INTRODUCING SKYPE FOR BUSINESS:

HOW TO PLAN AND PREPARE

ABOUT PERFICIENT
Perficient is a leading information
technology consulting firm serving clients
throughout North America.

We help clients implement business-driven

technology solutions that integrate business
processes, improve worker productivity, increase
customer loyalty and create a more agile enterprise
to better respond to new business opportunities.

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PERFICIENT PROFILE
Founded in 1997
Public, NASDAQ: PRFT
2014 revenue $456.7 million
Major market locations:
Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chicago,
Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston,
Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City,
Northern California, Oxford (UK), Southern California, St. Louis,
Toronto

Global delivery centers in China and India

>2,600 colleagues
Dedicated solution practices
~90% repeat business rate
Alliance partnerships with major technology vendors
Multiple vendor/industry technology and growth awards

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 OUR SOLUTIONS PORTFOLIO
PORTAL INTEGRATION CUSTOMER EXPERIENCE
INDUSTRIES Portal Frameworks Integration Frameworks Customer 360
Search Cloud Architecture Multi Channel Enablement
Healthcare Security Reference Architecture Relationship Management
Financial Services Web Analytics Application Integration Social Engagement
Web Content Management Enterprise Application Commerce
Life Sciences Social & Collaboration Integration Marketing Strategy Implementation
Mobility Service Oriented Architecture Order Management
Consumer Markets Experience Design Supply Chain Management
Process & Content Integration
Automotive & Transportation Business Process Management Service & Support
Complex Event Processing Managed Hosting
High Tech BUSINESS OPERATIONS Rules Engines Sales & Service Support
Corporate Performance Customer Service, Sales Force
Telecom Management DATA & CONTENT Automation
Energy & Utilities Budgeting, Forecasting & Business Analytics Experience Design
Planning Business Intelligence Strategic Roadmaps & Envision
Manufacturing Business Analysis & Predictive Predictive Analytics Workshops
Media & Entertainment Analytics Reporting User Research & Metrics Analysis
Enterprise Business Solutions Structured Data Management Creative & Interaction Design
Oracle EBS Data Integration, Quality & Custom & Responsive UI
Vertex Tax Solutions Governance Development
Human Resource Solutions Enterprise Data Warehouse Digital Marketing
Employee Portals Master Data Management Search Engine Marketing
Human Resource Management Product & Information Online Advertising
Talent Management Management Content Strategy
Enterprise Social Platforms Unstructured Data Management Conversion Optimization
Social Strategy Big Data Management Consulting
Skype for Business Unified Content Intelligence
Communications Content Management
Office 365 Enterprise Search
Management Consulting

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Perficient & Microsoft
A rich relationship that has made us Microsofts
Premier Cloud Partner, Nationwide
Perficient has consistently been recognized by
Microsoft as one of the software giants most
valuable partners and especially in regards to
the cloud.

With nationally-known experts on the Office 365,

Azure and Yammer platforms as well as a deep
and rich history in SharePoint, Lync, and
Exchange we are well positioned to partner with
you as you transform your business.

www.perficient.com/microsoft

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 OUR SPEAKER

Nick Elniff, Senior Technical Consultant, Perficient

Microsoft Certified Solutions Expert in Communications
Works in Perficients unified communications practice to assist
customers in the Microsoft Lync / Skype for Business space
Close to a decade of experience with Microsoft communication
technologies in a variety of industries

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 AGENDA
Lync to Skype For Business Rebranding
Skype For Business Client
Skype For Business Server 2015
Skype For Business Online
Skype For Business Hybrid
New Devices
Skype For Business Client Awareness and Readiness Resources

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MICROSOFT SERVER COMMUNICATIONS BRAND

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 MICROSOFT PUBLIC COMMUNICATIONS BRAND
MSN Messenger (1999-2005)
Windows Live Messenger (2005-2012)
Skype (2012 - Present)

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 MICROSOFT ACQUISITION
Microsoft acquires Skype in 2011 for $8.5 billion
Lync product team merges with Skype product team

Skype user base

300+ million users per month
300 billion minutes of video per year

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 MODERNTransition
WORKPLACE Slide?
Work is what you do, its not where you go.

Now we are focused on the mobile experience of the user because the
user is mobile. Im sorry, the phone is not mobile. If you dont believe me,
one day leave your phone on the desk and walk away and see if it moves
anywhere.
- Gurdeep Singh Pall
VP, Skype for Business

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 UNIVERSAL COMMUNICATIONS
Familiar client interface whether at work or at home

Communication is at the heart of productivity

Half of all Skype calls use video
55% of all communication is body language
Emphasis on video
Focusing on mobile experience

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 SKYPE FOR BUSINESS CLIENTS
New desktop client interface Skype-inspired
Desktop client (now available as an update to the Lync 2013 client April
2015 update)
New mobile client coming in 2015
Windows Phone Jun 2015
Android / iPhone late 2015
New Mac client coming in late 2015 (applause)

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CLIENT INTERFACE COMPARISON

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CLIENT INTERFACE COMPARISON

Skype Audio Call

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CLIENT INTERFACE COMPARISON

Skype for
Business
Audio Call

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SKYPE FOR BUSINESS
CLIENT FEATURES
Other than the interface, whats new?
Skype Directory Search
Call Monitor
Quick access to call controls
Rate My Call
Emoticons (by popular demand)

