ZTE USB Modem

User Manual

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 Copyright 2008 by ZTE Corporation
All rights reserved.
No part of this publication may be excerpted,
reproduced, translated or utilized in any form or by
any means, electronic or mechanical, including
photocopying and microfilm, without the prior written
permission of ZTE Corporation.
The manual is published by ZTE Corporation. We
reserve the right to make modifications on print errors
or update specifications without prior notice.
Edition 1st edition, Dec 2008

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 Contents

1 Modem Introduction....................................................5
1.1 Introduction....................................................... 5
1.2 Warning and Notice ........................................ 5
1.3 Applicability Scope ......................................... 6
1.4 System requirements ..................................... 6
1.5 Functions ........................................................... 7
1.6Specification ...................................................... 7
2 Installation .....................................................................8
2.1 Outline and Part Introduction...................... 8
2.2 Software Installation...................................... 8
2.3 Hardware Installation .................................... 9
2.4 Run the Application Software ................... 11
2.5 Hardware Uninstall ....................................... 11
2.6 Software Uninstall ........................................ 12
3 Functions & Operation .............................................13
3.1 Interface introduction.................................. 13
3.1.1 Main Interface .......................................................13
3.1.2 Description of Mini Icons .....................................14
3.2 Connecting Internet...................................... 15
3.3 SMS .................................................................... 15
3.3.1 Read SMS .............................................................16
3.3.2 Create new message ..............................................16
3.3.3 The SMS box Operating Guide .............................17
3.4 Phonebook ....................................................... 17
3.4.1 Creating a new contact ..........................................17
3.4.2 Modifying contacts................................................18
3.4.3 Deleting contacts...................................................18
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 3.4.4 Sending SMS to a contact .....................................18
3.4.5 Searching for a contact..........................................18
3.5 Settings ............................................................ 18
3.5.1 Connection ............................................................19
3.5.2 Selection................................................................19
3.5.3 Preference..............................................................20
3.5.4 SMS Settings.........................................................20
3.5.5 Sound ....................................................................21
3.5.6 Security Settings....................................................21
3.6 Data Record .................................................... 21
3.8 MicroSD card .................................................. 21
3.9 Help.................................................................... 21
4 FAQ & Answers ...........................................................23

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 1 Modem Introduction
1.1 Introduction
Thank you for using ZTE USB Modem.
To guarantee the modem always in its best condition, please
read this manual carefully and keep it for further use.
The pictures, symbols and contents in this manual are just for
your reference. They might not be completely identical with your
modem. We operate a policy of continuous development. We
reserve the right to update the technical specifications in this
document at any time without prior notice.
The ZTE USB Modem is a type of multi-mode, 3G modem,
suitable for GSM/GPRS/WCDMA/EDGE/HSDPA network. It
adopts USB interface which provides an easy interface to laptop
and desktop PC. With the GSM/ GPRS/ EDGE/ UMTS/ HSDPA
mobile network, it can help you carry out SMS, data service and
will help you break away from the limit of time and zone, and
realize wireless communication at any moment everywhere.

1.2 Warning and Notice

To the owner
Some electronic devices are susceptible to electromagnetic
interference sent by modem if inadequately shielded, such as
electronic system of vehicles. Please consult the
manufacturer of the device before using the modem if
necessary.
Operating of laptop and desktop PC and modem may
interfere with medical devices like hearing aids and
pacemakers. Please always keep them more than 20
centimeters away from such medical devices when they are
turned on. Turn the modem off if necessary. Consult a
physician or the manufacturer of the medical device before
using the modem.
Be aware of the usage limitation when using a modem at

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 places such as oil warehouses or chemical factories, where
there are explosive gases or explosive products being
processed. Therefore, turn off your modem if required.
Dont touch the inner antenna area if not necessary.
Otherwise it will affect your modems performance.
Store the modem out of the reach of little children. The
modem may cause injury if used as a toy.
Modem
Please use original accessories or accessories that are
authorized. Using any unauthorized accessories may affect
your modems performance, and violate related national
regulations about telecom terminals.
Avoid using the modem near metallic structure device or
establishment that can emit electromagnet wave. Otherwise it
may influence receiving signals.
The modem is non-waterproof type, please keep it dry and
store in shady and cool place.
Dont use the modem immediately after a sudden
temperature change. In such case, it will produce dew inside
and outside the modem, so dont use it until it becomes dry.
Take the modem carefully. Dont lose, bend or cause it struck.
Otherwise it will lead to destruct damage.
No dismantling by non-professional and only qualified
maintainer can undertake repair work.

