Water Purier

&

WITH MINERALISED &

PURIFIED HOT WATER

EXPERT SERVICE
1800-103-2468/1860-500-2468
+91 99410 32468 (Send SMS) or
[email protected]
Monday to Friday: 9 a.m. to 8 p.m.
Saturday & Sunday: 9 a.m. to 6 p.m.
# For calls registered at A. O. Smith Call Centre before 4 p.m. only.
Available only in selected cities. For more details, please call our
1800-103-2468/1860-500-2468 or log on to www.aosmithindia.com

USER GUIDE
Dear Customer,

Congratulations and welcome to A. O. Smith family.

We thank you for the trust you have shown in choosing the A. O. Smith Water Purifier.

A. O. Smith Water Purifier is one of the most advanced RO Water Purifier available in the
market today. It is specially designed keeping in mind todays water quality and your
needs.

Millions of customers all over the world trust A. O. Smith Products for their quality
and workmanship.

Our customer-centric approach manifests itself in many other ways too. If you need any
information or assistance with your Water Purifier, just call us from any phone,
anywhere in the country to our Customer Care No. 1800-103-2468/1860-500-2468.

Please go through this simple and easy to read instruction and installation manual to
get the best out of your A. O. Smith RO Water Purifier.

We once again thank you for choosing A. O. Smith.

Yours Sincerely,
Team A. O. Smith
Contents

Key Features of your A. O. Smith & RO Water Purifier .................................... 01

Pre-instruction literature .......................................................................................... 02
General instructions ................................................................................................. 03
Introduction ............................................................................................................. 04
Product overview ..................................................................................................... 06
Function of indicators .............................................................................................. 08
Water flow ............................................................................................................... 11
Electrical diagram..................................................................................................... 12
Safety precautions.................................................................................................... 13
How to use............................................................................................................... 16
Draining drip tray..................................................................................................... 22
How to maintain your product................................................................................. 24
Troubleshooting....................................................................................................... 25
Technical specifications ............................................................................................ 28
FAQs......................................................................................................................... 30
Warranty terms and conditions................................................................................ 33
Warranty card .......................................................................................................... 37
Service and maintenance ......................................................................................... 38
Disclaimer ................................................................................................................ 39

Whats in the box?

Water Purifier User Guide Mounting Accessories Tube & Connectors

Key Features of your A. O. Smith & RO Water Purifier

PURITY THROUGH 7 STAGE PURIFICATION

7S TECHNOLOGY: Pre-filter + Sediment filter + Pre Carbon filter + Patented Side
Stream RO membrane + MIN-TECH (Mineraliser Technology) + Silver Activated Post
Carbon + SCMT (Silver Charged Membrane Technology). In A. O. Smith & RO
Water Purifier, 100% of the water passes through the RO membrane and Double
Purified by SCMT.

ADVANCE PATENTED SSM TECHNOLOGY (SIDE STREAM RO MEMBRANE)

Suitable for water with low and high (upto 2000 ppm) TDS. Wastes less water and
improves pure water recovery.

RO + SCMT (SILVER CHARGED MEMBRANE TECHNOLOGY)

SCMT is an additional stage of purification to prevent any potential secondary
microbial contamination post RO purification. Double protection ensures purified
and healthy water.

MIN-TECH (MINERALISER TECHNOLOGY)

The MIN-TECH (Mineraliser Technology) adds essential minerals to the water. This
ensures that the water tastes fresh and natural and has balanced pH an essential
requirement for drinking water.

HOT WATER AT A PRESS OF BUTTON

Only RO in India that gives you purified hot water with added minerals at two
temperature choices.

ONE TOUCH DISPENSING

To dispense water instantly at the press of a button. (Only on A. O. Smith )

ADVANCE ALERT TECHNOLOGY

For Sediment + Pre Carbon filter and RO membrane + other filters change.

INDIA'S FIRST RO WITH NIGHT ASSIST

Glow effect guides you to your Water Purifier at night and makes your kitchen look
good.

CONVENIENCE
Pure water storage capacity of 10 litres. Provision for both wall mounting & table top.

DIGITAL
Digital display for simple and intelligent display of information.

WQA CERTIFIED RO MEMBRANE

RO membrane element in A. O. Smith & RO Water Purifier is tested and
certified by WQA against NSF/ANSI 58 standards for material requirements.

01
Pre-instruction Literature

On Receipt
It is our policy to promote safe delivery of all orders. This product shipment has been
thoroughly checked, packed and quality certified before leaving our plant.

Visible Loss or Damage

If any of the goods called for on the bill of lading or express receipt are damaged or the
quantity is short, do not accept them until the freight or express delivery agent makes an
appropriate notation on your freight bill or receipt.

Concealed Loss or Damage

When a shipment has been delivered to you in apparent good condition, but upon
opening the crate or container, loss or damage has taken place while in transit, inform
the carriers agent/A. O. Smith representative immediately.

About this Manual

This manual is a guide to good practice for operating and periodic maintenance of the
A. O. Smith / RO Water Purifier.

This does not contain the full servicing procedures necessary for continued successful
operation of this product. The services of A. O. Smith Company Authorised Service
Technician must be employed periodically on the same.

Do not operate before reading manual supplied with this product.

Please follow instructions in this manual to ensure personal safety and proper operation
of this product. A. O. Smith assumes no liability for installation or servicing performed by
any unauthorised personnel. Always install, operate, inspect and maintain this product in
accordance with all applicable standards. Please store this user manual carefully for any
future reference.

02
General Instructions

Safety
Your safety and the safety of your loved ones is paramount to us. There are several
safety-related messages in this manual, which have been provided during various stages
such as installation, operation and maintenance of your A. O. Smith / RO Water
Purifier. These messages point out potential hazards and also educate on how to reduce
any potential risks. Please always read and follow all safety messages as provided in this
manual.

This is the safety alert symbol. This symbol alerts you to potential
hazards that can hurt you and others. All safety messages will follow
the safety alert symbol and either the word DANGER or WARNING.

