ARTIFICIAL INTELLIGENCE AND

KNOWLEDGE MANAGEMENT

Hugo Cesar Hoeschl'; Vania Barcellos^ ^

'WBSA Intelligent Systems S.A.,'Research Institute on e-Gov,

Juridical Intelligence and Systems - IJURIS ; ^Federal University of
Santa Catarina - Program of Post-Graduation in Engineering and
Knowledge Management

[email protected]; [email protected]

http: //www. ij uri s. or g

Abstract. This article intends to make an analysis about the Artificial Intelligence (AI)
and the Knowledge Management (KM). Faced with the dualism mind and
body how we be able to see it AI? It doesn't intent to create identical copy
of human being, but try to find the better form to represent all the knowledge
contained in our minds. The society of the information lives a great paradox,
at the same time that we have access to an innumerable amount of
information, the capacity and the forms of its processing are very limited. In
this context, institutions and centers of research devote themselves to the
finding of ways to use to advantage the available data consistently. The
interaction of the Knowledge Management with Artificial Intelligence makes
possible the development of filtering tools and pre-analysis of the information
that appear as a reply to the expectations to extract resulted optimized of
databases and open and not-structuralized source, as the Internet.

I. INTRODUCTION

For Castells [1] the technology does not decide to society and neither
the society writes the course of the technological transformation, since
factors, including creativity and enterprising initiative, intervene in the
trial of scientific discovery, technological innovation and social
application, so that the final result depends on a complex interactive
standard. While the technologies of the information advance, the gears.

Please use the foil owing format when citing this chapter:

Hoeschl, H.C., Barcellos, V., 2006, in TFTP International Federation for Information Processing, Volume 217, Artificial
Intelligence in Theory and Practice, ed. M. Bramer, (Boston; Springer), pp. 11-19.
12 Artificial Intelligence in Theory and Practice

persons and technologies, go altering their objectives and originating an

endless cycle of renewal. Inside that cycle presents-itself of clear form
the dizzy evolution of the technology of the data processing, that has
amount of studies dedicated to the reproduction of abilities and human
capacities such the manuals, as much as the intellectuals, that is the
Artificial Intelligence (AI). The intelligence is more than the faculty of
learn how, apprehend or understand, interpret and, mainly adapt itself to
the situations.
The present study search flow through about the dualism mind and
body and the paper of the AI in his incessant search of automation of
man (mind and body) (item 2), right away we are going to show an join
between AI and Knowledge Management (item 3), showing the present
importance of itself to automate the knowledge in the companies. We
will show at the end (item 4) the evolution of the studies in AI carried
by the Author and his Team and its application.

2. AI A N D DUALISM: M I N D A N D B O D Y

Suppose a robot in a factory of cars and that we be able to ask it what

is his opinion about mind and body. Evidently that creature will not be
able to answer promptly, therefore it will have that to inspect before its
models, as is programmed for carry out determined functions, for
example adapting some piece or performming the painting of the vehicle
that is passing over the caterpillar, probably will not obtain no answer.
There have been many discutions about questions of philosophical
order and epstemological, questioning any possibility of Artificial
Intelligence (AI). It would be possible the construction of an
intelligence or similar conscience of human being in a machine?
Human intelligence in its biological and animal concepts?
Many authors as John Searle, says that despite a machine could
speak Chinese language by resources as examining and comparing data
table and binary references this doesn't grant that this machine can
really understand and speak the language. It means that whether the
machine can realize Turing Tests doesn't grant that it is as conscious as
any human being.
The possibility of translating human intelligence to plastic artificial
base has a clear limit: If intelligence can be generated from these
elements, it must be necessarilly different from human one, because
results happen from different human elements.
However they have not been trying to replace human being or to
create artificial mind and body, but to replicate special activities and
jobs using human being way, as using special robots to save life in a
burning , earthshake or anyother place dangerous for human staff get.
Artificial Intelligence in Theory and Practice 13

