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Weekly Operations Report Template

The weekly operations status report for the Customer Service group details accomplishments, concerns, decisions and plans. Key accomplishments included completing 75% of outstanding requests and a project milestone. Potential issues noted were an upcoming labor dispute and overallocation of staff. Plans to address issues and complete remaining tasks in the next period were outlined. Major decisions approved a new project and terminated another due to strategic changes.

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Indrama Purba
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100% found this document useful (2 votes)
1K views

Weekly Operations Report Template

The weekly operations status report for the Customer Service group details accomplishments, concerns, decisions and plans. Key accomplishments included completing 75% of outstanding requests and a project milestone. Potential issues noted were an upcoming labor dispute and overallocation of staff. Plans to address issues and complete remaining tasks in the next period were outlined. Major decisions approved a new project and terminated another due to strategic changes.

Uploaded by

Indrama Purba
Copyright
© © All Rights Reserved
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Weekly Operations Status Report

Department Report Date


Group
Manager

Overall Status/Key Performance Indicators


Business Processes
Resources/Staffing
Financial
Customer Satisfaction
Projects

Activities/Accomplishments

Concerns/Potential Issues

Actions/Steps to Address Concerns/Potential Issues

Major Decisions Made

Planned Activities for Next Period


Status

Exposure

Priority
Weekly Operations Status Report
Department Operations Report Date
Group Customer Service
Manager Wanda Irganizit

Overall Status/Key Performance Indicators


Business Processes
Resources/Staffing
Financial
Customer Satisfaction
Projects/Programs

Activities/Accomplishments
- Completed 75% of outstanding MAC requests (15 remaining)
- Achieved Milestone 21 on Project XYZ
- Completed closeout of Project ABC
- Repaired network failure due to worm

Concerns/Potential Issues
- Potential labour dispute scheduled for next week
- Overallocation of staff in upcoming weeks
- Project XYZ cost variance is approaching unacceptable levels

Actions/Steps to Address Concerns/Potential Issues


- Planning to complete critical activities to sustainment before scheduled work action
- Renegotiating schedules and scope of concurrent projects to level staff utilization
- Investigating potential future cost savings on Project XYZ to recover variance as soon as possible

Major Decisions Made


- Approved Charter for new FGH project to commence in three weeks
- Terminated Project KLM due to shift in strategic direction of organization
- Seconded D. Ducke to Integration Dept. for 6 month assignment

Planned Activities for Next Period


- Initiation of Phase 4 on Project UVW
- Develop departmental Mission statement with all group managers
- Start quarterly staff reviews
- Complete remainder of outstanding MAC requests
R e m a inin g B u dge t (1 0 0 0 's )

Cash Flow

$10,000.00
$8,000.00
$6,000.00 Row 2
$4,000.00
$2,000.00
$-

Month
13-May-04

Status
Hindered
Blocked
Hindered
Controlled
Hindered

Exposure
Caution
Critical
Caution

Priority
Vital
Vital
Normal
Row 2
Note that any of the colour-
coded cells can be changed to
symbol dropdowns instead of
simple colours. See the
"Dropdown" worksheet for
samples of the symbols
dropdown.

Note: This section can be


adjusted to include a
description of projects being
completed, any upcoming
projects and potential
stakeholders, etc.
Note: This table can have data for planned and actual
Cash Flow JAN FEB MAR APR
Opening Cash Balance (1000's) $ 8,000.00 $ 7,507.30 $ 7,089.60 $ 6,501.10

COSTS
LABOUR
Direct Labour (Salary) $ 95.50 $ 95.50 $ 95.50 $ 95.50
Sub-contractors $ 4.20 $ 4.20 $ 100.00 $ 80.00
TOTAL LABOUR $ 99.70 $ 99.70 $ 195.50 $ 175.50

SUPPLIES
Office Supplies $ 5.00 $ 5.00 $ 5.00 $ 5.00
Periodicals & Books
Shipping & Postage
Other Supplies
Lab Supplies
TOTAL SUPPLIES $ 5.00 $ 5.00 $ 5.00 $ 5.00

EQUIPMENT & FACILITIES


Facility Rent
Facility Parking
Building Supplies
Building Services
Equipment Rent $ 15.00 $ 15.00 $ 15.00 $ 15.00
Equipment Maintenance
Amort - Leasehold Improvements
Deprec - Furn & Equip
Deprec - Elec Equip.
Deprec - PCs $ 8.00 $ 8.00 $ 8.00 $ 8.00
Deprec - Computers
Deprec - Vehicles
Utilities
Amort. Non-Compete
Telephone & Fax $ 180.00 $ 180.00 $ 180.00 $ 180.00
Capital Lease Obligation
Computer Costs
Website Hosting $ 20.00 $ 20.00 $ 20.00 $ 20.00
Amortization/Trademark
Copying Costs $ 10.00 $ 10.00 $ 10.00 $ 10.00
Telephone/Data $ 60.00 $ 60.00 $ 60.00 $ 60.00
Fixed Asset Leasing
Uncapitalized Furn & Equip
Direct Cost Offset
Disposition of Assets
TOTAL EQUIPMENT & FACILITIES $ 293.00 $ 293.00 $ 293.00 $ 293.00