DANGER Indicates an imminently hazardous situation which, if not avoided,

will result in death or serious injury.

WARNING Indicates a potentially hazardous situation which, if not avoided,

could result in death or serious injury.

CAUTION Indicates a potentially hazardous situation which, if not avoided,

may result in minor or moderate injury or property damage.

IMPORTANT

These instructions have been written as a guide for the proper installation and operation
of your A. O. Smith / RO Water Purifier. A. O. Smith will not accept any liability
where these instructions have not been followed. However, for your safety and to avoid
damage caused by improper installation, it is recommended that Water Purifier must be
installed by A. O. Smith Company Authorised Service Technician only.
Before proceeding with the installation instructions:
1. Inspect the A. O. Smith / RO Water Purifier and its component parts for
possible damage. DO NOT install or attempt to repair any damaged component parts.
If you detect any damage in your A. O. Smith / RO Water Purifier, please
contact the company through Customer Care Centre, details of which are mentioned
in this manual and on the product.
2. Verify that the voltage being supplied corresponds to that which is mentioned in the
A. O. Smith / RO Water Purifier manual.

Note: This manual refers to the two models RO Water Purifier and RO Water Purifier.
Based on the product purchased, customer needs to refer the respective illustrations.

03
Introduction

A. O. Smith / RO Water Purifier uses one of the latest technologies that is used in
water purification process. A. O. Smith / RO Water Purifier works under the
principle of RO (Reverse Osmosis) technology which is found to be one of the most
effective process. In this process, water under pressure is passed through a
semi-permeable membrane. Purified water is collected for drinking in a storage tank
and impurities in the water are flushed to the drain.

Why water purification is important?

Water purification, today is essential due to the presence of harmful contaminants
present in the water supply. Rapid urbanisation and speedy industrial growth have led to
significant pollutants and contaminants being found in the water supply. Below is a list
of some of the harmful contaminants found today in the water supply which if
consumed in excess can be detrimental to human health.

U /-/>i`-`i >i]

`i]->iiV

U *iV`i>`6"
6>i"}>V
`

U i>i>iiV]
iV]i>`]
]
>`iV]L>>Vi`

U V}>V>>}iVL>Vi>]]>>`V

A. O. Smith / RO Water Purifier removes excessive TDS (Total Dissolved Solids) in

water by more than 95%. A. O. Smith / RO Water Purifier reduces heavy metals,
removes pathogens and balances the pH value. By this, it ensures you safe and great
tasting water.

How does A. O. Smith / RO Water Purifier work?

A. O. Smith / RO Water Purifier has 7 stages of purification system, wherein the
water is passed through the various stages and progressively filtered to get purified
water which is stored in the inbuilt storage tank.

 Stage 1 Pre-filter
The Pre-filter is used to remove physical contaminants such as dirt, dust, soil
particles, turbidity present in the water. This improves the life of the Sediment
filter.

 Stage 2 Sediment filter

The Sediment filter is used to remove fine and coarse physical contaminants
present in the water. This improves life of the Pre Carbon filter and ensures
efficient working of RO membrane.

04
  Stage 3 Pre Carbon filter
The Pre Carbon filter uses carbon block with high adsorbtion capacity which reduces
harmful chemicals including pesticides, volatile organic compounds, residual chlorine
etc., from water. It also adsorbs bad taste and odour causing organic compounds
from water.

Stage 4 RO (Reverse Osmosis) membrane

RO membrane contains semi-permeable membrane wherein the water is passed
through the semi-permeable membrane to remove TDS (Total Dissolved Solids) and
heavy metals like mercury, arsenic, lead, chromium, cadmium etc. It also removes
microorganisms like bacteria, virus, protozoa and cysts.

Stage 5 MIN-TECH (Mineraliser Technology)

The MIN-TECH contains Calcium and Magnesium minerals which helps to improve
the taste and quality of water. It adds the required essential minerals back to water
and balances the pH of water.

Stage 6 Silver Activated Post Carbon

Water is passed through Silver Activated Post Carbon which acts as polisher and
enhances the taste of water.

Stage 7 SCMT filter (Silver Charged Membrane Technology)

In the final stage, water is passed through SCMT filter which ensures double
purification of water making it pure & sure for drinking.

Figure 1

Ball valve

Pre-filter

Note: The Pre-filter and the Ball valve comes along with the product as standard accessories.

05
Product Overview

A. O. Smith RO Water Purifier

Figure 2

Front View

Top Cover

LED Display Panel Indicators

Water Level Indicator Water Level Indicator
Child Lock Button
Normal Water Faucet Hot Water Faucet

Faucet Lever Main Body

Front Cover Hot Water Tank

Drip Tray Cover

Removable Drip Tray

Back View

Rear Cover

O I R

Reject water
Feed water inlet
Overflow water
LED Display Panel Indicators

06
A. O. Smith RO Water Purifier
Figure 3

Front View

Top Cover

LED Display Panel Indicators

Water Level Indicator Water Level Indicator

Normal Water Outlet Hot Water Outlet

Main Body

Front Cover Hot Water Tank

Drip Tray Cover

Removable Drip Tray

Back View

Rear Cover

O I R

Reject water
Feed water inlet
Overflow water
LED Display Panel Indicators

07
Function of indicators

Power Button

This button is used to switch ON/OFF the Water Purifier.

U 7iii>i>i7>i*vi]iiL>L
continuous beep till it is fixed.
U 7ii>iiii>ii`>iii]ii
button starts to blink continuously with the beep sound for 10 seconds till the water
pressure becomes normal.

Note: Call A. O. Smith Customer Care Centre if you notice continuous blinking of Power light.

Tank full indicator

This indicates that the Water Purifier tank is full.

U 7iii>iv]i`V>>LVLii
fixed.

Note: Call A. O. Smith Customer Care Centre if you notice continuous blinking of Tank full indicator.

