Fintech Outlook For 2017: Presents
Fintech Outlook For 2017: Presents
for 2017
& presents
Trends, Opportunities
& Challenges
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Objectives of the Report
A Synopsis
3
D Snapshot of 2017
17
G Takeaways
37
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A
Synopsis
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FinTech Outlook Report Focus on Payments, Remittance and Blockchain
This paper is intended for readers who want to better understand the dramatic changes that have begun to take placeand that are
acceleratingin the global FinTech landscape. The payments industry which is one of the focus areas of this report has never been
more exciting. The pace of innovation has been shaken the banks (although not dramatically as some media claims), but they have
realized that they need to keep the customer at the center as they go forward and meet her/his needs first. This would also mean that
the infrastructure supporting the payments industrywhich has never been touched uponhas to be transformed. FinTech players
have also given an opportunity to banks to venture where it was prohibitively costly to venture. With the trust of customers and data
available, the banks can take advantage of FinTech disruption and convert it to an opportunity either through collaboration and/or
through becoming very customer-focused or recalibrating their business models.
Payments
The payments industry would be in a transformational state in 2017. The ongoing war with alternate payment
channels will intensify and challenges in emerging markets would force the incumbents to take drastic
measures. Some key drivers would be:
Real-Time Payments: RTP represents a new phase of evolution within the payments industry, with several key features that
differentiate them from current payment methods, specifically speed, value-added messaging capabilities and immediate
availability of transaction status. RTP will provide FIs with the functionality/features to innovate and meet customer demand.
Blockchain: Blockchain has the potential to completely change the financial transaction processing cost model amongst its
various applications. It also enables all processing to be done over a distributed system network or in the cloud avoiding the
usage of costly datacenters or mainframes.
Remittances
Cross-border payments have become a critical part of millions of lives as we have become a more globalized
world. As cross-border payments have become more common, customers of remittance products/solutions are
looking for the most convenient, cost-efficient and transparent options. Digital and mobile-based solutions, new
cost-efficient models in the back-end and even the use of virtual currencies is being tried out by providers.
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B
Primer
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Current State of Payments 2016
Year 2016 is a special one in the payments world where credit card payments have overtaken the cash payments for
the first time.
And we all know that global non-cash transaction volumes have been growing at 8% to 9% every year.
In 2015, global payments revenue was $1.16 trillion, representing 29% of banking revenues. The growth engines are
transaction-related revenue (around 40%) and account-related (around 34%).
Key drivers for the revenue are movement from cash to e-payments and broader financial Inclusion.
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Mature and Emerging With growing non-cash Emergence of specialized Within 10 years, the
economies are moving transaction, alternative mobile payment solutions revenue from APAC
at faster rates fueled by payments are estimated to are growing with technology (Emerging) will surpass
the regulatory account for 59% of all advances and rising North America.
environment, economic transaction methods by 2017. smartphone penetration. Western Europe is
and population growth, Alipay and PayPal continue The value of mobile expected to fall while
migration from cash to to dominate globally as the transactions are expected to Latin America will gain.
non-cash and rise in most prevalent e-wallet reach $117 billion by 2017.
financial inclusion. types.
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Developments in the Payments Space
Innovation in open loop, closed loop and integrated payment apps are augmenting customer and merchant experience.
Payment processing transformation acting as a key to meet the next-generation payment methods.
Growth of RTP across the globe is providing FIs with the functionality and features to innovate for the future.
Digitization of payments lies at the top of agenda for all market players. End-to-end customer experience that maximizes security,
reduces complexity and provides a compelling value add would be the winner.
Contactless
Payments on the Rise
Contactless spending is expected
Alternate Payments Mobile Wallets
to continue to increase in a
number of markets.
Emerging as threat to the The Apple, Android and Samsung
traditional issuers. Contactless ticketing adoption in Pay eligible/user populations are
2016 will be driven by the becoming more mainstream.
Consumers adopt mobile
following key markets; Asia
commerce experiences, not just Merchants are realizing that
(including Japan, China, Hong
another payment type. mobile pay acceptance is a driver
Kong and Taiwan), Russia,
to merchant selection whether
Visa and Mastercard are creating France, Spain, the Netherlands
users are shopping in-store, in-
easy on-ramps for issuer wallets. and Italy.
app or on the web.
This is expected to give NFC
ticketing a similar boost to that of
the retail sector.
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Current State of Real-Time Payments 2016
There are currently 18 countries live with RTP systems, 12 countries that are exploring/planning/building, and an
additional block of 17 countries that are exploring through a pan-Eurozone initiative.
