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Walk-In On 26th July 2013 For Fresher (2013 Pass Out Only) : Apply Now

The document summarizes a job posting by HCL Technologies for fresh graduates in 2013 to work as IT support staff in Chennai. The job requires 0-1 years of experience and involves providing hardware, software, and network problem diagnosis and resolution for customers via phone, email, chat, or other means. Key responsibilities include monitoring IT infrastructure, documenting issues, and escalating complex problems. Required skills are good communication, customer handling abilities, and a basic understanding of networking, PCs, and the ITIL framework. The hiring process involves tests in grammar, group discussion, technical skills, and an HR round. Compensation offered is 1.8 LPA.

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santosh kumar
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58 views4 pages

Walk-In On 26th July 2013 For Fresher (2013 Pass Out Only) : Apply Now

The document summarizes a job posting by HCL Technologies for fresh graduates in 2013 to work as IT support staff in Chennai. The job requires 0-1 years of experience and involves providing hardware, software, and network problem diagnosis and resolution for customers via phone, email, chat, or other means. Key responsibilities include monitoring IT infrastructure, documenting issues, and escalating complex problems. Required skills are good communication, customer handling abilities, and a basic understanding of networking, PCs, and the ITIL framework. The hiring process involves tests in grammar, group discussion, technical skills, and an HR round. Compensation offered is 1.8 LPA.

Uploaded by

santosh kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Walk-in on 26th July 2013 For Fresher (2013 pass out only)

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Job Summary
Apply Now
Company Name
HCL Technologies About Company
Limited
HCL is a leading global Technology and IT Enterprise with annual revenues of US$
Locations 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL
Chennai
Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

Experience
0 - 1 years The 3 decade old enterprise, founded in 1976, is one of India's original IT garage
start ups. Its range of offerings span R&D and Technology Services, Enterprise
Keywords / Skills and Applications Consulting, Remote Infrastructure Management, BPO services, IT
freshers, Fresher, ITIL, Hardware, Systems Integration and Distribution of Technology and Telecom
troubleshooting products in India. The HCL team comprises 53,000 professionals of diverse
nationalities, operating across 18 countries including 360 points of presence in
Education
India. HCL has global partnerships with several leading Fortune 1000 firms,
BCA, B.E/B.Tech, B.Sc
including several IT and Technology majors.
Function
IT Job Description

Role Job Location Chennai


Fresher
Other Date 26th July 2013, Friday.
Software/Hardware/ED
P - IT Networking-
Freshers Time: 9 am 12 Noon Registration. (after 12 Noon no
registration will be entertained)
Industry
IT/ Computers - Venue:
Software
SNR Sons College Auditorium,
Posted On
16th Jul 2013
SNR College Road,
Job Ref code
Coimbatore 641 006

Educational Requirement:

APPLY B.Tech (CS/IT/EEE/ECE/E&I),


BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
60% throughout in academics, No current backlogs
2013 pass out only

Rate this job Responsibilities


Provide hardware / software / network problem diagnosis
resolution via email/chat/ telephone/web, Monitoring &
Management of various IT Infrastructure components for
customers end users
Identify, evaluate and prioritize customer problems and
escalations
Respond to and diagnose, problems through discussions
with users, including problem recognition, logs, research,
isolation, resolution, and follow-up steps. Provide level 1
support and perform other activities based adhering on
SOPs/work instructions
Responsible for activities relating to the evaluation,
analysis, setup of PC-based software products (e.g. word
processors, spreadsheets, presentation graphics,
database management systems, electronic mail, and
communications), client software & basic network
connectivity problems within SLA (If any)
Use the Incident Management System to document
information and manage problems and work requests and
their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the
monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning &
activities
Assign work orders / incidents to appropriate support
teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support
staff
Escalate complex problem to appropriate support
specialists
Routine maintenance updates with other IT staff and
business units
Initiates, Coordinate and manage relationships with
vendors and support staff that provide hardware /
software / network problem resolution
Participate in on-going training and departmental
development
Ready to work in rotational shifts, 24 x 7 shifts to provide
monitoring of IT infrastructure support

Soft Skills

Excellent communication and conversation skills (Verbal


and Written)
Good documentation skills
Good working knowledge of MS OFFICE
Should have good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology

Technical Skills / Experience/Certification requirements

Ability to successfully provide hardware/software/network


problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior
service at all times. Ability to finish what is started is a
must
Ability to integrate as a cross-functional, team player in a
fast-paced environment where all information is shared
Ability to learn new information quickly and the
willingness to do so at all times
Ability to work flexible hours from time to time to cover
for other staff
Should have understanding of IT Environment and ready
to learn new processes and technologies
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Knowledge of basic Networking and other technologies
Fundamental ITIL knowledge of V2 or V3 especially on
Service Desk, Incident, Problem, and Change
Management preferred
Good to have basic understanding of Client Server
Architecture, OS
CCNA/MCP/MSCA Preferred

Hiring Process

Grammar Test
Group Discussion
Technical Round
HR Round

Terms & Conditions

Willing to sign Service agreement of 1 Year (As


applicable)
Willing to relocate, if required
Willing to work in 24*7 environment
CTC of 1.80 L/PA

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