ON-THE-JOB TRAINING

at
Maxs Restaurant

In Partial Fulfillment of
the Requirements for
BSHRM

Submitted by:
Erica Rose R. Omolida

Submitted to:
Mrs. Emmalie Cunanan

May 30, 2017

Maxs Restaurant's beginnings started in 1945, after World War II. Maximo Gimenez, a

Stanford - educated teacher, befriended the American occupation troops stationed at

Quezon City. Because of this friendship, the soldiers regularly visited Maximo's nearby

home for a drink or two. Later on, the troops insisted that they pay for their drinks. This

prompted Maximo to open a cafe, where the troops could enjoy food and drinks.

The cafe initially served chicken, steak and drinks. Maximo's niece,Ruby, who managed

the kitchen, created a special recipe for chicken that became an instant favorite for the

GIs. Soon, the Filipino public heard about the delicious chicken-tender, juicy and crispy-

and they came too! Maxs Restaurant was born.

Over the years, Maxs Restaurant's popularity grew and it became known as "the house

that fried chicken built." It has expanded in Metro Manila, Southern and Northern

Luzon, Cebu, and to California and other places in the United States. It has also

expanded to Canada. It will soon open restaurants in other countries as well.

I believed that experience is the best teacher and experience is the edge of each
individual person. At first Im a little burdened about my OJT, because dealing with
someone that I don't used to be with is one of the hardest thing to do for me, because
of takes time for me to be comfortable with someone but Max's is the restaurant who
gave me an opportunity to do the path that I must go through, The first task that I
need to do is to choose between kitchen and dining, and I chose dining because Im a
little good on it and I think, it would be my comfort zoned soon, Since Ive
experienced to be one of the server two times on school purpose and I even
mentioned it on my interview day to sir Carlo the manager of Max's,
The first day is a bit tough for me because I had a lot of things to fixed on, like
my hair, stockings and etc. and also we need to familiarize the menu, so on my first
day We're in the conference room while memorizing the menu and also the code of
each dishes with my friend Kate and 3 of my co-OJT's, We only glimpsed them
through the window to find out how dining work turns out, well My first day isn't a
productive day of mine, We sat all day and a bit observed, just blankly staring at the
front door and after that we went home, okay maybe my second would do, My
second day, I woke up early maybe 7:00 am in the morning and my duty is 10:00 am,
Upon arriving one of my edge is my house due to walking distance only so it's not
giving me a hard time because of easy transportation, just going for a walk daily, to
be honest Im a little bit nervous since it's my first time to be on the floor and to learn
how to greet people with a smile at the front of Max's, So it's vital to be familiarized
myself to the 7 sequences of max's, We it's all about hospitality, I did greet all people
who went in or out, inviting them and saying thank you and to come back again in
able for them to feel good and welcome, since it is the first of my productive day at
max's, I went through a lot of hard things since it is the first learning process, like
sore muscles, my back felt sore or should I say during and after I worked I was sore
all over, It isn't an easy day for me even the next day, We have to wear heels and
stand up for 8 hours which is not easy, but I need to bear with it even though it hurts a
lot. Wearing unusual dress or uniform that Im not used to, makes me uncomfortable,
well, being a server is not an easy work, we need to look beautiful so we need to wear
make up like red lipstick, powder, blush on and etc. and also we need to look neat so
we need to tied up our hair so we need to use some vitress and gel to stays our hairs
position, and one of the hardest thing that Ive been through for being a greeter in my
first try is to get the attention of the guess, inviting them while walking away in front
of Max's, some of them ignored me and some of them gave me a nice smile too, It's
really awkward since Im not a shameless type, so some culture shock happened to
me but I immediately want to get rid of it so Ive learned how to used too, Every day I
really want to go home immediately because it is really tiring, as the day passes even
the sore fades away and with those efforts, I open the door of my new beginning,
Yes... Im nervous but I have to get use to this, and I think every day, I need to cheer
myself with lots of energy, honestly I don't want to lie, I don't do such things, and I
feel lost every day and feels like there's nowhere that I can discover the real me, every
night, touching around my chin , I look at myself in the mirror and say "Are you the
Erica that I used to know", I guess, It's time to let things go, even worries, reflections,
agonies, fears and the responsibility of being a server that I should bear and used too,
and to comprehend the different of something that I have to do and that I want to do,
so Ive learned how to love my work, and it feels like serving people makes me happy
too, but there's no easy in life we need to go through happy and even bad situation,
Ive got some costumers complaint too, since it is inevitable to happened, well my
first complaint is about table reservation, Two old man got mad on me because I
made them sit on the wrong table which is already reserved, but they didn't inform me
and there's no sign too, so for me it wasn't my fault, but I am the one who get scolded
by them, I didn't want to burst into tears during that time, I kept on smiling, kept on
saying sorry and explaining but it didn't make sense at all because for their perception
they are the right one.
 My nerves are racking, my hands are trembling, and I felt really down that time,
but I just kept on smiling and greeting people and suddenly I felt my tears around my
eyes but I didn't let it down, I must be strong but behind my helpless smile, there's