ISO 20022 is seen as a way to improve payments efficiency, to create a common, level playing field.
In the United States, the Federal Reserve Board has called for the implementation of a safe, ubiquitous, faster payments
capability and The Clearing House has announced that it will create a national RTP system.
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Current State of Remittance 2016
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Current State of Remittance 2016
Big cash-to-cash players wary of Cherry-picking specific corridors Market share increasing rapidly
cannibalization Leveraging ethnic market loyalty Generating the biggest flows towards
Look to retain end-to-end control of mobile money services
the service
~ 85% Cash
~ 12% Bank
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Current State of Blockchain 2016
Awareness of Distributed Ledger Technology (DLT) Rising of Etherium The digital currency ether has been
generating substantial visibility, a development that could draw
has grown rapidly, but significant hurdles remain in
attention and trading activity away from bitcoin.
large-scale implementation.
R3 completes biggest-ever trial of blockchain solutions with 40
Digital identity is a critical enabler to broaden
banks.
applications to new verticals; digital fiat (legal
tender) has the ability to amplify benefits. Debate emerges over speed of blockchain adoption will major
changes take place soon (e.g. within two years) or 510 years
Applications of DLT will differ by use case, each away?
leveraging technology in different ways.
Corporate
Repos Swaps Insurance
Bonds
Areas of
Focus
System Trade
Payments Settlement
Interoperability Finance
Implementation of the blockchain technology as real business is curbed by the very benefit that if offers.
The technology is developed for mass adoption (with all stakeholders involved) and has no use without it.
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Current State of Blockchain 2016
Global Bank
24+ countries currently Interest Experimentation 80% of banks predicted to
investing in DLT initiate DLT projects by 2017
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C
Constellation
The Emerging Technology and Market Forces
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Key Technologies Shaping FinTech
Cloud
FinTech are major adopters of the cloud services. Apart from scalability
and cost benefits, cloud service providers also help FinTech startups
build compliant IT Infrastructures.
Cloud
Technologies Omnichannel
Banks are looking to integrate their multiple digital channels into an
omnichannel customer experience and leverage their existing customer
Omni relationships and scale.
Channel
APIs
The incorporation of application program interfaces (APIs) enables third
parties to develop value-added solutions and features that can easily be
integrated with bank platforms.
IoT
Big data, AI & Cognitive
The growth of digital universe across industries has led to the Big Data
revolution. Some of the areas in financial services that are seeing major
overhaul include credit scoring, customer acquisition and retention, risk
management, investment management.
APIs
Another growth segment has been cognitive sciences. The explosion of
data availability and lowering data storage costs has led to better
Big data, AI customer behavior models built utilizing machine learning, artificial
intelligence and natural language processing techniques.
&
Cognitive IoT
The IoT focus for financial institutions has been on products. The most
important business process improvement is tailoring their products and
services for customers. From recognizing customers who step into a
branch, to customers who favor drive-through banking to pay for
products at places like restaurants and gas stations while in their car,
have all been possible with IoT technologies.
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What's Next From a FinTech Perspective?
Banks have recently begun to leverage technology to improve processes, customer experience and security.
There has been a convergence of banking and FinTech, especially since both are evaluated on the same metrics by regulators, investors and
consumers.
This trend will continue in 2016 as the difference between traditional banking and FinTech disruptors gets blurred.
API Based
API-based financial services are on the rise. In fact, APIs are the main reason that startups are able to build their products f aster.
Open APIs enable developers to build customized applications that cater to users across the board.
As FinTech startups continue to benefit from open APIs, banks are also waking up to the fact that offering an open API is the way to
engage and retain their digital customers.
Wearables
The demand for wearables such as smartwatches and smart fitness wristbands has escalated substantially over the last few years.
In fact, many financial institutions have displayed a deep interest in wearable technology.
About 82% of financial professionals believe that smartwatches will facilitate financial transactions in the future! Whats more, 72% of
these professionals have wearable applications on their three-year road.
Social Media
Twitter has proven to guide and help predict the stock market. Some examples of how tweets can move stock prices include 20%
plummeting of Twitters stock after disappointing quarterly earnings were tweeted ahead of their expected release. On the other
hand, Teslas shares jumped four percent when Elon Musk tweeted about a new product line.
With around 85% of US equity trades being executed by algorithms, the trend of predictive analysis through social media is on ly
going to grow in 2016.
Apart from equity trading, rising social media usage has led to better behaviour profiling of customers, personalization of offers,
security features based on users location, customer service management and other services being adapted by financial institut ions.
