Exam

Name___________________________________

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1)

The classical view of organizational social responsibility is that management's only social responsibility is to maximize
profits.

1)

_______
Answer

True

False

2)

The most outspoken advocate of the classical view of organizational social responsibility is Milton Friedman.

2)

_______
Answer

True

False

3)

In the socioeconomic view of organizational social responsibility, maximizing profits is not a company's only priority.

3)

_______
Answer

True

False

4)
Managers in countries like Syria and Jordan, do not embrace corporate social responsibility.

4)

_______
Answer

True

False

5)

A business has fulfilled its social obligation when it meets economic, legal, and ethical obligations.

5)

_______
Answer

True

False

6)

The difference between an organization's social obligation and social responsiveness is the legal aspect.

6)

_______
Answer

True

False

7)

Though the outcomes are not perfectly measured, the majority of research studies show a positive relationship between
corporate social involvement and economic performance.

7)

_______
 Answer

True

False

8)

The term "shades of green" refers to the level of environmental responsibility that a company has.

8)

_______
Answer

True

False

9)

Socially responsible businesses tend to have less-secure long-run profits.

9)

_______
Answer

True

False

10)

One argument against businesses championing social responsibility issues is that businesses already have too much
power.

10)

______
Answer

True
False

11)

Possession of resources is an argument for social responsibility.

11)

______
Answer

True

False

12)

The market approach to going green is when organizations respond to multiple demands of stakeholders.

12)

______
Answer

True

False

13)

The activist approach to going green is when an organization looks for ways to respect and preserve the earth and its
natural resources.

13)

______
Answer

True

False

14)
A company that displays a superior ability to effectively manage environmental and social factors may be named as one
of the 100 most sustainable corporations in the world.

14)

______
Answer

True

False

15)

In the Arab region, companies are not widely acknowledged for their social responsibilities or green
management actions.
15)

______
Answer

True

False

16)

In the preconventional stage of moral development, individuals make a clear effort to define moral principles apart from
the authority of the groups to which they belong or of society in general.

16)

______
Answer

True

False

17)

People proceed through the six stages of moral development in lockstep fashion.

17)

______
 Answer

True

False

18)

The term "values" refers to the rules and principles that define right and wrong conduct.

18)

______
Answer

True

False

19)

A structural design that continuously reminds employees of what is ethical is less likely to encourage ethical behavior.

19)

______
Answer

True

False

20)

Employees may be pressured to do "whatever is necessary" to look good on the outcome variables when they are
evaluated only on the results.

20)

______
Answer

True
False

21)

Sharing corporate values is an approach to managing in which managers establish, promote, and practice an
organization's shared values.

21)

______
Answer

True

False

22)

A company's shared values act as guideposts for managerial decisions and actions.

22)

______
Answer

True

False

23)

Values-based management is based on the close link between an organization's decisions and activities and its impact on
the natural environment.

23)

______
Answer

True

False

24)
The Global Compact identifies human rights principles for doing business globally that includes making certain that
corporations are not complicit in human rights abuses.

24)

______
Answer

True

False

25)

The Organization for Economic Co-Operation and Development (OECD) developed a global code of ethics.

25)

______
Answer

True

False

26)

The best thing managers can do to provide ethical leadership is be a good role model.

26)

______
Answer

True

False

27)

Employees who raise ethical concerns or issues to others inside or outside the organization are called social activists.

27)

______
 Answer

True

False

28)

Fair trade proponents are examples of whistleblowers.

28)

______
Answer

True

False

29)

"Wasta" is not unique to the Arab world as it exists under different names in different countries.

29)

______
Answer

True

False

30)

Linking religion to CSR adoptions is very common among Arab managers.

30)

______
Answer

True

False
 31)

"Guanxi" is a Japanese term which is similar to "wasta" in Arab contexts.

31)

______
Answer

True

False

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
32)

The classical view of social responsibility holds that management's only social responsibility is to ________.

32)

______
A)

maximize adherence to the laws for stockholders

B)

minimize adherence to the laws for stockholders

C)

maximize organizational profits for stockholders

D)

maximize organizational profits for stakeholders

Answer

33)

The most outspoken advocate of the classical view of social responsibility is economist and Nobel laureate, ________.

33)

______
A)

Charles Darwin
 B)

Milton Friedman
C)

Carnegie Milton

D)

Milton Freeman
Answer

34)

Individuals and groups affected by an organization's actions are ________.

34)

______
A)

beneficiaries

B)

consumers
C)

interested parties

D)

stockholders
Answer

35)

According to the classical view, corporate managers should ________.

35)

______
A)

maximize value to shareholders

B)
emphasize charitable donations
C)

maximize value to stockholders

D)

represent society whenever possible

Answer

36)

A company that meets pollution control standards as dictated by law and follows the law in hiring, promotion, and pay
________.

36)

______
A)

is meeting its social responsiveness and nothing more because society demands these actions
B)

is meeting its social obligation and nothing more because laws mandate these actions
C)

is not even meeting its social obligation, though there are laws in some of these areas of social responsibility
D)

is meeting its social obligation and more because it is trying to be a good citizen
Answer

37)

A leading proponent of the classical view argues that anytime managers decide on their own to spend their organization's
resources for the "social good," they are ________.

37)

______
A)

contributing social benefits in the name of goodwill

B)

helping make society a better place for everyone to live

C)
adding to the costs of doing business
D)

following governmental regulations

Answer

38)

Which of the following is associated with the classical view of social responsibility?

38)

______
A)

stockholder financial return

B)

concern for social welfare

C)

voluntary activities

D)

economist Robert Reich

Answer

39)

The socioeconomic view is that management's social responsibility goes beyond making profits to include ________.

