Companion

TM

ComSonics, Inc.
1350 Port Republic Road
CATV Digital / Analog
Post Office Box 1106 Signal Level Meter
Harrisonburg, Virginia 22801 USA with
Phone: (540) 434-5965 USA Toll Free: (800) 336-9681 Active and Passive
Fax: (540) 434-9847
Email: [email protected] Ingress Testing
Internet: www.comsonics.com

2007-2012 ComSonics, Inc. All Rights Reserved

Document 101453-001 Rev. L1
Configuration Utility V3.3 Multiplan, FW 3.5, Modem FW 12
8/02/16

USER GUIDE
CSI Doc. 101453-001
Companion

Limited Warranty (brief)

Hardware: ComSonics, Inc. (ComSonics) warrants to the original end user
(Customer) that the new ComSonics branded products will be free from defects
in workmanship and materials, under normal use, for one (1) year from the date
of original shipment. ComSonics warrants repaired and refurbished ComSonics
products for ninety (90) days from date of shipment.
Software: ComSonics warrants to the Customer that the Workstation
Application software will perform in substantial conformance to program
specifications for a period of ninety (90) days from the date of original shipment.
ComSonics warrants the media containing the software against failure during the
warranty period.

ComSonics makes no warranty or representation that the operation of the soft-

ware products will be uninterrupted or error free, or that defects in the software
products will be corrected.

Software License (brief)

ComSonics grants you, the Customer, a limited nonexclusive license to use the
accompanying software program(s) (the Software) subject to the terms and re-
strictions set forth in this License Agreement. You are not permitted to use the
Software in any manner not expressly authorized by this License. You acknowl-
edge and agree that ownership of the Software and all subsequent copies thereof
regardless of the form or media are held by ComSonics or its suppliers.

Complete Limited Warranty and Software License Agreement documentation is

printed in the back section of this document.

Technical Support
ComSonics maintains a Technical Support Service for customer convenience.
Phone 1-800-336-9681 or 1-540-434-5965
Monday - Friday: 8:00 a.m. - 5:00 p.m. Eastern Time
Fax: 1-540-432-9794, Email: [email protected].

Copyright
All material in this manual is the property of ComSonics, Inc. and protected under
the United States copyright law. No material shall be reproduced or used in any
form or by any means (graphic, electronic, or mechanical, including photocopying,
recording, taping, or information storage and retrieval systems) without the written
permission of:
ComSonics, Inc.
1350 Port Republic Road
Post Office Box 1106
Harrisonburg, Virginia 22801 USA
Phone: (540) 434-5965 USA Toll Free: (800) 336-9681
Fax: (540) 434-9847
Email: [email protected]
Internet: www.comsonics.com
Companion is a trademark of ComSonics, Inc.

2007-2012 ComSonics, Inc. All Rights Reserved

Document 101453-001 Rev. L
Configuration Utility V3.3 Multiplan, FW 3.5, Modem FW 12

i 1-800-336-9681 www.comsonics.com 55
Companion

Additional Notes Table of Contents

Throughput Test Sequence Introduction
Please Wait for Modem to Reset (if needed) Features, Unpacking, Battery Care ............................................................ 1
Press OK to Begin General Operation
If not connected to CMTS Power Management ................................................................................... 2
Please Wait Description of Operational Controls ........................................................... 2
R > S > O light up as connection is made
Screens and Modes
If no connection is made: No CMTS Found
Power On, Home ....................................................................................... 3
Displays UP/Down power levels
Favorite Channels...................................................................................... 4
If server address settings box is blank
Single Channel, Analog ............................................................................. 5
Displays PASS or FAIL and Press OK to Rerun Test
Single Channel, Digital............................................................................... 6
If no throughput server available displays Throughput Server Unavailable
Throughput ................................................................................................ 7
Begins reading and updating gauges for downstream and upstream
Reverse Path Analysis ............................................................................... 8
Displays PASS or FAIL and Press OK to Rerun Test
X-Ray Reverse Ingress .............................................................................. 9
Auto Test ................................................................................................. 10
Throughput Server Options
Config(uration) Select .............................................................................. 12
Two options for server hardware:
Upload Test Data ..................................................................................... 13
1. Optional ComSonics supplied Linksys Network Storage Link unit
Updates ................................................................................................... 13
Server software is preloaded at ComSonics
Network settings are configured by the user Configuration Utility
2. User supplied and configured Linux computer Quick Guide ............................................................................................. 14
Server software is loaded by the user Overview ................................................................................................. 15
Network settings are configured by the user Customize Settings .................................................................................. 16
Configuration Items ........................................................................... 17
Channel Setup Screens ..................................................................... 19
Auto Test Setup................................................................................. 20
Group Download ............................................................................... 22
Miscellaneous Detail.......................................................................... 24
Download Firmware ................................................................................. 26
Download Modem Firmware .................................................................... 28
File System Integrity Check ..................................................................... 28
Select Port ............................................................................................... 29
Update Calibration File ............................................................................ 30
Warning Messages, Download ................................................................ 32
Battery Replacement ................................................................................... 33
RF Input Connector Replacement ............................................................... 33
Configuration Utility Installation
Windows XP Configuration Utility Installation ........................................... 34
Windows 7 Configuration Utility Installation .............................................. 38
Test Companion to Computer Communications (XP and 7) ..................... 41
Test Server Setup......................................................................................... 43
Test Server Placement Recommendation ................................................ 45
Standard EIA Channel Table ....................................................................... 47
Specifications............................................................................................... 48
Companion Package / Accessories ............................................................ 49
Terminology Reference ............................................................................... 49
Limited Warranty .......................................................................................... 50
Software License Agreement ...................................................................... 52
Notes on Throughput Test Sequence ......................................................... 54

54 1-800-336-9681 www.comsonics.com ii
Companion

Term and Termination: This License Agreement is effective until terminated.

You may terminate it at any time by destroying the Software and documentation
together with all copies and merged portions in any form. It will also terminate if
you fail to comply with any term or condition of the License Agreement. Upon
such termination you agree to destroy the Software and documentation, together
with all copies.

Governing Law: This License Agreement shall be governed by the laws of

the State of Virginia and the laws of the United States, excluding their conflicts of
laws principles. The United Nations Convention on Contracts for the International
Sale of Goods is hereby excluded in its entirety from application to this License
Agreement.

Severability: In the event any provision of the License Agreement is found

to be invalid, illegal or unenforceable, the validity, legality and enforceability of any
of the remaining provisions shall not in any way be affected or impaired.

Entire Agreement: This License Agreement and the accompanying Limited

Warranty set forth in the entire agreement between you and ComSonics,
supersedes all prior agreements, whether written or oral, with respect to the
Software, and may be amended only in a writing signed by both parties.

ComSonics, Inc.
1350 Port Republic Road
Post Office Box 1106
Harrisonburg, Virginia 22801
United States of America
www.comsonics.com
June 20, 2007

Configuration and Charging Power Button

Connector (Mini USB)

iii 1-800-336-9681 www.comsonics.com 53

Companion

Software License Agreement Introduction

Carefully read the following terms and conditions before using this product. It
The ComSonics Companion is an installer type CATV signal level meter
contains software, the use of which is licensed by ComSonics, Inc. to you, the
providing analog and digital measurement functions plus active and passive
original end user, for your use only as set forth below. If you do not agree to the
ingress testing to uncover ingress problems the first time out. All this in a rugged
terms and conditions of this agreement, do not use the software. Using any part
compact hand held package.
of the software indicates that you accept these terms.
Features:
Software products included with this product that are not ComSonics products Affordable and highly functional
are licensed to you by the software provider. Refer to the license contained in the Digital and Analog measurements
providers product for the terms of use before using such products. Vivid color display
Cable modem
License: ComSonics grants you a limited, nonexclusive license to use the Scrolling touch pad user interface
accompanying software program(s) (the Software) subject to the terms and
restrictions set forth in this License Agreement. You are not permitted to use the A PC based Configuration Utility software kit is available to manage custom
Software in any manner not expressly authorized by this License. You configuration settings. The kit contains the PC workstation application and
acknowledge and agree that ownership of the Software and all subsequent copies a communications cable to personalize the Companion to system specific
thereof regardless of the form or media are held by ComSonics or its suppliers. parameters. The software kit is provided on an as requested basis with
Companion purchases or as a special order.
The Software is licensed for use on any personal computer, provided that the
Software is used only in connection with ComSonics products. You may repro- Unpacking
duce and use one (1) copy of the Workstation Software. You may use the work The Companion and its accessories are included in a shipping container designed
station Software only on one (1) personal computer. Otherwise, the Software and to provide the maximum protection during shipment. Immediately upon receipt,
supporting documentation may be copied only as essential for backup or archive inspect the container and contents for signs of physical damage. Notify the freight
purposes in support of your use of the Software. You must reproduce and include forwarder of any damage detected.
all copyright notices and any other proprietary rights notices appearing on the
Software on any copies that you make. Battery Care
An internal Lithium Ion (Li-Ion) rechargeable battery pack powers the Companion
No Assignment; No Reverse Engineering: You may transfer the Software to meter. A mini USB charging connector is located, under a cover, on the right side
another party if such party accepts the terms and conditions of the License Agree- of the unit. An overnight charge is recommended to fully charge the battery. The
ment. If you transfer the Software, you must at the same time either transfer all Companion must be powered off to charge the battery. Continuous operation of
copies of the Software as well as the supporting documentation to the same party the unit while connected to a charger is not possible as the battery will become
or destroy any such materials not transferred. depleted. The Companion automatically powers off when the battery charge con-
Modification, reverse engineering reverse compiling, or disassembly of the Soft- dition is low to protect the battery from excessive discharge.
ware is expressly prohibited. Use the included AC Adapter Charger, a PC USB cable (USB port must be
capable of supplying 500 mA), or the optional Vehicle Charger.
Export Restrictions: You agree that you will not export or re-export the
Software or accompanying documentation (or any copies thereof) or any products Note: When charging from a PC with a USB cable, charging may be
utilizing the Software or such documentation in violation of any applicable laws or interrupted
regulations of the United Stated or the country in which you obtained them. if the PC enters Sleep or Hibernate mode.

