Resumagic.

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Résumé Writing Guide
E-Book
Table of Contents
Résumé Basics
Introduction 4
What are Employers looking for on a Résumé? 4
Common Résumé Writing Mistakes 4
The Three Basic Résumé Formats 4
Components of a Résumé 6
The Job Objective 7
The Summary Section 8
The Work History Section 11
Computer Skills 13
Power Verbs 14
Distributing Your Résumé Online 15

Résumé Samples

Section A. Recent College Graduates

Sample A-1: Licensed Practical Nurse 22

Sample A-2: Lab Researcher 23
Sample A-3: Electrical Engineer 24
Sample A-4: Telecommunications 25
Sample A-5: Software Developer 27
Sample A-6: Communications 28
Sample A-7: Law Enforcement 29

Section B. Information Technology

Sample B-1: Network Administrator 31

Sample B-2: Software Engineer 33
Sample B-3: Database Administrator 34
Sample B-4: Network Engineer 36
Sample B-5: Web Developer 38
Sample B-6: Systems Analyst 40
Sample B-7: Business Analyst 42
Sample B-8: Network Administrator 45
Sample B-9: Computer Technician 47
Sample B-10: Software Engineer 49
Sample B-11: Software Developer / Manager 51
Sample B-12: System Architect 54
Sample B-13: System Architect / Project Manager 56
Sample B-14: Chief Information Officer 59
 Table of Contents -- Page 2

Sample B-15: Telecommunications Engineer 61

Sample B-16: Corporate Software Engineer 63
Sample B-17: System Engineer 66
Sample B-18: Technology Consultant 67

Section C. Accounting / Finance

Sample C-1: Accountant / Systems Analyst 69

Sample C-2: Staff Accountant / Network Administrator 71
Sample C-3: Entrepreneur / Financial Services 73
Sample C-4: Accountant 75
Sample C-5: CPA / Auditor 77
Sample C-6: Financial Consultant 79
Sample C-7: Loan Officer 81
Sample C-8: Financial Analyst 82

Section D. Sales and Marketing

Sample D-1: Marketing Manager 84

Sample D-2: Sales Manager 86
Sample D-3: Marketing Executive 88
Sample D-4: Real Estate Broker 90
Sample D-5: Corporate Sales Executive 92
Sample D-6: Senior Sales Representative 93
Sample D-7: Call Center Manager 94
Sample D-8: Sales Manager (sample 2) 95
Sample D-9: Sales Manager (sample 3) 96
Sample D-10: Pharmaceutical Sales 97
Sample D-11: Public Relations 98
Sample D-12: Realtor 100
Sample D-13: Radio Traffic Manager 101

Section E. Engineering, Manufacturing & Construction

Sample E-1: Safety Manager 102

Sample E-2: Operations Manager 104
Sample E-3: Construction Estimator / Manager 105
Sample E-4: Industrial Engineer 107
Sample E-5: Manager of Product Development 108
Sample E-6: Manufacturing / Production Manager 110
Sample E-7: Quality Assurance Supervisor 112
Sample E-8: Lab Test Technician 113
Sample E-9: Environmental Engineer 114
Sample E-10: Safety Manager 1 115

Section F. Management

Sample F-1: Business Manager 117

Sample F-2: Entrepreneur / Small Business Owner 118
Sample F-3: Restaurant Manager 120
Sample F-4: Human Resource Manager 121
Sample F-5: Emergency Management 123
Sample F-6: Transportation Security Supervisor 126
Sample F-7: Research Management 128
Sample F-8: Supply Chain Manager 131

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 Sample F-9: Hotel Service Manager 132
Sample F-10: Freight Company Manager 133
Sample F-11: Property Manager 134
Sample F-12: Transportation Supervisor 135

Table of Contents -- Page 3

Section G. Office Administration / Support Services

Sample G-1: Office Manager 137

Sample G-2: Secretary / Clerk 139
Sample G-3: Administrative Assistant 141
Sample G-4: Executive Assistant 142
Sample G-5: Reservations Clerk 143
Sample G-6: Airline Worker 144
Sample G-7: Business Analyst 145
Sample G-8: Electronics Technician 146

Section H. Specialty Resumes

Sample H-1: Career Changer 147

Sample H-2: Homemaker Entering the Workforce 149
Sample H-3: Federal Resume 150
Sample H-4: Leaving Military to Work in Private Sector 152
Sample H-5: CV -- Research Scientist 154
Sample H-6: Firefighter to Human Resources 159
Sample H-7: Sales Manager to Counselor 161

Section I. Social Services

Sample I-1. Victim Advocate 163

Sample I-2: Nonprofit Director 164

Return to Start

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Introduction Return Home

"The average employer will initially spend about 15 seconds reviewing your résumé." That statement has
been repeated so often on career websites that it has become a cliché. However, it happens to be true in
most circumstances, particularly when there are 200 other applicants competing for the same job.
Therefore, if you want to create an outstanding résumé, you should strive to make sure you capture the
reader's attention as quickly as possible.

Developing a résumé of high quality takes some time, effort, and a little know-how. This section contains
the know-how -- general guidelines and basic information about résumé writing -- to get you started.
These tips include techniques that professional résumé writers use to write résumés for their clients.

Writing a good résumé is important to the extent that it can give you confidence, bring more job
interviews, and job offers your way, but on the other hand, people with horribly written résumés (and
cover letters) are offered good jobs everyday. This is because some people have such a vast network of
contacts, or have skills in such high demand, that they do not have to worry about the "15 second rule".

What Are Employers Looking For on a Résumé? Return Home

The purpose of a résumé is to try and win a job interview, not the job itself. Therefore, make sure your
résumé includes the information employers are looking for in when searching for new employees:

Content skills are related to performing a job in a particular field, profession, or occupation and are
acquired through reading, specialized training, internships, academic degrees, and on-the-job training.
Examples include accounting, programming, typing, and instructing.

Functional skills are characteristic ways of working with people, information (data), or things. These
skills are applicable to a wide variety of jobs or situations and may be acquired almost anywhere.
Examples include managing, operating, informing, calculating, coordinating, building, and reading.

Self-management skills are those associated with personality and the way an individual's particular life
experiences have shaped his ability to adapt to different situations. Examples include being honest and
dependable, hard-working, considerate, a team-player, respectful and assertive.

Common Résumé Writing Mistakes Return Home

As a professional résumé writing firm, we see the same mistakes repeated over and over by our clients.
Below are some general guidelines to avoid making these mistakes:

Tip 1: Don't prepare a résumé more than two pages in length unless you are an executive or manager or
you have been in the workforce for at least five years. Remember, the purpose of a résumé is to get the
interview, not the job. Think of a résumé as being a sales brochure about you and offer your best selling
points and save everything else for the job interview.

Tip 2: Now that you're the president of the company, that job you had flipping burgers 25 years ago is
irrelevant and should be omitted from your résumé. Most employers are only interested in what you've
been up to the last 15 or 20 years. Use common sense when deciding how much work history to offer.
Of course, if you're applying for a job with the government you will have to disclose your entire work
history.

Tip 3: Never omit dates of employment in an attempt to hide your age or cover up an unstable work
history. The reader knows instantly you're trying to hide something. However, one can leave off jobs held
for a very short duration or omit the earliest part of their work history to hide employment gaps and
periods of job hopping.

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Tip 4: Never mention anything about salary or give a reason for a job termination on your résumé unless
you're applying for a position with the federal government. These topics should be left for the job
interview.

Tip 5: Avoid unsubstantiated claims and overused clichés. For example, too many people state they
have "excellent communication skills", but very few people offer any information on their résumés to back
up this claim.

Tip 6: The reader of your résumé is familiar with what a person in your field does on a daily basis,
therefore, avoid long, detailed job descriptions offering your daily routine tasks that anyone in that position
would perform. For example, everyone knows that a receptionist answers the phone and greets visitors,
so it's pointless to put this on a résumé unless the receptionist answered an unusually large number of
calls and greeted dozens of visitors each day. For example, a receptionist might write that she
"Answered 250 telephone calls on the complex Acme 4576 telephone system and greeted more than 50
visitors each day". If you don't have any remarkable information to offer about your routine job duties
leave them off of your résumé. Instead, offer a brief summary of your job duties and focus on your
achievements and skills.

Tip 7: Leave off the ubiquitous "references available upon request" at the bottom of your résumé. Both
employers and recruiters consider this phrase to be rather silly since everyone is expected to provide
references.

Of course, if your résumé gets you job interviews; don't change a thing about it, even if it violates common
rules of résumé writing. Some people have a vast network of contacts and can get a job without a
résumé at all or with one that is poorly written.

The Three Basic Résumé Formats Return Home

Résumé manuals offer samples of the various formats one can use to write an outstanding résumé;
however, the vast majority of employers prefer the standard reverse chronological format. Somewhere on
your résumé, you should offer the reader a section outlining your work history in reverse chronological
order with dates of employment, name of employer and your job title. You can then jazz up your résumé
by offering additional information in a functional format or by adding additional sections to your résumé.

Reverse Chronological Format

The chronological résumé is the most traditional format and focuses on time and continuity. It is easy to
organize, write, and read, and it is the most commonly used type of résumé and the one preferred by
most employers.

In a chronological résumé, you present your most recent job first, then trace backwards in time (reverse
chronological). Your most important job duties and accomplishments are described succinctly under
each employer's name and location. This format allows you to emphasize your career growth and
progression and, therefore, is most favorable to those whom have worked in one field and have been
steadily promoted to higher level positions.

Major drawbacks: It is not advantageous for people with limited or unrelated employment experience, who
have job gaps, or a rocky work history.

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Functional Format

The functional résumé focuses on professional skills, responsibilities, and accomplishments while it de-
emphasizing dates and specific work experiences. The functional résumé is organized by functional titles
that explain general areas of expertise. Under each function heading is a brief explanation of
accomplishments in that particular area. One can tailor the functional résumé to highlight specific skills.
Therefore, this format is often recommended for recent graduates, liberal arts majors, career changers,
and people with limited work experience or interrupted careers.

Major drawbacks: Most employers do not care for this type of format because it hides the chronological
work history that they want to see when reading a résumé. Employers are not stupid, and the idea that
one could fool them by using this format is rather silly. In fact, most employers will immediately realize
the applicant is trying to hide something by omitting a chronological work history and toss the résumé
out. For this reason, it is recommended that you not use this format unless you have no work history.

Recommended for: Only those who lack a work history, since they have no choice but to use this format.

Numerous résumé writing books and even professional résumé writers continue to suggest the use of the
functional format for those in the situations stated above, but human resource professionals urge you not
to use this format. Always include dates of employment on your résumé and address any inconsistencies
in your work experience at the job interview when asked. If you do have a damaged work history,
consider using the combination format discussed below to minimize the damage.

Combination Format

The combination résumé incorporates both the chronological and functional formats. You can tailor the
explanation of your job history to fit the types of jobs for which you are applying; you can also show
continuity in your job record or history, while highlighting your accomplishments and achievements.

Major drawbacks: There are no major drawbacks associated with this format type; except for the fact that
some employers will think you're trying to schmooze them. Of course, that's exactly what you're trying to
do.

This format is favored by résumé writers because chronological work dates, as well as skill sets, are
highlighted. This format sells the skills and abilities of recent grads, liberal arts majors, career changers,
and people with limited work experience or interrupted careers. In fact, it is a great format that everyone
can use because it will help your résumé stand out from the crowd. Most of the sample résumés in this
booklet use both chronological and functional elements to highlight specific skills and experience.

Regardless of the format you choose, your résumé should contain the content employers are looking for.
This is the subject of the next topic.

Components of a Résumé Return Home

The following information should always appear on a résumé:

Contact Information: Include your name, permanent address, city, state, zip code, and telephone
number with area code. Do not write the word "Résumé" at the top of the page unless your job search is
confidential. If this is this case, insert "Confidential Résumé" at the top.

Work Experience: Include information about both paid and unpaid, part and full-time employment and
internships in reverse chronological order. Include the following information for each job you have held:

ƒ Job title
ƒ Name of employer
ƒ Location (employer's city and state)

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 ƒ Dates of employment (beginning and ending month and year)
ƒ Your most important job duties summarized as briefly as possible, followed by your most
important accomplishments. Quantify your accomplishments using actual numbers, percentages
and other statistics whenever possible.

NOTE: You do not have to offer work history older than 15 or 20 years unless it is logical for you to do
so. For example, if you've been out of the workforce raising children for the last 10 years, then you would
want to include the work history older than 10 years. However, if you have been a successful business
person for many years, then there is really no need to include the jobs you held during college, or that are
irrelevant to whom you are now. This type of information is distracting to the reader and bulks up your
résumé with needless information.

Higher Education: List, in reverse chronological order, all college, university, and professional degrees that
you hold. You do not need to list your high school graduation date unless that is your highest level of education
and you graduated less than five years ago. Information you might include:

ƒ Degree awarded
ƒ Name of school, city and state
ƒ Major and minor area of concentration
ƒ Graduation date (month and year)
ƒ Awards and scholarships
ƒ If you are a recent graduate, include your cumulative or major GPA only if it is 3.5 or higher for non-
scientific majors, and 3.2 or higher for technical and scientific majors. Always indicate the grading
scale, e.g., 3.9/4.0.
ƒ If you're over 50 years of age you may delete the year you graduated from university (and some older
work history) to fight back against age discrimination

Optional Résumé Sections: The following is a list of optional sections one can use to flesh out a résumé.
Include those sections that best feature your abilities and will help you win the job interview.

ƒ Licenses/Certifications ƒ Foreign Languages

ƒ Publications/Presentations ƒ College Courses and Projects
ƒ Papers and Research ƒ Special Accomplishments
ƒ Speaking Engagements ƒ Miscellaneous Skills
ƒ Extracurricular Activities ƒ Volunteer Experience
ƒ Continuing Education Courses ƒ Memberships and Associations
ƒ Seminars and Workshops ƒ Community Involvement
ƒ Conferences ƒ Computer Skills
ƒ Exhibitions ƒ Consulting Experience
ƒ Study Abroad ƒ Committee Appointments
ƒ Presentations ƒ Clubs and Organizations
ƒ Academic / Service Awards ƒ Other Activities
ƒ Laboratory Skills ƒ Sports Participation
ƒ Technical Skills ƒ Travel Experience

Résumé Components: Job Objective Return Home

Beginning a résumé with a job objective is almost always unnecessary and is, in fact, frowned upon by most
recruiters and employers. Despite this fact, the overwhelming majority of job seekers begin their résumés with
a job objective. You can gain an advantage over other candidates by not offering a job objective.

That being said, there are circumstances when it might be a good idea to include a job objective, but they are
rare. For example, if you believe the person reading your résumé will not be able to determine the position
you're seeking from your work history, then perhaps you should offer a job objective. Only rarely in our résumé
writing service do we include a job objective on a résumé written for a client. These clients usually have
absolutely no work history or no clear career path.

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Common Mistakes Made With Job Objectives

(1) Including a phrase in the job objective that states one is seeking an "entry level position" tells the
reader that the applicant doesn't have a high opinion of himself. One should never think of himself as
being qualified for only entry level positions, even if he has never held a job. Never admit on a résumé
that you are entry level.

(2) Some people make it very obvious that they are more interested in salary, benefits and promotions
than being an asset to the employer by offering job objectives that read as follows: "Seeking a high-
paying position with lots of opportunity for advancement." Employers want to know what an applicant
can do for them, not what they can do for the applicant. Omitting self-serving phrases from job objectives
is very important if you want to keep your résumé out of File 13.

(3) Some people narrow their opportunities tremendously by offering a job objective that states they are
only interested in a specific position within a specific industry. An employer might read your résumé and
think you are the ideal candidate for a certain position within his company, but he doesn't call you for an
interview because your job objective tells him you wouldn't be interested.

While the job objective can be omitted from the résumé, a summary section should always be included. A
summary section is the way you capture the reader's attention in 15 seconds.

Résumé Components: The Summary Section Return Home

Although the summary section is classified as an optional résumé component, we believe that is very
important that your résumé begin with a summary section in order to catch the reader's attention very
quickly. Employers and recruiters, faced with reading dozens of résumés, spend little time evaluating
each one thoroughly. Instead, they skim over each résumé very quickly or they put a clerical worker in
charge of making the first cuts. Therefore, if your résumé offers a summary section that tells the reader
immediately that you are qualified for the job, your résumé is much more likely to make the first few cuts
and hopefully wind up in the "call for an interview" pile.

How to Write a Good Summary Section

The first rule to follow when writing your summary section is to avoid fluff language. Fluff language
consists of unsubstantiated, over-used phrases that have made employers roll their eyes since the
1950s. Examples of these phrases are "highly-motivated self-starter" or "excellent communication skills".
These phrases are so overused that, if your summary section contains them, your résumé is probably
going to wind up in the garbage.

Every statement made in your summary section should be backed up with proof somewhere in
your résumé. For example, the fact that you are the founder of two highly successful companies and
have three degrees makes you a "highly-motivated, self-starter". The fact that you have "ten years
experience training new recruits and writing instructional materials" gives you the right to claim you have
"excellent oral and written communication skills" in your summary section. If you don't have such
experience to back up these overused phrases, then leave them off of your résumé.

The Summary Format

There is not one summary format that works for everyone. Your summary section can be a brief
paragraph consisting of a sentence or two, or it could be lengthy and consist of your major selling points
organized under 3, 4, or 5 different functional headings with bulleted sentence fragments under each of
these headings. How lengthy it is depends on the following factors:

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(1) Are you trying to enter a new field? If so, you will need an expanded summary section to overcome
your unrelated work history.
(2) Do you lack a work history? If so, you have no choice but to offer a lengthy summary section to
feature your skills since you don't have a work history to offer.
(3) Do you seek a promotion in the same field you've successfully worked in for years? If so, you
probably don't need a lengthy summary since your work history and past promotions will do most of the
selling. Your summary section need only tell the reader that you have a lengthy and successful work
history in X field and have excelled at doing A, B, C, D and E.
(4) Have you been working in the same field for years without a promotion? Then an expanded
summary section might help you finally get the promotion you want.
(5) Does your résumé reveal something negative, like employment gaps or no clear career path? If so,
featuring your selling points in an expanded summary section can help de-emphasize the negatives and
highlight the positives.

Samples

The first sample is a short and simple summary section in paragraph format that someone who has
worked steadily in the same field might use:

"Office manager and supervisor with ten years experience preparing payroll for a medium-sized
corporation. Thorough knowledge of payroll procedures and regulations, and highly proficient in popular
business spreadsheet and word processing software applications. Graduate, Acme Business College."

You might choose to use bullets in your summary section to better highlight your information. For
example:

ƒ Ten years of publishing and information services experience for a major publishing firm
ƒ Extensive background in project management and new product development, including recruiting
and motivating authors on diverse projects
ƒ Designed and implemented dozen of innovative and award-winning publications and marketing
plans
ƒ Master's degree in Marketing

The above summaries are designed to pique the reader's attention enough so that he will want to read
the work history section. It is the work history section that will do most of the selling. Use this type of
summary if you have worked steadily in one field and have moved upward.

A general rule of thumb to follow: If you have a very powerful work history section and are seeking
employment in the same field, you probably don't need an expanded summary section.

Expanded Summary

An expanded summary section can take up the entire first page of a résumé and consist of four or five
functional sets with bulleted information under each subheading. People who offer such summaries
generally have a weak or damaged work history and are trying to compensate by offering all of their best
selling points in an expanded summary section. Those who might use this type of format are those trying
to enter a new field, get promoted, hide employment gaps, or get that first job.

For example, suppose that your work history can be described as "meandering." You even worked for
yourself for awhile. You have all sorts of skills and a good bit of experience, but you can't apply it to one
field. You are an ideal candidate for the expanded summary.

You can organize all you have to offer under categories called functional sets. Under each function, you
will list your top selling points as briefly as possible using sentence fragments set off with bullets. If you

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decided you have good management, supervisory, and communication skills, then you might organize
your summary section as follows:

Highlights of Qualifications

Management Skills

ƒ Accomplishment 1
ƒ Accomplishment 2
ƒ Accomplishment 3

Supervisory Skills

ƒ Accomplishment 1
ƒ Accomplishment 2
ƒ Accomplishment 3

Communication Skills

ƒ Accomplishment 1
ƒ Accomplishment 2
ƒ Accomplishment 3

Offering a well-written summary section can only boost your odds of getting your résumé placed in the
"call for an interview" pile, therefore, it is worth spending some time creating a good summary.

Write the Summary Section to Match the Classified Ad

If you want to make your summary section even more powerful, you can match it to the job
advertisement. Doing this will make it even easier for the reader to see how well-qualified you are for the
job. After all, the skills, experience and traits listed in a job classified ad are the ones the employer
believes are most important.

When writing your summary section to match the job classified ad, be careful that you don't parrot or
mock the job classified ad by copying exact phrases from it. Instead, make it obvious you meet all or
most of the requirements asked for in the classified ad using your own words. If you don't meet a specific
requirement, leave it off and highlight the skills and qualifications you do have.

For example, suppose a classified ad reads as follows:

"WANTED: Office manager with experience in construction industry, payroll experience required,
knowledge of MS Word, Peachtree, fast typist, dictaphone, shorthand, have supervisory experience,
able to work in busy office for six bosses."

To make her résumé stand out from the 200 other applicants who will respond to this ad, an applicant
could tailor the summary section to match her skills to those asked for in the classified ad as follows:

Summary of Qualifications

Office Manager with 17 years experience working in the construction industry providing administrative
support to management. Highlights include:

ƒ Skilled in all aspects of office procedures, including payroll processing and account management
for medium-sized construction firm;
ƒ Experienced user of popular business spreadsheet and word processing software, highly
proficient in Peachtree and MS Word;

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 ƒ Hired, trained and supervised office staff consisting of eight clerks and junior secretaries;
ƒ Ability to work in a fast-paced, hectic environment while effectively providing support for five-
member management team;
ƒ Ability to type 80 w.p.m., with superior shorthand skills.

The above summary section makes it easy for the reader to see that this particular applicant has all of the
qualifications asked for in the ad and it encourages the reader to keep on reading her résumé with
renewed interest. And, if the work history section of her résumé supports the statements offered in her
summary section, her odds of getting the opportunity to interview for this job are high.

Résumé Components: The Work History Section Return Home

Tip 1: Offer Brief Job Descriptions.

The number one complaint employers have about résumés are the long, detailed job duties and
descriptions offered by the majority of job seekers. Some of our clients present us with résumés that offer
such long and detailed job descriptions that they are five or six pages long!

A good rule of thumb is to summarize three or four of your most important job duties and focus on
accomplishments since the person reading your résumé is probably familiar with what job duties a person
in your field does on a routine basis. For example, if you are a software engineer, the reader is familiar
with the routine job duties that a software engineer performs, and therefore, it is a waste of space to list
all the job duties commonly performed by software engineers. Instead, a software engineer should focus
on how he made a difference performing his job, e.g., his special achievements and projects.

Tip 2: You Don't Have To Offer Your Entire Work History

Most employers are only interested in the work you've been performing for the last 15 to 20 years, so if
you want to leave off older work history, feel free to do so. If you're over fifty and think you might be
facing some age discrimination, omitting older work history will make you appear younger on paper and
help get your foot in the door.

Tip 3: Use Your Accomplishments to Make Your Résumé Stand Out

As mentioned in Tip 1 above, employers don't want to read a boring, long list of routine job duties. What
they really want to find out is what you can do for them, which means telling them how well you performed
in past jobs. Therefore, tell them not just what you did, but how well you did it.

Imagine you and another applicant, who happen to have the exact same work history and qualifications,
are sitting next to each other being interviewed for the same position. If the interviewer asked you why he
should hire you instead of the other person, what would you give as an answer? Since the other person
has the exact same work history and skills, you would have to distinguish yourself from the competition in
some manner. And the way to do it would be to tell the interviewer how you made a difference. This is
the same type of information you should offer on your résumé.

Ask yourself:

-- Did you increase sales or revenue and if so, by how much?

-- Did you streamline operations that reduced expenses and saved money?
-- Did you receive any awards or recognition for outstanding work?
-- Did you solve a major problem the company had?
-- Did you increase productivity, reduce employee turnover, improve efficiency?
-- What projects did you work on? Were they completed on-time and within budget?

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Compare the quality of the typical résumé with one that really stands out:

Boring résumés read like this: Outstanding résumés reads like this:

Managed staff of 20 While managing staff of 20, cut absenteeism 20 percent

and reduced employee turnover 30 percent

Responsible for filing documents Reorganized filing system so sales representatives could
retrieve client files without assistance from clerks

Responsible for risk management Developed and implemented TQM programs that reduced
losses by approximately 33 percent

Trained sales staff Gave weekly motivational lectures to sales staff which
resulted in a 20 percent increase in sales; wrote sales
presentation materials, and routinely trained new sales
recruits

Responsible for departmental Reduced operational budget 5 percent each year for the
budget past three years, saving the company $270,000 in
operational expenses

After reading the above, you might be thinking to yourself, "I don't have any accomplishments like those!"
As résumé writers, we are aware that many of you just graduated from college, work in support positions,
don't have any work experience, or just lack accomplishments. After all, not everyone is given the
opportunity to "increase revenue 500 percent". If this is a good description of you, keep reading for
techniques you can use to create a better work history section.

Work History Tips for Low Level Workers and Support Personnel

Although low-level workers and support personnel will never be able to claim that they "increased
revenue 500 percent", there is much they can do to make their résumé more powerful. Since these
workers are the ones who enable upper and mid-management to do what they do, their résumés should
demonstrate that they are highly effective in their support roles.

Low-level workers and support personnel should avoid offering a boring list of job duties that are common
to the particular field in which they work. Instead, they should focus more on listing work experience and
skills that are most beneficial to the employer, or that are not commonly performed by someone working
in that position. For example, everyone knows that a secretary types letters, answers the telephone,
makes copies and files documents, therefore, she doesn't need to list this on her résumé. Instead, she
should focus on what particular skills she has that another secretary might not have. For example, an
employer would want to know about the following skills and experience:

- Has 15 years experience working in the construction industry

- Can type 90 wpm without errors and do the work of two typists
- Is an expert user of the entire suite of Microsoft Office applications
- Has three years of experience supervising and training three junior clerks
- Helped write the new employee personnel manual
- Routinely composes correspondence for three managers
- Makes travel arrangements for 10 sales people
- Is in charge of arranging company meetings and the annual employee picnic
- Does the payroll for a 20 person office
- Completed workshops on payroll processing, employment law and office management
- Selected the new office computer equipment

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- Is a notary public
- Has always received an outstanding job performance
- Is a graduate of the Acme Secretarial College

How do your skills and experience help an employer in terms of profit?

If you can, tell the reader how your particular skills and experience benefit an employer in terms of
improving efficiency, saving time, reducing expenses, reducing turnover, increasing profit, streamlining
operations, etc., and you will produce a much more powerful résumé. Use quantitative data (numbers)
whenever possible to jazz up your résumé. For example, below are ways one can write job duties more
powerfully. Compare the before and after:

Before: Maintain A/R and A/P

After: Manage over 2000 A/R and A/P accounts; used Acme X software to design and implement new
recordkeeping system that improved average accounts receivable collections cycle from 30 to 25 days

Before: Responsible for filing

After: Manage and maintain files and filing system; designed and reorganized filing system allowing sales
reps to locate files without assistance and significantly reduced number of lost and misplaced files

Before: Answer the telephone

After: Answer more than 300 telephone calls per day for eight pharmaceutical sales reps using the Acme
5000 Deluxe Telephone System

Before: Type 90 wpm

After: Type 90 wpm without errors; routinely do the work of two secretaries, help others complete typing
assignments, and substitute for office staff on vacation or maternity leave

Resume Components: Computer Skills Return Home

Even if working with computers isn't a big part of your job or field, it is important to include whatever skills
you do have on your résumé unless you're top management. If your computer knowledge is basic, then
state that you are "proficient in Microsoft Office 2000 (MS Word, MS Access, MS Excel, MS FrontPage)".
If your technical knowledge is more extensive, you can organize it in groups under titles such as
operating systems, software applications, languages and hardware. Below is a sample section that
someone with extensive computer knowledge, such as an IT professional, might include on his résumé:

COMPUTER SKILLS:

Operating Systems: Windows XP, Windows NT, Windows ME, Windows 2000, Mac 0SX, Mac OS 8.6,
Mac 0S9, Solaris, UNIX, AIX, Linux, Sun OS, OS/2, FreeBSD, DOS, Novell 2.15, Novell 3.5, Novell 4.0,
Novell 4.1, Novell 5.0, Novell 5.5, Exchange 5.5

Software / Applications: Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word,
MS Access, MS Excel, MS FrontPage, MS Project, MS Visio, MS SiteServer, Internet Explorer, Outlook,
Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, Corel Draw Pro, Corel Coffee Cup,
Quark Xpress, Homesite, ColdFusion, Studio, DreamWeaver, Inspiration, Claris, FileMaker Pro, SQL
Server, MySQL, SQL 6.5 & 7.0, EZ-SQL, Enterprise Manager, IIS, LinkBot, Astra Site Manager,
NetObjects Fusion, BroadVision, Vignette, Pandesic, WebSphere, Eshare, LivePerson, Borland Sidekick
(PIM), Coldfusion Server, Interwoven, Open Market, Crystal Reports, Enterprise Manager, Query
Analyzer, MAS 90, MAS 200, Baan, Business Works, Symbiator, Peachtree, Lotus 1-2-3, Bluebird, Pro-
System Fx, Creative Solutions, Lacerte, Scheduler, Publisher, Turbo Tax, Quicken, QuickBooks,
QuickBooksPro, World Ship, Suretrak Project Planner, AutoCAD, Oracle

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Languages and Scripts: C, C++, Visual Basic, Visual C++, PL/SQL, Java, JavaScript, HTML, DHTML,
HTTP/1, HTTP/1.1, Pop Server, TCP/IP, SQL, Oracle PL/SQL, PERL, J2EE, ODBC/JDBC, Python, PHP,
mySQL, PostScript, EJB, XML, KSH, ANT, AWK, SED, Cascading Style Sheets (CSS), Coldfusion, Active
Server Pages (ASP)

Hardware: Macintosh, Sun Servers, Compaq, Intel Servers, IBM PC-XT, AT, PS-2, PC clones, Dell,
Gateway, 3Com Superstack 3 Switch 2200 with Gigabit Module, 3Com Superstack 3 Remote Access
System 1500 Base Unit, Addtron Hubs, Intel Network Adapters, Intel Express 9100 Router, Adtran DSU /
CSU (TI ESF CSU ACE), TCP/IP, IPX, Routers, Switches / Hubs, Raid / Mirror, TI / DSL / ISDN / Frame
Relay, HP Printers (4000, 4050, 4500, 5si, 8000, P1000, 750c plotter, 1120 and 1000, IBM PC-XT, AT,
PS-2; PC clones: Acer, Dell, Gateway, HP9000, IBM 36/38/AAS400

Certifications
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Database Administrator (MCDBA)
Microsoft Office Specialist
CompTIA A+, Computing Technology Industry Association
CompTIA Network+, Computing Technology Industry Association
Comp TIA A+ Certified Technician, Computing Technology Industry Association

Improve your Résumé with Power Verbs Return Home

The following list of power verbs is to help you think of your skills, experience and achievements. Using
"action verbs", as they are often called, will help you create a more powerful résumé. Include these
words on your résumé as they will impress the reader. Try not to use the same word over and over. Use
a synonym instead.

A, B abridged, absolved, accelerated, accomplished, accounted for, achieved, acquired, acted, adapted,
added, addressed, adjusted, administered, advanced, advertised, advised, aided, allocated, altered,
analyzed, answered, applied, appointed, appraised, approved, arbitrated, arranged, articulated,
assembled, assessed, assigned, assimilated, assisted, attained, attended, audited, augmented, authored,
authorized, automated, balanced, began, bid, blended, broadened, budgeted, built

C calculated, calibrated, cared for, carved, categorized, catalogued, chaired, changed, charted, chose,
clarified, classified, coached, coded, collaborated, collated, collected, combined, communicated,
compared, compiled, completed, composed, compounded, computed, conceived, conceptualized,
condensed, conducted, conferred, confirmed, confronted, conserved, considered, consolidated,
contracted, constructed, consulted, contacted, contracted, contributed, controlled, converted, conveyed,
convinced, cooperated, coordinated, copied, corrected, corresponded, counseled, created, critiqued,
customized, cut

D debated, debugged, decided, decreased, defined, delegated, delineated, delivered, demonstrated,

derived, described, designated, designed, detected, determined, developed, devised, diagnosed,
differentiated, directed, disbursed, discovered, dispatched, dispensed, displayed, disproved,
distinguished, distributed, diversified, documented, doubled, drafted, dramatized, drew up

E earned, edited, educated, effected, elaborated, elicited, eliminated, enabled, encouraged, enforced,
engineered, enhanced, enlisted, ensured, entertained, established, estimated, evaluated, examined,
exceeded, executed, exhibited, expanded, expedited, experimented, explained, explored, expressed,
extended, extracted

F fabricated, facilitated, familiarized, fashioned, filed, finalized, fixed, focused, followed, forecasted,
formulated, fortified, found, founded, framed, functioned as, furnished, furthered

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G, H, I gained, gathered, generated, governed, greeted, guaranteed, guided, halted, halved, handled,
headed, helped, hired, hosted, identified, illustrated, implemented, improved, incorporated, increased,
individualized, indoctrinated, influenced, informed, initiated, innovated, inspected, installed, instilled,
instituted, instructed, insured, integrated, interacted, interpreted, intervened, interviewed, introduced,
invented, invested, investigated, involved, isolated, itemized

J, L joined, judged, justified, launched, lectured, led, lessened, listened, litigated, limited, located, logged

M, N, O made, maintained, managed, manipulated, manufactured, marketed, marshaled, mastered,

maximized, measured, mediated, memorized, merged, met, modeled, moderated, modified, molded,
monitored, motivated, named, narrated, navigated, negotiated, netted, neutralized, nominated,
normalized, notified, nurtured, observed, obtained, offered, offset, opened, operated, orchestrated,
ordered, organized, originated, outlined, overhauled, oversaw, owned

P, Q participated, perceived, performed, persuaded, photographed, pinpointed, pioneered, planned,

predicted, prepared, prescribed, presented, presided, prevented, printed, prioritized, processed,
produced, programmed, projected, promoted, proposed, protected, proved, provided, publicized,
purchased, qualified, quantified, quoted

R raised, realized, rearranged, received, recommended, reconciled, recorded, recruited, rectified,

redesigned, reduced, referred, registered, regulated, rehabilitated, reinforced, related, remodeled,
rendered, reorganized, repaired, replaced, replicated, reported, represented, reproduced, researched,
reserved, resolved, responded, restored, restructured, retrieved, revamped, reversed, reviewed, revised,
revitalized, routed

S saved, scheduled, screened, sculptured, searched, secured, selected, served, serviced, set up,
shaped, shortened, signed, simplified, simulated, sketched, smoothed, solicited, sold, solidified, solved,
sparked, spearheaded, specialized, specified, speculated, spoke, sponsored, staffed, standardized,
started, stimulated, streamlined, strengthened, stretched, structured, studied, submitted, succeeded,
suggested, summarized, supervised, supplied, supported, surpassed, surveyed, synthesized, systemized

T tabulated, tallied, tasted, taught, tempered, terminated, tested, testified, traced, tracked, trained,
transformed, translated, transmitted, traveled, trimmed, troubleshot, turned, tutored

U, V, W uncovered, underlined, underscored, undertook, underwrote, unearthed, unified, united,

updated, upgraded, used, utilized, validated, vaulted, verified, visualized, volunteered, widened, won,
worked, wrote

Distributing Your Résumé Online Return Home

If you plan to post your résumé at career websites and send it in the body of e-mail messages, you need
to convert it to text format so you can cut and paste it into forms without it becoming a jumbled mess of
text and symbols.

A text résumé (sometimes called an ASCII résumé, e-résumé, Internet résumé) is one stripped of all its
formatting so that it can be easily cut and pasted into e-mail messages and online forms. Stripping it of
its formatting means removing all boldface, underlining, italics, bullets, and tabbing. All text should appear
flush left. If indention is used, it should be accomplished by using the space bar.

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All of the popular word processing programs provide you with the option to convert any document to
ASCII or MS-DOS text quite easily. Open your résumé file and "save as" using the following instructions.

Word processing software Save As

WordPerfect for Windows ASCII (DOS) Text

Microsoft Word MS-DOS Text with Line Breaks
Microsoft Works Text (DOS)

Regardless of what software program you are using, look for the keywords "ASCII, DOS, or text" when
deciding how to save your résumé in the proper format. While much of the objectionable formatting will
be removed when a document is saved in one of the above formats, sometimes all of it is not, especially
tabbing. Use the reveal code option of your word processing program to see if any tabs or other
formatting still remains. If it does, remove it. You can use the space bar as a substitution for needed
tabs.

Use the following guidelines to create a text résumé:

Rule 1: Do not use boldface, underlining, italics, bullets, tabbing, or special mathematical characters or
unusual fonts. Use the >, -, or * keys in place of bullets. All paragraphs should be flush at the left
margin. Your résumé should begin with your name on the first line; your street address on the second;
your city, state, zip on the third; etc.

Rule 2: Do not use word wrap. Hit the "Enter" key when you are at the end of every line. Each line
should be no more than 60 characters in length. (Anything that exceeds 60 characters will be pushed to
the next line and make your résumé look sloppy.)

Rule 3: Make sure that industry keywords are inserted into your résumé (see next section). Doing this
will increase the number of hits on your résumé when someone searches for a new employee. Avoid
abbreviations and acronyms when listing the university you attended, the degree you earned, etc.

Below is a condensed text résumé:

JOHN J. JOBSEEKER
1234 Main Street, Anytown, NY 12345-6789
Telephone: (123) 456-7890
E-mail: [email protected]

PROFILE: Fifteen years of extensive corporate finance and asset management experience with a
background in senior-level executive negotiations, structured transactions, mergers, and debt
restructuring.

PROFESSIONAL EXPERIENCE

Senior Analyst, ACME TRUST CORPORATION, Anytown, ST (1994 to Present)

Independently managed high-value loans involving infrastructure development and appraisal and
valuation reviews. Full responsibility for evaluating the performance of . . . and so on.

--Set off your selling points with dashes instead of bullets

>Or you could set off your selling points with the arrow key or * key
+Don't use the tab key -- Use the space bar if you want to indent
--Paste your ASCII résumé into the body of an e-mail and send it to yourself so you can see how it looks

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EDUCATION

MASTER OF INTERNATIONAL MANAGEMENT (1981), XYZ University, Anytown, NY

Distributing Your Résumé Online: Key Words

Making sure your résumé contains enough of the appropriate keywords before distributing it online is
essential. When someone searches a résumé database, they use industry and job-related keywords.
These keywords are usually nouns rather than verbs. Make sure your résumé contains enough of
them if you want your résumé to be found in a database. Think of keywords that are important in your
industry / job and incorporate them in to your résumé.

Below are keywords employers might use to search résumé databases:

Computers
architecture, certified, client-server architecture, computer networking, computer programmer,
computer science, consultant, database administration, DDE, designing, FORTRAN, HTML, Internet,
LAN Management, Lotus 123, Macintosh, Microsoft Access, Microsoft Business Suite, Microsoft Excel,
Microsoft Exchange, Microsoft Quattro Pro, Microsoft Word, Microsoft Works, MS DOS, network
administration, network engineer, Novell Netware, object-oriented design, product design, project
coordination, project manager, OLE automation, OLE controls, Oracle, Page Mill, Photoshop,
prototype, real time, software developer, software design, SQL, SQL server, structured design, Sun,
SunOS, Sybase, systems analysis, systems analyst, systems integration, TCP/IP, troubleshooter,
troubleshooting, UNIX, Visual Basic, Visual C++, Windows NT, web designer, Windows, Windows 95,
Windows 98, Word for Windows, WordPerfect

Management
administrative manager, administrative management, assistant manager, CEO, chief executive officer,
chief operating officer, CFO, COO, Director of _________, General manager, management, manager,
project manager, regional distribution manager, supervisor

Sales and Marketing

account manager, account management, account penetration, advertising, brand manager, business
models, competitive analysis, competitive market analysis, district sales manager, field sales, key
accounts, manufacturers representative, market research, market share, marketing business plan,
marketing manager, national account manager, new business development, product manager, product
positioning, strategic planning, trade show management

Accounting
Accountant, accounts payable, accounts receivable, A/P, A/R, balance sheet, budget analysis,
budgeting and forecasting, certified public accountant, chief financial officer, CFO, cost accountant,
CPA, financial report, general ledger, gross margin analysis, month end closing, payroll, SEC filings

Legal
American Bar Association, analytical ability, attorney, contract negotiation, counsel, dispute resolution,
juris doctor, J.D., legal issues, legal research, legal writing, negotiation, trial advocacy, trial experience,
proposal preparation

Law Enforcement
bachelor of arts in criminal justice, community relations, criminal justice, crisis management, law
enforcement, police department, police officer, skilled negotiator,

Engineering
aerodynamics, air pollution control, American Association Mechanical Engineer, American Ceramics
Society, American Society of Civil Engineers, aperture synthesis, asbestos abatement, ASRS,

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AutoCAD, automated materials handling, avionic production support, CAPP, ceramic engineering, civil
construction, component fatigue test, concept design, concrete design, detailed design, emission
compliance, engineering information systems, engineering standards, environmental compliance,
Environmental Protection Act, EPA, ESD susceptibility, fluid dynamics, groundwater hydrology,
hydrology trans analysis, hydrology transportation, Hazpower, ICBO Certification, IEEE, gyro design,
JET, ladderlogic, municipal waste, ParaDyne, preliminary stress analysis, site assessment,
Superfund, surf water hydrology, real time process control, shell theory trajectory generation, vendor
data review

Construction
building permit, construction schedule, gas pipeline, inspections, job costs, leveling and grading,
permits, project management, project specifications, residential development

Hospitality
customer relations, customer service, food service management, front office management, hospitality
management, hotel management, marketing, occupancy rate, reservations

Health care
acute care, cancer counseling, catheter care, chart deficiency, chronic dialysis, clinical counseling,
community health care development, CPR certification, CPR processing, crisis intervention, disability
management, genetic counseling, geriatric, group counseling, health care, healthcare, healthcare
administration, health plan bill standards, home health care, infection control, insurance
documentation, intensive care, medical office, medical office specialist, medical records specialist,
medical secretarial, medical terminology, Medicare, Medicaid, patient statistics, pediatrics, post-op
care, preventative care, private practice, quality of care, referral coordinator, medical records, release
of information law, state health statistics regulations, suture removal, technical evaluation, X-ray
reports

Dental: ADA, amalgam polishing, American Dental Association, charting, EFDA certified, EFODA
certified, fixed porcelain restoration, general prophylaxis, nutritional counseling, root planing, treatment
planning, scalant application

Banking / Finance
American Banking Association, annual report, ATM, bank reconciliation, credit guidelines, customer
conversion, FIFO, financial modeling, Inter American Development Bank, repossessions, bankruptcies,
commercial loan operations, RTC, skip tracing, UCC, Uniform Commercial Code

Education
Adult education, bilingual, certified teacher, curriculum, education, GED, special education, teacher,
instructor, public school teacher

Human Resources
AA/EEO regulations, ADA, affirmative action, Americans with Disabilities Act, anniversary review,
applicant tracking, applicant screening, career counseling, career planning, compensation, compensation
specialist, defined benefits, downsizing, EEO specialist, EEOC, EEOC regulations, employee
development, employee relations manager, employee training, Equal Employment Opportunity
Commission, equal employment opportunity specialist, equity review, 401k, HR management, HR
specialist, human relations skills, human resource specialist, incentive plan, interviewing, job
classification, job fair, job interviewing, merit pay, merit pay program, payroll, pension, performance
evaluation, Project Hire, recruiter, recruitment, redeployment, salary structure

Journalism / Writing
copy editing, copywriter, editing, editor, editorial experience, English major, grant writing, journalism,
journalist, technical writer

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Retail / Purchasing
annual sales projections, buyer, customer relations, increased sales, inventory control, merchandising,
procurement, purchasing agent, retail, vendor negotiations, wholesale

Secretary
administrative assistant, answer phones, appointments, calendar management, call screening, clerical,
conference scheduling, correspondence, customer relations, dictation, Excel, filing, file management,
general office, itineraries, machine transcription, mail sorting, meeting planning, Microsoft Word, office
automation, office management, PowerPoint, prepare reports, receptionist, reports, schedule calendar,
schedule conferences, screen calls, secretarial, shorthand, sort mail, spreadsheets, staff scheduling,
travel arrangements

Transportation
carrier negotiations, Department of Transportation, dispatcher, distribution network, DOT, DOT
regulations, fleet management, freight operations, freight operations supervisor, inbound operations, on-
time delivery, regional distribution, transportation planning, transportation systems planning, outbound
operations

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Résumé Samples

The pages that follow contain 50 résumé samples. Please visit the Table of Contents for a list of the
samples. You can navigate through the samples by clicking on an item in the Table of Contents with your
mouse. You can also use the b a symbols that appear at the top left of each page to go to the first
page of the next sample. Clicking the "Return Menu" option at the top right of each sample will return you
to the table of contents of that particular section.

