t5 magazine 21/12/04 10:14 am Page 1

BAA Heathrow

An official T5 report for

the aviation community.
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> CONTENTS
FOREWORD

5 ..............Mike Clasper, BAA plc chief executive

THE BAA VISION

7 ..............Mick Temple, managing director, Heathrow Airport Ltd

9 ..............Paul Fox, T5 integration director

THE T5 VISION

10 ............Tony Douglas, managing director, Terminal 5 Programme

THE BA VISION

15 ............Phil Hogg, head of T5, British Airways

16 ............Robert Stewart, project leader, YRM

THE T5 DESIGN

21 ............Mike Forster, development and design director, Terminal 5 Programme

22 ............Mike Davies, principal architect, the Richard Rogers Partnership
25 ............David Bartlet, head of design
27 ............Richard Payne, ATC tower development manager
29 ............Nick Gaines, head of IT
31 ............Nick Zeibland, retail director
32 ............Keith Heard, product leader rail station
35 ............Martin Johnson, head of baggage
37 ............Andy Mannington, production support manager

THE T5 PROJECT DELIVERY

38 ............Andrew Wolstenholme, project director, Terminal 5 Programme

41 ............Mathew Riley, commercial director
43 ............Ian Fugeman, head of rail and tunnels
45 ............Phil Wilbraham, Twin Rivers project leader
48 ............AMEC
51 ............Air BP
53 ............Mott McDonald
54 ............Pascall+Watson
55 ............Laing ORourke
57 ............Mike Evans, head of health and safety
61 ............David Hunt, head of site logistics
63 ............Julie King, community liaison manager and David Nowell, environment manager

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t5 magazine 21/12/04 10:14 am Page 4

Let us talk about the future

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143 New Bond Street
London
W1S 2TP

Tel +44 (0) 207 629 9859

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www.travellingmedia.com
t5 magazine 21/12/04 10:14 am Page 5

>This supplement, in partnership with ACI

EUROPE, gives you an insight into the design
and construction of Heathrows Terminal 5,
currently one of Europes biggest building
projects.
Anyone travelling to or from Heathrow over
the last two years will not have failed to notice
the forest of cranes and huge building
structures rising from the ground at the
western end of the airport. Already almost 50%
complete and due to open in spring 2008, the
16 billion development is running to time and
on budget. This is due to meticulous planning
and the determination of BAA and our
construction partners to exceed industry best
practice and set new standards across the
multitude of design and construction
FOREWORD
disciplines. Mike Clasper, chief executive, BAA
Much of the early design work on the new
terminal was conducted in parallel with the
planning process, and this enabled us to make operational; nine separate tunnels bored; doing this efficiently and imaginatively is our
an effective start on construction in the phase one of the M25 spur road completed; the challenge.
summer of 2002, just nine months after visual control room of the new control tower As for T5, were creating a piece of history in
Government approval was granted. Almost two built and moved into position, and the list terms of construction methods and site
and half years on, over 3,000 construction goes on. management and, most importantly, in
workers are employed at the site, a figure T5 marks the transformation of Heathrow. delivering a fabulous new international
which will rise to up to 4,500 by this time Quite separately from the 13.6 million a day gateway for visitors to Britain.
next year. being spent on T5 a further 11.45 million a The aviation industry is one of the UKs
Progress during the last 12 months has been day is being invested by BAA on improving and greatest success stories, contributing millions
staggering: 10 fully serviced aircraft stands enhancing the existing airport infrastructure to the national economy and BAA is leading the
have been handed over to Heathrow and are a commitment that will continue well after the way in providing airport facilities to enable that
now in use; two rivers have been diverted; the T5 development expenditure ceases. Enhancing success to continue. I look forward to T5
main power supply switched on; the pollution the quality of service and experiences for our becoming a key part of a transformed
control system and storm water tunnel made airlines, passengers and staff is our priority; Heathrow of which we can all be proud.

