non-Call Line Key Pressed
Idle N/A Attempt to seize the line
Seized Hang up Ignore
Progressing Hang up Ignore
Alerting Answer N/A
Active Hold Bridge
Held Retrieve Bridge
Hold Private Retrieve Ignore
Bridge-active Hold Bridge
Bridge-held Retrieve Bridge

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6.18.5 SCA Call Location and SCA Call Retrieve
Allows for retrieval of an active call from one Shared Call Appearance (SCA) location (for example,
a mobile) to another (for example, landline).

*11 Shared Call Appearance Call Retrieve

*12 Shared Call Appearance Location Control Activation
*13 Shared Call Appearance Location Control Deactivation

6.19 XML Keys

The 6731i IP supports XML (Extensible Markup Language). XML is a markup language much like
HTML. Your System Administrator can create customized XML menu services to access on your
phone. These services include things like weather and traffic reports, contact information, company
info, stock quotes, or custom call scripts

XML services must be set up by your System Administrator before you can assign a key. Contact
your System Administrator for more information.

6.20 Access XML Applications

Use the following procedures to access XML applications.

Step Action Result

1. Press the XML key. A screen displays with a menu of
available features.

2. Use the up and down arrows ( or ) to

scroll through the features offered.
3. Select the item you want to view.

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7 Callers List and Redial List

7.1 Callers List

The Callers list is a stored log of your incoming calls. The 6731i IP Phone stores information for up
to 200 incoming calls in the Callers list. By default, the Callers List key is key 4 on the top left of
your phone.
You can view, scroll through, and delete entries in the Callers List and dial directly from a displayed
entry.
If the phone number of an incoming or outgoing call matches a number that you have programmed
with a name in a programmable key, the Callers List displays the name and number.
When the Callers List is full, the oldest call records are deleted to accommodate new caller
information.
The display shows you how many callers have been added to the list since you last checked it.

7.1.1 Callers List Display

Display Description
N The "N" at the left of the screen indicates a new call you have not
reviewed.
XX New Callers The display shows you how many new callers were added to the list
since you last checked.
Indicates an unanswered call.

Indicates an answered call.

7.1.2 Callers List Functions

Step Action Result
Access the Callers List
1. Press the Callers key. The latest entry displays.
001 MaryJones
1001
Sep 1 10:45am L1

2. Use or to scroll through the entries The entries display.

in the list.

Press to see the most recent

call.

Press to see the oldest call.

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 Step Action Result
Dial from the Callers List:
1. From the selected entry: The number is automatically dialed.
Lift the handset.

Or
Press the Speaker key.

Or
Press a line appearance key.

Edit a number before you dial:

The Callers List does not save changes. Editing in the Callers List is generally used if you plan
to call the number and need to add a prefix.
In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the
cursor automatically adds the digit at the left side of the number to enable the entry of the
prefix.
1. Press the Callers List key.

2. Use or to scroll through the entries

in the list.

Press to see the most recent

call.

Press to see the oldest call.

3. Press any key on the dial pad to begin

editing.

Press to move the cursor one

digit to the right.

Press to erase one digit to the

left.

4. Lift the handset. The number is dialed.

Or
Press the Speaker key.

Or
Press a line appearance key.

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7.1.3 Missed Calls Indicator
The 6731i displays the <Number of> Missed Calls in the idle state screen display.

John Smith
2 Missed Calls
Thurs Sep 1 10:34

As the number of missed calls increments, the phone numbers associated with the calls are stored
in the Callers List
When you review the calls in the Callers List, the number of missed calls is cleared from the idle
screen display.

7.1.3.1 View Missed Calls

Step Action Result
1. Go into the Callers List. The Callers List menu displays.
2. Use or to scroll through the entries. Missed calls are those marked with the
telephone icon with the handset ON .

7.1.4 Delete Entries in the Callers List

Step Action Result
Delete one entry:
3. Press the Callers List key.
4. Use or to find the entry to delete.
5. Press the Delete key. The Delete confirmation displays:
DELETE again to
erase this item

6. Press the Delete key again. The entry is deleted with no confirmation
message.

7.2 Redial

7.2.1 Last Number Redial

You can redial the last number you dialed using the Redial key.

Step Action Result

1. Lift the handset.

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 Step Action Result
2. Press the Redial key 2 times. The last number you dialed displays on
the screen and is automatically dialed.
Or
Press the Redial key 1 time.