Click here to view samples in order

Table of Contents

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Sample A-1: LPN b a Return Home
Jane Smith
1234 Elm Street Anytown, NY [email protected] Home: 123-456-7890 Cell: 987-654-3210

LICENSED PRACTICAL NURSE

Objective: Recent graduate with two years experience in hospital setting providing care to critically ill
patients seeks full-time position as LPN in New York City area hospital

Education, Licensure and Certification

ƒ Diploma in Practical Nursing, (2003), U.S. ARMY ACADEMY OF HEALTH SCIENCES

ƒ 75 credits towards Biology degree, ACME UNIVERSITY, Anytown, ST
ƒ Temporary License, Practical Nursing, State of [State] (expires 05/23/03)
ƒ Licensed Practical Nurse, State of [State], (expect to receive 07/01/03)
ƒ Emergency Medical Technician Certification (expires February, 2004)
ƒ CPR Certification (expires November, 2003)

Areas of Knowledge and Experience

e IV pumps e tracheotomy care e cost-efficient use of supplies

e administer oxygen e artificial airways e private duty nursing
e injections and immunizations e chest, NG, gastric tubes e pediatric care
e wound and burn care e cast care, pin care, traction care e oxygen therapy
e urinalysis, culture and sensitivity e pediatric and geriatric base care e labor and childbirth
e in-patient basic care e casualty triage e intravenous fluids

Work Experience

Platoon Sergeant and LPN Student, UNITED STATES ARMY 11/01 to 04/03 and 03/02 to 04/03

Supervised and gave orders to 30 soldiers and assisted subordinates with their academics and physical
challenges. Performed typical LPN responsibilities including observing, reporting and documenting
patient activities; providing physical, emotional and social needs to patients; implementing appropriate
nursing interventions; monitoring IVs and collecting specimens; preparing and administering medications
and treatments; receiving, recording and transcribing orders; and evaluating results of treatment. Gained
considerable experience in post-partum care and teaching patients how to care for infants.

Sales Representative, NAME OF COMPANY, Anytown, ST 06/00 to 08/00

Completed more than 40 sales presentations and earned over $10,000 in sales.

Personal Assistant, NAME OF COMPANY, Anytown, ST 06/95 to 10/01

Worked summer months and school holidays while in high school and during army training. Performed
general office duties -- receptionist, phones, filing, typing, scheduling meetings and bookkeeping.

Military Service

UNITED STATES ARMY AND UNITED STATES ARMY RESERVES 01/98 to Present

ƒ Platoon Sergeant (2001 to 2003)

ƒ Army Band (1998 to 2001)

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Sample A-2: Lab Researcher b a Return Home

John Jobseeker
123 Elm Street e Anytown, ST 00000
123-456-7890 e [email protected]

Profile

Highly motivated new graduate with a Bachelor of Science in Applied Ecology. Excellent foundation and
learning ground as Student Researcher in areas of field investigation, laboratory study, and report
preparation. Strong biology and physical science background. Good verbal and written communication
skills. Excellent laboratory skills.

Professional Experience

Student Researcher 01/02 - Present

Dept. of Biology, University of Anystate at Anytown

ƒ Researched source of fecal contamination in Anytown, State

ƒ Prepared work plans and completed preliminary and technical reports
ƒ Performed sample set-up, processing and analysis: Collected samples in field and compiled data
for enumeration of indicator organisms using biological medium plates
ƒ Developed antibiotic resistant profile in laboratory setting

Clerk 08/97 - Present

XYZ Health Food, Anytown, ST

ƒ Responsibilities include personnel training, sales, buying, inventory control, and customer service

Education

Bachelor of Science in Applied Ecology (June, 2002)

University of Anystate, Anytown, ST
GPA 2.76/4.00; Dean's List (one quarter)

Relevant Coursework:

y Ecology y Environmental Health y Cultural Ecology

y Biochemistry y Analysis and Design y Research Writing
y Molecular Biology y Applied Ecology y Molecular Biology
y Plant Physiology y Environmental y Physiology Lab
y Human Physiology Psychology y Biology Lab
y Organic Chemistry y Environmental Ethics y Calculus

Computer Skills: Microsoft Word - Excel - PowerPoint - Internet Explorer

Publications & Presentations

Jobseeker, John. 2002. Application of . . . . [Title of paper]. Research paper. Anytown Undergraduate
Research Symposium Journal. University of Anystate at Anytown

"[Title of paper]." Presentation - Anytown Undergraduate Research Symposium (2002)

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Sample A-3: Electrical Engineer b a Return Home

John Smith
123 Elm Street Anytown, ST 00000 Home: (123) 456-7890 Mobile: (000) 000-0000 [email protected]

Summary: Recent college graduate with degree in electrical engineering with experience in the design,
engineering and quality improvement of electronic components, computer networks, and instructional
documentation. Excellent at multi-tasking with proven ability to handle diverse electrical, mechanical and IT
duties.

Education

Bachelor of Science, Electrical Engineering Technology, 2002

NAME OF SCHOOL, City, ST, GPA: 4.0 / 4.0

Academic Awards and Activities:

Recipient, Dean's Medallion, School of Engineering

Winner, [Name of Organization], Academic Area Award in Engineering
Member, Tau Alpha PI National Honor Society
President, Student Chapter of the Institute of Electrical and Electronic Engineering (IEEE)
Project Manager of IEEE team that designed a robotic mouse used in annual "[Name of competition]"
competition among various colleges. Result: Team won competition

Work Experience

Developmental Technician, NAME OF ORGANIZATION, City, ST 08/02 to 03/04

ƒ Perform general IT administrative duties including LAN and WLAN installation and connectivity; resolve
software and hardware problems; inoculate viruses; and monitor network security.
ƒ Operate computer-based data acquisition systems and servo hydraulic actuator control systems.
ƒ Assemble and maintain electrical and mechanical equipment used for scientific research.
ƒ Major project: Set up a solar-powered wireless camera at remote site (prepared budget, fabricated
adapters / enclosures, created wired / wireless networks, and connected routers with amplifiers).

Electrical Engineer Intern, NAME OF COMPANY, City, ST 06/02 to 08/02

ƒ Saved employer approximately $1,000 per month by designing and implementing test fixtures for PCA
analysis that eliminated waste by making it economically feasible to test all circuit boards.
ƒ Designed and implemented visual aids for assembly and test processes.
ƒ Tested and repaired rubidium standard sub-assemblies and performed electrical analysis of finalized units
prior to shipment.

Manager, NAME OF RESTAURANT, City, ST 10/98 to 05/02

ƒ Managed daily operations and performed routine administrative duties including general bookkeeping and
payroll; managed, trained and supervised five employees.
ƒ Concurrently attended university full-time and maintained a perfect 4.0 grade point average.

Computer & Technical Skills

Systems / Languages: Windows XP, Windows NT, Windows 2000, C++ and TCP/IP
Software: Electronic Work Bench, P-Spice, OPNet, Microsoft Office XP, Microsoft Office 2000
Equipment: Oscilloscopes, multimeters, spectrum analyzer, DC power supplies, function generators, signal
conditioners, data acquisition systems
Skills: Soldering, crimping, creating power budges, read schematics and perform troubleshooting

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Sample A- 4: Telecommunications b a Return Home

John Smith
1234 Elm St., Anytown, ST 12345 e Home: (123) 446-7890 e [email protected]

EDUCATION
M.A Candidate, Telecommunications June 2004
Research concentration: Voice over IP, Anytown University

B.S Applied Science & Computer Science June 2000

University of Anytown, Anytown, ST

Relevant Coursework:
Telecom Policy z Telecom Finance z National Security z Industrial Organization z Data Structures and
Algorithms z Logic Design z Networking, Linear and Industrial Electronics z Optical Systems z Telecom
Microeconomics z Cisco Networking Academy Program Training z Telecom and Enterprise Networks z Project
Management z Principles of Information Systems

PROFESSIONAL EXPERIENCE
Anytown University, Anytown, ST 03/03 - 06/04
Engineering, Research and Development Team, Center for Academic Technologies

ƒ Developed and administered a new Linux web / database environment to improve communication of academic
services to customers.
ƒ Developed and built 24 workstation images for university faculty as part of the faculty workstation project
(FWI).
ƒ Performed intrusion detection security scanning and monitoring using Eeye's Retina and Iris packages.
ƒ Developed and designed customized Linux based router, Firewall, IDS, VPN server using Smoothwall solution.
ƒ Built and administered application and web servers on Linux platform and assisted in the migration from a
Windows 98/Novell /PCR-Dist environment to a Windows XP/Novell/Zenworks environment.
ƒ Established VPN connection between RedHat server and Cisco VPN client using FreesWAN / IPsec.
ƒ Experimented with PHP-based communication tools like discussion boards and live chat applications.
ƒ Secured Apache Web server using different authentication and encryption modules.
ƒ Set up a Content Management System using Zope object-oriented application server.
ƒ Improved network security procedures using open source IPcop firewall/router solution.
ƒ Provided helpdesk and software support for students and faculty in university's computer lab and maintained
the computer lab facility.

Intern -- Network Operation Ctr., Anytown Bank, Anytown, ST 04/00 - 06/00

ƒ Defined standard configurations for Wi-Fi distance learning classrooms.

ƒ Handled remote DAMA link responsibilities including link drops and troubleshooting network problems.
ƒ Managed videoconference system and performed application server and CSU maintenance.

COMPUTER SKILLS
Operating systems: MacOS, Windows, Linux, Cisco IOS, Panther Server
Software: Macromedia Flash, Adobe Photoshop, Adobe Illustrator, Dreamweaver, Microsoft Office suite, Frees
Wan, Apache, Symantec Ghost, Samba
Networking: OPNET, Routing protocols, TCP/IP, SNMP, Novell, Apache web server, Linux server tools,
L2TP/IPSEC
Hardware: Cisco routers and switches, IP Addressing, CAT5 Structured Cabling, Server installation and
maintenance, Tape backup, Videoconference equipment, Dell 1655 Blade server

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John Smith
Page 2

ACADEMIC RESEARCH PAPERS AND PROJECTS

Engineering

WAN Network design: Designed a nationwide ATM network, with VoIP capabilities using SIP servers that required
an in-depth business case analysis with a detailed cost model, total cost of ownership and a bill of materials. The
network was designed for 1000 users, 500 workstations, and 50 servers. The design, testing and documentation were
done with Opnet, Visio, and Microsoft office. The objective of the project was to determine the cost, feasibility and
more importantly, the technical implications of voice and data convergence in an enterprise environment.

Enterprise network auditing: Using Opnet, and other network tools, an enterprise network architecture was audited
in order to demonstrate my IT analytical and troubleshooting skills that required identifying any bottlenecks and
vulnerabilities in the given network and recommending upgrades and modifications in order to modernize the
infrastructure.

Policy

Survey of domestic regulation of Enhanced Services and VoIP. This project documented the evolution of US
telecommunication policy from the 1934 Telecommunication Act to the recent FCC rulings on enhanced service
provision and universal service requirements. The objective of the research paper was to determine if the FCC and
Congress have promoted a regulatory environment that would generate new, competitive telecommunication
services such as VoIP by analyzing current policy and FCC recommendations on future policy orientations aimed at
catalyzing growth and competition in the telecommunication industry. The results of this analysis were set in the
context of the emerging trends in the information, communication, and technology sectors.

National Security: This research project was an in-depth study of the vulnerabilities and benefits associated with
the migration to converged, enhanced service telecommunication platforms. The scope of the study ranged form
critical infrastructure protection, cyber-vulnerabilities, emergency preparedness, CALEA, homeland security,
services reliability, and network resiliency. The impact that technological progress in telecommunications would
have on national security efforts was evaluated.

Impact of VoIP and Advanced Data Networks on Economic Growth of Underdeveloped Countries: Using the case
of the Senegal and the SAFE-3 fiber cable, the contribution advanced communication systems make to the
economic growth of an underdeveloped nation was evaluated by examining the ideal political and regulatory climate
necessary to foster investment in telecommunication facility and service build out.

Economics and Finance

VoIP Migration Cost Model: This group project involved detailed research on the costs of VoIP and an elaborate
cost model of different VoIP enterprise and carrier migrations (ranging from IP-Centrex to rip-and-replace) in order
to understand the true cost advantages, if any of a converged network using PSTN telephony networks as a
reference. The capital intensity and total cost of ownership of VoIP solutions was evaluated and some of the hidden
costs often omitted when determining financial implications of VoIP migrations were identified and isolated.

Financial Impact of VoIP on Telecommunications Industry: This project studied the financial and economic impact
of VoIP deployment on the information and communication technologies sector by evaluating the various network
and service deployment strategies suggested by industry players (CPE manufacturers, ILECs, CLECS, ESPs). With
a VoIP cost model, the future of VoIP was predicted, and its financial impact on the communications sector’s
growth was examined.

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Sample A- 5: Software Developer b a Return Home

Sam Wilson
1234 Elm Street e City, ST 12345 e Tel: (123) 456-7890 e [email protected]

PROFILE

Software / Web Developer with three years' experience developing custom software for major
corporations and government agencies.

TECHNICAL SKILLS

ƒ Programming Languages: ASP, COM, COM+, Visual Basic-6.0, Java, C, C++, C#, ASP.NET, PHP,
AS-400, RPG-IV, Assembler & COBOL
ƒ Databases: SQL Server 2000, Oracle 8i, MTS, Progress82A, Visual FoxPro & Ms Access.
ƒ Operating Platforms: Windows 9x/2000/XP/NT, UNIX, IBM AS-400 & VMS
ƒ Applications: MS Visual Studio.NET/6.0, VSS, MS Office XP, MS Project 2002, Visio 2002, Norton
Ghost 2003, Symantec pcAnywhere, InstallShield 9, Minitab & Adobe Photoshop5.0
ƒ Network Platforms: Windows NT, UNIX & Novell Netware 4.11
ƒ Web Programming: Web Services, .NET, XML/XSL, SOAP, IIS, JavaScript, HTML, Cascading Style
Sheets (CSS), ASP, PHP, HTTP, FTP & MS FrontPage
ƒ Reporting Tools: ActiveReports & Crystal Reports 9

PROFESSIONAL EXPERIENCE

Solution Developer, Name of Company, City, ST 05/2001 - 11/2003

Worked on projects based on client / server and n-tier architecture (ASP, COM+, SQL Server 2000, VB,
XML). Participated in all phases of development cycle and in the design and enhancement of system
components. Developed and maintained web pages, middle tier business objects and stored procedures.
Performed various bug fixes identified and software enhancements. Created promotion documents,
system object documents, user documents, test scripts, and system implementation.

ƒ Optimized the speed of complex stored procedures by 75 %

ƒ Reduced company’s expenses by recommending VPN remote access at client site
ƒ Completed all projects on time; acted as project manager on two major projects

Computer Software Developer, Name of Company, City, ST 09/2000 - 12/2000

Worked on projects using Forest & Trees 6.1 (RAD Tool) and Pro-C, which required performing complex
calculations to resolve problems. Debugged and fixed a VBA application for Acme Corporation that no
one else could fix for six months

Programmer / Analyst, Name of Company, City, ST 02/2000 – 09/2000

Created and implemented a production reporting tool to track the pallets information in the plant using a
combination of Visual Basic 6.0, Visual FoxPro and MS Access database.

EDUCATION

B.S., Computer Science, Anytown College, City, ST 09/1998 – 12/2001

y Recipient of Honors and Dean’s Honor Award (Average Grade: A-)
y Tutored students in Mathematics, C++, Visual Basic, and Database Fundamentals

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Sample A- 6: Communications Graduate b a Return Home

John Smith
1234 Elm Street e City, ST 00000 e 123-456-7890 e [email protected]

Highlights of Qualifications

Recent Management Communications graduate with experience in program development /

communications in the direction of educational, community, and public relations activities. Highlights --

y Directing activities, recruiting volunteers, and encouraging participation in community, humanitarian

and political events
y Providing counseling for individuals and families dealing with illness, disability and life transition;
experience working extensively with people from all socio-economic groups
y Writing presentations and speaking before both large and small groups
y Writing fund-raising campaigns for a major non-profit
y Participating in the political process by helping resolve a congressional redistricting conflict

Employment / Volunteer History

Campaign Advocate (Volunteer), NAME OF CHARITY (City, ST) 2004 to Present

Petition Advocate (Volunteer), FRIENDS FOR [CANDIDATE] (City, ST) 2002
Sales Associate, WIRELESS PROVIDER (City, ST) 2000 to 2001
Youth Minister, XXX CHURCH OF CHRIST (City, ST) 1999
Tour Guide, XXX CHAMBER OF COMMERCE (City, ST) 1998
Cashier, COMPANY NAME (City, ST) 1997-1998

y For [Name of Charity], have designed and completed several fund-raising mail campaigns to educate
the public, win more recruits, and to lobby Congress on behalf of their humanitarian mission and
programs.
y As Petition Advocate for [name of candidate], helped organize volunteers and collect signatures on
this drive to prevent the XXX congressional district seat from being carved up during redistricting.
y For [Wireless Provider], sold mobile phone packages and calling plans; prepared customer contracts
and helped customers resolve problems.
y At XXX Church, directed activities programs with an all-volunteer staff. Recruited volunteers,
encouraged participation and attended to special needs of the population. Worked extensively with
teenagers, senior citizens, shut-ins, the economically disadvantaged, and the sick. Conducted
meetings and needs-assessment interviews, helped supervise and coordinate volunteers, and
performed general office-related duties.
y At [Chamber of Commerce], gave presentations, tours and conducted Q&A sessions for large and
small groups about the area and its history.
y As college student, always maintained a high GPA while attending school and working full-time.

Education / Skills

B.S., Management Communication, Magna cum Laude 2004

Name of University, City, ST

Note: Currently working toward M.A. in Human Relations (completed 21 hours)

Computer Skills: Windows 98, 2000 and XP, Microsoft Office, Word, Excel, Outlook, Quicken,
PowerPoint

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Sample A-7: Law Enforcement Graduate b a Return Home

Jane Wilson
1234 Elm Street, City, ST 00000 e (123) 456-7890 e [email protected]

SUMMARY OF QUALIFICATIONS

y B.A. in Law Enforcement and Justice Administration

y Completed five month internship with the Bureau of Alcohol, Tobacco and Firearms (ATF)
y Worked for 21 months as a licensed Emergency Medical Technician
y Four years of distinguished service in the military, gaining three years of administrative, supervisory
and managerial experience
y Fifteen months' experience as a military police cadet

EDUCATION & INTERNSHIPS

BA, Law Enforcement and Justice Administration, Name of University, City, ST (2001)

Intern, Bureau of Alcohol, Tobacco, and Firearms, City, ST 01/01 to 05/01

y Interned with Violent Crime Coordinator and other Special Agents

y Studied ATF mission and functions and observed undercover operations, ongoing investigations, and
agent involvement in Federal trials
y Assisted agents in ATF presentation for emergency management at local at-risk facility on the topics
of mail bombs, phone threats, and suspicious package handling
y Observed arson investigations, learned about evidence collection techniques, and scene security
y Became familiar with ATF relationships with local police and fire departments, the DEA, U.S.
Marshal's Office, U.S. Attorney's Office, and other federal agencies

Computer Skills: Proficient in Microsoft Office Suite

MILITARY EXPERIENCE

Battalion Maintenance Officer, United States Army, City, ST 07/03 to 05/05

Captain, Ordnance, United States Army Officer 05/01 to 05/05

y Maintained combat readiness of over 250 wheeled and tracked vehicles for YYY Armor Battalion,
YYY Infantry Division
y Increased operational readiness rate to 90%, despite shortage of repair parts and personnel during
Iraq deployment
y Advised Battalion Commander and staff regarding fleet readiness
y Performed numerous combat missions and secured several IED sites
y Re-established garrison and motor pool activities when unit returned to [name of base]
y Organized redeployment operations and convoy recovery
y Involved extensively in Armor Battalion’s Reset/Reconstitution process in 2004-2005
y Awarded the US Army's Bronze Star

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Jane Wilson
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Maintenance Platoon Leader, United States Army, City, ST 04/02 to 07/03

y Planned and supervised the training of 63 soldiers

y Prepared platoon and deployed to Operation Iraq Freedom in March 2003 where served as convoy
commander, leading dozens of soldiers and vehicles throughout [Region of], Iraq region
y Accounted for equipment in excess of 10 million dollars
y Assigned as Recovery Officer in Charge (OIC), assuring the safe and effective retrieval of 15 vehicles
during convoy from Kuwait to Iraq with no radio communication to main unit

Cadet, US Army Reserves, 399th Military Police (CID), City, ST 02/99 to 05/01

y Trained with a criminal investigation company that was tasked with protective service missions
y Familiarized with techniques related to clearing houses, weapons, VIP protection, and other Special
Agent tasks
y Prepared for inspections, submitted security clearance information, and completed administrative
paperwork
y Assisted commander with training, supply, and personnel responsibilities

WORK EXPERIENCE (AS A TEENAGER AND COLLEGE STUDENT)

Licensed EMT, Name of Company, City, ST 01/98 to 09/00

y Volunteered as a Second Lieutenant for campus-based emergency services

y Performed immediate medical treatment, triage, and patient assessment
y Assisted coordination of 1998 and 1999 DUI scenarios for [Name of] University students
y Assigned competitive position as shift supervisor
y Conducted inventories and ordered medical supplies

Office Automation Clerk, Name of Air Force Base, City, ST 06/97 to 08/00
Clerk, X Florist Shop, City, ST 08/99 to 11/00
Worker, University Student Recreation Center, City, ST 02/99 to 05/99
Ticket Sells, YYY Athletic Department, City, ST 08/98 to 10/98
Cook/Server, Y Restaurant, City, ST 09/95 to 02/96
Janitor, Name of Company, City, ST 01/97 to 08/97
Accounting Clerk, HJH Hospice, City, ST 05/96 to 08/96
Hostess, Red Lobster, City, ST 06/95 to 09/95

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Sample B-1: Network Administrator b a Return Home

John Jobseeker
1234 Main Street, Anytown, ST 12345
(123) 456-7890 [email protected]

Network Administration e Database Administration

ƒ Microsoft Certified Database Administrator and Microsoft Certified Systems Engineer

ƒ Extensive experience installing, maintaining and troubleshooting Windows 9x, NT, 2000, XP, SQL
7.0, SQL 2000, Exchange 5.5, IIS, and Office 97 through XP
ƒ Excellent interpersonal, oral and written communication skills with real-world experience working on
team projects and writing procedural / technical manuals

Professional Experience

XYZ CORPORATION. 12/1999 - Present

Network Administrator Anytown, ST

Maintain 200 computers in a multi-domain cross platform network consisting of Windows, UNIX and LINUX
systems. Major duties involve hardware and software integration, server installation and maintenance, and
digital phone system maintenance.

ƒ Implemented new technology that handles twice the number of machines, enabling company to reduce IT
staff by 50 percent
ƒ Managed project to setup and install computers and e-mail system connecting 53 company stores,
allowing employees to access and share information in real-time. Project was completed ahead of
schedule and under budget
ƒ Migrated large SQL database from NT Server 4.0 (SQL 7.0) to Windows 2000 (SQL 2000) which
significantly increased the performance of accounting software
ƒ Completed a wide scale upgrade of software and hardware from Windows 9x and NT Workstation to
Windows 2000 and Windows XP
ƒ Wrote the company manuals regarding the installation and configuration procedures for hardware and
software components
ƒ Installed new networks that resolved connectivity problems between the home office and remote
warehouses
ƒ Gained considerable SQL troubleshooting experience by correcting problems with inherited technology
that had been incorrectly installed
ƒ Created company website that offers immediate access to manuals, reports, forms and bulletins
ƒ Wrote a number of scripting solutions that reduced the time necessary to perform routine administrative
tasks
ƒ Have consistently received outstanding performance reviews

ACME COMPANY 09/1998 - 12/1999

Computer Technician Anothertown, ST

Built and upgraded systems, installed software and performed general troubleshooting and maintenance for
business clients and the general public.

ƒ Developed excellent rapport and built relationships with customers through attention to detail in defining
needs and providing effective service and solutions
ƒ Ability to evaluate and troubleshoot utilizing problem solving capabilities and accomplish repairs quickly
and efficiently

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Education, Certifications & Technical Skills

B.S., Computer Science (1998), University of Anytown, Anytown, USA

Certifications:
Microsoft Certified Database Administrator (MCDBA), January 2002
Microsoft Certified Systems Engineer (MCSE), NT and 2000, October 1999
Microsoft Certified Professional (MCP+I), June 1999
Comp TIA A+ Certified Technician, March 1999

Hardware:
IBM PC-XT, AT, PS-2; PC clones: Acer, Dell, Gateway, HP NetServer, Compaq
Proliant, Cisco 2501/776/678, Intel 510T switches

Operating systems:
Windows NT/98/2000/XP, SCO-UNIX, OS/2, Linux Redhat

Languages:
ASP.Net, Visual Basic.Net, SQL, VBScript, T/SQL, HTML, PERL, HTTP/1.1

Databases:
SQL Server 7.0 and 2000

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Sample B-2: Software Engineer b a Return Home

John Jobseeker
5678 Main Street Phone: (555) 555-5555
Anytown, ST 00000 E-mail: [email protected]

PROFILE
Highly motivated Software Engineer with an M.S. in Computer Science and seven years experience in
software development and programming.

PROFESSIONAL EXPERIENCE
ACME INDUSTRIES 01/2001 - Present
Independent Consultant Anytown, ST

Independently designed and implemented the Acme 567X, a graphic tool for end users that allows the
exploration of target concepts based on pre-defined keyword links and expansion rules. Users can easily
jump to a list of publications containing the target concept. It features a unique star-shaped user interface
for exploring and expanding the concepts, and a clean separation between the application and the remote
database.

XYZ SOFTWARE 08/1996 - 12/1999

Software Engineer Anytown, ST

Designed and developed products now sold on the world market. Highlights:

ƒ Completed testing and debugging on [Name of system], an OODB system implemented with C++, and
running on UNIX workstation. Consists of three modules: the kernel, the programming API MMDCL, and a
GUI interface. The system contains more than 400k lines of code.
ƒ Designed and coded LDAP server based on [Name of system] and implemented with JAVA. Provides JNDI
services to client software. Programmed using JNDI, JNI, JFC/Swing.
ƒ Designed and coded [Name], a system based on [Name] and implemented with JAVA. Is an advanced
information management system that acts as a gateway between LAN users and the Internet, providing
flexible, proxy-like services and reducing unnecessary network traffic. Provides user management
services in that user requests are managed by the system for future access, including query, sort,
composition, etc. Used 3-tier architecture and programmed in AWT, Swing, RMI, JNI and other JAVA
technologies.

EDUCATION

M.S., Computer Science, 12/01; ACME TECHNICAL INSTITUTE, Anytown, ST (GPA 3.4)
B.S., Computer Science, 07/96, ABC INSTITUTE OF TECHNOLOGY, Anytown, ST (GPA 3.6)
Winner of the National Mathematics Olympic Competition (4th) and the C Program Competition among
Anytown's universities; Entered college ranked in top 1% of students

COMPUTER SKILLS

Certified, Sun JAVA Programming for JAVA 2 Platform

Proficient in Windows NT/2000, UNIX, C, C++, JAVA, PL/SQL, HTML, AWT, Swing, RMI, JNI, JDBC, Servlets,
JSP, JNDI, and EJB

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Sample B-3: Database Administrator b a Return Home

John Jobseeker
5678 Main Street Anytown, ST 000000 (555) 555-5555 [email protected]

PROGRAMMER ANALYST / DATABASE ADMINISTRATOR: Six years consulting experience for major software
development corporations, providing systems programming, analysis, and data administration services.
Qualified to play an integral role in the field of information technology where talents and experience will
contribute to achieving company goals. In-depth knowledge of:

e Oracle e DBMS e Peoplesoft

e Sybase e DB2 e SQL

MAJOR CONSULTING PROJECTS ________________________________________________________________

Systems Software Analyst, ABC CORPORATION, Firsttown, ST 04/00 to 09/00

Systems Software Analyst, XYZ CORPORATION, Secondcity, ST 01/00 to 06/00
Senior Software Engineer, ACME PRODUCTS, Thirdtown, ST 06/99 to 12/99
Member, Technical Staff, ABC CORPORATION, Firsttown, ST 04/98 to 04/99
Member, Technical Staff, ABC CORPORATION, Firsttown, ST 06/95 to 04/98
Member, Technical Staff, XYZ CORPORATION, Secondtown, ST 07/95 to 06/96

DUTIES AND ACCOMPLISHMENTS ____________________________________________________

Maintain and administer databases:

ƒ Developed and maintained logical schema, physical records, and SQL queries for Oracle
applications r11i databases
ƒ Tuned Oracle and Sybase for performance improvement and resolved network configuration and
connectivity-related problems
ƒ Located and corrected problems involving file operations, process management, I/O operations,
and memory management for pre-compilers, PL/SQL, SQL*Net Modules of Oracle RDBMA on HP
Unix, and HP-MPE platforms

Application design, development, and maintenance:

ƒ Modified and updated existing systems and applications

ƒ Developed and tested accounts payable and accounts receivable modules of Oracle Applications
Suite
ƒ Designed and tested two-phase commit for distributed transactions and developed pass through
feature for Oracle Transparent Gateway
ƒ Developed features for extended character set support between [name of program] and foreign e-
mail systems
ƒ Developed XML/XSL schema and graphical user interface for HR modules and GroupWise queries
ƒ Designed and tested project repository data using XML/XSL schema, Java, and API
ƒ Created e-mail based notification system for activities of concurrent managers

System analysis and programming:

ƒ Conducted performance benchmarking comparisons of Oracle, DB2 and Sybase

ƒ Developed and tested XML libraries for Peoplesoft Applications server and integrated with oracle
Database Server
ƒ Conducted tests for profiling and performance benchmarking and enhanced execution manager
using object-oriented programming in C++/VC++ for SQL

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ƒ Oversaw application design, development and maintenance as team leader of project involving
performance benchmarking comparisons of Oracle, DB2 and Sybase
ƒ Experience managing internal/external resources, word products, and project time schedules;
always maintained complete documentation of work materials
ƒ Routinely participated in project meetings; accustomed to working with management, co-workers
and diverse clients

COMPUTER SKILLS ____________________________________________________________

ƒ Programming languages and APIs: C, C++, Visual C++, Oracle PL/SQL Java, JavaScript, Sybase
T/SQL, Informix PLS, HTML, PERL< HTML, J2EE, HTTP/1.1, ODBC/JDBC

ƒ Database: Sybase, Oracle, SQL Server, DB2

ƒ Applications: Oracle Accounts Payable and Accounts Receivable, Oracle Foundation, Oracle
Administrative Services, People Tools, PeopleCode, PeopleSoft, Tuxedo, Web Logic, Oracle
Transparent Gateway, Oracle RDBMS

ƒ Operating systems: Windows NT/98, UNIX, DOS

EDUCATION _________________________________________________________________
B.S., Computer Science (1995), UNIVERSITY OF ANYTOWN, Anytown, ST
Summa cum Laude

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Sample B-4: Network Engineer b a Return Home

John Jobseeker
1234 East Elm Street Anytown, ST 00000 (123) 456-7890 [email protected]

QUALIFICATION SUMMARY______________________________________________________
Proven five year track record utilizing engineering and technical skills while employed with one of the
largest providers of communication networks in the United States. Have demonstrated exceptional ability in
the following areas:

Maintenance and Troubleshooting:

ƒ Routinely identify and correct mistakes made by major client before they reveal themselves or become
a problem
ƒ Have successfully located and resolved problems for clients remotely without dispatching a technician
ƒ Regularly consulted by both clients and technicians requesting assistance in troubleshooting network
problems
ƒ Received [Name of] Award for excellent customer service (March, 2001; nominated by co-workers and a
major client) and received highest rating on recent performance reviews

Project Management:

ƒ Regularly assume position of project manager on important network projects, completing every project
on time and to each customer's satisfaction
ƒ Initiated procedures on several projects making the installation process less complicated and more
efficient, saving time and money for both employer and client
ƒ Received Certificate of Excellence for outstanding work on the [Name of project] (October, 2000;
project involved splitting up the [names of two companies] networks, DIDs and testing 550 locations
worldwide)

CERTIFICATIONS_______________________________________________________________
ƒ Perimeter ACD
ƒ Octel, Version 250/350 (software and hardware)
ƒ Centrex Mate for DMS 100
ƒ Nortel Meridian 1, Options 21-81c, Installation and Maintenance
ƒ Nortel Meridian XII, Basic Data Administration
ƒ In the process of completing Cisco Network Series CCNA course

WORK HISTORY_______________________________________________________________
ACME COMMUNICATIONS SOLUTIONS, Anytown, ST 05/96 to Present

Technical Service Engineer (01/00 to Present)

ƒ Responsible for the remote operation and troubleshooting of 135 Octel sites for [name of two
companies]
ƒ Troubleshoot and repair problems associated with the Nortel/Meridian and [company] (GV3) systems
ƒ Monitor Octel 250/350 installation programming for proper configuration
ƒ Program scripts to download updates and changes to digital network
ƒ Coordinate with project managers, technicians and clients on new installations and work closely with
clients to resolve problems and issues
ƒ Routinely program, maintain and repair 78 Nortel PBX Systems, (Options 11 through 81c), all analog and
digital phone units, and all trunks, DID, TIE, routes and T1's on the PBX
ƒ Train employees on proper installation and maintenance of Octel system

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Acme Communications continued

Operations Engineer I (11/97 to 01/00)

ƒ Oversaw the addition and deletion of Octel 250/350 mailboxes

ƒ Created new auto attendant and various types of mailboxes
ƒ Installed, programmed and tested networking of new and old sites
ƒ Corrected voice mail technical and configuration problems for both technicians and clients
ƒ Managed customer tracking system to ensure problems resolved to customer's satisfaction
ƒ Collected data and prepared monthly reports for management
ƒ Worked jointly with project managers, technicians, and customers on new installations
ƒ Worked as the On-call Engineer during monthly rotation

System Analyst (06/96 to 11/97)

ƒ Worked directly with large, national client to help select and install equipment, resolve repair issues
and contractor disputes
ƒ Researched and documented routine problems with the network
ƒ Verified and recorded the completion of repairs to the customer's satisfaction and within the
contractual time frame
ƒ Updated all changes, adds, and moves on current floor plans
ƒ Added profiles for new users and helped customer's with the Meeting Place System
ƒ Routinely used knowledge of DMS 100 Centrex Mate and Meridian Business Set programming to resolve
problems with customer centrexes

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Sample B-5: Web Developer b a Return Home
John Jobseeker
111 Elm Street e Anytown, ST 00000 e 000-000-0000 e jobseeker@email

Summary: Successful project manager with an excellent track record of providing effective Internet marketing
and technological solutions for diverse businesses. High-energy, results-oriented leader with proven ability to
manage multiple projects at once while generating significant revenue and profit improvements for both
employers and clients.

PROFESSIONAL EXPERIENCE
NAME OF COMPANY, City, ST 01/2001 - Present
Independent Consultant

Assist small and mid-sized businesses with establishing and maintaining an Internet presence. Services
include project management; e-business strategy; web site design, implementation and management; e-
commerce infrastructure; content creation; creative direction; and customized web-based applications.
Portfolio:

ƒ website 1 ƒ website 3 ƒ website 5

ƒ website 2 ƒ website 4 ƒ website 6

Selected accomplishments:

ƒ Database enhancements, code reviews and user interface design changes resulted in 300 percent
increase in online sales for client, (name of website)
ƒ Completed custom content management solutions for [names of three websites] that significantly
reduced time needed for updates and eliminated high fees paid to outside maintenance companies
ƒ Currently developing a résumé submission manager and a gift purchasing/reminder system for
December 2002 release

NAME OF COMPANY, City, ST 10/1996 - 12/2000

Vice President of Operations 06/00-12/00 Director of Technical Svcs. 08/97-02/98
Vice President, B2C Practice 08/99-05/00 Senior Project Manager 02/97-07/97
Director of Operations 03/98-07/99 Producer 10/97-01/97

Promoted rapidly throughout four-year career. Duties included managing project teams and client relationships;
providing technical solutions and creative direction; strategic management; budgeting, and P & L responsibility.
Portfolio:

ƒ Website 1 ƒ Website 5 ƒ Website 9

ƒ Website 2 ƒ Website 6 ƒ Website 10
ƒ Website 3 ƒ Website 7 ƒ Website 11
ƒ Website 4 ƒ Website 8 ƒ Website 12

Selected accomplishments:

ƒ Helped establish a corporate presence in Europe, which involved sales, client management,
consulting, recruiting, real estate acquisition, company integration, and management of 21-member
team
ƒ Effectively managed B2C Practice Division consisting of a 40-member group of consultants, project
managers and technical staff and which generated $10 million in annual revenues; achieved highest
average group utilization in the company (70 percent)
ƒ As Senior Project Manager, led a 12-member team that built a custom content management solution
(online teen magazine) for the [name of company] on time and within budget; also provided training
and site maintenance for a three month period following project completion

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ƒ Held full P & L responsibility for the strategic planning, development, direction, and leadership of
[Name of company] Division; led a 14-member team which generated $2 million in revenues annually;
achieved highest revenue per FTE, staff utilization, and gross margin of any division in the company
ƒ Project Manager for [name of website] project: led a 15-member team that built an effective e-
commerce and content management system while working under an intense time pressure -- site was
completed on time and within budget; also performed daily site maintenance and site content updates
after for a four-month period after project completion

NAME OF COMPANY, City, ST 09/1995 - 09/1996

Business Development

Marketed services to small and mid-sized companies and assisted them in establishing an online presence by
providing marketing and technical expertise. Portfolio:

ƒ Website 1 ƒ Website 3 ƒ Website 5

ƒ Website 2 ƒ Website 4 ƒ Website 6

NAME OF COMPANY, City, ST 01/1995 - 08/1995

Marketing Manager

ƒ Increased sales by designing an effective direct mail campaign

ƒ Supervised a telemarketing program that increased customer base
ƒ Wrote marketing articles for company newsletter
ƒ Developed a database program to produce sales report summaries and track orders more effectively

COMPUTER SKILLS
Platforms: Windows, Macintosh, Linux
Management Software: Microsoft Office 2000, MS Project, MS Access, Homesite, ColdFusion Studio, MS
FrontPage, DreamWeaver Lotus 1-2-3, SQL Server, Visio, Inspiration, Claris, FileMaker Pro, SQL 6.5 & 7.0
Enterprise Manager, IIS, LinkBot, Astra Site Manager, MySQL, Adobe Photoshop, NetObjects Fusion
Enterprise Solutions: BroadVision, Vignette, Pandesic, WebSphere, Eshare, LivePerson, Borland Sidekick
(PIM), Microsoft SiteServer, Coldfusion Server, Interwoven, Open Market
Programming Languages/Scripts: HTML, DHTML, Cascading Style Sheets (CSS), Perl, Coldfusion, Active
Server Pages (ASP), JavaScript

EDUCATION
B.S., Marketing (Minor: Economics), NAME OF UNIVERSITY, City, ST

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Sample B-6: Systems Analyst b a Return Home

John Jobseeker
111 East First Street #3444 e Anytown, ST 00000
Home: (123) 456-7890 e Mobile: (123) 456-7899 e [email protected]

Summary of Qualifications
A project manager, systems analyst and business consultant with sixteen years of experience providing
effective technological solutions for major corporations in various sectors of the manufacturing and automotive
industries.
Professional Experience

Principal Consultant, COMPANY NAME, City, ST (1996 – 2003)

As project manager, oversaw proposal development and negotiation, project auditing, system implementation,
and coordination of project teams consisting of client staff, employees and subcontractors; selected and trained
subordinates.

Major accomplishments:

ƒ Led team that developed a web order system for [name of company], the world's largest manufacturer of
[deleted], which improved order accuracy to 100 percent, reduced order entry time by 70 percent, and
order cycle time by 200 percent
ƒ Oversaw the implementation of a customized solution for purchasing requisitions and warehouse
management at [name of company], which resulted in a $1 million cost reduction
ƒ Managed team that developed a sophisticated electronic requisition and quotation system for 400 end
users at [name of company], which reduced inventories by 10%, resulting in a yearly savings of $1 million
ƒ Oversaw large data conversion project to merge three data companies into a single entity that resulted in
savings to the customer of $200,000, and project profitability of 60%
ƒ Reorganized an ERP distribution and manufacturing solution for [name of company], a French
manufacturer of electrical equipment, that accomplished the company productivity goals while remaining
within the estimated budget
ƒ Wrote training and sales presentation guides in the areas of service, manufacturing and distribution as
part of a sales initiative offering simplified ERP implementations for mid-sized companies
ƒ Conducted an assessment for large service and distribution implementation for [name of company] and
resolved system design problems and developed e-procurement solutions
ƒ Retained a major client by correcting a flawed e-procurement solution

Senior Systems Analyst, NAME OF COMPANY, City, ST (1986-1996)

ƒ Implemented and maintained ERP software; developed software solutions for manufacturing, cost
accounting, inventory control, purchasing, sales, engineering, auditing and quality control
ƒ Wrote training materials and oversaw end user training; provided technical support and consulting services
to branches in USA and Europe
ƒ Created system documentation according to ISO 9000 standards; and performed routine IT administration
duties administration duties

Major accomplishments:

ƒ Successfully implemented (Triton 2.0) distribution and manufacturing modules with a cost reduction of
approximately $1,000,000
ƒ Conducted a successful implementation that reduced the IT costs by 50% and significantly increased
manufacturing planning and programming efficiency

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ƒ Developed a cost accounting module that significantly reduced lag time for end-of-month financial
reporting from 5 to 2 days
ƒ Developed, implemented and maintained quality control and cycle counting modules that increased
inventory accuracy, improved fulfillment of auditing requirements, and identification of manufacturing
issues
ƒ Developed interfaces to IBM370, AS400, RISC6000, and PC, integrating the manufacturing application to
purchasing, sales and cost accounting

Education

B.A., Information Systems / Management (1987), NAME OF UNIVERSITY, City, ST

Continuing Education:

Certificate, Basics of Supply Chain Management, APICS (1998)

Completed post-graduate courses in Business Administration and Marketing at [name of
university] (1990 -1998)

Languages: Fluent in English and French; proficient in Italian

Technical Skills

All MS Office products, MS Access, MS Project, Visio, E-Enterprise Suite, Business Intelligence, HTML,
JavaScript, COBOL, UNIX, MS Windows 2000, Oracle, SQL, Datacom

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Sample B-7: Business Analyst b a Return Home
Jennifer Jobseeker
123 Elm Street e Anytown, ST 00000 e 123-456-7890 e [email protected]

SUMMARY OF QUALIFICATIONS

Business Analyst / Project Manager with exceptional record of delivering cost effective, high
performance technology solutions to meet challenging business demands. Extensive qualifications in
all facets of information systems methodology from conceptual design through documentation,
implementation, user training, quality review, and enhancement. Worked extensively with Fortune
1000 companies.

PROFESSIONAL EXPERIENCE

NAME OF COMPANY, CITY, ST 11/99 - 09/02

Principal Information Systems Consultant

Worked with Fortune 1000 clients as Technical Liaison managing relationships with numerous
business and technical clients during strategy and planning phases for this management and
technology consulting firm. Analyzed corporate business processes to develop customized solutions,
and reduce costs, improve performance within a given budget. Led planning meetings, JAD
sessions, analysis development, test inspections, and other project meetings throughout product life
cycle. Conducted interviews and developed business cases to implement process changes, develop
training materials, and instructed clients on new processes and procedures. Major accomplishments:

ƒ Promoted to group lead directing full-time employees at client site for ability to identify,
develop, and manage over 8,000 technological requirements through a multi-year project life
cycle.
ƒ Played key role in the design and execution of 60-day implementation model to capture design
and development requirements in a RAD and iterative development life cycle that reduced lead-
time by over 50%.
ƒ Played key role in call center turn around project resulting in reducing caller waiting time,
improving call response times and increasing first call resolution by 42%
ƒ Led strategic planning initiative to secure proposed budget for the consolidation of nine call
centers by identifying CRM and process improvement opportunities.
ƒ Recipient of Employee of the Year award as well as multiple technical excellence awards.

NAME OF COMPANY, CITY, ST 05/98 - 11/99

Project Lead

Identified new business development opportunities for this management and technology consulting
firm; analyzed business processes to identify areas of reducing operating costs and improving
efficiencies; recommended and implemented new technology solutions; and trained clients how to
utilize new technology to reach their business goals. Modeled new business processes and

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customized solutions to accommodate budget and build in scalability. Recommended and

implemented web development, management and marketing solutions from conception through
delivery. Major accomplishments:

ƒ Designed and implemented a fully automated sales and proposal generation process that linked
supply, pricing and accounting systems reducing proposal generation time by 75% and
improving sales 800%.
ƒ Added value to the business by turning a “Paper and Pen” organization into a completely
automated recruiting office by formalizing all business processes into an integrated database.
ƒ Developed marketing strategies for a real estate broker and an agent by formalizing their
business processes. Enhanced their public presence by recommending and implementing
effective web solutions.