Charge the battery fully before the first use!

Caution
Failure to properly charge the battery may result in reduced battery life. Use of DC
inverters, other chargers, or AC adapters may cause equipment failure, create a
safety hazard, and void the warranty.
Refer to the ComSonics Battery Usage Guide publication for more information on
battery maintenance.
The guide can be found on the ComSonics website under Downloads:
http://www.comsonics.com/pdfs/BatteryUsage.pdf

52 1-800-336-9681 www.comsonics.com 1
Companion

General Operation
Warranties Exclusive: The foregoing warranties and remedies are exclusive
The Companion front panel is equipped with five
and in lieu of all other warranties, express or implied, including warranties of mer-
function buttons. Located below the function
chantability, fitness for a particular purpose, correspondence with description,
buttons are several cursor controls; OK,
and non-infringement, all of which are expressly disclaimed by ComSonics and
CANCEL, Left / Right arrows, and a touch rotary
its suppliers.
control. The power On / Off button is located on
the upper right side of the case. The combina-
ComSonics reserves the right to change or improve its Software and Products
tion charging / configuration interface connector
without notice. Additionally, ComSonics may make any changes in hardware,
is located, under a cover, below the power
specifications, or informational content without obligation to notify any person
button.
or organization of such changes or improvements. While every effort is made
Power Management to ensure the accuracy of information, ComSonics cannot take responsibility
To maximize runtime and conserve battery for errors or omissions. Information in this, or other documentation is subject
power the unit employs a power management to change without notice, and may be revised, at any time, at the sole discretion
scheduler. The scheduler refreshes after a of ComSonics. Visit the ComSonics website (www.comsonics.com) for current
button press or user control action. updates and information concerning the use and operation of this and other
ComSonics products.
The scheduler performs the following actions:
2 minutes, the display back light dims. Limitation of Liability: Neither ComSonics nor its suppliers shall be liable
4 minutes, the display back light goes off. for incidental, consequential, indirect, special, or punitive damages of any kind,
10 minutes, the unit turns off. loss of information or data, or other financial loss arising out of or in connection
with the sale or use of this product, whether based in contract, tort (including
Description of Operational Controls negligence) or any other theory, even if ComSonics has been advised of the
Power Button possibility of such damages. ComSonics entire liability shall be limited to replace-
Press to turn the unit on. There is a 3 second delay before the display lights. ment, repair, or refund of the purchase price paid, at ComSonics option.
Total start up time is approximately 15 seconds.
Press and hold for 2 seconds to turn the unit off. Disclaimer: Some countries, states, or provinces do not allow the exclusion
or limitation of implied warranties or the limitation of incidental or consequential
Favorite Channels Button damages so the above limitations and exclusions may be limited in their applica-
Activate Favorite Channels Mode. tion to you. When implied warranties may not be excluded in their entirety, they
Single Channel Button will be limited to the duration of the applicable written warranty. This warranty
Activate Single Channel Mode. gives you specific legal rights; you may have other rights that may vary depending
on local law. Your statutory rights are not affected.
Home Button
Favorite Single Home Through Auto Test
Return operation to the Main Menu Channels Channel put Governing Law: This Limited Warranty shall be governed by the laws of the
(HOME) screen. Display the State of Virginia, U.S.A., and by the laws of the United States, excluding their
information screen. conflicts of laws principles. The United Nations Convention on Contracts for the
Throughput Button International Sale of Goods is hereby excluded in its entirety from application to
Activate Throughput Mode. this Limited Warranty.
Auto Test ComSonics, Inc.
Activate Auto Test Mode. 1350 Port Republic Road
Left / Right Arrow Buttons Post Office Box 1106
Select (highlight) an on-screen Harrisonburg, Virginia 22801
option. Step to next selection. United States of America
www.comsonics.com
Touch Pad Rotary Control June 20, 2007
Select items in the current option.
Scroll to next selections.
OK Button
Activate the selected item or option.
Cancel Button
Exit the current selection or option.

2 1-800-336-9681 www.comsonics.com 51
Companion

Limited Warranty Power On, Home

Hardware: ComSonics, Inc. (ComSonics) warrants to the original end user
On power up, the Companion enters the last active mode.
(Customer) that the new ComSonics branded products will be free from defects
in workmanship and materials, under normal use, for one (1) year from the date
Press the Home button to display the HOME screen. Press the left / right arrow
of original shipment. ComSonics warrants repaired and refurbished ComSonics
button or use the touch rotary control to highlight a function. Press OK to activate
products for ninety (90) days from date of shipment.
the selected function.
Software: ComSonics warrants to the Customer that the Workstation
Application software will perform in substantial conformance to program
specifications for a period of ninety (90) days from the date of original shipment.
ComSonics warrants the media containing software against failure during the
warranty period. ComSonics makes no warranty or representation that the
operation of the software products will be uninterrupted or error free, or that all
defects in the software products will be corrected.

Exclusions: This warranty excludes:

Damage to the physical surface of the product, including cracks or
scratches to any part. Select MORE to access the HOME(2) screen.
Damage caused by misuse, neglect, improper installation or testing,
unauthorized attempts to open, repair, or modify the product, or any
other cause beyond the range of the intended use. From the Home screen, press and hold the Home button to display the first
Damage caused by accident, fire, power changes, other hazards, or information screen.
acts of nature.
Use of the product with any non-recommended device or service if
such device or service causes the problem.

Any third party products, software or hardware, included with ComSonics

products are not covered by this ComSonics warranty and ComSonics makes
no representations or warranties on behalf of such third parties. Any warranty
on such products is from the supplier or licensor of the product.

Exclusive Remedies: If a covered defect occurs during the warranty period

and you notify ComSonics, your sole and exclusive remedy shall be, at
ComSonics sole option and expense, to repair or replace the product. If Press the right arrow to display a second information screen.
ComSonics cannot reasonably repair or replace then ComSonics may, in its sole
discretion, refund the purchase price paid for the product. Replacement products
or parts may be new or reconditioned or comparable versions of the defective A battery symbol, in the upper right corner, indicates the relative charge status
item. ComSonics warrants any replaced or repaired product for a period of ninety of the internal battery.
(90) days from shipment or through the end of the original warranty, whichever is
longer.

Obtaining Warranty Service: The customer must contact ComSonics

Technical Support or Customer Service within the applicable warranty period.
Products or parts shipped by Customer to ComSonics must be sent postage-paid Full Charge 75% Charge 50% Charge less than 25%
and packaged appropriately for safe shipment. ComSonics is not responsible for Remaining Remaining Charge Remaining
damage occurring in transit from the Customer to ComSonics. Repaired or
replacement products will be returned at ComSonics expense. All products or
parts that are replaced become the property of ComSonics. ComSonics shall not When a charger or PC cable is connected to an operating Companion, the battery
be responsible for Customers software, firmware, information, or memory data symbol color changes to white and the segments cycle from left to right.
contained in, stored on, or integrated with any products returned to ComSonics for
repair, whether under warranty or not.

50 1-800-336-9681 www.comsonics.com 3
Companion

Favorite Channels Companion Package / Accessories

The screen shows five Favorite Channels in
a vertical bar display combination. The Visual Companion Basic Package (includes: Companion, Carry 101450-001C USA
carrier level is displayed for analog channels Case, AC Charger, and User Guide) 101550-001C Euro
and the digital multiplex power is displayed for
digital channels. Digital channels are displayed 101450-001 USA
Companion Signal Level Meter
101550-001 Euro
with a graphic offset for ease of visual refer-
ence. Scaling of the display is performed Companion AC Charger 100-240VAC
automatically. The slope is calculated based on 101456-001
(North America plug type, Euro adapter)
the maximum channel level minus the minimum
channel level, including the digital channel off- Companion Carry Case 101461-001
set. A pass / fail indicator is displayed based on
the levels and slope limit guides. Failing com- Companion Configuration Utility Software Kit 101458-001
ponents are shown in red. (software and cable)

Configuration Cable only (PC - USB to mini USB) CC-945

Note: The positioning and length of the limit
brackets are based on the current cursor Companion Battery (specify revision when ordering) 101457-001
channel type. Typically the limit settings are
different between analog and digital channel Companion Vehicle Charger (12VDC, plug type) 101489-001
types.
Companion User Guide 101453-001

The favorite channels, level limits, and maximum slope values can be changed Linksys Network Storage Link (server firmware pre-installed) 101519-001
with the PC Configuration Utility.

