Name/Class:

Progress Test 33 (Units

(Units 911)
912)

Listening 1 2 will hear a conversation between a member of staff and the HR

You
department. Write a word or phrase in the numbered spaces in the e-mail
below. You will hear the conversation twice.

Vocabulary

From ... Sandra Collins

Subject: Rob McCartney

Use of English

Reading Dear Celia

Rob McCartneys just phoned to make a .................. ................. 1 . He
claimed that his .................. .................. 2 , Sam, has tried to get him
Grammar a . ................. 3 .
to accept Skills
He has found out that Sam has been involved in .................. 4 at the
company. I have promised to conduct an .................. .................. 5
straightaway.
Functions Language
Are you free this morning to meet and discuss the situation?
Sandra

Reading

Writing 1 2 Charles and Gina run a successful ice-cream business. Listen to a radio
interview with Charles and decide if the statements are true or false. You will
hear the interview twice.
Listening
Speaking 6 They wanted to set up their own financial company in the US.
7 They noticed that UK supermarkets did not stock a large range of
ice-creams.
Vocabulary 8 Their ice-cream is more expensive than US ice-cream but has a homemade
quality.
9 They carried out extensive market research and went on a course.
Use of English 10 They hope to double their staff in the near future.

Reading A Read Part 1 of the article. Match the headings (ae) to the paragraphs
(1115). Write the letter in the space provided.
a) Good publicity for companies
Grammar b) GrowingSkills
importance of ethical business
c) CSR in the transport sector
d) Helping to attract and keep employees
Functions Language
e) Ethics in a variety of sectors

Reading

Writing
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Speaking
Name/Class:
Progress Test 3

Part 1

Corporate Social Responsibility:

an issue for recruits
By Mike Scott companies attract new them DHL and FedEx are
recruits. Companies seen to be helping hurricane victims in the
11 .................... managing aspects of corporate Caribbean. TPG, the Dutch
Climate change, human rights responsibility are able to retain logistics group, invests heavily in
and child labour. A few years ago, and recruit better staff. the World Food Programme and
companies would have found has introduced a staff
these issues irrelevant. However, 13 .................... volunteering programme.
as the world has become better Sectors at the forefront of CSR
informed, companies have had to are those addressing global 15 ....................
take more account of their non- issues such as human rights, Different types of companies are
financial impact on society and poverty and HIV/Aids, some of having to face different issues, she
corporate social responsibility the big issues in society, says, Retail companies are there
(CSR) has become crucial to a Professor Warhurst of Warwick on ethical supply chain
companys success. Business School says. Those are management, oil and mining
the attractive employers. Theyre companies are getting there on
12 .................... exciting, theyre doing something land rights, etc, while companies
But do graduates pay any completely different and theyre are working on environmental
attention to this and is it having the ones in the press. issues.
any effect on the career choices
they make? Peter Davies, deputy 14 ....................
chief executive of Business in the She gives the example of the
Community, the UK charity that logistics sector as one that has
aims to improve the companys welcomed the challenges of
impact on society, says that ethical business. Many train,
commitment to CSR does help freight and air services among

B Read Part 2 of the article on the following page and complete the gaps
(1620) with the missing sentences (ae).
a) So, on the one hand there is a group who want to feel that something is
being done.
b) This might be ethical investment or environmental consultancy, for
instance.
c) That made them think much more deeply about what they wanted from a
job.
d) Theyre faced with a big pay package, a glamorous company with lots about
CSR.
e) Only time will tell if interest in business ethics will continue to increase.

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 Name/Class:
Progress Test 3

Part 2
The effort is worthwhile, she think quite deeply about this.
believes. People think of companies Theyre very serious about things
doing these things as better like the arms trade, the tobacco
companies and might choose them industry, the third world and green
over others. issues. .................... 18 On the other
Anne-Marie Martin, director of the there are also those who are just
ening University of London careers interested in money.
service, agrees, but says that for
many the interest in CSR started in Over recent years there has
the last recession, when students certainly been a huge growth in
saw their parents being made careers in areas related to CSR.
ulary redundant. .................... 16 .................... 19 In addition, a recent
survey reported that, among new
Corporate scandals such as Enron employees, the qualities employees
and Anderson also made students most value in a company are clear
look twice at some high-flying vision and ethical values.
nglish financial careers, but Ms Martin .................... 20
says Theyre generally aged
twenty-one to twenty-three. From the Financial Times
.................... 17 Youre not going to
ading look too hard at it. Some students,
though, wont touch particular
areas because they are not socially
responsible. These students do

mmar Skills

ctions Language A Some of the following lines contain errors. Find and correct them. If a
sentence is correct, put a tick in the space next to that line.
21 They cant afford lowering prices. . . . . . . .
ading 22 Her job involves deal with clients. . . . . . . .
23 I refuse believe you. . . . . . . .
24 I heard about the changes last week. . . . . . . .
riting 25 We stopped the car to check the tyres. . . . . . . .
26 If I would know the firm better, I would offer them credit terms.
aking .......
27 Since 1999 weve kept away from chemical products. . . . . . . .
28 If you reduce the price by five percent, I might to buy at least
five thousand units. . . . . . . .
29 The new CEO decided outsource some of the companys functions.
.......
30 Would it help you if I would lend you some money? . . . . . . .

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Progress Test 3

B Complete the gaps in the article with the correct alternatives.