NAME OF COMPANY, CITY, ST 05/97 – 05/98

Senior Commodity Manager

Functioned as the lead point of contact for the global procurement of $85 million annual purchases of
resister technologies from over 300 supplier relations by providing reliable sourcing, variety of
materials, availability of product and competitive pricing within lead times necessary for world-wide
manufacturing locations. Led the implementation sourcing strategies and strategic partnerships for
commodity products as well as proprietary and custom products in coordination with engineering,
design and manufacturing communities. Accomplishments:

ƒ Reduced supplier pool by 36% percent while simultaneously reducing costs of $9 million
annualized savings in just nine months on the job.
ƒ Designed and implemented a database solution to track 20,000 components for 15 manufacturing
locations including supplier information, alternative parts and cost drivers to be delivered via the
corporate intranet.
ƒ Played key role in the strategic planning of the global procurement intranet solution.

NAME OF ORGANIZATION, CITY, ST 08/95 - 05/97

President

A non-profit organization comprised of State University graduate students and internationally

recognized faculty who provide area businesses integrative consulting services. Accomplishments:
ƒ Managed workflow and supervised over 25 consultants on over 10 business and technology
projects.
ƒ Grew the corporate revenues by 17% in one year.
ƒ Managed and directed all functions of the consulting corporation while simultaneously attaining
two master's degrees.

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NAME OF COMPANY, CITY, ST 10/91 – 06/95

Paralegal Specialist

Provided support for 5 to 10 attorneys within the corporate legal department who provided assistance
to hundreds of outside counsel firms in all aspects of corporate and real estate law. Led coordination
efforts of collection of legal documentation for the sale of real estate and supervised all auction day
activities. Designed and developed all policy, process and procedures of newly formed Claims
Department which handled thousands of outside claims from investors and buyers of the Resolution
Trust Corporation and their acquired institution. Major accomplishments:

ƒ Supervised the sell of charged-off loans and realized over 50% more than expected on sale of
assets in more than five different initiatives; received recognition for outstanding sales returns.
ƒ Received special recognition for realizing over $500 MM in sales from five real estate auctions
selling hundreds of residential and commercial properties.
ƒ Provided paralegal support for asset marketing specialists in the sale of 496 loan portfolios
bringing revenues of $3.8 billion for the agency.
ƒ Recipient of multiple outstanding achievement and merit awards.

EDUCATION

Master of Science in Information Management, STATE UNIVERSITY, Anytown, ST, 1997

Master of Business Administration, STATE UNIVERSITY, Anytown, ST, 1996

~ Awarded Achievement Scholarships and Honors

Bachelors of Art in Psychology, STATE UNIVERSITY, Anytown, ST, 1991

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Sample B-8: Network Administrator b a Return Home
John Doe
123 Elm Street e Anytown, ST 00000 e (123) 456-7890 e [email protected]

Qualifications Overview

ƒ Seven years experience installing, maintaining and troubleshooting multi-platform networks (Windows
NT, 2000 & Novell) with solid understanding of current networking approaches and designs
ƒ Five years experience building and maintaining LAN / WAN networks
ƒ Excellent communication skills with experience in report / technical writing, instructing personnel, and
working closely with management and clients on technology-related issues

Professional Experience

Network Manager, NAME OF COMPANY, City, ST 1997 to 2002

Administered LAN / WAN based network; server design and maintenance, VPN reliability, Internet access,
configuration and maintenance of workstations and laptops, remote dialup connectivity, customer service and
help desk support; and the future planning and development of the network IT infrastructure. Highlights --

ƒ Reduced operating costs by researching and implementing more cost-effective methods of delivering
state-of-the-art technology; often used less expensive equipment with excellent results (Example: Set-up
remote offices using Intel routers instead of expensive Cisco equipment without any reduction in quality)
ƒ Significantly improved information flow and productivity by installing Microsoft Terminal Server for remote
access use; setup VPN for remote users to access network via Broadband or DSL connections; and
created remote dialup procedures for field personnel
ƒ Improved productivity and information flow by (1) installing a print server to allow printing from anywhere
on LAN / WAN network to any printer in the system; (2) setting up a fax server to provide staff with a faxing
capability from their desktops; and (3) outfitting field personnel with laptops and digital cameras, which
allowed real-time information sharing while working in the field
ƒ Increased online service levels to almost 100 percent and significantly improved system dependability by
upgrading all servers to Raid Level 1
ƒ Reduced operating costs by migrating inherited cc: Mail email system to the more cost-effective Microsoft
Exchange system
ƒ Standardized equipment and software in order to prevent future system failures and obtain troubleshooting
support from tier one providers
ƒ Regularly purchased and installed new PCs, laptops, printers, phone systems, and software applications
and conducted numerous training classes on their use
ƒ Gauged vendors' needs and system capabilities and recommended appropriate technology solutions
regarding T1, DSL, Frame Relay, and ISDN lines
ƒ Performed technical research on future projects and produced reports on project rollouts, new
technologies, and best methods of implementing new technologies
ƒ Implemented a Disaster Recovery Plan to ensure data backup and recovery
ƒ Implemented virus protection system to provide real-time data, servers, e-mail and Internet traffic
ƒ Expanded system capabilities by upgrading from Microsoft SNA to Microsoft Host Integration Server 2000

NAME OF COMPANY, City, ST 1991 to 1997

Network Administrator (1995 to 1997)

Server setup and maintenance; backup and disaster recovery; remote network access, desktop setup and
maintenance, and network printing configuration. Highlights --

ƒ Key participant in project to merge disparate technologies after company acquired two new businesses;
successfully merged all systems allowing free flow of information among different companies

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ƒ Worked with vendor and IT staff to setup a multiple session video conferencing system via ISDN
connections which reduced travel costs and improved productivity by allowing real-time meetings with staff
members at various locations
ƒ Migrated PCs from Windows for Workgroups 3.1 to Windows 95 OS
ƒ Set-up multiple short term remote sites allowing connectivity to the network
ƒ Helped management and vendors find cost-effective technology solutions

Education

B.A., Business Operations, Summa Cum Laude 1991

NAME OF UNIVERSITY, City, ST

Technical Skills

Hardware:
Dell Servers / PCs, Gateway PCs / Laptops, 3Com Superstack 3 Switch 2200 with Gigabit Module, 3Com
Superstack 3 Remote Access System 1500 Base Unit, Addtron Hubs, Intel Network Adapters, Intel Express
9100 Router, Adtran DSU / CSU (TI ESF CSU ACE), TCP/IP, IPX, Routers, Switches / Hubs, Raid / Mirror, TI /
DSL / ISDN / Frame Relay, HP Printers (4000, 4050, 4500, 5si, 8000, P1000, 750c plotter, 1120 and 1000

Operating systems and software:

Microsoft NT 4.0 / 2000 / XP / ME / 98, Novell, Exchange 5.5, Terminal Server, Vertas Backup Exec, Norton
Antivirus Enterprise, IIS / Proxy / IAS, SNA / HIS, RAS, Microsoft Office 97 / 2000 / XP, MS Publisher, MS
Project 98 / 2000, Suretrak Project Planner, Adobe Photoshop / Illustrator, AutoCAD, CorelDraw

Certifications (expected to obtain by December, 2003):

Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Database Administrator (MCDBA)
Microsoft Office Specialist
CompTIA A+, Computing Technology Industry Association
CompTIA Network+, Computing Technology Industry Association

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Sample B-9: Computer Technician b a Return Home
John Doe
1234 Elm Street Anytown, ST (123) 456-7890 [email protected]

PROFESSIONAL PROFILE

Results-oriented COMPUTER TECHNICIAN with 11 years experience troubleshooting and resolving computer
hardware / software problems for diverse clients. Excellent customer service skills.

TECHNICAL SKILLS

ƒ Purchase / Installation / Maintenance: Motherboards, CPUs, Memory, CD Rom Writers, DVD

Burners, Cases, Keyboards, Mouse, CRT / LCD Monitors, Laser Printers, Scanners, Desk Jet
Printers, Power Switches
ƒ Systems Built / Sold: Servers, Pentium 4, Pentium III, Pentium II, Pentium, 486, 386, Laptops
ƒ Software Installed: Office 2000, Office XP, McAfee, Norton, McAfee Spam Killer, Netscape,
Scanning software, and multiple programs specific to each client’s business requirements
ƒ Operating Systems: Windows 98, Windows NT/2000, Windows XP, DOS
ƒ Installation of Networks Using: Switches, Network Cards 10/100/1000base T, Routers, Hubs,
Cables, Patch Cables, Setting up printers on networks

WORK EXPERIENCE
NAME OF COMPANY, City, ST 1993 to Present
Owner and Operator

Troubleshoot and resolve computer problems; build and upgrade systems; install software and perform
general maintenance for clients; assist company owners and department heads in determining hardware and
software requirements and making purchases; and tutor clients on use of hardware and software.
Effectively marketed services to and maintained working relationships with more than 50 companies.
Recent accomplishments:

ƒ Improved clients’ operations by completing a wide-scale replacement of out-dated work stations

and servers; upgraded operating systems from Windows 98 to Windows 2000 / XP Pro; transferred all
data files to new PCs, keeping desktop preferences in-tact
ƒ Set up work stations on networks and the Internet so clients could correspond with vendors
electronically
ƒ Completed several server upgrades from Novell to Microsoft NT 4 in order to accommodate
upgrading to the latest version of MASS90 accounting software; fully automated another client's
manual accounting system
ƒ Significantly reduced client's labor costs and error rate by setting up a network and installing an
engineering program that automated the tool cutting process (eliminating the need for manual
cutting)
ƒ Repaired crashed drives in a timely manner to ensure business operations were up and running as
quickly as possible
ƒ Recovered numerous lost files of critical information due to viruses and damaged hard drives

NAME OF COMPANY, City, ST 1992 to 1993

PC Technician

Troubleshot and resolved computer problems; built and upgraded systems; installed software; and
performed general troubleshooting and maintenance for business clients and the general public.
Major accomplishments --

ƒ Upgraded more than 100 [name of corporation] PCs throughout southern California
ƒ Recipient of top performance award from [name of corporation] for "best serviced PCs in California"

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NAME OF COMPANY, City, ST 1987 to 1991

Account Representative

Provided customer support and technical assistance on all hardware / software products; generated new
subscribers and equipment sales / leases; and trained customers and employees on use, maintenance and
repair of equipment. Major accomplishments --

ƒ Ranked #1 in sales among 7-member sales team for two years during four-year history with company
ƒ Received several sales performance awards for generating the most new business
ƒ Increased account base by 10 percent each year with company

NAME OF COMPANY, City, ST 1985 to 1986

Owner and Operator

Designed residential and commercial swimming pools. Major accomplishments --

ƒ Worked closely with clients to develop landscaping plans and pool designs to meet individual needs
ƒ Maintained all accounting, cash, inventory, payroll and administrative controls
ƒ Hired and supervised contractors and oversaw project completion
ƒ All contracts were completed on time and within budget

NAME OF COMPANY, City, ST 1984 to 1985

Marketing Consultant

Marketed firm's engineering services. Major accomplishments --

ƒ Helped create and produce the firm's first service brochure

ƒ Helped owner develop and implement marketing strategies that successfully increased client base

NAME OF COMPANY, City, ST 1979 to 1984

Owner and Manager

Provided recreational and lifeguard services. Major accomplishments --

ƒ Managed up to 10 full and part-time employees, including scheduling, training, supervising daily
assignments, and performance evaluation
ƒ Managed day-to-day operations of business including overseeing pool and facility maintenance,
handling proposals, monitoring expenditures, handling cash receipts / deposits, and completing
numerous miscellaneous administrative tasks
ƒ Successfully marketed services to homeowners' associations, property management companies, and
major developers

EDUCATION

A.A., Public Speaking, NAME OF COLLEGE, City, ST

Completed 30 hours of coursework in Public Relations at STATE UNIVERSITY

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Sample B-10: Software Engineer b a Return Home
John Smith
1234 Elm Street e Anytown, ST e (123) 456-7890 e [email protected]

Software Engineer e Application Developer

Twelve years experience as computer scientist for major corporations in the communications and
pharmaceutical industries. Have significantly contributed to corporate profit and efficiency by developing
effective computer applications.

Professional Experience

Computer Application Developer, MAJOR CORPORATION, City, ST 1999 to 2002

Developed readiness technology applications. Recent project involved development of Java tools connecting
Oracle, Radiance, WebCT, and Netscape for the purpose of retraining 5,000 employees worldwide on use of
new case management system. This required writing a program enabling employees to study, complete labs /
quizzes online, and management tools enabling instructors to generate and manipulate lab cases, and monitor
and grade students' progress. Results:

ƒ Employee retraining time was completed in six weeks (14 weeks ahead of schedule) and user
readiness and accuracy increased by approximately 40 percent
ƒ Used a natural language processing technique so that the system could be adapted to future
programs without a major rewrite

Computer Security Systems Engineer, MAJOR CORPORATION, City, ST 1997 to 1999

Analyzed security attacks on system networks and wrote web-based tools for system monitoring and intrusion
detection. Highlights:

ƒ Wrote software enabling [company] to track and log hackers' movements without their knowledge
ƒ Developed Java-based software that enabled Netscape browsers to analyze intrusion rates and
compile historical data in real-time
ƒ Developed real-time online tracking tools that reduced experimentation cycle from 3 months to real
time, reducing labor costs significantly by eliminating the need for monitoring personnel

Oracle Engineer, MAJOR CORP., City, ST 1997 to 1998

ƒ Developed methods to interface Lotus Notes and Oracle (incompatible at the time) which resolved
company's serious information flow problem, and resulted in a significant improvement in the ability of
1,000+ engineers to communicate and share data
ƒ Provided consulting services (Oracle SQL, PERL, website and database development)

Database Development Engineer, NAME OF COMPANY, City, ST 1990 to 1996

Developed software enabling a glucose meter to operate within a wristwatch. Results:

ƒ Reduced manufacturing costs of meter 60 percent and increased company's market share 35 percent
ƒ Operated with significantly less memory than a handheld meter
ƒ Was adopted for use in later generations of handheld glucose meters
ƒ Member of 15-person team that designed and implemented an Oracle-based manufacturing
information system that reduced the manufacturing failure rate of glucose meters by 70 percent in one
year; and achieved ISO 9000 Quality Certification on the manufacturing statistical process control
system

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Software Development Engineer, NAME OF COMPANY, City, ST 1987 to 1989

ƒ Developed retail sales analysis system in C on UNIX for various international clients
ƒ Wrote and implemented [name of product] software to network NC-controlled machines to PCs
ƒ Designed software and wrote operating system for embedded text equipment for printers and
terminals

Principal Computer Engineer, NAME OF COMPANY, City, ST 1984 to 1986

ƒ Developed wireless communications systems for connecting computers without wires

ƒ Led team of engineers that developed [name of products] based packet-switched network to be
used via standard commercial two-way radio equipment

Principal Software Engineer, NAME OF COMPANY, City, ST 1983 to 1984

ƒ Developed remote controlled data collection and billing system for nationwide trunked radio
systems

Education

Candidate, Doctor of Philosophy, Computer Science Present

NAME OF UNIVERSITY, City, ST
Dissertation: "Title of Dissertation"

Master of Arts, Computer Science 2000

NAME OF UNIVERSITY, City, ST

Bachelor of Science, Management (Honors Graduate) 1997

NAME OF UNIVERSITY, City, ST

Technical Skills

Hardware: Macintosh G4, G3; Sun Servers, Compaq and other Intel Servers
Operating systems: Mac 0SX, Linux, UNIX, Mac 0S9, Windows NT/98, Solaris
Languages: C, C++, Visual C++, SQL, Oracle PL/SQL, Java, Java Script, HTML, PERL, J2EE, HTTP/1.1,
ODBC/JDBC, Python, PHP, mySQL, PostScript
Databases: Oracle, mySQL, FileMaker
Licenses: FCC Radiotelephone Commercial License / Amateur Radio Extra Class License (AE1U)

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Sample B-11: Software Developer b a Return Home
Jane Doe
123 Elm Street Anytown, ST 00000 (123) 456-7890 [email protected]

PROFESSIONAL PROFILE

Results-driven management professional with over 20 years of experience in the computer hardware and
software manufacturing industry. Exceptional record of increasing operating efficiency and boosting
profitability through expertise in computer software engineering, operations management, project
management, and staff supervision.

WORK EXPERIENCE
NAME OF COMPANY, City, ST 03/90 to Present
[Leading manufacturer of electronic design automation (EDA) software tools, employing 5,000 worldwide]

Hold positions as (1) Software Manufacturing Engineering and Operations Director, (2) Program Manager, (3)
Documentation Control Manager, and (4) Production Manager:

(1) Director, Software Manufacturing Engineering & Operations

ƒ Led team that designed and implemented a web interface electronic software distribution (ESD) site
for customers to download company products
ƒ Led team that designed and implemented an electronic software download manager that allows
customers to select, download and install specific products simultaneously
ƒ Designed a process enabling customers to register and place orders online, and to receive e-mail
notifications about specific products, new releases and updates
ƒ Led team project to simplify and automate production processes that ultimately reduced head
count from 10 to 3
ƒ Led team project that effectively streamlined and automated the release processes, reducing the
time between release to manufacturing through first customer shipment from 27 to 8 days, and
reducing head count from 7 to 2
ƒ Member of team that researched locations for overseas customer service site; helped setup mirror
site in Ireland to service overseas customers; in charge of maintaining relationship between
American and Irish fulfillment teams; travel to Ireland 1 - 2 times per year

(2) Program Manager

Lead and coordinate schedules with R&D engineering managers, technical writers, product validation
managers, and product marketing managers for five different product teams. Started the [Name of] Group.
Develop processes and tools to receive tar kits from product groups; oversee documentation controls and
product price database. Manage seven full-time employees.

ƒ Designed a web interface form used by program and product managers to submit product database
change requests for review and approval before entry
ƒ Involved in rewriting groups process to fit the ISO 9000 requirements and obtain certification
ƒ Key member of cross functional team to develop release processes from populating the product
database, receiving tar kits from R&D, and creating a CD-ROM image used for 1st article testing thru
managing inventory for customer shipments
ƒ Streamlined the Documentation BOM/Inventory Control process to reduce the time by over 50% and
reduced head count by one
ƒ Streamlined the release process to reduce head count by one
ƒ Led team project to change hard copy release hand-off to electronic files rather than hard copy
masters; convinced R&D management to stop requiring the production of hard copy user
documentation once it was available on CD-ROM, saving $4 million per year in inventory costs
ƒ Lead team effort to re-engineer the process of generating CD-ROM images for the 1st Article
process, reducing the time between RTM and FAD from 7 to 2 working days

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(3) Documentation Control Manager

Write Bill of Materials (BOM) for all hard copy documentation and shipping reproducible masters to the
European and Japanese manufacturing facilities while maintaining receipt of new documentation for current
releases. Manage one full time employee.

(4) Production Manager

Oversee manufacturing software production, tape duplication, shipping, receiving, inventory control,
documentation control and administration of a supplies budget that grew from $1.5M to $7M in a two year
period. Manage seven full time employees and up to three contractors.

ƒ Planned and coordinated a relocation for manufacturing, and organized and equipped the new
facility to warehouse an increased storage capacity of hard copy documentation from 30 to 200+
titles
ƒ Assisted in start up of Puerto Rico factory
ƒ Developed the manufacturing part number system subsequently adopted by the company and still in
use today
ƒ Developed processes to improve quality and efficiency in the manufacturing process which reduced
operating costs significantly

NAME OF COMPANY, City, ST 12/87 to 03/90

Director of Operations
[Contract order fulfillment center for the software industry]

Oversaw production planning, capacity planning, inventory control, packaging, fulfillment, warehouse,
shipping, receiving, data entry/order processing, and customer service. Performed personnel management
duties, i.e., hiring/firing, maintaining records, and establishing policies. Purchased equipment, wrote and
reviewed purchase agreements and obtained quotes. Administered company's insurance plans (equipment,
worker’s compensation, vehicle, and medical).

ƒ Streamlined production, warehouse, shipping/receiving procedures & policies, resulting in higher

through-put with less man-hours while maintaining a high quality level
ƒ Designed a customized inventory control system for the Apple Macintosh and coordinated with a
programmer from conception to implementation, this also included developing a part number
system

NAME OF COMPANY, City, ST 11/78 to 12/87

[Manufacturer of switching power supplies for computer industry]

Director of Operations (12/84 to 12/87)

Promoted to position based on strong performance as Materials Manager. Oversaw production planning,
capacity planning, inventory control, purchasing, quality assurance, product design, ordering process,
shipping and receiving, and customer service.

ƒ Upgraded MRPII System from a time-shared HP 3000 to an in-house microcomputer (Tandy 3000)
ƒ Successfully coordinated and supervised the redesign and relocation of factory, finishing the project
ahead of schedule and staying within limited budget

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Jane Doe Page 3

Material Manager (08/81 to 11/84)

Promoted to position based on strong performance as Materials / Production Supervisor. Program Manager
in charge of establishing a high volume production in Taiwan and Hong Kong. Acted as venture project
communications link for all manufacturing related issues. Established all policies and procedures in regards
to material handling, material control, purchasing and production control systems. Approved all production
procedures. Major accomplishments --

ƒ Selected and implemented a fully computerized MRPII System within three months which
streamlined and improved the inventory control and finished goods process
ƒ Completed review of all documentation for adequacy of data clarity and source selection
ƒ Familiarized off-shore factory management with production methods, standard labor times,
production test equipment and material costs
ƒ Successfully trained others within the company to reach positions of leadership in the areas of
production, assembly, inventory, and purchasing

Materials / Production Supervisor (11/78 to 08/81)

Scheduled and purchased raw materials, oversaw kitting activities and material control, and monitored the
quality and production processes from receiving through product shipment. Developed computer-assisted
parts master and master schedule; and planned and scheduled raw material and sub assemblies. Purchased
all fabricated and component material, as well as sourced sub contractors.

EDUCATION

Certificate of Completion, Electronics Technician, NAME OF UNIVERSITY 1978

A.A., Business Administration, NAME OF COMMUNITY COLLEGE 1982

MILITARY SERVICE

UNITED STATES AIR FORCE RESERVE 1977 to 1980

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Sample B-12: System Architect b a Return Home
John Smith
1234 Elm Street e Anytown, ST 00000 e (123) 456-7890 e [email protected]

Overview

Eighteen years experience analyzing, developing and troubleshooting software and systems architecture.
Proven ability to lead teams in the design, development and implementation of new software solutions and in
the customization of existing solutions to specifications and on schedule. Considerable experience in customer
relations management involving large corporate and international clients.

Professional Experience

Principal Architect, NAME OF CORPORATION, City, ST 10/98 to present

Work in capacity as on-site expert and lead developer specializing in providing solutions to diverse clients with
unworkable, incompatible or damaged systems. Responsible for system architecture and design; detail design
specifications and development of long-term plans to meet project objectives. Develop system narratives,
storyboards and user interface prototypes; work with development teams to implement project specifications
using proven object oriented design and object oriented programming patterns and techniques. Provide
support and technical guidance to team members. Major projects:

ƒ Currently, the technical development leader of 14-member engineering team developing a Chordiant 5
(JX) Weblogic CRM solution for [name of client] using Eclipse / CVS. All preliminary work was completed
on-time and within budget and the team significantly reduced the number of defects and improved overall
performance by 80 percent before the application went in to production.

ƒ Assumed role of CTI analyst and provided architecture and design services for [name of client] to integrate
their brokerage application to an Avaya G3 PBX. Used JTAPI to design a solution enabling the client to
have seamless telephone access to customers' accounts.

ƒ Developed the client side user interface components using Swing for [name of company]. Realigned their
requirements and use cases with respect to the Chordiant CCS framework. Worked closely with
development team and technical architect to resolve Java-related development problems.

ƒ Completed the following projects for [name of company]: (1) Developed a web-based front end for their
UBFile system using VisualAge Java; (2) Developed communication classes in C++ which allowed
distributed applications to communicate via TCP and IP Multicasting; and (3) Developed a set of backend
services for [name of company] OnDemand document management system using C++ which enabled
system to communicate with non-Windows based applications.

ƒ Lead developer / expert on [name of company] project to develop and implement their Chordiant CCS
product using VisualAge for Java.

Senior Software Engineer, NAME OF COMPANY, City, ST 11/95 to 09/98

Developed IBM and Intervoice IVR solutions; implemented and installed CTI solutions; and provided technical
marketing support and customer site surveys for clients. Projects:

ƒ Led 5-member development team that developed a multi-threaded Java-based predictive dialing solution
for [name of client].
ƒ Developed an alternative intelligent network solution for [name of client] that significantly reduced
implementation costs by offering up to 32 T1's of combined IVR and switching functions such as scripting,
prompting, digit collection, conference and one number calling.

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Vice President of Product Development, NAME OF COMPANY, City, ST 01/92 to 11/95

Founding member and lead architect offering high quality computer telephony integration (CTI) products and
services to call centers. Developed [name of application], a highly scaleable client-server, UNIX based
information server that integrated with all major IVR and PBX platforms and offered an MIS capability to
monitor, track and analyze agent productivity for clients. Accomplishments:

ƒ Helped grow company from scratch to employing 15 people and earning $5 million in annual revenues in
just three years.
ƒ Provided technical support and consulting services to major corporate clients, including [list of clients]
(which was a major project requiring support of 1600 call center agents with a peak call volume of 40,000
calls per hour).

Software Engineer, NAME OF COMPANY, City, ST 08/90 to 09/91

Company provided a mainframe-based cost modeling product for construction of large chemical plants for
customers such as [list of clients]. Helped with product implementation and troubleshot software and network
architecture. Major project:

ƒ Rewrote the product in a UNIX environment using X / Motif to simplify data entry and manageability of the
many data interdependencies; the resulting GUI product was compact and efficient enough to be used on
laptops in the field.

Computer Science / Technical Skills

Software Development Tools: IBM VisualAge Java, IBM WSAD, Eclipse/CVS, Embarcadero Describe,
Microsoft Visual Studio, EMACS
Languages: Java, J2EE, EJB, C, C++, HTML, XML, Visual Basic, KSH, Perl, ANT, AWK, SED
Operating Systems: Windows 95/98/NT/2000, UNIX (AIX, Solarus, Linux, Sun OS, FreeBSD), OS/2
Technologies: TCP/IP, Computer Telephony (CTI), IVR, CallPath, JTAPI, Weblogic, Websphere, LDAP,
object oriented programming (OOP), object oriented design (OOD)
Networking: TCP/IP, IP Telephony, XML, HTML, EJB, Servlets, TIBCO, MQ Series
Applications: Microsoft Office Suite, Microsoft Project, Microsoft Visio
Databases: Oracle, MySQL, Microsoft Access

Education

M.S., Applied Mathematics, NAME OF UNIVERSITY, City, ST 1985

B.A., Mathematics, NAME OF UNIVERSITY, City, ST 1982

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Sample B-13: System Architect / Project Manager b a Return Home
John Doe
1234 Elm Street City, ST 00000 Work: (000) 000-0000 Home: (000) 000-0000 [email protected]

Professional Profile
Results-driven computer professional with 15 years of experience as a business consultant providing
expertise in the areas of project management, QA testing, system architecture, software development
and research.

Professional Experience
Name of Company, City, ST 04/99 to Present

Hold positions as (1) Lead Consultant and Project Manager, (2) QA / Testing Manager and Technical
Analyst, and (3) System Architect for this consulting and system integration firm.

(1) Lead Consultant and Project Manager

Led all planning, budgeting, management, staffing, and delivery of technical solutions for assigned
programs and projects:

ƒ Led a team of 15+ staff members in the development of a multi-million dollar CRM (Siebel) project for
a large pharmaceutical company.
ƒ Conceived and implemented a solution for a client that resulted in a $3 million reduction in annual IT
operating costs while increasing productivity nearly 40%.
ƒ Managed the design, development, configuration and delivery of a new OSS package (order,
provisioning and billing) for a large local exchange carrier.
ƒ Supervised a CRM program project for a large wireless carrier that required coordination and
planning with senior management to develop a business case, integrate CRM business processes
with existing operations and architecture, and enhance IT operations.

(2) QA Testing Manager and Business / Technical Analyst

Manage IT services including architecture and services roadmap planning, budgeting and stakeholder
relations; software products selection; design and implementation of integrated business processes;
operations analysis and process improvement; requirements / change management; and vendor
management and contract negotiations:

ƒ Conceived and implemented a plan to increase IT productivity by more than 15% each year and
enable more efficient and profitable use of integrated solutions.
ƒ Performed an assessment of current enterprise architecture processes and practices and provided
recommendations for improved services to users and accountability to stakeholders.
ƒ Developed a software development lifecycle process improvement plan.
ƒ Reduced labor costs significantly by eliminating the need for 30% of IT personnel.
ƒ Designed and implemented plan to merge operational information from 24 separate independent
operating systems into one system to improve efficiency and reduce costs.
ƒ Significantly reduced amount of project rework or repairs from prior years and shortened project
delivery cycle time by an average of 10%.
ƒ Defined and documented data ETL process (integrations and operational M&Ps).
ƒ Created a data model for operational data marts to support financial forecasting, customer-focused
marketing, strategic planning, and process improvement selection.
ƒ Achieved significant reduction in operational costs of application enhancements and IT reporting
(scorecard).

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John Doe
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(3) System Architect

ƒ Lead Architect on project to design a high-bandwidth fiber provisioning management system to

provide an integrated OSS solution for fiber-optic network switching elements; team was responsible
for the integration of multi-applications (ordering, order management, provisioning, and billing) using
Vitria middleware solutions in order to capture and manage requests for high rate data fiber
transmission and optimize network deployment.
ƒ Defined, implemented and delivered web-based system architecture and test management services
for a large financial services organization that reduced operational costs significantly and improved
efficiency in the areas of logistics, web security, order and fulfillment, and the electronic billing
process.
ƒ Created processes for supporting architectural change requests, support enterprise applications
implementations, and capturing and measuring operational metrics.

Consultant, Name of Company, City, ST 12/97 to 04/99

Responsible for QA & Testing, Project Management, Test Automation Analysis and Business Process
Analysis. Developed and presented business cases to senior management for funding approval and
service offering initiation. Oversaw project sizing, estimation, resource identification, staffing, and P & L.

ƒ Led team of 20 testers and process architects / analysts to support $100M implementation of SAP for
a large billing services company.
ƒ Defined and developed E2E business process flows using SAP transactions and ensured the
integrity and accuracy of data entered into SAP and extracted into corporate data warehouse to
support business intelligence functions; project was completed on time and 10% under budget.
ƒ Defined and developed comprehensive test cases that ensured all business transactions are verified
and validated in order to reduce production error rate as much as possible.
ƒ Developed automated scripts to execute table driven test cases against the SAP application (team
used Mercury’s product suite including WinRunner, LoadRunner and Test Director).
ƒ Researched and developed strategic alliances with leading tools vendors and created service
offerings that were superior to competitors that resulted in repeat business from established
customers.
ƒ Proposed and initiated a corporate QA & Testing Competency Center to assist firm’s branches
nationwide in selling QA and testing services.
ƒ Created marketing material to support national sales team and participated in technical sales support
meetings and project kickoff; developed and used a "train the trainer" approach to motivate key staff
members to improve productivity and sales.

Name of Company, City, ST 07/92 to 10/97

Member of technical staff that researched, designed, and developed business tools to corporate clients.
Large projects included --

ƒ XXXX, an enterprise-testing tool intended for use by corporate clients having large integrated legacy
systems that that automated the tracking of multi-system business transactions.
ƒ [Name of tool], a test generation tool used to generate an efficient set of test cases based on user
requirements and application business rules. Helped market the tool to Fortune 500 clients and later
integrate it with the [name of tool] tool.

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ƒ Helped develop a system that automated testing tasks for a group of 12 testing engineers that
reduced the number of defects found in production by 90%; increased number of test cases executed
from 6,000 to 40,000; and reduced test cycle time by 33%. Test group received corporate
recognition and financial award for highest quality product in the company.

Computer Associate, Name of Organization, City, ST 06/87 to 07/92

Duties involved Unix System Administration, C / Assembler Programming, and IBM System 370
Operations:

ƒ Administered Vaxen, 780 & 750 running BSD 4.x Unix, in support of academic research
ƒ Key participant in the design and development of BSD/Linux OS kernel (part of a worldwide
development effort supported by [name of company] Research Laboratory).
ƒ Led technical planning and setup of an FDDI token ring to support inter-university network
communication.
ƒ Responsible for reconciling CICS records during evening operations and supporting student
registration system and tuition payment processing.
ƒ Developed routines in Cobol, Rexx, JCL, Fortran, and C to support the student registration program
and classroom logistics.

Education and Certifications

M.S., Computer Science, Name of College, New York City, NY (1992)
B.S., Computer Science / Math, Name of College, New York City, NY (1988)

Continuing Education:
ASQ Quality Manager Certification, Six Sigma Certification and SEI CMM Training
Training Seminar for Mercury product suite (including Test Director, WinRunner and LoadRunner

Certifications:
Institute of Electronics and Electrical Engineering (IEEE)
Certified Software Quality Engineer (CSQE)
Project Management Institute (PMI)

Computer Skills
Operating Systems: Windows XP, UNIX (FreeBSD, Linux, Solaris), Mac OSX, MS Exchange Server
Software Applications: MS Office, MS Project, Visio, Amdocs / Ensemble, Convergys / Atlys / Icoms,
Kenan, CSG, Oracle, Sybase, MySQL, TestDirector, WinRunner, LoadRunner, MetaSolv, SAP, Tibco,
SpeeDEV
Languages / Scripts: KSH, AWK, SED, Perl, C, C++, VB, PL/SQL, Java, HTML, TCP/IP, Lex / Yacc
Hardware: Sun Servers, SP Servers, S/390, Intel Servers, Macintosh / Xserve, Nortel OPTera Switches,
Cisco UBR and Multi-service Platform routers and switches

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Sample B-14: Chief Information Officer b a Return Home

J OHN E DWARD J ONES

123 Elm Street, Anytown, ST 12345
Telephone: (123) 456-7890 • Email: [email protected]

Chief Information Officer • Chief Technology Officer • Director of Technology

Senior executive with over 25 years of diversified expertise in technology infrastructure development, data
architecture, and telecommunications.

Professional Experience
Chief Information Officer, Name of Company, City, ST 1999 to 2001

Managed IT Services for $750 million travel management company with locations in 40 states; supervised four
managers and 42 employees.

ƒ Recruited by CEO to remedy software and vendor issues carrying negative impact of over $1 million annually.
Result: Produced over $2 million in annual savings through negotiation with software vendor to alleviate
increase in licensing and maintenance fees.
ƒ Championed implementation of improved testing and QC processes, leading to development of a test lab and
utilization of third party analysis tools to increase quality of software.
ƒ Improved staff and team morale by initiating regular meetings and developing formal training plans, including
“Learn-at-Lunch” meetings.
ƒ Delivered significant savings, improved service levels, and reduce hardware/software complexity by
standardizing Microsoft products and reducing number of servers by 50%.
ƒ Achieved approximately $600k annual savings through implementation of WAN and LAN and effected a 50%
reduction in telecommunications costs by renegotiating telecommunications contract.

Director of Information Technology, Name of Company, City, ST 1998 to 1999

Managed IT Services for second largest crop insurer with over 2,000 agents nationwide. Actively directed
technology initiatives including all hardware and software development, QC, and maintenance including data
networks. Supervised seven managers and FTE staff of 41 and 31 contracted consultants, which included project
managers, systems analysts, and software developers.

ƒ Selected and implemented new applications and products that significantly improved client service and
productivity of information technology services.
ƒ Championed development of testing and QC lab that provided 65% reduction of help desk calls.
ƒ Established ITS steering committee with representatives from major business departments and ITS to improve
focus and communication for critical business and technology issues.

Chief Technology Officer, Name of Company, City, ST 1996 to 1998

Managed team that developed product and supporting infrastructure for startup of multi-million dollar web-based
financial services provider. Supervised consulting firms with approximately 38 developers.

ƒ Developed first “one stop shopping” system utilizing advanced technologies to enable client identification of
financial services and accounts with “single sign-on” web capability.

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JOHN EDWARD JONES
PAGE 2

VP of Information Technology Services, Name of Company, City, ST 1994 to 1996

Full responsibility over information technology, telecommunications infrastructure, and operations with overall
decision-making authority. Directly managed four managers and team of 38 personnel while reporting to CEO.
Responsible for vendor negotiation and selection as well as identification, hire, and management of outside
consultants.

ƒ Delivered savings of over $50k annually by facilitating transition of hardware maintenance from vendor to local
company.
ƒ Effectively selected and managed implementation of robotic/automated quality control software that reduced
staffing needs 80% and provided savings of approximately $320k annually.
ƒ Eliminated $250k in further unproductive development costs by terminating already past due, over-budget project
handled by outside consulting firm.
ƒ Implemented batch fax system to replace outsourced service saving approximately $15k annually.

General Manager, Name of Company, City, ST 1984 to 1994

Promoted three times during ten-year term; held multi-faceted management authority over computer operations,
development, and support in addition to client services and pre-sales activity. Supervised groups of up to 40
personnel including data entry, graphic design, computer operations, software development, and client support.

ƒ Delivered $500k in expense reductions by replacing mainframes with client server technology.
ƒ Introduced new Oracle, Unix and WAN technologies that enhanced productivity and access to data.
ƒ Created information technology task force, which effectively improved relationships between business and
technology areas while delivering improved productivity.

Technical Expertise
Hardware: PCs; AS/400; RS/6000; DEC VAX; Modems (dial-up, direct line and cable);Routers; Bridges;
Switches; Aspect ACD; Rolm PBX; IBM, HP, Compaq and Dell Servers.
Software: Platinum’s Aion; AIX; Heat; Sales Logix; MS SQL Server; Sybase; MS Visual Interdev; IBI’s
Focus and WebFocus; Cisco Director; Crystal Reports
Networks: Novell Netware; Microsoft; Dec; DSL; VOIP; ISDN; Frame-Relay; TCP/IP
Languages: C; C++; Visual Basic; HTML; XML; Java; Delphi; Pearl; CGI

Education
MA in Management with Distinction; Name of University
B.S., Business Administration — Emphasis Technical Services, Name of University

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Sample B-15: Telecommunications Engineer b a Return Home
Jane Doe
123 Elm Street Anytown, ST (123) 456-7890 [email protected]

Senior PROJECT MANAGER / ENGINEER with eleven years experience building efficient telecommunications
systems. Accustomed to working under extreme pressure and managing multiple projects at once while
always completing projects on time and within budget.

PROFESSIONAL EXPERIENCE

NAME OF COMPANY, City, ST 03/01 to Present

Senior Consultant

Plan and manage the strategic development of the [company] Transport Network (3G Cellular Network) for
the efficient and successful launch of the UMTS Cellular Network by the end of 2003. Define the planning
strategy for ATM SPVC's via PNNI, Transport Network Topology, quality of service, RNC capacity and location,
transport network parameters, and network dimensioning.

ƒ Negotiated a three-year 50 million Euro vendor contract for [company] ATM project saving the company
more than 30 million Euro through various proposal and project management activities (original
estimates were 80 to 150 million Euro)
ƒ Coordinate all Transport Network activities and the work of 50 people across various engineering groups,
equipment suppliers (Nokia, Nortel and Lucent), and work closely with regional planning teams located
in England, Ireland and Germany to ensure network is completed on-time and within budget
ƒ Identify critical transport network issues and propose solutions in consultation with the vendors and
fellow colleagues
ƒ Defined the key requirements for the development of the future Transport Network and coordinated the
delivery of a “Strategy Paper”, highlighting the underlying enabling technology
ƒ Planned, prepared and delivered an ATM overview training course for the Access Systems Engineering
Group
ƒ Provide high level guidance to the Regional Planning Teams on optimal planning strategies and
coordinate workshops and presentations as needed; act as interface to the group-wide Transport
Network Strategy team

NAME OF COMPANY, City, ST 01/97 to 03/01

Senior Project Engineer / Manager

Full responsibility for all major projects and planning activities within the Access Network with total annual
expenditures of NZ $30 to NZ $50 million. Routinely directed up to 15 personnel in performance of projects
valued between NZ $200,000 and NZ $2,000,000 with an average value of NZ $800,000. Negotiated and
maintained contract relationships with major equipment suppliers; and directed detailed project
designs/plans in accordance with capital budget for network building, growth and reliability.

ƒ Involved in the specifications of the future direction of the Access Network which included the
integrated SDH, ATM, IP Network strategy; introduction of Metro-DWDM; business case for introduction
of MPLS; and strategy for Ethernet Edge Switch deployment at POP's
ƒ Provisioned Cisco BPX/AXIS Equipment for providing FR/ATM Services; Alcatel OPTINEX family of SDH
Equipment (STM-1, STM-4, STM-16...); Tellabs Digital Cross Connects; E3 and STM-1 ATM UNI’s; high-
speed Ethernet links (10Meg, 100Meg); multi-site call centers; and wide area networks (Frame
Relay/ATM/IP)
ƒ Evaluated various 2G/3G cellular technologies and assisted in the bidding process for the 2G/3G licenses
(Spectrum Auction currently under way)
ƒ Project Manager for the trial and launch of Wireless Local Loop Network ($3,000,000 project) into
commercial reality which involved site inspection and preparation, lease negotiation, vendor RFI/RFQ
and selection, and equipment installation
ƒ Conceived and developed a system that redefined the equipment ordering and installation process
resulting in reduced operating costs and a significant cost savings for the company

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Jane Smith Page 2

NAME OF COMPANY, City, ST 05/94 to 12/96

GSM Planning and Design Engineer

Planned and developed the Base Station Subsystem Network; recommended new transmission strategies and
assisted in preparing long term transmission plans; updated the BSS Network record plans; prepared
specifications for Network Records Database; developed transmission network; and investigated
and recommended various base station configurations and the use of digital cross-connects. All projects
were completed on-time and within budget.

ƒ Project Manager for major project to complete [company's] first SDH Fiber link within the CBD area
ƒ Project Manager for the planning and implementation of transmission loop diversity within the BSS
network utilizing Nokia DN2’s
ƒ Project Manager for making recommendations on transmission management solutions
ƒ Assisted in negotiating with [name of companies] for transmission capacity lease
ƒ Produced Base Station, BSC and Transcoder install specifications; specified the various service areas for
each Base Station Controller; and assisted in preparing test plans for new Base Station Controller
features
ƒ Assisted in the development of the Long-Term Transmission plan in order to meet cellular traffic
predictions

NAME OF COMPANY 03/92 to 02/94

Planning & Design Engineer

Planned and implemented high capacity microwave links and assisted in the development of the
Transmission Network. Designed, installed and commissioned digital microwave links (ranging from 900 MHz
2 Mbps links through to upper 6 GHz 140 Mbps links).

ƒ Led various project teams in the installation and commissioning of AWA, OKI and [company] DMR’s
ƒ Negotiated with various local and overseas vendors for the procurement of network equipment
ƒ Prepared documents for Soil Analysis and Microwave Tower design for a new Radio Site
ƒ Planned and designed new [company] Digital Microwave link (4 hops) to be installed between Nadi and
Suva
ƒ Part of a working group to establish the [name of group]
ƒ Conducted site surveys to determine potential BTS sites for the [name of] joint venture Cellular
Network

EDUCATION

Bachelor of Electrical Engineering (Communication Systems) 1991

NAME OF UNIVERSITY, City, ST

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Sample B-16: Corporate Software Engineer b a Return Home

Joe Wilson
1234 Elm Street ƒ City, ST 12345 ƒ 123-456-7890 ƒ [email protected]

Summary of Qualifications

y Fifteen years experience managing all phases of the software engineering life cycle using object
oriented and component based system designs in multiple application development areas including
database, network, firmware, system-level, web development and computing infrastructure
management.
y Led the team that developed various software tools and systems for semiconductor manufacturing
process including new product introduction, simulation, testing, debugging, manufacturing, yield
analysis, change management and general productivity improvement engineering. Significantly
reduced worldwide IT-related manufacturing costs for 11 test sites in seven countries by improving
efficiency and reducing computing costs.
y Ten years experience running production environments, managing 30+ employees in multi-national
groups in SJ and PG, and overseeing budgets in excess of $1 million.

Employment History

NAME OF CORPORATION, City, State 1990 – Present

Director (2002 - Present)

y Grew business from 17 employees to 30 employees in 2 ½ years; managed 30 software engineers

and system administrators.
y Improved relations with test sites by launching 24-7 support group that boosted client satisfaction and
increased customer referrals.
y Successfully designed, developed and deployed AAA, a generic electronic approval flow engine with
decision based branching, parallel signoff, and template supports.
y Overhauled production site computing infrastructure with [Name of Software] mechanism, a web
based software distribution system, improving security structure and distributed lot name generation
system.
y Significantly reduced staff turnover through improved communication and allowing employee
feedback in decision- making processes.