39)

______
A)

protecting and improving society's welfare

B)

placing members of society on welfare

C)

minimizing the welfare of society in exchange for profits

D)

protecting and improving the organization's profits

 Answer

40)

Proponents of the socioeconomic view of social responsibility believe that business organizations are ________.

40)

______
A)

not just merely economic institutions

B)

to be leaders in social responsibility

C)

not to be involved in social responsibility, but should maximize profits for stakeholders
D)

just merely economic institutions

Answer

41)

Social obligation is the obligation of a business to meet its ________.

41)

______
A)

economic and social responsibilities

B)

economic and legal responsibilities

C)

technological and economic responsibilities

D)

social and technological responsibilities

Answer

42)
Employee relations, philanthropy, pricing, resource conservation, product quality and safety, and doing business in
countries that violate human rights are some obvious examples of ________.

42)

______
A)

social responsibility issues that employees must confront while at work

B)

areas of social responsibility that influence managers, not employees

C)

social responsibility ethics that managers must decide on a daily basis

D)

decisions that managers face that have a social responsibility dimension

Answer

43)

The belief that a firm's pursuit of social goals would give them too much power is known as what argument in opposition
to a firm being socially responsible?

43)

______
A)

costs

B)

lack of broad public support

C)

too much power

D)

lack of skills
Answer

44)

Under the concept of social obligation, the organization ________.

44)

______
A)

does the minimum required by law

B)

fulfills its obligation to the stakeholders, which makes it fulfill the law, too
C)

does what it can to meet the law, and a little bit more for stakeholders
D)

fulfills its obligation to the law and its stakeholders

Answer

45)

Social responsiveness refers to the capacity of a firm to adapt to changing ________.

45)

______
A)

organizational managers

B)

societal leaders
C)

societal conditions

D)

organizational conditions
Answer

46)

________ is defined as a business firm's obligation, beyond that required by law and economics, to pursue long-term goals
that are good for society.

46)

______
 A)

Social responsibility

B)

Values-based management
C)

Social obligation

D)

Social screening
Answer

47)

The aspect that differentiates social responsibility from other similar concepts is that it ________.

47)

______
A)

adds a moral imperative

B)

adds a legal imperative

C)

considers social norms

D)

adds an ethical imperative

Answer

48)

When a firm advertises that it only uses recycled paper products, it is ________.

48)

______
A)
meeting social responsibilities

B)

being socially responsive

C)

paying attention to the bottom line

D)

meeting its social obligation

Answer

49)

One should be cautious in the interpretation, but a summary of more than a dozen studies analyzing the relationship
between organizational social responsibility and economic performance provides what conclusion?

49)

______
A)

There is a positive relationship between corporate social involvement and economic performance.
B)

Being socially responsible causes good economic performance.

C)

Good economic performance allows firms to be socially responsible.

D)

Corporate social involvement tends to devalue stock prices in the long run.
Answer

50)

________ provides a way for individual investors to support socially responsible companies.

50)

______
A)

A socially responsible investment fund

 B)

The stock exchange

C)

A bond

D)

Going green
Answer

51)

Applying social criteria to an investment decision refers to ________.

51)

______
A)

socioeconomic view

B)

social responsiveness
C)

social screening

D)

social responsibility
Answer

52)

There is ________ to say that a company's socially responsible actions significantly hurt its long-term economic
performance.

52)

______
A)

not any evidence

 B)

a lot of evidence
C)

mounting evidence

D)

little evidence
Answer

53)

The belief that businesses should be responsible because such actions are right for their own sake is known as which
argument for social responsibility?

53)

______
A)

discouragement of further government regulation

B)

public expectation
C)

ethical obligation
D)

public image
Answer

54)

The belief that business leaders should not direct social policy because there is no direct line of social accountability to the
public is known as what argument against a firm being socially responsible?

54)

______
A)

too much power

B)
costs
C)

lack of accountability

D)

dilution of purpose
Answer

55)

The belief that businesses that help solve difficult social problems create a desirable community and attract and keep
skilled employees is known as which argument for social responsibility?

55)

______
A)

public image

B)

ethical obligation
C)

better environment

D)

possession of resources
Answer

56)

Which argument for social responsibility puts forth the belief that by becoming socially responsible businesses can expect
to have less government regulation?

56)

______
A)

stockholder interests
B)

public image
 C)

public expectations
D)

discouragement of further government regulation

Answer

57)

Which argument for social responsibility puts forth the belief that an imbalance between the large amount of power held
by firms and their responsibility is harmful to the public good?

57)

______
A)

ethical obligation

B)

balance of responsibility and power

C)

public expectation

D)

public image
Answer

58)

The belief that businesses have the financial, technical, and managerial resources to support needed public and charitable
projects is known as which argument?

58)

______
A)

possession of resources

B)

ethical obligations
 C)

public expectations

D)

public image
Answer

59)

The belief that businesses are being socially responsible when they attend only to economic interests is known as which
argument against a firm being socially responsible?

59)

______
A)

dilution of purpose

B)

too much power

C)

costs

D)

violation of profit maximization

Answer

60)

The belief that the costs of social activity are passed on as higher prices to consumers is known as which argument against
a firm being socially responsible?

60)

______
A)

costs

B)

violation of profit maximization

 C)

lack of skills

D)

dilution of purpose
Answer

61)

The recognition of the close link between an organization's decisions and activities and its impact on the natural
environment is referred to as ________.

61)

______
A)

shared corporate values

B)

social responsiveness
C)

the greening of management

D)

corporate social responsibility

Answer

62)

Which of the following is not an approach organizations can take with respect to environmental issues?

62)

______
A)

legal

B)

market
 C)

responsibility

D)

stakeholder
Answer

63)

The ________ approach to environmental issues is when organizations respond to environmental preferences of their
customers.

63)

______
A)

legal

B)

stakeholder

C)

responsibility

D)

market
Answer

64)

With the stakeholder approach of dealing with environmental issues, the organization chooses to respond to ________.