1.3 Applicability Scope

ZTE USB Modem supports the present mainstream types of
laptops and desktop PCs, such as HP, IBM, Toshiba, Lenovo,
Dell, Founder, etc.

1.4 System requirements

Operating System
Windows 2000(SP4) / XP(SP2/3) / Vista SP1
Configuration (Recommended):
CPU 500MHz Pentium or above
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 Hard Disk 30M or above
RAM 128M or above
The performance of the modem may be influenced if
configuration is under the recommended requirement.

1.5 Functions
Functions: SMS service, data service, applied management,
data concurrence, support MicroSD card, etc.

1.6Specification
Interface Type USB 2.0 high speed
Systems supported Supports most types of laptop and desktop PC.
Operating systems Windows 2000, XP SP2, Vista
supported Apple MAC OS X 10.3, 10.4, 10.5
Functions SMS service, Data service, Applications
management, Data concurrent, support
MicroSD card, etc.
Network Standards HSDPA/UMTS/EDGE/GPRS/GSM
UMTS: 384Kbps UL
Transmission
HSDPA: 3.6Mbps DL

Temperature Storage: -20C ~ +65C

Operation: -10C ~ +55C
Dimension 69 mm x 26.5 mm x 12 mm
Weight About 30g
T-Flash Capability Support up to 4G microSD

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 2 Installation
2.1 Outline and Part Introduction

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4

1 Indicator
It indicates your modem status.
2 Memory card slot (MicroSD card)
It is where you insert memory card (MicroSD card).
3 Modem cap
It helps your modem USB port when it is not used.
4 SIM/USIM card slot
It is where you insert the subscriber identity module/UMTS
subscriber identity module (SIM/USIM) card
5 USB port

Connect your modem to the laptop or desktop computer.

2.2 Software Installation

The system will automatically detect and recognize the
new hardware and display the new icon in the desktop
status bar, indicating that the computer and the USB
Modem have been connected properly. After a few
seconds, the system will launch the installation
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automatically.
The following steps show the installation process.
Click on the drop-down button to choose the setup
language, and click OK.
Click Next to continue.
Read the agreement carefully. If you agree, choose I accept
the terms of the license agreement, and then click Next.
Select the folder that you want to install the software, and
you can select a different location by pressing Change, then
click Next.
Wait a minute and click Finish to complete the installation.

NoteIf the system does not launch installation automatically,

you can run the installation program in path of My Computer
ZTEMODEM Install.exe. If you have problems with
installation after the upper operation, please contact youre your
service provider.

After the installation, select the Start Programs and there

will be a ZTE Join Air program groupwhich includes Join Air
and Uninstall. There will be a Shortcut icon on the
desktop.

2.3 Hardware Installation

1) Insert the SIM/USIM card into the USB modem
To install SIM/USIM card
z First take down the modem cap, then the USB connector is
visible.
z Pull the plastic socket above the USB connector out.
Note: Do not pull the USIM socket rudely for the socket is fixed
with the modem. Otherwise the socket will get damaged.
z Then insert the SIM/USIM card into the socket, here make

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 sure that metal contact area facing to the modem.

z Insert the plastic socket into the modem. You can hear a
click when the SIM/USIM card locks into place.
To Remove the SIM/USIM card from the USB modem
z First take down the modem cap.
z Pull the plastic socket slightly, and you can hear a click
when the SIM/USIM card gets unlocked.
z Take off the SIM/USIM card.
2) Install the microSD card into the USB modem:
Install microSD card in the USB modem, if you want to use it.
Insert the microSD into the microSD slot from the side of the
modem, the following picture indicates the correct inserting
direction.

The driver of the microSD card will installed automatically when

the modem driver is installed.
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3) Connect the USB modem to your PC:
z Plug the USB modem into your computers USB port and
ensure that it is tightly inserted.
The OS automatically detects and recognizes new hardware
and starts the installation wizard.

2.4 Run the Application Software

After the modem is correctly connected, click the Start
Programs ZTE Join Air Join Air menu on the laptop or
desktop PC to run the application software.
Or double click the shortcut icon to run the application
software.
After modem initialized, the standby icon appears in the
taskbar, the modem can work properly. Double click it to popup
the main interface.