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SKYPE DIRECTORY SEARCH

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 CALL MONITOR
Video Call

Audio Call

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CALL CONTROLS

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RATE MY CALL
Gives users the ability to give
personal feedback on their call
experience

Helps IT admins analyze user

experiences and help identify
issues or trends

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EMOTICONS

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 SKYPE FOR BUSINESS SERVER 2015
Publicly released to MSDN and Volume
Licensing in May 2015
Code and core architecture is still Lync
Enterprise-level compliance, security and
control
Think more along the lines of Lync Server
2013-Release 2

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SKYPE FOR BUSINESS
SERVER 2015
Whats new?
In-place upgrades (no need to purchase
hardware to upgrade versions)
Video Interoperability Server
Cisco video equipment integration
Rate My Call feature
Call quality data collection and
analysis
Client interface (Skype inspired)
Call Via Work

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IN-PLACE UPGRADE

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VIDEO INTEROPERABLITY
SERVER (VIS)
Models supported Cisco/Tandberg
Cisco C40
Cisco C60
Cisco C90
Cisco MX200
Cisco MX300
Cisco DX80
Cisco EX60
Cisco EX90
Cisco SX20

Cisco Unified Communications Manager version 10.5

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 VIS PEER-TO-PEER CALL
Media Stream

SIP Signaling

S4B S4B
Front End Server VIS Server

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 VIS CONFERENCE CALL
Media Stream

SIP Signaling

S4B S4B
Front End Server VIS Server

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 SKYPE FOR BUSINESS ONLINE SERVICES
Lync Online changing to Office 365 to see frequent Ability to broadcast
Skype For Business Online updates & new features meetings
Tenant migrations started in Enterprise Voice Up to 10,000 participants
April 2015 Native PSTN Conferencing Azure Media Services
Azure ExpressRoute

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AZURE EXPRESSROUTE FOR OFFICE 365
Establishes a private direct
connection to Office 365

Network performance on par with

your own on-premises
environments

Skype4B real-time audio, video,

and application sharing traffic to
benefit from having a dedicated
connection

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 BROADCAST MEETINGS
No extra hardware or server/s required
Online service offering
Azure Media Services
Used for broadcasting the Ignite 2015 Keynote
NBC Streamed the 2014 Olympics
Attendees can use DVR controls to pause, rewind, or restart the
live stream

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BROADCAST MEETINGS ARCHITECTURE

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 ONLINE FEATURE TIMELINE
Skype4B Mobile
App for Windows
Phone

Early June

Jan
2015 May Jun Jul Aug Sep Oct Nov Dec
2016 2016

Skype4B Online Enterprise Voice Summer 2015

Technical Preview
Skype4B Online Enterprise Voice General Second Half of 2015
Availability to North America
Azure ExressRoute for Office 365 3rd Quarter - 2015

Broadcast Meetings Second Half of 2015

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 SKYPE FOR BUSINESS HYBRID
What is hybrid? (or Split Domain configuration)
Allows Skype for Business on premises and online environments to
operate together
Can move users between on premises and online
Why hybrid?
Hybrid configurations are the same as in Lync 2013
Feature gaps between on premises and online are narrowing

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 HYBRID: ARCHITECTURE
Office 365 Tenant
Corporate
DMZ LAN

Office 365 Hybrid

Shared SIP Domain
Frond End Server

Edge Server

On-Prem User On-Prem User

[email protected] [email protected]

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 HYBRID: USER MIGRATION
Office 365 Tenant
Corporate
DMZ LAN

Office 365 Hybrid

Shared SIP Domain
Frond End Server

Online User Edge Server

[email protected]

On-Prem User On-Prem User

[email protected] [email protected]

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 HYBRID: SPLIT USERS
Office 365 Tenant
Corporate
DMZ LAN

Office 365 Hybrid

Shared SIP Domain
Frond End Server

Edge Server
Online User
[email protected]

On-Prem User
[email protected]

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 NEW DEVICES
Microsoft Surface Hub (later this year)
Skype Room Systems
Crestron, Polycom and Smart
Polycom Roundtable 100

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MICROSOFT SURFACE HUB

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SKYPE ROOM SYSTEM

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POLYCOM ROUNDTABLE 100

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CLIENT AWARENESS &
EDUCATION
Key for successful user adoption and limits
burden on IT help desk.
Email announcements / guides
Posters / fliers
How-to videos
Intranet web sites
Lunch-and-learn sessions
Seminar/in-service sessions
Guided demonstrations

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 PREPARING FOR SKYPE FOR BUSINESS
Client awareness and readiness resources
Templates provided
Email
How-to videos
HTML for intranet sites
Posters/Fliers
Handouts

Download is available https://www.microsoft.com/en-us/download/details.aspx?id=46369

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TEMPLATE EXAMPLES

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 ROLLOUT AND ADOPTION SUCCESS KIT (RASK)
Focuses on organizational readiness, change management and user
experience aspects of your rollout.
1. Project Scope
2. Proof of Concept
3. Pilot
4. Enterprise Rollout
5. Run State
Download is available https://technet.microsoft.com/en-us/office/dn788779.aspx

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 FOLLOW US ONLINE
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Proven Practices for Office 365 Reimagine Your Business in a Connect with us:
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