64)

______
A)

the demands made by governmental stakeholders

B)

multiple demands made by social activists

 C)

the demands made by the strongest stakeholders

D)

multiple demands made by stakeholders

Answer

65)

Which of the following approaches toward environmental issues exhibits the highest degree of environmental sensitivity
and is a good illustration of social responsibility?

65)

______
A)

activist approach

B)

stakeholder approach
C)

market approach

D)

legal approach
Answer

66)

Companies that work on green management and CSR are awarded by what well known program in the
Arab region?
66)

______
A)

CSR Summit Awards program

B)

Green management Awards program

C)
Global 100 list

D)

Environmental Awards program

Answer

67)

Which of the following is a basic definition of ethics?

67)

______
A)

moral guidelines for behavior

B)

Principles or beliefs that define right and wrong conduct

C)

rules for acknowledging the spirit of the law

D)

principles for legal and moral development

Answer

68)

Reasoning at the ________ level of moral development indicates that moral values reside in maintaining the conventional
order and the expectations of others.

68)

______
A)

arrival

B)

conventional
C)

preconventional
 D)

principled
Answer

69)

To shape employees' ethical behavior, managers should understand that ________.

69)

______
A)

ethical judgement is unrelated to a person's upbringing

B)

people typically use only one approach to ethical decision-making

C)

people's judgement about right and wrong differ

D)

all employees reach the highest stage in moral development

Answer

70)

A personality measure of a person's convictions is ________.

70)

______
A)

locus of control

B)

social desirability
C)

moral development

D)

ego strength
 Answer

71)

________ is a personality attribute that measures the degree to which people believe they control their own fate.

71)

______
A)

Ego strength

B)

Locus of control
C)

Social obligation

D)

Social responsibility
Answer

72)

A manager who believes that "she worked hard and met the productivity goals despite bad weather" is displaying what
individual characteristic?

72)

______
A)

Internal locus of control

B)

Strong self-image
C)

Low impression management

D)

High moral development

 Answer

73)

Which of the following organizational structural characteristics would most likely result in managerial ethical behavior?

73)

______
A)

Formal rules
B)

Performance appraisal systems focused on outcomes

C)

Mixed messages from authority figures

D)

Few job descriptions

Answer

74)

Which of the following is true concerning the impact of organizational culture on ethical behavior?

74)

______
A)

Conflict tolerance is related to unethical behavior.

B)

A strong culture will support high ethical standards.

C)

A culture that is high in control tends to encourage unethical behavior.

D)

Low conflict tolerance leads to ethical behavior.

Answer

75)
Issue intensity, as an issue that affects ethical behavior, is described as ________.

75)

______
A)

the cultural strength of the organization

B)

the level of control and influence one has over the event
C)

the characteristics of the ethical issue itself

D)

the organizational structure

Answer

76)

Which of the following is not one of the six determinants that are relevant in deciding issue intensity?

76)

______
A)

What is the length of time between the act in question and its expected consequences?
B)

What is the probability that your act will be discovered?

C)

How great a harm (or benefit) is done to victims (or beneficiaries) of the ethical act in question?
D)

How much consensus is there that the act is evil (or good)?
Answer

77)

________ is an approach to managing in which managers establish, promote, and practice what an organization stands for
and believes in.

77)

______
 A)

Cause-related marketing

B)

Belief management
C)

Ethical marketing

D)

Values-based management
Answer

78)

An organization's values reflect ________.

78)

______
A)

their profit goals

B)

what it stands for and what it believes in

C)

management

D)

the board of directors' values

Answer

79)

Values shared among the organizational members can serve as ________.

79)

______
A)
a guidepost for managerial decisions and actions
B)

a guidepost for managerial decisions to invest in new technology

C)

a reason to follow federal and state environmental laws

D)

a way to shape managerial decisions to invest in economic conditions

Answer

80)

Freedom of association and the effective recognition of the right to collective bargaining are principles for doing business
globally in the area of ________.

80)

______
A)

the environment

B)

human rights
C)

labor

D)

anticorruption
Answer

81)

Global organizations must ________ their ethical guidelines so that employees know what is expected of them while
working in a foreign location.

81)

______
A)

establish
 B)

broaden

C)

provide

D)

clarify
Answer

82)

________ is a document that outlines principles for doing business globally in the areas of human rights, labor, the
environment, and anticorruption.

82)

______
A)

The corruption perceptions index

B)

The Global Compact

C)

Global Ethics

D)

A code of ethics
Answer

83)

The Global Compact principle that businesses should undertake initiatives to promote greater environmental
responsibility, is a principle for doing business globally in the area of ________.

83)

______
A)
labor

B)

the environment
C)

anticorruption

D)

human rights
Answer

84)

Which of the following is not a way for management to reduce unethical behavior?

84)

______
A)

Monitor employee telephone calls

B)

Provide ethics training

C)

Select individuals with high ethical standards

D)

Establish codes of conduct

Answer

85)

A ________ is a formal statement of an organization's primary values and the ethical rules it expects its employees to
follow.

85)

______
A)

vision statement
 B)

mission statement
C)

statement of purpose

D)

code of ethics
Answer

86)

The primary debate about ethics training programs is whether ________.

86)

______
A)

ethics is what causes misconduct

B)

the programs give unethical individuals more ammunition

C)

the programs cover misconduct outside the workplace

D)

ethics can be taught

Answer

87)

Why should managers assure whistle blowers that they will face no personal or career risks?

87)

______
A)

Most do not want to lead by example.

B)

Many may be reluctant to raise ethical concerns or issues because of the perceived risks.
C)
Using the rewards system is often not enough.
D)

Some may not wish to push their values on to other employees.

Answer

88)

Many companies have ________ to encourage whistle blowers to come forward.

