Regional Office

Citizens Charter
Revised 2013

Commission on Higher Education

Higher Education Development Center Building, C.P Garcia Ave., UP Campus, Diliman, Quezon City
Web site: www.ched.gov.ph Tel. Nos.441-1177, 441-1169, 441-1149, 441-1170
 Citizens Charter

Contents
1 Contents

2 List of Frontline Services

3 Issuance of Certification, Authentication and Verification (CAV)

of Academic Records for Private and Locally Funded Colleges
and Universities

5 Issuance of Special Order (S.O.) for Graduation

7 Issuance of Certificate of Eligibility to take Bar Examination

(C2)

9 Application for Government Authority (Permit and

Recognition)

14 Student Financial Assistance Programs (STuFAPs)

17 Application for Expanded Tertiary education Equivalency and

Accreditation Program (ETEEAP)

Feedback Form

CHED Regional Office Directory

 Commission on Higher Education Citizens Charter

LIST OF FRONTLINE SERVICES

Regional Office

Duration of Office in
Frontline Services Fees Forms
Process Charge

CAV Application Form Abroad: 10 -15 CHEDRO NCR

Issuance of Certification, Php 40.00 per copy
working days 2/F HEDC Building
Authentication and Verification
(CAV) of Academic Records Local: 5 working CHEDRO IV - A
for Private and Locally Funded days 2/F Unit 3 HEDC Building
Colleges and Universities CHEDRO IV B
2/F HEDC Building

S.O. Application Form 5 -10 working days CHEDRO NCR

Issuance of Special Order Free of Charge
(depending on the 2/F HEDC Building
(S.O.) for Graduation volume of
applications CHEDRO IV - A
received, the 2/F Unit 3 HEDC Building
number of
processing days CHEDRO IV B
may be exceeded) 2/F HEDC Building

C2 Application Form 5 working days CHEDRO NCR

Issuance of Certificate of Php 80.00
(depending on the 2/F HEDC Building
Eligibility to take Bar volume of
Examination (C2) applications CHEDRO IV - A
received, the 2/F Unit 3 HEDC Building
number of
processing days CHEDRO IV B
may be exceeded) 2/F HEDC Building

GPR Form Permit/Recognition CHEDRO NCR

Application for School Bond:
shall be issued one 2/F HEDC Building
Government Authority Php 6,000 (1) month prior to
(Permit and Recognition) the opening of CHEDRO IV - A
Application Fee: school year 2/F Unit 3 HEDC Building
Php 4,000 per
CHEDRO IV B
program 2/F HEDC Building

Scholarship Application CHEDRO NCR

Student Financial Free of Charge 2/F HEDC Building
Assistance Programs Form
(STuFAPs) CHEDRO IV - A
2/F Unit 3 HEDC Building

CHEDRO IV B
2/F HEDC Building

ETEEAP Application Seven (7) Days CHEDRO NCR

Application for Expanded Free of Charge
2/F HEDC Building
Tertiary Education Equivalency Form for Individual
and Accreditation Program CHEDRO IV - A
(ETEEAP) 2/F Unit 3 HEDC Building

CHEDRO IV B
2/F HEDC Building

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 Commission on Higher Education Citizens Charter

Issuance of Certification, Authentication and Verification

(CAV) of Academic Records for Private and Locally Funded
Colleges and Universities
Clients
College students and graduates thru HEI representative
Individual college student and graduate

Requirements:
A. For Graduates of Bachelors Degree/Graduate and Post-Graduate Degree
1. Indorsement from the HEI Registrar
2. Copy of Transcript of Records (TOR) and/or Diploma and other records duly certified by the
School Registrar
3. Certified photocopy of Special Order (SO)

B. For College Students/Undergraduates

1. Indorsement from the HEI Registrar
2. Certification of Enrolment
3. Copy of Transcript of Records (TOR)/earned units certified by the School Registrar

Schedule of Availability of Service

Monday to Friday
8:00 am 5:00 pm

Fees:
Php 40.00

Total/Maximum Duration of Process:

Abroad:10 -15 working days
Local: 5 working days

How to Avail of the Service

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

1 Receiving Staff CHEDRO 2 minutes per

Submits required Receives and verifies/validates the
Administrative Division application
documents documents submitted and
certification of Registrar, and issues
order of payment

