CARRIER CLASS UNIFIED

CLOUD COMMUNICATION
ADD-ON SERVICE
OVERVIEW

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CONTENTS

1. Global Trends
2. Call Recording Web Portal
3. WebRTC Clients and Click to Call
4. WebRTC Video Conference
5. Cloud Call Centre and ACD API

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SEARCH TREND “WEBRTC”
– Google Search term “WEBRTC” in Vietnam
– Interest is increasing steadily – very positive trending
– 100 value indicates very popular search term

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TRENDS “IP-PBX” VS “VIRTUAL PBX”

– Google search last 12 months

– Virtual PBX – RED
– IP- PBX - BLUE

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GLOBAL CLOUD MARKET FORECAST
The quest of decreased costs and increased flexibility has led to
a marked uptick in the number of businesses that are
abandoning on-premise PBX systems for Cloud-based platforms.
Cloud-based business solutions are the way of the future

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 Virtual
CALL
RECORDING
PBX

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CALL RECORDING FUNCTION
– All calls can be recorded
– Recorded audio files are pushed to FTP Server
– Web GUI Portal can easily be created for searching
functionality
– By date and time
– Calling party numbers
– Called party numbers

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CALL RECORDING – DASHBOARD

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CALL RECORDING – SEARCH FUNCTION

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CALL RECORDING – SEARCH FUNCTION

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 Virtual
WEBRTC
CLIENTS
PBX

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WEBRTC WEBPHONE APPLICATION

– The Aarenet Webphone is Web Browser SIP based

VoIP client which is seamlessly integrated into the
Aarenet Cloud PBX environment supporting
enhanced PBX features and Video calls

– The Webphone enables voice communications for

– Extension calls to and from any other SIP
devices
– PSTN calls
– Encrypted Webphone to and from Webphone

– Audio enhancements – Packet Loss Concealment,

Acoustic Echo Canceller, Noise Suppression,
Silence Suppression and Automatic Gain Control

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WEBRTC WEBPHONE ON SMARTPHONE

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WEBRTC WEBPHONE ON PC/LAPTOP

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CLICK-TO-CALL – CUSTOMER SUPPORT
APPLICATION
WebRTC Call

Firewall /SBC

IP Network
Aarenet
VoIP Switch

Call to Support
Desk

BRANCH OFFICE
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CLICK-TO-CALL – CUSTOMER SUPPORT
APPLICATION
– Click-to-call (CTC) is a form of Web-based communication.

– The user clicks an object (e.g.: image, button, text) to request

an immediate connection with another user in real-time.

– These requests are most commonly made on websites.

– CTC today is a clientless web to phone service, with the call

taking place outside of the consumer's computer. "Click-to-
call" technology refers to a means for a web consumer to ask
a website operator to call him/her. In other words, "click-to-
call" would be more accurately referred to as "Request-a-
Call".
– It is the new technology for Carrier to deploy the next
generation of 1800/1900 Service

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 Video
WEBRTC VIDEO
CONFERENCE
Conference

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WEBRTC VIDEO CONFERENCING

Simple and feature rich Video Collaboration application for Small

Medium Business Users
– Easy meeting scheduling with calendar invitations
– End-to-end encrypted audio and video conferencing
– Whiteboard and document sharing
– Shared meeting minutes and private notes
– Screen sharing and live presentations
– Instant Messaging

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WEBRTC VIDEO CONFERENCING

– Automatically compiled and distributed meeting summaries

– Unique access link for each meeting
– User friendly web application ready to go
– Scalable cloud solution without software installation
– 100% WebRTC and HTML 5
– Fully integrated with Aarenet Virtual PBX and Outlook

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WEBRTC VIDEO CONFERENCING

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INTEGRATION
WEBRTC VIDEO CONFERENCING
– Integrate with Aarenet V.PBX Solution and Cloud Automatic
Call Distribution
– In the vPBX AdminCenter GUI a private vPBX user can be
assigned to be a UCC user.
– UCC users are enabled to organize UCC based
conferences.
– Invited conference participants can be
– UCC enabled users
– Non UCC users
– The conference is automatically synchronized to the
conference room feature of the vPBX AdminCenter GUI.
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AVAILABLE PRODUCTS

an-Meeting
– Secure audio and video meeting rooms for an improved
collaboration experience
– Up to 5 video participants or up to 10 audio participants
– Peer to Peer communication

an-Boardroom
– Up to 10 video participants or up to 20 audio participants
– Video and Audio recording

an-Classroom
– One teacher and up to 50 students
– Video and Audio recording

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 Cloud Call
CLOUD
CALL CENTRE
Centre

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 INTELLIGENT CALL ROUTING API

Incoming Call to Customer

Service Dept

Queue
Route call to correct Aarenet
agent based on VoIP Switch
response from CRM
system
Web Phone

Firewall /SBC
SS7 or SIP
Trunks
Smartphone
Client
IP Network
API

Smartphone
Client CRM returns Send Query to
routing instructions CRM asking for
routing instructions

IP Phone

IP Phone CRM System

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CLOUD CALL CENTRE

– Dashboard and Reporting functionality

– Queue statistics
– ACD summary report
– Agent statistics

– Multi queue configuration, Agent and Supervisor

functionality

– Call recording

– Fully integrated with Aarenet Cloud PBX service

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CLOUD CALL CENTRE - DASHBOARD

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CLOUD CALL CENTRE - DASHBOARD

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CLOUD CALL CENTRE – CALL CENTRE
REPORT

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CLOUD CALL CENTRE – CALL CENTRE
REPORT

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CLOUD CALL CENTRE – AGENT REPORT

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CLOUD CALL CENTRE – AGENT REPORT

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CLOUD CALL CENTRE – QUEUE REPORT

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CLOUD CALL CENTRE – QUEUE
MANAGEMENT

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CLOUD CALL CENTRE – CONFIGURATION

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 THANK YOU

Aarenet AG
Meriedweg 11
3172 Niederwangen
Switzerland

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