Job Description

The Vice-Presidency, Human Resources and Corporate Services Complex ensures the
delivery of efficient, people-centered, client-oriented, corporate services to ensure overall
institutional effectiveness in all aspects of the Bank’s corporate services. The Complex leads
efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible
for providing leadership in the formulation and implementation of Bank’s strategies on
people, Information Technology, general services and institutional procurements, language
services, business continuity, and health and safety strategies.

THE HIRING DEPARTMENT/DIVISION:

The Corporate Information Technology Services Department is mandated by the Bank to

The main role of the Network and Telecommunications Division is to ensure that the network
and telecommunication systems of the Bank fit the needs of the Institution and function in an
efficient and cost effective manner.

THE POSITION:

The Chief Network Engineer manages and coordinates a multidisciplinary team designing,
operating and maintaining the Bank’s Telecommunications and Network infrastructure. The
incumbent will be responsible for the definition, follow up and enforcement of agreed Service
Level Agreements for different Telecommunications and Network services offered by
provider as well as for the Implementation of the Information and Communications
Technology connectivity components of the Bank’s Decentralization Policy and coordination
of Information and Communications Technology infrastructures deployment in Regional
hubs and Field Offices.

Duties and responsibilities

Under the supervision of the Division Manager Network & Telecom Services, the Chief
Network Engineer will:

1. Support the implementation and achievement of the goals of the new Business Delivery
Model with regard to both business and operational activities by ensuring a well-managed,
structured, robust, efficient, innovative and high available Network infrastructure and service.

2. Ensure network activities management, pacification and coordination.

3. Ensure that the network (LAN/WAN) infrastructure is aligned with the Bank’s business
process need at all times.

4. Manage network team to achieve result as a team.

5. Ensure high team spirit and motivation within the Network team and team development
and capacity building
6. Coordinate and provide technical based supervisory oversight as well as management of
assigned networking staff activities.

7. Design, build, implement and maintain the Bank’s Network (LAN/WAN) infrastructure,
which includes VSAT and Terrestrial network, WAN optimization solution, campus and data
center network and the internet connectivity solutions.

8. Prepare and submit status reports, and technical briefs, as required, to senior management,
peer teams, service users and service providers.

9. Design and implement reliable, resilient, efficient and cost effective connectivity solutions
for Regional hubs and Field Offices in line with the objectives of the new Business Delivery
Model.

10. Ensure that network issues are resolved timely according to the agreed Service Level
Agreements.

11. Maintain strong relationship with external IT service providers, partners and peer teams.

12. Review and continuously optimize the existing network infrastructure designs and
performance, ensure that the network infrastructure is robust, efficient, cost effective,
complies with the industry standards and well-aligned with the business need and value for
money is achieved.

13. Design, configure and maintain network management platforms to help facilitate network
infrastructure monitoring and cater for simplified troubleshooting and event diagnosis.

14. Plan, implement and manage future Telecommunications and Network projects and
publish the main Key Performance Indicators for Telecommunications and Network
activities.

15. Contribute and consolidate inputs for IT policies, strategies, architectures; coordinate and
provide technical leadership for the implementation of same.

16. Review aspects of Telecommunications and Network costs against public tariffs and new
developments, initiating proposals to change designs when appropriate.

17. Provide advice and guidance to management in design and planning phases of
Telecommunications and Network systems, to ensure that the requirements (particularly
network response times, volumetric information and security requirements) are reflected in
the overall specification.

18. Participate in preparation of IT services contract proposals, negotiations and

19. Update or provide input to cost benefit analyses, risk analyses of projects or development
plans for network infrastructure

20. Prepare and review short term and long term work plan and relevant administrative a
capital budget development and planning.
21. Contribute to the preparation of corporate communication strategy and produce regular
report regarding the performance of the network infrastructure and highlight deviations,
propose improvement plan and methods

22. Identify skill gaps with the team and propose capacity development plans

Selection Criteria

Including desirable skills, knowledge and experience

1. Hold at least a Master’s Degree or its equivalent in Information Technology,

2. Have a minimum of seven (7) years of relevant experience of working in design,

3. Sound skills in planning, designing, implementing and managing IT infrastructure such as

4. Strong customer advocacy and IT business continuity.

5. Operational knowledge and proven experience in IT support processes.

6. IT related contracts and assets management.

7. Good Project management skill and experience in executing large and complex projects.

8. Excellent skills in planning, designing, implementing and managing IT infrastructure such

9. Excellent knowledge in ipv4/ipv6 network routing and switching, Datacentre

10. Expert level3 support competencies in troubleshooting and incidents resolution.

11. Good knowledge on VSAT operations.

12. Good Project management skill and experience in executing large and complex projects

13. Familiar with Windows Server, Exchange, operating systems and client /server model
architectures.

14. Excellent people -manager, mentor, coach, with a “mission first, people always”
approach.
15. Results driven: focussed on delivering operational stability for customers, Practical /
Pragmatic, values results more than activity.

16. Open to change: Ability to gain an appreciation of relevant speciality areas as well as
being tolerant of ambiguity.

17. Exceptional communication skills, including issue resolution, negotiation and conflict
management.

18. Ability to communicate effectively (written and oral) in English or French, with a
working knowledge of the other.

19. Familiar with Windows Server, Exchange, operating systems and client /server model
architectures.

20. Familiar with Datacentre storage and replication infrastructures and network Datacentre
and WAN connectivity and bandwidth requirements.

21. Proficiency in IT security and Familiar with SAP interface fundamentals and traffic flow.

22. Competence in the use of standard Microsoft Office Suite applications.