Cashier/Cash Clerk CHEDRO 2 minutes

2 Proceeds to the Issues Official Receipt (OR)
Administrative Division
Cashier for
payment of CAV
Fee

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 Commission on Higher Education Citizens Charter

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

Receiving Staff CHEDRO 5 minutes

3 Submits Issues claim stub to be presented to
Administrative Division
accomplished the DFA for issuance of the
form and OR. authenticated documents with Red
Receives claim Ribbon or CHEDRO, for local
stub purposes

Staff - in-charge CHEDRO 20 minutes

4 Processes the submitted documents:
Administrative Division
a. Prepares the CAV for signature
of the Chief Administrative
Officer
b. Stamps the document with dry
seal
c. Releases the CAV and files the
second copy of the application
and certification

Releasing Staff CHEDRO 3 minutes

5 Claims the CAV
Administrative Division
(local
employment) at
CHEDRO

Staff-In-Charge CHEDRO 30 minutes

6 CAV for employment abroad:
Administrative Division
a. Prepares masterlist and
transmits application received
through DFAs official courier for
DFA authentication on a daily
basis

END OF TRANSACTION

References:

CHED Memorandum Order 14, s 2007: Authentication of School Documents per Executive Order Number 582 and
expanding the coverage of Higher Education Graduates Database as basis for Preliminary Authentication of
School Documents

Memorandum from the Chairperson dated January 16, 2002: CHED Policies on Issuance of Certification, Authentication
and Verification (CAV)

CHED-NCR Memorandum No. 3, s. 2000: New Procedures and Guidelines in the Delivery of Student Services
(For CHED NCR Only)

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 Commission on Higher Education Citizens Charter

Issuance of Special Order (S.O.) for Graduation

Clients:
College/University Registrar or Assistant Registrar

Requirements:
1. Duly accomplished application for Special Order signed by the Registrar/Asst. Registrar
2. Form IX (Summary of Courses and Grades)
3. Summary of Related Learning Experiences/Cases Attended (for Nursing/Midwifery Programs)
4. Copy of the Thesis/Dissertation and Abstracts (for Graduate and Post-Graduate Programs)
5. The following additional documents are required for Foreign Students:
6. Copy of Notice of Acceptance (NOA)
Photocopy of Certificate of Admission (CEA) for Medicine and Dentistry
Alien Certificate of Registration (ACR) with valid student visa

Schedule of Availability of Service

Monday to Friday
8:00 am 5:00 pm

Fees:
Free of Charge

Total/Maximum Duration of Process:

5 -10 working days (depending on the volume of applications received, the number of
processing days may be exceeded)

How to Avail of the Service

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)
Submits
1 Receiving Staff CHEDRO 1 minute per
application Receives the application
Administrative Division application

2 In-Charge CHEDRO 5 minutes

Records/logs-in the application. A
Administrative Division
tracking slip is attached and forwards
to the Records Section for
verification

3 a. Verifies the names of students

Records Officer CHEDRO 3 hours per 10
against the Enrollment List Administrative Division students in one
(E.L.) and forwards the application form
application to the Supervisor
1 hour per 10
students in one
b. Evaluates application against Supervisor-in-Charge CHEDRO application form
the approved curriculum of the Program Technical Division

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 Commission on Higher Education Citizens Charter

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

4 In-Charge CHEDRO 10 minutes

Assigns S.O. Number, records on
Administrative Division
the S.O. logbook and types Special
Order Number in the S.O. form

5 Forwards the application to the

following for final approval:

Chief Education Program Chief Education CHEDRO 5-10 minutes

Specialist undergraduate Program Specialist Technical Division
programs

Regional Director graduate Regional Director Office of the

Director IV
programs

6 Records Officer CHEDRO 5 minutes

Receives the Releases approved application
Administrative Division
approved
application

END OF TRANSACTION

References:

CHED Memorandum Order 21, s 2003: Grand of Autonomy and Deregulated Status to Selected Higher Education
Institutions with Benefits Accruing Thereto.