Because of discussion of possibility of generate artificial intelligence

scientists have being gathering many knowledge since early 50*, these
studies have being getting more and more interests because of
commercial applications.
Researches in AI are related to areas of application that involve
human reasoning, trying to imitate it and performing inferences. As
Savory [22] these areas of application that are generally enclosed in the
definitions of AI include, among others: intelligent systems or systems
based on knowledge; intelligent / learning systems; understanding /
translation from natural language; understanding / voice generating;
analysis of image, scene in real time and automatic programming.
Notice, then, an introductory and superficial vision, about how artificial
intelligence can be defined Pfaffenberger [10]: "Artificial intelligence - The
field of the computer sciences that intends to perfect the computers endowing
them with some peculiar characteristics of human intelligence, as the
capacity to understand natural language and to simulate the reasoning in
uncertainty conditions."
The following are important aspects of AI, as Rabuske [11], among
others: development of heuristical methods for the solution of problems;
representation of knowledge; treatment of natural language; acquisition
of knowledge; artificial reasoning and logics and tools. Amongst its
main applications, we have the following: mastering systems;
processing of natural language; recognition of standards; robotics;
intelligent databases; test of theorems and games.
Using of intelligent techniques and trying to develop computer
applications provided of logical or structured cases database, to help in
the task of the study of facts involves a difficult work.
For Nonaka [7], the cartesian dualism between subject and object or
mind and body started from the budget of that the essence of a human
being is the rational thoughtful. This thoughtful life seeks the
knowledge isolating itself off the remainder of the world and off the
others human being. But the imposed contemporary challenges to the
cartesian dualism emphasized the importance of some forms of
interaction between the self and the external world in the search of the
knowledge.
For Choo [2] the needs of information are many times understood
like the cognitives necessities of a person: faults or weakness of
knowledge or comprehension that can be expressed in questions or
topics set to a system or source of information. Then to satisfy
cognitive necessity, would be to store the information that answers to
what was asked. Then, returning back to our robot in a factory of cars,
if a machine in which was installed some system of intelligent search,
the answer would be immediate and satisfactory. In that case, the
14 Artificial Intelligence in Theory and Practice

techniques and models of AI are necessary for an emotional and

affectionate search of the humanity that seeks the knowledge.

3. AI AND KNOWLEDGE MANAGEMENT

The Italian sociologist, Domenico di Masi, in his book "O Ocio
Criativo", speaks about the war between the companies, in that dispute
the concurrent commercially want destroy each other, but when a
company is defeated, will not be destroyed, but assimilated. This
means, search the patrimony of know-how, of men and of ideas, so that
is powerfull to improve the productive units instead of eliminate-her.
The knowledge became to be the focus of the business leaders, that
seek way of increasing the performance of its organizations. They will
assure the viability and the supported success. Methods and techniques
to acquire, represent, share and maintain the knowledge did itself
necessary, therefore is in all of the places (software, persons,
organizations, nature, among others), and in all the forms, as for
example, in a base of facts, in the person, in an organizational practice
shared tacitly, or to even in a robot.
In that sense, Choo [2] emphasizes that the creation of extensive
knowledge the capacities of the organizations elevating the level of
specialization of his own members and learning with persons of outside
of his scopes. The same author says that the external and internal ways
of creation of knowledge occur in a broader organizational context,
defined by an evaluation of the new knowledge regarding the strategic
purpose of the organization, an appreciation of his essential capacities,
an estimate of the technological potential and of the market, and the
recognition that the operational innovations demand the support of new
social systems of information.
Like this arose the Knowledge Engineering in late 70th, before sight
barely as a discipline of the AI with the objective of creating
approaches and tools to build systems based in the knowledge. It
researches carried out in that area permitted the knowledge models
structures construction, their systematization and, mainly, to their
reuse.
In the early the Knowledge Engineering was involved with the art of
build specialists systems, systems based in the knowledge and intensive
knowledge information systems, summarizing everything, systems based
in the knowledge. The systems based in the knowledge are arising from
ofthe AI.
For Munoz-Seca [8] despite of intangibility of the knowledge, to be
able to handle it physically, needs its transformation in structures stuff.
The knowledge must be incorporated to a physical structure that is able
Artificial Intelligence in Theory and Practice 15

