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Jensen CV Present

The document contains Jensen Castro's resume, including his contact information, career objectives, skills, work experience, personal information and references. Jensen has over 10 years of experience in customer service, technical support, sales, graphic design and online businesses. His most recent role was as a virtual assistant for a real estate company providing technical support, graphic design, landing page creation and other services.

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jensen castro
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85 views4 pages

Jensen CV Present

The document contains Jensen Castro's resume, including his contact information, career objectives, skills, work experience, personal information and references. Jensen has over 10 years of experience in customer service, technical support, sales, graphic design and online businesses. His most recent role was as a virtual assistant for a real estate company providing technical support, graphic design, landing page creation and other services.

Uploaded by

jensen castro
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Jensen D.

Castro
11 King Constantine Street, Kingspoint Subdivision,
BagbagNovaliches, Quezon City
09361637461
[email protected]

____________________________________________________________
____________________________________________________________

Career Objectives

To secure a position where by hard work, dedication and the ability to


acquire new skills will advantage any company I work for.

Skills
Account and Data Management
Expert in Technical Support, Customer Service and Sales
Advance knowledge with Email Communication
Graphics Designing(Adobe Photoshop and Illustrator
Landing Page Creation
MS Office User (MS Word, MS Excel, MS Power Point)
Facilitation Skills
Good Interpersonal Skills
Good Communication Skills
Experience in Sales and Upselling
Administrative works
Working Experience

Management Trainee/Graphic Artist/Sales June 2010 to Oct 2010


Goldcars Car Accessories Banawe

Freelance Graphic Artist - Nov 2009 to Present


-Logo
-Photo Editing
-Newsletter
-Poster
-Calling Card
-Facebook Ads

Online Business - 2009 to Present


Selling Car Accessories online

Customer Service Representative Feb 2011 to Nov 2011


Convergys Philippines (Financial Account)
-Handled Financial Account
-Handled Customer's Account
-Did Escalation Calls
-Handled Payments for EBAY

Order Specialist Feb 2012 to Jan 2013


Accenture (Telco Account)
-Processed orders for a Telco Account
-Managed Customer's Account
-Handled Orders for Internet and Phone System
-Data Entry

Technical Support Tier 2 with Sales Jan 2013 to July 2013


VXI Global Q.C. (Telco Account)
-Analyzed and Resolved Technical issues over the Phone
-Handled Internet, Phone and TV issues
-Handled Escalation Calls
-Handled Field Tech Dispatch
Technical Support and Sales Representative- Aug 2013 to Jan 2014
Acquire Asia Pacific (Telco Account)
-Analyzed and Resolved Technical issues over the Phone
-Handled Internet and Phone issues
-Handled Escalation Calls
-Dispatch Field Tech if necessary
-Up-selling products and equipment

Technical Support Tier 2 with Sales


Wipro / Collabera - Sept 2015 to August 2016
Technical Support Representative (Tier2)
-Handled Phone and Internet Issues
-Handled Escalation
-Analyze and Resolve issues over the phone)
-Handled Field Tech Dispatch

Virtual Assistant/Freelance Graphic Artist/Landing Page


Designer/Transcriptionist/Appointment Setter
Home Based Job (Real Estate Company) - August 2016 April 2016
-Troubleshoots Technical issues with Employee's via Remote Access
-Landing Page Creation
-Company Logo/Events Ticket/Greeting Cards/Newsletter Creation
-Photo and Video Editing
-Handled Inbound Calls for inquiry
-Agent Recruiting
-Handled Email Blast
-Handled Expired/FSBO Clients
-Cold Callings/Prospecting
-Transcribe Webinar Audio

Personal Information
Birth Date: Sep 09, 1988
Place of Birth: Manila
Age: 28
Gender: Male
Civil Status: Married
Height: 511 Ft
Weight: 102 Kg
Religion: Catholic
Educational Background

2005 - 2010 (College): Far Eastern University - Manila, Philippines

Bachelor of Science in Commerce Major in Management (BSC)

2001 - 2005 (High School): College of Saint Catherine - BaesaQuezon

City, Philippines

1995 - 2001 (Elementary):KingsMontessori School Kingspoint

Subdivision, Novaliches, Quezon City, Philippines

References
Mark Anthony Macalintal
Service Delivery Manager (HP)
+639178744174

P03 James A. Castro


Policeman QCPD
+639052973226

Gee Jay Ong


Entrepreneur/Colleague
+639054939957

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