CHED Manual of Procedures, 2004

CHED Memorandum Order 01, s 2005: Revised Policies and Guidelines on Voluntary Accreditation in Aid of Quality and
Excellence in Higher Education

CHED Memorandum Order 40, s 2008: Manual of Regulations for Private Higher Education of 2008

CHED-NCR Memorandum No. 3, s. 2000: New Procedures and Guidelines in the Delivery of Student Services
(For CHED NCR Only)

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 Commission on Higher Education Citizens Charter

Issuance of Certificate of Eligibility to take

Bar Examination (C2)
Clients
Graduates of Bachelor of Law (LlB) thru Higher Education Institutions representatives

Requirements:
1. Indorsement from the HEI Registrar
2. Copy of Transcript of Records (TOR) certified by the School Registrar
3. Certified photocopy of C1 (Certificate of Eligibility for Admission to Law course)

Schedule of Availability of Service

Monday to Friday
8:00 am 5:00 pm

Fees:
Php 80.00

Total/Maximum Duration of Process:

5 working days (depending on the volume of applications received, the number of processing
days may be exceeded)

How to Avail of the Service

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

1 Receiving Staff CHEDRO 2 minutes per

Submits required Receives and verifies/validates the
Administrative Division application
documents documents submitted and
indorsement of Registrar, and issues
order of payment

Cashier/Cash Clerk CHEDRO 2 minutes

2 Proceeds to the Issues official receipt (OR)
Administrative Division
Cashier for
payment of C2
Fee

Receiving Staff CHEDRO 5 minutes

3 Submits Issues claim stub to be presented to
Administrative Division
documents and releasing officer of CHEDRO
OR. Receives
claim stub

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 Commission on Higher Education Citizens Charter

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

Staff - in-charge CHEDRO 20 minutes

4 Evaluates record of student
Technical Division

Releasing Staff CHEDRO 3 minutes

5 Claims the C2 Releases Certificate
Administrative Division

END OF TRANSACTION

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 Commission on Higher Education Citizens Charter

Application for Government Authority

(Permit and Recognition)
Clients:
Private and locally funded colleges/universities

Requirements:
A. For Newly Established HEIs applying for government authority to operate degree program/s
1. Notarized and accomplished application
2. SEC Registration (for private HEIs)
3. Copy of the original Ordinance approving the establishment of the local college/university
4. Copy of Budget Allocation/Annual Expenditure duly certified by the Budget Officer
5. Copies of Transfer of Certificate of Title (TCT)/Lease Contract/Ownership of School
Building
6. Certificate of Occupancy of School Building
7. Feasibility Study to include philosophy and goals, viability, statement on the location of the
school, schedule of tuition and other fees
8. List of School Administrators and Teaching Staff
8.1. Spreadsheet form to include educational qualifications supported with certified true copy
of transcript of records (TOR), position/designation, nature of appointment
(permanent/temporary), status (full-time/part-time)
8.2. Notarized copy of appointment/contract of employment /letter of commitment with
confirmation
9. List of Non-Teaching Staff
10. Copy of Retirement Plan duly registered with SEC
11. Curriculum to include distribution of subjects per semester/trimester, summary of units, course
description and course syllabi
12. Physical facilities (to include pictures)
13. List of equipment and other instructional devices/aids
14. List of Library Holdings including professional journals
15. List of support facilities (auditorium, sports and recreational, canteen, faculty lounge, student
lounge, dormitories)
16. Support services (guidance and counseling, placement, medical and dental)

B. For Existing HEIs applying for government authority to operate degree program/s

All of the above mentioned documents with updated information/data should be submitted except
items 2, 3, 4, 6, 16 and instead, which should be replaced with the submission of the following:

1. Copy of TCT for additional site

2. Document of ownership for additional building
3. Certificate of occupancy for additional building
4. Financial statement of the previous year duly certified by a Certified Public Accountant
5. Copy of the latest tuition fee schedule
6. Copy of the latest permit issued for application for renewal or recognition

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 Commission on Higher Education Citizens Charter

Schedule of Availability of Service:

Monday to Friday
8:00 am 5:00 pm

a. Private HEIs:
I. Permit Not later than June 30 of the year preceding the intended year of
operation
II. Recognition Not later than the 1st working day of November of the school year to
that for which recognition is sought

b. Local HEIs - Three months before the intended year of operation

Fees:
School Bond: Php 6,000
Application Fee: Php 4,000 per program

Total/Maximum Duration of Process:

Permit/Recognition shall be issued one (1) month prior to the opening of school year

How to Avail of the Service:

A. FOR NEW HEI

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

1 Receiving Staff CHEDRO 20 minutes per

Submits three Assesses the completeness of the
Administrative Division application
(3) sets/folders documents submitted using the and/or Technical
of duly application checklist and affixes Division
accomplished stamp Received on the transmittal
application letter and on the first page of the
accompanied notarized application
with
documentary
requirements per
program