T5 CONSTRUCTION PHASES
>One of the largest construction projects in Europe, T5 is a complex Nov 02-Feb 05: Groundworks, including the main earthworks, the
web of 16 major interconnecting projects and around 140 sub-projects. It terminal basements, drainage and rail tunnels.
goes way beyond the building of a new terminal and includes 60 new
aircraft stands, two satellites (one in phase two), a 4,000 space multi- Nov 03-Sep 06: Major structures including the main terminal building
storey car park, a new control tower, a new spur road from the M25, the (known as Concourse A) the first satellite (Concourse B) and the multi-
diversion of two rivers and an airport perimeter road and more than 13km story car park.
of bored tunnels.
The first phase of construction has been subdivided into five overlapping Feb 05-Sept 07: Fit out including building services, the baggage system,
key stages. a track transit system and specialist electronic systems.

July 02-July 03: Site preparation and enabling works including Jan 07-Spring 08: Implementation of operational readiness, covering
archaeological excavations, levelling the site and removing old sludge system final testing, staff training, handover procedures, operational
lagoons and construction site offices etc. and security protocols and retail fit out.

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THE T5 PROGRAMME IS A MASSIVE VENTURE, BUT HEATHROW AIRPORT

LIMITED MANAGING DIRECTOR MICK TEMPLE HAS TO CONSIDER A BIGGER
PICTURE STILL THE ENTIRE HEATHROW CAMPUS. I WANT TO GET MY
AIRPORT BACK TO WHERE IT SHOULD ALWAYS HAVE BEEN. IT WAS
DESIGNED FOR 50 MILLION PASSENGERS A YEAR, AND WERE RUNNING AT
66 MILLION. RE-BALANCING IS THE KEY, AS HE TOLD JOHN FRANK-KEYES.

T5 AND THE BIGGER PICTURE

>Temple said it is important to understand terms of the customer experience. I estimate
the phases of Heathrows recent development. that could take three years. We need a sense of
Before the T5 decision, our problem was Heathrow as a complete airport. We cant have
whether to invest in structural changes right a two-tier airport, or even a sense of a two tier
away, or wait until T5 opened at some unknown airport. Thats not a competitive offer.
point in the future when there would be a The capacity of T5 and the first satellite will
breathing space. That was a difficult decision to be 27 million. The second satellite, which is
make whether to make major changes for due to enter service in 2011, but can only be
tomorrow that could adversely affect built once Thames Water has relinquished the
operational efficiency today, he explained. site, will add a further three million. Satellite 2
The second phase was after T5 was approved will form part of the re-balancing process.
but not yet built. Here we had greater clarity We are also seeing a move from short-haul
about which options to pursue and which we terminals and long-haul terminals to combined
should discard. The focus now is on preparing terminals as airlines want to be located in one
for a post-T5 operating environment, thinking single terminal. Towards this, BAA has spent
about where the various airline alliances close to 1450 million in the past two and a half
should be located. Also we could plan a bolder years to allow T1 to accommodate larger
restructuring of the airfield for the A380, with aircraft, Temple added.
work on runways, taxiways, piers and
terminals. Were spending about 1575 million > FUTURE PLANS
preparing LHR for the A380. Yet because this Temple said if a third Heathrow runway does
Mick Temple (left) enjoys a big but friendly rivalry
with T5 Programme managing director Tony Douglas aircraft delivers great capacity enhancements, not happen, then the airport will face
(second left). Temple supports his home-town club this was a very obvious decision. So we are structural limitations. He noted: On
Sunderland, while Douglas is a major Everton fan, clearer than before, but the work is still pollution, weve got a very clear signal from
but that doesnt stop them coming together in a good
potentially disruptive. government that if we dont address this, we
cause. The T5 Programme has a range of sponsored
charities, and Temple and Douglas recently walked The third phase is the post-T5 opening, when will be limited in our growth. Community and
the 106-mile South Downs Way about 20 miles a we will have the opportunity to work on the fit government support is essential. We need to
day for five days to raise money. They were joined and finish of the existing areas. It is important balance action such as using clean, electric
for one day by T5 project director Andrew
to remember that twice as many passengers vehicles on the airside, and car sharing and
Wolstenholme (far right). Their next stroll will be
around the entire coastline of the Isle of Wight,
will go through terminals one to four than will offering leadership on the various issues.
probably in late January or early February. go through T5. We have got to provide a These are not token steps, they are
competitive environment for all our airline fundamental to the industry were in and a core
customers. part of our licence to develop the airport. We
I call it re-balancing the goal is to achieve know what we have to do but we cannot do it
equilibrium across all our facilities and in alone.