Channel Selection Terminology Reference

The number, frequency, and level of the currently selected channel are shown.
Press the left / right arrow button or use the touch rotary control to select another HFC: Hybrid Fiber Coax (plant architecture)
channel of the five shown. The selected channel is indicated by an asterisk. HSD: High Speed Data
MER: Modulation Error Ratio
Press the OK button or the Single Channel mode button for a single channel FEC: Forward Error Correction
display of the selected Favorite Channel.
BER: Bit Error Ratio
CMTS: Cable Modem Termination System
HTTP Server: Hyper Text Transport Protocol Server
USB: Universal Serial Bus
dBmV: decibel millivolts (decibels referenced to 1 millivolt)
dBV: decibel microvolts (decibels referenced to 1 microvolt)
EIA: Electrical Institute of America
MAC Address: Media Access Control
PC: Personal Computer
dB: Decibel; a convenient method of describing and manipulating very small
or very large numbers
DOCSIS: Data Over Cable Service Interface Specification
Annex A: EuroDOCSIS standard typically used in Europe
Annex B: DOCSIS standard typically used in North America

4 1-800-336-9681 www.comsonics.com 49
Companion

Specifications Single Channel, Analog

The screen shows a single channel in a vertical
Analog Television 54 to 963 MHz (USA)*; 88 to 963 MHz (Euro) bar display. Based on the active configuration
Signal Level Range -30 to +30 dBmV (30 to 90 dBV) setting, the channel is displayed in the proper
analog format. Scaling of the display is per-
Auto Level Range 5 dB steps, max 20 dB formed automatically. The analog V-A value is
Video Signal Level 2.0 dB accuracy calculated as the difference between the video
and the audio carrier levels. A pass / fail indica-
Audio Signal Level 2.0 dB accuracy tor is displayed based on the levels and V-A
limit guides. Failed components are shown in
red.
Favorite Channels Five channels, PC utility configurable
The analog channel level and V-A limits can be
Digital Television 57 to 963 MHz (USA)*; 88 to 963 MHz (Euro) changed with the PC Configuration Utility.

Power Level Range -30 to +30 dBmV (30 to 90 dBV)

Channel Selection
Multiplex Power Level 2.0 dB accuracy
The channel number, type, and visual fre-
Measurements Range -20 to +20 dBmV (40 to 80 dBV) quency are shown. Press the left / right arrow
button or use the touch rotary control to select
MER 2.0 dB accuracy another channel.
Pre-FEC BER 10-4 to 10-9
If the Favorite Channel button is pressed, the last selected Favorite Channel
Post-FEC BER 10-4 to 10-9 remains selected unless the current single channel is a designated favorite
channel. If the current single channel is a designated favorite channel, it is then
Upstream Throughput; Up to 3 Mbps the selected channel in the Favorite Channel mode.
High Speed Data
Downstream Throughput; Up to 15 Mbps
Secondary Audio
Frequency Range; 5 to 42 MHz (65 MHz, Euro) Analog channels with secondary audio enabled display a double audio bar with
Reverse Path Analysis
Level Range; -40 to +60 dBmV (20 to 120 dBV) additional SA and V-SA level displays.

Secondary Audio is a discrete audio carrier in

D2I Range; 10 to 100 dB addition to the standard audio carrier. It is used
X-Ray Reverse Ingress
Frequency; 27.45, 27.47, 27.49 MHz mostly in European channel sets and is not the
same as SAP formerly used in NTSC analog
General broadcast channels. SAP or second audio
program is multiplexed onto the 4.5 MHz audio
Size 7 x 4.5 x 1.5 (177.8 mm x 114.3 mm x 38.1 mm) carrier as is the BTSC or MTS stereo
component.
Weight 20 oz (567 g)
Li-Ion Rechargeable, 3.7V, 4800 mAh
Battery
Run time 4 hours, Charge time overnight
Charger Output 5 VDC, 1A
PC Utility Interface mini USB
Operating Temperature 0F to 120F (-18C to 49C)
Storage Temperature -20F to 150F (-29C to 66C)
Humidity 0 ~ 95% non-condensing
* 55.2 to 861 MHz for Model 101450 with internal calibration file V1.0 or V2.0U.

48 1-800-336-9681 www.comsonics.com 5
Companion

Single Channel, Digital Standard EIA Channel Table

North American Standard shown here for example. (Additional basic channel formats
The screen shows the selected channel in a can be found by using the Restore Factory Settings button.)
vertical bar display. Based on the active con-
figuration setting, the channel is displayed in
the proper digital format. Scaling of the display
is performed automatically. The flatness value
is based on a three point measurement.
BER values are based on calculations derived
from the FEC measurements or the correspond-
ing MER measurements. A pass / fail indicator
is displayed based on power, flatness, MER,
pre-FEC BER, and post-FEC BER limit guides.
Failed components are shown in red.

The digital channel power, flatness, MER, pre-

FEC BER, and post-FEC BER limits can be
changed with the PC Configuration Utility.

Channel Selection
The channel number, channel type, and center frequency are shown. Press the
left / right arrow button or use the touch rotary control to select another channel.
If the Favorite Channel button is pressed, the last selected Favorite Channel
remains selected unless the current single channel is a designated favorite
channel. If the current single channel is a designated favorite channel, it is then
the selected channel in the Favorite Channel mode.

Throughput
Configuration Notice
Applies to the Throughput mode on the next page.
The Companion must be provisioned in the system with the throughput server
address configured to complete the full Throughput test. If a non provisioned
server address is set, the downstream and upstream levels are displayed but the
test stops with a server error message. No pass / fail message is displayed.

Upstream and downstream power level meas-

urements can be made with the accompanying
pass / fail message if the server address box in
the Configuration Utility is left blank.

The downstream frequency and modulation

along with the upstream frequency and symbol
rate are displayed for informational purposes.
These values are not used for pass / fail
criteria. Important Notice
Channels 136 through 152 are only available in Companions with factory installed V2.x
Refer to page 18 for more information. calibration file. Units with calibration file V1.x and V2.x_U (field update) have an upper
frequency limit at Channel 135 / 861 MHz.
Euro Model 101550 has a channel frequency range of 88 to 963 MHz.

6 1-800-336-9681 www.comsonics.com 47
Companion

Throughput
The screen shows downstream and upstream
gauges, status indicators, and measurement
values.

A pass / fail indicator is displayed based on

downstream power, upstream power, upstream
throughput, and downstream throughput limit
guides.

The downstream frequency and modulation

along with the upstream frequency and symbol
rate are displayed for informational purposes.
These values are not used for pass / fail
criteria.

The downstream and upstream power limits,

upstream and downstream throughput limits,
downstream home frequency, and server
address can be changed with the PC
Configuration Utility.

The Downstream Frequency is selected based on the following:

Blank Page
The frequency set for the Downstream home frequency in the active
configuration*.
or
If none was set as the Downstream home frequency in the active
configuration*, the unit initiates a scan for the downstream data channel;
with Companion firmware 3.3 or less, starting with the highest frequency
digital channel in the active configuration.
with Companion firmware 3.5 or greater, starting with the last selected
digital single channel. As it scans, the Down(stream) Freq(uency) shows the
frequency being scanned.

Status indicators show registration and subsequent data transfer activities during
the test.
R - Receive, downstream lock indicator
S - Send, upstream lock indicator
O - Online, online indicator
A - Activity, communications activity

Button Controls
Press the OK button to restart the throughput test.
or
Press another function button to exit the Throughput mode.

Note: The Companion must be provisioned in the system with the

throughput server address configured to complete the full Throughput test.

See page 54 for additional notes on the Throughput Test Sequence.

* By use of the Configuration Utility.