In-Charge CHEDRO 2 minutes per

2 Receives a copy Assigns a routine slip/tracking slip
Administrative Division application
of the application and forwards to the Office of the
for their file Regional Director (RD) for
assignment

3
In-Charge CHEDRO 2 minutes per
Logs in application in the record
Office of the application
book and forwards application to the Director IV
Supervisor in-charge

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 Commission on Higher Education Citizens Charter

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)
4
Supervisor In-Charge CHEDRO 1 Hour per
Conducts documentary analysis of
Technical Division program
the HEI application for all programs

If incomplete, prepares Supervisor In-Charge CHEDRO 30 minutes

and Regional Director Technical Division
deficiency letter for the RDs
signature

If complete, coordinates with Regional Director and CHEDRO

Staff Technical Division &
HEI regarding site visit by the Office of the Director
RD and staff to determine
acceptability of the proposed
site and building

5 Supervisor-in-Charge CHEDRO 30 minutes

If site and building are not & Regional Director Technical Division &
acceptable, issues disapproval Office of the Director
letter Regional Director and IV
If site and building are Staff
acceptable, follow steps 4 to 15
for application for existing HEIs
applying for program offerings

6
Records Officer CHEDRO 5 minutes
If disapproved, Releases letter of disapproval
Administrative Division
receives the
letter

END OF TRANSACTION

B. FOR EXISTING HEI

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

Receiving Staff CHEDRO 20 minutes per

1 Submits three Assesses the completeness of the
Administrative Division application
(3) folders of documents submitted using the and/or Technical
application application checklist and affixes Division
accompanied stamp Received on the transmittal
with letter and on the first page of the
documentary notarized application
requirements per
program

In-Charge CHEDRO 2 minutes per

2 Receives a copy Assigns a routine slip/tracking slip
Administrative Division application
of the application and forwards to the Office of the
for their file Regional Director for assignment

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 Commission on Higher Education Citizens Charter

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

In-Charge CHEDRO 2 minutes per

3 Logs in application in the record
Administrative Division application
book and forwards application to the
Supervisor-in-charge

Supervisor-in-Charge CHEDRO 30 minutes to

4 Conducts documentary analysis of
Technical Division 1 hour per
the application program

If not complete, prepares Supervisor-in-Charge CHEDRO 1 Hour

Technical Division
deficiency letter
If complete:
a) gives and orients HEI 30 minutes
regarding Evaluation form to
be accomplished
b) coordinates with the RQAT
(Regional Quality 30 minutes
Assessment Team) and
arrange visit to HEI

Submits Performs step 1 Supervisor-in-Charge CHEDRO 1 Hour

5
and Regional Director Technical Division
compliance If not complete:
Prepares letter of disapproval

If disapproved, Releases letter of disapproval Records Officer CHEDRO 5 minutes

6
Administrative Division
receives the
letter

Same as steps
7 If complete, processes the 1 to 4
application through steps 2 to 4

Conducts evaluation visit and RQAT Members CHEDRO 1 day per

8
(2 per program) Technical Division program
submits report to CHEDRO within 5
days after the visit

Reviews the RQAT findings and CEPS, SEPS, CHEDRO 1 day

9 Supervisor-in-Charge Technical Division
recommendations:
If with minor deficiencies,
prepares deficiency letter based
on RQAT report to HEI to comply
within the prescribed period
(Note: If HEIs did not rectify
deficiencies noted within the
prescribed period, the application
is denied for the year applied for)
If favorably recommended,
forwards the RQAT report and
recommendation to the RD for
final review and approval

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 Commission on Higher Education Citizens Charter

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

Records Officer CHEDRO 5 minutes

10 Receives the Releases deficiency letter
Administrative Division
deficiency letter

Supervisor-in-Charge CHEDRO 30 minutes to

11 Submits Assesses completeness of submitted
Technical Division 1 hour per
compliance to compliance and forwards the same program
deficiencies to the RQAT for documentary
evaluation and/or ocular visit

RQAT Members CHEDRO 1 day

12 a. If documentary evaluation is
Technical Division
sufficient, submits evaluation
report and recommendation to
CHEDRO
b. If a re-visit is needed, conducts
ocular inspection and submits
evaluation report and
recommendation to CHEDRO