Auto-flush indicator
This indicates flushing is in progress. Every time the water purification process is
activated, the auto flushing mechanism cleans the RO membrane. It enhances the life of
RO membrane.

Note: Call A. O. Smith Customer Care Centre if you notice continuous blinking of Auto-flush indicator.

08
RO change indicator

This indicates that the MIN-TECH, Silver Activated Post Carbon, SCMT filter and/or
RO membrane needs to be replaced.
U ,"V>}i`V>}ivii>}]`V>}>i
replace MIN-TECH, Silver Activated Post Carbon, SCMT filter and/or RO membrane.
U 7i /
]-i
V>i`*
>L]-
/vi>`,"iL>ivi
reaches its end, this indicator will start to blink continuously. The unit will not
function until MIN-TECH, Silver Activated Post Carbon, SCMT filter and/or RO
membrane are/is replaced.
U ,"V>}i`V>iiL}ViLiLii}v
10 times every time the system is switched ON. The unit will not function until
MIN-TECH, Silver Activated Post Carbon, SCMT filter and/or RO membrane are/is
replaced.

Note: Call A. O. Smith Customer Care Centre to replace the MIN-TECH, Silver Activated Post
Carbon, SCMT filter and/or RO membrane.

SCPA change indicator

This indicates that the Sediment filter and/or Pre Carbon filter needs to be replaced.
U -
*
V>}i`V>}ivii>}]`V>}>i
replace Sediment filter and/or Pre Carbon filter.
U 7i-i`ivi>`*i
>Lvivii>Vii`]`V>
start to blink continuously and the unit will not function until Sediment filter and/or
Pre Carbon filter are/is replaced.
U -
*
V>}i`V>iiL}ViLiLii}v
10 times every time the system is switched ON. The unit will not function until
Sediment filter and/or Pre Carbon filter are/is replaced.

Note: Call A. O. Smith Customer Care Centre to replace the Sediment filter and/or Pre Carbon filter.

Temperature indicator

This indicates the temperature of water inside the hot water tank and displays the Error
codes in case of fault in the Water Purifier.

Note: Call A. O. Smith Customer Care Centre if you notice any Error messages (Refer page 27).

09
Water Heating Button

This purifier is capable of dispensing warm water (45C) and hot water (80C) as per
customers desire. This button is used to heat the water inside the hot water tank of the
purifier.

Child Lock Button (for A. O. Smith only)

As a safety feature while dispensing hot water, the purifier has a built-in Child lock
feature. This button prevents accidental dispense of hot water.

Normal Water Button (for A. O. Smith only)

This button is used to dispense normal water from the purifier.

Hot Water Button (for A. O. Smith only)

This button is used to dispense hot water from the purifier.

Child Lock (CL) (for A. O. Smith only)

As a safety feature, to prevent hot water from being dispensed accidentally and possibly
harming a child, the hot water button can only be operated when the child lock is
disabled. To learn more about this feature, refer page 20.

10
Water flow

Figure 4

Inlet Solenoid
Low Pressure valve
Switch

RO Flow
Tap Ball Pump Restrictor
water Valve
Inlet water
3-way joint Pre-filter Sediment
filter
Pre Carbon
Pure Waste
water Flush water
Overflow Storage Solenoid
water Level 1 Tank valve
Sensor
Level 2
Sensor Check
Valve

SCMT Silver MIN-TECH

Check Activated
Hot valve Post Carbon
Faucet Tank Faucet

Figure 5

Inlet
Low Pressure Solenoid valve
Switch

RO Flow
Tap Ball Pump Restrictor
water Valve
Inlet water
3-way joint Pre-filter Sediment
filter
Pre Carbon
Pure Waste
water Flush water
Overflow Storage Solenoid
water Level 1 valve
Sensor Tank

Level 2
Sensor Check
Valve
Dispensing Dispensing
Solenoid Solenoid
valve valve SCMT Silver MIN-TECH
Activated
Check Post Carbon
Hot water Hot valve Normal
outlet Tank water outlet

11
Electrical
Figure 5 diagram

Figure 6

Hot Water Tank

Temperature
Sensor
ECO
Lower Upper
Level Level
Sensor Sensor

P
150V - 300V SMPS Main Control Board
50 Hz N
1- I G
AC supply
Terminal GND 24V
Block DC
LED1

Low LED2
Flush Reset
Pressure PCB Night
Switch SV
Inlet Assist
SV LED
Pump Water
Leakage PCB

Figure 7

Hot Water Tank

Temperature
Sensor
ECO
Lower Upper
Level Level
Sensor Sensor

P
150V - 300V SMPS Main Control Board
50 Hz N
1- I G
AC supply Hot water SV
Terminal GND 24V
Block DC
LED1
Normal
water SV LED2
Low Reset
Pressure Flush PCB Night
Switch SV Assist
Inlet LED
SV
Pump Water
Leakage PCB

12
Safety Precautions

Electrical safety
Even though these products are designed keeping highest safety standards in mind,
there are certain Dos and Donts which need to be followed while using these products.

Power plug must be used with a Do not move the product when product is
grounded 230V outlet. It is recommended running. (Figure 9)
to connect the product to the power
supply only with the plug that is provided
with the purifier. (Figure 8)

Figure 8 Figure 9

230V
CAUTION

Do not pull out or touch power plug with Install the product away from direct
wet hands to avoid electrical shock. sunlight. (Figure 11)
(Figure 10)

Figure 10 Figure 11

DANGER

13
Make sure that the feed water is tested Do not connect hot water to the product.
before installation. Do not install the (Figure 13)
product if the TDS and Hardness are more
than that prescribed in the recommended
feed water conditions (Refer page 29).
(Figure 12)

Figure 12 Figure 13

CAUTION
Heater

TDS
METER

Do not use the purifier if the power cord Product should be installed only by
is damaged or you notice strange noise, A. O. Smith Company Authorised Service
burning smell, or smoke. Switch off the Technician. Do not open the purifier for
power, unplug the power cord cleaning the filters or for any part
immediately and call Customer Care replacements. This must be done only by
Centre. (Figure 14) A. O. Smith Company Authorised Service
Technician. (Figure 15)

Figure 14 Figure 15

CAUTION
CAUTION

14
When it is used
Do not put heavy objects on the product. Do not put foreign objects or hand inside
(Figure 16) the purifier. (Caution is needed, especially
for children). (Figure 17)

Figure 16 Figure 17

CAUTION

Do not drink the water from the reject water tube. Reject water should not be consumed
in any form. (Figure 18)

Figure 18

Reject water
tube

te
Was r
e
wat

Note: It is recommended not to switch off the Water Purifier and/or turn off the water supply to
the product when it has not been used for more than 24 hrs. The purifier has an inbuilt
cleaning mechanism which cleans the RO membrane every 24 hrs by flushing it. This
feature protects the RO membrane and ensures longer life.