88)

______
A)

shared their values

B)

paid more attention to employees' behavior

C)

communicated the relevant laws on their websites

D)

set up toll-free ethics hotlines

Answer

89)

A ________ is an individual or organization who seeks out opportunities to improve society by using practical,
innovative, and sustainable approaches.

89)

______
A)

social entrepreneur

B)

whistle blower
C)

social impact manager

D)
business entrepreneur
Answer

90)

Muslims' religious requirement to give a portion of their wealth to the poor is called

90)

______
A)

Qard

B)

Zakat

C)

Charity

D)

Khidma
Answer

ENOC (Scenario)

ENOC, Emirates National Oil Company, launched a training program called Enoc Challenge III, aimed at providing
disadvantaged teenagers with an opportunity to attain professional skills that is essential when embarking on new
careers. ENOC will provide training apprenticeships at its various departments for 20 candidates.

91)

This initiative best comes under the category of ________.

91)

______
A)

social obligation

B)

social responsiveness
 C)

social responsibility

D)

societal welfare
Answer

Two Opposing Views of Social Responsibility (Scenario)

The board of directors at Acme Generating Corporation is meeting to consider the construction of a new electrical
generation facility somewhere along the coast. Director Adnan would like the facility to be a coal-burning plant located in
a remote area because the costs of this method of generating electricity are moderate and any ash from the smokestacks
would not affect the city. Director Wael wants a nuclear plant located near a major city since the city needs the electricity
the most, and not only is nuclear production the least-expensive generating method but it also utilizes renewable fuels.
Director Jabir wants a generating plant that uses combustible fuels collected from the city's garbage; moreover, he wants
the metals and glass sent to recycling and the food materials buried in the city landfill. By locating near the downtown
government area, steam could be used for heating the government buildings after it has passed through the generating
turbines, and the exhaust would be "scrubbed" to make it clean. He believes that this approach would provide the
electricity needed for the growing city and the heat for government buildings, and they would be recycling resources and
minimizing the impact on the city's landfill. The other directors have not offered any input to the discussion.

92)

Director Wael is following which of the social responsibility views?

92)

______
A)

classical view of social responsibility

B)

socioeconomic view of social responsibility

C)

social responsiveness
D)

social obligation
Answer

93)

Director Adnan is following which of the social responsibility views?

93)

______
A)

social responsiveness
B)

socioeconomic view of social responsibility

C)

classical view of social responsibility

D)

social obligation
Answer

94)

Director Jabir is being mostly ________.

94)

______
A)

classically social responsive

B)

socially obligated
C)

classically social responsible

D)

socially responsive
Answer

An Academic Question (Scenario)

As a university student, you wonder about some of the practices in the university and just how some of these practices
should be evaluated in reference to social issues.

95)
If your university were paying minimum wage when necessary and applying the minimum standard to laws, it would be
said to have fulfilled its ________.

95)

______
A)

social responsibility

B)

social obligation
C)

social responsiveness

D)

social expectation
Answer

96)

If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to
be ________.

96)

______
A)

socially image conscious

B)

socially responsive
C)

fulfilling its social obligation

D)

socially aware
Answer

97)
Which of the following is not a reason why it makes sense for your university to continue to be socially responsive?

97)

______
A)

more motivated workforce

B)

more dedicated workforce

C)

lower cost

D)

positive consumer image

Answer

98)

Your university has tried to promote the establishment of shared values so that all members will understand its beliefs.
The university has established ________ management.

98)

______
A)

socially respectable

B)

values-based
C)

social impact

D)

image
Answer

99)
If someone criticized your university for incurring the cost of being socially responsive, the university might point to a
series of studies that indicates that the relationship between corporate social involvement and economic performance is
________.

99)

______
A)

negative

B)

very negative

C)

neutral

D)

positive
Answer

The Environmental Study (Scenario)

You have just been challenged by your supervisor to study and report your findings on approaches that organizations use
when dealing with the environment. Your boss tells you to study the four major approaches, differentiate among them,
and report to him in a week.

100)

Under what approach do organizations exhibit little environmental sensitivity, obey rules and regulations willingly
without legal challenge, and even try to use these rules to their own advantage?

100)

_____
A)

activist approach

B)

stakeholder approach
C)

market approach

D)
legal approach
Answer

101)

What approach deals with an organization responding to the environment because of the preferences of their customers?

101)

_____
A)

market approach

B)

activist approach
C)

legal approach

D)

stakeholder approach
Answer

102)

Under what approach does the organization work to meet the environmental demands of multiple groups of people
including employees, suppliers, or the community?

102)

_____
A)

activist approach

B)

market approach
C)

legal approach

D)

stakeholder approach
 Answer

103)

Under what approach does the organization look for ways to respect and preserve the earth and its natural resources?

103)

_____
A)

legal approach

B)

stakeholder approach
C)

activist approach

D)

market approach
Answer

Moral Development (Scenario)

You have had serious ideas lately about stealing money from petty cash in order to get back on top of your back rent.
Upon reading Chapter 5 of the textbook, you learn there are levels of moral development, each composed of two stages.
You are ashamed of your thoughts and read more to see where you are in terms of your own moral development.

104)

At what level is a person's choice between right or wrong based on personal characteristics involved, such as physical
punishment, reward, or exchange of favors?

104)

_____
A)

conventional level

B)

principled level
C)
preconventional level

D)

value level
Answer

105)

At what level does ethical reasoning indicate that moral values reside in maintaining expected standards and living up to
the expectations of others?

105)

_____
A)

conventional level

B)

principled level
C)

value level

D)

preconventional level
Answer

106)

At what level do individuals make a clear effort to define moral principles apart from authority of the groups to which
they belong or society in general?