Consultants Manley and Sons . . . . . . . . . . . . . . . . 31 (had published / published) a

report yesterday, which . . . . . . . . . . . . . . . . 32 (praised / has praised) BiTe logistics
for its excellent environmental record. Since 1999 the company ................ 33
(has won/won) five major environmental awards.
The company currently . . . . . . . . . . . . . . . . 34 (employs / is employing) eight
thousand people. A spokesman for the company .. . . . . . . . . . . . . . . . 35 (was
announcing / announced) last week that it . . . . . . . . . . . . . . . . 36 (has planned / was
planning) to take on one hundred more staff at sites around the country.
ening Managing Director Nadja Pal . . . . . . . . . . . . . . . . 37 (said / says) in an interview
several months ago that there . . . . . . . . . . . . . . . . 38 (isnt being / hadnt been)
plans to expand any of the sites, but during an interview yesterday she
................ 39 (mentioned / was mentioning) that discussions recently
ulary ................ 40 (took place / are taking place) about possible developments
to a plant in Dudley.
The company . . . . . . . . . . . . . . . . 41 (has come / came) a long way since its early
nglish days. Nadja said at the start we . . . . . . . . . . . . . . . . 42 (hadnt got / werent having)
much money, but we .. . . . . . . . . . . . . . . . 43 (always tried / were always trying) to
run our business as ethically as we possibly .. . . . . . . . . . . . . . . . 44 (must / could).
ading Their experience . . . . . . . . . . . . . . . . 45 (is showing / shows) that ethics and
success go hand in hand!

mmar Skills Complete the gaps in the dialogue with the phrases (ag).
a) Id like to think about that
b) have I got this right
ctions Language c) I think weve covered everything
d) That sounds reasonable
e) Im sorry, we couldnt afford that
ading f ) lets look at the options
g) Ill look into things straight away
Francis: So, .................... 46 ? Youd like HR to help you organise a course
riting
for sixteen staff members on strategy building.
Danny: Thats right.
aking Francis: OK. First, .................... 47 . We could offer the course in-house
weve certainly got enough good trainers. Or we can go outside. Id
recommend AQP Consultancy.
Danny: Hmm. Im not sure what would be best. .................... 48.
Francis: Thats fine, but let me tell you about the prices first. If we hold it
here, youll only need to pay for refreshments, say 15 per person.
What do you think of that?
Danny: .................... 49.
Francis: But, a one-day course run by AQP in a three-star hotel is going to
cost about 50 per person.
Danny: .................... 50 . Its far too expensive.
Francis: Well, dont decide yet. Ill speak to a few people and see if I can
find out some other opportunities.
Danny: Thanks that would be good. Anything else?
Francis: No, .................... 51 for now.
Danny: I cant think of anything else either.
Francis: OK. .................... 52 and give you a call.
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 Listening Name/Class:
Progress Test 3

Vocabulary A Complete the gaps in these sentences with the correct alternative.
53 He .......... . . . . . . to review quality procedures.
a) delayed b) arranged c) failed d) insured
Use of English 54 Each person will receive a . . . . . . . . . . . . . . . . according to their sales
performance.
a) turnover b) bonus c) discount d) commission
Reading 55 Im afraid I wont be able to . . . . . . . . . . . . . . . . the next meeting.
a) attend b) propose c) second d) go
56 You should comply with all . . . . . . . . . . . . . . . . to enable the delivery to go
Grammar smoothly.Skills
a) regulations b) surveys c) customs d) tariffs
57 We are looking for original products not . . . . . . . . . . . . . . . . ones.
Functions Language b) mass-produced c) well-known d) high-quality
a) long-lasting
58 The product comes with a two-year . . . . . . . . . . . . . . . . .
a) warranty b) compensation c) subsidy d) cover
Reading
59 My boss would never accept a . . . . . . . . . . . . . . . . .
a) bribe b) corruption c) compensation d) fraud
Writing 60 Weve found a . . . . . . . . . . . . . . . . in the market.
a) prosperity b) niche c) quote d) plead

Speaking
B Complete these sentences with the correct form of the word in brackets.
61 Were you pleased with the outcome of the . . . . . . . . . . . . . . . . (negotiate)?
62 Its important for companies to deal effectively with . . . . . . . . . . . . . . . .
(complain).
63 The government is bringing in new . . . . . . . . . . . . . . . . (regulate).
64 The Co-operative Bank is well-known for its policy of ethical . . . . . . . . . . ......
(invest).
65 ............. . . . (globalise) damages local jobs and services.
66 Does your company offer any form of . . . . . . . . . . . . . . . . (compensate) for poor
quality goods?
67 Have you found a . . . . . . . . . . . . . . . . (solve) to your problems yet?
68 There is huge . . . . . . . . . . . . . . . . (compete) in this region.
69 What ...... . . . . . . . . . . (choose) do I have?
70 Weve got the . . . . . . . . . . . . . . . . (threaten) of redundancy hanging over us.

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Name/Class: Reading Progress Test 3

Writing A You work for a pharmaceutical company. You have recently received the
quote below for maintenance work on one of your machines. Write a
brief letter of reply, accepting the quote. Write 40 to 50 words.
Speaking

Mr Mallory
MM Mecanics
28 Ardleigh Way
London E10 7NB

4th March 2005

Dear Mr Mallory

With reference to your enquiry of 21 February I am pleased to

submit the following quotation for the maintenance work
specified:

4,295 this includes VAT.

Payment terms are 30 days.

I look forward to hearing from you.

Yours sincerely
Stacey Trelawney
Stacey Trelawney

B Read the following advert about a business award. Then write a letter of
120 to 140 words.

Business Ethics Award

Celebrating ethical businesses!
Write to us to let us know which company you
think should win this years award. State clearly:

The name of the company you are

nominating and its area of business
Three reasons for nominating this
company

Deadline for nominations: 3rd March

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