15
How to use

A. O. Smith A. O. Smith

1. Turn ON the water connection 1. Turn ON the water connection

through the ball valve. (Figure 19) through the ball valve. (Figure 20)

Figure 19 Figure 20

ON ON

2. Switch ON the power supply and press 2. Switch ON the power supply and press
the power button of the purifier. the power button of the purifier.
(Figure 21) (Figure 22)

Figure 21 Figure 22

16
 A. O. Smith A. O. Smith

To dispense normal water

1. To dispense normal water from the 1. To dispense normal water from the
storage tank, push and hold the storage tank, press the normal water
normal water faucet lever. button once, the normal water button
(Figure 23) LED glows. To stop water flow, press
the normal water button again, the
normal water button LED will be
turned off. (Figure 24)

Figure 23 Figure 24

Note: Normal water flows for 3.5 minutes

(approx.) and stops automatically,
when normal water button is not
pressed to stop water flow.

2. To dispense normal water

continuously, lift up the normal water
faucet lever for continuous water
flow. To stop the water flow, pull
down the normal water faucet lever.
(Figure 25)

Figure 25

17
 A. O. Smith A. O. Smith

Setting to Warm/Hot water temperature.

This purifier is capable of dispensing at two temperature choices, warm water (45C) and
hot water (80C).

Setting to warm water temperature (45C)

1. Press the water heating button 1. Press the water heating button
once. This will set temperature to 45C once. This will set temperature to 45C
which will be displayed on LED. which will be displayed on LED.
2. When water heating button glows, it 2. When water heating button glows, it
indicates heating has started. The LED indicates heating has started. The LED
display shows the current water display shows the current water
temperature. temperature.
3. Once the temperature reaches 45C, 3. Once the temperature reaches 45C,
the heating stops. the heating stops.

Figure 26 Figure 27

18
 A. O. Smith A. O. Smith

Setting to hot water temperature (80C)

1. Press and hold the water heating 1. Press and hold the water heating
button for 3 seconds. This will set button for 3 seconds. This will set
temperature to 80C which will be temperature to 80C which will be
displayed on LED. displayed on LED.
2. When water heating button glows, it 2. When water heating button glows, it
indicates heating has started. The LED indicates heating has started. The LED
display shows the current water display shows the current water
temperature. temperature.
3. Once the temperature reaches 80C, 3. Once the temperature reaches 80C,
the heating stops. the heating stops.

Figure 28 Figure 29

Press and
Press and hold for
hold for 3 sec
3 sec

NOTICE
1. The child lock is automatically
enabled whenever the water
temperature is more than 50C for
30 seconds.
2. When the child lock is enabled,
will be displayed for every 5
seconds.
3. If the water temperature is less
than 50C, the child lock gets
automatically disabled and water
can be dispensed directly by
pressing hot water button.

Figure 30

19
 A. O. Smith A. O. Smith

To dispense hot water To dispense hot water, first disable

child lock (if water temperature is more
than 50C)
1. Press the child lock button once, to 1. Press and hold the water heating
unlock the hot water faucet. button and hot water button
While pressing the child lock button simultaneously for 3 seconds, until
, push and hold the hot water you hear the beep sound to disable
faucet lever to dispense the hot water. child lock. The child lock will be
(Figure 31) disabled for 3 minutes (approx.).
(Figure 32)
Figure 31 Figure 32

Press and
hold for
3 sec

2. To dispense water continuously, lift 2. To dispense hot water from the storage
up the hot water faucet lever first, tank, press the hot water button once,
then press the child lock button to the hot water button LED glows. To
dispense hot water. To stop the water stop the water flow, press the hot water
flow, pull down the hot water faucet button again, the hot water button LED
lever. (Figure 33) will be turned off. (Figure 34)

Figure 33 Figure 34

Note: Hot water flows for 3.5 minutes

(approx.) and stops automatically,
when hot water button is not pressed
to stop water flow.

20
 DANGER NOTICE
Hot water is U V>`ivVVivi
dangerous, especially water, before you start using it
for children, aged or for consumption.
the disabled. The U >ii`V>`i>i
Water Purifier allows from the storage tank if you have
HOT you to control the not used the purifier for more
temperature of your than 2 days.
hot water. Water
temperatures over
52C can cause
Scalding severe burns due to
scalding.

How to drain water from storage tank

To drain water completely from the purifier, use only the hot water faucet. Drain till you
have drained two tank full of water.

21
Draining Drip Tray

We have provided removable Drip Tray with the product. In case there is spillage of
water, it gets collected in Drip Tray.