Regional Director, CHEDRO 30 minutes to 1

13 Conducts deliberation on the CEPS, SEPS, Office of the Hour per
application of HEI and Supervisor-in-Charge Director IV & Technical application
recommendation of the RQAT: Division
a. If in order, issues permit to HEI
b. If deficiencies are not fully
complied by the HEI, denies the
application for the school year
applied for

Records Officer CHEDRO 5 minutes

14 Receives the Releases to HEI permit to operate
Administrative Division
certificate of degree program
authority

END OF TRANSACTION

References:

CHED Memorandum Order 40, s 2008: Manual of Regulations for Private Higher Education of 2008

CHED Memorandum Order No. 32, s 2006: Policies, standards and Guidelines on the Establishment and Operation of
Local Colleges and Universities

CHED Memorandum Order No. 04, s 2007: Implementing Rules and Regulations (IRR) of CMO 32, s. 2006

Manual of procedures for Higher Education Institutions in the National Capital Region (For CHED-NCR Only)

13
 Commission on Higher Education Citizens Charter

Student Financial Assistance Programs (STUFAPs)

Clients:
Should be a Filipino Citizen
High School Graduate
Gross Annual Income of Parents must not exceed Php 300,000.00
Not more than 30 years of age at the time of application, except for programs for rebel
returnees and senior citizens

Requirements:
1. Duly accomplished application form (available at www.ched.gov.ph)
2. 2 pcs. recent ID picture
3. National Career Assessment Examination (NCAE) Rating
4. High School Report Card (Photocopy of FORM 138)
5. Latest BIR Income Tax Return of parents/guardian or Certificate of Tax Exemption issued
by BIR
6. Certification of Good Moral Character form the High School Principal or Guidance
Counselor

Note: In addition to the general requirements, each program has its own qualification and documentary
requirements as defined in their respective enabling laws and implementing guidelines

Schedule of Availability of Service:

Monday to Friday
8:00 am 5:00 pm
Note: Application period is from March to April

Fees:
Free of Charge

Total/Maximum Duration of Process:

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 Commission on Higher Education Citizens Charter

How to Avail of the Service:

A. Application of Scholarship, Grant and Loan

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

1 Scholarship CHEDRO 15 minutes

Submits duly Receives and assesses
Coordinator Scholarship Section
accomplished completeness of documents and
application form stamps Received
with supporting
documents.
Waits for result
of assessment.

2 Scholarship CHEDRO 5 minutes

Advises applicant to wait for the
Coordinator Scholarship Section
result of the regional ranking and be
notified accordingly from June to July

3 Scholarship CHEDRO 10 minutes per

Evaluates documents for ranking
Coordinator Scholarship Section application

4 Scholarship CHEDRO 10 minutes per

Receives Issues Notice of Scholarship Award
Coordinator Scholarship Section client
notification

Note: Notice of Scholarship Award is issued month of July

B. Payment of Benefit

Requirements:
1. For new Scholar/Grantee/Borrower, submits photocopy of registration form or certification of
enrollment and official receipt
2. For on - going Scholar/Grantee/Borrower, submits photocopy of registration form or
certification of enrollment, official receipt and certification of grades/classcards

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

1 Scholarship CHEDRO 30 minutes

Submits required Assesses completeness of the
Coordinator Scholarship Section
documents documents

2 Scholarship CHEDRO 5 minutes

Verifies name against masterlist
Coordinator Scholarship Section

3 Scholarship CHEDRO 20 minutes per

Prepares payroll and disbursement
Coordinator & CEPS Technical Division grantee
voucher for review of the CEPS and
forwards to the Finance Section
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 Commission on Higher Education Citizens Charter

No. Applicant/Client Agency Action Office/Person in Location of Duration of

Step Charge Office Activity
(under normal
condition per
transaction)

4 Chief Administrative CHEDRO 5 minutes per

Prepares Obligation Request and
Officer Administrative Division grantee
forwards to Accounting Section

5 Administrative Officer CHEDRO 5 minutes

Certifies as to availability of funds
IV Administrative Division
and forwards to the RD Office

