House of Quality Correlation:

+
None(Blank)
-

Improvement
Direction
Design
Requirements Customer
Competitive
Assessment
Importance

1 Worst

5 Best
Customer Requirements

2
3
4
Technical Importance: Absolute 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Technical Importance: Relative
Worst: 1
Design 2
Competitive 3
Assessment 4
Best: 5

Limiting
Factors

Target Value
USL
LSL
Units
 HOUSE OF QUALITY

Correlation:
+
none(blank)
-

Improvement
Direction

Design Customer
Requirements Competitive
Assessment
Importance

1 Worst

5 Best
Customer Requirements

2
3
4
Technical Importance: Absolute 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Technical Importance: Relative
Worst: 1
Design 2
Competitive 3
Assessment 4
Best: 5

Limiting
Factors

Target Value
USL
LSL
Units
 +
++

Relationship Matrix Key: Key:

requiringorder status accessible technologies

reentry by cust. supported
Strong Moderate Weak # of hours
Importance access% is
% historical information
information
available #not completed
steps
of hours
# of process
about help
% of facility is
Indicators
customer available
requested
Weight 9 3 1 Us

Competition C
CTQs 1 2 3

I need to place orders when I want 3 3 9 4.30

I need to place orders from any 3 3.90

location

I need to be able to place orders 9 4.80

using different technologies

I want an easily understandable 3 3 4.90

process

I don't want to go through many 9 9 4.70

steps

I want to know immediately if an 9 4.20

order is confirmed

I need to be able to get help if I 9 3 3 4.00

have questions
68 49 57 50 57 51
How Important

Target 100 24 4 75 90 24

Company A 5
Company B 4
Technical Evaluation
Company C 3
Company D 2
Company E 1
 Key:

# of hours access
Importance Comp A Comp B
Us ___________ ___________

Competition Comparison
1 2 3 4 5