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TQM Evolution in A Glance

The document outlines the evolution of total quality management (TQM) in four phases from the early 20th century to modern times. It shows how quality efforts progressed from end-of-line inspections to building quality into all processes, with a shift from appraisal to prevention. The final phase of TQM incorporates planning, doing, checking, and improving into all company operations and processes from beginning to end.

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40 views1 page

TQM Evolution in A Glance

The document outlines the evolution of total quality management (TQM) in four phases from the early 20th century to modern times. It shows how quality efforts progressed from end-of-line inspections to building quality into all processes, with a shift from appraisal to prevention. The final phase of TQM incorporates planning, doing, checking, and improving into all company operations and processes from beginning to end.

Uploaded by

basit111
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TQM Evolution in a Glance

Phase Age of Early 20th World War II US Quality


Craftsmanshi Century Revolution
p
Named Quality Quality control Quality Assurance TQM
measurements

Scope Products Materials Materials Materials


Products Products Products
Production All processes
processes
Action End of line End of line On line Before beginning
point production to
product life

System Appraisal Appraisal Appraisal Prevention


Prevention Appraisal

Function Inspection Inspection Inspection Plan do control


Control Analysis audit
improve
Status Operator Supervisor Quality assurance GM/ vice president
Inspector manager

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