to be transformed by very well established physical methods and from

the which can be extracted off new ones by sensorial methods. The
knowledge in pure form is not sufficient to satisfy all the needs of the
economy. The support for the mind should be supplemented with the
support for the body. Consequently, the knowledge should be
transformed also in fit entities inside the basic trials of the company and
of the society. The materialization of the knowledge should be
translated in a form that can be manipulated, stored, transmitted,
restrored and used easily, without have of appeal to the person that
originated it.
To capture all the knowledge process it, store it and reuse it became
the big challenge of the technology that has been finding in the
techniques of AI intelligent solutions over of the last decades.

4. R E S E A R C H E S IN AI - EVOLUTION AND
APPLICATIONS

We will illustrate the application of AI through some empirical

procedures adopted by the author and his team.
The team has a multidisciplinary character, built by researchers with
expressive scientific and technical qualification, with formation in
distinct areas of the knowledge, such as: Science of the Computation,
Right, Administration, Engineering of Output, Systems of Information,
Psychology, Science of the Information, and other, graduated as post
doctorate, doctorate and master. It produces since 1999 methodologies,
software, everybody with techniques and approaches of AI accepted by
the national scientific community and international. Of that output,
detach the following:
Starting with the methodology CBR - Case Based Reasoning is used
in parts with techniques of retrieval of literal information, presenting a
superior performance to the traditional data bases. For in such a way,
had been developed two new technologies for the team the Structured
Contextual Search - SCS and the Dynamically Contextualised
Knowledge Representation (DCKR).
CSS® is a methodology that allows the search in natural language
through the context of the information contained in the knowledge base,
thus breaching, the search paradigm by means of key words and
connectors, making it possible for the user to describe a number of
characters presented by each consultation, allowing thus, a more
elaborated conception of the search. The research is considered '
contextual ' and ' structured ' because of the following reasons: 1. We
take into consideration the context of documents stored at the formation
16 Artificial Intelligence in Theory and Practice

of the rhetorical structure of the system 2. This context guides the

process of adjustment of the entrance as well as the comparison and
election of documents; 3. At the moment of the elaboration of the
consultation, the entrance is not limited to a set of words, or the
indication of attributes, being able to assume the format of a question
structured by the set of a long text is added to the possibility of
operating dynamic weights on specific attributes, that work as ' filters '
and make a preliminary election of documents to be analyzed.
DCKR® consists of a dynamic process of analysis of the general
context that involves the problem focused. It makes comparisons
between the context of documents, enabling the accomplishment of a
more precise search and with a better quality. Moreover, the documents
are retrieved through pre-determined indexes, that can be valuated by
the user when consulting. This technique implies a significant increment
in the performance in knowledge structured systems.
Digesto® - Site of legal search (www.digesto.net), that enables to
the user the recuperation of documents regarding doctrine,
jurisprudence, legislation and legal articles. It is a tool for searching in
the web, that use techniques of databases textuais and DCKR®.
Alpha Themis® - Intelligent software for the retrieval of the
knowledge contained in the "resolutions" of the national courts. It is a
system of legal technology, one of the first ones in Brazil to unite
Artificial Intelligence and Law. It uses techniques of textual Data base
and CBR.
Jurisconsulto® - Innovative system to retrieve sentences in
computerized data bases through CBR. It uses techniques of textual
Data Base and CBR.
Olimpo®- The system has its performance centered in the
combination of aspects derived from CBR and from the representation
of added literal information to an suitable organization of knowledge the
referring to the resolutions of the Security Council of the ONU, what
allows the retrieval of texts with characteristics similar to the
information supplied by the user in natural language. New documents
are automatically enclosed in the knowledge base through the extraction
of relevant information through a technique called DCKR®. Concepts
of CBR and techniques of information retrieval have been applied for a
better performance of the system, resulting in the methodology called
scs®.
And the last, the sytem that fusing the Management of the
Knowledge and Artificial Intelligence, called System KMAI. It will be
discoursing about the incorporation of this revolutionary model of
analysis of information, that it initiates with a methodology called
Dynamically Contextualised Knowledge Representation (DCKR)
Artificial Intelligence in Theory and Practice 17

