Factors Affecting The Implementation Success of Internet-Based Information Systems
Factors Affecting The Implementation Success of Internet-Based Information Systems
Abstract
The Internet has come to revolutionize the way in which business conducts
commercial activities. In this paper, we report on the development of a model of
Internet-based information systems (IIS) implementation in business-to-consumer
electronic commerce based on IS implementation and technology
innovation�implementation studies. Our research model suggests that eight factors,
comprising the characteristics of IIS technology innovation, organizational
factors, and IS related factors, affect the implementation success of IIS. IIS
themselves are characterized by three dimensions: volume, sophistication, and
information contents. The suggested model was empirically tested using survey
results from Korean companies that have adopted IIS. The results of multivariate
regression analysis reveal that compatibility and IS infrastructure are key
determinants of the extent of IIS implementation (in terms of volume,
sophistication, and information contents). IS expertise potentially affects the
extent of IIS implementation.