106)

_____
A)

preconventional level

B)

conventional level
C)
principled level

D)

value level
Answer

Summing Up Social Responsibility (Scenario)

Maher, director of research and development for National Products Company, has learned that a new material has been
developed in his department that appears as though it will work in several products already being manufactured by
National Products Company. He has discussed the potential savings with his two assistants, Sawsan and Mansur, and the
vice president of product development, Raed. Sawsan has stated her opposition to the use of the new product because its
durability and flame retardance have not completed testing and have not been certified by the company's third-party
testing laboratory. Mansur argues that the initial tests that their R&D department completed indicate minimal problems
with both durability and flame retardance. Raed states that in several meetings he has recently attended, the company
president had repeatedly emphasized the need to increase earnings per share. Raed tells Maher that a decision has to be
made within the week about the new products use by National Products Company.

107)

Mansur's support of using the new product is an indication that he probably ________.

107)

_____
A)

has a weak ego strength

B)

supports the greening of the organization's profits

C)

is using the socioeconomic view of social responsibility

D)

has a strong ego strength

Answer

108)

If Maher resists his impulse to okay the use of the product because of the need for increased earnings per share, though
the product has not been certified, he probably ________.

108)

_____
 A)

will lose Sawson as an employee because she will quit

B)

has an external locus of control

C)

will be demoted to a lower-paying job

D)

has a strong ego strength

Answer

109)

If Maher approves the use of the product because of perceived pressure for the need of increased earnings per share,
though it has not been certified, he probably ________.

109)

_____
A)

has an internal locus of control

B)

is using the socioeconomic view of social responsibility

C)

has a strong ego strength

D)

has an external locus of control

Answer

110)

Sawsan's opposition to the use of the new product is an indication that she probably ________.

110)

_____
A)

has an external locus of control

B)
has a weak ego strength
C)

is using the classical view of social responsibility

D)

has an internal locus of control

Answer

Ethics Training (Scenario)

You are an employee of a very large company, Corporate Company. Several employees routinely have lunch at a local
restaurant where most employees excessively waste company time before returning to work. In addition to this
inappropriate behavior, several male coworkers use impolite gestures against female co-workers. There have been many
complaints and the company has decided to use these issues as ethical training examples.

111)

Taken individually, specific instances of ethics training to reduce or eliminate unethical behaviors in an organization will
________.

111)

_____
A)

definitely have some impact

B)

work to completely eliminate the problems

C)

probably not have much impact

D)

significantly improve an organization's ethical climate

Answer

112)

How might managers have identified the ethically questionable applicants even before they became part of the
workforce?

112)

_____
A)

by putting pressure on employees to complete more work in less time

 B)

through interviews, tests, and background checks

C)

through communication
D)

by giving favored treatment to friends who apply

Answer

113)

The company brings in help from outside to evaluate the situation.The routine evaluations that are performed regularly
are called ________.

113)

_____
A)

informal behavior modification

B)

ethical training sessions

C)

independent social audits

D)

formal protective mechanisms

Answer

114)

An alternative for the organization to provide formal means that protect employees who face ethical dilemmas so that
they can do what is right without fear of reprimand would be ________.

114)

_____
A)

independent social audits

 B)

informal behavior modification

C)

formal protective mechanisms

D)

ethical training sessions

Answer

ESSAY. Write your answer in the space provided or on a separate sheet of paper.
115)

In a short essay, compare and contrast the classical and socioeconomic views of social responsibility.
Answer

The differences between these two perspectives are easier to understand if we think in terms of the people to whom
organizations are responsible. Classicists would say that stockholders or owners are the only legitimate concern. Others
would respond that managers are responsible to any group affected by the organization's decisions and actions. A stage 1
manager is following the classical view of social responsibility and obeys all laws and regulations while caring for
stockholders' interests. At stage 2, managers expand their responsibilities to another important stakeholder group
employees. Because they want to attract, keep, and motivate good employees, stage 2 managers improve working
conditions, expand employee rights, increase job security, and focus on human resource concerns.

116)

Compare and contrast the ideas of social obligation and social responsiveness.
Answer

Social obligation is the obligation of a business to meet its economic and legal responsibilities. The organization does only
what it is obligated to do and reflects the classical view of social responsibility. In contrast to social obligation, however,
both social responsibility and social responsiveness go beyond merely meeting basic economic and legal standards. Social
responsiveness refers to the capacity of a firm to adapt to changing social conditions. The idea of social responsiveness
stresses that managers make practical decisions about the societal actions in which they engage. A socially responsive
organization is guided by social norms and acts the way it does because of its desire to satisfy some popular social need.
The example the textbook gives is that managers at American Express Company identified three themescommunity
service, cultural heritage, and economic independenceto serve as guides for deciding which worldwide projects and
organizations to support. By making these choices, managers were "responding" to what they felt were important social
needs.

117)

In a short essay, describe how the relationship between social involvement and economic performance has been
evaluated. What conclusions can be drawn from their relationship?
Answer

To evaluate the relationship between social involvement and economic performance, studies have been performed and
socially responsible mutual stock funds have been gauged. Although the majority of studies showed a positive
relationship between social involvement and economic performance, no definite association has been found the studies
did not use standardized measures of social responsibility and economic performance. Standardized measurements for
these key management issues clearly need to be defined further before studies can have more conclusive results. Tracking
mutual stock funds that use social screening or apply social criteria to investment decisions may be a better way to
identify the relationship between social involvement and economic performance. For example, since, 2002, Morningstar
shows high ratings for a larger percentage of the social funds than for large company mutual funds. Overall, little
evidence shows that social actions are detrimental to long-term economic performance. Businesses should at least
consider being socially involved to avoid creating significant business risks.