supported by specific tools to the technology quoted and finishes with

intelligent algorithms of recovery of information called Structured
Contextual Search (SCS). Other already spread out cutting-adge
technologies which collaborate for the transformation of information in
knowledge will also be approached.
The present story intends to demonstrate system KMAI, as well as its
tools and respective phases: engineering of the knowledge, collecting
and storage of information, final analysis and diffusion.
KMAI- Knowledge Management with Artificial Intelligence is,
before anything, a concept. It aims at being a strategical differential in
the organizations of the knowledge that intend to acquire
competitiveness through the processing of information for decision
taking.
This concept initially integrates the Knowledge Management with
the Intelligence of symbiotic form, considering that, in a systemic form,
the last one belongs to the first one. To produce intelligence alone is
possible with the processes of management of the knowledge or, still, to
produce strategical information (knowledge) the rude information (data)
must be organized. The catalytic element of the reaction of this fusing
of references is Artificial Intelligence, which adds value to the pre-
analyses and the discovery of occult knowledge (knowledge discovery),
through its capacity of mathematical processing, computational and
simulation of analytical human functions.
To complete the output of the last years, was thrown recently in the
internet the ONTOWEB® (www.ontoweb.com.br) that is an information
analysis system that enables a research contextualised in the sources
accessed. The kernel of this technology is focused in the new era of the
internet, in the which semantic and ontologies work together to increase
the prominent information search trial in documents of the web. The
utilization of ontologies permits to the ONTOWEB® activate a
systematic completely innovative one in the location of documents by
considering the context of the matter that is being researched. The
ontologies build a pre existing net of concepts inter-related that expand
the concept used, driven the system to the setting that it fits. It lets the
ONTOWEB ® locate, automatically, which records in their base have
more resemblance with the text digitated.
Using modern techniques of Artificial Intelligence, following down
are described some of ONTOWEB® differentials:
• Possibility of using over more than 10.000 words for
analysis: the field of research is not limited to the key words
or to simple expressions of search;
• Lines graphic generation in the answer: It is possible to get
visual accompany of the variation of the matter researched in
18 Artificial Intelligence in Theory and Practice

the time, generating subsidies for a more efficient qualitative

analysis;
• Utilization of ontology contextualized in the trial of
recuperation expanding the concepts used in the research and
identifying its context is possible locate the best documents
fit to the demand requested;
• Presentation of the result based in similarity: its answers
organization criterion is purely technical, guaranteeing that
the records will be presented in decreasing order of
resemblance with the matter researched.

5. CONCLUSION

We tried in this work, even in synthetic way, flow about the

importance of the AI, therefore many critics arise, many times by
absence of knowledge to what is being done of research in that area.
The researches in lA opened a true fan of systems that use its
techniques, that are since games, systems specialists, neural nets,
recognition of hand writing, graphic computation, multiagents systems,
translator and Chatter Bots (robots of software for conversation) among
others.
Upon trying to join AI and Knowledge Management the Authors had
the intention of showing how much the techniques of AI are able to help
in this task. There are needs of information in the economic world, the
information are spreaded, the knowledge is contained in persons and
documents, then the application of techniques of AI to acquire, store,
prosecute and reuse, generating more and more innovations in the world
of the business is necessary.
For Goswami [3] one of the biggest problems for the computer is to
work with the creativity, therefore are competent in the remixing of
objects inside contexts supplied by the programmer, but cannot discover
news contexts. However humans can do that because of our not local
conscience, jumps outside from the system, and like this we generate
something news in an entirely new context. The creativity is,
fundamentally, not local way of cognition. The application developed
by the Author and his team is an example of innovation, because started
from techniques and models of AI, created intelligent systems to
manage the knowledge, therefore will not have loses of time seeking
information or digital and physical files, the information, graphic and
analyses, are in the screen just waiting to get a choice, giving a jump
outside of the system using all its creativity.
Artificial Intelligence in Theory and Practice 19

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