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Examination Services Refund, Transfer and Registration Policy

This document outlines the refund, transfer, and registration policies for various exams administered by the British Council including IELTS, CIE, CIPS, and CIM. For IELTS and most other exams, candidates can receive a partial refund by cancelling over 5 weeks before the exam date and paying a 25% fee, or by withdrawing due to medical issues, bereavement, or hardship. No refunds are given for CIPS or CIM exams or for incorrect exam choices. All refund requests require documentation and are subject to a 25% administration fee.

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Otunba Olakunle Sunday Ajayi
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96 views2 pages

Examination Services Refund, Transfer and Registration Policy

This document outlines the refund, transfer, and registration policies for various exams administered by the British Council including IELTS, CIE, CIPS, and CIM. For IELTS and most other exams, candidates can receive a partial refund by cancelling over 5 weeks before the exam date and paying a 25% fee, or by withdrawing due to medical issues, bereavement, or hardship. No refunds are given for CIPS or CIM exams or for incorrect exam choices. All refund requests require documentation and are subject to a 25% administration fee.

Uploaded by

Otunba Olakunle Sunday Ajayi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Examination Services Refund,

Transfer and Registration Policy

Effective 16 October 2012


IELTS

1. Candidates can request a cancellation of their registration more than 5 weeks before the test date. This will
incur a 25% administration fee.

2. No refund is given for cancellations made within 5 weeks of the test date, unless you are unable to attend the
test on the following grounds:

Medical hospital admission or serious injury


Loss or bereavement death of parents, guardian, brother/sister or child
Hardship/trauma victim of crime, victim of traffic accident
Military or youth service.

3. No refunds are given on study packs.

4. Applications for transfer of test date must be made 5 weeks before the original test date. A 25% administration
fee will be applied.

CIE

Entry fees will be refunded less a 25% administration fee if the British Council is notified of the withdrawal of a
student before the published entry closing date.
We will consider requests, in writing, for refunds of entry fees on medical grounds, bereavement or
hardship/trauma after the published entry closing date - such requests would be considered on a case-by-case
basis on receipt of relevant information.
The application must be submitted in writing and be accompanied (where it is medical) by a statement from a
medical practitioner confirming that the student was unable to sit the examination. The British Council will not
refund entry fees under any other circumstances.

CIPS and CIM fees

No refunds given on CIPS and CIM fees. All requests have to be made to the professional board directly.

All other exams (except IELTS, CIPS and CIM)

1. We will only consider applications for refunds, if you are unable to attend the examination on the following
grounds:

Medical hospital admission or serious injury


Loss or bereavement death of parents, guardian, brother/sister or child
Hardship/trauma victim of crime, victim of traffic accident
Military or youth service.

2. Refunds will not be issued for incorrect choice of examination or subject choice.

3. Applications for cancellations and transfers must be made 28 days before the exam date. Applications made
after this time will not be considered.

4. All applications attract an administration fee of 25% of the exam fee paid.

5. Documentary evidence must be provided.

How to apply for a refund

The following documentation needs to be submitted to enable us to process your refund:

A refund application form (available from the British Council or downloadable from our website)
The original bank deposit slip, receipt or a print out of the online bank transfer details.
A copy of your photo identity document
Documentation supporting your grounds for refund (medical certificate, death certificate, police report,
transfer papers etc.)
The United Kingdoms international organisation for cultural relations and educational opportunities. A registered charity: 209131 (England and Wales) SC037733 (Scotland).
How we Issue Refunds

Refund applications take 10 working days to process, we will contact you to notify of the outcome of your
application.
Refunds shall be issued by cheque or bank transfer.
Refunds shall not be issued to third parties unless the candidate authorises us to do so in writing.

Confirmation of Test/Exam Registration

You must make payment to us within 5 working days of making your test or examination registration. Failure to do
so will result in your booking being cancelled.

Should you have any queries about this policy, please contact [email protected]

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