46 1-800-336-9681 www.comsonics.com 7
Companion

Reverse Path Analysis Test Server Setup - 3

View low frequency signals at a reverse path connection. Requires a temporary 12. The script prompts to change the domain name.
interruption in subscriber service. a. The default domain name is shown in brackets.
b. This entry does not need to be changed for operation of the NSLU2.
Selection Mode c. You may change the domain name or press Enter to accept the default.
Press the arrow buttons or use the touch rotary 13. The script prompts to set up the boot protocol of static or DHCP IP address.
control to select Frequency, Level, Display, or
a. The default address type is shown in brackets.
Zoom. Press the OK button to enter the
b. Change the address type to Static.
selected mode.
14. The script prompts to set up the IP address.
Frequency Mode a. The default IP address is shown in brackets.
Move the marker left or right using the arrow b. Enter the IP to be assigned to the NSLU2 and press Enter.
buttons or the touch rotary control. Press the 15. The script prompts to set up the IP netmask.
OK button to toggle between the two highest a. The default netmask is shown in brackets.
peaks. Press the Cancel button to return to the b. Enter the new netmask and press Enter.
Selection Mode.
16. The script prompts to set up the IP gateway.
Level Mode a. The default gateway is shown in brackets.
Adjust the displayed level range using the arrow buttons or the touch rotary b. Enter the new gateway to be used by the NSLU2 and press Enter.
control. Press the Cancel button to return to the Selection Mode. 17. The script prompts to set up the DNS server IP addresses.
a. The default DNS server IP addresses are shown in brackets.
Display Mode b. If DNS servers are used, enter the appropriate IP addresses and
Change the display mode to Normal, Average, or Peak hold using the arrow press Enter.
buttons or the touch rotary control. Press the OK button to reset the Average or
Peak hold display. Press the Cancel button to return to the Selection Mode. NOTE: At this time the NSLU2 may automatically update to the new settings
and reboot. If it does, it will not respond to the PuTTy (or other SSH client
Zoom Mode software) unless the computer TCI/IP settings are reconfigured to operate with the
Adjust the displayed frequency range using the arrow buttons or the touch rotary changes made above.
control. The zoom settings are x1, x2, x4, x10, or x20. Zoom settings are centered 18. Enter turnup preserve to save the settings entered above.
around the marker position. Press the Cancel button to return to the Selection
Mode. 19. Enter reboot to restart the NSLU2.
a. The new settings are active after the NSLU2 performs a reboot cycle.
20. Restore the original Internet Protocol (TCI/IP) settings to the computer.
Note:
With Companion firmware 3.5 or greater, user adjustments made in the Reverse
Path Analysis display are retained, even when the unit is powered off, with the
exception of the Display Mode being reset to Normal when the unit is powered
on.
Test Server Placement Recommendation
With Companion firmware 3.3 or less, user adjustments made in the Reverse In order to achieve optimum performance, connect the server to the network at
Path Analysis display are maintained until power off. At power on, the display is a location near the CMTS. Installing the server at a location remote to the CMTS
restored to the factory default settings. may limit the maximum upstream and/or downstream throughput speed measure-
ment capabilities.
For demonstration purposes only, the server may be connected through a
cable modem to the cable system. Upstream and/or downstream throughput
speed measurements may be limited by the cable modems configuration.
Note: If the Companion unit does not
contain factory installed Reverse Path
hardware, a screen appears stating the
selected function not available.

8 1-800-336-9681 www.comsonics.com 45
Companion

Test Server Setup - 2 X-Ray Reverse Ingress

NOTE: If a SSH client is not available, a freeware program such as PuTTY Used with the Qualifier X-Ray system. Requires a temporary interruption in
may be used. The PuTTY application is provided on the Companion CD. It may be subscriber service. Connection required in the reverse path.
downloaded from the official PuTTY website:
http://www.chiark.greenend.ogr.uk/~sgtatham/putty/download.html Notice
This function operates in conjunction with a
The following steps apply to PuTTY. Qualifier X-Ray vehicle mounted device (option
Other SSH applications may vary. 101396-001C). Refer to the Qualifier X-Ray
User Guide for installation and operational
6. Enter the default NSLU2 IP address information. The Companion is used for
192.168.1.77 and select Open. shielding integrity measurements.
A configuration window is displayed.
NOTE: A PuTTY Security Alert A D2I* measurement is made when the X-Ray
message may appear the first time the Reverse Ingress function is activated. Press
computer connects to the NSLU2. Click the OK button to repeat the measurement.
Yes to continue.
Shielding Integrity Measurement
The Qualifier X-Ray System utilizes a unique
The following entries are case sensitive. measurement method to determine the relative
7. When the computer connects, enter root as the LOGIN ID. shielding integrity of a customer premise without
8. When prompted, enter the initial password of opeNSLUg. a need to enter the structure. This method
provides the user with a graphic and numeric
9. After login, the following prompt is shown: root@LCGxxxxxx:~# display representing a calculated shielding
NOTE: LCGxxxxxx is specific to each device. factor, in dB, of the premise under test.
CAUTION: Entering in the configuration data is time sensitive. An extended
time period between entries may allow the NSLU2 to time-out and retain only The flexible coaxial cable normally used for drops and internal distribution typically
partially modified information. Ensure the following data is known before starting has a shielding integrity factor in the range of 80 to 120 dB. But with the addition
the configuration process. Retain this information in your records to access the of connectors, splitters, DVRs, televisions, PC modems, and other devices along
NSLU2 in the future. with improper installation techniques, the total overall shielding integrity can
degrade appreciably. The possibility of noise ingress (undesirable signals in the
Data Type: Settings to be Entered: upstream path) increases greatly if the shielding integrity is not sufficient. Noise
ingress can cause interference with the return path signals and reduce the
Password reliability of two-way signal communications.
Domain Name
The Companion X-Ray system enables the user to measure shielding integrity
Boot Protocol Static in the range of 100 dB (very good) to 20 dB (very poor). For easy status
IP Address determination, each measurement includes a PASS or FAIL indication, based
on the threshold value selected in the PC Configuration Utility.
Net Mask
Gateway IP Calculation theory for shielding integrity referenced to 75 feet:
Primary DNS Server D2I = Pmax [+85.74] - (antenna factor [2.5] + free space loss [28.39]) - measured value

Alternate DNS Server *D2I is the acronym for Dwelling Ingress Integrity

10. Enter turnup init to start a guided configuration script.

11. The script will prompt for a new password.
a. The default password is retained if the first and second passwords entered Note: If the Companion unit does not
do not match. contain factory installed X-Ray Ingress
b. If the Enter key is pressed at both prompts without entering a password, hardware, a screen appears stating the
the default password is erased and no password is required to log in. selected function not available.

continued on next page

44 1-800-336-9681 www.comsonics.com 9
Companion

Auto Test - 1 Test Server Setup - 1

The AUTO TEST function executes an auto Important Information
test routine associated with the active The optional (101519-001) ComSonics supplied Linksys Network Storage
configuration setting. Auto test routines must Link is specially modified with custom firmware to operate as a test server
be defined in the PC Configuration Utility and in conjunction with the Companion Throughput measurement function.
are downloaded with the configuration setting. The Linksys Network Storage Link should be connected directly to the network
Configuration settings are downloaded in a location near the CMTS. If connecting through a cable modem, contact
individually or by the group download ComSonics Technical Support for additional guidance.
procedure. Only one auto test routine can be A user supplied static IP address, Gateway, and Primary and Alternate DNS
associated with a configuration setting.
servers (if in use) are required for operation of the Companion Throughput test.
Refer to page 20 for Auto Test Setup.
This information is needed to configure the Network Storage Link.
Note: Off-the-shelf versions of the Linksys Network Storage Link will not
If the active configuration setting does not have
an associated auto test, the Companion operate as a throughput server.
displays a No Test File for Selected Config 1. Connect the Network Storage Link (NSLU2) to a
message . computer using a crossover cable.
NOTE: Step 2 applies to Windows XP.
Press the Auto Test function button or select Other operating systems may vary.
Auto Test on the HOME(2) screen to initiate
the auto test routine. 2. Configure the computers network settings to allow
connection to the NSLU2.
A test name must be first entered. a. Open Network Connections.
b. Right click on the Local Area Connection in use
To enter a test ID name, use the rotary touch and select properties.
control to select alphanumeric characters. A c. Select Internet Protocol (TCI/IP) and click
clockwise rotation sequences in the order Properties.
AB...YZ01...89-. A counter clockwise rotation NOTE: If Use the following IP address is
sequences in the order -98...10ZY...BA. Both currently checked, the computer is configured to
rotation sequences use wrap around. Use the use a static IP address. Document the current
right arrow to move to the next position. If settings so they may be re-entered at the end of
needed, use the left arrow to move back. The this process.
test name can be one to ten characters. d. Select Use the following IP address.
e. Enter the following into the appropriate boxes:
Press OK to set the test name and show the IP: 192.168.1.76
selections of Channel Tests and Reverse Path. Subnet Mask: 255.255.255.0 (Field may fill
automatically when IP is entered)
IMPORTANT: Connect the Companion to Remaining fields may be left blank
the downstream path before starting Channel
Tests. Example: tap, house drop, or inside 3. Plug the NSLU2 AC adapter into a surge protected
customer premise. power source and connect the NSLU2 power jack
on the rear panel.
Highlight the Channel Tests icon and press 4. Press the power button once.
OK. a. The NSLU2 runs a brief self-test (2-3 seconds) prior to actually
booting up. During the test, all the LEDs are illuminated or
If test results already exist with the same ID flashing. When the self-test is complete, the amber Status
name, a confirmation window appears. Choose LED turns off, the green Ready LED blinks continuously, and
No to keep the existing results or Yes to the Ethernet LED blinks occasionally. This shows the NSLU2
overwrite the previous test results. is booting up and could take up to 3 minutes. (This may take
longer on the first boot up and on any boot up following an
A progress bar shows and the current channel improper shut-down.) When the boot process is complete the Ready
under test is indicated. LED is Green and the Ethernet LED is on.
5. Login to the NSLU2 through the Secure Shell (SSH) using a SSH client.
The test completes with a PASS or FAIL
message. Refer to the next page for more on a FAIL message.
continued on next page