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Retail Payments/Remittance Future Market Forces at Work
The world of payments remains in constant flux, reflecting an ongoing rebalancing of power among incumbent banks, digital
giants, financial technology (FinTech) startups, card networks, and of course, consumers and merchants.
Driven by rapid advances and investments in digital payments offerings and capabilities, the global payments landscape is
undergoing a profound transformation.
By 2017, alternative New payment players Shift would have big Two markets emerge:
payments will account for defining frictionless user impact on sources of Developed: Customer
59% of all transaction experience. revenues across market. convenience and front-end
methods. innovation.
Emerging: Financial
inclusion and way to reach
customer innovation.
The threat of disintermediation in the payments industry is both real and imminent
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D
Snapshot of
2017
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Share of Global Revenues in % Terms Is Going to Change Quite a Bit by 2024
2% 2% 2% 2% 3%
3% 3% 3% 3% 4%
8% 9% 9% 9% 8%
10% 9% 9% 9% 8%
100%
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Volume, Value and Total Revenue
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32 34 36 38 99 98 101 105 137
2014 2015 2016 2017 2024 2014 2015 2016 2017 2024 2014 2015 2016 2017 2024
92 8 9 10 11 25 40 45 50 55 109
46 49 52 56
2014 2015 2016 2017 2024 2014 2015 2016 2017 2024 2014 2015 2016 2017 2024
1215 1293 28 31
1090 1145 26
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How Would 2017 Look Like for Blockchain?
About 15% of banks and 14% of financial market institutions intend to implement full-scale, commercial blockchain solutions
in 2017.
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How Would 2017 Look Like for Cross-Border Remittances?
500 0%
2015E 2016F 2017F 2018F
400 -5%
300 -10%
200
-15%
100
-20%
0
2015E 2016F 2017F 2018F -25%
Regions 2015E 2016F 2017F 2018F Regions 2015E 2016F 2017F 2018F
World 581.6 603.2 626.4 651.3 World -1.7% 3.7% 3.8% 4.0%
Developing Countries 431.6 447.9 465.7 484.7 Developing Countries 0.4% 3.8% 4.0% 4.1%
East Asia and Pacific 127.0 131.0 135.5 140.3 East Asia and Pacific 4.2% 3.2% 3.4% 3.6%
Europe and Central Asia 34.6 36.3 38.3 40.3 Europe and Central Asia -20.3% 5.1% 5.4% 5.2%
Latin America and Caribbean 66.7 69.3 71.9 74.6 Latin America and Caribbean 4.8% 3.9% 3.8% 3.8%
Middle East and North Africa 50.3 51.6 53.0 54.5 Middle East and North Africa -0.9% 2.6% 2.7% 2.8%
South Asia 117.9 123.3 129.3 135.8 South Asia 2.0% 4.6% 4.9% 5.1%
Sub-Saharan Africa 35.2 36.4 37.7 39.1 Sub-Saharan Africa 1.0% 3.4% 3.7% 3.7%
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How Would 2017 Look Like for Cross-Border Remittances?
will In All
Cross-border remittance revenue
INCREASE Regions
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How Would 2017 Look Like for Cross-Border Remittances?
$$
The titans (WU, Moneygram, likes) of the cross-border money transfer market, with a ~15%
worldwide market share, are being challenged by multiple well-capitalized upstart companies targeting
the
$582-billion remittance market.
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How Would 2017 Look Like for Real-Time Payments?
The emergence of innovative real-time payment services is having a transformational impact on the underlying payment
systems.
Interoperability and efficiency gains are key aspects for both FIs and regulators.
Adoption of ISO 20022 would be a trigger point for faster adoption of real-time payments.
United States
Big banks in the US have a growing sense of urgency that they are behind and getting. Testing for real-time
payments should go live toward late 2017. US real-time payments initiatives are ambitious and focused on
ubiquitous payments, with the top 24 US banks accounting for 60% of the industry. Of course, the real challenge is
reaching the entire financial ecosystem, which encompasses 14,000 financial institutions in the US.
Europe
The real-time payments services in the Single Euro Payments Area that was created by the European Payments
Council has goals to be in place on that timeframe.
SWIFT announced a global initiative designed to use its existing global network of correspondent banks
to enable same-day payments between businesses anywhere in the world.
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E
Incumbents
and Startups
Opportunities & Challenges
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Key Opportunities for Startups
where banks
have failed. Customer centricity is fueling disruption:
FinTech is riding the waves of disruption with solutions that can better
address customer needs by offering enhanced accessibility,
convenience and tailored products.