118)

In a short essay, list and discuss five arguments in favor of business social responsibility and five arguments against it.
Answer

Arguments in favor of business social responsibility include

a. Public expectationspublic opinion now supports businesses pursuing economic and social goals.
b. Long-run profitssocially responsible companies tend to have more secure long-run profits.
c. Ethical obligationbusinesses should be socially responsible because responsible actions are the right thing to do.
d. Public imagebusinesses can create a favorable public image by pursuing social goals.
e. Better environmentbusiness involvement can help solve difficult social problems.
f. Discouragement of further governmental regulationby becoming socially responsible, businesses can expect less
government regulation.
g. Balance of responsibility and powerbusinesses have a lot of power and an equally large amount of responsibility is
needed to balance against that power.
h. Stockholder interestssocial responsibility will improve a business's stock price in the long run.
i. Possession of resourcesbusinesses have the resources to support public and charitable projects that need assistance.
j. Superiority of prevention over curesbusinesses should address social problems before they become serious and
costly to correct.

Arguments against business social responsibility include

a. Violation of profit maximizationbusiness is being socially responsible only when it pursues its economic interests.
b. Dilution of purposepursuing social goals dilutes business's primary purposeeconomic productivity.
c. Costsmany social responsibility actions do not cover their costs and someone must pay those costs.
d. Too much powerbusinesses have a lot of power already and if they pursue social goals they will have even more.
e. Lack of skillsbusiness leaders lack the necessary skills to address social issues.
f. Lack of accountabilitythere are no direct lines of accountability for social actions.

119)

In a short essay, explain the four approaches that organizations can take with respect to environmental issues.
Answer

The first approach simply is doing what is required legally the legal approach. Under this approach, organizations exhibit
little environmental sensitivity. They obey laws, rules, and regulations willingly and without legal challenge, and they
may even try to use the law to their own advantage, but that's the extent of their being green. This approach is a good
illustration of social obligation these organizations simply are following their legal obligations of pollution prevention
and environmental protection. As an organization becomes more aware of and sensitive to environmental issues, it may
adopt the market approach. In the market approach, organizations respond to the environmental preferences of their
customers. Whatever customers demand in terms of environmentally-friendly products will be what the organization
provides. Under the next approach, the stakeholder approach, the organization chooses to respond to multiple demands
made by stakeholders; The green organization will work to meet the environmental demands of groups such as
employees, suppliers, or the community. Both the market approach and the stakeholder approach are good illustrations
of social responsiveness. Finally, if an organization pursues an activist approach, it looks for ways to respect and preserve
the earth and its natural resources. The activist approach exhibits the highest degree of environmental sensitivity and is a
good illustration of social responsibility.

120)

In a short essay, identify and describe the three levels and six stages of moral development.
Answer

The three levels of moral development are preconventional, conventional, and principled. When an individual is at the
preconventional level, choices are made based on personal consequences involved. This level includes stage 1 following
rules to avoid punishment; and stage 2 following rules only when doing so is in the individual's immediate interest.
Ethical reasoning at the conventional level indicates that moral values reside in maintaining expected standards and
living up to the expectations of others. The third and fourth stages are in the conventional level. In stage 3, an individual
tries to live up to the expectations of people close to him or her. In stage 4, an individual fulfills obligations to which he or
she has agreed and is limited to obeying the rules. Neither authority nor society regulates the rules that individuals at the
principled level follow. Instead, they may challenge those rules or practices that violate their principles. The last two
stages, 5 and 6, are in the principled level. At stage 5, an individual values the rights of others and upholds absolute
values and rights over the majority's opinion. Finally, at stage 6, an individual follows his or her own ethical principles
regardless of the law.

121)

In a short essay, describe how values and the stage of moral development differ. Identify and differentiate between the
two personality variables that influence individuals' actions according to their beliefs about what is right or wrong.
Answer

Whereas the stage of moral development is a specific measurement of the effect of outside influences (e.g., the law and
rules of organizations) on individuals' independence (i.e., decision-making processes), values are broad and cover many
issues. Values are fundamental beliefs about what is right and wrong that individuals begin developing at a young age.
Influencing individuals' actions are ego strength and locus of control. Ego strength is a measure of individuals' beliefs,
while locus of control measures the degree to which individuals believe they have power over their fate. Individuals with
high ego strength are expected to follow their convictions and be more consistent in their moral judgments and actions
than those with low ego strength. Individuals with an internal locus of control, who believe that they control their own
destinies, are expected to take responsibility for their actions, use their beliefs to guide their behavior, and be more
consistent in their moral judgments and actions than those with an external locus of control, who believe that luck or
chance determines their fate.

122)

In a short essay, define values-based management and discuss the purposes of shared values.
Answer

"Values-based management" is an approach to managing in which managers establish, promote, and practice an
organization's shared values. An organization's values reflect what it stands for and what it believes in. The values that
organizational members share serve at least three main purposes. The first purpose of shared values is that they act as
guideposts for managerial decisions and actions. Another purpose of shared values is the impact they have on shaping
employee behavior and communicating what the organization expects of its members. Shared corporate values also
influence marketing efforts. Finally, shared values are a way to build team spirit in organizations. When employees
embrace the stated corporate values, they develop a deeper personal commitment to their work and feel obligated to take
responsibility for their actions. Because the shared values influence the way work is done, employees become more
enthusiastic about working together as a team to support values that they believe in.

123)

In a short essay, describe and discuss "wasta" in the Arab world, and whether or not it is unique to Arab
contexts.
Answer

The Arabic word wasta means intermediary. Wasta, as a social process, has played a significant role in many Arab societies
and has become deeply entrenched in Arab culture. Through wasta, people have traditionally bonded together, resolved
their conflicts, and built coalitions that were necessary for social harmony and survival. Yet wasta could sometimes give
the benefiting person a head start over others. In employment, wasta could mean getting employed ahead of equally or
even more qualified persons. In business transactions, wasta could also mean getting contracts
or sales that would otherwise not have materialized. In fact, some Arabs jokingly label wasta as "Vitamin W" because it
facilitates completion of paperwork, evasion of speeding tickets, admission to public university, attainment of
promotions, and so on. People in the Arab world are often socialized to accept the notion that lots of things cannot be
done without wasta.

