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Exit Code 6 and Exit Code 7 Indicate That The Installation Finished With Errors

The document discusses solutions to resolve Exit Code 6 or 7 errors when installing Adobe Creative Suite products. It provides 5 solutions to try: 1) restarting the computer in safe mode and reinstalling, 2) repairing the Windows Installer, 3) uninstalling Adobe AIR and reinstalling AIR and Adobe Help, 4) addressing specific error messages in the install log, and 5) analyzing the full installation log file.

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Ocha D'vanecshialolly C'moedzt
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624 views

Exit Code 6 and Exit Code 7 Indicate That The Installation Finished With Errors

The document discusses solutions to resolve Exit Code 6 or 7 errors when installing Adobe Creative Suite products. It provides 5 solutions to try: 1) restarting the computer in safe mode and reinstalling, 2) repairing the Windows Installer, 3) uninstalling Adobe AIR and reinstalling AIR and Adobe Help, 4) addressing specific error messages in the install log, and 5) analyzing the full installation log file.

Uploaded by

Ocha D'vanecshialolly C'moedzt
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Exit Code 6 and Exit Code 7 indicate that the installation finished with errors, but the exit

codes themselves do not indicate the type of error that occurred. Solutions 1 through 3
below resolve many common installation failure issues, and you can try them, in order, to
resolve your Exit Code 6 or Exit Code 7 error. If they don't work, proceed to Solutions 4 and
5.

1. Restart your computer in a minimized state.


Restart your computer following the instructions in one of these documents:

 Start Windows in Diagnostic mode | Windows XP


 Restart Windows in a modified mode | Windows 7, Vista
 Start the system in Safe Boot mode | Mac OS X
Reinstall your Creative Suite product.

2. Repair the Microsoft Windows Installer (Windows).


If restarting your computer in a minimized state does not not resolve the Exit Code 6 or 7
error on Windows, try to repair the Windows installer.

Windows XP/Vista: Download and install the newest Microsoft Windows Installer
Redistributable pack.

Windows 7:

 Choose Start > All Programs > Accessories.


 Right-click Command Prompt and choose "Run As Administrator".
 In the Command Prompt window, type sfc /SCANNOW and press Enter.
 When the system scan completes, type msiexec /unreg in the Command Prompt
window and press Enter.
 Type msiexec /regserver in the Command Prompt window and press Enter.
Reinstall your Creative Suite product.

3. Uninstall Adobe AIR and then reinstall AIR and Adobe Help.
Uninstall Adobe AIR:

Windows XP: Choose Start > Control Panel, double-click Add Or Remove Programs, and
select Adobe AIR. Click Uninstall.
Windows Vista/7: Choose Start > Control Panel, double-click Programs And Features, and
select Adobe AIR. Click Uninstall.
Mac OS X: Drag the AIR application to the Trash.
Navigate to the AdobeHelp payloads folder. For example:

 Windows: D:\Adobe Master Collection CS5\Adobe CS5\payloads\AdobeHelp


 Mac OS: /Volumes/Adobe Master Collection/Adobe CS5/payloads/AdobeHelp
Double-click AIRInstallerRunner.exe (WIndows) or Adobe AIR Installer.app (Mac OS).
Follow the onscreen instructions.

Return to the payloads folder.

Double-click the file AdobeHelp.air.

Follow the onscreen instructions.

If everything installs successfully, run the Creative Suite 5 product installer again. If an error
occurs, search the Adobe Knowledgebase for solutions.
4. Solve a specific Exit Code 6 or Exit Code 7 error description
As stated earlier, Exit Code 6 and Exit Code 7 are generic failure codes. The specific cause
of the failure appears below the exit code, after the summary information, in the install log.
The screen titled "There are problems with your installation" contains the summary
information contained in the installation log file.

See Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5 for
solutions to some of the common log error messages for Exit Code 6 and Exit Code 7.
5. Analyze the installation log file for more information.
If none of the preceding solutions allows you to successfully install your CS product, make
sure that you are applying the correct solution to your issue by furthur analyzing the
Creative Suite 5 or CS5.5 installation log files. See Troubleshoot CS5 and CS5.5 installation
with install logs.
Knowledge Base Article
Berikut ini adalah ringkasan dari langkah pemecahan masalah yang dilakukan
bahwa menyelesaikan masalah ini.
AKSI: Mencoba untuk menginstal Adobe CS5.
HASIL: Tidak dapat menginstal Adobe CS5 mendapatkan kesalahan Exit
Kode 7.
PENYEBAB: Konflik dengan hak Administrator.
RESOLUSI: Akun Diaktifkan default Admin dan . dapat menginstal Adobe
CS5 dan Acrobat Reader di akun admin default
Langkah-langkah untuk mengaktifkan default Administrator account:
1. Pertama Anda harus membuka command prompt dalam mode
administrator dengan mengklik kanan dan memilih "Run as administrator"
(atau
menggunakan Ctrl + Shift + Enter pintas dari kotak pencarian).
2. Sekarang ketik perintah berikut:
administrator net user / aktif: ya
3. Anda akan melihat pesan bahwa perintah berhasil diselesaikan. Log out,
dan sekarang Anda akan melihat account Administrator sebagai
pilihan.
Langkah-langkah untuk menonaktifkan default Administrator Account:
1. Pastikan Anda logon sebagai pemakai biasa, dan kemudian membuka
command prompt mode administrator seperti di atas. Ketik
perintah berikut: administrator net user / aktif: tidak ada
2. Account administrator sekarang akan dinonaktifkan, dan tidak harus
muncul pada layar login lagi.
Untuk dukungan masa silakan pergi melalui opsi dukungan

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