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© State of Queensland Through The Department of Justice and Attorney-General, 2013 Revised June 2013

Jane Smith bought a washing machine from Washing Company in January 2013 for $1000 but it has not performed properly due to a broken part. She wrote to the Customer Service Manager to request the machine be repaired at no cost as it does not complete wash cycles. Jane provided copies of her receipt and expects a response within 10 days to resolve the issue, otherwise she will refer it to the Office of Fair Trading.

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Aira Kristel Romulo
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35 views1 page

© State of Queensland Through The Department of Justice and Attorney-General, 2013 Revised June 2013

Jane Smith bought a washing machine from Washing Company in January 2013 for $1000 but it has not performed properly due to a broken part. She wrote to the Customer Service Manager to request the machine be repaired at no cost as it does not complete wash cycles. Jane provided copies of her receipt and expects a response within 10 days to resolve the issue, otherwise she will refer it to the Office of Fair Trading.

Uploaded by

Aira Kristel Romulo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Jane Smith

123 Main Street


[email protected]

Customer Services Manager


Washing Company
234 Side Street
Brisbane QLD 4000

Dear Customer Service Manager

Account #12345, A1 Washing machine

On 1 Jan 2013, I bought a Washing Machine model A1 at Washing Company, for a price of $1000 paid
by bank card.

I am disappointed because it has not performed well because of a broken part; for example the product
does not perform a wash cycle properly.

To resolve the problem I would like you to provide a repair of the machine at no cost to myself.

Enclosed are copies of my receipt with your company for the good provided.

I look forward to hearing from you within 10 business days of receiving this letter. I would like this
problem to be resolved between us. However, if we are unable to resolve the matter I will refer it to the
Office of Fair Trading.

Please contact me at the address or phone shown above.

Yours sincerely

Jane Smith
01 May 2013

2 copies of receipt of purchase with Washing Company provided.

© State of Queensland through the Department of Justice and Attorney-General, 2013 Revised June 2013.

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