10 1-800-336-9681 www.comsonics.com 43
Companion

Win XP and Win 7 Configuration Utility Installation - 2 Auto Test - 2

Verify the USB Driver Installation and Port Usage (optional). IMPORTANT: Connect the Companion to
the upstream path before starting Reverse
Open the Device Manager: Path. Example: drop cable side of customer
Win XP: Control Panel > System > Hardware tab > Device Manager ground block.
Win 7: Control Panel > Device Manager

Select View and Devices by type. Click on Ports (COM&LPT). The Companion Highlight the Reverse Path icon and press OK.
appears as Gadget Serial (COMx). Note the COM port number. It is used in the
Configuration Utility port selection. The Companion must be powered and If test results already exist with the same ID
connected to the computer for this test. name, a confirmation window appears. Choose
No to keep the existing results or Yes to
overwrite the previous test results.

A progress bar shows.

The test completes with a PASS or FAIL

message. See below for more on the FAIL
message.

A FAIL message is shown if a measurement in

the auto test does not meet the pass / fail
criteria of the active configuration setting . The
pass / fail limits are defined in the PC
Configuration Utility.

Press OK to display the failed items with a

description.

The Auto Test procedure can be repeated as

needed.

Since test results already exist with the current

ID name, a confirmation window appears.
Choose Yes to repeat the test and overwrite
the previous test results.

Note: Subsequent tests overwrite previous

test results unless the test ID name is changed.

Press the HOME button or another function button to exit the auto test mode.

42 1-800-336-9681 www.comsonics.com 11
Companion

Config(uration) Select Win XP and Win 7 Configuration Utility Installation - 1

The CONFIG SELECT function allows for a Test Companion to Computer Communications.
convenient method to quickly change the active
configuration setting in the Companion without Click the Refresh button on the Settings screen.
the need to be connected to a PC. The settings list populates with information from
the unit (requires unit firmware 2.6 or greater).
Use the PC Configuration Utility to create and
download several unique configuration settings The Companion must contain at least one
(channel plans) to the Companion. The active configuration setting to populate the list.
configuration setting can be readily changed to
match the measurement or location criteria. A message appears if the Companion has no
configuration settings.
Press the right arrow to move down or the left
arrow to move up to select a configuration
setting. The touch rotary control can be used Important - First Time Only
also. The names are listed in alphabetical The first time communications with a
order. Companion is initiated, a message appears
stating Your Firmware Version does not
Press the OK button to activate the highlighted support this feature.
configuration setting. The selected setting is
copied to the active status but remains in the
list for future use. Unplug the USB cable from the Companion and then reconnect the cable to
establish the initial connection between the Companion and the computer.
The selected setting is active immediately.
Companion power does not need to be cycled. On the Settings screen, click the Refresh button to test operation.

The name of the active configuration setting is Some installations may shown
displayed on the HOME and HOME(2) screens. the Select Companion Port
window. Select a port other than
COM1 (COM4 in this example)
and click Okay. The ports
available may not be the same
on all computers. The proper
communications port only shows
in the list if a Companion is connected and powered on.
Note: Configuration Settings listed in a Companion can only be deleted by
using the PC Configuration Utility. In Win 7, select the port shown during the driver installation.

The Select Port function is available in the Firmware Tools drop down menu.
Refer to page 16 for information on creating configuration settings.

See page 42 to verify port usage.

12 1-800-336-9681 www.comsonics.com 41
Companion

Win 7 Configuration Utility Installation - 3 Upload Test Data

The UPLOAD TEST DATA function is a
method to remotely transfer Auto Test data to
Double click the Companion Multiplan Config an FTP server. The FTP server IP is entered
desktop icon and the Companion splash screen on the Settings screen in the Configuration
appears briefly. Utility.

The Companion must be connected to the

downstream path and powered on.

Data files transferred to the server are named

The Companion Settings by the alphanumeric characters entered on the
window appears. Companion prior to running an auto test.
Channel Test data files are identified by xxxxxxx.csv.
Channel Test error files are indentified by xxxxxxx.err.
Return Path Analysis (RPA) data files are identified by xxxxxxx.rpa.csv.
Return Path Analysis (RPA) error files are identified by xxxxxxx.rpa.err.
Error files (.err) are created only when a measurement is out of limits.
Important: The Upload Test Data function transfers all stored test data from the
Companion and then clears all test data from the Companion.
The Companion must be provisioned to operate on the network (cable system)
being tested and that a server/computer must be configured to receive and store
Connect the Companion the sent data.

Plug the standard USB connector of the configuration cable into an available USB
port on the computer. Plug the mini-USB connector end into the configuration port Updates
on the Companion. The Companion must be powered on for communications to
the PC. Refer to the illustration on page iii. Allows the user to remotely download and install
firmware updates.
First time only
After a short delay (with the Companion on), the Installing Button Controls
device driver software message appears. Select Updates from the HOME(2) screen.
Press the OK button to begin the update. The
Click on the message for information Companion will automatically restart to
about the comport used for the Gadget complete the installation of the new firmware.
Serial driver. Use this comport setting in Note: The Companion must be provisioned
the utility. for operation of the Firmware Update mode.

Firmware Update Sequence

Press OK to Search for Update
Waiting for Modem Reset (if needed)
Waiting for Modem to Connect (if needed)
Waiting for Link
Looking for Update
If no update is available:
Continue on page 41. No Update Available
If installed unit firmware version matches download firmware version:
Available firmware version is already installed. Press Cancel to exit.
If update is available:
Receiving Update __% (percentage complete)
Unpacking Update
Installing Update
Unit reboots

40 1-800-336-9681 www.comsonics.com 13
Companion

Configuration Utility Quick Guide Win 7 Configuration Utility Installation - 2

Important: Install the Utility Software before connecting the Companion.
1. Install the Configuration Utility software.
First time only.
Click Next in the Confirm Installation window.
2. Start the Configuration Utility.
If a version of the Configuration Utility exists,
3. Open a configuration setting to customize. an unable to install error message appears.
Uninstall the current utility version under
3. Set selections on the Settings screen. Control Panel > Programs and Features.

5. Set channel selections on all eight Channel screens.

6. Set selections on the Auto Test Setup screen, as desired.

7. Save Settings to PC and name the new configuration settings.

If the settings name contains spaces, the save function replaces the spaces
with underscores. Example: HOUSE DROP is saved as HOUSE_DROP. Installation progress is shown.

8. Repeat the procedure for additional new configuration settings.

9. From the Settings screen, click Download Current Settings to Unit.

The current download is added to any previously downloaded configuration
settings in the Companion.
If the settings name contains spaces, the download function replaces the
spaces with underscores. Example: HOUSE DROP is downloaded as
HOUSE_DROP.

Use Groups for ease of downloading multiple settings in a single operation.

Click on Install this driver software anyway
10. On the Group Download screen, Create a New Group. in the Windows Security window.

11. Add Configuration Settings to Selected Group.

12. Repeat Add Settings for all desired configuration settings.

Click Exit in the Driver Installation
13. From the Group Download screen, click Download Group. Successful window.
If a settings name contains spaces, the download function replaces the (Note: if the Driver Installation
spaces with underscores. Example: HOUSE DROP is downloaded as Successful window is hidden
HOUSE_DROP. behind the currently active window,
click on it in the Task Bar.)
IMPORTANT
The Download Group function removes all stored configuration settings from the
Companion and installs only the configuration settings in the current group. Click Close in the Installation Complete
window to finish the installation. Remove
the installation disk from the drive.

Note the update message: Use Windows

Updates to check for any critical updates to
the .NET Framework.

