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Assignment 3.2 Scheduling An Appointment

Julia calls to schedule an appointment with Dr. Veen due to headaches, nausea, and blurry vision over the past few days. The receptionist checks Julia's insurance and available appointment times, offering Thursday at 9am or Friday at 8:45am since the doctor is not available on Saturdays. Julia selects Thursday at 9am.

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Edna Martinez
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4 views

Assignment 3.2 Scheduling An Appointment

Julia calls to schedule an appointment with Dr. Veen due to headaches, nausea, and blurry vision over the past few days. The receptionist checks Julia's insurance and available appointment times, offering Thursday at 9am or Friday at 8:45am since the doctor is not available on Saturdays. Julia selects Thursday at 9am.

Uploaded by

Edna Martinez
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assignment 3.

2
Scheduling an Appointment

Julia: Hi, my name is Julia Rivera and I am calling because I need an appointment with Dr.
Veen.

Receptionist: Is this an emergency or just a follow up?

Julia: In the past two or three days I am having a very bad headache, nausea and blurry eyes.

Receptionist: Are you taking any medication?

Julia: Well, not a prescribed one, just Acetaminophen for the pain.

Receptionist: Any other complain or medical condition?

Julia: No, just that.

Receptionist: Do you have medical insurance?

Julia: Yes, Triple S

Receptionist: Well, lets see what we have available on this week.

Julia: It will be fine.

Receptionist: I have available this Thursday at 9:00 a.m. or Friday at 8:45 a.m.

Julia: You dont work on Saturdays?

Receptionist: At least Dr. Veen doesnt, but we have Dr. Martinez that works Saturdays until
12:00, but he is full right now.

Julia: In that case, give Thursday at 9:00 a.m.

Reception: Ok. Everything is set; see you on Thursday at 9:00 a.m.

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