exactly the other half of myself that wants to spread out my suppressed feelings and I
couldn't help it, the next complaint is about wrong order they were nice to me, it
happened because of poor communication, I did repeat order but they didn't listen to
me clearly, they still got mad a little and they wanted to talk to our manager, because
they also had a problem of some food that the kitchen served, I really feel bothered
that time because Im seeing myself as a burden for them, No space for myself and it
feels like Im walking on ice and the battle over my anxiety and feelings with a deep
sigh made me more scared. Ive got a little trauma of taking order that time, but I just
keep to popped on my mind that I must conquer the fears and I shouldn't put myself
in the jail of envy and bitterness, It seems like I am one of the lost stars who tried to
light up the dark and I won't bring myself sorrow and I won't have me upsetting
myself
either, Well when there's a bad time, there's a good time too, of course I gained a
lot of friends that I can rely on, since I couldn't fill it up alone, Im so lucky to have
them, and I will never forget them till the end of time, besides that Ive made friends
too with costumers, I experienced different schedule too, which is opening and
closing, I honestly like opening better than closing, but if I have no choice, when Im
in closing schedule, I made some benefits for that, like the close light and dark place
that we need to go through while walking out of the mall, and the whistle of guard
then all light will started to off automatically, I know it's childish but it's giving me an
ease and happiness because it is the sign that we need to go home, and also the WIFI
of max's that's really helpful, and while writing this Im starting to reminiscing those
happy memories that I had left in that restaurant and Im starting to miss it too, Like
time-in and time-out and our break, We always ate at "karendirya" or canteen and
sometimes Mcdo, we have 1 hour break only, but it can relieved too. I have a worst
first opening that happened, Since it's my first opening, Im really excited because
finally, I will going to experience how to went home early, and Im the only OJT in
opening because the others were absent, it's hard too, because Im still naive and I
don't know what opening does come, it still early since it's 8:00 am and the official
opening of mall is 9:00 am, I don't really know what to do that time, I need to help
somehow, I went to bathroom but the tiles of bathroom were still wet, so my shoes
cause dirty dust on the tiles, It's troublesome if I let it, so I took some tissues and I
wiped it by myself but every step I took the further it dirt, so Ive took a time inside
of the bathroom, then there's two event of baptismal event that day, so the dining area
and conference room weren't available, so every costumer who wanted to eat I need
to pleased them to eat outside because of that, gladly they understood, so 8 am to 10
am, Im the greeter, seater, and server as well because Im the only one available, I
thought my body that day will turned into pieces, and when also that day some of the
costumer ordered to me and after that they canceled some so it's bound to push
order, another problem and down moments again, this is a lot to take in. Im really
tired on that day, because I need to push some of push item , I pushed one but that
push item doesn't belongs to me, but it's okay still I helped out, Even though Ive
been through some of costumer complains and down moments as well, I just keep on
cheering up myself to conquered all those negative things and Id always look for the
bright side, because I am the only one who could fight for my fears, so it would never
let me down again because Im trying to fix any defects and become more perfect.
throughout, my OJT was hard and fun, I can't imagined, the month goes by, the
month comes around, and after that I will walk on the same path again and again, I
had a lot of experience to treasure, a lot a knowledge to used, negative makes you a
better person and positive makes you even more, and I discovered myself that seeing
your customers happy makes you happy too and Im starting to like it even more.
Even though Ive been through some of costumer complains and down moments
as well, I just keep on cheering up myself to conquered all those negative things and
Id always look for the bright side, because I am the only one who could fight for my
fears, so it would never let me down again. One of my edge is my house due to
 walking distance only so it's not giving me a hard time because of easy transportation,
just going for a walk daily,

Assessment of the OJT/Practicum Program

A. New knowledge, attitudes, and skills acquired

Knowledge

I gained a lot of knowledge especially when it comes to hospitality, since I've been a
server in real situation at that max's restaurant, on how we treat people and serve them
well and also the commitment, multi-tasking that I've been through, how to manage
costumers complaint through patient, work hard and understanding.

Attitudes

I learned how to be patient, to be more hospitality, and how to conquer my shyness.

Skills

How to be a decent one in front of a costumer, how to communicate well, and very
hospitality.

B. Theories actually seen in practice

Many values Ive been learned in dinning. In how to handle the guest properly, because

they are all not the same, they different kind of attitude, so must be careful, to handle

them, be open minded to face it them. Always careful to serve the food, so that we not

commit a mistake, and there is no complain to the company. Im so thankful of many

times in serving the food, I not commit mistake.

Problem I encountered is during our CAYC that we have so much customers and we

dont really know which will do first assist guest while theyre asking for order. But you

have to pass it on order taker. And they asking for bill and Follow up order that leading

to them to get angry.