2.5 Hardware Uninstall

Close the software application then remove the hardware
following the procedure below.
- Firstly click the close menu, and then click OK to
close the software.
- Now you can safely remove your USB Modem.
When you use a MicroSD card in the modem:
- please left click the icon in the Windows system
tray bar. A pop-up menu indicates the USB devices list.
- Select Safely remove the USB disk which is relevant to
the MicroSD card.
Pull off the USB cable directly, if you want to disconnect the
modem from the laptop and desktop PC.

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2.6 Software Uninstall
Close the application program before the software uninstalls.
Click Start Programs ZTE Join Air Uninstall menu on
the laptop or desktop PC. And follow the system prompts to
complete the application software uninstall.
Click Yes to confirm uninstall of the software.
Click Yes according to the indication, then the system
begins to uninstall programs.
Wait a minute and click Finish to complete the application
software uninstall.

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 3 Functions & Operation
3.1 Interface introduction
3.1.1 Main Interface
The whole interface is divided into four parts. Related functions
can be executed by operation in the related areas.
1. System information area:
Show the system status and different kinds of tips.
Icon Explanations
The icon indicates the network signal intensity.
There are 6 stages from none to the strongest.
The icon indicates the current network type, i.e.
EDGE or GPRS, HSPA service.
2. Internet information area:
This area indicates the name of the current service providers,
device condition and connection information.
3. Functional button area:
There will show various function button icons. Select different
function button and it will carry out corresponding operation.
SMS: Send SMS or read SMS.

Phonebook: Save and view the different information of the

contacts.

Settings: Set normal relative information for the modem.

Data Record: Show connection information.

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 Connect: Connect to the Internet.

4. Main menu button area:

Click on the drop-down button, and select the following menu:

Log: The records of software operation.

Diagnostics: Show you the hardware information, operational
information and network settings.
Help: Enter the USB modem software help.

3.1.2 Description of Mini Icons

When click the mini button, the software will minimize as an icon
on the system taskbar. If connected to the Internet, the
minimized software wont influence the download of data or
receiving SMS. When the application window is minimized, the
system icons will display on the taskbar. Double click the icon to
resize the display.

1. Taskbar Icons Description

The USB Modem is ready to connect to Internet.

The Internet is already connected.

2. The uses of Tray Icons

Right click the tray icon to popup the operation menu:

Log: The records of software operation.

Diagnostics: Show you the hardware information, operational
information and network settings.

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Help: Enter the USB modem software help.
Exit: Close the software and stop the modem from working.

3.2 Connecting Internet

You can browse web pages after you have accessed to Internet
with the help of modem, you can also receive SMS when surfing
in the Internet.

Click the Connect button . Then the system will research

available network automatically. You can click Cancel button
to cancel connection.

When connected, the internet information area will show data

amount, connected time, and active IE browser. Then you can
access internet and receive email etc through network.

You can click Disconnect button to stop the connection when

the Connect 'button becomes Disconnect button.

3.3 SMS
Note: To ensure that the SMS can be used properly, at first, you
should setup the correct SMS center number. Refer to section
3.5.4 SMS Settings.
Click the SMS icon to switch to the SMS interface and it
will show the number of messages in the inbox, sentbox and
draftbox of PC and SIM/USIM card. The user can click icons of
Inbox, Sentbox, Draftbox to enter relative interface.

Inbox: Save the received messages.

Sentbox: Save the successfully sent messages.
Draftbox: Save the editing SMS which havent been sent. The
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drafts can only be saved in computer, not SIM/USIM.

3.3.1 Read SMS

Click the Inbox button on the main interface, and click a
message to read this SMS.

When you receive a new SMS, the system will pop-up prompt
dialog box.

3.3.2 Create new message

Click New button to input the recipients number and content.

The recipients number can be input directly or by entering the

phonebook to select one/more/group records.
The recipients amount can be one or more. Please use ; to
separate recipients.
The SMS content can include 160 individual English characters
(including English symbols). On the interface, there will show
total characters and the number of sending message.

Click Send, the prompt screen will appear on the interface.

Select OK, and then the edited short messages will be sent.
After sent successfully, the SMS will be saved into sentbox
automatically. If send fails, it will be saved to the draftbox
automatically.

Send SMS while browse the web:

When surfing the Internet, if your network supports, you can
send short messages at same time. Click SMS button icon,
enter the short message interface to send short messages
normally.