Senior Manager (1999 – 2001)

y Successfully rolled out XYZ (Company's new manufacturing software) to eight production sites in four
countries.
y Undertook worldwide system management and administration responsibilities for three division and
eight test sites comprising 500+ systems to build and ship new testers worldwide.
y Supervised group that created a web based tracking system that also provided customer feedback,
all bug submissions, and new features requests.
y Designed, developed and deployed web based centralized powerful management tool for
engineering divisions.
y Grew business from eight employees to 17 employees in 2 years; led four-member software
development group in Malaysia and established Malaysian recruiting procedures.

(continued)

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Manager (1997 – 1998)

y Managed team of eight software engineers to plan projects, strategize, and implement procedures
and methods for auditing the correct flow of data from the test sites to database.
y Directed and deployed new reporting and data browsing applications for end users (A, B, C and D).
y Continued improvement and wide spread deployments of database applications with new features
such as quick data browsing, desktop files, report viewers, product planning, defect density analysis,
and applying data warehousing techniques to product engineering database for delivering vastly
improved query performance and expanding scope by incorporating E-Test data.
y Formed and led production software group to develop XYZ (Company's Test Operation Manager), a
PC tester NT network architecture project, a backbone of company's manufacturing for many years;
also developed high level architecture specifications for XYZ.

Supervisor / Group Leader (1994 - 1996)

y Supervised and trained software engineers and participated in the peer review process.
y Designed architecture and managed team that developed XXX, a comprehensive yield analysis
application based on comprehensive test results data stored in Sybase database (includes custom
graph library to plot wafer maps, trends, Paretos, and line charts).
y Invented a method of efficiently executing arbitrarily complex queries based on unlimited logical
conjunctions of simpler queries by applying knowledge of graph theory and compiler construction.

Senior Software Engineer / Software Engineer (1990 - 1993)

y Developed a standardized GUI for all bit map programs and redundancy to aid failure analysis and
first silicon debug work, and created low level test programs and behavioral simulators for 7K series.
y Invented and deployed new methodology to speed up silicon debugging process and confirmed
100% functionality before first silicon arrival, yielding faster time to market.
y Integrated company’s proprietary PC structural testers to industry standard UNIX chip simulator
packages so that PC testers vectors to be run directly against the design database for a chip.
y Researched and generated a specification document for the C++ and Windows programming coding
and 32 bit migration standards to be used by division.
y Built strategic corporate partnerships that led to a significant increase in sales revenues.

Patents

Methods and device for test vector analysis (US Patent 0,000,000): A device for testing and
manufacturing integrated circuits including microprocessors, memories, ASICs, and programmable logic.

System and method for performing database query using a marker table (US Patent 0,000,000): An
intelligent and optimized system for performing complex multiple subs-criteria queries in database system
using marker table.

A real time adaptive short term planning system for testers’ network (US Patent Filed): Real-time
monitoring of testers combined with adaptive simulation model without users’ interaction to enhance
production-planning process.

Intellectual property asset approval flow (US Patent Filed): Provides unique present and future
invention disclosure evaluation and efficient mechanisms to allow easy reviews, capturing data and
making filing decisions.

(continued)

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Affiliations

Founder of the [name of website] – An open and independent forum for evaluating and extending the
knowledge of the .NET technology in the [region] area (2500 members).

Founder of XXX Work Group – A group dedicated to the exploration of new technologies for solving
business problems (primarily targeted towards CIOs, IT managers, and business decision makers).

Education & Technical Skills

B.S., Computer Engineering, NAME OF UNIVERSITY, 1988 (Ranked 4th in class)

Programming languages: C++, C#, ASP, Visual Basic, PASCAL, Assembly/Machine Language
Technologies: HTML, XML, and SQL
Operating Systems: Windows Servers and desktops, Linux, Solaris

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Sample B-17: System Engineer b a Return Home
Jane Doe
123 Elm Street • Anytown, ST 00000 • (123) 456-7890 • [email protected]

Summary of Qualifications

Systems Engineer / Manager with twelve years experience maintaining and troubleshooting UNIX-based
(Solaris) workstations and servers and IBM-compatible PCs and MACs.

Professional Experience

System Engineer, NAME OF COMPANY (City, ST) 2001 to Present

y Hired as a Level 1 Administrator and promoted twice in first two years of employment
y Reliable and effective member of a 5-member I.T. team that operates in a 24/7 on-call environment
y Lead responsibility for performance tuning, operating system upgrades, changes and
troubleshooting, and firmware upgrades on 170 Sun Microsystems servers ranging from Enterprise
450 through Sunfire15K, and over 700 workstations
y Provide support for software applications such as SunOne Webserver, Netegrity Siteminder, Rational
Purify and Netscape browser for Solaris and for Linux cluster research project and Linux desktop
feasibility project
y Lead member of team designing and building the support and operational environment for Linux OS
and applications running on Linux servers
y Currently member of a team replacing two large UNIX servers with a Linux cluster that will allow for
the re-appropriation of the two UNIX servers for a different function and save the company about $1
million dollars

NAME OF EMPLOYER (City, ST) 1993 to 2001

Unix Systems Manager (1997 to 2001)

y Maintained approximately 45 Sun Microsystems workstations and servers.

y Provided hardware and software upgrades, troubleshooting and maintenance and assisted in
supporting PC and Mac maintenance.

Programmer / Operations Manager (1993 to 1997)

y Performed programming and user support services on Datatel administrative system running on a
prime mini computer.

Education & Computer Skills

B.A., Computer Science (minor in Mathematics), Name of University, City, ST 1993

Platforms: Windows, Macintosh, Linux, UNIX

Management Software: Microsoft Office 2000, MS Project, MS Access, Homesite, ColdFusion Studio, MS
FrontPage, DreamWeaver Lotus 1-2-3, SQL Server, Visio, Inspiration, Claris, FileMaker Pro, SQL 6.5 & 7.0
Enterprise Manager, IIS, LinkBot, Astra Site Manager, MySQL, Adobe Photoshop, NetObjects Fusion

Enterprise Solutions: BroadVision, Vignette, Pandesic, WebSphere, Eshare, LivePerson, Borland Sidekick
(PIM), Microsoft SiteServer, Coldfusion Server, Interwoven, Open Market

Programming Languages/Scripts: HTML, DHTML, Cascading Style Sheets (CSS), Perl, Coldfusion, Active
Server Pages (ASP), JavaScript

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Sample B-18: Technology Consultant b a Return Home

Jane Smith
1234 Elm Street, Anytown, ST 12345 Tel: 123-456-7890 [email protected]

TECHNOLOGY CONSULTANT
PROFESSIONAL EXPERIENCE

NAME OF COMPANY – Anytown, ST 04/2004 – Present

Consulting Manager

Responsible for managing customer relationships within the US region by providing leadership and
subject matter expertise during the sales process; delivering engagements on time and within budget;
establishing, maintaining and expanding the customer base.

y Accurately track and forecast engagement revenues

y Develop solid project plans and models for delivery, identifying skill set needs, risks, dependencies
and mitigation strategies
y Actively participate and provide direction as needed in the analysis, requirements gathering and
design portions of engagements
y Identify additional service opportunities with customers and proactively manage customer care
y Execute contracts and invoicing for engagements

NAME OF COMPANY - Anytown, ST 09/2003 – 04/2004

Technology Principal/Co-Owner

Technology and engineering consultants. Provide leadership, direction, and management for large-scale
enterprise/global technology integrations and process automation such as Documentum, program offices,
business process reengineering, and quality/compliance using structured, flexible methodologies to drive
projects and immediately deliver benefits. Directly responsible for profit/loss.

y Developed FRS and design documents, corporate taxonomy, workflows, Gantt charts for client
content management project including staging plan for leveraging enterprise content management
toolset investments into other business functional units both internal and external
y Developed standard toolsets and documented plans for management of SDLC using RUP iterative
methodology, requirements management, risk management, and communication plan
y Provided user documentation and training, integration with management systems, networking and
printer/plotter configuration, migration, and archiving strategy

NAME OF COMPANY - Anytown, ST 04/2003 – 09/2003

Associate Director – Global Systems

Responsible for the management of global submission systems implementations: including budgeting,
business process redesign, compliance recommendations, technology solutions, proposal creation, client
management; managed staff of five professionals and 50 matrix team members.

y Implementation of systems validation process including FDA compliant, pharmaceutical and systems
best practices including policy structure requirements through operation procedure and work
instructions
y Developed transnational business model for internal global project management and communication
y Initiated cultural perceptivity tools, such as cross-communication strategies, cultural sensitivity
classes, cultural knowledgebase, global MS project templates for management of deliverables in
multiple time zones and holiday schedules

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NAME OF PHARMACEUTICAL COMPANY, Anytown, ST 06/2000 – 04/2003

Technology Manager – Enterprise Systems

Responsible for the investigation and implementation of enterprise wide high-value technology solutions.
Responsibilities include cost justifications, formation and management of cross-functional teams,
communication plans, marketing collateral, compliance, and execute organizational change management
practices to existing application users to enhance system acceptance. Managed development, project
management, and validation staff of fifteen to thirty contactors and employees.

y Achieved 45% increase in submission compilation with a 95% decrease in overtime resulting in an
overall cost savings of $85,000 per compound
y Provided capabilities for regulatory management to snap shot the exact percentage of submission
dossier completion that also enabled the publishing team to anticipate resource needs; and
compound teams to better manage deliverables
y Enabled compound teams to login once and search across docbases, and quickly determine status
of submitted documents
y Achieved annual ROI of 330% based on time savings of 30 minutes per day per developer. Ability to
rely on the integrity of the archived builds for roll-back

EDUCATION

Anytown College –BS Computer Science, Summa Cum Laude

Anytown Graduate School of Management – MBA (current)
Name of University – Software Engineering Institute - CMM Certification
Project Management Institute – PMP Certification in process

TECHNOLOGY

EDMS/Publishing: Adobe, Documentum EDMS98, 4i, 5.x, RiteSite, WDK Space, WebTop, Web
Publisher, AnnoDoc, CoreDossier, docuBridge, Qumas Suite, PitStop Pro, Input Accel, eRoom 7,
WorkSite, TeamSite, MailSite

Development: Visual Basic, ASP, JRun, Java, C/C++, J2EE, XML/XSL, .NET, Oracle, SQL, Microsoft
Visual Studio, BEA Weblogic, JBuilder, Websphere, Tomcat, Documentum Administrator, Site Caching
Services, Java SDK, Content Server, Digital Asset Manager, Application Installer, Inter-Enterprise
Workflow Services, Visual FoxPro, Crystal Reports, Macromedia Director, Flash, Dreamweaver, Access,
Arbortext E3, AutoRender, PDFAqua

SDLC/PM/Configuration Management: Microsoft Project, RUP, MacroScope, Primavera, PMI, PM-

BOK, CMM, XPe, StarTeam, CaliberRM, TestDirector, PVCS, Rational Suite – ClearCase, ClearQuest,
SoDA, TeamPlay, Visio, IEEE Standards for Software Engineering

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Sample C-1: Accountant / Systems Analyst b a Return Home
Judy Jobseeker
123 Elm Street, Anytown, ST 00000
(123) 456-7890 [email protected]

Qualifications Summary

ƒ Four years experience supporting and troubleshooting accounting applications software

ƒ Eleven years experience in accounting and auditing
ƒ Proven technical expertise in database administration, programming, troubleshooting in a networked
environment, report writing and strong ability to learn new technologies
ƒ Advanced user of financial, statistical, spreadsheet, and word processing programs; strong knowledge of
Crystal Reports

Professional Experience

NAME OF COMPANY, City, ST 10/2000 to Present

Systems Analyst, SQL Database Administrator, Custom Report Writer

Administration, maintenance, report writing and ongoing support of SQL servers. Recent accomplishments --

ƒ Created complex industry standard queries that integrated databases in the USA, Germany, Sweden,
Brazil and China, despite the language barriers and the high degree of customization in structure among
the various databases
ƒ Automated manual procedures by (1) creating an ad-hoc report that enabled controller to compare sales
dollars to general ledger detail in real time; and (2) creating seven customized accounts receivable aging
solutions that enabled collections manager to assemble data in 10 minutes (previously took 3 or 4 days to
perform manually)
ƒ Eliminated redundant data entry and report errors by creating a program that automatically combined the
financial, production and sales data into one report
ƒ Created a system of SQL Server DTS packages and stored procedures that enabled corporate metrics
reports to be updated in real time (process previously took 15 to 60 minutes to complete)
ƒ Implemented and supported data integration from parent company’s database (Oracle) through Symbiator,
including mapping and setting up triggers to enable data transfer to local SQL Server
ƒ Created, monitored, and tested full procedures for backup and recovery of six SQL servers

NAME OF COMPANY, City, ST 05/1999 to 10/2000

Accounting Software Support and Implementation Consultant

Provided technical support for accounting software (MAS 90 and Business Works), and consulted with clients
on software solutions (demonstrations, installation and set-up, on-site training; troubleshooting)

ƒ Provided troubleshooting support to diverse clients on accounting applications

ƒ Helped develop training curriculum and trained end-users on use of software applications

NAME OF COMPANY, City, ST 05/1990 to 05/1999

Accounting Manager / Assistant Controller

Maintained general ledger, oversaw A/P, A/R, cash receipts, fixed assets, inventory and job costing; prepared
financial statements. Highlights --

ƒ Supervised and managed a staff of five people

ƒ Led team that converted manual accounting system to automated system (MAS 90); set-up and defined
parameters for general ledger, accounts receivable, accounts payable, inventory, bank reconciliation, job
cost and magnetic media modules
ƒ Developed customized commission reporting utilizing MAS 90 Report Master and Microsoft Access

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Judy Jobseeker
Page 2

NAME OF COMPANY, City, ST 02/1989 to 05/1990

Auditor

ƒ Planned and conducted audits of contractors' accounting systems and internal controls to determine
compliance with applicable laws and regulations
ƒ Wrote audit reports to document findings and recommendations

NAME OF COMPANY, City, ST 09/1981 to 01/1989

Pharmacy Technician

ƒ Provided customer service, stocked and ordered medications; and analyzed and reconciled daily business
summaries

Education

B.A., Business Administration (Accounting major) 1989

NAME OF UNIVERSITY, City, ST

Technical Skills

Software: Crystal Reports, Enterprise Manager, Query Analyzer, MAS 90, MAS 200, Baan, Business Works,
MS Word, MS Excel, Outlook, Quicken, QuickBooks, QuickBooksPro, Symbiator, Peachtree, Bluebird, EZ-SQL

Operating systems: Windows NT, Windows 98, Windows 2000, Windows XP

Databases and Languages: SQL Server 7.0 and 2000, T/SQL

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Sample C-2: Staff Accountant / Network Administrator b a Return Home
John Doe 1234 Elm Street Anytown, ST (123) 456-7890 [email protected]

SUMMARY OF QUALIFICATIONS

ƒ Results-oriented professional with thirteen years experience as a Staff Accountant / Network Administrator
ƒ Considerable experience and expertise in tax accounting for businesses and individuals
ƒ Advanced user of financial, statistical, spreadsheet, and word processing programs
ƒ Excellent written and verbal communication skills; fluent in English and Spanish

PROFESSIONAL EXPERIENCE:

Staff Accountant / Network Administrator 1997 to Present

NAME OF COMPANY, Certified Public Accountants

Analyze data, make journal entries and adjustments to general ledger for business (mostly retail) and individual clients.
Prepare quarterly and annual employers' returns including W-2’s, 1099’s. Advise individuals / corporations on tax law and
prepare corporate and personal tax returns. Manage Novell Netware server and configure all workstations running
Windows 95/98 and Windows XP. Monitor system performance; install hardware and software; and provide staff with
technical assistance. Highlights --

ƒ Built sophisticated Excel spreadsheets to capture timely financial data, for year end process
ƒ Implemented accounting system using Peachtree accounting software
ƒ Improved operations by completing a wide-scale replacement of out-dated work stations and servers; upgraded
operating systems from Windows 95/98 to Windows 2000 / XP Pro; transferred all data files to new PCs,
keeping desktop preferences in-tact
ƒ Completed several server upgrades from Novell to Microsoft Windows 2000 in order to accommodate upgrading
to the latest version of tax software system

Network Administrator 1995 to 1997

NAME OF COMPANY, Certified Public Accountants

Managed and configured all aspects of Novell Netware server in a mixed Ethernet LAN consisting of PC’s and Laptops
workstations running DOS, Windows 3.1, and Windows 95. Monitored system in order to make necessary changes to
system values and parameters to maximize network performance. Maintained over 50 personal computers, laptops and
other peripherals. Installed hardware and software and assisted staff with technical help on software applications as
needed. Highlights --

ƒ Researched, recommended and directed installation of $25,000 technology upgrade; improved operations by
completing a wide-scale replacement of out-dated work stations and servers; upgraded operating systems from
Windows 95/98 to Windows 2000 / XP Pro
ƒ Completed several server upgrades from Novell to Microsoft Windows 2000 in order to accommodate upgrading
to the latest version of tax software system
ƒ Repaired crashed drives in a timely manner to ensure business operations were up and running as quickly as
possible and recovered numerous lost files of critical information due to viruses and damaged hard drives

Staff Accountant / Network Administrator 1994 to 1995

NAME OF COMPANY, Certified Public Accountants

Completed monthly and quarterly write-ups for various clients. Prepared quarterly and annual employers' returns
including W-2’s and1099's. Prepared corporate and personal tax returns. Provided LAN administration and PC support
for a 25 user LANtastic Network. Maintained over 25 personal computers printers and other peripherals. Provided
technical support to staff.

ƒ Repaired crashed drives in a timely manner to ensure business operations were up and running as quickly as
possible
ƒ Reduced month-end accounting close time from 5 to 1.5 days

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John Doe
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Staff Accountant 1990 to 1994

NAME OF COMPANY, Certified Public Accountants

Completed write-ups for various clients. Reconciled accounts and prepared journal entries. Prepared quarterly and annual
employer’s returns including W-2s and 1099's. Prepared corporate and personal tax returns.

ƒ Redesigned accounting system and established internal controls to eliminate variables and improve efficiency
and reduce error rates

EDUCATION

Completed three years of college taking business, accounting and computer courses
Business Major, [Name of] State College, State
Accounting and Computers, [Name of] County Community College, State

TECHNICAL SKILLS AND CERTIFICATIONS

Certifications:
Candidate, Microsoft Certified Systems Engineer (MCSE), NT and 2000
Comp TIA A+ Certified Technician, June 2002

Hardware: IBM PC-XT, AT, PS-2, PC clones, Dell, Gateway

Operating systems: DOS, Windows NT, Windows 95, Windows 98, Windows XP, Novell 3.5, 5.0, and 5.5

Software: Microsoft Office 1997, 2000, XP, Word, Excel, Peachtree, QuickBooks, Pro-System Fx, Creative Solutions,
Lacerte

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Sample C-3: Entrepreneur / Financial Services b a Return Home

John Smith
123 Elm Street j Anytown, ST 00000 j [email protected]
Home: (123) 456-7890 j Work: (123) 456-7890 j Cell: (123) 456-0000

PROFESSIONAL PROFILE
Over 30 years experience as insurance / securities consultant and business owner. Expertise in areas ranging
from business administration to marketing insurance/financial products and services to recruiting and
training sales staff. Key Accomplishments:

ƒ Entrepreneur who grew three businesses from start-up to millions in annual sales through effective
business planning, creative sales techniques, and innovative marketing.
ƒ Expert knowledge and skills in all facets of Life, Disability, Long Term Care, Payroll Deduction
Accounts, Annuities, Group, Pensions and Securities Business.
ƒ Recognized by clients and colleagues as a consummate professional with a high degree of personal
integrity. Known for a contagious passion for excellence, a talent for resourceful business solutions,
and a capacity for motivational leadership.
ƒ Possess outstanding communication and presentation abilities. Effectively market
tangible/intangible products and services; skilled in persuasive presentation and profitable
negotiation. Offer excellent customer relations skills.

PROFESSIONAL EXPERIENCE
NAME OF COMPANY, City, ST 1992 to 2003
Founder and Former President

An agency serving more than 300 clients by providing financial planning, asset management, employee
benefits, and quality insurance products. Management of firm has recently been assumed by daughter.

ƒ Marketed and sold a full range of financial products including life insurance, property and casualty
insurance, mutual funds and annuities.
ƒ Provided assistance to businesses and individuals seeking to supplement existing benefit plans;
coordinate financial planning focused on comfortable retirement programs
ƒ Consistently maintained a high-standard performance record via exceptional service, follow-
through, and specific attention to detail which resulted in higher sales
ƒ Directed marketing efforts to promote visibility and introduce new products
ƒ Analyzed complex situations, designed practical solutions, and implemented cost-effective plans
ƒ Developed personnel, motivated staff to exceed goals, and improved production and sales

NAME OF COMPANY, City, ST 1982 to 1991

Branch Manager

A mid-sized company offering financial services to businesses and citizens in the [name of region] region.

ƒ Directed all branch activities and supervised X employees while focusing on providing sales and
service of insurance and securities products
ƒ Analyzed insurance company products, services and stability in the market place
ƒ Successfully promoted products and services through effective sales seminars
ƒ Consistently increased sales and maintained profitability each year

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NAME OF COMPANY, City, ST 1975 to 1981

President and Founder

Established firm offering "one stop" financial services. Sold business in 1981 to long-time manager at a
significant profit. This company is now the largest P & C firm in Northeast [Name of state].

ƒ Grew business from the initial $80,000 of property casualty premium to over $1,500,000 in mainly
commercial lines in first six years of operation
ƒ Selected and hired self-motivated sales staff and trained them to be hard-working, customer-
focused and extremely educated in their field, enabling them to work with minimal day-to-day
supervision
ƒ Researched and analyzed the property casualty market and re-focused business in response to
market changes, making sure firm always offered quality and competitive products from the best P
& C carriers
ƒ Always exceeded mandatory production levels required to maintain a branch contract in the
securities business; earned membership in Million Dollar Round Table

NAME OF COMPANY, City, ST 1969 to 1975

President and Founder

An agency specializing in life, disability, group, pensions, mutual funds and variable annuity sales.

ƒ Developed a profitable financial consulting firm and an effective consulting staff. Responsible for
marketing services, recruiting personnel, training consultants and managing products
ƒ Established name recognition and generated sales through a combination of sales and marketing
techniques including cold calling, corporate account development and judicious placement of
advertising

EDUCATION

Bachelor of Science, Business Administration (1966), NAME OF UNIVERSITY, City, ST

Professional Courses: Life Underwriters Training Council Fellow (LUTCF)

Completing pertinent sections of ChFC and CLU
Completed various business courses and seminars

LICENSES AND HONORS

Securities -- Series 7 (Registered Representative) & Series 24 (Registered Principal)

Insurance -- Life, Health, Variable Annuities
Life and Qualifying Member, Million Dollar Round Table

MEMBERSHIPS
Member, [Name of City] Association of NAIFA
Past President, Anniston / Life Underwriters
Past Member, [Name of City] Rotary Club
Past Board Member, [Name of County] Boy Scout Council

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Sample C-4: Accountant b a Return Home
JOHN DOE
100 East Elm Street, Anytown, ST 01234
Phone: (123) 456-7890 Work: (000) 121-0000 E-mail: [email protected]

Qualifications Overview

Accountant / Financial Analyst with more than 10 years of increasingly responsible experience in
general accounting, financial planning and reporting, fixed asset management, payroll and income tax
preparation, database administration and information systems management.

Professional Experience

Senior Accountant, Name of Company, City, ST 07/01 – Present

ƒ Review detailed analyses of fixed asset general ledger accounts, and forecast depreciation
expenditure on a monthly, quarterly and annual basis
ƒ Coordinate the end of month closing process to ensure all corporate deadlines are met and
information is presented in accordance with GAAP
ƒ Prepare monthly financial reports, reconcile complex fixed asset accounts, generate ad-hoc reports,
and provide reports to management regarding significant expenditure fluctuation
ƒ Assist income tax division to prepare corporate income tax and property tax
ƒ Implement financial systems (e.g., Oracle), develop functional specifications for approved
enhancements, document changes and updates to the system, and resolve technical problems
ƒ Provide support for accountants and external departments in general accounting and related
functional areas for the Oracle 11i Fixed Assets Accounting module; identify and resolve unusual
variances caused by complex Oracle financial systems
ƒ Work with project teams and internal departments to develop and deliver training for the Oracle 11i
fixed assets accounting modules to Accounting, Network, Supply Chain, Information Technology and
other Operations groups
ƒ Coordinate quarterly process owner certifications, update internal control documentation as needed,
and monitor cycle-level controls and process level risks to ensure material processes and controls
are incorporated into the compliance process in a timely manner as required by Section 404 of the
Sarbanes Oxley Act (SOX)
ƒ Developed an Access database report that helps senior accountants analyze net profits and
depreciation and cut their monthly closing time in half
ƒ Received a company performance award for creating an Access database special query system
enabling each accountant to perform what-if analysis in order to respond rapidly to changes in
particular markets so that profit projections could be met

Portfolio Analyst, Name of Company, City, ST 04/00 – 05/01

ƒ Maintained general ledger and prepared quarterly and / or annual schedule B's, payment schedules,
financing schedules, income statements, balance sheets, and mortgage banking financial reports
ƒ Evaluated portfolio performance, reported financial data to external surveys, and prepared various
financial reports for investors
ƒ Reconciled mortgage balance on both CTI and People Soft G/L systems and generated queries from
Oracle Data Warehouse by using Oracle Discovery and People Soft
ƒ Prepared annual statutory footnote packages

Store Database Administrator, Name of Company, City, ST 01/99 – 05/00

ƒ Maintained customer database and generated daily reports for store managers

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JOHN DOE
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Accountant, Name of Company, City, ST 11/98 – 04/00

ƒ Supervised three accounts payable clerks

ƒ Prepared quarterly and annual Schedule B's, financial statements, payment schedules and financing
schedules
ƒ Analyzed quarterly and annual financial statements using trend, variance and what-if scenarios and
generated specialized ad-hoc reports for management reporting
ƒ Maintained fixed asset system, helped consolidate capital and fixed assets, and reviewed monthly,
quarterly and annual fixed asset schedules for submission to planning and reporting
ƒ Performed database management and support for financial applications (SQL) and oversaw financial
statement reporting and analysis; implemented a general ledger system using CTI and Oracle
ƒ Completed special projects involving project management reporting and synthetic lease accounting
as needed

Staff Accountant, Name of Company, City, ST 02/97 – 11/98

ƒ Performed corporate general accounting duties to support 110 stores which included financial
statement reporting and analysis, posting to accounting systems (A/R), recording fixed assets, filing
sales tax reports, reconciling bank statements, overseeing disbursements, maintaining G/L accounts,
and preparing payroll
ƒ Assisted in budget process and prepared monthly, quarterly and annual depreciation expense
schedules

Accounting Clerk, Name of Company, City, ST 09/93 – 11/96

ƒ Performed general inventory accounting responsibilities including inventory cost analysis, pricing,
inventory to mark-up, processing accounts payable invoices, and providing inventory control

Education

Graduate Diploma – Accounting and Information Systems – 1995

Name of University, City, ST

Bachelor of Arts - Business and Management Science – 1993

Name of University, City, ST

Computer Skills: Windows, Microsoft Office, LotusNotes Mail, People Soft Financial System, Oracle
Financial Systems, Oracle Database, Oracle Discovery, GoSystem Tax RS, and ProSystem FX

Certifications / Training:

Enrollment Agent (EA)

Oracle Certified Associate (OCA)
Accredited Tax Advisor (ATA)
Accredited Tax Preparer (ATP)

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Sample C-5: CPA / Auditor b a Return Home

JOHN EDWARD JONES, CPA

123 Elm St., Anytown, ST 12345 Home: (804) 360-4339 Work: (804) 786-3351 [email protected]

SUMMARY

Certified Public Accountant with over twenty-five years of progressive experience in public and internal auditing:
thirteen years as an internal auditor and three years as a CPA in private practice. Experienced in hiring, training and
supervising staff, budgeting, scheduling, performing risk analyzes, directing multiple on-going complex audits and
facilitating the inclusion of proper internal controls as part of the systems development process.

PROFESSIONAL EXPERIENCE

Audit Supervisor, Name of Government Agency, City, ST 07/92 to Present

ƒ Conducted financial, compliance, information system, fraud, and operational audits resulting in improved
controls and operating efficiencies.
ƒ During an operational audit, developed a reorganization plan to improve quality and quantity of work
performed while reducing staffing by over 10% (saving over $150,000).
ƒ In an operational audit of court service unit operations, identified redundant and unnecessary functions being
performed equal to over 30% (over $11,000,000) of the budget for the area.
ƒ Established new audit function and developed an audit charter along with an internal audit policy and procedure
manual.

Senior Auditor, Name of Government Agency, City, ST 08/90 to 06/92

ƒ Conducted financial, compliance, information system, and operational audits resulting in improved controls and
operating efficiencies.
ƒ Audited the systems development process of a major new system, identifying over $6,000,000 in waste due to
poor project management and recommended improvements in project management, user involvement, and
management oversight.
ƒ Supervised staff auditors on audit engagements.

Audit Manager, Name of HMO, City, ST 04/87 to 07/90

ƒ Established new audit function, developed an audit charter, and an internal audit policy and procedure manual.
ƒ Hired and supervised staff and developed an internal audit training program to train staff.
ƒ Conducted financial, compliance, information system, fraud, and operational audits resulting in improved
controls and operating efficiencies.
ƒ In operational audit of the claims processing function of a new financial system, recommended a reorganization
to improve management supervision, quality and quantity of work performed and ensure continued operations
in case of a disaster and avoid over $1 million in labor and interest costs.

Senior Auditor, Name of Company, City, ST 03/86 to 09/86

ƒ Conducted financial, compliance, information system, and operational audits resulting in improved controls and
operating efficiencies.
ƒ Performed an operational audit of pharmacy operations recommending improved inventory management and
greater marketing of generic drugs (which have a higher profit margin than name brand).
ƒ Supervised staff auditors on audit engagements.

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John Edward Jones
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Senior Auditor, Name of Corporation, City, ST 04/85 to 02/86

ƒ Conducted financial, construction, contract, compliance, information system, and operational audits resulting in
improved controls and operating efficiencies.
ƒ Performed an operational audit of company contracting for professional services resulting in a savings of over
$280,000 in fees.
ƒ In conducting audits of construction contracts identified over $4 million in construction contract overpayments.
ƒ Supervised staff auditors on audit engagements.

Senior Auditor, Name of Power Company, City, ST 06/81 to 03/85

ƒ Developed audit plans and schedules, assisted in the development of the internal audit policy and procedure
manual, and supervised staff auditors on audit engagements.
ƒ Conducted financial, contract, compliance, information system, and operational audits resulting in improved
controls and operating efficiencies.
ƒ Performed an operational audit of the transportation function resulting in a recommendation to eliminate over
100 positions (saving the costs of the related salaries and benefits).

Staff Auditor, Name of CPA Firm, City, ST 06/78 to 06/81

ƒ Prepared individual, partnership and corporate income tax returns and worked on compilations, reviews and
audits of business, governments and charitable organizations.

EDUCATION

B.S., Business Administration, (Accounting), Name of University, City, ST (1978)

Licenses: Certified Public Accountant, State of [Name of State]

Continuing Education: 40 hours of continuing professional education every year since 1978; extensive training in
information systems auditing (from basis concepts to advanced courses in computer security)

Computer Skills: Windows operating systems, Microsoft Word, Excel, Access, PowerPoint, Outlook and Internet
Explorer

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Sample C-6: Financial Consultant b a Return Home

John Smith, CFA

1234 Elm Street • Anytown, ST • (123) 456-7890

QUALIFICATIONS SUMMARY
Fourteen years experience in portfolio management and analysis, all phases of sales and marketing,
administrative and operational management involving investments, accounting and finance, and venture
capital projects.

y Number one financial consultant in region gathering assets of $150MM in two years
y As management consultant, helped grow annual assets from $100MM to over $1B

EMPLOYMENT HISTORY
NAME OF CORPORATION, City, ST 07/99 to 03/04
Portfolio Manager / Investment Analyst

y Part of four-member team responsible for managing more than $1B in Large Cap Core assets
y Managed $300MM in balanced portfolios for more than 100 clients
y Lead equity analyst covering technology, basic materials and transportation sectors; lead economic
analyst covering monetary policy
y Aided business development staff in the acquisition of new clients, both HNW and institutional
y Prepared quarterly reports on sectors and companies; wrote client newsletter articles
y Skilled presenter for executive briefings with ability to give top line information and also dive deeply
into complex investment strategies as the situation requires
y Member of Executive Management Committee, Portfolio Construction Committee, Fixed Income
Policy Committee, and Asset & Liability Management Committee

NAME OF LIFE INSURANCE COMPANY, City, ST 02/97 to 10/98

Portfolio Manager

y Team Leader to Financial Planning staff as they develop portfolio strategies, asset allocations and
investment policy statements for senior management of existing and prospective corporate clients

NAME OF INSURANCE COMPANY, City, ST 01/93 to 01/97

Management & Technology Consultant

y Actively participated in the establishment of a new Strategic Business Unit to serve the exploding
variable annuity marketplace. Result: Grew assets from $100MM annually to over $1B and new
accounts from 20 a week to 200 a day
y Developed and analyzed departmental budgets and trained insurance staff for NASD exams
y Applied knowledge of systems and application design to assist technical development team in
creation of effective software solutions

FINANCIAL SERVICES COMPANY, City, ST 01/91 to 01/93

Financial Consultant

y Number one consultant in region gathering assets of $150MM in just two years
y Advised corporate clients on interest rates, foreign exchange, derivatives and cash management
y Created and delivered presentations on the "Characteristics and Risks of Short Term Money Market
Instruments"

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John Smith
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EDUCATION

B.S., Economics (Accounting Minor), University of Anytown, City, ST (1983)

LICENSES AND CERTIFICATIONS

Chartered Financial Analyst (1999)

NASD Series 7, 24, 63, & 65 (All Expired)

PROFESSIONAL AFFILIATIONS
Society of Financial Analysts
County Society of Investment Managers
NASD Board of Arbitration

SYSTEMS PROFICIENCY
VB & VBA application design, development & coding
Bloomberg & FactSet advance macro design & Microsoft Excel integration

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Sample C-7: Loan Officer b a Return Home

Jane Wilson
123 Elm St. e Anytown, ST 00000 e (123) 456-7890 e [email protected]

Professional Experience
Bank Loan Officer, NAME OF COMPANY (City, ST) 05/01 to Present

¾ Recipient of the XXX Bank Award in Dec. 2003 for being only loan officer to sign 40
loans in a five month period
¾ Ranked #1 loan officer in 2003 and 2004, writing more loans than all loan officers in 22
branch offices

Job Duties:

y Originate mortgages for home purchases, refinance, and new home construction
y Solidify contacts with local realtors, contractors, financial advisors, and other referral sources and
meet all potential borrowers, and inspect all properties for requested financing
y Review and analyze loan transaction packages for preliminary approval or denial in accordance with
bank guidelines
y Assemble all required documentation for processing and underwriting on each transaction, and
prepare and present all related deal points to Loan Committee when required
y Balance books, manage daily deposits, and assist customers with insurance and financial needs
y Earned Bank Certification with Name of Company on 08/15/03
y Completed three bank training seminars and earned 24 continuing education credits for life and
health insurance

Head Teller, NAME OF BANK (City, ST) 06/98 – 05/01

¾ Improved teller retention rate 40 percent and reduced teller absenteeism 25 percent
¾ Promoted to head teller after just three months with bank and ahead of five tellers with
more seniority

Job Duties:

y Supervised and motivated ten-member teller staff, prepared work schedules, trained new tellers, and
managed the branch in the absence of the CBO
y Balanced the ATM and vault, teller drawers, check orders, money ordering, prepared daily cash
sheets, and conducted teller audits, to ensure regulatory and procedural compliance
y Contributed to the branch's sales goals by recognizing sales and referral opportunities and effectively
referring customers; assisted in the development of marketing strategies and branch sales activities
y Provided account services to customers by receiving deposits and loan payments; cashing checks;
issuing savings withdrawals, selling cashier's checks, traveler's checks; assisted customers in
opening new checking, savings, money market, CDs, and super now accounts
y Completed three in-house "Principles of Banking" courses

Cashier, NAME OF COMPANY (City, ST) 10/97 - 06/98

Wait Staff, NAME OF COMPANY (City, ST) 07/95 - 10/97
Wait Staff, NAME OF COMPANY (City, ST) 06/93 - 06/95

Education and Skills

y Completed 90 hours toward Business Administration degree at Anytown University
y Computer Skills: Windows 98, Windows 2000, Windows XP, Microsoft Excel, Visio, PowerPoint,
Access, Outlook, and Word

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Sample C-8: Financial Analyst b a Return Home

JOHN SMITH
1234 Elm Street e Anytown, ST 12345 e (123) 456-7890 e E-mail: [email protected]

QUALIFICATIONS SUMMARY
Seasoned Financial Analyst with more than 13 years of increasingly responsible employment with
several large corporations and one securities bank seeks position as Finance Manager. Diversified,
progressive experience in the analysis of financial / economic data supporting enterprise decision making
including marketing and investments; financial planning, forecasting, and modeling; company valuation;
credit underwriting; and portfolio management.

PROFESSIONAL EXPERIENCE
Senior Financial Analyst, NAME OF COMPANY, Anytown, ST 2000 - Present

ƒ Successfully secured $100 Million in additional funding by developing a profitability / financial viability
model of company’s 350 stores
ƒ Evaluated and recommended an in-house delivery system in Anytown, ST, which resulted in a
$200,000 annual savings by eliminating need for outside carrier
ƒ Created an optimal staffing model for stores resulting in annual payroll work hours savings of 20%
ƒ Streamlined the corporate planning process, creating a centralized planning platform that reduced
budget preparation time by two weeks despite the budget doubling in size over a two-year period
ƒ Conducted cost benefit analysis to outsource the store’s in-house packaging facility resulting in a
$1.5 million savings
ƒ Produce annual budgets exceeding $500 million and forecast models on a departmental, business
segment and consolidated basis working with functional department heads and senior management
ƒ Analyze and interpret monthly variances and trends between budgets, actual and prior results in
developing projections and forecast
ƒ Track and review gross and net sales including gross margins in producing forecasts and trend
analysis on an on-going basis
ƒ Provide financial support and analysis to Operations and Marketing areas for strategic business
decisions and cost savings initiatives
ƒ Create NPV, IRR, discount cash flow, and ROI models for evaluating financial implications of new
products and investments, and provide recommendations to senior management

Financial Analyst, NAME OF COMPANY, Anytown, ST 1998 - 2000

ƒ Created an innovative narrative financial summary report generating a 25% increase in orders
ƒ Developed financial and valuation models to evaluate corporate and industry operating performance
ƒ Charted operational performance and efficiency data by industry, conducting in-depth financial
analysis of corporate financial statements and tax filings to establish normative profiles across 900
industries in the U.S. as a client support tool for market, investment, and strategic business decisions

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John Smith
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Equity Analyst, NAME OF COMPANY, Anytown, ST 1996 - 1998

ƒ Engaged in ongoing equity research and financial analyses of automotive companies in the Korean
marketplace for this third largest investment bank
ƒ Formulated comprehensive industry and company investment reports and recommendations with
current and recent updates for submission to domestic and foreign retail and institutional clients
ƒ Successfully secured $5,000,000 in stock orders and investment banking service from foreign and
domestic institutional investors through client engagement and investment presentation

International Bond Underwriter, NAME OF COMPANY, Anytown, ST 1995 - 1996

ƒ Underwrote and serviced surety bond business on domestic and international levels at this Fortune
200 multinational financial services corporation
ƒ Evaluated creditworthiness and established credit limitations on major domestic and global
corporations

Financial Accountant, NAME OF COMPANY, Anytown, ST 1992 - 1994

ƒ Prepared monthly balance sheets, income statements, and detailed cost and inventory data and
variance reports for submission to management for this global trading company
ƒ Maintained general ledger and prepared reports on bank transactions, including letters of credit

EDUCATION
M.B.A., Accounting, NAME OF UNIVERSITY, Anytown, ST (1995)
B.S., Finance, NAME OF UNIVERSITY, Anytown, ST (1990)

TECHNICAL SKILLS
ƒ Generated financial models and templates utilizing Excel spreadsheet, including Pivot Tables and
Macros
ƒ Designed and implemented relational databases utilizing MS Access, Excel, MAS Accounting
System, and JDA Inventory System
ƒ Prepared presentations utilizing PowerPoint and other Microsoft Office Applications
y Attended training in SAS in Anytown, ST by the AAA Institute (intensive three-day seminar)

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Sample D-1: Marketing Manager b a Return Home
John Jobseeker
P. O. Box 0000 Anytown, ST 00000 (123) 456-7890 [email protected]

SUMMARY OF QUALIFICATIONS

A highly successful marketing professional with more than twenty years experience developing customer-
driven marketing strategies designed to stimulate sales and increase market share.

PROFESSIONAL EXPERIENCE

Director of Marketing and Sales, NAME OF COMPANY, City, ST 10/01 - Present

Built the marketing and sales program from scratch for this provider of web-based legal practice
management software. Negotiated and wrote partner benefit agreements with legal associations.

ƒ Designed and produced collateral materials in support of product deployment and sales programs
ƒ Developed strategic partnerships with local, specialty and [industry] associations
ƒ Negotiated and wrote partner / member benefit agreements with legal associations
ƒ Designed and produced PowerPoint presentations for legal associations and [name of product] product
ƒ Created affiliate program for the [name of product] which included sales and service training

NAME OF COMPANY, City, ST 02/98 to 05/01

Partner Relations Manager (04/00 to 05/01)
Sales Supervisor (03/99 to 03/00) Internal Salesperson (02/98 to 02/99)

Promoted rapidly to Partner Relations Manager -- maintained working relationship with [name of
companies]; developed annual marketing plans for strategic partners and outlined advertising and public
relations goals for strategic alliances; managed and monitored advertising and promotional campaigns; and
prepared marketing and pricing information materials on partner publications for sales force, customer
service, technical support, and accounting departments.

Owner and Manager, NAME OF COMPANY, City, ST 01/96 to 01/97

ƒ Created a series of seven community-oriented business directories for towns of less than 5,000
ƒ Developed advertising and promotions to involve the community in the canvassing and selling process
ƒ Helped organize community leaders to form a regional chamber of commerce
ƒ Co-created computer software that allowed local, regional and national sports scores to be disseminated
via alpha-numeric pagers
ƒ Formed the [name] Wireless Network providing informational services to paging carriers

Community Relations Officer, NAME OF ORGANIZATION, City, ST 01/94 to 12/95

Interacted with various community groups and organizations, hosted tours, and coordinated and staffed a
variety of projects with the staff on behalf of community organizations; prepared speeches and audio visual
programs; and wrote correspondence and news releases.

ƒ Developed a series of handouts, survey forms and informational brochures regarding [company] support
of community events
ƒ Developed the first full-color [name of organization] brochure and poster, saving the army the cost of
hiring an outside advertising agency
ƒ Developed an award-winning briefing package for the Public Affairs Office for the [name of]
competition; won first place
ƒ Developed an award-winning briefing package for the Public Affairs Office
ƒ Graduated in the upper 10% of class at the Public Affairs Officer Course at [Name of] School

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John Jobseeker
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Assistant Public Affairs Officer, NAME OF ORGANIZATION, City, ST 10/91 to 12/93

Oversaw daily departmental operations and supervised two employees; interacted with news media,
oversaw newspaper production and noise abatement hotline program; and acted as liaison with local
community.

ƒ Developed and produced the first comprehensive [name] capability video since World War II.
ƒ Developed the "[name of program]" program that was subsequently adopted for use in training personnel
nationwide
ƒ Received honorable mention award in 1992 for print competition for a color brochure developed and
designed for the [name of] Center.
ƒ Developed three community involvement programs: (1) activities for area graduating seniors; (2) an
environmental education program for children; and the (3) Partners in Education program.

Creative Director, NAME OF COMPANY, City, ST 01/84 to 12/89

Oversaw department responsible for producing sales presentations, television commercials, employee
training programs and short feature films. Supervised 10 employees, including the creative staff, sales and
customer service, and administrative personnel. Performed scripting, directing, selection of talent and final
production duties.

ƒ Assisted agency in exceeding growth projections by 33%

ƒ Increased revenues 20 percent for the years 1987 through 1989 by developing new marketing program

V.P. of Sales, NAME OF COMPANY, City, ST 09/81 to 12/83

Diverse duties included managing the agency's visual presentation program, conducting new product
research and analysis, including market sampling; and supervising seven employees (three sales persons,
three graphic artists and one designer).

ƒ Instrumental in helping agency achieve its most rapid growth in 10 years

ƒ Sales were 24% above projected levels
ƒ Became proficient in the computerized graphic art process

MEDIA AWARDS

[Name of award] -- Outstanding Media Relations (1994)

[Name of award] -- Outstanding Community Relations (1993)
Honorable Mention, [Name of award] -- Special Achievement (1992)
Honorable Mention, [Name of award] -- Broadcasting (1992)
First Place, [Name of award] -- Broadcasting (1989)
First Place, [Name of contest] -- Broadcasting (1989)

EDUCATION

Bachelor of Arts, Journalism, NAME OF COLLEGE, City, ST (1970)

TECHNICAL SKILLS

Proficient in IBM Lotus AmiPro, Microsoft Windows, MS Word, MS Excel, MS FrontPage, MS Net Meeting, MS
Internet Explorer, MS Office 1997-2000, MS Outlook and Outlook Express, MS PowerPoint, and MS Publisher

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Sample D-2: Sales Manager b a Return Home

John Doe
1234 Elm Street Anytown, ST 00000 (123) 456-7890 [email protected]

Summary of Qualifications

Sales Manager with more than 20 years of experience in sales and marketing, administration, budgetary and
fiscal management with extensive experience selling and marketing to the federal government.