6 Regional Director CHEDRO 5 minutes per

Approves disbursement and
Office of the Director grantee
forwards to cashier IV

7 Cashier CHEDRO 1 day

Prepares check and advice
Administrative Division

8 Cashier CHEDRO 5 minutes per

Receives Releases checks
Administrative Division grantee
financial benefits

Note: Subject to availability of funds

16
 Commission on Higher Education Citizens Charter

Pre-evaluation of application for Expanded Tertiary Education

Equivalency and Accreditation Program (ETEEAP)
Clients:
Prospective ETEEAP Beneficiaries/Interested Applicants

Requirements:
1. Accomplished ETEEAP application form
2. 1x1 ID Picture (Original)
3. NSO Authenticated Birth Certificate/Passport
4. Proof of Good Moral Character i.e Barangay Clearance/NBI Clearance
5. Service Record/Certificate of Employment
6. Most recent academic records/diploma
7. Comprehensive resume
8. Certificates of training and workshops completed
9. Certificates of individual proficiency in the discipline of field of interest
10. Other documents or evidence of capability and knowledge in the field applied for equivalency and accreditation
(Note: Prepare two (2) sets of all documents)

Schedule of the Availability of Service:

Monday to Friday
8:00 am to 5:00 pm

Fees:
Free of Charge

Total/Maximum Duration of Process:

Seven (7) Days

How to Avail of the Service

No. Client Step Agency Action Office/Person Location of Duration of

Responsible Office Activity
(under normal
condition per
transaction)

1 Supervisor-in-Charge CHEDRO 10 minutes

Secures the Provides application forms and list of
Technical Division
ETEEAP requirements for accreditation and
Application Form equivalency and explains process
either from the
ETEEAP
deputized HEI,
the CHED
website, or the
Regional Office

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 Commission on Higher Education Citizens Charter

No. Client Step Agency Action Office/Person Location of Duration of

Responsible Office Activity
(under normal
condition per
transaction)

2 Submits Receives and records application Supervisor-in-Charge CHEDRO 10 minutes

Technical Division
completed
ETEEAP
application form

3 Conducts pre-assessment/evaluation Supervisor-in-Charge CHEDRO 5 days

Technical Division
of the submitted application form and
documents and staff prepares
endorsement

4 Receives the Releases the evaluated application Supervisor-in-Charge CHEDRO 10 minutes

Technical Division
Endorsement form to the qualified applicant with
from CHED to CHED endorsement to the deputized
the concerned HEI for entry and acceptance of the
ETEEAP applicant to the ETEEAP program in
deputized HEI the concerned HEI

END OF TRANSACTION

References:

Executive Order No. 330, May 10 1996 Adopting the Expanded Tertiary Education Equivalency and Accreditation
Program as an Integral Part of the Educational System and Designating the Commission on Higher Education as
the Authority Responsible for its Implementation

Commission on Higher Education (CHED) Memorandum Order (CMO) No. 9 s. 2009 Revised Policies and
Guidelines for the Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP) Pursuant to
Executive Order (EO) No. 330

18
 FEEDBACK FORM
(Pananaw o Puna)

Please let us know how we have served you. You may use this form for compliments, complaints or suggestions.
(Ipaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Maaaring gamitin ito para sa papuri, reklamo o mungkahi).
Simply check the corresponding box.
(Mangyaring I check lamang ang kahong naaayon).

Compliment Complaint Suggestion

(Papuri) (Reklamo) (Mungkahi)

Person(s)/Unit(s)/Office(s) Concerned or Involved: ___________________________________________

((Mga) tao, pangkat, tanggapan na may kinalaman sa papauri, reklamo o mungkahi)

Facts or Details About the Incident

(Kaganapan o detalye tungkol sa pangyayari)

You may use the back page for additional information

(Maaaring gamitin ang likuran ng papel para sa karagdagang impormasyon)

Recommendation/Suggestion/Desired Action form our Office

(Rekomendasyon/ Mungkahi/ Nais na aksyon mula sa aming tanggapan)

You may use the back page for additional information

(Maaaring gamitin ang likuran ng papel para sa karagdagang impormasyon)
Date:________________
(Petsa)

Name (Optional): __________________________________________________________________

(Pangalan)

Address:_________________________________________________________________________
(Tirahan)

Contact Number(s) (if any): _________________________________________________________

((Mga)Telepono) (Kung meron)

E-Mail Address: _________________________

Signature (Optional):________________________
(Lagda)