Press the Dial key 1 time.

Or
Dial the Last Number Redial
feature access code.

7.2.1.1 Redial List

There are 100 entries in the Redial List. The list contains the name (if known), the number you
dialed, the time and date the number was dialed, and the line used.

You cannot edit an entry in the Redial List.

Step Action Result

Redial from the Redial List (On-hook)
1. While on-hook: The Redial List displays the first entry.
Press the Redial key one time. 011 1002
1002
Mar 30 02:47P L1

2. Use or to find the entry to call.

3. Press an available line key. The number automatically dials.

Or
Press the Speaker key.
Or
Lift the handset.
Delete an Entry in the Redial List:
1. Find the entry to delete.
2. Press the Delete key. DELETE again to
erase this item

3. Press the Delete key again. The entry is deleted with no confirmation
message.

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Appendix A Clearspan Feature Access Codes
Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or
dialed directly from the keypad.

The following are the default feature access codes. If the codes are customized for your site,
contact your system administrator for information. Because Clearspan features are available by
license only, you may not have access to all of them.

Code Name Definition

*34 Advice Of Charge Activation Activates the Advice of Charge service for the
next call when the service is not enabled for all
calls.
*77 Anonymous Call Rejection Activates the Anonymous Call Rejection service.
Activation After the user dials the feature access code, the
system plays an announcement to inform the
user that the service has been successfully
activated. If the service was already active, the
user still receives the announcement.
*87 Anonymous Call Rejection Deactivates the Anonymous Call Rejection
Deactivation service. After the user dials the feature access
code, the system plays an announcement to
inform the user that the service has been
successfully deactivated, even if the service was
never activated.
#8 Automatic Callback Cancels all current pending callbacks.
Deactivation
#9 Automatic Callback Menu Provides access to an Interactive Voice
Access Response (IVR) menu that lists the current
pending callbacks and allows the user to cancel
individual callbacks.
*14 Clearspan Anywhere E.164 Allows users to dial E.164 numbers. The user
Dialing dials the feature access code as an alias to the
+ sign. The system replaces the feature access
code digits with the + sign and resumes the call
with an E.164 number.

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 Code Name Definition
*15 Call Bridge Allows a Shared Call Appearance (SCA) location
to initiate or join an SCA-Bridge, upon which the
Application Server automatically selects an
appropriate call appearance to bridge on.
The Call Bridge FAC becomes visible when one
or more of the following services are authorized
(service provider or group) or assigned (user):
Clearspan Anywhere
Shared Call Appearance
Shared Call Appearance 5
Shared Call Appearance 10
Shared Call Appearance 15
Shared Call Appearance 20
Shared Call Appearance 25
Shared Call Appearance 30
Shared Call Appearance 35
*72 Call Forwarding Always Redirects incoming phone calls to another
Activation number, such as a mobile phone or
administrative assistant. After dialing the feature
access code, the user dials the phone number
where they want their calls to be redirected.
*73 Call Forwarding Always Deactivates the Call Forwarding Always service.
Deactivation Upon deactivation, calls ring on the users phone
unless the user has another service set up, such
as Call Forwarding Busy, Call Forwarding No
Answer, or Do Not Disturb.
*21* Call Forwarding Always Allows the user to get the current status and
Interrogation destination of the Call Forwarding Always service.
The status is active or inactive and the destination
is voice mail or the current forwarding number.
*21 Call Forwarding Always to Redirects incoming phone calls to the users
Voice Mail Activation voice mail.
#21 Call Forwarding Always to Deactivates the Call Forwarding Always To Voice
Voice Mail Deactivation Mail service. Upon deactivation, calls ring on the
users phone unless the user has another service
set up, such as Call Forwarding Busy, Call
Forwarding Busy To Voice Mail, Call Forwarding
No Answer, or Do Not Disturb.
*90 Call Forwarding Busy Redirects incoming phone calls to another
Activation number, such as a mobile phone or
administrative assistant, when the user is on the
phone. After dialing the feature access code, the
user dials the phone number where they want
their calls to be redirected.
*91 Call Forwarding Busy Deactivates the Call Forwarding Busy service.
Deactivation Upon deactivation, calls ring on the users phone
unless the user has another service set up, such
as Call Forwarding Always, Call Forwarding No
Answer, or Do Not Disturb.
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 Code Name Definition
*67* Call Forwarding Busy Allows the user to get the current status and
Interrogation destination of the Call Forwarding Busy service.
The status is active or inactive and the destination
is voice mail or the current forwarding number.
*40 Call Forwarding Busy To Redirects incoming phone calls to voice mail
Voice Mail Activation when his user is on the phone.
#40 Call Forwarding Busy To Deactivates the Call Forwarding Busy To Voice
Voice Mail Deactivation Mail service. Upon deactivation, calls ring on the
users phone unless they have set up another
service such as Call Forwarding Always, Call
Forwarding Always To Voice Mail, Call
Forwarding No Answer, or Do Not Disturb.
*92 Call Forwarding No Answer Redirects incoming phone calls to another
Activation number, such as a mobile phone or
administrative assistant, when the user does not
answer the phone. After dialing the feature
access code, the user dials the phone number
where they want their calls to be redirected.
*93 Call Forwarding No Answer Deactivates the Call Forwarding No Answer
Deactivation service. Upon deactivation, calls ring on the
users phone unless they have set up another
service such as Call Forwarding Busy, Call
Forwarding Always, or Do Not Disturb.
*61* Call Forwarding No Answer Allows the user to get the current status and
Interrogation destination of the Call Forwarding No Answer
service. The status is active or inactive and the
destination is voice mail or the current forwarding
number.
*41 Call Forwarding No Answer Redirects incoming phone calls to voice mail
To Voice Mail Activation when the user does not answer the phone.
#41 Call Forwarding No Answer Cancels the Call Forwarding Busy To Voice Mail
To Voice Mail Deactivation service. Upon deactivation, calls ring on the
users phone unless they have set up another
service such as Call Forwarding Busy, Call
Forwarding Busy To Voice Mail, Call Forwarding
Busy, or Do Not Disturb.
*94 Call Forwarding Not Redirects incoming phone calls to a different
Reachable Activation number when the users device is not accessible
by Clearspan. After dialing the feature access
code, the user dials the phone number where
they want their calls to be redirected.
*95 Call Forwarding Not Deactivates the Call Forwarding Not Reachable
Reachable Deactivation service. After deactivation, should the users
phone become unreachable, calls are no longer
rerouted to an alternate device through the Call
Forwarding Not Reachable service.
*63* Call Forwarding Not Allows users to get the status of the Call
Reachable Interrogation Forwarding Not Reachable service.