Professional Experience
NAME OF COMPANY, City, ST 2002 - 2004
Regional Government Sales Manager

Managed federal sales in a region representing 20% of total domestic sales, with the largest growth in
GSA Sales the past two years. The region is comprised of 10 territory managers supporting some 40
dealers directly involved in federal sales. Over the past two years, the company has grown from 16th
place in federal contract sales to 4th place.

ƒ Established region-wide federal sector marketing, training, and consulting for field representatives
and dealers to include preparation and publication of a “[Name of Publication]”, and “[Name of
Publication]”. Result: An almost triple digit percentage increase in federal sales compounded
annually in the territory for years 2002 - 2003, a time when all other major competitors were
reporting annual results of no growth or substantial losses.

ƒ Recruited and trained three new dealers dedicated to selling exclusively to the federal government.
Result: In 2003, dealers generated over $1 million each in net sales to the government.

ƒ Identified and exploited emerging trends as to how government acquires goods and services and
formulated plans for new opportunities with established procurement programs to include [list of
organizations] located on military bases. Result: A vast improvement in exposure to new lead
sources and large project work, usually well before the competition becomes involved.

NAME OF COMPANY, City, ST 1988 - 2001

Owner / Manager

Founded and managed this very successful office furnishings dealership serving the [list of states] market.
Sold the business in 2001.

ƒ Achieved net sales averaging $2 million each year, primarily to the federal government.

ƒ Expanded customer base by providing excellent customer service, locating and developing profitable
niche markets, finding the most suitable products for those markets, and developing and executing
plans that resulted in lead generation, strong customer relationships, and profitable sales.

NAME OF COMPANY, City, ST 1987 - 1988

Director of Marketing

Prepared the sales and marketing plan; selected products; targeted marketing segments of opportunity;
negotiated agreements with manufacturers; established sales management objectives, measurements
and controls; directed the advertising and sales promotion program; and recruited, trained and motivated

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John Doe
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new dealers for this medium-sized office furnishings dealer and distributor with franchised dealer-partners
located throughout the Southeast.

ƒ Established and formalized the sales and marketing program for $15 million sales per year collection of
dealers located throughout the Southeast. Redirected them from a single product (Center Core),
single market (GSA) enterprise to also include a broad range of commercial products addressing key
opportunity market segments and the design community. Result: Sales increased to almost $20
million the following year.

NAME OF COMPANY, City, ST 1982 - 1987

Director, Administrative Services

Managed office systems and staff, real estate, facilities and administrative services which involved
coordination and strategic planning with information systems and corporate counterparts, development of
current operational planning, budgeting ($17.6 million annual operating budget), as well as organizing and
managing personnel (staff of 160+ people) and other fiscal resources (annual capital budget of $5 million).

ƒ Set-up professional facilities and managed real estate for Coca-Cola USA at its headquarters and
70 field office locations. Established size, furnishings, and administrative standards for leased and
owned properties.

ƒ Sponsored, provided justification for, and administered the addition of a new headquarters building
for [name of company] (over 750 million square feet in size and $150 million in cost). Result: A
net savings to the division in excess of $25 million (net present value) over the following 30 years.

ƒ Sponsored the design and development of overseas manufacture of custom grade furnishings for
the headquarters office. Result: Released nearly $25 million in blocked funds, a very favorable
expansion of trade license, and a savings of nearly $4 million versus comparable domestic
sources.

Education

B.S., Mathematics, NAME OF UNIVERSITY, City, ST (1970)

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Sample D-3: Marketing Executive b a Return Home

Jane Smith
123 Elm St. Anytown, ST 12345 (123) 000-0000 [email protected]

SENIOR SALES MANAGER

Sales Account Development and Management

Sales and marketing professional with twenty years of experience in the publishing industry. Excel at
territory development, major account management, and new business development.

PROFESSIONAL EXPERIENCE

Vice President, Name of Website, City, ST 1999 to Present

ƒ Led a nine person multi-disciplined team with primary responsibility for revenue generation, client relations,
strategic direction, and project management, with billings in range of $500K to $2M
ƒ Identified and implemented marketing strategies to create interactive marketing solutions utilizing state of the art
technologies and oversaw the development of custom digital marketing services to achieve clients' objectives
ƒ Successfully tapped new market, expanding reach into emerging digital technology sector

Management Supervisor, Acme Marketing, City, ST 1998 to 1999

ƒ Main client contact point for corporate clients including [name of client] and [name of client]
ƒ Identified strategic goals and project managed multiple ongoing web-direct marketing campaigns with billings in
range of $1M to $3M; supervised creative and technical staff
ƒ Rebuilt relationship with national account that represented 35% of agency’s billings, persuading them to commit
to new representational agreement
ƒ Helped clients’ achieve marketing goals by working with creative and technical teams to develop 10
international, multi-language web-based intranets for communication and marketing

Senior Vice President of Content & Strategy, Name of Website, City, ST 1995 to 1998

ƒ Defined content acquisition strategy and managed a ten-person department

ƒ Led negotiations for all online content and directed new content feature development efforts; negotiated and won
the service's first choice in clinical texts and signed the three major texts to an exclusive agreement for 20% less
than budgeted
ƒ Negotiated with major health center to establish pilot live e-mail consulting program

Director of Magazine Alliances, Name of Company, City, ST 1993 to 1995

ƒ Managed strategic alliance initiative that expanded website's content offerings

ƒ Negotiated and won long-term contracts with Magazine 1, Magazine 2, and Magazine 3 to create the first of their
kind magazines available on the Internet
ƒ Launched two new innovative online products utilizing state of the art development tools

Associate Publisher, XYZ Publications, City, ST 1984 to 1987

ƒ Helped launch [Name of magazine] magazine and secured the publication's first multi-issue, multi-year national
advertiser; promoted to Associate Publisher one year after launch
ƒ Trained, developed and led a team of top producing sales professionals; produced in excess of $1 million in
advertising sales within the first 16 months and produced in excess of $1.8 million in 1987
ƒ Directed an 8-member sales staff, recruited and trained new sales reps, and led sales meetings; recognized for
sales excellence and sales leadership

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Jane Smith
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Director of Special Projects, Acme Publishing, City, ST 1982 to 1984

ƒ Managed the new ad sales group for [Name of magazine] magazine, marketing unusual and unique promotions
and partnerships with blue chip travel industry companies
ƒ Persuaded customers to buy based on personalized service and quality, overcoming premium pricing issues
ƒ Met aggressive annual business development goals and delivered consistent annual growth in sales volume

Advertising Manager, Name of Magazine, City, ST 1981 to 1982

ƒ Managed key accounts in the consumer electronics photography, liquor and tobacco categories
ƒ Recruited to open territory entrenched with established competitors; reestablished relationships with key client
and agency contacts
ƒ Resurrected inactive accounts through consistent sales calls and targeted promotion

Territory Manager, Name of Company, City, ST 1980 to 1981

ƒ Responsible for ad sales for 17 state territory for Name of Magazine, a lifestyle magazine
ƒ Launched new publication with impressive 35% of sales volume among 7-member sales team
ƒ Exceeded actual ad sales goal by 25% by creating market penetration for publication
ƒ Established name recognition and generated sales through a combination of cold calling, corporate account
development and creative promotion directed to the key decision makers
ƒ Ranked #1 in sales during tenure with company

Account Executive, Name of Magazine, City, ST 1978 to 1980

ƒ Oversaw ad sales for the sports and leisure group publications within a nine state territory
ƒ Created sales strategies to counter pricing objections and maintain market share despite aggressive competition
from rival publications
ƒ Built territory to reflect an annual sales increase of 20% by expanding customer base through regular sales calls
to agencies and prospects

EDUCATION
B.S., Management and Marketing, Name of University, City, ST

Continuing Education:

(1) Name of University, Publishing Program, City, ST (1989)

(2) The Foundation Center, Washington, D.C. (2001): Seminars on Nonprofit Management and Fund
Raising, Evaluating Funding Prospects, Proposal Budgeting Workshop, Grant Seeking Basics & Program
Development

Computer Skills: Windows Office XP Professional, Microsoft Word, PowerPoint, Excel

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Sample D-4 Real Estate Management b a Return Home

Mary Smith
123 Elm Street, Anytown, ST 01234 Home: (123) 456-7890 Cell: (987) 654-3210 [email protected]

REAL ESTATE MANAGEMENT

Over 20 years experience in residential real estate sales, management, and property appraisals with nine
years experience as a real estate broker, nine years experience as an independent fee appraiser, and
three years experience managing own real estate firm.

ƒ [State] Real Estate Broker #000000

ƒ [State] Certified Residential Appraiser #00000

PROFESSIONAL EXPERIENCE

Office Broker, Name of Company, City, ST 2003 to Present

ƒ Hired, coached and supervised 13 real estate agents and led weekly staff meetings and seminars to
motivate and train real estate agents in using effective marketing strategies; reduced agent turnover
rate 30% and increased sales by 20% for years 2003-2004
ƒ Developed and maintained investor relationships increasing number of investors by 18% and value of
investment portfolios by 45% for years 2003-2004

Appraiser / Owner, Name of Company, City, ST 1993 to 2003

ƒ Appraised residential property in a five county area surrounding [Name of] County, including federally
regulated single-family properties, multifamily properties, and income producing properties
ƒ Appraised more than 80 properties damaged or destroyed by the 1998 [City, State] tornado
ƒ Adeptly handled more than 150 out-of-town clients, protecting their assets and supervising
reconstruction activities and repairs to their homes
ƒ Excelled at working with minority women and first-time home buyers to overcome credit issues;
helped more than 100 buyers obtain financing
ƒ From 1997 to 1999, worked part-time as a broker associate for [Name of Company]; sold more
properties than all other part-time agents for years 1998 and 1999
ƒ Received certification training as an FHA appraiser and as a 203k consultant

Appraiser, Name of Company, City, ST 1986 to 1988

ƒ Completed more than 150 independent fee appraisal assignments exclusively for Fannie Mae and
Freddie Mac during a period of economic downturn
ƒ Developed marketing requirements based on competing properties, anticipated marketing periods,
and verified completion to standards expected of work performed on REO properties

President, Name of Company, City, ST 1983 to 1986

ƒ Started a real estate management company that grew rapidly from 5 to 24 clients, with each client
association consisting of 200 to 1000+ members, and most having $1 million+ operating budgets
ƒ Supervised eight employees, developed annual operating budgets, assessed and collected annual
fees, analyzed service contracts, supervised the compliance of service contracts, enforced deed
restrictions, and conducted annual meetings for groups of 100 to 200 members

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Mary Smith
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ƒ Managed [Name of Subdivision], one of the first "master planned community development"
homeowners' associations, with an operating budget in excess of $5 million
ƒ Exceeded annual business development goals by more than 20% each year by aggressively
marketing services to clients in [name of city] and the surrounding counties

Group Leader, Name of Company, City, ST 1980 to 1983

ƒ Completed a reevaluation of the [Name of Subdivision], which consisted of supervising all appraisal
work and a team of four appraisers, and presented results to a Board of Equalization hearing where
taxpayers could challenge appraised property values
ƒ Supervised and trained six member team on collecting assessments and handling difficult clients

Consultant, Water District Board of Equalization, County, ST 1980 to 1983

Tax Appraiser, [Name] County Tax Assessor-Collector, County, ST 1978 to 1979
Tax Appraiser, [City] Tax Assessor-Collector, City, ST 1977 to 1978
Tax Examiner, Name of Company, City, ST 1976 to 1977

ƒ For X County, appraised properties for tax valuation using mass appraisal methods and was
promoted from residential to commercial appraiser
ƒ For the City of X, helped citizens locate property using metes and bounds descriptions, appraised
residential properties and assisted with property valuation protest hearings
ƒ For X, searched various tax office rolls for encumbrances in order to ensure clear title

EDUCATION
B.S., Business Administration, University of Anytown, City, ST

Licenses and Certifications:

State] Certified Residential Appraiser (1993)

[State] Real Estate Broker (1991-2004)

Continuing Education:

ƒ State Assessing Association Organization (SAAO): Tax Office Administration; Assessment

Practices; Cost & Market / Income Approach to Value; and Advanced Personal Property
ƒ Anytown Community College System: Real Estate Practices and Principles, Law, Finance, Math,
Appraisals, Brokerage, Business Law, Appraisal Commerce, and Real Estate Sales and Marketing
ƒ Appraisal Institute: Residential Valuation and Standards of Professional Practice
ƒ [Name] School of Real Estate: Appraisal Preparation
ƒ Appraisal Standards Board of the Appraisal Foundation: ASB Meeting on USPAP Revisions
ƒ [Name] City Assoc. of Professional Mortgage Women & FHA: FHA Appraisal Seminar
ƒ [Name] of Real Estate: Valuing Investment Properties
ƒ [Name] School of Real Estate: Appraisal Standards
ƒ [Name] of Real Estate: Principles of Review Appraisal
ƒ University of Anytown: Business Management
ƒ FHA [City] HUD: 203k Training for Consultants

Computer Skills: Microsoft Windows, Word, PowerPoint, Outlook, Al La Mode Appraisal

Software, Marshall and Swift Cost Schedules, Multi-listing Service databases

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Sample D-5: Corporate Sales Executive b a Return Home

Patricia Johnson
123 East Elm, City, ST 00000 Home: (123) 456-7890 Cell: (123) 456-7890 [email protected]

SALES & MARKETING EXECUTIVE

Aggressive sales professional with seven years' experience in territory development, major account
management and public relations. Skilled in management, sales and marketing of computer equipment
and products to Fortune 500 companies. Have consistently met or exceeded sales quotas

Professional Experience

Corporate Sales Executive, Name of Company, City, ST 04/02 - Present

Manage sales of SUN Microsystems, HP, and Cisco product lines to Fortune 500 companies. Forecast
sales and market trends, and maintained East Coast corporate accounts.

y Directed the development and management of European wholesale accounts

y Exceeded annual sales quota by $500,000 and gross profit by 30%

Regional Business Manager, Name of Company, City, ST 03/00 - 03/02

Managed new and existing corporate accounts for SUN Microsystems, HP, and Cisco Systems product
lines. Managed two Account Executives and maintained computer hardware inventory.

y Achieved over $3.5 million in sales in two year period setting a company record for most new
accounts created in one quarter
y Advanced from Account Executive to Senior Account Executive to Regional Business Manager for
the West Coast Territory in just 13 months
y Increased gross profit $250,000 in 2000 by resurrecting an inactive account through consistent sales
calls
y Designed both print and email-oriented marketing materials for territory

Kitchen Manager, Name of Restaurant, City, ST 10/88 - 01/97

Managed a 16-member kitchen staff and supervised up to 26 wait persons during shifts. Oversaw all
hiring, training, scheduling, performance reviews, and safety training.

y Recommended a computerized ticketing system that saved the owner $50,000 per year by virtually
eliminating employee theft and fraud
y Recommended a surveillance system be installed in the food storage areas that reduced employee
theft to almost zero
y Reduced inventory costs and kitchen prep time by streamlining the menu to eliminate high cost, low
margin items

Education

B.A., Management, Any State University (1992)

Computer skills: MS Office 97 / 2000, Star Office, Act Database, Goldmine, Sales Logix, Baan
SolomonV, QuickBooks Professional

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Sample D-6: Senior Sales Representative b a Return Home

John Doe
123 Main St. e City, ST 12345 e (123) 456-7890 e [email protected]

Objective: Senior Sales Representative

Seeking entry-level supervisory position where five years' experience as a senior sales rep / customer
service manager can be fully utilized. Have consistently met or exceeded sales and service quotas set
by management. Experience selling insurance and building products.

Work Experience
Senior Customer Insurance Professional, Name of Insurance Company, City, ST 07/03 - Present

ƒ Explain difficult home and auto insurance concepts and products using everyday language to
customers calling 1-800 line. Identify all cross-selling opportunities by building customer rapport and
asking probing questions. Help customers with auto or property insurance needs ranging from billing
problems to endorsements on existing policies and recommend best solution based on customer
need and comfort level. Result: Consistently meet or exceed sales and service quotas.
ƒ Routinely volunteer to help co-workers resolve problems and questions from difficult or angry callers.
ƒ Lead team-training projects, help train and motivate new employees. Result: Helped train team that
won first place in company sales and service contest made up of 20 teams and 400 employees

Associate Communications Service Technician, Name of Company, City, ST 03/00 - 11/01

ƒ Performed the layout, installation and programming of telecommunications equipment and gained
experience installing, repairing, and troubleshooting 5E switching systems, SONET Rings, 1A, OC 3,
OC 12, OC 48, main frames, multiplexers, cross connect panels, and power bay equipment

Customer Service Manager, Name of Company, City, ST 10/98 - 01/00

ƒ Performed general management duties, oversaw raw material procurement, scheduled service
technicians, coordinated service schedules, and forecasted material usage for production schedules
ƒ Trained and supervised a 7-member team of service technicians that installed windows on 125
homes in a new subdivision. Result: Increased customer satisfaction and reduced cost of repair
services by implementing a program to avoid problems with product quality and installation

Carpenter, Name of Engineering Firm, City, ST 03/94 - 09/98

ƒ Performed general carpentry duties including reviewing blueprints and layouts with engineers
ƒ Routinely supervised small specialty project crews on large commercial construction projects
ƒ Earned OSHA safety certification (completed 10-hour course)

Education
Currently pursuing B.S. degree in Finance at Anytown College, City, ST (Completed 50 hours)
Anytown Community College, City, ST (Telecommunications Certificate – 25 hours)

Computer Skills
CompTIA A+, Net+, Windows 9x, Windows NT, Windows XP, Excel, Word, PowerPoint; Access
Database, AS/400, IBM Mainframe Database, Electricity Safety Training, Telecom Theories and
Installation

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Sample D-7: Call Center Manager b a Return Home

Jane Wilson
1234 Elm Ave. e Anytown, ST 00000 e 123-456-7890 e [email protected]

Job Objective: Seeking challenging position in any capacity where my supervisory experience, technical skills
and ability to work in a hectic, fast-paced environment could be utilized.

Professional Experience
NAME OF COMPANY [telemarketing outsourcing firm] (City, ST) 03/04 to 03/05
Corporate Quality Analyst

y Monitored 125 customer representatives to ensure state and company guidelines were being met.
y Interacted closely with corporate clients, such as Comcast, Household Bank, Discover Business to Business,
AT&T and QWEST, to ensure telemarketing call centers were effectively marketing clients' products and
services.
y Stayed current on state and legal compliance regulations, conferred with call centers and clients not meeting
quality standards, and provided feedback for improvement.

Note: COMPANY downsized its operations and my position was eliminated on 03/15/05

NAME OF WIRELESS COMPANY (City, ST) 02/98 – 03/04

Customer Operations Manager (04/00 to 03/04)
Customer Representative (02/98 to 04/00)

y Supervised 15 customer representatives; set work schedules, maintained employee records, completed
employee performance reviews, trained new employees, and developed training improvement programs as
necessary.
y Handled customer requests and complaints on collections and technical support matters; assisted other
customer reps by taking over difficult or irate customers.
y Performed general office duties, prepared department revenue, service and marketing reports, handled billing
requests, and completed special projects designated by senior management as necessary.

Major accomplishments:

¾ Promoted to manager in less than two years ahead of other reps with more tenure.
¾ Handled two major increases in call volume during XXX and YYY mergers without hiring additional reps,
and while training staff on new products and services because of mergers.
¾ Reduced operating costs by decreasing number of customer credits through improved employee training.
¾ Trained more than 100 new representatives during a two-year period.
¾ Always earned excellent performance reviews.

NAME OF COMPANY (City, ST) 03/97 – 02/98

Customer Service -- Risk Control

y Assisted customers in opening and closing credit card accounts and obtaining credit line increases

Technical Skills
y Proficient in Windows NT, Windows 98, Microsoft Excel, PowerPoint, Word, WordPerfect, Voicecue, People
Soft, Telegence, Symposium, E-Talk Superview, Macrocell, Auto Quality, BCG Webcare, Contact Point,
Dartmon, Power Term, Dart RC, VNC viewer, Cellware, Reflections Database, E-Witness
y Keyboard 55 wpm; multi-line phone systems, switchboard, fax, copier, scanner, and 10-Key

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Sample D-8: Sales Manager b a Return Home

Jane Wilson
123 Elm St. e Anytown, ST 00000 e (123) 456-7890 e [email protected]

Summary of Qualifications

Sales Manager with thirteen years experience supervising, training and motivating sales staff; planning
sales strategies; managing a multi-state territory; and increasing sales revenues.

Professional Experience
Sales Manager, NAME OF COMPANY (City, ST) 03/01 - 04/05

¾ Grew sales from $570,000.00 in 2002 to $961,000.00 in 2003 (from 27% to

49% of overall company revenue)
¾ In 2003, created two successful partnerships with major corporations that
increased revenues $1.2 million per year
¾ Recipient of XXX Sales Award in 2003 and 2004 for top sales manager
¾ Created sales campaign that was instrumental in winning 10 new corporate
clients

Job Duties:

ƒ Daily training, motivation, and supervision of 43 full-time and part-time inside sales staff
ƒ Develop and maintain direct mail campaigns, advertising schedules, and sales budgets
ƒ Represent company and interact with potential clients at 12 to 15 trade shows per year
ƒ Developed and maintained expense and revenue budgets
ƒ Built a nationwide network of independent fundraising distributors who marketed our products

Sales Manager / Training Coordinator, NAME OF COMPANY (City, ST) 07/92 - 02/01

¾ Generated more than $10 million in training course revenue from 1992 to 2001
¾ Trained more than 550 new recruits during tenure with company
¾ Reduced sales staff turnover rate 30% through more effective training
¾ Designed and developed video training seminar now used by company to
train sales staff nationwide

Job Duties:

ƒ Created sales training course schedules and ensured that training class attendance goals were met
ƒ Promoted software training programs and industrial automation software in six state region
ƒ Supervised 40 employees and handled quality control program
ƒ Supervised installation of plant materials and coordinated replacements with existing customers

Education and Skills

B.A., Geography, Anytown University (1989)

Computer Skills: Microsoft Windows NT, 2000, and XP (Access, Excel, Outlook, PowerPoint, and Word),
GoldMine Contact Manager, Peachtree Accounting Software, QwikQuote, and FileMaker Pro 6.0.

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Sample D-9: Sales Manager b a Return Home

John Doe
123 Elm St. e Anytown, ST 00000 e (123) 456-7890 e [email protected]

QUALIFICATIONS SUMMARY

ƒ Eight years experience in sales, marketing, account management, territory development, sales
presentation development, order processing, customer service, and public relations
ƒ Top-producing sales person; have always met or exceeded all sales goals
ƒ Strong knowledge of pharmaceutical and medical industry products

PROFESSIONAL EXPERIENCE

XYZ PHARMACEUTICALS, City, ST 2000 to Present

Sales Manager (2003 to Present)
Pharmaceutical Sales Representative (2000 to 2003)

Handle sales, marketing work, new product introduction, educating physicians and staff on products,
promotional work, and all aspects of customer relations. Supervise and train 20 sales reps.

ƒ Promoted to sales manager ahead of five sales reps with more tenure
ƒ Reduced sales rep turnover rate 20 percent by implementing sales incentive program, reducing
recruiting and hiring costs significantly
ƒ Managed and trained sales team that produced more sales revenue for years 2004 and 2005 than
seven other company divisions

XXX COMPANY, City, ST 1997 to 2000

Sales Consultant

Handled sales of security systems, marketing and promotional work, development of sales presentations,
order processing, and customer relations.

ƒ #1 sales consultant for years 1998 and 1999, selling more security system units than 200 other
consultants nationwide, and #3 sales consultant for years 1997 and 2000

OTHER EXPERIENCE

Captain, City of XXX Police Department, City ST 1994 to 1996

Patrol Officer, City of XXX Police Department, City, ST 1990 to 1994
Manager, XXX Fast Food Place, City, ST 1988 to 1990
Assistant Manager, YYY Fast Food Place, City ST 1986 to 1988

EDUCATION and SKILLS

Bachelor of Arts in Business Administration, UNIVERSITY OF XXX, City, ST (1996)

Certificate in Law Enforcement, XXX COMMUNITY COLLEGE, City, ST (1990)

Computer Skills: Proficient in Windows, Word, Excel, PowerPoint, and the Internet

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Sample D-10: Pharmaceutical Sales b a Return Home
John Wilson
1234 Elm Street e Anytown, ST 12345 e (123) 345-6780 e [email protected]

OBJECTIVE

A sales position with a progressive company that can utilize my experience in the introduction,
management and sales of new products in the pharmaceutical industry

SUMMARY OF QUALIFICATIONS

y Strong background in sales, marketing, account management, territory development, sales

presentation development, order processing, customer service, and public relations
y A proven track record as a top sales producer, always ranked in top percentile
y Highly experienced in all aspects of the sales process, while meeting and exceeding all sales quotas
y Possesses a strong knowledge of pharmaceutical and medical industry products

PROFESSIONAL EXPERIENCE

Police Officer, NAME OF POLICE DEPARTMENT, Anytown, ST 2004 - Present

Perform routine law enforcement duties such as patrol work, area surveillance, upholding traffic laws,
investigative work, crisis intervention, report preparation, community relations, and other related
assignments

Pharmaceutical Sales, NAME OF PHARMACEUTICAL CO., Anytown, ST 2002 - 2003

Marketed and sold two pharmaceutical products (Altace and Protonix) and performed routine sales duties
including new product introduction, order processing, educating physicians on products, promotional
work, and all aspects of customer relations. Results:

y Achieved 42 / 136 ranking in zone sales and 8 / 23 in area sales (Altace campaign)
y Earned 10 / 136 ranking in zone sales and 2 / 23 in area sales(Protonix campaign)
y Top performer in Protonix campaign winning largest market share (28.1) in sales district among top
five proton pump inhibitor (PPI) drugs

Sales Consultant, NAME OF SECURITY COMPANY, Anytown, ST 2001 - 2002

Sold and marketed security systems, developed sales presentations, processed orders and maintained
customer relations

y Rated #1 in overall sales volume among four sales reps

y Created effective sales strategies to counter customers' pricing objections

EDUCATION

Bachelor of Arts, Business Administration, NAME OF UNIVERSITY, Anytown, ST (2001)

Certificate in Law Enforcement, ANYTOWN COMMUNITY COLLEGE, Anytown, ST (2003)

COMPUTER SKILLS
Windows, Word, Excel, PowerPoint, Internet

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Sample D-11: Public Relations b a Return Home

Jane Wilson
1234 Elm Street Anytown, ST 12345 123-456-7890 [email protected]

EXECUTIVE SUMMARY

y 12 years public relations, marketing and corporate communications experience with television
networks, corporations and top-ranked public relations agencies
y Managed budgets up to $5 million; supervised teams of 15 or more
y Areas of expertise include: network television publicity, strategic marketing communications,
promotions, special events, trade shows, corporate communications, community relations, licensing
and merchandising, new product launches

PROFESSIONAL EXPERIENCE

NAME OF NETWORK – Director of Media Relations (Winter 2001 to Current)

y Manage publicity campaigns, including red carpet finale parties and special events for [Network]’s top-
rated shows including TV Show 1, TV Show 2, TV Show 3 and TV Show 4
y Manage talent relations with high profile talent and executive producers including Actor 1, Actor 2,
Actor 3, Actor 4, Actor 5 and Actor 6
y Write press materials and manage talent relations for Press Tours and [Network] Upfronts
y Manage day-to-day media relations with TCA members, trade and consumer journalists
y Pitch projects, identify story angles, handle press requests; maintain relationships and secure story
commitments from reporters to ensure maximum visibility for network's primetime programming
y Conceptualize, write and edit press materials including storylines, releases, bios, captions, Q&A's,
feature stories and talking points; service daily media requests and serve as network source of
information for executives
y Secure, book, staff and manage budget for various show press junkets and New York press trips
y Manage network publicity meetings for producers, current executives and studio counterparts
y Secured first-time magazine cover stories and first-time placements in EW, TV Guide, People, Time
and Newsweek magazines; first-time talent appearances on talk shows and significantly increased
overall on set publicity for all shows named above

NAME OF PR FIRM - Entertainment Marketing / Account Supervisor (Spring 2000 – Winter 2001)

y Planned and managed on-site coordination for special events including: Screen Actors’ Guild
Awards, Producers’ Guild Awards, BMG Grammy Party, Premiere Women in Hollywood Awards,
Hollywood Film Festival, Name of Product Launch Party
y Developed new business proposals and made presentations for the corporate entertainment group
y Managed in-store promotions, corporate communications, business to business press for Hollywood
Entertainment Corporation ([national chain] stores, Name of Product, Name of Website)
y Developed publicity campaigns for Name of Film Group film, television and music projects
y Created marketing communications plans to support licensing and merchandising of Sony Pictures
Consumer Products (Charlie’s Angels, Stuart Little, V.I.P., etc.)
y Developed entertainment marketing plans for [Major Company] Computer Entertainment to launch
Playstation 2 and introduce new titles

NAME OF NETWORK – Director of Publicity and Promotions (Fall 1998 - Spring 2000)

y Managed public relations and special events for marketing, retail, sales and promotion departments
for Company
y Developed licensing and merchandising publicity programs for TV programs aired on [Network]'s
family channel

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y Garnered publicity during key trade shows for Show 1, Show 2, and Show 3
y Wrote press kits, sell sheets, news releases, promotional announcements for all properties
y Created national promotional retail tour for Name of Show
y Maintained key relationships with key [Company] trade press outlets; generated consumer trend
stories for properties

NAME OF NETWORK -- Senior Press Manager (Fall 1996 to Fall 1998)

y Identified story angles, handled press requests; maintained relationships and secured story
commitments from reporters to ensure maximum visibility for [Network]'s long-form and primetime
programming
y Initiated and scheduled producers’ meetings with [Network]'s publicity and promotions departments,
talent, talent reps, programming executives and producers
y Conceptualized, wrote and edited press materials including multiple releases, bios, captions, Q&A's,
feature stories and talking points; serviced daily media requests and served as network source of
information
y Supervised the press rooms for the Name of Event and served as moderator

NAME OF MARKETING AGENCY -- Account Executive (Fall 1993 to Fall 1996)

y Developed launch event plans for a variety for new product introductions for all consumer product
accounts, managed satellite press tours and press conferences; develop concepts for Video New
Releases/B-Roll and story angles for national and local press
y Acted as primary client contact McDonald’s Corporation, McDonald’s Operators’ Association of
Southern California, Oral-B, Baskin Robbins and Universal Studios
y Served as point person for all McDonald’s local public relations programs for five years; developed
annual public relations programs for McDonald's Restaurants to maintain brand awareness and
visibility for franchisees; successfully introduced Arch Deluxe Sandwich line through various
marketing, promotions and publicity stunts; managed McDonald's community relations programs;
created award-winning nutrition program, recycling program and children’s immunization programs
y Successful management of Oral-B's Brush Off public relations campaign to launch its new lines of
toothbrushes secured more than 5 million impressions during each launch event
y Successful management of Universal Studios Classic Movie Monster U.S.P.S.; garnered 220
broadcast and print stories with an estimated 39 million viewers and readers
y Created launch events for Baskin Robbins new products and developed stunts for in-store
promotions

NAME OF ADVERTISING AGENCY -- Account Coordinator (Fall 1992 to Fall 1993)

y Assisted team of eight in all public relations activities for all consumer product and packaged goods
accounts including McDonald’s Corporation, Nissan and McKesson Water Products, California
State Lottery, California State DHS Breast Cancer Awareness Program
y Wrote press releases, photo captions and public service announcements; created, organized and
maintained media lists; organized clip reports; compiled news clips and prepare agendas for all
meetings;
y managed community relations events for all clients
y Served as a specialist in event coordination for all account groups

EDUCATION

University of Anytown – School of Journalism

Major - Bachelor of Journalism (with an emphasis in Public Relations and Advertising)
Minor - Marketing Management

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Sample D-12: Realtor b a Return Home
JANE WILSON
987 Elm Street, Anytown, ST 12345 Home: (123) 456-7890 Mobile: (123) 456-7890 [email protected]

SUMMARY
Licensed real estate agent with twelve years experience in the Southern California housing market; four
years experience as a fast food restaurant owner / operator; thirteen years experience as an accountant;
and three years experience as a loan closer seeks sales associate or management position in the real
estate industry

PROFESSIONAL EXPERIENCE
New Home Sales Assistant, NAME OF COMPANY, City, ST 04/05 to Present

y Greet customers, show model homes, demonstrate features and benefits, and help convert prospects
to sales for major home builders such as California Pacific, John Laing Homes, William Lyon Homes,
Inc., Standard Pacific, Fieldstone, and Lennar
y Make follow-up calls, prepare contracts and correspondence, update marketing materials, and
perform competitive product evaluations
y Provide customer feedback to sales staff and assist as necessary

Realtor, NAME OF REALTY COMPANY, City, ST 03/93 to 04/05

y Sold approximately 10 homes per year valued between $500k and $800k; also sold commercial
buildings and vacant lots from time-to-time
y Found new leads by knocking on doors, mailing hundreds of postcards in targeted neighborhoods,
and networking with friends and acquaintances
y Marketed listings throughout XXX County and held open houses on Sundays
y Attended office caravan and XXX caravan every week to stay on top of inventory
y Met Pro-100 Club sales goals each year from 1993 to 2005

Owner / Operator, FAST FOOD FRANCHISE, City, ST 06/97 to 06/01

y Increased annual sales from $200k to $500k in three years

y Hired and trained all new employees and routinely supervised eight subordinates
y Handled everyday administrative duties associated with restaurant management including payroll and
inventory control

OTHER EMPLOYMENT
Accountant, NAME OF COMPANY, City, ST 09/91 to 06/94
Accounting Manager, NAME OF COMPANY, City, ST 03/88 to 05/90
Accounting Temp, NAME OF COMPANY, City, ST 08/86 to 02/88
Staff Accountant, NAME OF COMPANY, City, ST 04/81 to 07/86
Escrow Secretary / Loan Closer, NAME OF BANK, City, ST 07/79 to 04/81
Loan Closer, NAME OF SAVINGS & LOAN, City, ST 06/78 to 07/79

EDUCATION
B.S., Business Administration (Major -- Accounting), Anytown College, ST 1981

Continuing Education: SMC Certified New Home Sales Professional Course (06/05)
Computer Skills: Windows XP, Microsoft Office XP, MS Word, MS Excel, Lotus 1-2-3

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Sample D-13: Radio Traffic Manager b a Return Home

Jane Wilson
1234 Elm Street e Anytown, ST 12345 e [email protected]
Home: (000) 000-0000 e Cell: (000) 000-0000

QUALIFICATIONS SUMMARY
Fourteen years experience working for radio stations in the following capacities:

Traffic Manager
y Manage all program logs, including scheduling programs, public service announcements, promos
and commercials and working closely with station's clients, ad agencies, and sales and production
departments in order to prepare a minute-by-minute schedule for the broadcast day
y Am currently managing the traffic and continuity for five radio stations
y Proficient in CBSI Delta Flex, Marketron, Natural Logs, Darts, Data-com and Omnimax software
y On occasion, have scheduled and managed the music database
y Named employee of the year in 2004

Office Manager
y Considerable experience managing accounts receivables (A/R) and performing general office and
administrative functions
y Highly proficient in Microsoft's Business Suite, using Word and Excel on a daily basis
y Created a new record keeping system that increased profit 17% and reduced employee turnover
y Am currently handling the administrative and regulatory duties associated with employer's purchase
of a new radio station and an employer's merger with three other radio stations
y Notary Public [commission expires 09/19/07]; Member of the National Notary Association

PROFESSIONAL EXPERIENCE

Co-Traffic / Continuity Director, K111 / K222 / K333 / K444 / K555 / K666 03/06 - Present
(NAME OF COMPANY), Anytown, ST [see Note 1]
Traffic Director, K777 / K888 / K999 (COMPANY NAME), Anytown, ST 12/02 - 03/06
Caregiver Coordinator, NAME OF ORGANIZATION, Anytown, ST 04/01 - 12/02
Office Manager / Sales Administrator, NAME OF MAGAZINE [see Note 2] 01/00 - 04/01
Office Manager / Sales Assistant, COMPANY NAME [see Note 2] 01/99 - 01/00
Office Manager / Traffic Manager / Music Programmer,
K555 (COMPANY NAME), Anytown, ST 07/97 - 12/98
Co-Traffic Manager, K333 / K444 / K555 / K222
(COMPANY NAME), Anytown, ST [see Note 3] 01/97 - 07/97
Co-Traffic Manager / Music Programmer / Receptionist
K222 (COMPANY NAME), Anytown, ST [see Note 3] 07/95 - 01/97
Assistant Traffic Manager / Receptionist, K111 (COMPANY NAME),
Anytown, ST [see Note 3] 11/90 - 07/95

Note 1: Employer name and job title changed when radio stations were recently sold
Note 2: Company moved its operations to another part of the state resulting in job termination
Note 3: Employers' names and job titles changed when radio stations were sold twice during
employment lasting from 11/90 to 07/97

EDUCATION

AA, Social Science, Anytown Community College, Anytown, ST (2003)

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Sample E-1: Safety Manager b a Return Home

John Jobseeker
1234 E. Elm Street Anytown, ST 00000 (123) 456-7890 [email protected]

PROFILE
HANDS ON PROFESSIONAL with eight years experience in the areas of occupational safety and health
management, construction / emergency management services, safety prevention programs, and worker’s
compensation claims management. Certified Firefighter, Emergency Medical Technician and Police Officer.
Candidate, Associate in Risk Management.

QUALIFICATION SUMMARY
Safety and Risk Management

ƒ Proven ability to design, direct and implement effective safety programs -- designed on-site safety
training program subsequently adopted by 166 companies
ƒ Demonstrated experience in monitoring facilities and processes for adherence to OSHA guidelines by
overseeing inspections, recommending corrective measures and preparing for OSHA safety audits and
investigations -- supervised safety programs of 66 large, heavy manufacturing (construction and steel)
companies
ƒ Oversaw managed care operations for workers compensation insurance company (3,000 members, $12.5
million in premiums) which involved underwriting, claims review, OSHA compliance and training, and
loss prevention – supervised 6 loss control consultants and coordinated efforts of 5 field offices

Technical Expertise

ƒ Instructor: OSHA 500 Construction Safety; Forklift Training (Certified); Firefighting; CPR, First-Aid
ƒ Training and Coursework: OSHA Safety for Managers (40 hours); Hazardous Materials Operations;
Construction Safety Management; Crane Safety (16 hours); OSHA Scaffold Training; Advanced
Ergonomics; Leadership and Effectiveness; Claim Management and Managed Care; Risk Assessment
ƒ Computer skills: Very proficient in Windows, Adobe, AmiPro and dBASE

Communication Skills

ƒ Instructor of hundreds of job safety training programs on OSHA safety and compliance, drug free
workplace programs, firefighting, and miscellaneous other job safety programs
ƒ Helped develop occupational safety control and loss control manuals for both current and past
employers
ƒ Experienced and effective working with people of diverse cultures and backgrounds (ability to speak
some Spanish and have experience training Spanish-speaking workers) and interacting with all levels of
management and personnel

WORK HISTORY
ACME COMPANY, Anytown, ST 07/00 to Present
Safety Director

ƒ Manage company pre-surveys, perform risk assessment, conduct safety inspections, provide follow-up
training, conduct audits, perform loss trending and claims review for clients
ƒ Work with insurance carrier, underwriter and claims office and provide weekly status reviews to ensure
proper client selection

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John Jobseeker Page 2

XYZ MANAGEMENT SERVICES, INC., Othertown, ST 11/94 to 10/00

Senior Loss Control Consultant – Account Executive

ƒ Oversaw managed care operations for worker’s compensation insurance company consisting of 3000
members with premiums totaling $12.5 million
ƒ Supervised 6 field loss control consultants and coordinated operations of 5 Florida offices
ƒ Responsible for all aspects of OSHA compliance including management, documentation, training,
underwriting, and claims processing, OSHA accident investigations and audits
ƒ Assisted clients with development of safety programs; developed on-site training program subsequently
used by 116 different companies
ƒ Conducted over 250 safety training and accident prevention classes on various topics regarding worker
safety programs in order to control costs; developed company loss control manual and emergency
services protocol

ABC MANUFACTURING COMPANY, Anothertown, ST 03/03 to 11/94

Safety Manager

ƒ Responsible for OSHA and EPA compliance, SARA Reporting and workers compensation claims
management
ƒ Assisted in OSHA compliance in-house training for 150 employees

OTHER WORK EXPERIENCE

ANYTOWN FIRE DEPARTMENT, Anytown, ST 08/96 to Present
Firefighter / EMT (12/00 to Present)
Lieutenant / Instructor (08/96 to 12/00)

ƒ Lead instructor; trained hundreds of recruits in fire safety / training and structural firefighting
ƒ Identified and corrected weaknesses in occupational safety program

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Sample E-2: Operations Manager b a Return Home

Jane Jobseeker
1111 First Street j Anytown, ST 00000 j 123-456-7890 j [email protected]

Summary
Analyst / Operations Manager with more than 20 years experience working for major Wall Street
brokerage firm seeks a management or supervisory position in the financial industry.

Professional Experience
NAME OF COMPANY, New York, NY 1973 to 2004
NAME OF COMPANY is a full-service brokerage firm and an industry leader in securities processing and
electronic transaction services; is one of the premiere specialist firms on the New York Stock Exchange
and the American Stock Exchange; as well as one of the largest clearing houses in North America.

Analyst / Client Control Group (1995 to 2004)

Vice President of Operations (1993 to 1995)
Assistant Vice President of Operations (1973 to 1993)

Recent accomplishments

ƒ Significantly reduced labor and operating costs by converting the firm's over the counter (OTC)
system to an ACT format; increased profits 50%.
ƒ Converted manual put and call options system to an online correction system that improved
productivity, reduced labor costs, and increased profits 80%.
ƒ Designed and developed a paper option system that streamlined the process, significantly
improved productivity, and reduced operating costs.

Major job duties

ƒ As a Certified Option Principal, oversaw option contracts and corrections.

ƒ Maintained clients' trading positions, Big Board and Amex contracts for trade date and cash
trades; maintained (OTC) contracts (T+1) & (T+2) trade date plus one and two.
ƒ Provided feedback on operational inefficiencies, errors and exposures through analysis of
business activity with depositories, agent banks, clearing houses and commodity warehouse
facilities.
ƒ Interacted closely with line professionals and assisted them with compliance matters requiring
real-time judgment and strong familiarity with business and trading practices.
ƒ Worked with various business units to ensure that operational errors were resolved in a timely
manner.
ƒ Coordinated and assisted in firm technology projects to resolve control issues.
ƒ Designed and maintained security system.
ƒ Assisted in incident analysis and follow-up.
ƒ Hired, supervised and cross-trained 14 clerks and one assistant supervisor.
ƒ Worked closely with programmers to increase productivity, and reduce labor and operating costs.

Miscellaneous
Completed two years of management courses at NAME OF COLLEGE, New York
Proficient in Windows 2000, Microsoft Word, Microsoft Excel, and Outlook
Sergeant, United States National Guard (1972 to 1978)

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Sample E-3: Construction Estimator / Manager b a Return Home

John Smith
123 Elm Street e Anytown, ST 00000 e (123) 456-7890 e [email protected]

Job Objective

To work for a well-established construction firm as a CONSTRUCTION MANAGER

Strengths

ƒ Estimating costs in relation to manpower, equipment and materials; preparing bid packages and proposals
ƒ Supervising commercial and residential construction projects to completion – estimating, computerized estimating,
project management, and equipment management
ƒ Assessing needs and hiring, training, and scheduling men, contractors, and equipment to ensure maximum efficiency;
keeping current with changing codes, building procedures and products
ƒ Monitoring work progress and OSHA rules to ensure safe quality work
ƒ Ensuring compliance with blueprints and specifications
ƒ Developing and maintaining good customer relations

Professional Experience

Owner and Operator, NAME OF COMPANY, City, ST 03/97 to 11/03

Founded this company to acquire hands-on experience while completing degree in construction management. Completed
over $1.5 million in reconstruction sales and services on residential projects. Sub-contracted construction management
services out to sub-contractors -- performed sales, estimating, project management and collections duties, and trained and
supervised subcontractors.