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3.3.3 The SMS box Operating Guide
Enter any of the Inbox / Sentbox / Draftbox to execute the
following functions:

z Reply: Reply short message to the sender (which is only

available in the Inbox).
z Forward: Send the short message to other recipients
(which is only available in the Inbox).
z Save Num: Save the sender number obtained from the
message to the phonebook.
z Move: Change the saving location of the selected
message. Move this message from PC to SIM card or
from SIM card to PC. (Can not use in Draftbox)
z Delete: Delete the selected short messages.
If you want to select several messages, you can use the Ctrl or
Shift key to execute multi-choice, and left click an item to add
to selection.
New message can not be received when the SIM/USIM card is
full of short messages (Different SIM/USIM cards have different
capacities), the system will indicate the inbox is full and ask
users to clear the inbox at USIM/SIM card side, while new
message can not be saved.

3.4 Phonebook
Click Phonebook icon to access to the phonebook
window, the phonebook information can be saved in the PC or
SIM/USIM card and you can choose the saved position. Each
record includes contact name, mobile phone number, family
phone number, office phone number, email and the group name
which it belongs to.

3.4.1 Creating a new contact

1) Click New to add new contact.

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2) Select save position to decide where you want to save your
contact, PC or SIM.
3) Enter the name, telephone number, Email address,etc. Then
click OK.

3.4.2 Modifying contacts

1) Select a contact and then click Edit to modify.
2) After the modification, click OK.

3.4.3 Deleting contacts

Select one or more contacts and then click Delete.

3.4.4 Sending SMS to a contact

1) Select one or more contacts and then click SMS.
2) You will access in the writing SMS window automatically, the
selected contact mobile phone numbers will be listed in the
receiver column.
3) Enter the contents of the message and then click Send.

3.4.5 Searching for a contact

1) Enter the search conditions in the search condition blank.
2) Click Search to begin searching.
3) The searching results will display in the contacts window.
3.5 Settings

Click Settings icon to switch to the settings interface. It

includes: Connection settings, Network Selection settings,
Preference Network settings, SMS Settings, Sound settings and
Security settings.
Note: all the necessary settings have been correctly saved in
your USB modem by ZTE. There is no need to change these
default settings.

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3.5.1 Connection

To ensure that the modem can connect the Internet properly,

you should configure the connection information first.
1. Button description
Add: Add new configuration files.
Delete: Delete the selected configuration files.
Edit: Edit the selected configuration files.

2. Config File
Select Add to add new connection information to the system.
There are two parts of configuration information: Common and
Advance.

The Common information includes: Config File, APN, User

name.

The Advance information includes: DNS, PDP server,

Authentication Mode and PDP Type. If network supports Obtain
server address automatically, the modem can obtain the
assigned IP information automatically. If network does not
support it, you should input the proper address manually. Please
consult the network supplier of SIM/USIM card for all above
information. The configuration information may be various
according to the different network suppliers and network types.

3.5.2 Selection

Automatic: The system selects the network automatically by

the users selected rules and the network status.
Manual: The network is selected by users themselves.

When the Manual is selected, click the Search button to

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research the network. Wait a minute, the supplier list will show in
the windows and which with the available status can be
selected.
Select the network which the supplier is utilized to serve your
SIM and press Apply to confirm.

3.5.3 Preference

Automatic: The system will select the available network

automatically.
UMTS/HSPA: The system will only select the UMTS/HSPA
network.
GPRS/EDGE: The system will only select the GPRS/EDGE
network.

3.5.4 SMS Settings

SMS Center Number: Set the corresponding SMS center

number via the SIM card of the supplier. You must input the
correct SMS center number to use the SMS properly and the
number will be provided by the network supplier. Please enter
the country code before the number.
SMS Validity: Set the time limit for saving SMS in the network
side. (This function needs network supports.)In option 12
hours/A day/A week/The longest period. The default setting is
the longest period permitted by the network.
Default Save Location of New SMS: Select PC to save in
laptop or desktop PC. Select (U)SIM Card to save in SIM card.
State report: When selected, the network will inform you of the
status for the sent messages.

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3.5.5 Sound

You can set Network connect alert, Network disconnect alert

and SMS alert by yourself. These alerts will sound on the PC
side. The audio file supports MP3WAVWMA and MIDI format.
If you select Mute, you cannot hear corresponding alert.