A. O. Smith A. O. Smith

1. Remove the Drip Tray assembly by 1. Remove the Drip Tray assembly by
pulling forward. (Figure 35) pulling forward. (Figure 36)

Figure 35 Figure 36

2. Remove Drip Tray cover by pulling upward and then drain completely. (Figure 38)

Figure 37

22
 A. O. Smith A. O. Smith

3. Clean the surface of water tray with a soft cloth. (Figure 38)

Figure 38

4. Re-attach the Drip Tray assembly into 4. Re-attach the Drip Tray assembly into
the purifier. (Figure 39) the purifier. (Figure 40)

Figure 39 Figure 40

23
How to maintain your product

Do not splash water directly or clean with Replace filters regularly according to the
benzene, pesticides, thinner, alcohol, etc., replacement indications. This must be
but use a soft, dry cloth to clean the done only by A. O. Smith Company
purifier. (Figure 41) Authorised Service Technician. (Figure 42)

Figure 41 Figure 42

Benzene
RO

Use A. O. Smith genuine accessories only,

for optimal performance of the purifier.
(Figure 43)

Figure 43

RO

24
Troubleshooting

Your A. O. Smith / RO Water Purifier may not function at its desired capability if
used incorrectly. This may not necessarily mean that the product is faulty. For instances
like these, please follow the steps given below to troubleshoot the problem without
help from a certified technician. If the problem still persists, please call Customer Care
Centre immediately.

Problems Check-up Solution

Change in water taste. Has the purified water Drain the stored water
been stored in the tank from the storage tank
for a long time? through faucet.
RO membrane/filters may Call Customer Care Centre
require replacement. for replacement.
Has the raw water quality Call Customer Care Centre.
changed?
Check if there is no water Switch OFF the Water
flow through reject line. Purifier and call Customer
Care Centre.
Decreased flow of Check whether the Open the tap/ball valve.
purified water. tap/ball valve is closed.
RO membrane/filters may Call Customer Care Centre
be clogged or damaged. for filters replacement.
Less/No reject water. Check if the reject Clear the bent in the
water tube is bent. reject water tube.
Check if the reject water Switch OFF the Water
tube is blocked. Purifier and call Customer
Care Centre.
Less/No purified water. Check whether there is If not, take the help of a
water supply in the tap. plumber to set it right.
Check whether tap/ball Open the tap/ball valve.
valve is closed.
Check if either RO change Call Customer Care Centre
or SCPA change is RED. for replacement of filters.
None of the above. Call Customer Care Centre.
No hot water. Check whether the Wait until the storage
storage tank is full. tank gets filled.
Fault in check valve. Call Customer Care Centre.
Water not dispensing Check whether power If power supply is ON and
when normal water supply is switched ON. still no water dispenses,
button or hot water call Customer Care Centre.
button is pressed
(for A. O. Smith only).

25
Buzzer beeps and Water leak alarm is Switch OFF the Water
power LED blinks triggered indicating Purifier and call Customer
continuously. that there is a leakage Care Centre.
inside the purifier.

Buzzer beeps and Overflow alarm is Switch OFF the Water

tank full LED blinks triggered indicating Purifier and call Customer
continuously. overflow. Care Centre.

Buzzer beeps for 8 Low pressure alarm is Check feed water supply to
times and power LED triggered indicating that the purifier. If problem still
blinks continuously. the system input water persists, switch OFF the
(All models). pressure is not in the Water Purifier and call
required range. Customer Care Centre.

Buzzer beeps and Auto-flush alarm is Switch OFF the Water

auto-flush LED blinks triggered indicating Purifier and call Customer
continuously (All models). level sensor error. Care Centre.

RO change LED glows. RO change indicator Call Customer Care Centre

glows when 10% life is for RO membrane/filters
remaining indicating that replacement.
it is time to replace
RO membrane/filters.

Buzzer beeps for RO change alarm is Switch OFF the Water

10 times, RO change triggered indicating that Purifier and call Customer
LED blinks continuously. the RO membrane/filters Care Centre for
need to be replaced and RO membrane/filters
the water supply has replacement.
been stopped.

26
 SCPA change LED glows. SCPA change indicator Call Customer Care Centre
glows when 10% life is for filters replacement.
remaining indicating that
it is time to replace filters.

Buzzer beeps for SCPA change alarm is Switch OFF the Water
10 times and SCPA triggered indicating that Purifier and call Customer
change LED blinks the filters need to be Care Centre for filters
continuously. replaced and the water replacement.
supply has been stopped.

Error Messages and Actions

Error Code/Error Description Unit Response Solution

E1 (Element Buzzer beeps for 10 Call Customer Care Centre.
connection seconds and hot water
fault) supply has been stopped.
E2 (High Buzzer beeps for 10 Call Customer Care Centre.
Temperature seconds and hot water
Alarm) supply has been stopped.
E3 (NTC Sensor Buzzer beeps for 10 Call Customer Care Centre.
Alarm) seconds and hot water
supply has been stopped.
E4 (EEEPROM Internal PCB error. Call Customer Care Centre.
error)

E5 (Water level Buzzer beeps for 10 Switch OFF the Water

sensor error) seconds, auto-flush LED Purifier and call Customer
blinks continuously and Care Centre.
the purifier stops working.

27
Technical Specifications

Model A. O. Smith & RO

Product Dimensions (H x D x W) 482 mm x 369 mm x 326 mm
Net weight 10.8 kgs (approx.)
Gross weight 15.2 kgs (approx.)
Flow rate* Up to 15 litres per hour
Storage tank capacity 9.2 litres (approx.)
Storage tank capacity (Hot tank) 0.8 litres (approx.)
Purification technology RO (Reverse Osmosis) + Silver Charged
Membrane Technology
7 Stage Purifying Technology Pre-filter + Sediment filter + Pre Carbon
filter + Side Stream RO membrane +
MIN-TECH + Silver Activated Post Carbon
and SCMT filter
Membrane type Thin film composite RO membrane
Material of construction for plastic Food safe, non-toxic, engineering grade
parts plastics
Pump type Diaphragm pump, 24VDC, 0.26 Amps,
Operating Pressure 125 psi (Max.)
Input voltage range 150 300 VAC, 50 Hz
Power rating (Max.) 60 Watts
Pressure Rating*** 7 psi to 30 psi
% Recovery** Up to 30%
7'6UHGXFWLRQ  DSSUR[
Heating element wattage 500 Watts @ 230 VAC
Warm water temperature 45C 5C
Hot water temperature 80C 5C
Emergency cutout temperature 90C 3 C
Input water temperature 5C to 45C