ƒ Gained hands-on experience in all phases of construction from start to completion -- framing, remodeling, concrete,
drywall, interior and exterior trim, siding, roofing, block laying.
ƒ Successfully managed multiple projects concurrently, completed all projects on time and within budget
ƒ Trained and supervised 23 crews of roofers, siders, window, gutter, and sheet metal installers, and interior/exterior
painters comprised of 117 workers
ƒ Gained considerable knowledge of building practices and codes
ƒ Sold roofing, siding, windows, gutters, painting, garage doors, custom copper work and general carpentry
ƒ Became proficient user of MS Excel by creating own estimation spreadsheets for roofing, siding, window, gutter,
painting and general carpentry trades; performed multiple take-offs
ƒ Helped homeowners receive insurance proceeds for property damage

Commercial Diver / Tender Technician, NAME OF COMPANY, City, ST 07/93 to 11/93

ƒ Inspected, maintained and repaired underwater petroleum and chemical pipelines and superstructures valued between
$50 and $500 million for energy companies -- worked 60 to 100+ hours weekly
ƒ Operated equipment to locate underwater, buried pipelines and to provide tender diver communications and life
support
ƒ Provided cost effective solutions to clients, saving millions in reconstruction costs
ƒ Earned Professional Commercial Diver Certification (Name of Organization)
ƒ Obtained diving certifications in (1) rigging; (2) helmet repair; (3) magnetic liquid penetrate; and (4) ultrasonic level
one testing
ƒ Completed coursework in rigging; underwater cutting and welding; deep sea diving; offshore oil industry procedures
and terminology; underwater photography, TV, video and ROV; HAZMAT, hyperbaric chamber operation, safety
procedures, diving first aid, and CPR

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John Smith
Page 2

Education

B.S., Interior Design & Construction Management, Name of University, City, ST (2003)
(Minor: Business Administration)

Computer Skills

ƒ Timberline Estimating ƒ Adobe Photoshop 6.0 ƒ Microsoft Outlook

ƒ Suretrack Project Mgt. ƒ Microsoft Office 2000 ƒ Microsoft Access
ƒ SPSS Statistical ƒ Microsoft Word ƒ Mobile Computing
ƒ Borland Turbo C++ ƒ Microsoft Excel

Licenses & Affiliations

General Residential Builder (Name of State) 2001-2003

Member, National Roofing Contractors' Association
Member, Boy Scouts of America (Eagle Scout)

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Sample E-4: Industrial Engineer b a Return Home
John Wilson
123 Elm Street e Anytown, ST 00000 e Home: (123) 456-7890 e Mobile: (555) 123-0000

INDUSTRIAL ENGINEER
Professional Experience
Project Manager / Operator, ABC Graphics Complex, Anytown, ST 2002 to Present

ƒ Responsible for writing major progress, end-of-project and indicated action reports to track
progress on all projects. Action: Developed standardized worksheets for on-site equipment
audits that reduced the time needed to gather and retrieve data
ƒ Managed warehousing and delivery activities for the XYZ Company including inventory
control of the warehouse and twelve stores plus delivery vehicle care and maintenance.
Result: Redesigned warehouse layout and generated savings by eliminating unnecessary or
obsolete inventory
ƒ Managed project to create multiple sets of operating and engineering manuals for [energy
company] that required interacting with client on a daily basis to address progress and issues
concerning the project, coordinating three departments involved in the job flow, delegating job
responsibilities, and overseeing quality control of final delivered product. Result: Earned
recognition for providing excellent quality assurance and customer service

Energy Analyst, Auditing Department, XYZ Solutions, Anytown, ST 1999 to 2001

ƒ Organized data retrieval activities for both large and small energy savings projects which
were implemented successfully
ƒ Installed and maintained data loggers to measure electrical consumption and current flow
ƒ Created proposal reports outlining equipment and operational changes at project location that
achieved desired energy savings and generated millions of dollars in savings
ƒ Member of development team that created a new analytical tool to analyze and quantify
potential energy savings

Student Assistant, Civil Engineering Dept., Anytown University 1997 to 1998

ƒ Recruited as member of the Hurricane Field Research Team

ƒ Retrieved, processed, and organized research data used by graduate and doctorate students
ƒ Managed all aspects of data retrieval, processing and archiving for Wind Research Depart.

Education / Technical Skills

B.S., Industrial Engineering, Anytown University, 1998

Certification: Engineer in Training Certification

Technical Skills:

ƒ Highly proficient in plotting and printing AutoCAD, Microstation, Adobe Acrobat, Vector Works
and Volo View drawing files and in using Hewlett Packard, Xerox and Oce plotters
ƒ Experienced using Visual DOE HVAC energy analysis software and TRACE 600 and 700
series HVAC system analysis software
ƒ Proficient in Windows, Excel, Word, PowerPoint, Microsoft Access and Project

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Sample E-5: Product Development Manager b a Return Home
John Wilson
123 Elm Street e Anytown, ST 00000 e Home: (123) 456-7890 e Mobile: (555) 123-0000

Profile

Manager of product development with more than twenty years experience in food science and
implementation of new product systems for large international food manufacturers.

Professional Experience

Manager, Product Development, Name of Company, City, ST 1997-2003

Responsible for technical group supporting two production facilities and co-packing for several
overseas divisions:

ƒ Implemented global initiatives that resulted in a successful technology transfer from other
company divisions that saved $500,000 in operating costs in 2002
ƒ Reduced costs of product development department by 20% through additional efficiencies in
pilot plant usage and plant scheduling
ƒ Developed cross-functional team which implemented $3.57M cost savings by converting from
natural to artificial vanilla and reduced usage from eight vanilla flavors to three
ƒ Developed products which restaged company's impulse business in-store freezer offerings
significantly, increasing sales 15%
ƒ Recipient of commendation award for designing a new product system that increased profit
11%

Manager, Product Development, Name of Company, City, ST 1992-1996

Oversaw group responsible for existing businesses, new product development, alternative
distribution networks and franchise development:

ƒ Developed a unique soft serve formulation and equipment system that expanded distribution
outside company stores
ƒ Significantly improved company's beverage program by introducing a new line of beverages
and mix-in products to provide additional consumer alternatives
ƒ Took over management of the XYZ program, successfully reducing costs 20%
ƒ Investigated technical potential for expansion into other areas through strategic partnerships
and cooperative marketing agreements
ƒ Provided engineering and pilot plant support for group that insured acceptable equipment
introduction into stores and consistent product quality

Program Manager, Name of Company, City, ST 1984-1992

Supervised a technical group responsible for beverages, desserts, fruit and vegetable products:

ƒ Introduced four new frozen novelty product lines resulting in significantly increased
profitability for the division
ƒ Developed and implemented new juice beverage product and successfully translated
formulas for production at co-packer in Europe
ƒ Developed products and established production lines for two regional brands
ƒ Received "Best New Product of the Year" award by "Name of Magazine" magazine for [name
of product] and [name of product]

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John Wilson
Page 2

Other Employment

Director, Retail Products, Name of Company, City, ST 1982-1984

Technical Brand Manager, Name of Company, City, ST 1976-1981
Senior Food Chemist, Name of Company, City, ST 1972-1975
Food Technologist, Name of Company, City, ST 1970-1972

Highlights:

ƒ At [name of company], developed three new frozen cake products and supervised the
development of a new line of frozen soup products
ƒ At [name of company], implemented a cost reduction program that reduced costs by $1.2M
ƒ At [name of company], implemented a major product development program that resulted in
extensive expansion into the salad dressing market, increasing profits 15%

Education & Affiliations

B.A., Chemistry, Name of University, City, ST (cum laude)

Member, Institute of Food Technologists

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Sample E-6 Operations Manager b a Return Home
Jane Doe
123 Elm Street Anytown, ST 00000 (123) 456-7890 [email protected]

PROFESSIONAL PROFILE

Manufacturing / Production Manager with more than twenty years of experience in diverse industries.
Expertise in start-up, turnaround and high growth operations with successes in improving productivity,
efficiency, operations and quality.

PROFESSIONAL EXPERIENCE

Manufacturing Operations Fulfillment Manager, Name of Company, City, ST 10/02 to 02/04

(Division provides print production and distribution of marketing and compliance literature for the financial services industry)

ƒ Personnel Administrator; develop and provide leadership to the Manufacturing Fulfillment

department, on two shifts
ƒ Improved scanning operations, which resulted in significant time savings and cost reductions
ƒ Implemented Daily Order Due Date Log to ensure integrity of orders for clients and customers
ƒ Increased daily production from 86% of goal to 99% of goal while successfully achieving unit cost
objective
ƒ Developed procedures and job training to comply with ISO standards and requirements
ƒ Initiated a communications team that bridged the gap between client services and operations which
resulted in meeting 99% of goal for quality and on time service
ƒ Established rapid implementation teams to ensure new clients production are without issues while
keeping to timelines

Manufacturing Manager, Name of Company, City, ST 12/97 to 06/02

(Company designs, manufactures and services optical networking, broadband access and voice quality enhancement equipment)

ƒ Managed Manufacturing Assembly and Test departments and oversaw staffing of 100+ employees
on three shifts
ƒ Led efforts in the introduction and implementation of DFT manufacturing techniques that resulted in
quality and process improvements, inventory reduction and decreased cycle time
ƒ Implemented a developmental program which resulted in empowered independent employees
capable of manufacturing the most complex products with outstanding quality
ƒ Increased manufacturing operations from $125M in sales to $300M in 2 years
ƒ Prepared and managed $5M annual budget and ensured department favorable to plan
ƒ Key member of the relocation team that moved the manufacturing facility from a 30,000 sq.ft.
building to a 150,000 sq. ft. building in six months without impacting customer shipments
ƒ Improved on time shipments from 75% to 95%; manufacturing yield from 88% to 98%; and reduced
scrap by 30%
ƒ Recipient of Key Contributor Awards in 1999, 2000, and 2001

Manufacturing Operations Manager, XYZ Corporation, City, ST 05/86 to 10/97

(Company is leading manufacturer of printed circuits for the telecommunications, computer, and automotive industry)

ƒ Responsible for the staffing, training, motivation, productivity and performance of 100 employees
ƒ Directed work activities with individual supervisors and set priorities for process, quality, and
maintenance engineers
ƒ Successfully managed all operational activities to achieve cost, quality, and productivity targets while
ensuring compliance to OSHA standards
ƒ Spearheaded quality improvement teams which resulted in manufacturing yield improvement from
85% to 97%, and an overall productivity improvement of 30%
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Jane Doe
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Production Manager, Name of Company, City, ST 09/80 to 05/85

ƒ Managed the administration and operation of a in-flight assembly department consisting of 30

production personnel preparing, packing and delivering 8,000 meals to contracted airlines
ƒ Maintained specifications, quality control adherence and productivity standards as set forth by
corporate policy with primary emphasis on employee scheduling, training, discipline and relations

SPECIALIZED TRAINING

Leadership Development Program, Acme Learning Center, City, ST

Demand Flow Technology, Acme Institute of Technology, City, ST
Business Strategy Workshop, Acme Institute of Technology, City, ST
Value Added Management, XYZ Corporation, City, ST
Total Quality Commitment (TQC), XYZ Corporation, City, ST
Management Training Program, Acme Associates, City, ST
Statistical Process Control, Anytown Community College, City, ST
Team Development/Effective Communication, Acme Associates, City, ST
Effective Problem Solving, Acme Associates, City, ST
Concepts and Practices of Management, Anytown Community College

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Sample E-7: Quality Assurance Supervisor b a Return Home

John Jobseeker
123 Main Street e Anytown, ST 00000 e (123) 555-5555 e [email protected]

Summary of Qualifications
ƒ Highly effective quality assurance supervisor with seven years experience in the beef processing
industry. Expertise in quality inspection / control / management; trained and experienced in
HAACP, SSOP, SOP, GMP and humane handling

ƒ Excellent supervisory, communication and interpersonal skills; relate effectively with line workers and
supervisors; quickly resolve problems and conflicts in diplomatic, professional manner; team and results-
oriented

Professional Experience
ACME BEEF -- Anytown, ST 07/2001 - Present
Quality Assurance Supervisor

ƒ Recruited to oversee kill floor operations, improve efficiency and reduce costs
ƒ Monitor production line for quality, proper handling and compliance with federal laws and
regulations
ƒ Routinely meet with USDA and FDA inspectors; wrote employee manual used to train new
employees on complying with federal regulations and standards
ƒ Wrote material on improving spray shield program which reduced costs significantly by
decreasing water usage
ƒ Improved dressing procedures 20 percent

ZYW BEEF PROCESSORS -- Anothertown, ST 08/1994 - 07/2001

Kill Floor Supervisor (05/99 to 07/00)

Quality Assurance Technician (05/97 to 05/99)
Yard Lead Person (08/94 to 05/97)

ƒ Oversaw byproduct yields; successfully increased yield from $2.50 to $4.00 in one year
ƒ Supervised 70 employees; reduced employee turnover rate 20 percent
ƒ Monitored and improved product handling and shipping to ensure compliance with SSOP,
SOP, GMP and CCP standards
ƒ Routinely received outstanding performance reviews; promoted ahead of more experienced
and tenured co-workers

XYZ BEEF -- Anytown, ST 01/1992 - 07/1994

Quality Assurance Technician

ƒ Monitor production line for quality, proper handling and compliance with federal laws and
regulations
ƒ Routinely meet with USDA and FDA inspectors; wrote employee manual used to train new
employees on complying with federal regulations and standards

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Sample E-8: Lab Test Technician b a Return Home

John Wilson
123 Elm Street e Anytown, ST 00000 e (000) 000-0000 e [email protected]

Summary

Nine years experience as a Test Technician and Lab Supervisor performing test equipment calibrations
for engineering firms and the US Air Force

Work Experience

NAME OF COMPANY, City, ST

Test Technician (02/04 to Present): Test and evaluate new radio frequency assemblies and
troubleshoot to determine cause and remedy for malfunction, and conduct engineering tests.

NAME OF COMPANY, City, ST

Test Technician (01/03 to 11/03): Managed the Physical Dimensional Section of the Calibration
Laboratory. Developed test procedures and performed test equipment calibrations -- Physical
Dimensional, DC & Low Frequency, RF, Microwave, High Voltage, and Temperature.

Lab Supervisor (05/02 to 12/02): Managed lab workflow and $1M budget. Trained and supervised five
technicians. Performed test equipment calibrations and ensured accurate documentation to meet ISO
9000/2000, ISO 17025, and nuclear auditing requirements. Managed onsite calibration facility for an
international nuclear customer and performed onsite calibrations for clients.

y Reduced man-hours 20-40 per month by restructuring the equipment flow process to eliminate
redundant steps.
y Increased productivity and expanded test capability of laboratory through acquisition of more
sophisticated, cost-effective analytical equipment located elsewhere in the company.
y Operated the lab at a 14-20% profit margin during a period when prices were contractually frozen.

UNITED STATES AIR FORCE, Base, City, ST

Calibration Technician Journeyman (12/95 to 04/02): Calibrated, troubleshot and repaired Test
Measurement Diagnostic Equipment (Physical Dimensional, DC & Low Frequency, RF, Microwave, High
Voltage, and Temperature). Trained new technicians and maintained the Technical Order library.
Earned USAF 5 and 7 level requirements for job proficiency and USAF Calibration Certification (PMEL).

Base Honor Guard NCOIC (05/97 to 07/99): Supervised and trained 65 members; coordinated all
logistical requirements including transportation, lodging, and weaponry; and ensured mission
accomplishment, often with less than 24 hours notice.

Military Service

Corporal, United States Marine Corp Reserves 05/03 to Present

Staff Sergeant, United States Air Force 12/95 to 04/02

Computer Skills

Microsoft Office XP and 2000, MS Word, MS Excel, Internet Explorer, Outlook, PowerPoint
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Sample E-9: Environmental Engineer b a Return Home

Jay Wilson, P.E.

Contact 123 Elm Street, Anytown, ST 00000 Tel: 123-456-7890 [email protected]

Work Experience U.S. Air Force, XXX Air Force Base, State 2000-2004
Bioenvironmental Engineer (active duty)
Ensured the compliance of eight public water systems with the Safe Drinking Water Act.
Wrote drinking water quality Consumer Confidence Reports. Implemented water quality
initiatives. Worked with state regulators. Supervised bioenvironmental technicians.
Planned and oversaw indoor air radon sampling. Performed industrial
hygiene/occupational health tasks as required.

U.S. Army Corps of Engineers, City, ST 1990-2000

Environmental Engineer
Conducted civil works planning studies for the XXX Restoration Plan. Performed
hazardous waste and ordnance preliminary assessments at former military sites. Reviewed
contamination assessment plans and reports. Made recommendations on soil and water
quality issues. Coordinated the review of construction plans and specifications to ensure
environmental compliance. Obtained environmental resource permits from the state.
Oversaw contractors performing environmental work. Evaluated proposals and
negotiated delivery orders. Performed environmental tasks for hurricane recovery efforts.

XYZ Corporation, City, ST 1987-1990

Flight Test Engineer
Wrote the Flight Test Plan for a major avionics upgrade of the U.S. Army’s XXX aircraft.
Prepared Flight Test Procedure Cards for use by the flight crew. Briefed and debriefed
flight crews. Wrote Flight Test Reports.

U.S. Air Force, XXX Air Force Base, ST 1983-1987

Simulator Program Test Manager (active duty)
Planned, scheduled, and directed test and evaluation of the XXX flight simulator/weapon
system trainer. Traveled extensively throughout the United States and Europe to direct
and perform development and acceptance tests. Supervised test teams (engineers, pilots,
and technicians). Interfaced with defense contractors, the using command, and NATO air
force personnel. Served in Source Selection of the XXX Task Trainer by evaluating
proposals. Wrote a Test and Evaluation Master Plan and approved test-related
documents.

Education Name of Institute, City, State

Bachelor of Science in Environmental Engineering, 1982

Accreditations Professional Engineer License, State, July 1999

Secret Security Clearance

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Sample E-10: Safety Manager b a Return Home
Jane Wilson
1234 Elm St., Anytown, ST 12345 123-456-7890 [email protected]

Summary of Qualifications
Safety Manager with nine years experience in Environmental, Health and Safety (EHS) positions.
Experience includes:

y Completing safety and environmental inspections, identifying issues and developing corrective action
plans to insure compliance with applicable safety, health and environmental regulations including
OSHA, EPA, HAZMAT, DOD, and state and local regulations
y Conducting safety training orientation sessions and teaching OSHA courses to ensure that (EHS)
policies and procedures are followed
y Monitoring the use, storage and disposal of hazardous chemicals and materials
y Monitoring drinking water systems and testing air and ventilation systems for atmospheric pollution
such as contaminants, radiation and noise

Professional Experience
Corporate Health & Safety Manager, NAME OF COMPANY, Anytown, ST 10/05 - Present

y Identify and anticipate safety and health concerns and hazards by surveying environmental,
operational, and occupational conditions and render opinions on new procedures and recommend
preventative programs
y Develop safety campaigns, safety systems, policies, and procedures, and train management and
employees on rules and regulations
y Conduct safety inspections and investigate violations to ensure safety procedures are being followed
and counsel managers and employees accordingly
y Maintain worker training schedules and complete all required regulatory documentation
y Teach 8- and 40-hour OSHA hazardous waste operations and emergency response course
y Run the environmental laboratory
y Have reduced the number of accidents significantly and have gained 200 hours of teaching
experience training 60 personnel

Environmental Health Technician, US Air Force, [Name of] AFB, ST 10/04 - 09/05

y Managed drinking water, storm water and hazardous waste programs to comply with EPA and state
regulations and monitored ten drinking water systems located on base
y Directed daily activities of the Hazardous Waste Management Program, which included evaluating
the use and disposal of over 32,000 potentially toxic chemicals
y Inspected 15 work shops and construction projects during 2005 Internal Environmental Compliance
Assessment and Management Program (ECAMP)
y Supervised four subordinates

Bioenvironmental Engineering Craftsman, US Air Force, [Name of] AFB, ST 06/00 - 10/04

y Led an Environmental, Safety and Occupational Health (ESOH) team

y Managed base respiratory protection program for 270 personnel to ensure OSHA compliance
y Managed quantitative fit testing for all mobility personnel assigned to base
y Oversaw maintenance and task certification instruction of $196K worth of weapons of mass
destruction detection equipment
y Reviewed industrial chemical issue requests for occupational and environmental health issues

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Jane Wilson
Page 2

Environmental Engineering Journeyman, US Air Force, [Name of] AFB, ST 02/99 - 05/00

y Conducted industrial hygiene surveys in support of Air Force Occupational, Safety, and Health
Programs to identify chemical, physical and biological workplace hazards
y Evaluated potential worker exposures to airborne contaminants, hazardous noise, and radiation
y Inspected industrial ventilation systems, hazardous waste disposal procedures, and personal
protective equipment
y Evaluated effectiveness of administrative exposure controls

Bioenvironmental Engineering Apprentice, US Air Force, [Name of] AFB, ST 06/96 - 05/00

y Provided industrial hygiene support for 3,500 personnel in 75 industrial work locations at the base
y Collected data on bioenvironmental engineering problems such as noise effects, ventilation,
illumination, heat and cold stress, radiation, and atmospheric pollution
y Helped clean up major industrial chemical spills as part of HAZMAT program

Military Service
United States Air Force 06/96 - 09/05

y Staff Sergeant (E-5), Non-commissioned Officer, Environmental Health, [Name of] AFB, ST (10/04 to
09/05)
y Staff Sergeant (E-5), Bioenvironmental Engineering Craftsman, [Name of] AFB, ST (06/00 -
10/04)
y Senior Airman (E-4), Bioenvironmental Engineering Journeyman, [Name of] AFB, ST (02/99 -
05/00)
y Airman First Class (E-3), Bioenvironmental Engineering Apprentice, [Name of] AFB, ST (06/96 -
05/00)

Education / Skills
y Currently pursuing A.A.S. in Bioenvironmental Engineering Technology at Community College of the
Air Force, [Name of] AFB, ST (completed 61 hours)
y Proficient in Microsoft Office Suite (Word, Excel), Air Force Environmental Management Information
System (AF-EMIS), Oracle Command Core System, Oracle Discoverer System, Defense
Management Logistics Supply System (DMLSS)

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Sample F-1: Business Manager b a Return Home

John Jobseeker
1234 E. Elm Street Anytown, ST 00000 Home: (123) 456-7890 Office: (555) 111-1111

QUALIFICATIONS OVERVIEW

Proven seventeen year background in financial and business analysis. Solid track record of developing and
maximizing new business and marketing strategies. Demonstrated expertise in setting up organizations and
optimizing operational efficiency.

PROFESSIONAL EXPERIENCE

JOHN JOBSEEKER PLANNING GROUP 1984 – Present

President and Founder Anytown, ST

JJPG serves more than 200 clients by providing business planning, asset management, employee benefits,
and business transition services.

Management and Administration

ƒ Coordinate and establish the development of policies, procedures and standards consistent with
providing optimum service for 125 client accounts consisting of 5000+ employees
ƒ Oversee the accounting and compliance operations for the XYZ Administration Group
ƒ Communicate and negotiate with the Internal Revenue Service and Department of Labor to ensure
compliance with state and federal regulations
ƒ Hire, train, and supervise the work performance of 10 employees

Marketing and Operations

ƒ Market, negotiate, and service investment programs for both local and national employers with 10 to
4000 employees
ƒ Analyze each client’s goals and objectives, operational procedures, annual budgets and future
projections in order to develop a customized, effective marketing plan
ƒ Evaluate needs, submit recommendations, and implement cost-effective technological solutions to help
clients minimize overhead costs and maximize operational efficiency

Key Accomplishments

ƒ Developed one of the top five producing asset management organizations in the nation
ƒ Negotiated and secured investment contracts which have produced over $60 million in accrued assets
ƒ Recipient of production awards in 1994 and 1997 for increasing growth rate 25 percent over each prior
period; named to Acme Hall of Fame in 1998
ƒ Increased revenue 10 percent on the life of existing contracts by offering clients cost-saving incentives
ƒ Reduced overhead 50 percent and increased net revenue 30 percent by adopting new technology that
significantly reduced error rate and increased turn around time
ƒ As board member of (Name of magazine), helped develop three new product lines and their marketing
materials, one of which became the industry standard

EDUCATION

Bachelor of Science (1984), STATE UNIVERSITY, Anytown, ST

Outstanding Major and Dean’s Honor Roll

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Sample F-2: Entrepreneur / Small Business Owner b a Return Home
John Jobseeker
123 East Main Street e Anytown, ST 00000 e (123) 456-7890 e [email protected]

QUALIFICATIONS OVERVIEW

Entrepreneur and Small Business Manager with 20-year successful track record in the areas of administrative
management, creative sales techniques, customer relations, and innovative marketing seeks a position that will utilize my
marketing, copywriting, and production management skills and experience.

PROFESSIONAL EXPERIENCE

NAME OF COMPANY, City, ST 01/97 to 09/03

(Founder of this small firm offering website development and e-marketing services to small businesses)

Manager
Performed general management duties; procured new customers and maintained customer relations; wrote and designed all
print and electronic marketing materials; created and maintained company website (www.nameofwebsite.com).

ƒ Increased revenues 30% in six months by locating and effectively serving niche market of unusual small businesses
ƒ Developed and managed effective Internet marketing campaigns for clients that tripled revenues in one year
ƒ Created and developed advertising campaigns for clients that utilized flyers, brochures, newsletters, and coupons
ƒ Created website, advertising and wrote e-mail copy that achieved a "Top 5" Internet ranking for major client
ƒ Wrote and designed an informative brochure for a high-tech corporation marketing its software and consulting
services

NAME OF COMPANY, City, ST 06/02 to Present

(Manufacturer of thermoformed plastics offering product packaging design, prototyping, tooling and production services)

Plant Manager
Perform general management duties and oversee daily operations; supervise new product development and production
scheduling; create sales and marketing materials and maintain website (www.nameofwebsite.com); supervise up to eight
employees and sub-contractors.

ƒ Lead the company's marketing, marketing communications, direct mail, advertising and promotional programs --
Created sales brochures and flyers that increased sales and improved corporate awareness and recognition
ƒ Have delivered consistent operating cost reductions through strategic negotiations with vendors, insurance providers,
sub-contractors, and material suppliers to lower costs and improve net profitability

NAME OF COMPANY, City, ST 06/89 to 06/02

(Product development firm specializing in product design, feasibility studies, prototyping, and short-run production
services including thermoforming, resin casting, and fabrication. Assumed title of Plant Manager when company
merged with NAME OF COMPANY above.)

Owner / Manager
Performed general management duties and supervised day-to-day operations; oversaw new product development and
production management; handled customer relations and sales; designed and wrote sales and marketing materials; created
and constructed product samples and product marketing displays for customers; supervised and trained up to 20 employees
and sub-contractors.

ƒ Designed and wrote sales literature that was instrumental in increasing revenues 40% in one year
ƒ Expanded customer base by 60% in one year through effective sales campaign and cold-calling
ƒ Maintained excellent customer relations, bringing in a significant amount of new business from repeat customers

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 JOHN JOBSEEKER -- PAGE TWO

NAME OF COMPANY, City, ST 06/83 to 06/89

(Trade show exhibit construction and product prototyping services)

Owner / Model Maker

Performed general management duties and supervised day-to-day operations; oversaw product prototype construction;
handled customer relations and sales; designed and wrote sales and marketing materials; created and constructed product
samples and product marketing displays for customers.

ƒ Expanded customer base by 40% in just two years; doubled revenues in one year
ƒ Constructed a scale model of the back half of a battleship for [name of company] for exhibit in major trade show

EDUCATION

Currently enrolled at [name of college] working towards an MBA in Marketing and a BA in English with a concentration
in Professional Writing and a minor in Marketing. Have completed related coursework in --

Marketing: Marketing Management, Marketing Communications, Marketing Research, Marketing Policies and Problems,
Strategic Market Planning, Promotional Campaigns, Direct Mail Campaigns, Revenue and Market Growth, New Product
Launch, Advertising Campaigns, Market Identification and Penetration

Professional Writing: Theories of persuasion and rhetoric in writing, business writing, advanced expository writing,
advanced editing, mass media law

COMPUTER SKILLS

Highly proficient in the following --

Operating systems: Microsoft Windows XP, 2000, NT, ME, 98, 95, NT Server, 2000 Advanced Server

Applications / Software: Microsoft Office Suite (Word, Access, Excel), PowerPoint, Outlook, Outlook Express, Adobe
Photoshop, Quark Xpress, Dreamweaver, Internet Explorer

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Sample F-3: Restaurant Manager b a Return Home

Jane Jobseeker
1234 Elm Street e Anytown, ST 00000
(123) 456-7890 e [email protected]

SUMMARY

Fifteen years experience in restaurant management working for a major international restaurant chain with
demonstrated ability to increase profit and achieve high growth.

PROFESSIONAL EXPERIENCE

NAME OF RESTAURANT, City, ST 01/1990 - 11/02

District Manager (06/1998 - 11/2002)

• Oversaw the daily operations of nine restaurants including the supervision of 18 restaurant
managers and 182 full and part-time food service workers
• Achieved highest district profit growth in [state] for years 1999, 2000 and 2001 -- 20.2%, 23.6%, and
24.6% respectively
• Reduced management turnover from 180% to 13% in two years
• Coordinated the planning, construction and opening of three new restaurants with all projects being
completed ahead of schedule and under budget

Restaurant Training Manager (09/1996 - 05/1998)

• Trained ten lower level managers and reduced manager turnover by 50%
• Developed program to motivate staff and improve employee morale by providing sales and bonus
incentives which resulted in a 40% increase in employee retention
• Developed effective training program and materials that reduced training time from six to three
months, cutting related expenses by more than 30%

Restaurant General Manager (01/1990 - 08/1996)

• Effectively managed a high-volume restaurant serving more than 30,000 customers per month
• Increased net sales by 410% between 1990 and 1996
• Selected as "General Manager of the Year" for the [Regional] Division in 1991, 1993 and 1995
• Achieved highest customer loyalty for the division in 1991, 1994 and 1995
• Reversed negative profitability trends and exceeded profit goals in fourteen consecutive quarters
• Reduced employee turnover from 80% to 20% by conducting monthly meetings with food service
workers and assistant managers

EDUCATION

B.S., Hospitality Management, NAME OF UNIVERSITY, City, ST (1990), Magna cum Laude

Computer Skills: Microsoft Windows, MS Word, MS Excel, MS FrontPage, MS Net Meeting, MS Internet
Explorer, MS Office 1997-2000, MS Outlook, MS PowerPoint, and MS Publisher

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Sample F-4: Human Resource Manager b a Return Home

John Smith
1234 Elm Street Anytown, ST 00000 (123) 456-7890 [email protected]

PROFESSIONAL PROFILE

Results-oriented HUMAN RESOURCE MANAGER with 20 years experience. Excellent qualifications in

personnel training and development programs. Consistently successful in the development of core efficiency
initiatives to drive organizational change and performance improvements.

PROFESSIONAL EXPERIENCE

NAME OF COMPANY, City, ST 1999 to 2003

Director

Directed a staff of 38 probation officers and support staff, and oversaw treatment programs for more than
1,500 clients annually. Developed and administered a $2.5 million budget. Performed human resource
management duties, i.e., recruitment, selection, training and development, and scheduling and evaluation.
Wrote and enforced policies and procedures affecting day-to-day operations and conducted internal
investigations. Major accomplishments --

ƒ Wrote new policy and procedural manuals detailing comprehensive policies and procedures for
employees which reduced training time and improved efficiency and consistency
ƒ Improved employee morale and reduced turnover by developing a procedural manual committee of
employees to draft and have input in to departmental procedures, and created a hiring board
consisting of employees and supervisors to screen and recommend applicants
ƒ Developed an in-depth personnel evaluation system, improved physical working conditions,
improved management skills of supervisors, and adopted a merit pay system based on performance
evaluations designed to reward top performers
ƒ Developed and oversaw implementation of a "Day Reporting Center Program" designed to provide
training, education and treatment to high risk clients
ƒ Recommended new computer system upgrade to improve employee efficiency and productivity

NAME OF COMPANY, City, ST 1994 to 1999

Personnel Director

Coordinated all departmental training activities. Aided and advised management with interpretation and
application of personnel policies and practices. Wrote and enforced policies and procedures affecting day-
to-day operations and conducted internal investigations. Major accomplishments --

ƒ Evaluated and refined course materials in an effort to find optimum solution to training challenges
and recommended effective training solutions
ƒ Identified methods of introducing new information to increase job competence
ƒ Assisted the CSCD director in the community justice planning process
ƒ Controlled operating costs by closely monitoring service contractors to prevent cost overruns

NAME OF COMPANY, City, ST 1993 to 1994

Restitution Center Director

Developed and administered a $500,000 annual budget, performed personnel management duties, including
supervising a staff of 25 - 30 employees. Oversaw major facilities renovation project.

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John Smith
Page 2

NAME OF COMPANY, City, ST 1991 to 1993

Deputy Director

Supervised six employees, wrote policies and procedural manuals and program proposals, interviewed
candidates, and performed personnel evaluations. Assisted the director in the operation and management of
the department.

NAME OF COMPANY, City, ST 1984 to 1991

Director

Managed [correctional facility] in [three] counties, including overseeing a budget of approximately $485,000
and supervising 12 employees. Major accomplishments --

ƒ Updated operations by acquiring department's first computer case management system

ƒ Secured outpatient drug and alcohol treatment services for clients
ƒ Designed and implemented programs to provide literacy training and community service jobs for
clients

[NAME OF] POLICE DEPARTMENT, City, ST 1978 to 1984

Police Officer

Performed duties as patrolman and investigator with the Special Investigation Division.

ƒ Received "[City] 100 Club" Officer of the Year Award (1983)

EDUCATION

Bachelor of Arts, Law Enforcement, Cum Laude 1975

NAME OF UNIVERSITY, City, ST

CERTIFICATIONS & TECHNICAL SKILLS

Certifications: Certified Community Supervision Officer

Certified Residential Service Provider

Continuing Education: Numerous in-service hours in public sector personnel management and training

Technical Skills: Proficient in MS Office 2000, Access, Excel, Word and Outlook, and in
various in-house criminal justice case management programs

MILITARY SERVICE

UNITED STATES MARINE CORPS, Commissioned Officer (1st Lieutenant) 1975 to 1978

UNITED STATES MARINE CORPS 1966 to 1971

ƒ Viet Nam veteran
ƒ Hydraulics mechanic and embassy security guard

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Sample F-5: Emergency Management b a Return Home
John Doe
1234 Elm Street e Anytown, ST 00000 e (123) 456-7890 e [email protected]

Emergency Management

ƒ More than seven years experience in emergency response operations, including fire, police, emergency
medical, and HAZMAT operations and as an Instructor of an EMT Certification Course
ƒ Real-world experience coordinating emergency response to a major terrorist attack (World Trade Center),
as well as experience developing and implementing plans to combat and effectively respond to terrorism,
disease outbreaks, and other disasters for the City of New York
ƒ Considerable knowledge of the Federal Response Plan and FEMA procedures and operations

Professional Experience

City of New York, Office of Emergency Management, Brooklyn, NY 01/01 to Present

The Office of Emergency Management (OEM) is responsible for providing Inter-Agency coordination in the
event of a citywide emergency or disaster. Have worked for OEM in the following capacities:

Planning Division / Homeland Security

ƒ Worked on project to rebuild downtown New York City and World Trade Center after September 11th
terrorist attack
ƒ Researched and implemented a plan to mitigate the disbursement of anthrax within New York City after it
was sent in mailings in November, 2001
ƒ Participated in Operation Tri-Pod, a training exercise to disburse medication to the public in the event of a
chemical or biological attack, and participated in Operation Winter Sun, a mock drill to prepare for the
possible event of a terrorist attack using Sarin nerve gas
ƒ Worked on team that developed a plan to contain the spread of the West Nile Virus within New York City
ƒ Researched, compiled and set-up emergency exercises for NYC Emergency Preparedness Unit on the
following topics: coastal storms, biological/chemical terrorism, heat emergency planning, utility planning,
and radiological disbursement planning

Communications Specialist / Citywide Inter-Agency Coordinator

ƒ Coordinated the immediate restructuring of the New York City's Office of Emergency Management (OEM)
Emergency Operations Center and implementation of the OEM's Forward Command Post during the 9/11
WTC terrorist attack
ƒ Coordinated rescue and recovery efforts for the American Airlines Flight 587 crash in Queens, NY
ƒ Awarded the New York City Fire Department's (FDNY) Survivor Medal and Ribbon, a Certificate of
Appreciation from FEMA, and a Unit Citation from the NYC Mayor's Office of Emergency Management for
work performed during the September 11th World Trade Center attack

Watch Commander

ƒ When needed, brief the Mayor of New York City and the Commissioner of the Office of Emergency
Management as well as the NYPD Police Commissioner and Fire Department Commissioner, providing
them with updated reports regarding emergencies and disasters
ƒ Monitor incoming 911 assignments (approximately 10,000 daily) using emergency communications and
computer-aided dispatch (CAD) systems in order to effectively filter or triage out incidents that may require
an inter-agency response, inter-agency coordination, or that have the potential to seriously impact or strain
NYC operations
ƒ Oversee intra- and inter-agency notifications via telephone, radio, pager, fax and computer-based systems
and implement notification to all inter-agency personnel and local NYC government agencies

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John Doe
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ƒ When assigned to NYPD Command and Control Center, work closely with FEMA, the FBI, the Secret
Service, and the U.S. Marshal Service

NAME OF INSTITUTE, City, ST 4/96 to Present

EMT Certification Instructor

ƒ Instruct and prepare students to pass the New York State Emergency Medical Technician (EMT) exam.
This includes hands on practical instruction on medical techniques and delivering verbal instruction on
components of current EMT functions using no nonsense approach to teaching; have achieved excellent
results using real-world examples from experience as EMT
ƒ Have taught approximately 2,100 students over the past seven years from many backgrounds, of all age
groups, and of varying educational levels, and have gained valuable experience adjusting and modifying
teaching style as needed to facilitate effective learning

New York City Fire Department 09/97 to 01/01

Division Commander's Aide, and Emergency Medical Technician

ƒ Carried out miscellaneous administrative duties; prepared and processed personnel and payroll
documents, including overtime recap, personnel utilization reports and schedules, extended leave reports,
and daily outliers
ƒ Performed EMT duties in response to 911 calls
ƒ Oversaw the planning of EMS resources for the New York City Time Square Millennium, New Year's Eve
Celebration
ƒ Scheduled personnel and planning of resources for all special events, including preplanning stages for
large city events
ƒ Recipient of numerous pre-hospital save commendations
ƒ Selected by fellow classmates to be the class speaker of graduating academy class
ƒ Recipient of Physical Fitness Award

Other Work Experience

EMT / Lieut. of Special Operations, Name of Organization 12/96 to 07/02

Emergency Medical Technician, Name of Hospital 02/96 to 11/98
Secure Care Treatment Aide, Name of Government Agency 03/90 to 02/96
Assistant Security Supervisor, Name of Organization 07/90 to 09/92
Assistant Project Coordinator, Name of Government Agency 07/87 to 03/90

Certifications and Training

Certifications:

Emergency Medical Technician / Emergency Medical Technician Instructor

Instructor, Emergency Response to Terrorism: Basic Concepts (U.S. Dept. of Justice / FEMA / NFA)
Open Water Diver and Rescue Diver

Training and Education:

ƒ WMD HAZMAT Technician Training Course (COBRA), United States Department of Homeland Security
Office for Domestic Preparedness

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John Doe
Page 3

ƒ "WMD Radiation and Nuclear Weapons for Hazardous Materials Technicians", U. S. Dept. of Homeland
Security Office for Domestic Preparedness / National Nuclear Security Administration
ƒ "Hazardous Materials and Weapons of Mass Destruction", U. S. Dept. of Justice
ƒ "21st Century Terrorism: Terrorist Threat & Strategic Context", National Domestic Preparedness Office
ƒ "Weapons of Mass Destruction", New York City Mayor's Office of Emergency Management and the New
York City Fire Department Emergency Medical Service Command
ƒ "Emergency Physiological Technician", New York City Police Department, Hostage Negotiations Unit and
John Jay College of Criminal Justice
ƒ Incident Command System Training Course (Incident Commander ICS-200), New York State Emergency
Management Office
ƒ Emergency Medical Technician Defibrillation course (116-hours), Training Institute for Medical Emergency
and Rescue
ƒ "Pre-Hospital Pediatric Care", "Emergency Medical Service Hazmat Awareness", and "Ambulance
Accident Prevention", New York State Department of Health and Emergency Medical Services
ƒ "Drowning and Water-Related Injuries", "Motor Vehicle Accidents", and "Psychiatric Patients and the
Effects of Drug Abuse", Sisters of Charity Medical Center
ƒ Completed 27 Federal Emergency Management Courses on the following topics: Emergency Program
Management; Planning / Mitigation / Response; Emergency Preparedness; Radiological Emergency
Management, Leadership and Influence; Hazardous Materials; Disaster Assistance; Building For The
Earthquakes of Tomorrow; Animals in Disaster, Awareness and Preparedness; Animals in Disaster,
Community Planning; An Orientation to Community Disaster Exercises; Basic Incident Command System;
Effective Communication; Retrofitting Flood Prone Residential Structures; Role of Voluntary Agencies in
Emergency Management; Community Hurricane Preparedness; HAZ-MAT for Medical Personnel;
Introduction to Residential Coastal Construction; Introduction to Mitigation; Mitigation for Homeowners; The
Professional in Emergency Management; Special Considerations foe FEMA PA Projects; Radiological
Emergency Response; Role of The Emergency Operations Center; and Anticipating Hazardous Weather
and Community Risk

Emergency response training exercises:

ƒ "Heavy Rescue and Disentanglement", New York City Police Department Emergency Service Unit
ƒ "High Angle Rescue" (which entailed scaling the Verazanno Narrows Bridge to top of tower); NYC Police
Department Emergency Service Unit
ƒ "EMS Hazmat Operations", New York City Police Department Emergency Service Unit and NYPD Special
Operations Hazmat Unit
ƒ "Emergency Medical Services Water Operations", United States Coast Guard and the New York City
Police Department Emergency Services Unit

Miscellaneous:

ƒ E-Team proficient and adept at TRP-1000 inter-operability

ƒ Experienced user of FDNY's STARFIRE and EMS CAD systems; NYPD's SPRINT system; and the NYC
emergency radio ALERT system
ƒ Familiar with NYC's OEM Mobil Inter-agency Command Bus and Mobil Data Center
ƒ Proficient in Microsoft Word, Excel and Access; and Lotus 1-2-3

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Sample F-6: Transportation Security Supervisor b a Return Home

John Doe
1234 Elm Street Anytown, ST 00000 (123) 456-7890 [email protected]

PROFESSIONAL PROFILE
CERTIFIED SCREENER and TSA SUPERVISOR with excellent communication skills and five years experience
working with the public, supervising employees, and providing customer service in the transportation
industry. Exemplify leadership qualities and professionalism, backed by a consistent, verifiable record of
achievement.

Certifications and training:

ƒ Certified Supervisor, Completed TSA Supervisor Training, April 2002

ƒ Certified Basic Screener, March 2002
ƒ Certified Mastery X-Ray operator, May 2002
ƒ Certified ETD Maintenance, November 2002

PROFESSIONAL EXPERIENCE
NAME OF GOVERNMENT AGENCY, City, ST 10/02 to Present
Transportation Security Supervisor

Oversee daily passenger screening operations. Duties include --

ƒ Supervise staff of nine employees and train / retrain screeners on the appropriate methods of
passenger screening and full baggage screening per SOP regulations
ƒ Perform human resource management duties, i.e., recruitment, selection, training and
development, scheduling and evaluation, and implementation of new policies and procedures as
necessary
ƒ Keep current on new security directives and issue new training bulletins as required
ƒ Facilitate the operation of and provide ETD maintenance services for the IONSCAN ETD machine
ƒ Maintain readiness to apply SOP alarm resolution procedures to respond effectively to an ETD alarm
ƒ Write and enforce policies and procedures affecting day-to-day operations to prepare employees to
handle emergency situations
ƒ Hold both daily and weekly briefings with subordinates to improve employee morale and give
employees an opportunity to express concerns regarding policies and procedures, ask questions, and
sound-off about working conditions
ƒ Recognize potential of staff; play a key role in their development and promotion to supervisory
positions by offering cross-training in performing supervisory duties
ƒ Effectively motivate staff to improve performance and increase customer satisfaction levels

GOVERNMENT AGENCY, Various Locations 03/02 to 10/02

Mobile Screening Supervisor

ƒ Provided on-the-job training to hundreds of screeners and supervisors at various airports, ensuring
compliance with stringent rules and regulations
ƒ Analyzed trainees and created innovative methods to motivate them to achieve high level of
performance and productivity
ƒ Worked on project to federalize and improve training standards of BWI, BDL, PIT, LAS, ABQ, and APF
employees after 9-11 terrorist attacks
ƒ Provided customer service

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John Doe Page 2

TRAVEL COMPANY, City, ST 04/00 to 03/02

President and Owner

ƒ Conceived, opened and managed TRAVEL COMPANY. Volume $50,000 / month

ƒ Maintained all accounting, cash, inventory, payroll and administrative controls
ƒ Hired, trained and supervised staff consisting of five employees
ƒ Remained competitive by negotiating contracts and favorable terms with numerous airlines and tour
operators
ƒ Developed rapport and built relationships with customers through attention to detail in defining
needs and providing service and solutions

TRAVEL COMPANY, City, ST 09/98 to 04/00

Office Manager

ƒ Managed and trained staff of seven, and oversaw day-to-day operations, including maintaining
general ledger and payroll
ƒ Reduced costs and improved profit by negotiating more favorable terms and contracts with airlines
and tour operators

RETAIL DRUGSTORE, City, ST 07/97 to 07/98

Assistant Store Manager

ƒ Assisted in overseeing day-to-day operations of entire store including monitoring store expenditures,
handling cash receipts / deposits, and inventory control
ƒ Managed up to 25 full and part-time employees, including scheduling, training, supervising daily
assignments, and evaluating performance
ƒ Exceeded prior years' sales through effective displays and merchandising

EDUCATION

Bachelor of Arts, Hotel and Restaurant Management (1994)

NAME OF UNIVERSITY, City, ST

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Sample F-7: Research Scientist b a Return Home
John Doe
1234 Elm Street j Anytown, ST 00000 j (123) 456-7890 j [email protected]

Job Objective

A challenging Materials Development / Research Management position with a high-growth engineering company
specializing in manufacturing and testing of semiconductors, superconductors, vacuum and surface science
instrumentation, and other high tech materials.