14 1-800-336-9681 www.comsonics.com 39
Companion

Win 7 Configuration Utility Installation - 1 Configuration Utility Overview

Utility Version 3.3
Important: Install the Utility Software before connecting the Companion. The Companion is shipped configured to the settings indicated as factory default
value. Use the PC Configuration Utility Software to create custom configuration
See page 34 for Windows XP. settings. The utility kit consists of an installation disk and a USB cable. The
Place the installation disk into the drive. The installation automatically starts. software requires a modern PC running MS Windows 2000, XP, Vista, or 7;
Follow the on-screen instructions. an available USB port; and a minimum display resolution of 1024 x 768.
Units of Measure in the following list is dBmV. If dBV is selected in the utility,
If the auto-start function is turned off, follow the instructions below to manually equivalent values are shown.
install the program.
Configurable Settings
Manual Install: Click Start, then click Run. Type D:\SETUP (If your CD- Customize the factory templates and save the customized settings.
ROM drive is not D, substitute with your drive letter) or choose Browse Favorite Channels mode
and select your drive, then select setup.exe. Click OK and follow the Select the 5 channels displayed; [Channels 2, 12, 78, 100, and 115]*
on-screen instructions. Set digital channel display bar offset; 0 to +15 dB [+6 dB]*
Pass / Fail Limits
Set limits for:
Note: If file extensions are Favorite Channels Mode
hidden, select the all lower case max Slope; 1 to 15 dB [5 dB]*
setup. Analog Single Channel Mode
Video carrier
max level; +30 dBmV to 1 dB above min [+10 dBmV]*
min level; -30 dBmV to 1 dB below max [0 dBmV]*
Note: The following instructions are based Delta V-A
max; 9 to 18 dB (must be at least 1 dB above min) [17 dB]*
on the Windows 7 operating system. When min; 8 to 17 dB [10 dB]*
installing to other systems, the illustrated steps Delta V-SA (secondary audio)
and nomenclature may be different. max; 9 to 25 dB (must be at least 1 dB above min) [17 dB]*
min; 8 to 24 dB [10 dB]*
Digital Single Channel Mode
Click Yes in the User Account Control window. Power Level
max; +30 dBmV to 1 dB above min [+4 dBmV]*
min; -30 dBmV to 1 dB below max [-10 dBmV]*
In Band Flatness; 0.5 to 3.0 dB [1 dB]*
MER
64-QAM min; 24 to 40 dB [27 dB]*
256-QAM min; 28 to 40 dB [31 dB]*
pre-FEC BER; 10E-5 to 10E-9 [10e-9]*
post-FEC BER; 10E-5 to 10E-9 [10e-9]*
Throughput Mode
downstream max power; +30 dBmV to 1 dB above min [+4 dBmV]*
downstream min power; -30 dBmV to 1 dB below max [-10 dBmV]*
upstream max power; 55 dBmV to 1 dB above min [45 dBmV]*
Click Next in the Setup Wizard window. upstream min power; 0 dBmV to 1 dB below max [35 dBmV]*
upstream min speed; 128 kbps to 8 Mbps [1.5 Mbps]*
downstream min speed; 128 kbps to 15 Mbps [3 Mbps]*
Global Settings
Analog Channels
Aural Offset; 0 to 10.0 MHz [4.5000 MHz]*
Secondary Audio Offset; 0 to 10.0 MHz [0.000 MHz]*
Digital Channels
64-QAM Bandwidth; 0 to 20.0 MHz [5.0570 MHz]*
256-QAM Bandwidth; 0 to 20.0 MHz [5.3610 MHz]*
QPSK Bandwidth; 0 to 20.0 MHz [0.7720 MHz]*
Throughput Mode
Downstream home frequency; enabled channels digital frequency [none]*
Reverse Path Analysis
Reverse Path Max Level; -40 to 60 dBmV [-40 dBmV]*
X-Ray
Select Everyone or Just me, and then Threshold Pass / Fail Limit; 20 to 100 dB [50 dB]*
click Next in the Select Installation Folder Frequency; 27.45, 27.47, or 27.49 MHz [27.47 MHz]*
Units of Measure
window. dBmV or dBV [dBmV]*
Server Setup
Throughput server address; [blank]*
FTP Server IP; [blank]*
Note: See Throughput Server modes of operation.
* [StdEia default value]

38 1-800-336-9681 www.comsonics.com 15
Companion

Configuration Utility - Customize Settings Win XP Configuration Utility Installation - 4

Utility Version 3.3
Run the Configuration Utility
Double-click on the Companion Multiplan Config desktop icon to start the utility.
or
From the All Programs list, move the pointer to ComSonics, Inc > Companion Click Continue Anyway in the Hardware Installation
Multiplan Config and left click. window.

The Settings screen initially displays the default configuration settings. After the
initial use, the last used configuration setting is automatically loaded on startup.
Additional configuration setting templates can be found by selecting Restore
Factory Defaults under the File menu.

The Gadget Serial driver installation starts.

The Gadget Serial driver installation

continues.

Settings Screen: Button Items Click Finish in the Completing the Found
New Hardware Wizard window.
The Refresh button, at the top center of the screen,
updates the Current Unit Config Settings list from a
connected Companion (Companion firmware 2.6 or
greater). The Companion must contain at least one
configuration setting to populate the list. A message
appears if the Companion has no configuration
settings.

The major function buttons are on the lower right of the screen.
They are used to Save and Open a configuration setting on the If the Cannot Start this Hardware message
computer, to Download a configuration setting to a Companion, appears, click Finish, unplug the USB cable from
and to Retrieve Auto Test Results from a Companion. the Companion, and then reconnect the cable to
Note: The retrieve function uploads all stored results data complete the hardware installation.
from the Companion and then clears all results data from the
Companion. Refer to page 21 for more information.
Continue on page 41.

16 1-800-336-9681 www.comsonics.com 37
Companion

Win XP Configuration Utility Installation - 3 Settings Screen: Configuration Items - 1

Important: Install the Utility Software before connecting the Companion. These sections are for user configuration of settings for digital, analog, favorite
channels, and more.
Connect the Companion The Analog Channels section has settings for pass / fail
criteria. The visual level settings determine the limit
Plug the standard USB connector of the bracket positioning for analog channels in the Favorite
configuration cable into an available USB and Single Channel modes. The V-A delta settings
port on the computer. Plug the mini-USB determine the limit bracket positioning in the analog
connector end into the configuration port on Single Channel mode. The Aural Offset sets the visual
the Companion. The Companion must be to primary aural frequency for all analog channels.
powered on for communications to the PC. The Secondary Audio section allows for setting a
Refer to the illustration on page iii. frequency and for pass / fail criteria. The V-SA delta
settings determine the limit bracket positioning in the
First time only analog Single Channel mode. The Offset value is
After a short delay (with the Companion on), applied to all analog channels with secondary audio
the Found New Hardware Wizard window enabled.
appears.
The Digital Channels section has settings for pass / fail
Select No, not this time and then click Next criteria. The power settings determine the limit bracket
in the Welcome to the Found New Hardware positioning for digital channels in the Favorite and Single
Wizard window. Channel modes. The Offset value is used in the Favorite
Channel mode to improve the graphical representation of
digital channels in relation to analog channels. The offset
Select Install the software automatically is graphical only and does not affect the signal level
(Recommended) and then click Next in measurement. The Default Bandwidth fields set the level
the Found New Hardware Wizard window. measurement bandwidth factor when the Use Default
Bandwidth box is checked for a digital channel on the
channel setup screens.

The Favorite Channels section allows selection of the

five channels displayed in the Favorite Channels mode.
Favorite Channels are automatically arranged in order of
The Found New Hardware Wizard searches frequency. The Favorite Channel slope pass / fail value is
for the Gadget Serial drivers. selected in this section. The slope pass / fail calculation
includes the offset value set in the Digital Channels
section.
The Throughput Screen section has settings for pass /
fail criteria and the downstream home channel. If none
is set or the specified home frequency is not found, the
Companion performs a search for a downstream data
If this window appears, the Gadget Serial channel.
driver has been previously installed and
uninstalled. The Units of Measure section allows selection of dBmV
or dBV. The setting is global and all absolute level
Select one of the listed drivers and click measurements appear in the selected units format.
Next. If you are prompted to insert a disk,
click Cancel. Unplug the USB cable from The Reverse Path Analysis section has the setting for
the Companion and then reconnect the pass / fail criteria by selecting a maximum level value.
cable. Repeat the above steps, select an-
other of the listed drivers, and click Next. The X-Ray (Reverse Path) section has the setting for
Repeat if necessary. The location paths pass / fail criteria by selecting a threshold value. The
are unique to each PC and may not be X-Ray frequency is selected for display on the unit.
the same as shown in the example.

36 1-800-336-9681 www.comsonics.com 17
Companion

Settings Screen: Configuration Items - 2 Win XP Configuration Utility Installation - 2

The Modem Annex section allows each configuration
setting to contain annex information for the Companion.
Selecting a configuration setting in the Companion Installation progress is shown.
automatically configures the annex type.
Annex A: EuroDOCSIS typically used in Europe
Annex B: DOCSIS typically used in North America
Note:
Factory default annex setting for Companion models:
Model 101550 - Annex A Click Continue
Model 101450 - Annex B Anyway in the
Software
Installation
The Servers section allows user input of server addresses. window.