* Flow rate depends on variable factors such as feed water pressure, feed water characteristics
and condition of the RO membrane and filters.
** Recovery and TDS reduction percentages also depend on variable factors such as life and
condition of the RO membrane and filters, feed water pressure and feed water characteristics.
*** If input pressure exceeds 30 psi, a pressure reducing valve needs to be installed at the feed
line. If the pressure is lower than 7 psi, a booster pump needs to be installed. Ensure you buy
them from A. O. Smith Company Authorised Service Technician

28
Recommended input Feed water quality for the optimum
performance of your product
RECOMMENDED FEED WATER QUALITY
Parameter Limits
Total Dissolved Solids (TDS) Up to 2000 ppm
Total hardness Up to 500 ppm
Turbidity Up to 5 NTU
Iron 0.3 ppm (max.)
Feed water pressure 7 psi to 30 psi
Feed water temperature 5C to 45C

Warranty details/Recommended filter change:

Pre-filter change:
The Pre-filter needs to be replaced at 200 hrs or approximately after 2,500 litres of
purified water. Depending on the quality of the feed water, the Pre-filter may even be
changed earlier than 200 hrs.

Sediment and Pre Carbon filters change:

The Sediment and Pre Carbon filters need to be replaced at 200 hrs or approximately
after 2,500 litres of purified water.

MIN-TECH, Silver Activated Post Carbon and SCMT filters change:

MIN-TECH, Silver Activated Post Carbon and SCMT filters need to be replaced at
400 hrs or approximately 6,000 litres of purified water.

RO Membrane change:
As per the warranty, the RO membrane needs to be replaced at 400 hrs
(approximately 6,000 litres purified water) or 800 hrs (approximately 12,000 litres
purified water) depending on the quality of the feed water.

Note: Please go through detailed warranty terms and conditions mentioned on Page No. 33 to 36.

29
FAQs

1. What is A. O. Smith / RO Water Purifier?

A. O. Smith / RO is advanced 7 stages RO from A. O. Smith. It is 100% RO
with no bypass of water for maximum purity. It is double purified by SCMT (Silver
Charged Membrane Technology) and required essential minerals are added back to
water. It has options to draw normal, warm and hot water.

2. Does it have provision of hot water?

Yes, you can draw hot water from A. O. Smith / RO Water Purifier.

3. What temperature for hot water?

It has 2 temperature choices. With the first press, the water will heat up to 45C
and upon pressing for 3 seconds, the water will heat upto 80C.

4. Is warm/hot water readily available?

It is very convenient to get warm/hot water from your A. O. Smith / RO
Water Purifier. For warm water at 45C, press the water heating button once and
within 2 minutes (approx.) you will get warm water. For hot water at 80C, press
and hold the water heating button for 3 seconds and in about 5 minutes (approx.)
you can draw hot water.

5. What is night assist?

Indias first RO Water Purifier with night assist technology along with light at the
point of water dispensing. It is designed for the ease of taking a glass of water in
the middle of night. It also keeps your kitchen beautifully illuminated.

6. What is child lock protection?

Indias first RO with child lock feature inbuilt to meet the international standards
of safety for you and your loved ones. It is designed to ensure protection from hot
water spillage when you dont intend to take.

7. Does it give cold water?

No, it gives water at normal temperature and at 2 hot water temperature choices.

8. What is 100% RO with mineraliser?

In ordinary RO+UV Water Purifiers, some amount of water is made to bypass the
RO membrane. With this, heavy metals, unwanted salts and pesticides also pass
through. In A. O. Smith / RO Water Purifier, 100% of the water is passed
through the RO membrane which ensures maximum purity of water and required
minerals are added back to pure water.

9. How many stages A. O. Smith / RO has? And what are the stages?
A. O. Smith / RO has 7 stages of purification which are Pre-filter + Sediment
filter + Pre Carbon filter + RO membrane + MIN-TECH (Mineraliser Technology) +
Silver Activated Post Carbon + SCMT (Silver Charged Membrane Technology).

10. How is A. O. Smith / RO different from A. O. Smith RO Water

Purifier?
A. O. Smith RO is 5 stage 100% RO whereas A. O. Smith / RO is a 7 stage
RO with double purity and added minerals. It also has advanced hot water
dispensing at 2 temperature choices.

30
11. What is SCMT?
Silver Charged Membrane Technology is double purification of water after the RO
membrane to ensure absolute purity.

12. What is RO+SCMT?

It is unique double purification process to ensure absolute purity of water.

13. Does it retain minerals?

Yes, A. O. Smith / RO Water Purifier has an additional mineral filter
(MIN-TECH) which adds essential minerals back to water.

14. What is MIN-TECH?

MIN-TECH is Mineraliser Technology to add essential minerals back to water.

15. What is the storage capacity of A. O. Smith / RO Water Purifier?

It has total capacity of 10 litres, 9.2 litres for ambient temperature water and
800 ml for hot water.

16. What is the purification flow rate of A. O. Smith / RO Water Purifier?

Up to 15 litres per hour, purification capacity also depends on water quality,
condition of filters and RO membrane.

17. Does it have Pre-filter? Is it free?

Yes, A. O. Smith / RO Water Purifier comes with a Pre-filter which is part of
the product.

18. What all alerts do A. O. Smith / RO Water Purifier has?

A. O. Smith / RO Water Purifier has alerts to change the SCPA (Sediment
and Pre Carbon) and RO membrane, Silver Activated Post Carbon along with SCMT
(Silver Charged Membrane Technology) and MIN-TECH (Mineraliser).

19. When does the A. O. Smith / RO Water Purifier indicate a filter change?
The first notification is indicated when the consumption of the filter life is at 90%.
When the filter life consumption is at 100%, the Water Purifier automatically stops
functioning.