Qualifications Overview

ƒ Well-qualified and technically-proficient Research Scientist with more than sixteen years laboratory
experience and excellent academic qualifications.
ƒ Substantial experience in sophisticated research techniques and technologies: surface analysis, stress analysis,
material testing, failure analysis, mechanical testing, surface technology, deposition systems, semiconductors,
thin films, vacuum and surface science instrumentation.
ƒ Organized, take-charge professional with exceptional follow through abilities and detail orientation; able to plan
and oversee projects from concept to successful conclusion.
ƒ Demonstrated ability to efficiently prioritize a broad range of responsibilities in order to achieve maximum
level of operating effectiveness.
ƒ Expertise in lab and field research, data collection/analysis and project management.
ƒ Extensive experience working with cross-functional scientific and research teams.

Education & Training

Ph.D., Condensed Matter Physics, Name of University, City, ST 1984

M.Sc., Physics (Physical Methods of Analysis), Name of University, City, ST 1979
B.Sc., Physics (with Electronics), Name of University, City, ST 1978

Instrumentation Engineer Trainee, APX Scientific Instruments, City, ST 2002

Postdoctoral Research Fellow, Dept. of Electrical Engineering, Name of University, City, ST 1985
Professional Experience

Visiting Scientist (Trainee Beam Line Scientist) 01/02 - 06/02

Name of Facility, Name of University 03/03 - 07/03

ƒ Within first week was able to résumé 75% of the beam line scientist duties and managed night shift without
assistance from the beam line scientist.
ƒ Worked as co-investigator on high technology materials, such as a project with microchip maker, Applied
Materials Corporation, on properties of ultra thin films of SiO2Nx/si wafers and was involved in research in
nano-structures and electronic properties of thin films of great technological importance.
ƒ Supervised Post Doc. during lab development and helped design DC Magnetron Sputtering System and Thin
film deposition and thickness monitoring system and helped setup Electron Spectrum Analyser, which was
damaged during transit from [name of] research lab to LBL.
ƒ Designed and installed a computer controlled auto calibration system which significantly saved time and
automatically recalibrated the beam of energy to eliminate angular errors.
ƒ Redesigned and installed the photon beam input current monitoring grid assembly for EXANES study which
eliminated the grid vibration resulting in a significant ratio improvement in the final spectrum.
ƒ Wrote [name of] program and built servomotor assembly which allowed the user to automatically align the
sample at pre-programmed positions, insertion, analysis, sputtering, and film deposition; and allowed dynamic
control of the sample for high precision angle resolved spectroscopy.

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John Doe Page 2

Associate Professor of Physics 09/93 – 08/01

Assistant Professor of Physics 02/87 – 09/93
Name of University, City, ST

Management:

ƒ Managed Surface Science Laboratory at Physics Department (1989 – 1998) and introduced collaboration
between Surface Science lab and local industry R & D labs.
ƒ Managed research projects originated both inside and outside the university and coordinated group research
activities and PhD and MS research projects; and promoted research collaboration with local industry and
research centers through organizing short courses and workshops.
ƒ Upgraded departmental mechanical/machine shop hardware reducing maintenance cost by one-third and
implemented professional training program for mechanical/machine shop personnel which increased
productivity and efficiency significantly.
ƒ Managed freshman physics labs and graduate labs (1995 – 2001) and supervised Ph.D., M.Sc. Thesis and
Graduate Lab projects.

Research & Development:

ƒ Developed the research lab to study high voltage electrical breakdown in broad area electrodes in compressed
gasses.
ƒ Designed and built six channel pulse height analyzer that was subsequently used to study electron emission
(Field Electron Emission) from the electrodes as a function varying mixtures of gasses.
ƒ Designed the chamber and the detector for studying Field Electron Emission, the phenomenon thought to
responsible for electrical breakdown.
ƒ Developed special lab at [Name of] University for studying electrical breakdown field electron emission in
broad area electrodes under compressed gasses.
ƒ Designed and built a fracture stage for VG ESCA Lab for fracturing sample in UHV for studying fresh surfaces
that was used primarily for studying ceramic glasses.
ƒ Designed and built UHV chamber for preparing laser evaporated thin films, (chambers were built under
supervision in Physics department workshop).
ƒ Redesigned VG electron beam heating power supply and installed purpose built power booster to allow more
controlled heating and extended the temperature range from 1000 oC to 1600 oC to facilitate flashing sample.
ƒ Designed and built a trip monitoring and emergency power fail system to prevent UHV chambers from being
contaminated with oil from turbo backing pumps and keeping vacuum in until system can be restarted safely
when power returned and maintained the correct temperature of the X-ray gun and water chillers.
ƒ Redesigned the closed circuit water cooling system for the x-ray gun so that high water pressure was no longer
necessary to force water through the tubing which resulted in a significant reduction in damaged tubing.

Teaching:

ƒ Taught, developed and coordinated freshman and senior-level undergraduate courses for 15 years. Innovative
methods and course material impressed [Name of] University so much that they adopted course material for use
in physics courses; also taught graduate special topic courses related to Surface Physics and Materials Science.
ƒ Modernized labs, introduced computers, designed new experiments (both conventional and computer
controlled), and authored lab manuals for freshman and senior labs; developed coursework, experiments and
authored Laboratory Manual for Physics 101, 102, 131, 132, 161, 201, 202, 302, 303, 304 and 403 labs.
ƒ Developed graduate lab to introduce MS students to current research trends in the department and Research
Institute; proposed and developed the university's first Computer Aided Learning Lab (CAL Labs); university
adopted and promoted the idea which led to the creation of 17 additional CAL Labs.
ƒ Designed demonstrations for Large Lecture Theater teaching that were later adopted for use by department.

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John Doe Page 3

Installation Engineer and Product Engineer Jun. 85 – Feb. 87

Name of Company, City, ST

ƒ Built and tested systems per client specifications which often required redesigning the existing techniques and
the detection system; performed onsite installations, repairs and customer training.
ƒ Spent six months on industrial electronic training and vacuum engineering training and received three months'
training on Cathode Ray Tube manufacturing at [name of company] in [City, ST]

Computer Skills

Web authoring: Microsoft Front Page 2000, Netobject Fusion, Macromedia Flash and Adobe Page Mill, Physics
Department Webmaster 1999 – 2001
Networking: Client-server Networking on MS Windows NT/2000; Peer networking using MS windows 95/98, OS2
warp, Mac OS. Ethernet and Token ring networking using TCP/IP, AppleShare and AppleTalk
Operating systems: MS Windows NT Workstation and Server, Windows XP, Window 2000 Professional, Server
and Advanced Server, MS Windows 9x, OS2 WARP, Macintosh all operating systems including OS X
Business software: MS Office 2000, MS Office XP, MS Office X

Research Interest

ƒ Doping effects in High-Tc Bi2Sr2CaCu2Oy Superconductors by X-ray absorption near-edge structure

spectroscopy using Synchrotron radiation.
ƒ Electrical, Magnetic, and Structural Properties of Amorphous Materials.
ƒ Surface properties of semiconductors: oxidation, surface segregation of dopants.
ƒ Defects and Materials Properties Relationship.
ƒ Growth Kinetics of Oxide Thin Films on Semiconductors using XPS. Films are prepared in-situ using specially
designed High Pressure Gas Cell.
ƒ Study of Optical, Electrical, and Electronic properties of High Temperature Superconductor and Metal Oxide
thin films prepared by Electron Beam evaporation and Laser evaporation.
ƒ Applications of Surface Technique: X-ray Photoelectron Spectroscopy (XPS), Low Energy Electron Diffraction
(LEED), Auger Electron Spectroscopy (AES), Scanning Auger Microscopy (SAM), Scanning Electron
Microscopy (SEM), Energy Dispersive X-ray Analysis (EDX), Ultraviolet Photoelectron Spectroscopy (UPS),
Ion Scattering Spectroscopy (ISS), Angled Resolved Photoelectron Spectroscopy (ARPES), Ion Induced depth
profiling, Mass Analyzers and IR-UV spectrometers.

Publications and Conferences

1) M.A. Jones, L. Williams, A. E. D. Smith and A. E. Doe, "Name of Article", Name of Journal, Publisher (1985)
2) M.A. Jones, A.E. Smith, A.E. Doe, "Name of Article", Name of Journal, V 19-23 Sept. 1989
3) Z. Smith, M. S. Wilson, and M.A. Jones, "Name of Article", Name of Journal, 09-13 March 1989, JFYHM,
Acme
4) M.A. Jones, S.M. Smith and E.E. Kirk, "Name of Article", Name of Journal, New York, 10-17 April 1994.
Proceedings Published by University of New York, p187
5) A.E. Doe, M.A. Jones and A.E. Smith, "Name of Article", Name of Journal, (January 1997)
6) N. Smith, A. L. Moore, and M. Jones, "Name of Article", in "Recent Developments in XXX", Ed. by XYZ
Press, (1998) 346-369
7) N. Smith and M. A. Jones, "Name of Article", ICSOS-6, City, ST, May 19-30, 1998

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Sample F-8: Supply Chain Manager b a Return Home

Joe Wilson
1234 Elm Street e City, ST 00000 e 123-456-7890 e [email protected]

PROFILE

Eleven years experience with [major international corporation] in Logistics, Supply Chain Management,
Project Management and Production, with a proven track record in Product Supply Organization
turnaround situations

WORK EXPERIENCE

NAME OF COMPANY, Tissue Towel Products Division 1991 – 2003

(1) Operations Manager for Logistics, Location (1998 – 2003)

ƒ Re-engineered the work-in-process flows, operations units and related services in to an homogenous
logistics operation, which significantly streamlined operations
ƒ Reduced operating costs 10% while managing projects such as installation of conveyor systems and
palletising equipment, implementation of labelling, and applying Electronic Data Interchange
ƒ Achieved 15% increase in productivity by implementing automation of packaging, selection of
equipment and suppliers, contract negotiation, and training
ƒ Successfully managed an operation unit of 100 employees

(2) Supply Chain and Planning Manager, Location (1996 – 1998)

ƒ Reached a 75% production schedule adherence from a 35% level within 9 months, resulting in a 20%
decline of inventory and a 34% decline of warehousing costs, which saved 1.1 million € per year
ƒ Raised the MRP rating 45% with implementation of planning procedures and SCM tools

(3) Customer Service Manager, Location (1994 – 1996)

ƒ Achieved a 30% reduction in inventory and supply operations costs for the European market by
streamlining the supply chain
ƒ Provided training to a team of account managers, which achieved a 98% customer satisfaction rate

(4) Human Resources Manager, Location (1991 – 1993)

ƒ Increased participation in company’s stock from 36% to 89% by conducting an information campaign
ƒ Designed and delivered a line managers training system to train 700 employees at European plant
ƒ Worked with the Works Council to negotiate shop agreements and improve relations
ƒ Ran seminars for company managers on the topic of “Effective Presentation”

EDUCATION and SKILLS

Master of Business Administration, NAME OF UNIVERSITY, (Location) 2005

Mechanical Engineering, NAME OF UNIVERSITY, Location 1991

Languages: Fluent in German, French and Italian

PC Skills: MS Office (Word, Power Point, Excel)

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Sample F-9: Hotel Service Manager b a Return Home
JANE WILSON
1234 Elm Street, City, ST 00000 Cell: 123-456-7890 Home: 123-456-7890

PROFILE: Seventeen years experience in the hospitality industry with major hotel chain, working
up the ranks from Administrative Assistant to Sales Manager to Meetings Service Manager.

PROFESSIONAL EXPERIENCE
NAME OF HOTEL, City, ST 02/87 to 10/04

Meetings Service Manager (1997 to present) -- Serviced all meetings booked at the 317-room airport
property with 22,000 square feet of meeting space. Conducted daily meetings with Culinary, Banquets,
Facilities and Audio Visual Departments to review all upcoming Meeting and Banquet Events. Responded
to guests regarding audio-visual, business center, communications, staff, catering and hospitality.

Accomplishments:

y Developed Meetings Service Manager’s position in to one with multi-faceted responsibilities

y Took over maintenance of electronic reader board systems
y Served as Key Operator of Delphi (automated sales system)
y Initiated use of 2-way radios / phones in each meeting room, which quickly upgraded hotel efficiency
y Took over booking of all in-house meetings to free up sales people’s time
y Relieved front office of responsibility of activating outside phone lines and Internet for each client
y Coordinated with IT department to implement Internet orders interfacing with corporate headquarters
y Created action plans to address low scoring items on customer service surveys; followed up with
Sales Director, resulting in much higher customer satisfaction ratings
y Supervised hotel’s Monthly Audit System of Delphi, ran reports through Crystal, and ensured all
mistakes were corrected to achieve 100% compliance
y Created reports in Market Vision as needed by the Executive Manager and Sales Department

Awards:

¾ First place in Small Meeting Planner Survey among airport properties throughout corporation
¾ Recipient of ten Commitment and Supervisor Awards
¾ Completed Hotel’s Customer-Focused Meetings and Conventions Skills Workshop in top 5% of class

Sales Manager (1993 to 1997) -- Developed and maintained accounts for SMERF market; traveled to
feeder cities for outside sales and conducted cold calling via sales blitz with tourism commission.
Interfaced with guests on meeting space requirement, location and date preferences, group size, and
number of guest rooms. Conducted meetings with event planners, detailing cost breakdowns and
organizing operational details for convention groups, weddings, banquets, rehearsal dinners, and outside
events. Managed all meeting details for convention groups up to 700, including catering and audio-visual.
Attended all trade shows; served as general manager on duty during rotation weekends.

Accomplishments:

¾ Completed Hotel’s Customer Focused Selling II Course

¾ Consistently exceeded guest room night quota and room rental quotas
¾ Recipient of Excellence in Sales Award for Western Region three years in a row

AA to Director of Sales (1989 to 1992)

AA to Assistant Director of Sales (1987 to 1989)

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Sample F-10: Freight Company Manager b a Return Home
Joe Wilson
1234 Elm Street e City, ST 12345 e Tel: 123-456-7890 e [email protected]

Objective
Seeking management position with an international focus that can utilize my ten years of business
management experience operating a freight company

Professional Experience
Co-Owner and General Manager, NAME OF FREIGHT COMPANY (City, ST) 1995 to 2005
Manager and Logistical Coordinator for inbound and outbound freight for this provider of multimodal
transportation services and logistics solutions.

ƒ Oversee sales, business development, customer relations, accounting and inventory functions,
vendor and supplier negotiations, and all daily operations
ƒ Won several commercial and local government accounts for a 20% increase in sales
ƒ Supervise twenty full time employees and up to five subcontracted employees as needed
ƒ Source and select carriers, negotiate rates, terms and conditions, prepare letters of credit, and ensure
compliance with contracts
ƒ Promote sales and logistics services both domestically and in Latin America
ƒ Handle special projects from time-to-time, such as transporting yachts from the US to Europe
ƒ Negotiated exclusive logistics agreements with major corporations, such as A, B, C, D and E
ƒ Purchased five small packing companies throughout the country, adding to company's logistics and
distribution capacity
ƒ Created supply management and inventory planning forecast that cut delivery costs by $2.3 million
ƒ Streamlined and restructured order entry department, which eliminated five positions over a two-year
period, saving $500,000 in payroll expenses

Account Executive, NAME OF COMPANY (City, ST) 1995 to 1998

Provider of annuities, mutual funds, pensions, and individual and business life insurance

ƒ Marketed and sold financial and insurance products through networking and cold calling
ƒ Reviewed prospects and clients financial portfolios and made recommendations
ƒ Exceeded all sales quotas each year, earning company's nationwide "Top 5%" designation for
excellent sales performance
ƒ Obtained Series 6 and 63 licenses

Sales Assistant, NAME OF COMPANY (City, ST) 1992 to 1995

Computer technology solutions provider to the Southeastern United States, Caribbean, and Latin America

ƒ Marketed the sale of batteries and back up computer systems to businesses in Latin America
ƒ Quoted products, handled invoicing, and placed orders with manufacturers and distributors
ƒ Processed letters of credit for payment

Education

ƒ B.A. Business Administration, Name of University, City, ST (1994)

ƒ Microsoft Certified Network Engineer (MCSE); Proficient in Windows Office and QuickBooks
ƒ Fluent in English and Spanish
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Sample F-11: Property Manager b a Return Home
Jane Wilson
1234 Elm Street • Anytown, ST 12345 • Tel: 123-456-7890 • [email protected]

Licensed Property Management Professional

Realtor – State of XXX
Community Association Manager – State of XXX

Property Manager / Licensed Realtor with more than 20 years of experience managing five-star
properties, including budget administration, contract negotiation, maintenance, and vendor relations.

Professional Experience

Property Manager, XYZ Homeowners' Association, City, ST 1992 - Present

¾ Reduced annual operating costs 15 percent by negotiating contract with new service provider
¾ Saved $150,000 annually by outsourcing maintenance and cleaning functions to third party
provider

Job Duties:

ƒ Manage 12 employees and all facets of operation and administration of a 5-star resort comprised of
350 units, 2 recreational buildings, 4 laundry facilities, showers, exercise room, storage units, and
workshop
ƒ Oversee maintenance and upkeep of private and public aspects of property, including facilities,
wastewater treatment, and vendor/supplier relationships
ƒ Manage employees engaged in maintenance and repair of air conditioning systems, electrical,
plumbing, carpentry, roofing, and concrete work

Property Manager, XXX Condominiums, City, ST 1985 - 1992

¾ Reduced operating costs 10% by effectively negotiating with two major service providers to
win more favorable contracts
¾ Improved occupancy rate from 80% to 97% by improving property's appearance and adding
additional landscaping
¾ Eliminated the need for two office clerks by streamlining certain office procedures, saving
employer $80,000 annually in labor costs

Job Duties:

y Managed 8 employees and all facets of operation and administration of an upscale, 180-unit
condominium complex, 10 laundry facilities, one clubhouse, two exercise rooms, and 30 storage units
y Closely supervised maintenance and repair operations, accounting and recordkeeping functions

Operations and Sales Manager, Company Name, City, ST 1983 - 1985

Owner/Operations Manager, XXX Landscaping, City, ST 1980 - 1983
Realtor, XXX Company, City, ST 1970 - 1980

Education

B.A., Accounting, XXX University, City, ST, summa cum laude

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Sample F-12: Transportation Supervisor b a Return Home

JOHN WILSON
1234 Elm Street, City, ST 12345
Voice: (123) 456-7890 Cell: (123) 456-7890 Email: [email protected]

Qualifications Overview

Over twenty-six years experience in human resources and a variety of transportation logistic programs
with a span of influence and trainer for as many as 1,700 personnel. Master trainer and team builder with
extensive experience managing staffs in the areas of administration, security, operations, and supply and
services.

Professional Experience

UNITED STATES ARMY 1995 to 2005

Senior Transportation Supervisor, ___Trans Battalion, Location 07/03 - 05/05

y Provided leadership to subordinates while training personnel on transportation automated movement

control systems
y Assisted in planning and executing the deployment/redeployment of 14,000 soldiers and 15,000
pieces of equipment to and from Bosnia
y Coordinated the Reception Staging and Onward Movement of numerous CONUS-based reserve
units deploying into Bosnia
y Provided transportation movement control guidance to brigade-level commanders
y Coordinated a General’s transportation conference for more than 50 attendees
y Briefed Generals and Senior Officers on movement control and logistical requirements

Terminal Transportation Supervisor, __ Trans Battalion, City, ST 03/02 - 07/03

y Supervised transportation terminal battalion consisting of five companies and six detachments
y Provided guidance to the Battalion Commander on all matters pertaining to enlisted personnel,
personnel assignment, utilization, training, operations and logistics
y Supervised 970 subordinate staff members and evaluated their performance
y Coordinated movement of equipment, ammunition and supplies within YYY and a theater of
operations to combatant commanders
y Provided advice and counsel to commander and staff on selection of unit First Sergeants
y Assist the commander in planning, executing and assessing the unit's mission essential tasks
y Plan and implement professional development classes

Senior Transportation Supervisor, ___ Transportation Group, City, ST 06/01 – 02/02

y Managed daily operations of three terminal battalions and one motor transport battalion consisting of
over 4,000 soldiers and equipment totaling $900 million
y Supervised a staff of 80 personnel and ensures equipment readiness
y Oversaw operations and control of personnel and cargo movement by air, rail, motor transport, and
sea
y Evaluated transportation operations, managed technical operations and supervised management and
terminal operations coordinators
y Assisted in providing staff supervision, policy, and guidance relating to movement of both personnel
and cargo

(continued)
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John Wilson
Page 2

Personnel Manager, ___th Transportation Company, City, ST 07/98 - 05/01

y Ensured personnel compliance and management practices conform to regulations

y Provided EEO training, conflict resolution, organizational development and employee administrative
actions
y Managed, supervised, trained, and disciplined 150 soldiers

Traffic Management Specialist, Transportation Movement Agency, Location 07/96 – 06/98

y Supervised medium-scale freight movement office and planned and directed the daily work
operations of a team of movement control specialists
y Negotiated with industry associations and carrier representatives concerning complex and/or unique
routings, schedules, equipment, charges, certification and performance in accordance with military
transportation agreements
y Coordinated the arrival and departure of freight and personnel by air, rail, highway and sea and
performed general administrative duties associated with logistics
y Issued manifest sheets and assisted military members in the preparation of travel itineraries, personal
property shipping documents, and passenger movement forms

Operations Sergeant, Name of Organization, Location 10/95 - 06/96

y Managed and monitored tasking of United States mail, refrigerated vans, and movement of high
priority repair parts in the European Theater and tracked all contingency operations for the [Name of
Center]
y Arranged the movement of over 40,000 containers a year into and out of the theater, valued in excess
of $2 million with zero loss
y Coordinated the departure and arrival of freight and personnel by air, rail, highway, and sea
y Assisted in the development of future transportation facilities
y Supervised personnel at freight movement office, advised superiors on present and future
transportation capabilities and technical problems, and prepared reports covering transportation
movement operations

Education & Technical Skills

Bachelor of Science in Business & Management, Name of University, City, ST (Year)
Associate of Applied Arts,Transportation, Name of College, City, ST (Year)

Computer Skills: Windows XP, MS Office, Army transportation movement management and tracking
systems and related hardware

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Sample G-1: Office Manager b a Return Home

Judy Jobseeker
12345 Elm Street e Anytown, ST 00000 e (123) 456-7890 e [email protected]

Administrative Assistant e Office Manager

ƒ Secretarial: Type and proofread correspondence; prepare company and regulatory reports, agreements,
minutes, invoices, press releases, and other business materials
ƒ Support: Manage calendars, make travel arrangements, plan meetings and special events; arrange
conference calls, screen callers and visitors
ƒ Administration: New office start-up, file and database management, accounting; financial reports
ƒ Technical: Type 80-90 wpm. Highly proficient in MS Word, Excel, PowerPoint, Outlook, Scheduler, Act
Database, Netscape, Internet Explorer, Eudora, Quicken, QuickBooks, QuickBooksPro, Peachtree and
SBT accounting programs; FrontPage, Composer, FTP, and various Internet and software programs
ƒ Education: Completed one year of business management courses at Acme Business College

Professional Experience
XYZ CORPORATION. 11/2000 - Present
Executive Assistant to President, CEO & Director of HR Admin. Anytown, ST

ƒ Plan and schedule meetings, set-up interviews and conference calls; reduced telephone conferencing
costs by more than 50%
ƒ Saved company $5,000 by persuading A T & T to combine telephone accounts
ƒ Created procedures and documentation systems to accommodate significant increase in workload despite
a 25% cutback in staffing; perform volume of work typically handled by three people
ƒ Reduced travel expenses by researching Internet travel sites, planning ahead, comparison shopping, and
negotiating net-10 terms with local travel agency;
ƒ Established relationships with vendors and negotiated net-30 terms for computer purchases
ƒ Update investor and shareholder files; prepare board of directors and shareholder written consent minutes;
prepare stock option agreements and certificates; gather due diligence information for auditors and
accountants
ƒ Maintain employee records; process health enrollment forms; and act as company liaison regarding health
benefits; manage customer database consisting of 300 accounts
ƒ Responsible for processing 90% of the accounting functions (accounts payables, cash receipts, accounts
receivables); used knowledge gained from previous IRS audit to set-up new accounting system in
compliance with IRS regulations sparing company expense of hiring CPA

ABC INDUSTRIES 10/97 to 11/00

Executive Assistant to President, CEO and CFO Anytown, ST

ƒ Joined company at start-up; created office procedures and documentation systems

Helped CFO gather and organize information to prepare SEC filings; worked with management,
investors, shareholders, CPAs, attorneys and company personnel on sensitive and confidential policies
and procedures regarding stock certificates, restricted stock transactions and gifted shares; prepared
press kits and mailings for shareholders
ƒ Performed accounting functions -- payroll and sales tax returns, invoices, A/P and A/R management;
balanced check register, kept track of initial investment money
ƒ Maintained appointment calendars, scheduled board meetings and conference calls, prepared minutes for
company meetings; made travel arrangements
ƒ Prepared due diligence reports; PPM, subscription and warranty agreements, and personnel-related
reports (401K, health, insurance, expense)

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Judy Jobseeker
Page 2

QRS INDUSTRIES. 12/95 to 10/97

Executive Assistant to President, CEO and CFO Anytown, ST

ƒ Managed executive calendar; scheduled board meetings, investor luncheons, and company functions;
made travel arrangements and prepared travel expense reports; performed light bookkeeping functions
and maintained confidential company files
ƒ Posted job openings and company information to Internet news groups and sent press releases to media
ƒ Prepared stock warrant agreements, employee stock options, and due diligence reports

LMNOP INDUSTRIES. 03/94 to 08/95

Office Manager / Administrator Anytown, ST

ƒ Organized new business office -- Designed the filing and accounting systems, developed office procedures
and established credit with vendors
ƒ Performed accounting functions -- entered P/O’s, A/P, A/R, invoices, cash receipts, made deposits,
reconciled check register, prepared payroll and sales tax forms -- for company accountant

TUV INDUSTRIES. 03/93 to 08/94

Executive Assistant to President and CEO Anytown, ST

ƒ Set-up and maintained office files and procedures, made travel arrangements; scheduled meetings and
organized company functions; performed light bookkeeping duties and prepared monthly financial reports

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Sample G-2: Secretary / Clerk b a Return Home

Jane Jobseeker
123 Elm Street e Anytown, ST e (123) 456-7890 e [email protected]

Qualifications Summary

Significant experience in fast-paced environments requiring a self-starter with effective secretarial,

administrative, and technical skills. Strengths include:

ƒ Accounting: Accounts Payable, Accounts Receivable, Payroll, Billing and Collections, and Financial
Reports
ƒ Technical: Highly proficient in commonly-used software applications, operating systems and
programming languages; advanced Internet user with professional web design experience
ƒ Administrative: Type 50 wpm; 10-key by touch, office management, file and database management,
multi-line telephones, data entry, shipping, and purchasing
ƒ Communication: Telemarketing; phone support; have worked extensively with the public in insurance,
retail, government, and Internet environments; received training in and have been commended for
providing excellent customer service

Work Experience

NAME OF COMPANY, City, ST

Payroll and Billing Clerk 2001 to 2002

ƒ Processed payroll and expense accounts for approximately 50 employees

ƒ Maintained accounts payable and accounts receivables
ƒ Completed monthly billing for 120 clients and for the [State] Department on Aging and Rehabilitation
ƒ Provided customer service for area health departments; assisted elderly in resolving complaints and
problems

NAME OF INSURANCE COMPANY, City, ST

Insurance Producer and Marketing Manager 2000 to 2001

ƒ Performed general office duties and accounting functions -- entered P/O’s, A/P, A/R, invoices, cash
receipts, made deposits, reconciled check register, prepared payroll and sales tax forms
ƒ Obtained State of [state] license to sell insurance
ƒ Gave insurance quotes to potential customers and wrote insurance policies
ƒ Assisted owner in planning and implementing several major mail and telemarketing campaigns aimed
at existing and potential customers; campaigns were successful and resulted in reaching sales goals
for the quarter
ƒ Completed several [Company Program] in Customer Service seminars

NAME OF COMPANY, City, ST

Customer Service Representative / Returns Department 1998 to 2000

ƒ Managed 18 telephone lines, processed orders, and handled shipping

ƒ Researched and implemented method of improving customer service and turn-around time by
designing new forms and relaxing the return policy
ƒ Completed sales clinics on marketing to colleges and universities; increased sales $150,000 by
winning high school, college and university accounts
ƒ Commended by customers worldwide for ability to build trust and confidence; received numerous
letters of recommendation from customers for professionalism

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Jane Jobseeker
Page 2

NAME OF COMPANY, City, ST

Internet Accounts 1996 to 1997

ƒ Provided customer service and maintained customer accounts

ƒ Posted payments, completed mass mailings to customers, and compiled profitability reports
ƒ Designed websites for 25 small business clients

NAME OF COMPANY, CITY, ST

Office Manager 1985 to 1989

ƒ Completed payroll and maintained A/R and A/P

ƒ Ordered supplies and purchased equipment
ƒ Typed general correspondence, letters, reports, purchase orders, and expense sheets
ƒ Earned vocational certificates in both nursing and dental fields while working full-time

Technical Skills

Hardware:
IBM PC-XT, AT, PS-2; PC clones: Acer, Dell, Gateway, HP9000, IBM 36/38/AAS400, Macintosh

Operating systems:
Windows NT/98, Novell 2.15, 3.5, 4.0, 4.1; Mac OS 8.6, DOS, Win 95, Win 98, ME 2000, Windows XP

Languages:
C, PL/SQL, Java, Java Script, HTML, HTTP/1, Pop Server, TCP/IP

Applications:
MS Word, Excel, PowerPoint, Outlook, Scheduler, Publisher, Turbo Tax, Quicken, QuickBooks,
QuickBooksPro, Peachtree, World Ship, Coffee Cup, Corel Draw Pro and FrontPage

Education & Licenses

[Name of College], City, ST 1986

Certificate, Nurse's Aide

[Name of] Dental Academy, City, ST 1987

Certificate, Dental Assistant

Insurance Producers License, State of [State]

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Sample G-3: Administrative Assistant b a Return Home

Jane Wilson
123 East Elm e Anytown, ST 12345 e (123) 456-7890 e [email protected]

Qualifications Summary
Administration: Office management, file and database management, calendar management, travel arrangements,
event planning and orchestration, data entry, correspondence, press releases, and reports
Technical: Type 60 wpm; proficient in popular business software, Internet research, and office equipment (multi-line
phone systems, switchboard, fax, copier, scanner)
Communication: Excellent written and interpersonal communication skills; have worked extensively with large
corporate clients and the public in marketing, public relations, and academic environments

Work Experience

Coordinator, Acme Industries, Anytown, ST 10/2003 - Present

ƒ Build rapport and maintain relationships with over 1600 publishers and assist them with media placement for
large corporate advertisers (such as Home Depot, Universal Music Group, Lexus, and Sony); resolve problems
that arise between publishers and company executives
ƒ Write advertising copy and place ads in college, high school, military and minority publications
ƒ Compile status, accounting and sales reports on a weekly basis
ƒ Perform routine administrative and secretarial duties for three supervisors in a fast-paced, hectic environment
including writing correspondence and making travel arrangements

Assistant, XYZ Industries, Anytown, ST 08/2002 - 08/2003

ƒ Researched, wrote, and distributed press releases and biographies for celebrity clients, television shows, and
household products
ƒ Helped plan and advertise publicity events for charities and celebrity clients; saved employer more than
$20,000 in related costs by comparing and negotiating offers with party providers
ƒ Took the initiative to create a database organizing media outlets based on various clients' needs in order to
help management increase number of repeat customers
ƒ Received salary increase for outstanding performance

Assistant, ABC Marketing and Public Relations, Anytown, ST 07/2002 - 08/2002

ƒ Greeted more than 30 clients each day, operated 16 line switchboard (200 calls per day), and set up
appointments in a fast-paced environment while performing routine administrative tasks and assisting two busy
executives
ƒ Acted as liaison between agents, studio and television executives, casting directors, and clients

Administrative Assistant, University of Anytown, Anytown, ST 08/2001 - 06/2002

ƒ Performed general secretarial duties in the International Program Office

ƒ Helped foreign students understand American culture and resolve everyday problems with housing,
travel, jobs, permits, etc.; acted as liaison between international students and staff members
ƒ Organized enrollments and planned extra-curricular activities for the English Language Program
ƒ Created a database of 160 agencies that recruited foreign students in order to help increase foreign
student enrollment

Education
B.A., English Literature, University of Anytown, Anytown, ST (June 2002)

Computer Skills: Windows 1998, Windows 2000, Microsoft Office (Word, Excel, Outlook, and Access),
Works, Filemaker Pro, Internet; familiar with both Macintosh and PC platforms
www.resumagic.com Page 141
 Sample G-4: Executive Assistant b a Return Home

Jane Doe
123 Elm Street Anytown, ST 00000 janedoe_email.com Home: 111-111-1111 Cell: 000-000-0000

"Jane is an energetic professional with the exceptional ability to interact with all types of people and can easily
handle the work of three assistants. She also has the ability to multi-task, simultaneously working on projects for
management, HR, and accounting while maintaining a cheerful and professional disposition."

-- John Smith, Supervisor, Acme Corporation [Performance Review, June, 2003]

Acme Corporation - Office Manager 02/01 - 01/04

WORK y Provided support to six member executive staff; coordinated client & staff meetings,
HISTORY maintained calendar for Board of Directors; provided logistic arrangements and necessary
support on as needed basis. Maintained all daily office operations, including management
of the facility, furnishings and equipment.
y Scheduled and organized annual Employee Appreciation Week -- selected employee
awards, reserved venue, chose décor and dinner menu. Result: Came in more than
$3,000 under budget each year by effectively negotiating with vendors.
y Coordinated and supervised security issues for vendor/contractor jobs on company
property; expected to uphold highest level of security.
y Managed HR benefits, including completing all new enrollment, changes, and terminations;
responsible for review of monthly invoices from all benefits carriers and process all invoices
for payment.
y Four-time recipient of the Company's Employee Performance Award, and received two
performance-based raises during a 24-month period.

Name of Company – Human Resources & Administration 10/99 - 02/01

y Maintained database containing employment records for 3,000 personnel.

y Assisted HR Manager/Comptroller with all employment issues related to employees located
in New England; coordinated benefits for 3,000 personnel.
y Supported finance department by maintaining A/P and A/R accounts and preparing monthly
reports using Excel.
y Served as coordinator for domestic and foreign personnel visiting the area: helped them
make travel and hotel arrangements, locate stores, restaurant and medical facilities, etc.
y Never missed a day of work due to illness during 16-months of employment, and received
a 25% performance-based raise after only three months.

Name of Company – Executive Assistant 08/95 – 06/98

y Updated records and maintained data for monthly billings for 3,000+ utility customers.
y Coordinated all service-related needs and activities for customers, including all related
information provided to Board of Directors and utility district management team.
y Performed general secretarial duties for three busy executives in a hectic environment.
y Never missed a day of work due to illness in three years and received three raises based on
performance.

y Proficient in Microsoft Windows XP Pro 2002, Outlook, Word, Excel, Power Point, and
Quicken; experience with both Macintosh and PC platforms
SKILLS y Typing 80 wpm
y Public Notary for the State of X [commission expires 07/07]
y Certified by American Red Cross in CPR and AED

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Sample G-5: Reservations Clerk b a Return Home

JANE SMITH
Overview Administrative Assistant; five years experience; heavy contact with public /
answering phones; travel / meeting planning; computer proficient

Experience Sept. 2001–Present Name of Company City, ST

Administrative Assistant / Receptionist
"Jane is very reliable Plan and schedule company meetings; assist Human Resources in recruiting
and trustworthy. She process; and maintain accounts payable ledger
routinely handles the Work extensively with MS Word, Excel, Outlook and PowerPoint to prepare
work of three people." correspondence, maintain database and compile reports
--Performance Review Order office supplies and coordinate shipments and deliveries
July, 2003 Greet more than 50 clients and handle 100+ incoming calls each day

"Jane is an excellent April 1998–Sept. 2001 Name of Hotel City, ST

worker. She is a Reservations Agent
considerable asset to Generated department reports for hotel manager; assisted in reservations for
this hotel and is one of different conventions and travel agencies
the most reliable agents
I've ever known." Maintained and troubleshot the department’s computers, and instructed co-
workers on various software programs
--Performance Review Improved efficiency by creating a more efficient confirmation system and a
May, 2000 centralized list for guest arrivals

"I have come to rely on Sept.1997-April 1998 Name of Hotel City, ST

Jane as she is very Reservations Agent
reliable and quick Performed routine administrative functions such as faxing, mailings, answering
about everything she incoming calls, and maintaining the reserved rooms database for the hotel’s
does." clients
In charge of the nightly reservation department, performed administrative duties
-- Hotel Manager
August, 2001 including emergency bookings due to weather, flight cancellations, and
preparing the office for the morning shift

Education 1986–1989 Anytown College City, ST

Completed 2 years; studied Business Administration and Computer Science.

Technical Skills Proficient in MS Word, Excel, PowerPoint, Outlook and the Internet; familiar
with Lotus 1-2-3, WordPro, and WordPerfect.

Contact Information 1234 Elm Street, City, ST 00000 (123) 456-7890 [email protected]

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Sample G-6: Airline Worker b a Return Home

Steve Smith
1234 Elm Street, Anytown, ST 12345 e [email protected] e 123-456-7890

SUMMARY
y Eleven years ground service experience working for two major airlines
y Fifteen years experience supervising up to 15 subordinates
y Gained warehousing, accounting, inventory management and transportation experience while
in the US Navy
y Proficient in Microsoft's Business Suite, including Word and Excel, and airline software
applications

WORK EXPERIENCE

Owner / Operator, NAME OF PIZZA BUSINESS, Anytown, ST 09/03 - 06/05

y Performed all administrative and management duties associated with operating a small business
including accounting, personnel and marketing functions
y Supervised 12 to 15 employees

Ramp Serviceman, UNITED AIRLINES, Anytown, ST 11/94 - 11/03

Ramp Serviceman, AMERICA WEST, Anytown, ST 02/93 - 11/94

y While Gate Lead at United, supervised four employees

y While Transfer Bag Lead at United, supervised up to 15 employees
y Serviced aircraft while on the ground, including loading, unloading, packing and securing cargo and
equipment in aircraft
y Maintained the ramp areas, warehouses, baggage and cargo rooms, locker areas and other facilities
y Picked up and delivered all cargo, including mail, express, baggage, freight, company material, buffet
and cabin supplies
y Prepared airway bills, sales, tickets and air freight, reservations, weight and balance manifests
y Assisted aircraft mechanics from time-to-time, standing fire guard and performing minor repairs on
equipment

Aircraft Storekeeper, US NAVY, Anytown, ST 08/89 - 12/92

y Performed aircraft maintenance, fueling, and line lead duties loading airplanes with supply material
y Ensured that all repair parts and general supplies for the base were accurately ordered, received, and
issued through computer systems
y Kept budget records for government funds used to re-supply the base
y Supervised ten employees
y Served as payroll clerk

MILITARY SERVICE

UNITED STATES NAVY (E-4) 08/89 - 12/92

Awards and honors: Navy Unit Commendation, Sea Service Deployment Ribbon, Armed Forces
Expeditionary Medal, National Defense Service Medal, and Southwest Asia Service Medal

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Resume Sample G-7: Business Analyst b a Return Home
Steve Smith
1234 Walker Street e Anytown, ST 12345 e (123) 456-7890 e [email protected]

SUMMARY
y Seven years experience as a Business Analyst for a Fortune 500 corporation improving operational
efficiency and reducing costs
y Ten years experience working for a retail store in numerous capacities, from cashier to supervisor
y Have supervised up to 16 employees at once and have trained dozens of subordinates
y Have earned numerous performance-based promotions as a result of hard-work and accuracy
y Highly proficient in Microsoft Office Suite, Visio, Project and Visual Basic 6.0 Hardware, Basic
Computer Programming and numerous other software applications

WORK EXPERIENCE

Business Analyst II, CREDIT CARD COMPANY, Anytown, ST 04/99 - 04/06

y Implemented numerous business optimization projects and reporting tools that improved efficiency,
reduced expenses, labor costs, and maximized profit by automating outdated manual processes
y Database administrator for the productivity application used within Operations and supported the
program in a help desk-like format
y Forecasted company's expense accounts and assisted in vendor contract renewals and invoicing
y Created slide presentations for quarterly business reviews for corporate-level management
documenting business status, performance, and pending business initiatives
y Worked with production managers to design and implement tools and controls to achieve
performance goals and compiled and presented chart presentations to them on a regular basis
comparing performance and quality trends against set goals
y Member of team that moved payment processing operations from California to Arizona
y Helped upgrade network from Windows NT / Office 97 to Windows / Office XP
y Regularly trained cashiers on administrative procedures and equipment operation
y Promoted rapidly from mailroom clerk to mailroom supervisor, to payment processor and trainer and
then to Business Analyst II

Electronics Technician, GOODWILL INDUSTRIES, Anytown, ST 08/97 - 12/98

y Repaired donated stereo equipment and video cassette recorders and prepared them for resale;
completed custom computer upgrades for clients; and compiled weekly reports for management

Various Positions, REGIONAL DEPARTMENT STORE, Anytown, ST 08/96 - 05/97

y Learned many aspects of retail store operations working in various capacities as the result of
promotions: (1) cashier; (2) sales person in home entertainment and appliances departments; (3)
service desk; (4) front end supervisor; (5) receiving and stocking; and (6) returns clerk
y Routinely supervised up to 16 cashiers and trained numerous employees on department store
procedures and equipment usage
y Increased fulfillment and reduced turnaround time by computerizing the rain check function
y Worked diligently to ensure that manufacturers received credit for defective merchandise and
minimize losses

Note: Since 2000, have operated a small, part-time business working nights and weekends as a
professional wedding photographer and DJ at various events

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Resume Sample: G-8 Electronics Technician b a Return Home
John Smith
1234 Elm Street e Anytown, ST 12345 e 123-456-7890 e [email protected]

Summary

y Fifteen years experience installing, testing, upgrading, and maintaining electrical systems, including
security and communications, in both residential and manufacturing environments
y Five years experience repairing and maintaining machinery, mechanical equipment, and buildings,
working on plumbing, air conditioning and heating systems, and performing general carpentry and
maintenance work in a manufacturing environment
y Six years experience as project lead / supervisor for a manufacturer of electronic racks and
subassemblies

Work Experience

Factory Technician, NAME OF COMPANY, Anytown, ST 02/05 - 09/05

y Assembled fixtures, sent parts to secondary operations, kept other assemblers supplied with parts
and the production line moving

Installation Technician, NAME OF COMPANY, Anytown, ST 08/03 - 02/05

y Installed and serviced alarm, fire, card access, CCTV satellite and home theater systems
y Set up recording, control devices and taught clients how to operate them

Maintenance Mechanic, NAME OF COMPANY, Anytown, ST 11/00 - 08/03

y Installed, maintained, and made routine and emergency repairs to buildings, plumbing, machinery,
and electrical systems for this manufacturer of auto parts
y Worked in accordance with OSHA standards and maintained OSHA and MSDS records

Satellite Installer, NAME OF COMPANY, Anytown, ST 03/97 - 09/99

y Installed, maintained, and repaired satellite systems in accordance with electrical codes and taught
customers how to operate them

Project Lead, NAME OF COMPANY, Anytown, ST 02/91 - 01/97

y Project Lead for Acme Supercomputers, APC, Ericson and others for this manufacturer of electronic
racks and subassemblies
y Scheduled and coordinated production, testing, troubleshooting and inspection in an ISO
manufacturing environment
y Interviewed, hired, fired, and routinely supervised 15 assemblers
y Liaison between quality control, sales and engineering
y Always exceeded production and quality goals

Education

y Became certified in electronics while in the United States Navy

y Completed approximately one year of college towards a degree in engineering
y Proficient in Windows XP, MS Word, MS Excel, Internet Explorer, Outlook, WordPerfect
y Completed on-the-job training classes in electronics, safety, tow motor, CPR, and First Aid