3.5.6 Security Settings

When Enable item is selected, please enter PIN code to use

the modem and you can click Change to modify the PIN code.

3.6 Data Record

Click Data Record icon to check the log of Internet
connection history.
Select start date (in From item) and end date (in To item) on
the top of the Data Record dialog box, the records during this
period will be listed. Select a record which you want to delete,
and click Delete. And you can clear the record(s) by clicking
Clear button.
Note: Data usage is approximate only, please contact your
operator for actual usage.

3.8 MicroSD card

When you use microSD card in the modem, the system will
display the MicroSD card as a removable disk. You can use it
freely. It is convenient for you to check the contents in your
MicroSD card.

3.9 Help
Select Help, and switch to the help interface. Under the help

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topic, you can get the useful information about function of the
software, etc.

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 4 FAQ & Answers
When you meet the following problems in service, please refer
to the following answers to solve it. If the problems still exist,
please contact with your suppliers.

Problem Possible Causes Problem Solving

Description
The system can The system The device will
not run the configuration is appear as a virtual
installation having difficulty CDROM on the
program with the auto-run PCs start menu.
automatically. software. Click on the icon
and start the
autorun.exe. If you
have previously
installed a version
of the program,
please uninstall it
first.
After installation, The system Please install the
the system configuration is driver program
doesn't install the having difficulty with manually. The
driver program the auto-run driver program can
properly. software. be found in
installation folder.
After the device is The system Please open the UI
plugged in, the UI configuration is program manually.
program doesn't incorrect. You can find it on
run automatically. the desktop.

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Problem Possible Causes Problem Solving
Description
After restarting 1. You are in the 1. Change location
the computer, place where there to find a good
there is no signal is no GSM/ GPRS where having
indicated. /EDGE /WCDMA signal.
/HSDPA network
coverage. Such
places include
underground
parking garages,
tunnels, and some
remote rural areas.
2. The device is not 2. Close the device
properly connected. safely as usual, pull
out the device and
reinsert the device
again.
3. The SIM/USIM 3. Remove and
card isn't inserted reinsert the
properly. SIM/USIM card
correctly.
4. The MODEM 4. Adjust the angle /
device is positioned position of the
in such a way as MODEM device or
that adversely its proximity to
affects the devices other electronic
signal reception. devices.

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Problem Possible Causes Problem Solving
Description
When the Device 1. The installation 1. Run the
is being installed, programs of the installation program
the computer MODEM device first then connect
cannot find it. have not been the device. Now
installed properly. install the drivers as
normal in Windows.
2. The device is not 2. Restart the
connected properly. computer, or
reconnect the
device.
3. The SIM/USIM 3. Reinsert the
card is not inserted SIM/USIM card
properly. correctly.
Sent Message 1. The SMS center 1. Your device is
failure. number is incorrect. preconfigured so it
is unlikely that it will
need changing.
However if it is
missing or incorrect
contact your
operator.
2. The network is 2. Try later or move
busy or you are in to an area with a
an area with no stronger signal.
signal.
Date connection 1. You are in the 1. Move to an area
failed. place where there with good signal.
is no GSM/ GPRS/
EDGE/ WCDMA/
HSDPA network
coverage.

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Problem Possible Causes Problem Solving
Description
2. The network is 2. Try later.
busy.
3. The APN in the 3. Check the APN
user configuration in the user
file is incorrect. configuration file in
the "Network
settings".
4. The device data 4. Local network
is corrupted. access or the target
server maybe
experiencing
problems. Retry
data request.
5. The network type 5. Reselect the
has been selected network type
manually, but is according to the
incorrect. type of the
SIM/USIM card.
Connected to the 1. After connection, 1. Check that the
Internet, but it you are unable to APN in the
cannot open any open web pages. configuration files is
website page. correct.
2. IE browser is 2. Upgrade to the
causing problems. new version or
reinstall the IE
browser.

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Problem Possible Causes Problem Solving
Description
3. Your operating 3. Use the
system maybe professional
infected by a virus. anti-virus software
Worm Blaster for to check and
example can affect remove the virus.
upload and
downloaded data
flow, resulting in an
inability to access a
website.
4. You have 4. This happens
connected to an when you are
APN which cannot changing any
connect to the preset operator
Internet. value in the setting
section. Check the
entry and enter the
correct APN from
your operator.

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