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ADDED VALUE OF
SYSTEMS INTEGRATION

Ultra Electronics single

largest ongoing project is the
integration of all the computer
based systems at T5 with a
budget a little over 544
million. Managing director
Graeme Stacey said: I believe
the reason we were chosen by
BAA as systems integrator is
that when they got down to the
shortlist, it was only Ultra
Electronics, with our
experience at Hong Kong and
Incheon, that had done the
work before. It is our flagship
contract. We are proud to be
A WIN, WIN, WIN SOLUTION part of it and would like it to be
a showcase for our
capabilities.
PAUL FOX, BAA INTEGRATION DIRECTOR, IS RESPONSIBLE FOR ENSURING
The two most important
THAT WHEN T5 OPENS, IT IS FULLY MESHED WITHIN THE WIDER HEATHROW
elements of systems
CAMPUS. HE EXPLAINED TO JOHN FRANK-KEYES HOW TAKING A HOLISTIC
integration, he said, are
VIEW WILL DELIVER A THREE-WAY WIN FOR THE AIRPORT, THE AIRLINES
requirements and technology.
AND THE TRAVELLING PUBLIC.
It is important not to do it
unless there is a business
>The development of T5 will result in a more There is a cap on movements of 480,000 a case. What we have done at T5
efficient use of airport infrastructure that will year at LHR with current annual movements is build up a detailed
see airlines shift between terminals to allow approaching very near this level about
understanding of the
the various alliances to co-locate within the 466,000 so increased aircraft size and higher
same facility. Being able to offer intra-terminal load factors are vital for future passenger
operational requirements. If
rather than inter-terminal connections as at growth. value is not added by
present will bring terrific improvements in We see a relentless drive towards larger integrating, were not
performance, customer satisfaction and the aircraft, Fox noted, and we therefore integrating.
airlines bottom-line, Fox argued. welcome the A380 which will help maximise
British Airways will move its entire operation the capacity of our two runways. project is 10 new stands already handed over
into T5 in a single step, removing at a stroke The cost here is in reconfiguring stands and and in daily operational use. The six new
about 28 million passengers from T1 and T4. taxiways to allow more efficient use of the stands handed over in October equate to 17
Then we can shuffle the pack to everyones airfield. BAA is spending 1650 million on football pitches worth of pavement, and this
benefit, Fox added. We are in advanced airport-wide preparations for the A380 and means T3 is not suffering from stand loss.
discussions with the airlines about all this, and other enhancements. This has entailed, for Another of Foxs specific responsibilities is
there is a lot of airline buy-in to this idea. And example, cutting the ends off piers in T2 to give the operational readiness of T5 ensuring all
why not? Everybody wins. adequate clearances for the 80-metre the systems work, and work together. This also
It is also worth noting that BAA is committed wingspan of the A380 and the start of extends to safeguarding areas for future
to spending hundreds of millions of pounds construction of a 1145 million T3 Pier 6. developments, such as the third T5 satellite
over the next decade to improve the other four There is also pressure on stands, so the and its Track Transit System connection to the
terminals. welcome first dividend from the T5 apron Central Terminal Area.

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WEARING THE CAPTAINS

ARMBAND WITH PRIDE

TONY DOUGLAS IS MANAGING DIRECTOR OF THE >Douglas is a big fan some would say a
TERMINAL 5 PROGRAMME. ASKED TO DEFINE EXACTLY fanatic of Everton Football Club, and his
WHAT HE ACTUALLY DOES, HE REPLIED: MY JOB? IM remarks are liberally sprinkled with football

VERY PROUD TO BE THE GUY WHO PROVIDES THE metaphors. Within two minutes he said: The
captains armband is on my arm, and I consider
LEADERSHIP AND CLARITY SO THIS TEAM OF
this a real privilege.
PROFESSIONALS I HEAD CAN DELIVER ON OUR
Asked to define the success of the
OBLIGATIONS ON TIME AND ON BUDGET. programme, he was equally direct: On time,
SIMPLE, REALLY. JOHN FRANK-KEYES REPORTS. on budget, with an outstanding record on