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Key Opportunities for Startups
FinTech Addressable
Region Segment Total Market Examples
Potential
Payments & $110 billion
Global $1.1 trillion (revenue) Stripe has processed an
Remittance (revenue)
estimated $20 billion in
payments volume in 2015.
Consumer $91.5 billion $15.5 billion Adyen & Braintree both
Payments (revenue) (revenue) processed $50 billion each,
United States (payments volume in 2015).
Consumer $3.8 billion $950 million TransferWise: An estimated
Remittance (revenue) (revenue) $6.6 billion transferred in 2015.
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Key Opportunities for Incumbents (Banks)
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Key Challenges Faced by Banks (US)
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Key Challenges Faced by Startups
While FinTechs have been quick to move ahead on the technology innovation and customer relationship, they have huge
disadvantages in terms of retail presence (channels) and regulation/compliances. The other key handicap would be brand/trust
and data which is critical for scaling up.
Regulatory
Organizational
Loyalty/ Infrastructure
Retail Knowledge of Operational Technology
Customer including Legislative Brand
Presence Money Movement Infrastructure /UX/UI
Relationships Influence &
Infrastructure
Bank/FI Profile Compliance
Top 10
BofA, Wells, Citi
Regional
Banks
Suntrust, BB&T
Credit Unions/
Community
Banks
Online/ mobile
only Banks
CBW, MetaBank,
Ally Bank,
Synchrony
FinTech ? ?
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F
Game Theory
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Winners (and WAR) or Coopetition (and Cooperation)
Many banks are realizing that they need to act and are planning their future
actions to partner or compete with startups.
Innovation is at the top of the strategic agenda.
A clear intent to innovate will be important. The sooner banks start working on improving experiences and the farther
they are ready to go, the winners and losers will be separated.
Open Innovation and Open APIs are the underlying drivers for the next phase of growth that banks are set to
explore. This is seen as a natural step forward to embrace the growing need for co-development, reusability and
agile/rapid application development requirements.
The rhetoric around FinTech disrupting the banks is tapering down and giving way to discussion around cooperation and
partnerships.
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What are the ways for Co-operation
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Game Theory Approach for Banks & FinTech Startups Win for All
Banks
Compete Collaborate
Service accessorization
Collaborate
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Examples
Creating Capabilities
BNY Mellon and several other banks are
Working Together working with the digital payments company
Early Warning to automate business-to-
London-based TransferWise, the consumer (B2C) payments without requiring
money transfer firm valued at $1 their business customers to store and maintain
billion, has integrated its service into consumer banking information (e.g., transit
the smartphone app for LVH, routing and account numbers). Banks can offer
Collaborate Compete
Estonia's largest bank. this solution to their business clients who need
to make payments to consumers who hold US
BBVA Compass teamed up with the bank accounts.
online investment company
FutureAdvisor, with the hopes of
reaching a new segment of customers
with an appetite for lower-cost
automated advice. Again, this kind of Co-Exist
tiered offering robo-algorithms,
supplemented with personalized
human guidance at a higher price
depending on customer requirements
is intended to expand and enhance, Finding Niche
rather than replace, banks current Startups like Lending Club and Square are
services. growing into billion-dollar businesses overnight,
and they have the potential to become mini-
banks in their specialized areas within the next
five years. These new companies are
attempting to scale their core businesses with
other diversified offerings. Venmo, for example,
is a free digital wallet that has opened the door
for merchants to use their credit facilities.
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G
Takeaways
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Takeaways
Takeaways
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FinTech 1.0 to 3.0 ..
FinTech
FinTech 2.0 based innovation
2.0 starts when incumbent players in
the market were trying to leverage
their considerable resources to
remain competitive amongst
At the end of 2008 financial crisis,
new regulations and changing
FinTech startups. Everyone from American
consumer demands began to Express to Bank of America now
have innovation centers where
emerge as the world tried to pick
up the pieces of the great
1.0 they try to foster the startup
recession. mentality while leveraging their
These changes made certain established brands and
lines of business significantly less infrastructure.
profitable for banks and other The challenge, of course, is that
financial institutions, creating an no matter how hard they try,
opening for tech-enabled startups incumbents can never match the
and brought up FinTech 1.0 to agility and risk appetite of
step in and fill the void. This startups. Corporate politics,
coupled with the changing changing strategies, and an
demands of consumers and the overwhelming desire to protect the
democratization of big data, led to brand serve as hindrances to
a FinTech renaissance of sorts. innovation.
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