It is fair to note, however, that wasta is not something unique to Arab contexts. It is found in various forms in different
parts of the world. In the West, for example, the label"networking"" is sometimes used, and similar practices are used in
China where strong connections are called Guanxi . But it needs to be acknowledged that such practices, whether they
happen in New York, Beijing, or Beirut, are often used by some to justify unethical behavior. Such occurrences should
accordingly be addressed at a societal and educational level in order to mitigate their negative impacts.

124)

Briefly list some of the drivers or choices that result in the adoption of CSR by companies in the Middle
East.
Answer

1. A desire to develop the investment climate (Turkey, Morocco, Egypt);

2. Intensity of rivalry and a desire for better efficiency and productivity (Jordan,
Turkey, Egypt);
3. A desire to emulate models by the International business environment (all countries);
4. International codes of conduct (Morocco, Turkey);
5. Governmental regulations (Turkey, Morocco, Palestine, Jordan);
6. Activism of civil society groups such as Transparency International and Greenpeace, either
directly or through local chapters (Turkey, Lebanon);
7. Awards and prizes (Morocco, Turkey).

1)

TRUE
2)

TRUE
3)

TRUE
 4)

FALSE
5)

FALSE
6)

FALSE
7)

TRUE
8)

TRUE
9)

FALSE
10)

TRUE
11)

TRUE
12)

FALSE
13)

TRUE
14)

TRUE
15)

FALSE
16)

FALSE
17)

TRUE
18)

FALSE
19)

FALSE
20)

TRUE
 21)

FALSE
22)

TRUE
23)

FALSE
24)

TRUE
25)

FALSE
26)

TRUE
27)

FALSE
28)

FALSE
29)

TRUE
30)

FALSE
31)

FALSE
32)

C
33)

B
34)

D
35)

C
36)

B
37)

C
 38)

A
39)

A
40)

A
41)

B
42)

D
43)

C
44)

A
45)

C
46)

A
47)

D
48)

B
49)

A
50)

A
51)

C
52)

A
53)

C
54)

C
 55)

C
56)

D
57)

B
58)

A
59)

D
60)

A
61)

C
62)

C
63)

D
64)

D
65)

A
66)

A
67)

B
68)

B
69)

C
70)

D
71)

B
 72)

A
73)

A
74)

B
75)

C
76)

B
77)

D
78)

B
79)

A
80)

C
81)

D
82)

B
83)

B
84)

A
85)

D
86)

D
87)

B
88)

D
 89)

A
90)

B
91)

B
92)

A
93)

B
94)

D
95)

B
96)

B
97)

C
98)

B
99)

D
100)

D
101)

A
102)

D
103)

C
104)

C
105)

A
106)

C
107)

A
108)

D
109)

D
110)

D
111)

C
112)

B
113)

C
114)

C
115)

The differences between these two perspectives are easier to understand if we think in terms of the people to whom
organizations are responsible. Classicists would say that stockholders or owners are the only legitimate concern. Others
would respond that managers are responsible to any group affected by the organization's decisions and actions. A stage 1
manager is following the classical view of social responsibility and obeys all laws and regulations while caring for
stockholders' interests. At stage 2, managers expand their responsibilities to another important stakeholder group
employees. Because they want to attract, keep, and motivate good employees, stage 2 managers improve working
conditions, expand employee rights, increase job security, and focus on human resource concerns.
116)

Social obligation is the obligation of a business to meet its economic and legal responsibilities. The organization does only
what it is obligated to do and reflects the classical view of social responsibility. In contrast to social obligation, however,
both social responsibility and social responsiveness go beyond merely meeting basic economic and legal standards. Social
responsiveness refers to the capacity of a firm to adapt to changing social conditions. The idea of social responsiveness
stresses that managers make practical decisions about the societal actions in which they engage. A socially responsive
organization is guided by social norms and acts the way it does because of its desire to satisfy some popular social need.
The example the textbook gives is that managers at American Express Company identified three themescommunity
service, cultural heritage, and economic independenceto serve as guides for deciding which worldwide projects and
organizations to support. By making these choices, managers were "responding" to what they felt were important social
needs.
117)

To evaluate the relationship between social involvement and economic performance, studies have been performed and
socially responsible mutual stock funds have been gauged. Although the majority of studies showed a positive
relationship between social involvement and economic performance, no definite association has been found the studies
did not use standardized measures of social responsibility and economic performance. Standardized measurements for
these key management issues clearly need to be defined further before studies can have more conclusive results. Tracking
mutual stock funds that use social screening or apply social criteria to investment decisions may be a better way to
identify the relationship between social involvement and economic performance. For example, since, 2002, Morningstar
shows high ratings for a larger percentage of the social funds than for large company mutual funds. Overall, little
evidence shows that social actions are detrimental to long-term economic performance. Businesses should at least
consider being socially involved to avoid creating significant business risks.
118)

Arguments in favor of business social responsibility include

a. Public expectationspublic opinion now supports businesses pursuing economic and social goals.
b. Long-run profitssocially responsible companies tend to have more secure long-run profits.
c. Ethical obligationbusinesses should be socially responsible because responsible actions are the right thing to do.
d. Public imagebusinesses can create a favorable public image by pursuing social goals.
e. Better environmentbusiness involvement can help solve difficult social problems.
f. Discouragement of further governmental regulationby becoming socially responsible, businesses can expect less
government regulation.
g. Balance of responsibility and powerbusinesses have a lot of power and an equally large amount of responsibility is
needed to balance against that power.
h. Stockholder interestssocial responsibility will improve a business's stock price in the long run.
i. Possession of resourcesbusinesses have the resources to support public and charitable projects that need assistance.
j. Superiority of prevention over curesbusinesses should address social problems before they become serious and
costly to correct.