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health, safety and quality. Whats kinda neat is total of 16.1 billion were spending more than To call T5 merely a terminal
that although the project is complex, there is 14 million a day at present and its on time is actually a bit misleading it
zero ambiguity about the outcome. The key and on budget. You could say were at half-
will be a sizeable airport in its
tasks are to understand the customers time
requirements, to design an optimal solution
own right. Indeed, T5 on its
and to deliver the construction. The challenge > BANNED THE BOOK OF EXCUSES own will be the fourth largest
is the integration of teams. The unique aspect of the strategic framework airport in Europe once phase II
So is he a visionary or a technocrat? Neither. for this project is that BAA holds all the risk, all is implemented with
I prefer to think in terms of passion, pride and the time. We do not sub-contract this out to
potential capacity of up to 35
privilege. The challenge is to beat the odds, to third parties.
be better than other airports from the very Douglas explained: Look at most ordinary
million passengers, on current
opening day. The question is how to deliver a agreements there are two pages defining a measures only Heathrow
different solution, to get a different output. successful outcome and 64 volumes on what itself, Frankfurt and Paris-
Terminal 5 will open at the end of March 2008. happens if it goes wrong. You spend more time CDG are bigger.
Im certain of that. consulting the Book of Excuses than working
At the time of writing, the project was 48% out how to deliver the project.
complete. We have spent 12.6 billion out of a So what is BAA bringing to the party? We are

11
t5 magazine 21/12/04 10:15 am Page 12

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a serial procurer of airport infrastructure. We

work in integrated teams where all strive to
mitigate the risk. The risk is pooled, unified,
and BAA insures it. It is more than a
construction strategy, it drives all systems and
all processes.
This shift is fundamental and there has been
a great deal of interest in assessing whether
this could be a model for all major construction
projects. Douglas added laconically: We had
the Treasury here recently, asking for
explanations of how it all works.

INTELLECTUAL HORSEPOWER
Its not all perfect, however, and learning
from what goes wrong is also important. The
example Douglas offers is the new ATC tower.
This will be an 87-metre construction with the
cab perched on a slender structural steel
column comprised of sections with an 8mm
tolerance. Its a bit like building a submarine,
vertically.
It was a very complex bit of engineering, and
the manufacturer to meet the exacting
standards of the specification had to revise the
intial manufacturing process. Yet instead of it
being a reason for conflict, we said lets use
our intellectual horsepower to solve the
problem instead.
In a culture of problem-solving rather than prefabrication. Thats because the factory Douglas said BAA brings a range of stimuli to
finger-pointing, a new manufacturing solution environment is far safer than building site this issue, including a veteran safety
was developed. work. campaigner who addresses health and safety
This all leads to a better implementation Construction director Andrew Wolstenholme workshops Ian Whittingham, who was
strategy and the insurer was very happy has given a very forthright lead on this issue, by paralysed from the waist down after falling
because the cost was a fraction of what it might initiating a programme known as IIF Incident though a roof on a construction site a decade
have been. and Injury Free. This is a key objective. (see ago.
T5 is often described as the UKs largest page 57) Then theres the Take Five programme
construction site within one boundary. Our accident rate is currently 0.38 which is when starting a new task or when the situation
Actually, its the largest by a country mile, significantly better than the UK construction changes during a task, we encourage staff to
said Douglas. Onsite safety and safe working industry average. This equates to 3.8 reportable review and re-assess their safety context and
practices are a cornerstone of the entire incidents in a million man hours. A reportable adjust their behaviour accordingly.
project. accident is one that leads to three days or more Douglas has obvious and justifiable pride in
Douglas explained: Building sites are off work under the HSEs RIDDOR regulations. leading this project, but who is T5 actually for
inherently dangerous places. There were 60 Our declared future objective is zero is it for Heathrow, for BAA, for British Airways,
deaths on UK building sites last year. accidents, zero injuries and the interim goal is for London, for the south east or for the whole
Statistically, there should be six deaths on the to get down to 0.1 thats one reportable country? His answer was categorical:
T5 construction project. I think that is totally incident in one million hours. First, it is for the travelling public, then all
and utterly unacceptable. The process is working three times now the the rest. T5 will provide a brilliant gateway to
One example of measures to mitigate that T5 site has recorded a million man hours London and to the UK. This building has a wow
risk is the use of extensive off-site without a single reportable incident. factor second to none.