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 Code Name Definition
#76 Call Forwarding Selective The Selective Call Forwarding service can be
Activation activated only if the service is configured with the
following minimum requirements:
The Default Call Forward to phone number/SIP URI is
configured.
At least one selective criterion is configured and active.
#77 Call Forwarding Selective Deactivates the Call Forwarding Selective
Deactivation service. After the service has been deactivated,
no criteria are used when a call is being
redirected.
*67 Calling Line ID Delivery Hides the users calling line ID for the next call.
Blocking per Call Before placing a call, the user dials the feature
access code; then places the call as usual.
*31 Calling Line ID Delivery Prevents display of the users calling line ID for all
Blocking Persistent Activation calls.
#31 Calling Line ID Delivery Displays the users calling line ID for all calls.
Blocking Persistent
Deactivation
*65 Calling Line ID Delivery per Displays the users calling line ID for the next call.
Call
*68 Call Park Places a call on hold with the intent of retrieving it
from another extension. The call can be parked
on the users own extension or on another
extension within the same group.
*88 Call Park Retrieve Retrieves a call that has been parked.
*98 Call Pickup Answers the ringing phone within the assigned
call pickup group. If more than one phone in the
assigned call pickup group is ringing, the phone
that has been ringing the longest is answered.
Pickup groups are defined by the group
administrator.
*11 Call Retrieve Retrieves an existing active call from another
endpoint. The user dials the feature access code
from the location where the call is to be retrieved.
This feature can be used from the primary
location, from a Shared Call Appearance
alternate location, or from a Clearspan Anywhere
location.
*69 Call Return Call the phone number of the last received call.
Calls can be returned only to numbers that are
acceptable according to the users Outgoing
Calling Plan.
#92# Call Return Number Deletion Allows the user to delete the last incoming
number for the Call Return service.
*43 Call Waiting Persistent Turns on the Call Waiting service for all calls.
Activation
#43 Call Waiting Persistent Turns off the Call Waiting service for all calls.
Deactivation
*70 Cancel Call Waiting Turns off the Call Waiting service for the next call.