20. What is the nature of indication for the change in filter?

On the first intimation when the filter life is at 90%, the respective filter indicator
will start to blink. On 100% filter life consumption, the blinking will be replaced
with a constant light in the respective indicator.

21. In the A. O. Smith / RO Water Purifier, what is the life of the

RO membrane?
The life of RO membrane in the A. O. Smith / RO Water Purifier is 800 hrs or
12,000 litres of pure water. It generally would last for 2 years assuming a per day
consumption of 15 litres, under the input water norms.

31
 22. What is the digital display in A. O. Smith / RO Water Purifier?
Digital display in A. O. Smith / RO Water Purifier indicates:
1) Tank full.
2) Flushing of RO membrane.
3) Change of SCPA (Sediment and Pre Carbon).
4) Change of RO membrane, Silver Activated Post Carbon, MIN-TECH and SCMT.
5) Temperature indicator and error indicator.

23. Can A. O. Smith / RO Water Purifier be mounted on the wall and can it
be table top?
Yes, A. O. Smith / RO Water Purifier can be mounted on the wall or can be
placed on the counter.

24. Does it have colour options?

No, A. O. Smith / RO Water Purifier comes in one standard colour.

Recommended uses of waste water

Although the rejected water has high concentration of TDS (Total Dissolved Solids) and
hardness. If required it can be used for the following:
1. It can be used for watering the garden and plants.
2. It can be used for mopping and cleaning the floors.

Note: Please consult A. O. Smith Customer Care Centre before using this water.

32
Warranty Terms and Conditions

Product Warranty
A. O. Smith India Water Products Private Limited (A. O. Smith or Company) warrants
this Water Purifier (product) against the defects arising from faulty design,
workmanship and material subject to the following terms and conditions:

1. All electrical and functional parts are warranted for one (1) year from the date of
original purchase.

2. The customer shall notify the Company promptly about any defects noticed and give
the Company or its representative adequate opportunity to inspect, test and rectify.
Customer shall handover the product, if necessary, with the Company office/
Authorised Service Provider along with invoice in the city where it was purchased.

3. The customer shall notify the company if RO change or SCPA change indicator glows.
The RO change indicator glows indicating that the MIN-TECH, Silver Activated Post
Carbon, SCMT filter and/or RO membrane needs to be replaced. The SCPA change
indicator glows indicating that the Sediment filter and/or Pre Carbon filter needs to
be replaced.

4. The Company or its representative will be entitled to retain any defective parts
replaced under warranty on free of charge basis.

5. The Companys liability under the warranty will be limited only to the product and its
defects which occur under conditions of normal operations, under proper usage and
maintenance. It excludes defects occurring due to abuse, faulty care, maintenance,
repair or alteration to the product or to its parts by unauthorised personnel.

6. The Companys liability under this warranty shall be limited to the first purchaser/end
user and will not apply to subsequent sale by original purchaser/end user. However,
repaired part(s) will be warranted for the remaining period of original warranty term.

7. It is mandatory to provide the original bill/invoice copy along with duly stamped
warranty card at the time of any repair work being done by authorised
representative. Date of original purchase is determined by the date of the original
bill/invoice copy. However, if invoice/bill is not found with customer, customer data
with the Company records will be used to determine the date of original purchase
and will be treated as final. If details are not found from the Company records,
manufacturing warranty as per the product serial number will be used as date of
original purchase.

8. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of

parts under warranty within reasonable time, it is expressly made clear that
A. O. Smith shall not be responsible to complete the said services within any
specified period of time.

9. In the event of any unforeseen circumstances, and spares are not being available, the
A. O. Smiths prevailing depreciation rules will be binding on customer to accept as
commercial solution in lieu of repairs.

33
10. If an identical model is no longer available due to a change in law, regulation, or
standard, A. O. Smith will replace the product with one having a similar capacity and
input. In these instances, the customer will have the option of paying the difference
between what was paid for the original model and the new model with the
additional features, or receiving a refund of the portion of the purchase price on a
pro rata basis allocable to the unexpired portion of the warranty. Companys
decision will be final on repair, replacement or refund as aforesaid and Clause 11
and binding on the customer.

11. Warranty is valid within Company Service Network coverage only. In case the
customer moves to a non-coverage area, customer needs to bring the product to
nearby services network location, Company shall not be responsible for providing
services to non-service network area.

12. Notwithstanding anything contained in this warranty terms, the Company shall not
be liable in case of failure to provide services under this warranty in case of any force
majeure event, i.e., due or attributable to any act of God, orders, restrictions or
regulation of Government, Central or State, war working conditions, hostilities, riots,
civil commotion, strike, lockout, labour trouble, explosion, insects, rodents or any
other cause or circumstance of whatsoever nature beyond the control of A. O. Smith.

13. The customer will have no claim under this warranty in respect of any personal
injury, sickness, illness, death, property damage or consequential damages, arised
either directly or indirectly due to utilisation of product.

14. A. O. Smith reserves the right to make design and product changes or change the
specification at anytime without any obligation to prospective buyers or customers
or owners of products previously sold.

15. Warranty does not cover to any accessories provided by dealer or purchased by
customer.

16. Warranty does not cover;

a. Plastic, cosmetic parts and exterior finish.
b. Consumable parts such as filters, except RO membrane (under specified water
conditions) as specified in Clause 17 herein below.
c. If defect or fault is caused or occurred due to improper installation by the
customer or not installed as per A. O. Smith guidelines specified in product user
manual.
d. If failure or damage due to plumbing or other arrangements like, usage of
pressure pump, extension of power supply board, non-compatible power
socket etc. connected to product. With regard to repairing the existing
worn-out/defective part(s) or replacing the same and ascertaining the presence
of above circumstances, the decision of A. O. Smith shall be final. In any such
event, A. O. Smith will submit a prior estimate for approval or bill for the work
to be carried out at the rate prevailing at that time.
e. If product is repaired by unauthorised personnel and usage of non-recommended
parts or consumables.