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A DAY TO REMEMBER

MARCH 28, 2008, THE DAY BRITISH AIRWAYS WILL START THE BUILD-UP FOR
ITS MOVE INTO TERMINAL 5, IS A DATE PHIL HOGG, THE AIRLINES T5
PROJECT LEADER, WILL NEVER FORGET FOR TWO REASONS. IT IS ALSO HIS
MIDDLE DAUGHTERS 21ST BIRTHDAY. CHARLOTTE HOGG HAS SAID HER DAD
CANT GO TO WORK THAT DAY BUT HES OFFERED TO THROW A HER PARTY
TO BEAT ALL PARTIES

>The value of T5 to British Airways really will benefit. Its probably unique, but at the Weve had a close relationship over the
cannot be overstated. Heathrow has naturally moment, both oneworld and Star operate processes that make this building work, and
been BAs home base and largest hub since the across all four terminals. With BA in T5 and our YRM has been very effective in jointly working
dawn of time, but the opening of T5 will mark oneworld partners in T3, this will enable Star to with BAA, Hogg noted.
the first time in 30 years that that the airline focus on T1 and SkyTeam on T4. BA will now relocate into T5 in a single move.
has not operated from at least two, if not three, One of BAs stated aims is to deliver Previously, the intention was to vacate T4 in
of LHRs terminals. superlative service in superb facilities. We 2008 but to remain in T1 until 2012. Qantas will
Most of our competitors enjoy the benefit of have worked for more than seven years to get probably also move into T5, but the details are
operating from a single terminal at their home the design of T5 right for our customers and for not yet finalised. Why has BA not put significant
bases and so at last will we. This will be a our aircraft. We also want to provide a pleasant equity into the 16 billion project, as did
huge benefit to our customers as we will be experience for our staff, of course. Lufthansa for Munichs T2? Well, BA is to
able to offer 45-minute connections. Compare BA has worked with the architects, planning spend about 1500 million on the fit out of T5,
that with 75 minutes for T1-T4 or vice versa, and design house YRM to fine-tune the but the principle at Heathrow is that all airport
Hogg said. It will also improve the efficiency of operational details, such as revising the stand developments are funded by the airport
aircraft turnrounds BA today is turning layouts for greater efficiency, and also the charges which all airlines pay. On a 10-year
aircraft in three different areas of the airport. processes covering areas such as transfer view, almost as much will be spent on the rest
Furthermore, Hogg noted the entire airport passengers, transfer bags and immigration. of the airport than is being spent on T5.

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t5 magazine 21/12/04 10:15 am Page 16

FROM COMPETITION
The flow-through check-in,
TO COLLABORATION
seen here as a prototype,
has been designed to speed
bags on their way using a >The planning, design and architecture aligning the operational fit to the airlines key
lift to take the baggage to practice YRM has a dual role in the T5 objectives, such as minimum connection times.
the lower level. The desk Programme, having been appointed by both With the goal of 45-minute transfers, every part
itself is being designed to British Airways, more than 10 years ago, and by of the process has been precisely measured

switch as required between BAA. Robert Stewart, YRM project director, said and evaluated, and the design amended
the twin keys to the joint working partnership accordingly.
a staffed or self-service
were being co-located in the same suite of Another issue was to re-think the nature of
facility, using a common offices at Heathrow with lead project architects, the check-in process, promoting alternative
CUSS/CUTE platform the Richard Rogers Partnership as well as BAA methods for passengers at different stages of
developed jointly by BA and and BA, and having joint briefs, jointly signed. readiness. Some may have checked-in

BAA. This was innovative and has proved highly remotely, over the internet or by mobile phone,
successful. BA committed itself from the outset while others may arrive at the airport yet to
to be proactive in influencing the outcomes of start the process. We have to be able to offer
this project across all sorts of areas including different services, different types of welcome,
capacity, the baggage system, passenger to meet customers different needs.
movement through the terminal, and even the In terms of staff accommodation, for the first
design of the office space. All of this was time all BA staff will operate under one roof.
intended to ensure the quality of the experience We felt there was a need to break down
met BAs aspirations. We helped set down the barriers between airport and airline staff, so
design and planning strategy to achieve these we have designed joint landside
goals, and by engaging in this way, there was accommodation. For the airport authority, YRM
an enormous transformation from a has been closely involved in the design of the
competitive environment to a collaborative terminal and its second satellite, and authored
environment. he said. the Campus Design Guidelines document that
Specific aspects of YRMs input included set the parameters for the entire site.