Commission on Higher Education

Higher Education Development Center Building, C.P Garcia Ave., UP Campus, Diliman, Quezon City
Web site: www.ched.gov.ph Tel. Nos.441-1177, 441-1169, 441-1149, 441-1170
 DIRECTORY OF CHED-REGIONAL OFFICE
As of November 2013
CHEDRO I CHEDRO VIII
DR. CARIDAD O. ABUAN, CESO III DR. LIBERTAD P. GARCIA, CESO IV
Director IV Officer-In-Charge, Office of the Director IV

Government Center, Sevilla, City of San Fernando, La Union cor. Real St. and Calanipawan Rd., Sagkahan, Tacloban City
Telefax. (072) 242-27-50 Telefax. (053) 523-40-34
Tel. (072)242-02-38 242-5017 700-2569 Tel. (053) 523-74-37 523-72-88
CHEDRO II CHEDRO IX
DR. EVELYN L. PASCUA, CESO III DR. EMMYLOU B. YANGA
Director IV Acting Director IV

Regional Development Center, Carig,Tuguegarao City, Cagayan Polytechnic Compound, Baliwasan Chico, Zamboanga City
Tel. (078) 844-48-72 ; 846-36-35 Tel. (062) 991-76-48 991-89-74 991-70-80
Telefax. (078) 846-48-87 Fax. (062) 991-76-49
CHEDRO III CHEDRO X
DR. VIRGINIA D. AKIATE, CESO III DR. ZENAIDA G. GERSANA, CESO III
Director IV Director IV (concurrent Director IV of CHEDRO CARAGA)

Regional Gov't. Center, Maimpis, City of San Fernando, Pampanga Mon James Hayes St., Brgy. 40, Cagayan de Oro City
Director's Office: (045) 455-1662 Telefax. (08822) 72-41-80
Technical: 436-1846 ; Administrative: 436-1847 Tel. (08822) 71-12-31
CHEDRO IV-A CHEDRO XI
DR. LEONIDA S. CALAGUI, CESO III DR. RAUL C. ALVAREZ, JR., CESO III
Director IV Acting Director IV

2nd Flr., HEDC Bldg. C.P. Garcia Street, Diliman, Quezon City Loyola St., Bo. Obrero, Univ. of Southeastern Phil. Compound,
Tel. 332-47-34 Davao City
Telefax. (082) 295-3418 loc. 101
CHEDRO IV-B CHEDRO XII
DR. TEOTICIA C. TAGUIBAO DR. MAXIMO C. ALJIBE, CESO III
Officer-In-Charge, Office of the Director IV Director IV

2nd Flr., HEDC Bldg. C.P. Garcia Street, Diliman, Quezon City Block 2, Reyes Subdivision, Barangay Morales, Koronadal City
Tel. 386-47-81 Tel. (083) 228-11-27
Fax. (083) 228-11-30
CHEDRO V CHEDRO NCR
DR. FREDDIE T. BERNAL, CESO III DR. CATHERINE Q. CASTAEDA, CESO III
Director IV Director IV (concurrent Director IV of OPSD)

CHEDRO Building, EM's Barrio South, Brgy. 2, Legaspi City 2nd Flr., HEDC Bldg. C.P. Garcia Street, Diliman, Quezon City
Tel.(052) 481-50-96 820-48-13 Tel. 468-02-13 441-0879 4410985
Fax. (052) 481-50-95 441-1224 441-0453
CHEDRO VI CHEDRO CAR
DR. ISABELA L. MAHLER , CESO III MS. LUISA S. VALENCIA, CESO IV
Director IV Officer-In-Charge, Office of the Director IV

#12 Washington St.,Jaro,Iloilo BSU Compound, La Trinidad, Benguet

Telefax. (033) 320-69-76 329-59-55 Tel. (074) 422-24-15
Tel. (033) 508-88-52 320-69-63 Fax # (074) 422-24-18
CHEDRO VII CHEDRO CARAGA ([email protected])
DR. AMELIA A. BIGLETE, CESO III DR. ZENAIDA G. GERSANA, CESO III
Director IV Director IV (concurrent Director IV of CHEDRO X)

National Government Center, Sudlon, Lahug, Cebu City Caraga State University (CSU) Main Campus, Ampayon, Butuan City
Tel.(032) 414-91-94 Telefax (085) 342-7765(Reg'l Director) ; Tel.(085) 342-5253(Admin.)
(032) 414-91-95 Tel.(085) 342-7384(CEPS); 342-7483(SEPS/Scho); 342-2064(ES)
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