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Itil Foundation Training Certification: What You Will Learn

Trusted Education Provider of Choice for 400,000+ Professionals Worldwide provides a 2-day ITIL Foundation certification training course. The course provides comprehensive training to prepare students for the ITIL exam and enables students to understand ITIL processes and techniques. Taught through classroom delivery, the course covers ITIL service lifecycle approaches and processes including service strategy, design, transition, operation, and continual service improvement. Upon completing the course, students will be prepared to take the ITIL certification exam which is included in the course cost.

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231 views2 pages

Itil Foundation Training Certification: What You Will Learn

Trusted Education Provider of Choice for 400,000+ Professionals Worldwide provides a 2-day ITIL Foundation certification training course. The course provides comprehensive training to prepare students for the ITIL exam and enables students to understand ITIL processes and techniques. Taught through classroom delivery, the course covers ITIL service lifecycle approaches and processes including service strategy, design, transition, operation, and continual service improvement. Upon completing the course, students will be prepared to take the ITIL certification exam which is included in the course cost.

Uploaded by

tapera_mangezi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Trusted Education Provider of Choice

for 400,000+ Professionals Worldwide!

ITIL Foundation Training Delivery Method: Classroom

Certification Duration: 2 Days

What you will learn Audience Profile


ITIL certications are recognized internationally across industries and
regardless of the size of the organization. The ITIL qualication is owned This course is designed for IT
by carries the prestige of the British Home Office. This two-day Professionals, IT Support Staff,
intensive course provides delegates with comprehensive training to project managers, project
prepare them for the ITIL examination (based on The ITIL Foundation management consultants and
Certificate in IT Service Management Syllabus, latest edition). aspiring project managers. It is also
relevant to other key sta involved
It will enable delegates to: in the design, development and
Understand all the elements of the ITIL syllabus delivery of services.
Understand the specic examination language This course is for any proactive IT
Learn strategies and techniques for mastering the examination professional willing to stand out
from his or her peers by upgrading
Students will learn how to: skills and credentials, and gaining
Explain the context of IT Service Management knowledge of best practices in
Plan improvements Service Management.
Execute improvement plans and strategy Any prior IT experience will be
Demonstrate the use of various ITIL techniques and processes helpful.
Dene a new service and its use throughout the Service Lifecycle
Design services management processes, matrices and organizational
governance
Understand the value of communication, documentation and Prerequisites
automation
Understand the examination guidelines Ideally delegates will have some
Please note that the cost of the ITIL exam is included with this course. experience working in an ITSM
Our Back office support team will be able to assist you should you environment and have a basic
have any questions. understanding of ITSM issues,
although no prior IT experience is
Examination Guidelines required by the Official ITIL
Accreditor.
Examination structure: questions from all chapters, testing both
understanding as well as memory Delegates will be provided with
pre-course reading material by
Question structure: multiple choice email on receipt of payment prior
Extensive examination practice and feedback is included in the to attending the course. Student
workshop. success in this intensive 2-day
course will be enhanced by paying
Participants will be requested to take the ITIL examination at around close attention to the pre-reading
4:00 p.m. on the nal day of the course. The examination consists of: materials.
40 compulsory questions; No negative marking
One hour

410 N, 44th Street, suite 240, Phoenix, AZ 85008


T: 480-882-0706 I E: [email protected] I www.myitstudy.com
Trusted Education Provider of Choice
for 400,000+ Professionals Worldwide!

ITIL Foundation Training Delivery Method: Classroom

Certification Duration: 2 Days

Course Outline
Introduction Service Strategy
1. Introduction/Housekeeping 1. Purpose, goal, objectives and scope
2. Introduction to key ITIL concepts 2. Value Creation through Services
3. IT as a Service 3. Assets Resources and Capabilities
4. Introduction to processes and 4. Service Strategy Main activities
process management 5. Service Strategy processes
5. The Service Lifecycle approach 6. Service Portfolio Management
7. Demand Management
Service Design 8. Financial Management
1. Purpose, goal, objectives and scope
2. Service Design processes Service Operations
3. The 4 Ps 1. Purpose, goal, objectives and scope
4. Service Design aspects 2. Service Operation definitions
5. Service Catalogue Management 3. The Service Desk
6. Service Level Management 4. Technical Management
7. Capacity Management 5. Application Management
8. Availability Management 6. IT Operations Management
9. IT Service Continuity Management 7. Service Operations processes
10. Service Portfolio 8. Event Management
11. Information Security Management 9. Request Fulfilment
Supplier management 10. Problem Management
11. Access Management
Service Transition
1. Purpose, goal, objectives and scope Continual Service Improvement
2. Service Transition value to the business 1. Purpose, goal, objectives and scope
3. Technology and architecture in Service Transition 2. Models and Processes
4. Service Transition Processes 3. The Deming Cycle
5. Change Management 4. Measurement and metrics
6. Service Asset and Configuration Management 5. The Seven-Step Improvement Process
7. Release and Deployment Management 6. Continual Service Improvement activities
8. Knowledge Management 7. Risk Management
8. Continual Service Improvement interfaces
9. Interface with Service Level Management

Case Studies and Practice Test

410 N, 44th Street, suite 240, Phoenix, AZ 85008


T: 480-882-0706 I E: [email protected] I www.myitstudy.com

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