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t5 magazine 21/12/04 10:16 am Page 17

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THE HOLDER OF THE VISION

MIKE FORSTER, DEVELOPMENT AND DESIGN DIRECTOR FOR T5,
DESCRIBES HIMSELF AND HIS TEAM AS THE OWNERS OF THE
WHAT AND WHY, WITH ULTIMATE RESPONSIBILITY FOR WHAT KIND
OF PLACE T5 IS, AND TRANSLATING THAT VISION INTO REALITY,
DOWN TO THE LAST DETAIL.

>With a flourish typical of an architect, Mike acceptable liability. The T5 Agreement is an views across the airfield to draw on the drama
Forster found it easier to draw the structure of integral part of the delivery strategy and the and excitement of aviation. Wayfinding will be
the interlinked T5 teams than to explain it. fundamental driver is that BAA holds the risk, natural and intuitive.
There is an operational company run by Paul and does not contract this out. It is a Is it the best terminal in the world? I dont
Fox, a construction company headed by Andrew fundamentally different way of procuring a know, but I believe it will have the best
Wolstenholme and the development and design project. There are16 major projects and 140- passenger experience, the best operating
company, run by Forster. odd sub-projects, he added. environment and the best combination of those
Above all three is T5 Programme managing Turning to the design goals, Forster said: two.
director Tony Douglas, and there are other Mike Davies of the Richard Rogers As one of the biggest infrastructure projects
connections out to Heathrow Airport Ltd Partnership has spent the best part of 15 years in Europe, there is naturally great interest in
managing director Mick Temple and executive on this project. He is very much the principal the T5 project. In part, this is due to its
chairman Janis Kong. architect and he and his team have done a extraordinary diversity as well as the terminal
My team holds the vision for the passengers. fabulous job. itself, there are 13.5 kilometres of tunnelling
We want to deliver a truly great airport work for the rail tunnels, a motorway spur,
experience while also providing a highly > THE WOW FACTOR stands for 60 aircraft, and an underground
efficient operating environment with safety and What T5 will be able to offer is a fantastic track transit system.
security for all who work there or visit, Forster passenger experience. We are continually The total site is 260 hectares, about the size
explained. He then spoke about adding considering every aspect from the passenger of Hyde Park, but it is all being done between
layers how much IT, what type of engineering perspective. First impressions are important, two live runways at the worlds busiest
solutions or the operation and maintenance of but it cant stop there. The whole journey international airport without interrupting
the building, for instance. through the terminal needs to be fantastic. The operations. We will need six months of
Weve got to hold the value proposition, for check-in desks will be a walk-through operational readiness testing and were already
all 43 stakeholders. We have to align and experience and, once through security to the planning that phase.
accommodate them in the overall vision in the airside, the passenger gets a double-height Overall, its quite a challenge, he said, with
context of the financial investment and space with floor-to-ceiling glass walls offering cool understatement.

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t5 magazine 21/12/04 10:16 am Page 22

RED MIKE NO LONE HERO

MIKE DAVIES, A RICHARD ROGERS PARTNERSHIP DIRECTOR, IS THE
PRINCIPAL ARCHITECT ON THE T5 PROGRAMME BUT IS CAREFUL TO STRESS
THE CRUCIAL ROLES PLAYED BY THE OTHER ARCHITECTURAL PRACTICES
COLLABORATING ON THIS PROJECT. HE SPOKE WITH FAYE ROWE.

