Microsoft Active Directory

Microsoft Services
Troubleshooting Workshop

Help Ensure Consistent Service Delivery With In-depth Knowledge of Active Directory

The Microsoft® Active Overview The three-day workshop will help

Directory® 2003 attendees to:
Troubleshooting Workshop The Active Directory service is used to
is designed to deliver the centrally manage Microsoft Windows® and • Understand most common Active
knowledge and best Windows-compatible network clients and Directory problems, both during and
practices to monitor, devices simply and effectively. Active after the installation process
diagnose, and circumvent Directory is a distributed system consisting • Understand how to use tools that
Active Directory problems of many different services, each of which monitor events and alerts
before they become lengthy must function properly to ensure consistent
service outages. This service delivery. Effective troubleshooting • Understand how to diagnose
workshop is appropriate for requires an understanding of Active symptoms and resolve problems
front-line IT staff who are Directory concepts and services, as well as before they become critical
responsible for ensuring a robust methodology that allows the
administrator to rapidly identify the core • Troubleshoot common Active
effective functioning of Directory replication problems
Active Directory across the computers and service components
organization. underlying the observed symptoms. • Diagnose and resolve common FRS
problems
Workshop sessions cover This course provides attendees with the in-
the benefits of Active depth knowledge and skills necessary to
Directory monitoring, best troubleshoot core Active Directory issues — The workshop is designed in a
practice approaches for from installation to networking to replication modular fashion so that attendees
monitoring, installation and —and the methodologies most effective in can focus on those elements most
DNS troubleshooting, and accelerating problem resolution. important to them. Most modules are
Active Directory replication supported with hands-on, scenario-
and FRS troubleshooting. driven laboratory work illustrating a
The concepts and troubleshooting wide variety of troubleshooting
tools and techniques taught in this
During the workshop, techniques that can and should be
workshop focus on the following:
attendees with be provided employed.
with the classroom and  Active Directory concepts and
hands-on experience All workshop sessions are facilitated
services by personnel skilled in Active
required to help ensure that
Active Directory functions  Monitoring events, alerts and Directory design and troubleshooting,
effectively across multiple symptoms and who, in addition, possess an
domains and sites within an understanding of the enterprise
organization. To learn about  Troubleshooting Active Directory environment and the people and
recovering Active Directory installation processes that make it successful.
in the event of a disaster,
attend the Microsoft Active  Troubleshooting Active Directory
Directory Disaster Recovery replication
Workshop.  Troubleshooting the File Replication
Service (FRS)
Best practices are incorporated in
both classroom and hands-on
sessions.
Active Directory Troubleshooting Workshop

Technology Student Prerequisites

• Troubleshooting File Replication
Prior to exploring the Active Service (FRS) Problems. Learn how This course requires that students
Directory troubleshooting to prevent problems replicating files meet the following prerequisites:
process, attendees will learn and folders, and learn the most
the key concepts and service effective troubleshooting strategies if • Hands on experience designing a
components required to gain a problems do arise. This module Windows directory services
solid understanding of Active includes a lab session. infrastructure and extensive experience
Directory. Next, participants operationally maintaining Active
learn how to use Active Directory.
Directory tools to monitor
common problems and events Hands-on Labs • Hands on experience with knowledge
that, if left undetected, could attained in 2279: Planning,
Extensive lab work is conducted as a Implementing, and Maintaining a
lead to directory service part of this workshop, giving students
outages. Participants will also Microsoft Windows Server™ 2003
exposure to best practices, tips and Active Directory Infrastructure, or
learn the critical role of tools for troubleshooting Microsoft
replication in helping to ensure equivalent.
Active Directory. Techniques learned
highly available directory here are applicable to both Microsoft
service delivery. Window Server™ 2000 and Windows
Server 2003. After the Workshop
The Workshop consists of four
modules, each designed to Active Directory infrastructure in large
provide students with organizations—especially those that
comprehensive knowledge of Teaching Approach span multiple sites—can be complex.
the strategies for helping to After your workshop is complete,
ensure effective trouble-free The workshop delivers the greatest Microsoft can work with you to help
Active Directory functioning: value when students bring their ensure that your Active Directory
questions and concerns along with Service is optimally configured.
• Active Directory their willingness to share their
Troubleshooting—An Ongoing support is available through
experiences. Time is allotted your Technical Account Manager.
Overview. Understand throughout the workshop for student
Active Directory components
and services, and key questions at any level of depth on any
troubleshooting procedures. particular technology. Let our Active
Directory experts help you clearly For More Information
• Troubleshoot Active understand concepts and overcome
Directory Installation and potential obstacles to a more efficient For more information about
DNS Problems. Learn how and available directory infrastructure. Microsoft’s Active Directory 2003
to effectively prepare for Troubleshooting Workshop and how it
installation and troubleshoot can help your organization, contact
issues during the installation your Technical Account Manager or
process. This module any other Microsoft Representative
includes two lab sessions. today. To learn more about consulting
• Troubleshooting Active offerings and support available from
Directory Replication Problems. Microsoft Services, visit
Learn how to troubleshoot the www.microsoft.com/microsoftservices.
process of replicating Active
Directory information among
domain controllers. This module
includes a hands-on lab session.

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Microsoft, Windows, Active Directly and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
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