The FTP Server IP allows for remotely uploading auto test

data from a Companion to an FTP server. Click Exit in the Driver Installation Successful window.
The typical setting for an FTP server is of the form: (Note: if the Driver Installation
ftp://user:password@host:port/path Successful window is hidden behind the
currently active window, click on it in the
Note that some or all of the parts may be optional, such as:
Task Bar.)
[user:password@] [:port] [/path]

The Throughput Server address allows for the downstream and upstream speed
measurements in the throughput and auto test modes.
Click Close in the Installation Complete
window to finish the installation. Remove
Note: The Servers function requires the Companion be provisioned in the
the installation disk from the drive.
system.
Note the update message: Use Windows
Updates to check for any critical updates to
Throughput Server Configuration Notice the .NET Framework.
The Companion has two modes of throughput operation. The mode is determined
by the content of the Throughput Server address box.
Downstream / Upstream levels with PASS / FAIL indication.
Double click the Companion Multiplan
This mode is useful for basic throughput level measurements and does not require
Config desktop icon and the
provisioning. This mode is active if the Throughput Server address box is blank
Companion splash screen appears
(no spaces or any other characters). The Companion displays the downstream
briefly.
and upstream levels, and then the PASS or FAIL indication.
Downstream / Upstream levels and Downstream / Upstream Speeds with
PASS / FAIL indication.
This mode performs the complete throughput measurement function. This mode is
active with a valid IP address in the Throughput Server box and the Companion is
properly provisioned for the system. The Companion displays the downstream
and upstream levels; then the downstream and upstream speeds; and then the The Companion Settings window
PASS or FAIL indication. appears.

Note: If the Throughput Server box contains a non-valid IP address or the

Companion is not properly provisioned, the Companion displays the downstream
and upstream levels but the PASS / FAIL indication does not appear. The
message PLEASE WAIT is displayed for several minutes and then the message
SERVER ERROR PRESS OK TO RETEST appears.

18 1-800-336-9681 www.comsonics.com 35
Companion

Win XP Configuration Utility Installation - 1 Channel Setup Screens

Important: Install the Utility Software before connecting the Companion. Eight channel screens allow individual settings for channels 2 through 152.
Channels can be designated as analog, 64 QAM, 256 QAM, QPSK, or Unused.
See page 38 for Windows 7. The channels 44 to 64 screen is shown here for an example.
Place the installation disk into the drive. The installation automatically starts.
Follow the on-screen instructions.
If the auto-start function is turned off, follow the instructions below to manually
install the program.
Manual Install: Click Start, then click Run. Type D:\SETUP (If your CD-
ROM drive is not D, substitute with your drive letter) or choose Browse
and select your drive, then select setup.exe. Click OK and follow the
on-screen instructions.

Note: If file extensions are hidden,

select the all lower case setup. Analog channels show the visual carrier frequency and can be offset in
increments by using the up/down arrows. The desired channel visual frequency
may be entered directly into the field. The channel Name may be edited but is
limited to four alphanumeric characters. Secondary audio may be selectively
Note: The following instructions are enabled. The secondary audio frequency is the value from the Settings screen.
based on the Windows XP operating
system. When installing to other systems, Digital channels may be designated as 64-QAM, 256-QAM, or QPSK.
the illustrated steps and nomenclature may A digital channel shows the center frequency and can be offset in increments by
be different. using the up/down arrows. The desired channel center frequency may be entered
directly into the field. The channel Name may be edited but is limited to four al-
phanumeric characters.
If the Use Default Bandwidth box is checked, the bandwidth value from the Set-
Click Next in the Setup Wizard window. tings screen is displayed. If the box is not checked, the digital bandwidth may be
changed by using the up/down arrows or by direct entry. If not using the default
bandwidth, the field remains with a white background.

Unused channels do not show a Name or Frequency in the list, are not
selectable in Favorite Channels, and do not appear in the Companion.

Auto Test channels are listed on the Auto Test Setup screen when the box is
Select Everyone or Just me, and then checked. Refer to page 20 for more information on Auto Test Setup.
click Next in the Select Installation Folder
window. Note
Channels are listed in order of ID number, 2 to 152, regardless of frequency.
The ID order is fixed and cannot be edited.
Click Next in the Confirm Installation Duplicate channel frequencies are not allowed.
window. After download, channels are in order of frequency in the Companion.

If a version of the Configuration Utility exists,

an unable to install error message appears.
Uninstall the current utility version under
Control Panel > Add or Remove Programs.
Then run setup.exe again.

34 1-800-336-9681 www.comsonics.com 19
Companion

Auto Test Setup - 1 Battery Replacement

(The Auto Test function requires Companion firmware 3.0 or greater.) The Companion uses a lithium ion (Li-Ion) rechargeable battery pack housed in
the top of the case. Routine use of the unit and recharging will eventually require
Channels with the Auto Test box checked are listed on
battery replacement.
the Auto Test Setup screen.
If a Downstream home frequency has been selected on To replace the Companion battery:
the Setting screen, the check box for Run All Available Remove the two screws holding the battery
Tests is active. If a home frequency is not selected, the
cover in place.
box is inactive.
Remove the battery cover.
Checking the Run All Available Tests box places a check
for all listed channels. DOCIS is only checked for the Pull the battery harness connector apart by
selected Downstream home frequency channel. grasping each end of the connector body.
Do not pull on the wires.
Carefully remove the old battery.
Insert the new battery.
Route the harness as shown and
plug the connector ends together.
Be sure the harness is positioned
close to the battery, so that no Battery wires
wire can be pinched under the
battery cover. Companion wires

Install the battery cover (insert tabbed side first) and insert the screws while
holding the cover in place.
Torque the two battery cover screws to 5 in. lbs.
If a Downstream home frequency is not selected on the Settings screen, the test
boxes must be individually checked. A fresh battery pack must be fully charged before use. Charge the new battery
pack overnight. The Companion must be powered off to fully charge the battery.
Continuous operation of the unit while connected to a charger is not possible as
the battery will become depleted. The Companion automatically powers off when
the battery condition is low to protect the battery from excessive discharge.
Recycle or properly dispose of the old battery.
Refer to the ComSonics Battery Usage Guide publication for more information on
battery maintenance. The guide can be found on the ComSonics website under
Downloads and Manuals. http://www.comsonics.com/pdfs/BatteryUsage.pdf

RF Input Connector Replacement

The Companion uses a standard F barrel as a field replaceable
input connector. When replacing the input connector, use a 7/16
wrench to remove the worn connector. Insert the new connector
The BER measurement wait time for auto test channels only is globally adjustable and hand tighten to prevent cross threading. Torque the input
from 1 to 200 seconds (default 30 seconds). (The BER Wait Time feature requires connector to 30 - 40 in. lbs.
Companion firmware 3.2 or greater.)
Click the Calculate Time button for an estimate of the Total Test Duration the
Companion will require to perform the selected tests. If the test criteria is Caution!
changed, click the Calculate Time button to update the time estimate. Over tightening the input connector or
an attached cable may damage the unit.
Note: Selecting DOCSIS in the Auto Test Setup performs the Throughput
measurements. Refer to The Throughput Server Configuration Notice on page 18.

20 1-800-336-9681 www.comsonics.com 33
Companion

Warning Messages, Download Auto Test Setup - 2

Configuration Utility Version 3 Compatibility Notice. When the Save Settings to PC function is performed, the Auto Test Setup is
automatically saved as a separate file using the current configuration setting
A Companion with calibration version 1.0 must be updated to calibration version name with an extension of tst. The auto test file is saved under a special folder
2.0 Updated in order to be compatible with Companion Configuration Utility named Saved Test Plans.
version 3.0 or higher. The calibration version is listed on the first information
screen in the Companion. Refer to page 3 on accessing the information screens. If changes have been made to the current configuration setting or the auto test
Refer to page 30 on calibration file updating. setup, exiting the utility displays a prompt to confirm saving the changes.

Companion with updated calibration version 2.0 U (model 101450)

If a channel designated as a Favorite
Channel or an Auto Test channel is out
of the units frequency range, a warning Note
message appears and the download The Download Current Settings to Unit and the Group Download functions
does not continue. The frequency of automatically download the auto test file with its associated configuration
all Favorite Channels and Auto Test settings.
channels must be within the units Using the Delete Selected Settings from Unit function removes the highlighted
frequency range of the unit before a configuration settings and the associated auto test file (if one exists) from the
download will complete. Companion.
The Auto Test data results, stored in the Companion, remain intact until the
utilitys Retrieve Auto Tests Results from Unit or the Companions Upload
Companion (model 101450) with factory calibration 2.0 has a frequency Test Data function is used. See next section.
range of 54.0000 to 963.000 MHz.

Companion (model 101450) with calibration 2.0U has a frequency range

of 55.2000 to 861.0500 MHz.

Euro Companion (model 101550) has a frequency range of 88 to 963 MHz.

32 1-800-336-9681 www.comsonics.com 21
Companion

Group Download - 1 Update Calibration File - 2

(The Group Download function requires Companion firmware 2.6 or greater.)

Configuration settings can be downloaded one at a time from the Settings screen
or in groups from the Group Download screen. The uploaded file is converted to a
V2.x format and downloaded to the
unit.

Click Close when the download is

complete.

To complete the calibration file update process, turn the unit off and then on, and
press a measurement function button.

The updated calibration file does not take effect until a measurement
is initiated.