>As lead architects, we are the glue that The terminal design is cutting-edge because
helps all the different personalities to come it addresses the fundamental problems of
together, despite their differing philosophies, airport design, like providing flexibility for
explained Davies. Luckily we have a good change with its loose envelope-style design
relationship with the other architects, having which is independent of its contents.
worked with them on previous projects like Technologically, its a very complex beast and,
Heathrows Europier. of course, we have the interchange space
Davies also has to balance the needs of 43 where all modes of transport come together
different stakeholders. Obviously there are and passengers can stop to pause and enjoy
priorities, he said. But we have to be able to their journey into the airport. The interchange
satisfy these sometimes conflicting needs to a also acts as a welcome to London the
reasonably high degree. It is quite hard, but we generosity of space and high amount of natural
are delivering. daylight will make travelling through T5 a very
Davies has been working on the project for 15 memorable experience.
years but says that T5 is not the project that Retailing, security and new passenger
will define his career. I have been working on facilities such as fast-track services are
signature projects for RRP all my life, he said. changing all the time and hence the design has
T5 is incredibly important, but the Millennium evolved. Who knows what airport retailing will
Dome and Madrid Airport were also significant look like in 10 years time? mused Davies.
projects. What is tremendous about this project is how
BAA has acknowledged that T5 is taking no BAA has organised this massive site its the
risks in terms of cutting-edge technologies and size of Hyde Park. Security and safety are
that everything has to be tried and tested paramount and there is a buzz. I defy anyone
before committing to it, but Davies disagrees not be impressed by the sheer scale of the
that he has played it safe with the design. terminal.

Red Mike Davies explained why he always wears

red: I like the colour and I enjoy wearing it I have
been wearing it everyday since 1974. It causes all
sorts of wonderful opportunities and surprises.
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t5 magazine 21/12/04 10:16 am Page 23

PEOPLE CHEMISTRY IS IMPORTANT
UNDERSTANDING THEIR PROBLEMS
AND HOW THEY THINK IS AN
ESSENTIAL PART OF BEING ABLE TO
BALANCE EVERYONES INTERESTS.

23
t5 magazine 21/12/04 10:16 am Page 24

Pascall+Watson architects

plan

validate

Delivering terminal 5
deliver
5 Carlson Court, 116 Putney Bridge Road, London SW15 2NQ + t: 020 8874 1311 + f: 020 8874 2584 + www.pascalls.co.uk + [email protected]
t5 magazine 21/12/04 10:17 am Page 25

RAISING THE BAR IN AIRPORT DESIGN

BAA head of design, >T5 is all about creating a great passenger will tail off over the next few months when the
David Bartlet: experience, said BAA head of design David construction team actually takes over.
Delighting the
Bartlet. We carried out a character audit Working in a co-located manner has
passenger and
making sure this is across the whole project to check that encouraged TPS to drive home cost savings,
embedded in the everything matches and the passenger journey which have been achieved by minimising the
entire design is fluent. amount of material moved from the site and
process is what it is
For people flying from T5, their passenger developing a higher-strength concrete.
all about.
experience will begin when they leave the M25 KONE UK has been managing the design,
and continue right through to boarding the manufacture and delivery of T5s 104
aircraft. escalators and 3 travelators as well as its
We are working with a clean sheet of paper scenic glazed-front lifts. Geoff Midgley, the
so we have the opportunity to get it right, he companys new elevator business director,
continued. Our use of natural light is unusual said: KONE equipment was selected on the
and it will set the airport apart in terms of the basis of its efficient and environmentally
views people get in and out of the airport. The friendly operation, and its suitability for the
clear span of the roof adds a touch of drama to airport environment. Site activities commenced
the project too. in July this year and will run through to
TPS Consult has been involved since the start handover in March 2007.
of the project, developing landside and airside This will be followed by a 12-month trial
infrastructure, airside services and earthworks running period and familiarisation for the BAA
design. Franck Huidobro, director of TPS operations team. The escalators will be made
Consult said: At the moment we have finalised out of fire-resistant materials and feature
the design stage and are working closely with special fixings for canopy and glass-sided
contractors in the construction stage, but this screens.

25
Project1 8/4/04 9:44 am Page 1
t5 magazine 21/12/04 10:17 am Page 27

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27
t5 magazine 21/12/04 10:18 am Page 28

ADVANTAGE IS PLEASED
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t5 magazine 21/12/04 10:18 am Page 29