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 Code Name Definition
*99 Clear Voice Message Waiting Clears the audible (and visible for some devices)
Indicator message waiting indicator on the users phone.
*33* Communication Barring User- Activates the users current communication
Control Activation barring profile.
#33* Communication Barring User- Deactivates the users current communication
Control Deactivation barring profile.
*#33# Communication Barring User- Provides information about the users current
Control Query communication barring profile.
*57 Customer Originated Trace Places a trace on the last number that called the
user.
*97 Directed Call Pickup Answers a call at a specific extension within the
assigned call pickup group. To answer the
ringing call at an extension, the user dials the
feature access code followed by that extension.
Call pickup groups are defined by the group
administrator.
*33 Directed Call Pick-up with Dials an allowed prefix, followed by the assigned
Barge-in code and an extension to either pick up a ringing
call in the users group or to join an ongoing call
with someone in the group.
*55 Directed Voice Mail Transfer Transfers a caller on hold to voice mail.
*80 Diversion Inhibitor Prevents redirection services from being activated
on the terminating side of an unanswered call.
*78 Do Not Disturb Activation Activates the Do Not Disturb service. When the
service is active, the users phone does not ring
and all calls receive busy treatment, such as a
voice message.
*79 Do Not Disturb Deactivation Turns off the Do Not Disturb service.
#83 Escalate Call Supervision Call center agents can use this code to escalate
calls to a supervisor. A supervisor who is not on
a call and who does not have the Do Not Disturb
service enabled is considered available and the
call is routed to that supervisor. The caller is put
on hold by the agent when the escalation to the
supervisor is initiated.
The feature access code is available to agents
with Call Center Standard or Call Center
Premium service assigned.
*22 Flash Call Hold Places a call on hold with the flash hook to place
another call. Users can toggle between the two
calls by pressing the flash-hook.
#72 Forced Forwarding Activation Activates forced forwarding for a call center
queue.
#73 Forced Forwarding Deactivates forced forwarding for a call center
Deactivation queue.
#58 Group Call Park Hunts for the first available user in the assigned
call park group and parks the call there.

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 Code Name Definition
#82 Initiate Silent Monitoring A supervisor can use this code to silently listen in
on a call handled by an agent that they are
monitoring.
This feature access code is available to
supervisors with the Call Center Monitoring
service assigned.
*66 Last Number Redial Dials the most recently dialed phone number
called from the users extension.
*96 Legacy Automatic Callback Allows users to camp on a busy called party.
Invocation When the user dials the feature access code after
a call to a busy destination, a callback request is
created and the user is automatically called back
when the called party hangs up.
#96 Legacy Automatic Callback Cancels all active Legacy Automatic Callback
Cancelation requests.
*12 Location Control Activation Allows users to activate a location. The feature
access code has to be dialed from the location to
activate. This feature can be used from a Shared
Call Appearance alternate location or a
Clearspan Anywhere location.
*13 Location Control Deactivation Deactivates a location. The feature access code
has to be dialed from the location to deactivate.
This feature can be used from a Shared Call
Appearance alternate location or a Clearspan
Anywhere location.
#80 Make Outgoing Call as Call Allows users working as call center agents to
Center make calls using a call center phone number.
Users can thus override the default setting
configured by the administrator.
#81 Make Personal Outgoing Call Allows users working as call center agents to
make calls using their own phone number. Users
can thus override the default setting configured by
the administrator.
*60 Music On Hold Per-Call Deactivates the Music On Hold service for the
Deactivation current calls.
#70 Night Service Activation Activates Night Service for a specified call center
Manual Override at the time of activation. Calls incoming to the
queue are provided with the Night Service
Manual Override announcement and transferred
to the queue configured for the regular Night
Service. The queue remains in that state until the
Night Service Manual Override service is
deactivated.
#71 Night Service Deactivation Deactivates Night Service Manual Override and
Manual Override the call center returns to its configured behavior.
*610 No Answer Timer Sets the numbers of rings before No-Answer
handling is applied to the Voice Messaging, Third-
Party Voice Mail Support, Call Forwarding No
Answer, Call Forwarding No Answer To Voice
Mail, and Sequential Ringing services.
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 Code Name Definition
*71 Per Call Account Code Charges a call to an account code assigned to
the user.
*50 Push to Talk Provides an intercom-like functionality where the
user can call another party and be instantly
connected.
*75 Speed Dial 100 Calls the two-digit speed dial number.
*74 Speed Dial 8 Calls the two to nine-digit speed dial number.
*47 Sustained Authorization Code Unlocks users calls. When the user is required
Activation (calls unlocking) to provide authorization codes for outgoing calls,
this code allows them to unlock this
requirement. Having unlocked code activation,
the user in no longer prompted for an
authorization code and their calls proceed without
interruption.
*37 Sustained Authorization Code Locks users calls. When the user dials this
Deactivation (calls locking) feature access code, the services that require
authorization codes for outgoing calls return to
their normal behavior and prompt the user for an
authorization code.
*86 Voice Mail Retrieval Allows users to retrieve Clearspan and third-party
voice mail.
*62 Voice Portal Access Allows users to access their Voice Portal.