To utilize the group download function, first use the Settings screen to create and
save several custom configuration setting files.

In the Group Download screen, first use the Create New Group button. Give the
group file a meaningful name. A folder with that name is created on the PC.

Next, use the Add Settings to Selected Group button. Browse to the location of
the desired configuration files and select one or more. Several files may be added
at one time by using the control or shift keys. Copies of the selected files are
placed in the group folder. The original file versions remain intact. A group may
contain up to 30 configuration settings.

Use the Delete Selected Group File button to remove a selected group file and all
contents.

Use the Delete Selected Settings from Group button to remove a selected
configuration setting from the group list.

Note: These delete functions only remove the configuration setting copies.
The original configuration settings remain intact.

22 1-800-336-9681 www.comsonics.com 31
Companion

Update Calibration File - 1 Group Download - 2

The Configuration Utility features a function to field update a Companion from a Download Group
factory calibration file of V1.x to a calibration file V2.x_Updated. Warning: The first step of the group download process is to erase all
configuration settings from the Config Select list in the Companion.
Companion calibration V1.x is based on the Standard EIA channel set. To individually add or delete configuration settings in the Companion, use the
Calibration V1.x allows for offsetting channels by up to 50 kHz from the standard functions on the Settings screen.
frequency.
Select a group name and use the Download Group button.
Updating a V1.x calibration file to V2.x_Updated enables a Companion to have
frequency agile functionality with V2.x or higher Configuration Utility. The low
frequency limit is 55.20 MHz and the highest frequency remains at CH 135 / 861
MHz with calibration V2.x_Updated.
Information from the Companion
To determine the installed Companion firmware and calibration versions, press is shown in the Download
the Home button once. Then press and hold the Home button to display the Results box and sequentially
information screen. each download file name
appears with any messages
about that file. A progress bar is
shown for each configuration file
To perform the calibration file update download.
procedure, select Update Calibration File
under the Firmware Tools menu.

If a no response message appears, see

the section on Select Port.

If a calibration file update is attempted on a

unit already containing an updated file or a Download Results are shown in
factory V2.x calibration file, a message the window.
window shows indicating the procedure is
not needed.

The process first uploads the

current V1.x calibration file from the
unit.
When the group download is complete, use the
CONFIG SELECT function in the Companion to
activate a configuration setting.

Click Close when the upload is

complete.
Note: If a settings name contains spaces, the download function replaces
the spaces with underscores. Example: HOUSE DROP is downloaded as
HOUSE_DROP.

30 1-800-336-9681 www.comsonics.com 23
Companion

Configuration Utility Miscellaneous Detail - 1 Select Port

(Companion must be connected and powered on.)
Important: The Companion must be connected and powered on.
Refresh
Update the list of
configuration settings from the Companion (requires
unit firmware 2.6 or greater). The Companion must
contain at least one configuration setting to populate Click Tools and then Select Port.
the list. A message appears if the Companion has no
configuration settings.

Retrieve Selected Settings from Unit

Use after selecting a name from the list of stored
settings. If no names are shown in the list, the units
active configuration setting is retrieved. See detail on Select a Companion Port other than COM1
next page. (COM4 in this example). Click Okay in the Select
Companion Port window. The ports available may
Delete Selected Settings from Unit not be the same on different computers. The proper
Use to remove a selected configuration setting from Companion port only shows in the list if a Companion
the Companion (requires unit firmware 2.6 or greater). is connected and powered on.

Download Current Settings to Unit

Firmware 2.6 or greater: Adds the currently
To test communications, click the Refresh button on the Settings screen. The
displayed configuration setting to the Companion.
settings list populates with information from the unit.
The configuration file name is added to the units
CONFIG SELECT list. Before downloading, give
each configuration file a meaningful name and
Important - First Time Only
save it. Additional configuration files may be
The first time communications with a
downloaded to a Companion at any time and are
Companion is initiated, a message appears
appended to the stored list. Downloading a file
stating Your Firmware Version does not
with a duplicate name will overwrite the stored
support this feature.
file. A maximum of 30 configuration files are
allowed. The units active configuration setting is
Unplug the USB cable from the Companion and then reconnect the cable to
not affected by downloading additional files. To
establish the initial connection between the Companion and the computer.
activate a configuration setting, use the CONFIG
SELECT function in the Companion.
On the Settings screen, click the Refresh button to test operation.
Firmware 2.5 or lower: Installs the currently displayed configuration setting
to the Companion. The new configuration setting replaces the previous one. The Some installations may shown the Select Companion Port window. Select a port
Companion power must be cycled to activate the new configuration setting. other than COM1 (COM4 in this example) and click Okay. The ports available may
not be the same on all computers. The proper communications port only shows in
Save Settings to File the list if a Companion is connected and powered on.
Use a meaningful name and store custom configuration
settings. The default save location is in the Companion
Multiplan Config folder. If a different save location is desired, See page 43 to verify port usage.
browse to that location. Configuration settings are saved
with a .cmp extension.
Note: If the settings name contains spaces, the save function replaces the
spaces with underscores. Example: HOUSE DROP is saved as HOUSE_DROP.

Open Saved File Settings

Load a previously saved configuration setting into the utility.
The default open location is in the Companion Multiplan
Config folder. If the desired configuration setting was not
saved to the default location, browse to the proper location.

24 1-800-336-9681 www.comsonics.com 29
Companion

Download Modem Firmware Configuration Utility Miscellaneous Detail - 2

(Companion must be connected and powered on.)
Follow the procedures for downloading and
installing unit firmware updates as detailed Retrieve Auto Test Results from Unit
in Download Firmware. To upload auto test data stored in a Companion, use the
Retrieve Auto Tests Results from Unit button on the Settings
screen. The Companion must be connected to the PC and
powered on. The Companion may be on any screen and
does not need to be in a special mode for the retrieval
function.
The retrieve function creates an AutoTestResults folder on the PC under the
File System Integrity Check utilitys main folder. Retrieved data folders are created under the AutoTestResults
folder. Data folders are named with the date the retrieve was performed. For units
Use this function to routinely test the units file system. containing RPA firmware 2.1 or higher, the test result files are dated with the
original test date. For units with RPA firmware 2.0, the test results files have the
retrieve date. The RPA firmware version can be found on the second information
screen. Refer to page 3 on accessing the information screens.
Connect the Companion, and select File Note: During installation, a shortcut icon is created on the PC desktop to aid
System Integrity Check under the Tools in locating the retrieved test results.
menu.
Data files are named by the alphanumeric characters entered on the Companion
If a no response message appears, see the prior to performing an auto test.
section on Select Port. Channel Test data files are identified by xxxxxxx.csv.
Channel Test error files are indentified by xxxxxxx.err.
Return Path Analysis (RPA) data files are identified by xxxxxxx.rpa.csv.
Return Path Analysis (RPA) error files are identified by xxxxxxx.rpa.err.
Error files (.err) are created only when a measurement is out of limits.
A progress bar shows the process.
Retrieved data can be opened and/or imported into a spreadsheet program for
analysis.
Important: The retrieve function uploads all stored results data from the
Companion and then clears all results data from the Companion.
Help Menu
Use the Help menu to access the utility version
window and the help contents section.
A message shows if the test was
successful. Restore Factory Settings
Opens the Channel Settings folder containing configuration
setting templates. Choose a template to customize and save
it with a meaningful name for future use.
Exit
Closes the utility.
Detail for Retrieve Selected Settings from Unit
Configuration settings are retrieved first from the unit and next the auto test file is
uploaded, if it exists for that setting. The configuration settings and test file are
held temporarily in the PC until saved.
IMPORTANT: From the Settings screen, save the configuration settings to
the PC with a meaningful name. When the Save Settings to PC function is
performed, the Auto Test Setup, if it is active, is automatically saved as a separate
file using the current configuration setting name with an extension of tst. The auto
test file is saved under a special folder named Saved Test Plans.

28 1-800-336-9681 www.comsonics.com 25
Companion

Download Firmware - 1 Download Firmware - 2

Access the ComSonics home page at http://www.comsonics.com. Open the Companion Configuration Utility.
Power on the Companion and connect the USB configuration cable.
Click on the Downloads tab.

On the Downloads page click on Updates.

Under the Tools menu, select the Download
Click on the Companion Firmware update file name. Firmware.

Select the Save option in the File Download

window. The Open window appears. Browse to the
location of the saved firmware file. Click on
the firmware file to select it. Click on the
Open button.

Note: If the Companion is not powered

on and connected or the COM port is not
configured properly an error message
appears.

Use the browse function from the Save As

window to place the firmware update file in
a desired location on your computer. The firmware update begins by downloading the file
to the Companion.

The update continues with firmware installation in the

unit. The Companion restarts during the installation
process.

Click the Close button on the Download

complete window. Click the Close button when Download complete
appears.

Verify the installed firmware version. Press the

Home button once, then press and hold it to
display the information screen.

26 1-800-336-9681 www.comsonics.com 27