TRAVEL & RELOCATION


Business Conferences
Employment Expense
Indirect Travel
Employee Relocation
Misc. Employee Expenses
Employment Agency Fees
Employee Education
Hours Worked Diff.
Cert Course Instr Exp
Cert Course Student Exp
Cert Course Payback Exp
Car Leasing & Rental
Company Car Expenses
Car Allowance
TOTAL TRAVEL & RELOCATION $ - $ - $ - $ -

SERVICES
Insurance
Accounting
Bookeeping
Taxes & Licenses
Consultants
Miscellaneous Services
Temporary Services
Legal
Graphics Costs
Training Expenses
Business Development
Commissions
Printing
Operations Variable Pay $ 75.00 $ 75.00
Corporate Memberships
Employee Referal
Bank Charges $ 20.00 $ 20.00 $ 20.00 $ 20.00
Restructuring
TOTAL SERVICES $ 95.00 $ 20.00 $ 95.00 $ 20.00

OTHER EXPENSES
Contributions
Interest Expense
Goodwill Amortization
Bad Debt Expense
Acquisition Costs
Travel
Entertainment
Relocation
Penalties/Fees
Emp Relocation Exp
Protest Costs
TOTAL OTHER EXPENSES $ - $ - $ - $ -

TOTAL CASH OUT $ 492.70 $ 417.70 $ 588.50 $ 493.50

CLOSING CASH BALANCE $ 7,507.30 $ 7,089.60 $ 6,501.10 $ 6,007.60


MAY JUN JUL AUG SEP OCT
$ 6,007.60 $ 5,459.10 $ 5,020.60 $ 4,382.10 $ 3,871.60 $ 3,183.10

$ 95.50 $ 95.50 $ 95.50 $ 95.50 $ 95.50 $ 95.50


$ 60.00 $ 25.00 $ 150.00 $ 97.00 $ 200.00 $ 320.00
$ 155.50 $ 120.50 $ 245.50 $ 192.50 $ 295.50 $ 415.50

$ 5.00 $ 5.00 $ 5.00 $ 5.00 $ 5.00 $ 5.00

$ 5.00 $ 5.00 $ 5.00 $ 5.00 $ 5.00 $ 5.00

$ 15.00 $ 15.00 $ 15.00 $ 15.00 $ 15.00 $ 15.00

$ 8.00 $ 8.00 $ 8.00 $ 8.00 $ 8.00 $ 8.00

$ 180.00 $ 180.00 $ 180.00 $ 180.00 $ 180.00 $ 180.00

$ 20.00 $ 20.00 $ 20.00 $ 20.00 $ 20.00 $ 20.00

$ 10.00 $ 10.00 $ 10.00 $ 10.00 $ 10.00 $ 10.00


$ 60.00 $ 60.00 $ 60.00 $ 60.00 $ 60.00 $ 60.00

$ 293.00 $ 293.00 $ 293.00 $ 293.00 $ 293.00 $ 293.00


$ - $ - $ - $ - $ - $ -

$ 75.00 $ 75.00 $ 75.00

$ 20.00 $ 20.00 $ 20.00 $ 20.00 $ 20.00 $ 20.00

$ 95.00 $ 20.00 $ 95.00 $ 20.00 $ 95.00 $ 20.00

$ - $ - $ - $ - $ - $ -

$ 548.50 $ 438.50 $ 638.50 $ 510.50 $ 688.50 $ 733.50

$ 5,459.10 $ 5,020.60 $ 4,382.10 $ 3,871.60 $ 3,183.10 $ 2,449.60


NOV DEC
$ 2,449.60 $ 1,281.10

$ 95.50 $ 95.50
$ 680.00 $ 120.00
$ 775.50 $ 215.50

$ 5.00 $ 5.00

$ 5.00 $ 5.00

$ 15.00 $ 15.00

$ 8.00 $ 8.00

$ 180.00 $ 180.00

$ 20.00 $ 20.00

$ 10.00 $ 10.00
$ 60.00 $ 60.00

$ 293.00 $ 293.00
$ - $ -

$ 75.00 $ 125.00

$ 20.00 $ 20.00

$ 95.00 $ 145.00

$ - $ -

$ 1,168.50 $ 658.50

$ 1,281.10 $ 622.60
Weekly Operations Status Report
Department Report Date
Group
Manager

Overall Status/Key Performance Indicators


Business Processes
Resources/Staffing
Financial
Customer Satisfaction
Projects

Activities/Accomplishments

Concerns/Potential Issues

Actions/Steps to Address Concerns/Potential Issues

Major Decisions Made

Planned Activities for Next Period


Status

Exposure

Priority
Exposure Status Priority Departments Group Symbol
Critical Controlled Vital Operations Customer Service ¢
Caution Hindered Urgent Human Resources Information Technology ¿
Moderate Blocked Normal Special Projects Labour Relations Ä
Administration Training
Marketing Promotions
Sales

Sample Row

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