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Appendix B - Troubleshooting
The following are common problems associated with the phone and possible solutions.

Problem Possible Solution(s)

Network Disconnected The Network Disconnected prompt appears on the display
message and the telephone status lamp turns on if phone is not properly
connected to the network. The phone also displays the default
time and date of 12:00 am Jan 1st, 2005 or the equivalent.
Check that the cables are tightly connected to the phone and to
the wall jack. The phone should automatically detect when it is
reconnected and will display the "Network Connected" prompt
for a few seconds.
However, if changes have been made to your phones network
settings, you may need to restart your phone.
Contact your system or network administrator for assistance.
Why is my display blank? Ensure that power is being provided to your phone. If your
network does not provide inline power over Ethernet, you can
obtain an additional accessory, the Aastra PoE (Power over
Ethernet) inline power supply, to provide power over Ethernet
locally to your phone.
See the section Connecting to the Network and to Power in
the Aastra Model 6731i Installation Guide for details.
Why is my speaker not If you press the Speaker key and the speaker lamp flashes
working? and you do not hear dial tone through the speaker, the Set
Audio option in the phones Options list has been set up for
headset use.
Press the Speaker key a second time and if the lamp goes out,
the phone has been set up to be used only with a headset or
handset. If the lamp stays on steady and you hear dial tone, the
phone has been set up so that you can alternate between the
speaker and the headset by pressing the Speaker key.
Why cant I get dial tone? Check for any loose connections and that the phone has been
installed properly. For installation instructions, refer to the
Installation and Setup section in the Aastra Model 6731i
Installation Guide provided with your phone.
Why doesnt my phone ring? Check the ring volume on your phone. It may be turned down
or turned off. To adjust the ringer volume setting, press the
volume key when the phone is on-hook and idle. For more
information, see Volume Key.
Why is the lamp not coming Your phone system or service provider must provide a Visual
on when I have a new Message Waiting service for this function to work. Contact your
Voicemail Message? system administrator.
Why is my handset not Check to ensure that the handset cord is fully connected to
working? both the phone and handset. The handset connection on the
bottom of the phone is marked with the handset symbol .
How do I find the IP address This setting is in the Options list. See IP and MAC Addresses in
of my phone? Appendix A.
How do I change my User This setting is in the Options list. See User Password in
Password? Appendix A.

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 Problem Possible Solution(s)
Why does my phone display The phone displays the No Service message if the SIP
the No Service message? settings have not been set up correctly. You can still use the
phone but it is not registered with the Registrar. For more
information about registering your phone, see your system
administrator.
How do I restart the IP This setting is in the Options list. See Restart Phone in
phone? Appendix A.

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Index
features ............................................................................ 23
firmware info .............................................................. 29, 41
6
6753i IP phone ................................................................ 15
features ....................................................................... 16
G
Goodbye key ................................................................... 22

A
administrator menu ................................................... 30, 43
H
automatic callback .......................................................... 24 handset not working ........................................................ 77
automatic hold ................................................................. 50 handset volume ............................................................... 26
headset ............................................................................ 35
place and receive calls................................................ 47
B volume ......................................................................... 36
headset volume ......................................................... 26, 36
barge-in ........................................................................... 56
headset/speaker .............................................................. 35
blank display.................................................................... 77
hold .................................................................................. 49
retrieve ......................................................................... 49
C Hold key ........................................................................... 22