Arguments against business social responsibility include

a. Violation of profit maximizationbusiness is being socially responsible only when it pursues its economic interests.
b. Dilution of purposepursuing social goals dilutes business's primary purposeeconomic productivity.
c. Costsmany social responsibility actions do not cover their costs and someone must pay those costs.
d. Too much powerbusinesses have a lot of power already and if they pursue social goals they will have even more.
e. Lack of skillsbusiness leaders lack the necessary skills to address social issues.
f. Lack of accountabilitythere are no direct lines of accountability for social actions.
119)

The first approach simply is doing what is required legally the legal approach. Under this approach, organizations exhibit
little environmental sensitivity. They obey laws, rules, and regulations willingly and without legal challenge, and they
may even try to use the law to their own advantage, but that's the extent of their being green. This approach is a good
illustration of social obligation these organizations simply are following their legal obligations of pollution prevention
and environmental protection. As an organization becomes more aware of and sensitive to environmental issues, it may
adopt the market approach. In the market approach, organizations respond to the environmental preferences of their
customers. Whatever customers demand in terms of environmentally-friendly products will be what the organization
provides. Under the next approach, the stakeholder approach, the organization chooses to respond to multiple demands
made by stakeholders; The green organization will work to meet the environmental demands of groups such as
employees, suppliers, or the community. Both the market approach and the stakeholder approach are good illustrations
of social responsiveness. Finally, if an organization pursues an activist approach, it looks for ways to respect and preserve
the earth and its natural resources. The activist approach exhibits the highest degree of environmental sensitivity and is a
good illustration of social responsibility.
120)

The three levels of moral development are preconventional, conventional, and principled. When an individual is at the
preconventional level, choices are made based on personal consequences involved. This level includes stage 1 following
rules to avoid punishment; and stage 2 following rules only when doing so is in the individual's immediate interest.
Ethical reasoning at the conventional level indicates that moral values reside in maintaining expected standards and
living up to the expectations of others. The third and fourth stages are in the conventional level. In stage 3, an individual
tries to live up to the expectations of people close to him or her. In stage 4, an individual fulfills obligations to which he or
she has agreed and is limited to obeying the rules. Neither authority nor society regulates the rules that individuals at the
principled level follow. Instead, they may challenge those rules or practices that violate their principles. The last two
stages, 5 and 6, are in the principled level. At stage 5, an individual values the rights of others and upholds absolute
values and rights over the majority's opinion. Finally, at stage 6, an individual follows his or her own ethical principles
regardless of the law.
121)

Whereas the stage of moral development is a specific measurement of the effect of outside influences (e.g., the law and
rules of organizations) on individuals' independence (i.e., decision-making processes), values are broad and cover many
issues. Values are fundamental beliefs about what is right and wrong that individuals begin developing at a young age.
Influencing individuals' actions are ego strength and locus of control. Ego strength is a measure of individuals' beliefs,
while locus of control measures the degree to which individuals believe they have power over their fate. Individuals with
high ego strength are expected to follow their convictions and be more consistent in their moral judgments and actions
than those with low ego strength. Individuals with an internal locus of control, who believe that they control their own
destinies, are expected to take responsibility for their actions, use their beliefs to guide their behavior, and be more
consistent in their moral judgments and actions than those with an external locus of control, who believe that luck or
chance determines their fate.
122)

"Values-based management" is an approach to managing in which managers establish, promote, and practice an
organization's shared values. An organization's values reflect what it stands for and what it believes in. The values that
organizational members share serve at least three main purposes. The first purpose of shared values is that they act as
guideposts for managerial decisions and actions. Another purpose of shared values is the impact they have on shaping
employee behavior and communicating what the organization expects of its members. Shared corporate values also
influence marketing efforts. Finally, shared values are a way to build team spirit in organizations. When employees
embrace the stated corporate values, they develop a deeper personal commitment to their work and feel obligated to take
responsibility for their actions. Because the shared values influence the way work is done, employees become more
enthusiastic about working together as a team to support values that they believe in.
123)

The Arabic word wasta means intermediary. Wasta, as a social process, has played a significant role in many Arab societies
and has become deeply entrenched in Arab culture. Through wasta, people have traditionally bonded together, resolved
their conflicts, and built coalitions that were necessary for social harmony and survival. Yet wasta could sometimes give
the benefiting person a head start over others. In employment, wasta could mean getting employed ahead of equally or
even more qualified persons. In business transactions, wasta could also mean getting contracts
or sales that would otherwise not have materialized. In fact, some Arabs jokingly label wasta as "Vitamin W" because it
facilitates completion of paperwork, evasion of speeding tickets, admission to public university, attainment of
promotions, and so on. People in the Arab world are often socialized to accept the notion that lots of things cannot be
done without wasta.

It is fair to note, however, that wasta is not something unique to Arab contexts. It is found in various forms in different
parts of the world. In the West, for example, the label"networking"" is sometimes used, and similar practices are used in
China where strong connections are called Guanxi . But it needs to be acknowledged that such practices, whether they
happen in New York, Beijing, or Beirut, are often used by some to justify unethical behavior. Such occurrences should
accordingly be addressed at a societal and educational level in order to mitigate their negative impacts.
124)

1. A desire to develop the investment climate (Turkey, Morocco, Egypt);

2. Intensity of rivalry and a desire for better efficiency and productivity (Jordan,
Turkey, Egypt);
3. A desire to emulate models by the International business environment (all countries);
4. International codes of conduct (Morocco, Turkey);
5. Governmental regulations (Turkey, Morocco, Palestine, Jordan);
6. Activism of civil society groups such as Transparency International and Greenpeace, either
directly or through local chapters (Turkey, Lebanon);
7. Awards and prizes (Morocco, Turkey).