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Sample H-1: Career Change: Scientist to Chef b a Return Home

Judy Jobseeker
123 Main Street, Anytown, ST 00000 Phone: (123) 555-555 E-mail: [email protected]

JOB OBJECTIVE

To work in a food service position for a caterer, restaurant or upscale food shop in order to pursue my
passion for cooking and obtain hands-on experience working in the hospitality / food service management
industry

QUALIFICATIONS SUMMARY

ƒ Have catered elaborate functions for associates, including a 3-day function for 35 people
ƒ Routinely prepare and host dinners for small gatherings of family and friends
ƒ Ability to design an array of cuisines and specialty dishes
ƒ Three years experience working as line cook at small restaurants
ƒ Work cooperatively with a wide range of personalities
ƒ Two years experience as a project planner designing and managing both small and large projects on-
time and within budget
ƒ Excellent organizational skills; effective performance under pressure; strong decision-making and
multi-tasking capabilities
ƒ Completed courses in time management, conflict management, project management tools and
strategies

RELATED EMPLOYMENT 05/1991 to 08/1994

Line Cook, ABC Restaurant 05/1994 to 08/1994

Line Cook, Luigi's Pizza 02/1991 to 08/1993
Line Cook, XYZ Restaurant 05/1991 to 08/1991

Duties and Accomplishments:

ƒ Prepared American-style breakfast, lunch and dinner orders as needed

ƒ Prepared assortment of baked goods, including pastries, cookies, muffins, and breads
ƒ Performed all associated prep work, including chopping vegetables, mixing sauces, grating cheeses
and proofing dough
ƒ Provided efficient customer service and resolved customer complaints
ƒ Managed, trained and scheduled staff; reconciled cash receipts, ordered supplies, and serviced
machinery

CATERING EXPERIENCE

ƒ Weekend Getaway in Vermont; 35 guests; 3-day function -- prepared 4 meals

(2 elaborate dinners, 2 informal lunches); Thai and American cuisine
ƒ Business Dinner; 15 guests; Spanish cuisine
ƒ Bridal Shower; 25 guests; wine and hors d'oeuvres
ƒ Wedding Luncheon; 40 guests; sandwich luncheon
ƒ Housewarming Party; 30 guests; Mediterranean cuisine

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Judy Jobseeker
Page 2

UNRELATED EMPLOYMENT

ACME, INC., Anytown, ST 07/1997 to Present

Associate Project Planner 02/2002 to Present

Assistant Project Planner II 07/2000 to 02/2002
Assistant Scientist II 03/1999 to 07/2000
Assistant Scientist l 07/1997 to 03/1999

Current Duties and Recent Accomplishments:

ƒ Provide project management support to teams involved in drug development, information technology
and human resource initiatives
ƒ Write and edit documents for a variety of audiences within Acme
ƒ Develop agendas, draft minutes and provide staff support for a 9-member management team
responsible for 400 individuals
ƒ Managed and coordinated intra-departmental communications during a major company
reorganization

ACME COLLEGE, Anytown, ST 09/1995 to 05/1997

ƒ Worked as research assistant, teaching assistant and tutor while attending school

EDUCATION

Bachelor of Science, Biological Chemistry (1998) summa cum laude

ACME COLLEGE, Anytown, ST

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Sample H-2: Homemaker Entering Workforce b a Return Home

Judy Jobseeker
123 Main Street e Anytown, ST 00000 e (123) 555-555 e [email protected]

Job Objective
To work in a clerical or secretarial position

Qualifications
ƒ Typing 80 wpm
ƒ Completed college coursework in Microsoft Business Applications (Word, Excel, Access)
ƒ Proven interpersonal, team-building, leadership and motivational abilities
ƒ Twenty years experience managing miscellaneous charity projects
ƒ Excellent organizational and decision-making skills

Volunteer Experience
ANYTOWN GENEAOLOGICAL SOCIETY, Anytown, ST 07/1982 to Present

President 02/2002 to Present

Vice-President 07/2000 to 02/2002
Treasurer 03/1999 to 07/2000
Secretary 07/1997 to 03/1999

Accomplishments:

ƒ Researched, prepared and presented two grant proposals before the Anytown Cultural Society
requesting grants for research activities for years 1998 and 2001; awarded $800 and $900
respectively
ƒ Managed and coordinated annual fund raiser, "Anytown Genealogical Society Bake-off" since
1998; donations increased at least 10% each year
ƒ As treasurer, was in charge of all membership records and dues, managed checkbook, general
ledger, and paid bills

ANYTOWN WOMENS' LEAGUE, Anytown, ST 09/1988 to Present

Planner, Annual Charity Ball (approx. 1,500 attendees)

Planner, July 4th League Picnic (approx. 400 attendees)
Held the following offices: President (2003); Treasurer (1993 and 1998 - 2001); Secretary (1995, 1997)

Accomplishments:

ƒ As Secretary, performed all secretarial duties -- including typing, filing, recordkeeping, answering
phones
ƒ As Treasurer, kept all club financial records, balanced bank accounts, and prepared and
submitted financial reports at club meetings
ƒ As President and chief fundraiser, obtained more than $350,000 in donations from city leaders
(bankers, attorneys, physicians, business persons)

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Sample H-3: Federal Resume b a Return Home
John Doe
1587 Elm Street Anytown, ST 00000 (000) 000-0000 [email protected]

VACANCY ANOUNCEMENT NO. XXX-00-00

PROFESSIONAL PROFILE:

Social Security Number 111-11-1111 -- U.S. Citizen

Reinstatement Eligibility -- Not applicable
Highest Federal Civilian Grade Held -- XXX
Top Secret Clearance with the Department of Interior
Fluent in English and Russian

EDUCATION:

B.A., Political Science, Name of University, City, State, 19XX

Graduate, Acme High School, Name of City, ST, 19XX

MANAGEMENT SKILLS PROFILE:

ƒ Human Resource Management ƒ Personnel Development and Training

TECHNICAL SKILLS PROFILE:

ƒ Certified Security Supervisor, 04/2002 ƒ Certified Mastery X-Ray Operator, 05/2002

ƒ Certified Basic Airport Screener, 03/2002 ƒ Certified ETD Maintenance, 11/2002

PROFESSIONAL EXPERIENCE:

TRANSPORTATION SECURITY ADMINISTRATION

Department of Transportation, XXX Division
Address, City, State 00000
Supervisor: Mr. Jim Wilson (000-000-0000). Authorized to contact
40 hours per week . . . $48,000 per year
October, 1999 to Present

Transportation Security Supervisor

Oversee daily passenger screening operations at airport. Supervise staff of nine employees and train / retrain
screeners on the appropriate methods of passenger screening and full baggage screening per SOP regulations.
Perform human resource management duties and implementation of new policies and procedures as necessary.
Keep current on new security directives and issue new training bulletins as required. Facilitate the operation of and
provide ETD maintenance services for the IONSCAN ETD machine. Maintain readiness to apply SOP alarm
resolution procedures to respond effectively to an ETD alarm. Write and enforce policies and procedures affecting
day-to-day operations to prepare employees to handle emergency situations. Hold both daily and weekly briefings
with subordinates to improve employee morale and give employees an opportunity to express concerns regarding
policies and procedures, ask questions, and sound-off about working conditions. Results --

ƒ Played a key role in staff development and promotion to supervisory positions by offering cross-training in
performing supervisory duties and assisting them in obtaining transfers to other locations
ƒ Effectively motivated staff to improve performance levels and airport security while striving to increase customer
satisfaction levels

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 JOHN DOE -- Page 2 of 2

DEPARTMENT OF TRANSPORTATION
Name of Division
Address, City, State 00000
Supervisor: Mr. John Smith (000-000-0000). Authorized to contact
40 hours per week . . . $38,000 per year
March, 1995 to October, 1999

Mobile Screening Supervisor

ƒ Provided on-the-job training to hundreds of screeners and supervisors at various airports throughout the
southeastern United States. Responsible for training airport screeners in compliance with stringent DOT rules
and regulations. Analyzed trainees and created innovative methods to motivate them to achieve high level of
performance and productivity. Provided customer service to travelers. Major project improved training standards
of BWI, BDL, PIT, LAS, ABQ, and APF employees.

DOE ENTERPRISES
Address, City, State
Supervisor: Not applicable (Self-employed)
40 hours per week . . . $50,000 per year
April, 1990 to March, 1995

President and Owner

Conceived, opened and managed Costa Travel. Volume $50,000 / month. Maintained all accounting, cash,
inventory, payroll and administrative controls. Hired, trained and supervised staff consisting of five employees.
Negotiated contracts and terms with airlines and tour operators. Developed rapport and built relationships with
customers through attention to detail in defining needs and providing service and solutions.

ABC INDUSTRIES
Address, City, State 00000
Supervisor: Ms. Nancy Thomas (000-000-0000). Authorized to contact
40 hours per week . . . $45,000 per year
September, 1988 to April, 1990

Office Manager

Managed and trained staff of seven. Oversaw day-to-day operations, including maintaining general ledger and
payroll. Negotiated terms and contracts with airlines and tour operators.

WILSON'S DRUGSTORE
Address, City, ST 00000
Supervisor: Ms. Mildred Pearson (No longer with the company; cannot locate)
Company Contact: Ms. Jane Smith (000-000-0000). Authorized to contact
40 hours per week . . . $22,000 per year
March, 1985 to September, 1988

Assistant Store Manager

Assisted in overseeing day-to-day operations of discount drug store, including monitoring store expenditures,
handling cash receipts / deposits, and inventory control. Managed up to 25 full and part-time employees, including
scheduling, training, supervising daily assignments, and evaluating performance.

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Sample H-4: Leaving the Military b a Return Home

John Smith
1234 Elm Street Anytown, ST 00000 (123) 456-7890 [email protected]

QUALIFICATION SUMMARY: Retiring from the United States Navy after 22 years of service. Organized, self-
starter, detail-oriented, with excellent communication abilities and supervisory background. Specialized
training and experience in the following capacities:

Technical Instructor:

ƒ Earned "Master Training Specialist" designation by the United States Navy having provided instruction to more
than 2,000 personnel in class sizes ranging from 10 to 40 students.
ƒ As Instructor, prepared lesson plans and selected training materials (PowerPoint presentations, handouts,
workbooks) for 20 courses on the following topics: nuclear reactor plant theory for power generation and
propulsion; construction of nuclear reactor plants; operation of nuclear reactor plants; and theory,
construction and operation of reactor plant instrumentation and control equipment.
• Provided evaluation reports and testing of trainees to determine competency level and offered individualized
instruction to students as necessary.
ƒ Awarded Coast Guard Achievement Medal for exceptional performance training personnel and officers on how
to conduct the "Combined Federal Campaign."

Electronics / Nuclear Technician:

ƒ Possess over 20 years of experience monitoring and operating nuclear reactor plants during critical and
shutdown conditions. Performed reactor startups and shutdowns while monitoring plant parameters to ensure
reactor safety.
ƒ Trained to take action in the event of abnormal conditions to ensure operating limits are not exceeded and
personnel safety is not jeopardized.
ƒ Perform preventative and corrective maintenance on reactor instrumentation and control systems.
ƒ Utilize test equipment, schematics, and technical manuals to diagnose system malfunctions to the component
level.
ƒ Supervise and train technicians on proper maintenance principles and techniques; lecture personnel on design,
theory, and operation of reactor instrumentation and control equipment; and write performance reports to
evaluate subordinates and trainees performance.
ƒ Perform complex troubleshooting and repair operations on nuclear power indication and reactor control rod
systems.
ƒ Carry out maintenance on pressure and temperature instruments as well as water level and flow control
systems, alarm and radiation detection indicators, and reactor protection systems.
ƒ Complete routine technical functions such as set up, operation, maintenance, modification, circuit testing,
calibration and troubleshooting of electronic and electromechanical systems.
ƒ Coordinate the maintenance and repair of equipment.

Education and Technical Skills:

ƒ Candidate, Associate in Applied Science in Technical Studies, NAME OF COLLEGE,

(Expected graduation date: 2004).
ƒ Graduate, Nuclear Power School (NPS) and Nuclear Power Training Unit (NPTU), UNITED STATES NAVY.
ƒ Graduate, Electronics Technician Maintenance School and Electronics Technician Class 'C' School
UNITED STATES NAVY (1987).
ƒ Hands-on experience maintaining and repairing transistorized, solid-state, and microprocessor instrumentation
and control equipment; soldering; IF and RF circuits; and HF and UHF radio communications equipment.

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John Smith
Page 2

PROFESSIONAL EXPERIENCE

United States Navy (1984 to Present). Promoted to Chief Petty Officer in 2000. Have completed diverse
assignments including two tours of duty as a Technical Instructor, the Engineering Watch Supervisor on
numerous ships, a six-month assignment as a Career Information Officer and have gained considerable
experience as an electronics and nuclear power technician on numerous tours of duty. Repeatedly
commended for superior performance of duties and for outstanding troubleshooting and problem solving
skills. Assignments --

Assistant Engineering Dept. Master Chief (USS Name of Ship) 07/03 to Present
Production Resource Training Organization Leading Chief Petty Officer
(Name of Shipyard) 06/02 to 06/03
Reactor Controls Division Leading Chief Petty Officer
Qualified Engineering Watch Supervisor, Reactor Operator and
Engineering Duty Petty Officer (USS Name of Ship) 12/00 to 05/02
Classroom Instructor, Training Coordinator, Interactive Display Equipment,
Plant Operations Instructor, (Naval Nuclear Power Training Unit #0000) 01/98 to 11/00
RC Division Leading Petty Officer and Engineering Watch Supervisor
(USS Name of Ship) 09/95 to 12/97
RC Division Leading Petty Officer and Engineering Watch Supervisor
(USS Name of Ship) 12/93 to 08/95
RC Division Shift Leading Petty Officer and Instructor, Training Coordinator,
NAME OF FACILITY, Quality Insurance Inspector (Location) 07/90 to 11/93
Training Division, Qualified SRO (USS Name of Ship) 02/90 to 06/90
RC Division and Training Division, Qualified RO and SRO (USS Name of Ship) 11/87 to 02/90
RC Division, Qualified RO and SRO (USS Name of Ship) 03/84 to 04/87

MILITARY AWARDS

3 Navy and Marine Corps Achievement Medals

Coast Guard Achievement Medal
6 Good Conduct Medals
10 Letters of Commendation from Admirals and Commanding Officers
Expert Pistol Medal

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Sample H-5: CV -- Research Scientist b a Return Home

Curriculum Vitae
Name: Steve Smith

Address: Department of Cellular Injury, Anytown Institute of Research

1234 Elm Street, Anytown, ST 12345

Telephone: 000-000-0000 E-Mail: [email protected]

Date of Birth: 00/00/00 Nationality: American

EDUCATION

08/1992 - 08/1995 M.B., State College, Anytown, ST

Major: Tumor Pathology; Minor: Tumor Molecular and Cellular Biology

08/1981 - 08/1987 M.D., Department of Medicine, Anytown University of Medical Sciences, Anytown, ST

PROFESSIONAL TRAINING

05/1996 - 06/1996 Department of Pathology, University of Medical Science, Anytown, ST

y Advanced training on experimental molecular biology

10/1995 - 11/1995 Department of Pathology, University of Medical Science,

Anytown, ST

y Advanced training on immunohistochemistry and cellular image analysis

04/1990 - 05/1990 Department of Cancer Research Institute of Tumor Hospital, Anytown, ST

y Advanced training for diagnostic techniques in gynecological cancer pathology

03/1988 - 03/1989 Department of Pathology, University of Medical Sciences,

Anytown, ST

y Advanced training on diagnosis of pathology

WORK EXPERIENCE

04/2004 - Present Senior Research Associate. Department of Cellular Injury,

Institute of Research, Anytown, ST

y Investigate interaction between TCR and CD44-ERM signaling in adhesion and migration of T lymphocytes from
human systemic lupus erythematosus

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01/1999 - 03/2004 Postdoctoral Fellow (2001). Department of Experimental Pathology, Anytown
Laboratory, American Red Cross, Anytown, ST

y Investigated cytoskeletal reorganization in metastasis of breast cancer

y Investigated cytoskeletal reorganization in injury and angiogenesis of endothelial cells

08/1995 - 11/1998 Principle Investigator, Cancer Research Institute, Anytown Medical College,
Anytown, ST

y Investigated molecular mechanism of metastasis of nasopharyngeal carcinoma and breast cancer

y Investigated the relationship among oncogenes expression, invasion and metastasis in human cancer

y Assistant professor, Department of Pathology, Guangdong Medical College, Anytown, ST

y Physician on Clinical pathology, Department of Pathology, Anytown Medical College, Anytown, ST

07/1987 - 08/1992 Physician on Clinical Pathology, People's Hospital,

Anytown, ST

SPECIAL COMPETENCIES AND INTERESTS

Molecule biology:
DNA recombination, plasmid/retroviral plasmid construction, subcloning, sequencing of PCR, stable/transient
transfection by Lipofectamine, FuGene 6, retrovirus, Nucleofector and Electroporation, siRNA, antisense, PCR, RT-
PCR, situ hybridization, DNA and RNA isolation, Southern and Northern transfer

Cell biology:
Cell lines/primary cell culture, cell growth curve, angiogenesis in vitro/in vivo, cell adhesion and chemotactic migration
assay, cell apoptosis and differentiation assays, immunofluorescent double/triple staining, cell sorting by FACS, Cell
transformation (soft agar and over agar), protein kinase activity assay, protein extraction and purification

Microscopy:
Light microscopy, fluorescent/laser confocal microscopy

Virology:
Preparation and infection of Epstein-Barr virus and retrovirus

Immunology:
Primary T cell isolation, culture and transfection, luciferase assay, ChIP assay, EMSA, ELISA, immunoprecipitation,
Western blotting, immunocytochemistry, immunohistochemistry, flow cytometry

Tumor biology:
Animal models of tumor metastasis (intracardiac Injections, tail vein injection, mammary fat pad injection), colony
formation, tumorigenecity, animal X-ray radiography, animal dissection, tumor cell transendotheMoorem migration,
tumor cell adhesion to endotheMoorem

Pathology:
Histological and pathological diagnosis, techniques for sample/section preparation and
HE staining, immunohistological double/triple staining

Computer skills:
Imaging and scanning by using Photoshop and NIH image software. Microsoft Word, Microsoft Excel, Power Point,
Sigmaplot and BLAST, comfortable on Windows

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 PROFESSIONAL MEMBERSHIPS

• 2001-present: Associate Member of American Association for Cell Biology

• 1989-1998: Member, Society of Pathology, American Medical Association
• 1991-1998: Member, Association for Cancer Research

GRANTS

• 1998: Received Health Ministry Grant (8-1-892) as a Principal Investigator, Anytown University for “Evaluation
of the Relationship Between Expression of Telomerase and Micrometastasis in Human Breast Cancer by
RT-PCR"
• 1997: Received the Young Scientist Fund of Medical College (9779) as a Principal Investigator for “Study of
Telomerase Inhibitor-induced Apoptosis in Poorly Differentiated Nasopharyngeal Carcinoma Cells”
• 1996: Received the Health Department of Province Grant (960982) as a Principal Investigator for
“Correlation Study of Micrometasis and Clinical Pathological Significance by Detection of Circulating
Tumor Cells Using a RT-PCR.”

HONORS AND AWARDS

• 1995-1998: Member of scientific tutorial group of nine postgraduate students and a supervisor of 12 clinical
physicians from July 1995 to December 1998 at Anytown Medical College

PUBLICATIONS

1. Steve Smith, Jones M, Charles T, Wilson K and Long GC. p-ERM is induced by anti-CD3/TCR autoantibodies
and triggers T cell lipid raft formation, polarization, adhesion and infiltration in human systemic lupus
erythematosus. Manuscript preparation, 1995.
2. Bowman, PP, Luellen X, Steve Smith, Nelson YT, Atkins JL, and Long GC. Geldanamycin prevents
hemorrhage-induced ATP loss by overexpressing HSP-70i and activating pyruvate dehydrogenase. Name of
Journal. In press 2005 (G-00483-2005.R6).
3. Nelson YT, Wang Y, Solomon EE, Steve Smith, Mawry C, Tenyson K, Wang VC, and Long GC. Tyrosine
systemic lupus erythematosus serum IgG increases CREM biding to the IL-2 promoter and suppresses IL-2
production through CaMKIV. Name of Journal. 2005, 115 (4): 996-1005.
4. Steve Smith, Urquaz T, Dudson SM, Garcia JG, Johnson CC and Jayson Y. Interaction of cortactin and Arp2/3
complex is required for sphingosine-1-phosphate induced endothelial cell remodeling. Name of Journal. 2004,
298:107-121.
5. Uruson T, Moore J, Steve Smith, Smith N, and Jayson Y. Sequential interaction of Arp2/3 complex with N-
WASP and cortactin during the formation of branched actin network. Name of Journal. 2003, 278 (28):26086-
93.
6. Zhang G, Lemmox SJ, Steve Smith, Cao J, Taylor SM and Liang J. Clinicopathlogical study of p16 and PCNA
expression in skin cancers. Name of Journal. 2001, 8(6):616-618.
7. Steve Smith, Roberts M, Moore J, Smith E, Johnson CC, Estrada M and Jayson Y. Cortactin potentiates bone
metastasis of breast cancer cells. Name of Journal. 2001 Sep;61(18):6906-11.
8. Steve Smith, Moore J and Jayson Y. Tyrosine phosphorylation of cortactin is required for H2O2-mediated injury
of human endothelial cells. Name of Journal. 2000 Nov 4; 275 (47):37187-93.
9. Campbell YG, Worley SJ, Steve Smith, Luellen WQ and Leeson CR. The effects of various dose calcitonin
gene-related peptide on protection of myocardial injury induced by isoprenaline. Name of Journal. 2000,
23(8):502-503.

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10. Steve Smith, Campbell YG and Kang TB. The effect of quercetin on expression of c-myc and cyclin D1 genes in
HL-60 leukemia cells. Name of Journal. 2000; 19(8):832-835.
11. Campbell Y and Steve Smith. PCNA expression in the status of rectal carcinoma and its relationship with
tumorous biological behavior and surgical treatment. Name of Journal. 2000; 20(6):15-16.
12. Worley SJ, Steve Smith, Campbell YG, Luellen WQ and Leeson CR. Effect of calcitonin gene-related peptide
(CGRP) on myocardial ischemic injury in rat. Name of Journal. 2000; 16 (3):226-228.
13. Steve Smith, Worley SJ, Bell N and Crisp SJ. The effect of transfection by Epstein-
Barr virus on the activities of protein kinase C and tyrosine protein kinase in different
subcellular fractions of nasopharyngeal carcinoma cell Line (CNE-2Z) in vitro.
Name of Journal. 2000; 22(2): 90-94.
14. Campbell YG, Worley SJ, Steve Smith, Luellen WQ and Li CR. Protective effects of varied dosages of calcitonin
gene-related peptide (CGRP) on myocardial injuries induced by isoprenaline. Name of Journal. 2000; 15(1):6-7.
15. Chen H, Bell XB and Steve Smith. The Expression of PCNA, clinical pathology and prognosis in ovary epithelial
cancer. Name of Journal. 2000; 21(1): 87-89.
16. Steve Smith, Worley SJ, Crisp SJ and Bell N. The effect of EBV infection on the changes of cellular
morphometric and DNA content of human nasopharyngeal carcinoma cell Lines in vitro. Name of Journal. 1999;
17(4):313-316.
17. Chen K, Campbell YG, Steve Smith and Campbell B. Expression of apoptosis-suppressing oncoprotein bcl-2 in
carcinoma of human salivary gland and its significance. Name of Journal. 1999; 17(3): 193-195.
18. Campbell Y and Steve Smith. Correlation study of PCNA expression with tumor infiltration and anus retention in
human rectal cancer. Name of Journal. 1999; 17(3):3232-233.
19. Steve Smith, Kang TB and Liang NC. Effect of quercetin on expression of p53 and bcl-2 genes in intact HL-60
leukemia cells. Name of Journal. 1999; 15(3):255-257.
20. Moore WP, Zhougran L, Steve Smith, Carlson J and Campbell B. Expression of proliferation cell nuclear antigen
and P53 genes in human tongue cancer. Name of Journal. 1999; 15(2):105-107.
21. Worley SJ, Steve Smith, Campbell YG, Luellen WQ and Leeson CR. Protective effect of calcitonin gene-related
peptide on myocardial ischemic injury in rat. Name of Journal. 1999; 1(1):27-29.
22. Moore WP, Zhaury L, Steve Smith, Carlson J and Campbell B. Expression of nm23 gene in human tongue
cancer and its clinical significance. Name of Journal. 1999; 17(1):15-17.
23. Campbell Y, Steve Smith and Xandu Q. Correlation between expression of nm23 and lymph node metastasis in
human breast cancer. Name of Journal. 1999; 20(1):27-28.
24. Xu QW and Steve Smith. Expression of nm23 and PCNA genes in regional lymph node metastasis of human
gastric cancer. Name of Journal. 1998; 5(4):27-28
25. Steve Smith, Zimmer ZH, Campbell YG, Leeson H and Wilson DM. Nm23-H1 expression as prognostic factor in
human colorectal carcinoma. Name of Journal. 1998; 16(4): 317-319.
26. Xurdy QW, Steve Smith and Miller HG. Relationship between expression of P53, PCNA and CEA and lymph
node metastasis in human colorectal cancer. Name of Journal. 1998; 6(3):244-246.
27. Steve Smith, Wang TB and Leeson NC. Studies on activities of PKC and TPK from two human nasopharyngeal
carcinoma cells. Name of Journal. 1998; 17(1)13-15.
28. Xurdy QW, Steve Smith and Miller HG. CLinical significance of nm23 and p53 expression in human gastric
carcinoma. Name of Journal. 1997; 18(4):220-22.
29. Xurdy QW, Steve Smith and Miller HG. Prognostic significance of expression of p53, PCNA, CEA in human
colorectal cancer. Name of Journal. 1997; 15(3):210-12.
30. Chenderen K, Gao Y, Campbell YG, Steve Smith and Patterson SZ. The relationships among nm23 gene
expression, tumor genesis and metastasis in human salivary gland tumor. Name of Journal. 1997; 15(1):1-2.
31. Campbell J, Tang WP, Yao YH, Steve Smith and Leeson FH. Expression and significance of the C-erbB-2
oncoprotein in benign and malignant nasopharyngeal tissues, nasopharygeal carcinoma cell and its clonal
strains. Name of Journal. 1996; 15(4):256-58.
32. Campbell J, Wang WP, Yarlt YH, Leeson FH and Steve Smith. Expression of the C-erbB-2 oncoprotein (P185)
in malignant nasopharyngeal tissues, metastatic tissues. Name of Journal. 1995; 2(3):180-182.

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 ACADEMIC CONFERENCE PRESENTATIONS

1. Steve Smith, Wang, Nelson YT, Wang Y, Harada T, Jones M, Chang T, Wilson K and Long GC. P-ERM is
elevated by anti-CD3/TCR autoantibodies and triggers T cell polarization, adhesion and migration in systemic
lupus erythematosus patients. Annual Scientific Meeting (Washington DC, 2006)

2. Steve Smith, Nelson YT, Wang Y, Jones M, Wilson K and Long GC. P-ERM is elevated by anti-CD3/TCR
autoantibodies and triggers T cell polarization, adhesion and migration in systemic lupus erythematosus patients.
th
4 Annual Rheumatology Fellows Forum (Washington DC, 2006)

3. Steve Smith, Wang, Nelson YT, Jones M, Wilson K and Long GC. Interaction between CD44-ERM and TCR
signaling contributes to increased adhesion and migration in T lymphocytes from patients with systemic lupus
erythematosus. Annual Scientific Meeting (Anytown, ST, Nov., 2005)

4. Steve Smith and Jayson Y. Interaction of cortactin and Arp2/3 complex is required for sphingosine-1-phosphate
th
induced endothelial cell remodeling. American Association for Cancer Research 94 Annual Meeting
(Washington DC, July, 2004)

5. Steve Smith and Jayson Y. Cortactin-mediated Actin polymerization is required for Sphingosine-1-phosphate
th
induced tube formation and cell migration in endothelial cells. American Society for Cell Biology 42 Annual
Meeting (Anytown, ST, Dec., 2003)

6. Steve Smith and Jayson Y. Cortactin-mediated Actin polymerization is required for Sphingosine-1-phosphate
induced tube formation and cell migration in endothelial cells. (American Red Cross, Anytown, ST, Oct., 2002)

7. Steve Smith and Jayson Y. Tyrosine phosphorylation of cortactin is required for endothelial migration and tube
formation. Era of Hope meeting for breast cancer (Anytown, ST, Sept, 2002)

8. Steve Smith, Roberts M, Moore J, Smith E, Johnson CC, Estrada M and Jayson Y. Cortactin potentiates bone
st
metastasis of breast cancer cells. American Society for Cell Biology 41 Annual Meeting (Washington DC,
Dec., 2002)

9. Steve Smith, Roberts M, Moore J, Smith E, Johnson CC, Estrada M and Jayson Y. The role of cortactin in
cancer metastasis. (American Red Cross, Anytown, ST, May, 2001)

10. Steve Smith, Moore J and Jayson Y. Tyrosine phosphorylation of cortactin is required for H2O2-mediated injury
th
of human endothelial cells. American Society for Cell Biology 40 Annual Meeting (Anytown, ST, Dec., 2000)
th
11. Attended The American Society for Cell Biology 39 Annual Meeting (Washington DC, Dec., 1999)

12. Steve Smith, Kang TB and L NC. Effect of quercetin on cycLinD1, Rb and c-erbB2 proteins expression from
HL-60 leukemia cells. 4th Tumor Conference (Anytown, ST, Dec., 1997)

13. Steve Smith, Worley SJ, Crisp SJ and Bell N. The effect of transfection by Epstein-Barr virus on levels of the
intracellular cyclic nucleotide of nasophyngeal carcinoma lines in vitro. The 6th Pathological Conference
(Anytown, ST, Sept.,1997)

14. Steve Smith, Zhaury J, and Wilson MH. Detection of nasophyngeal carcinoma micrometastases in peripherial
blood by reverse transcriptase-polymerase chain reaction. The 3rd Tumor Metastasis Conference (Anytown,
ST, Apr., 1996)

15. Steve Smith, Worley SJ, Bell N and Crisp SJ. The effect of transfection by Epstein-Barr virus on activities of
PKC and TPK from nasopharyngeal carcinoma lines in vitro. The 3rd Tumor Conference (Anytown, ST, May,
1996)

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Resume Sample H-6: Firefighter to Human Resources b a Return Home

Jill Smith
1234 Elm Street • Anytown, ST 12345 • 000-000-0000 • [email protected]

Summary
Manager / supervisor with eleven years experience seeks supervisory position utilizing strong
organizational, planning, interpersonal, and communication skills.

Employment
123rd ARW, Medical Group, Name of Air Force Base, State 1994 - Present

Education and Training Manager (2003 - Present)

y Perform overall program management of the medical training department, which includes assessing
and identifying training needs; coordinating personnel training programs and staff development
programs; and designing new learning management systems
y Develop action plans for employees to meet training goals and work with employees to ensure
sufficient resources are available, including training material and examinations
y Perform on site assessments to evaluate both work and performance and recommend corrections for
any identified deficiencies
y Develop training manuals, multimedia visual aids, reference library, and testing and evaluation
procedures

Assistant Fire Chief - Training (1999 - 2003)

Routinely supervised 12 or more firefighters and oversaw training division.

Managed, trained, supervised and disciplined personnel; assigned and prepared work schedules,
established work standards; and evaluated employee performance.
Conduced aircraft inspections, fire drills, and monitored and maintained inventory.
Analyzed and resolved operational problems and recommend safety procedures.

Supervisor / Firefighter (1994 - 1999)

Supervised and managed 12 or more firefighters

Oversaw departmental operations, including firefighting, hazardous material and emergency medical
duties; developed procedures and directed department activities

Police Officer, NAME OF COMPANY, Anytown, ST 2004 - 2005

Performed routine peace officer duties including traffic enforcement and criminal investigations
Performed criminal history searches, vehicle checks, and other relate research

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Jill Smith Page 2

Firefighter / EMT, NAME OF COMPANY, Anytown, ST 1999 - 2004

Firefighter / EMT, UNITED STATES AIR FORCE, Anytown, ST 1999
Firefighter / EMT, ANYTOWN AIRPORT, Anytown, ST 1996-1999

y Member of fire suppression teams responding to fire, medical, confined space, and hazardous
materials emergencies
y Operated large fire apparatus, complex hydraulic equipment, and various specialized tools
y Performed pre-incident planning of specialized facilities and inspected residential buildings
y Performed pre-hospital care as an Emergency Medical Technician
y Inspected, tested and monitored communication and alarm systems

Education / Certifications

Law Enforcement Certificate, NAME OF COLLEGE, Anytown, ST (2004)

B.A., Psychology, Governor’s NAME OF COLLEGE, Anytown, ST (2002)
A.A., NAME OF COLLEGE, Anytown, ST (1998)

Certifications:

Certified Law Enforcement Officer (State of [state] 2005)

Certified Emergency Medical Technician (State of [state] 1996)
Department of Defense (DoD) Certified: Firefighter 1 & 2, Airport Firefighter, Driver Operator (Pumper,
Aerial, Tanker, ARFF); Fire Instructor I, Fire Officer I, Fire Inspector I & II, Hazardous Materials
Awareness, Operations & Technician, Telecommunicator I & II

Computer Skills: Windows 98, Windows XP, Microsoft Office, Excel, Lotus 123, Outlook, PowerPoint,
Word, Works, Access; data processing, word processing, [state] LEADS & IWIN; keyboarding 40 wpm

Achievements / Awards
2005 – Global War on Terrorism Service Medal
2004 – Suburban Law Enforcement Academy, Anytown College
2002 – Who’s Who of America’s Colleges & Universities 2001-2002
2002 – National Dean’s List 2001-2002
2002 – Military Professionalism Award, 126th Civil Engineering Squadron
2001 – Air Force Achievement Medal
1998 – Firefighter of the Year, 182 Air Lift Wing, Anytown, ST
1998 – Air Force Achievement Medal
1994 – National Defense Medal

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Sample H-7: Sales Manager to Counselor b a Return Home
Steve Smith
1234 Elm St. Anytown, ST 12345 123.456.7890 [email protected]

Qualifications Summary
Enthusiastic, hardworking and self-motivated sales professional with excellent interpersonal skills seeks a
position in sales. Qualifications include:

y Eleven years experience marketing software products to Fortune 1000 companies and to the
pharmaceutical, manufacturing, retail and apparel industries
y Exceptional presentation, negotiation, communication, and interpersonal skills; will quickly develop
positive rapport with business professionals
y As sales manager, delivered consistent revenue growth through expertise in sales presentations,
account development and client retention
y Additional five years experience as a counselor in the healthcare industry

Professional Experience
Community Liaison, NAME OF ORGANIZATION, Anytown, ST 08/05 - Present

y Provide onsite community assessments for elders living in or wishing to return to independent living;
In six month period provided 150 home assessments, establishing 100 families with community
based services
y Assess clients' eligibility and need for various federal and state funded programs and make
determinations regarding appropriate case disposition and required referrals to community resources
y Assist all applicants in obtaining access to public benefits or other community or volunteer services
by making referrals and assisting with applications as needed
y Participate in case conferences, problem solving and discharge planning meetings at hospitals,
nursing facilities, and rehabilitation hospitals

Case Manager, NAME OF ORGANIZATION, Anytown, ST 09/04 - 08/05

y Provided case management services to clients with physical impairments and complex medical
problems, carrying a case load of 95, and completing over 200 community visits
y Fostered and maintained vendor relationships, including participation in vendor review meetings and
incident reporting
y Mediated issues between providers, family members, and clients based on information in the
Individual or Discharge Service Plan
y Coordinated and documented care services in compliance with state regulatory requirements

Software Sales Manager, NAME OF ORGANIZATION, Anytown, ST 03/03 - 01/04

y Delivered new business in manufacturing, pharmaceutical and apparel industries by developing an

ongoing, high volume cold calling program
y Gave compelling front-line software and data collection demonstrations highlighting ROI principles
y Leveraged integration to Back Office suites such as Great Plains, Accpac, Solomon Financials,
Macola and SAP Business One, and others for additional revenue streams
y Supervised five sales people and coordinated lead processing from ten internal material handling
sales representatives
y Increased sales through innovative marketing strategies including direct mail campaigns, trade shows
and on-line demonstrations

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Steve Smith Page 2

y Handled all product presentations and devised new interactive strategy that led to 25% more
presentations (and 22% more closes)
y Attained at least 100% of sales goals with company's enterprise software line

Software Sales Manager, NAME OF ORGANIZATION, Anytown, ST 02/98 - 03/03

y Gave presentations and sold products to Fortune 1000 companies such as H.J. Heinz, The Dial
Corp. and GNC delivering $1.6 million in software license fee revenues
y Implemented and maintained cold and warm calling programs
y Developed cross-selling program with sister companies that led to increase of $130K in earnings
y Attained at least 100% of sales goals with company's enterprise software line
y Rebuilt relationships with customers through formation of nation-wide user’s group, persuading a key
account that represented 21% of total sales to commit to new multi-site user license
y Developed sales training course that was adopted and used with all incoming sales representatives
y Successfully leveraged existing customer base for new business, including software customization,
data collection equipment upgrades, and support equipment and services
y Supervised and coached three junior sales persons

Project Manager, NAME OF ORGANIZATION, Anytown, ST 03/95 - 01/98

y Designed and successfully implemented a real-time eligibility and benefits utilization system that
dramatically improved capacity
y Provided significant labor cost savings within customer service call center
y Enhanced outreach and public relations through articles in Name of Newspaper
y Supervised a 12-member development staff

Project Manager, NAME OF ORGANIZATION, Anytown, ST 02/92 - 02/95

y Developed new market growth strategies generating first year sales of $200,000
y Developed successful cold-calling plan, routinely reaching high call-per-day target
y Developed strategic relationships with RF vendors for joint selling and provided ear-to-the-ground
access to industry movements
y Successfully sold systems designed to meet major retailer EDI and compliance labeling requirements
y Provided project management for customization projects for RF terminals, including specialized
barcode applications for Wal-Mart and other retailers
y Comprehensive interactions with radio frequency / barcode developers and customers' MIS
departments to ensure proper fit and functionality of custom work
y Wrote and published case studies to increase marketing collateral

Direct Care Counselor, NAME OF ORGANIZATION, Anytown, ST 05/87 - 01/92

y Focused counseling services on human growth and development throughout a broad range of
personal, familial, vocational, and interpersonal contexts
y Assisted clients in developing skills needed for movement to less restrictive settings
y Conducted community outreach activities including participation in job fairs, community sponsorships,
and local news paper articles

Education / Computer Skills

y B.A., Psychology, Name of University, Anytown, ST (1986)
y Completed one semester of graduate study at Name of University in Philosophy
y Proficient in PowerPoint, Excel, MS Word, PageMaker, Adobe Audition and Visio

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Sample I-1: Victim Advocate b a Return Home
Susan Smith
1234 Elm Street, Anytown, ST 12345 123.456.7890 [email protected]

Objective
A position utilizing my degree in criminal justice and eight years experience working with the public as a
victim advocate, safety inspector, and retail sales clerk.

Work Experience
Safety Inspector, UPS, Anytown, ST 2001 - Present

y Monitor the work of 65 employees to ensure company's safety guidelines and procedures comply
with OSHA safety standards
y Conduct emergency evacuation drills from time-to-time and instruct new hires on normal safety
procedures and handling of hazardous materials
y Interview injured workers and retrain workers in non-compliance
y Prepare and submit reports and documentation to supervisors and HR managers as required

Sales Clerk / Cashier, Wal-mart, Anytown, ST 1996 - 1998 and 1999 - 2001

y Assisted customers by providing information, answering questions, and processing payments for
merchandise
y Displayed merchandise by stocking shelves and setting up advertising displays
y Assisted with quarterly inventory preparation and count

Loss Prevention Store Detective, Sears, Anytown, ST 1998 - 1999

y Detected and apprehended shoplifters at store level and using closed-circuit television
y Represented Sears as a witness in court proceedings
y Interacted with store management and local police departments and completed store / vendor audits
as required
y Completed reports as required

Volunteer Experience
Rape Victim Advocate, Anytown Community Center, Anytown, ST 1998 - 2002

y Provided victim advocacy services either through personal or telephonic contact

y Ascertained victims' immediate needs and helped them obtain medical and police assistance
y Offered rape victims information regarding local resources for protection and support, legal services,
clinical resources, and medical services
y Initiated follow-up contact with victims as needed and supported victims in decision-making by
providing information and discussing available options
y Accompanied victims to appointments and court proceedings, as appropriate, and when requested by
victims

Education and Computer Skills

y B.S., Criminal Justice, Anytown State University, Anytown, ST (2004), Honors graduate
y A.S., Anytown Community College, Anytown, ST (2000)
y Computer proficient with good knowledge of Windows Business Suite (Word, Excel)

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Sample I-2: Nonprofit Director b a Return Home

Susan Smith
1234 Elm Street, Anytown, ST 12345
Phone: 000-000-0000; Mobile: 000-000-0000; E-mail: [email protected]

PROFESSIONAL EXPERIENCE

Associate Director July 2005- Present

NAME OF NON-PROFIT Anytown, ST

ƒ Monitors and evaluates the implementation of Company’s Strategic Plan

ƒ Develops quality assurance plans that effectively measure the organization’s success in achieving
established goals
ƒ Serves as staff resource to Board of Directors
ƒ Serves on key management team and facilitates the integration of the strategic plan into respective
program areas
ƒ Analyzes the need for adjustments or modifications to the strategic plan and makes
recommendations for future programs and funding requirements
ƒ Designs online tools to improve communications with Board of Directors
ƒ Assists with meeting coordination and provides administrative support to Executive Office

Air Force Project Manager November 2004 – July 2005

NAME OF NON-PROFIT Anytown, ST

ƒ Managed the implementation of United States Air Force contract to replicate the military child care
models in civilian communities
ƒ Served as primary liaison between organization and US Air Force Headquarters
ƒ Developed, reviewed, and evaluated requests for proposals, and administered contract awards
ƒ Provided training and technical assistance to contract vendors
ƒ Monitored project budgets and program activities to ensure compliance with project requirements
ƒ Prepared program status reports and presentations for Air Force personnel
ƒ Developed marketing materials and strategies to promote project to military families
ƒ Developed online tools and resources to improve communications with contract vendors

Outreach & Implementation Manager August 2003 - November 2004

NAME OF NON-PROFIT Anytown, ST

ƒ Managed federal grant to improve parental access to information about quality child care
ƒ Served as primary liaison between organization and US Department of Health and Human Services
personnel
ƒ Provided ongoing program evaluation, feedback, budget oversight and strategic planning
ƒ Coordinated development, layout, design and production of brochures, newsletters, and marketing
materials
ƒ Developed creative outreach plans to reach families in underserved populations
ƒ Managed day-to-day activities of call center employees for national toll-free information hotline
ƒ Marketed program service to national audiences, and coordinated all public relations efforts and
requests

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Susan Smith Page 2

ƒ Implemented changes to the Name of Program, a national, voluntary certification system for Child
Care Resource and Referral (CCR&R) agencies
ƒ Assessed service delivery of CCR&R programs
ƒ Designed online format to streamline certification process
ƒ Ensured the ongoing professional development and evaluation of staff
ƒ Developed tools, resources, and trainings designed to increase the level of services provided by child
care resource and referral
ƒ Hired, trained, and supervised clerical staff and volunteers
ƒ Developed proposals for continuation of Federal cooperative agreements

Consumer Education and Referral Supervisor August 2001 – August 2003

NAME OF NON-PROFIT Anytown, ST

ƒ Supervised daily activities of consumer education call center staff

ƒ Maintained program database, Web site, and publication inventory
ƒ Conducted outreach activities including presentations and visibility events
ƒ Assisted with the management of membership drives and ongoing recruitment and retention of
CCR&R members
ƒ Prepared trend, status, and progress reports for senior management.
ƒ Recruited, hired and trained call center staff
ƒ Assisted with the implementation of national certification program

Consumer Education and Referral Specialist August 2000 - August 2001

NAME OF NON-PROFIT Anytown, ST

ƒ Served as primary referral consultant for the Name of Program parent information line
ƒ Counseled and provided referrals to clients regarding child care, child development, and parenting
issues
ƒ Researched child care issues and developed and maintained a database of related resources
ƒ Trained new employees on the use of program database and other technologies

Program Leader January 2000 - August 2000

NAME OF NON-PROFIT Anytown, ST

ƒ Assisted with the planning of program activities for teens and adults with mental and physical
disabilities
ƒ Implemented programs designed to improve communication and social skills
ƒ Aided recreational therapists with daily activities

EDUCATION

Name of University, University College, Master of Science, Not-for-Profit Management

Name of University, College Park, Bachelor of Science, Family Studies

SKILLS

Strong knowledge of Microsoft and Internet applications; IMIS database; project management;
marketing; strategic planning; customer service; call center management

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