34
 f. If product serial number is missing or altered.
g. If damage is caused by pest infestation.
h. If the input water emits pungent smell.
i. If the input water is discoloured.
j. If product is used for commercial purpose.
k. It is recommended to keep the surroundings of the Water Purifier free from dust
and other foreign objects (like insects, cockroaches, ants and other pests),
as any damage occurring due to the ingress of these foreign objects will not be
covered under warranty.
17. RO membrane will be covered for any material damage, malfunctioning under
warranty for specified period as detailed below and effective from date of original
purchase.

TDS Hardness Warranty for

RO membrane
Less than 2000 ppm Less than 400 ppm 2 Years
Less than 2000 ppm Not Applicable 1 Year

RO membrane warranty stands applicable only if,

a. Filters are replaced on time as per A. O. Smith service recommendation and as
per filter change notification and replaced through A. O. Smith authorised
service representative.
b. The warranty period calculation is based on the assumption of maximum
consumption of 15 Liters per day.
c. Product is used only for residential and self consumption purpose.
d. Product shall be in regular use and maintained as per product manual guidelines.
e. Product feed water quality is as per the recommendations. (Refer point 17)
f. The warranty will not be applicable if the iron content is high (more than 0.3 ppm).
This would be determined solely by the company based on the city where the
product is installed.

18. The Company shall not be responsible to replace RO membrane at any point of time
if output water is satisfactory for drinkable water conditions and RO membrane is
performing as per its expected performance of salt rejection.

19. Calls which are site related to e.g. plumbing, tap leakage, electricity (within warranty
period), etc. which is not related to do with product functionality, will be charged to
customer as per rate card*.

20. All implied warranties and conditions under law, trade, custom or otherwise are
excluded and the warranty and remedies as provided hereinabove are in lieu of all
other warranties and remedies to the extent permissible under law.

*Refer rate card www.aosmithindia.com

35
 21. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMERS SOLE
AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY
DISCLAIMED. A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL,
INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY
ARISING AT ANYTIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

22. The warranty is issued at Bengaluru, and courts at Bengaluru shall have exclusive
jurisdiction over matters covered or flowing from this warranty.

Post Warranty
1. The customer may be offered a yearly Service Contract (PHCP*) at the prevailing
Company rates and terms.
2. In case the customer does not wish to enter the Service Contract, customer has the
option of calling our Authorised Service Provider and get A. O. Smith Water Purifier
unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to
attend to that Service or Service Call at the prevailing Company rates. Such service
will be rendered by the Company in towns or places where the Company has its
Authorised Service Providers.
3. In case of product repair after warranty by Authorised Service Provider, all expenses
of transporting the goods to and from the Authorised Service Provider shall be borne
by the customer directly.
4. If, during such service, it is necessary for the Company or Authorised Service Provider
to replace or repair defective components or parts, the customer shall be required to
pay for the same as per the Company's prevailing price list.

* Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).

Jurisdiction
The courts of competent jurisdiction at Bengaluru, Karnataka shall have exclusive
jurisdiction over all matters arising out of any disputes in relation to the product.

36
Warranty Card

Customer Copy to be retained by the Customer

Invoice Number: ______________________________ Dated: _________________________

Unit Serial Number: __________________________________

Model: _________________________ Capacity: ______________________

Customer's Name: _______________________________________________

Address: ____________________________________________________________________________

____________________________________________________________________________________

Phone: ________________________ Dealers Stamp and Signature

Mobile: ________________________

E-mail: ________________________

Company Copy to be sent back to the Company

Invoice Number: ______________________________ Dated: _________________________

Unit Serial Number: __________________________________

Model: _________________________ Capacity: ______________________

Customer's Name: _______________________________________________

Address: ____________________________________________________________________________

____________________________________________________________________________________

Phone: ________________________ Dealers Stamp and Signature

Mobile: ________________________

E-mail: ________________________

37
Service and Maintenance

For Service needs:

Please contact our A. O. Smith

Customer Care Number : 1800-103-2468/1860-500-2468
SMS us : +91 99410 32468
E-mail us : [email protected]

Registered Office
A. O. Smith India Water Products Private Limited
(formerly known as A. O. Smith India Water Heating Private Limited)
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District - 562 112, Karnataka, India.
CIN: U31909KA2006PTC040282
Customer Care No.: 1800-103-2468/1860-500-2468
Website : www.aosmithindia.com

38
Disclaimer
Disclaimer

Power of 1 is limited to:

1. Available in selected cities, for details log on to www.aosmithindia.com or call at
1800-103-2468/1860-500-2468.

2. Calls registered with A. O. Smith Customer Care Centre on working days before 4 p.m.

3. Within city municipal limits only.

4. Restricted to service requests only.

5. Service may differ in case of Sunday, public holidays, natural calamities and under
unavoidable conditions due to political and regional regulations.

39
OVER A CENTURY OF INNOVATION
A. O. Smith enjoys a rich history of achievements. A glimpse at our 142-years history reveals numerous
engineering and technical achievements.

1874 1906

1889 1927
The Smith family started a small A. O. Smith was North Americas largest
Mechanical shop in Milwaukee, automobile frame manufacturer.
North America.

The company enters the A. O. Smith was a leading

bicycle industry. supplier of line pipe.

1936
1995

1954 2010
A. O. Smith patents the glass-lined
water heater. Reach into Asian Market by entering
into two joint-ventures in China.

Water heater division introduces the

first glass-lined commercial water State-of-the-art plant set-up in
heater, the A. O. Smith Burkay B-65. Harohalli, Bengaluru in 2010.

Worlds No. 1
Manufacturer
er of Water Heaters

Part No.: 333771-000_R0 Date: 07-02-2017

Manufactured by A. O. Smith India Water Products Private Limited

(formerly known as A. O. Smith India Water Heating Private Limited)
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District - 562 112, Karnataka, India.
Customer Care No. 1800-103-2468/1860-500-2468 Website: www.aosmithindia.com
CIN: U31909KA2006PTC040282

* Product colour and image may vary from the actual product.