call
end .............................................................................. 47 I
place............................................................................ 45
idle state display .............................................................. 20
receive......................................................................... 45
installation ........................................................................ 19
call appearance............................................................... 25
IP address............................................................29, 40, 77
call forward ................................................................ 29, 31
call forwarding ................................................................. 54
call park ........................................................................... 53
call pickup........................................................................ 53
K
directed ....................................................................... 55 key description................................................................. 22
call return ......................................................................... 55
call timer .......................................................................... 27
call waiting ....................................................................... 55 L
callers list ......................................................................... 65
lamp
delete entry ................................................................. 67
hard keys ..................................................................... 25
dial from ...................................................................... 66
message waiting indicator .......................................... 26
display ......................................................................... 65
speaker........................................................................ 26
functions ...................................................................... 65
LAN port..................................................................... 29, 41
missed calls ................................................................ 67
language .................................................................... 29, 40
conference....................................................................... 52
last number redial ............................................................ 67
configuration update ....................................................... 19
line appearance ............................................................... 25
connected call ................................................................. 46
Line appearance keys ..................................................... 22
contrast level ................................................................... 34
line/call appearance
status lamp .................................................................. 25
D top keys ....................................................................... 25
live dialpad ................................................................. 29, 35
date.................................................................................. 37 lock phone ....................................................................... 44
daylight savings time....................................................... 38
directed call pickup.......................................................... 55
barge-in ....................................................................... 56 M
feature interactions ..................................................... 56
MAC address............................................................. 29, 40
display ............................................................................. 29
message waiting.............................................................. 77
message waiting indicator............................................... 26
F missed calls indicator ...................................................... 67
multiple calls .................................................................... 50
feature access codes ...................................................... 25 mute ................................................................................. 27
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Mute key .................................................................... 22, 27 restart phone.............................................................. 30, 43
MWI ................................................................................. 26 retrieve held call............................................................... 49
ring tone ........................................................................... 33
ring volume ...................................................................... 77
N ringer volume ................................................................... 26
Navigation keys............................................................... 22
network disconnect message ......................................... 77
network disconnected ..................................................... 21
S
no dial tone ...................................................................... 77 SCA.................................................................................. 60
no service .................................................................. 21, 78 set audio .................................................................... 29, 35
no voicemail lamp ........................................................... 77 set date ............................................................................ 40
set time option ................................................................. 39
setup ................................................................................ 19
O shared call appearance ................................................... 60
speaker ...................................................................... 35, 77
Options key ..................................................................... 22
place and receive calls................................................ 46
options list........................................................................ 29
Speaker Key .................................................................... 22
access ......................................................................... 30
speaker lamp ................................................................... 26
administrator menu ..................................................... 43
speaker volume ............................................................... 26
call forward.................................................................. 31
speaker/headset .............................................................. 35
phone lock................................................................... 44
speed dial edit............................................................ 29, 34
phone status ............................................................... 40
speeddial.......................................................................... 58
preferences menu....................................................... 33
speeddial key
restart phone............................................................... 43
edit ............................................................................... 58
tones ........................................................................... 33
on unassigned key ...................................................... 59
user password ............................................................ 42
startup sequence ............................................................. 19
status lamp ...................................................................... 25
P stuttered dial tone ............................................................ 58

park.................................................................................. 53
Park softkey..................................................................... 53 T
password ......................................................................... 42
time .................................................................................. 37
PC port ...................................................................... 29, 41
time and date ................................................................... 29
phone lock ................................................................. 30, 44
time server ....................................................................... 37
phone status.............................................................. 29, 40
timer ................................................................................. 27
firmware info ............................................................... 29
tone sets .................................................................... 33, 34
IP and MAC address .................................................. 29
tones ................................................................................ 29
LAN port ...................................................................... 29
PC port ........................................................................ 29
PhoneFeatures ............................................................... 49
pickup .............................................................................. 53
U
place call.......................................................................... 45 unlock phone ................................................................... 44
power............................................................................... 77 user password .....................................................29, 42, 77
power supply ................................................................... 77
preferences ..................................................................... 29
display ......................................................................... 29 V
language ............................................................... 29, 40
visual message waiting ................................................... 77
live dialpad ............................................................ 29, 35
volume
set audio................................................................ 29, 35
handset........................................................................ 26
speed dial edit....................................................... 29, 34
headset........................................................................ 26
time and date ........................................................ 29, 37
ringer............................................................................ 26
tones ........................................................................... 29
speaker........................................................................ 26
Volume key ................................................................ 22, 26
R
receive call....................................................................... 45 X
Redial key.................................................................. 22, 67
XML applications ............................................................. 63
redial list..................................................................... 67, 68
XMl keys .......................................................................... 63
delete entry ................................................................. 68

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