VIRTUAL COMMUNITY TESTING SYSTEMS

>Every day over 3000 people use the As well as building huge networks, Gaines and Above: BAA's Interface Test Facility. Nick Gaines,
computer systems that support the Terminal 5 his team have built an Interface Test Facility BAA's Head of Systems said: "The Systems
Assurance Team are an extremely important team.
programme. In addition to this huge site where BAA can mock up the systems
They manage the test facility and are experts in
network, the T5 IT team has created a virtual environment of T5 and allow suppliers to test good systems engineering practice. It's not just
community with suppliers so that they can their systems well before they are installed in about audit and inspection, they are skilled
work on the project from all over the world. the buildings. consultants who are working with suppliers to
ensure that the systems we build are what we
For example, T5 has the largest CAD team in "We are trying to prove everything works
require, and will perform well in service. The big
Europe, all working on a common design model together early in the programme," he explained.
picture is to create a living breathing 5th terminal
to minimise the risk of rework. "On a lot of airport projects, construction delays for Heathrow rather than just T5."
Nick Gaines, BAA's Head of Systems, is in have squeezed testing time. We want to avoid
charge of both the IT that supports the project, this and build confidence in this most complex
and delivering the systems that will be installed part of the project. If we do this and minimise
in the terminal. the interplay of new technologies, then we will
"Transforming a building into an airport have greatly reduced the risk."
terminal is all about technology." he explained. Arup associate Manan Shah is the design
"Airports simply don't work without baggage, team leader for the telecommunications
flight information, security and numerous other systems. He said the Interface Test Facility is
critical systems. From the terminal control one of the best test lab environments in the UK,
centre an operator can monitor every aspect of and added: "T5 will have a single integrated
the terminal, and dispatch staff to resolve network that will be one of the biggest private
problems." multi-service networks in Europe. When it is
Gaines argued that the principal delays to finished it is going to be a real gem. We spent a
most major airport projects lie in the systems lot of time trying to ensure that the
integration, especially with baggage handing communications are not an afterthought and
and flight information. "Our challenge is to link that they are integrated into the building from
all of these systems together, and back into day one."
Heathrow with the minimum risk and "The CCTV network is IP-based which is going
disruption to the worlds busiest airport" he to be new to BAA and BA because it will be
said. "Until now my team have mostly been shared my multiple users working in different
doing site support and auxiliary works, but locations," he continued. "It is quite a challenge
soon we will start installing the building to build, but hopefully it will be a reference point
networks, and we will be on the critical path." for BAA and for other airports to follow."

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t5 magazine 21/12/04 10:18 am Page 30
t5 magazine 21/12/04 10:18 am Page 31

This is clearly the way to go, he said. We

TURNING CYNICS INTO FANS want to make sure that it is not a free-for-all
like in shopping centres. We cant have that in
T5, so we are starting work on a unit
>There is currently a very small team looking after retail in T5, but Being able to programme that decides when retailers will
once the project reaches its climax, this is sure to change. have to come on site and fit out their shops.
design the
T5 retail director Nick Zeibland is trading ideas with three colleagues Our job is to make sure every single one of
retail as a
and is soon going to create a series of virtual teams that can set to work them opens on time.
on developing the terminals retail concept. part of the BAA is investing heavily in media advertising
We are still almost one year away from even talking to potential terminal, to communicate the way the outlets are going
retailers, explained Zeibland. What we have finished doing is rather than to be integrated into the building. Zeibland
establishing where the outlets are going to go. Now we are in the process around it has explains: The 200,000 square feet of retail
of deciding how we are going to use the space completely and will have a space should be better integrated in terms of
allowed BAA
solution by March 2005. architecture and passenger flow which will
Most of BAAs established business partners have already expressed an
to develop an make it a much better and more effective
interest in taking up space but Zeibland warns that BAA is not going to innovative experience for the passenger.
be leasing it in an ad hoc way. strategy for What Zeibland does promise is that BAA will
We assume it will house over 100 shops and we are hoping that it will success. be doing things differently. He said: If you do
out-perform other terminals in terms of revenue it would be rather things the same, people will behave the same.
Faye Rowe
disappointing if it didnt. We are hoping that some new and innovative Our ambition is to turn cynics into fans. We
retail partners will also come on board, he revealed.
reports. want the people that usually get to the airport
After deciding exactly how many shops in what categories, BAA will as late as possible and go straight to the plane
develop a letting strategy based on a less is more concept. to come much earlier just so they can go
shopping. That is our vision.

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t5 magazine 21/12/04 10:18 am Page 32

ELEVATING THE STANDARDS OF DESIGN

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