Unit:

Office Solutions Development

Assignment title:
The Dental Centre
December 2017

Important notes
Please refer to the Assignment Presentation Requirements for advice on how
to set out your assignment. These can be found on the NCC Education
website. Click on Policies & Advice on the main menu and then click on
Student Support.
You must read the NCC Education documents What is Academic
Misconduct? Guidance for Candidates and Avoiding Plagiarism and
Collusion: Guidance for Candidates and ensure that you acknowledge all the
sources that you use in your work. These documents are available on the
NCC Education website. Click on Policies & Advice on the main menu and
then click on Student Support.
You must complete the Statement and Confirmation of Own Work. The form
is available on the NCC Education website. Click on Policies & Advice on
the main menu and then click on Student Support.
Please make a note of the recommended word count. You could lose marks
if you write 10% more or less than this.
You must submit a paper copy and digital copy (on disk or similarly
acceptable medium). Media containing viruses, or media that cannot be run
directly, will result in a fail grade being awarded for this assessment.
All electronic media will be checked for plagiarism.
Introduction
The Dental Centre is a very busy dental clinic in the centre of Manchester, UK. It is
currently recruiting dental and administrative staff as the number of patients who attend
the clinic has increased in the last six months.

The increase in patient numbers has led to a growth in processing and administrative
tasks such as:

Storage of patients data.

Processing patient data.
Processing patients payments.
Issuing invoices.
Processing appointments and cancellations.
Processing dental prescriptions.
Processing supplier data.
Processing payments to suppliers.
Producing letters and emails to patients.
Storage of staff details.
Processing staff data.
Processing staff wages.
Producing staff training materials.

Stock control is also undertaken, for example, the updating of stock details and ordering
dental equipment and medication from suppliers.

You are required to produce a report for the dental clinics managers that describes and
explains various aspects of application software.

Task 1 Application software and business processes (25 Marks)

If the number of patients and extra staff is increased, The Dental Centre will require robust
and reliable application software. The managers of the clinic also want to offer training to
dental students as part of their studies and appropriate software will be required for some
of this training.

You are required to complete the following tasks.

Explain the assistance that database management software will offer the clinic. You
should support your answer with SEVEN (7) points.
Discuss how simulation software could be used to assist the work of the clinic. Your
answer should be supported by NINE (9) points.
Describe the role of management information software in the day-to-day work of
The Dental Centre. Support your answer with NINE (9) points.

This task requires 500 words.

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Task 2 End-user development (25 Marks)
The administrative staff at the clinic have been asked to develop aspects of the application
software that they use. You have been asked to support them with their work. You are
requested to undertake the following tasks:

Justify the purpose of incorporating sound when developing features and functions
of application software. You should make reference to SEVEN (7) purposes in your
answer.
Describe NINE (9) measures that users can refer to when evaluating the user-
friendliness of the application software that they develop.
Recommend criteria that should be listed on a checklist the users can refer to when
developing application software. You should support your answer with NINE (9)
points.

This task requires 500 words.

Task 3 Advanced features and functions of Microsoft Word

(25 Marks)

a) You are asked to word process the following letter. You should ensure that you set
up the mail merge feature.

(Patients address) (This needs to be set up for mail merge)

(Patients telephone number) (This needs to be set up for mail merge)

(Patients email address) (This needs to be set up for mail merge)

(Patients Ref. No.) (This needs to be set up for the mail merge)

(Date) (This needs to be set up for the mail merge)

Dear (Patients name) (This needs to be set up for the mail merge)

We are delighted to inform you that we have six new members of staff joining the
dental surgery next month four dentists and two receptionists. We hope that this
will offer you an improved service.

From next week, the clinic will be open seven days a week between 08:00 and
18:00.

Please contact us by telephone, email or visit our website if you would like to make
an appointment - we look forward to seeing you.

Yours sincerely
(Insert a name) Senior Clinic Manager

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 You must create the names and addresses of THREE (3) patients.

You must link each of the patients details to the letter.

You must link the current date to the letter.

Produce THREE (3) copies of the letter to be sent to be sent to each of the THREE
(3) patients.

To complete this task you should submit an Excel document that contains the
information for the mail merge as well as copies of the THREE (3) letters created by
the mail merge.

Save THREE (3) copies of the letter for THREE (3) different recipients using the
following format.

OSD_Assessment_Q3a_Name_StudentNumber_Date_1
OSD_Assessment_Q3a_Name_StudentNumber_Date_2
OSD_Assessment_Q3a_Name_StudentNumber_Date_3 (13 Marks)

b) To enhance the automation of a word processed document, produce a macro that

can be used to insert page numbers into the footer of a word processed document.

(i) Create a macro that inserts page numbers into the footer of a word
processed document. Assign your macro to a toolbar button.

(ii) Demonstrate that your macro works by opening a new document and
running the macro via the toolbar button that has been assigned to it.

(iii) Word process a list of the steps that you have taken to create your macro.

Save your work in the following format:

OSD_Assignment_Q3 b)_YourName_StudentNumber_Date (12 Marks)

Task 4 Advanced features and functions of Microsoft Excel

(25 Marks)

a) The managers at The Dental Centre have requested that you develop an interactive
form for administrative staff to use when processing data on suppliers. Using
spreadsheet software, produce an interactive form that will prompt staff to enter the
following data:

Name.
Dental Suppliers Reference Number.
Date.

Save your work in the following format:

OSD_Assignment_Q4 a)_YourName_StudentNumber_Date (12 Marks)

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b) The managers want you to enhance the interactive form that you produced for
Task 4(a). Edit the macro so that the following actions occur:

(i) After a date is entered, a message box is displayed that displays the
following question:

Do you have the invoice reference number ready?

(ii) Underneath the message in the message box in Task 4(b) (i), should be
THREE (3) buttons to choose from:

The first button should be labelled Yes

The second button should be labelled No
The third button should be labelled Cancel

(iii) If the Cancel button is selected, another message box is displayed that
displays the question:

Are you sure that you want to cancel this task?

(iv) Underneath the question in the message box in Task 4(b) (iii) there should
be two buttons, Yes and No.

Save your work in the following format:

OSD_Assignment_Q4 b)_YourName_StudentNumber_Date (13 Marks)

Guidance
Consult with your tutor if you are uncertain about any aspect of this assignment.

Submission requirements
For Task One you must produce a FIVE HUNDRED (500) word report for the Management
Team at The Dental Centre

For Task Two you must produce a FIVE HUNDRED (500) word report for the Management
Team at The Dental Centre

For Task 3 (a) you must produce THREE (3) mail merge letters.

For Task 3 (b) you must create a macro that inserts page numbers into the footer of a
word processed document.

Tasks 4 (a) and 4 (b) must consist of a functional interactive form which satisfies the
requirements stated in each task.

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Candidate checklist
Please use the following checklist to ensure that your work is ready for submission.

Have you read the NCC Education documents What is Academic

Misconduct? Guidance for Candidates and Avoiding Plagiarism and
Collusion: Guidance for Candidates and ensured that you have
acknowledged all the sources that you have used in your work?
Have you completed the Statement and Confirmation of Own Work
form and attached it to your assignment? You must do this.
Have you ensured that your work has not gone over or under the
recommended word count by more than 10%?
Have you ensured that your work does not contain viruses and can
be run directly?

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